New phone from Asurion constant reboot - T-Mobile LG G6 Questions & Answers

I got a phone replaced through my insurance and I didn't set it up for a week. Then after I set it up the next day it randomly restarted, and again shortly after and then it started completely bootlooping. So I did a factory reset and did system update and the phone was fine for a day and started doing the same. I called Asurion about it and they told me that I am screwed. I can't find anything on this issue searching the web.
Would installing a custom rom help?

Related

Replacement N1 defective?

My original N1 had a display problem, so I sent it in and HTC replaced it. I got the replacement back today.. and it's rebooting at random. I updated to Froyo FRF91 (it was running some 2.1 version), and I wasn't paying close attention. I think it might have rebooted mid flash, and is now sitting at the boot logo, and was there for ~10 minutes.
Eventually I pulled the battery, and now I can't even get into recovery to try to re-flash. It just hangs on the Nexus logo.
What should I do?
Edit: On the phone with Google support, forwarding me to HTC for another replacement.
Edit 2: It seems my phone can boot, but only when it has no SIM. It still seems to randomly reboot. Is it possible my radio is messed up? It seems to reboot when I try to do anything that involves the cell radio. Any hope for repairing this myself?
Bump for edit 2. Still looking for help.
I had the same exact thing happen to me. Since the replacement phone didn't work (hard reset, stock) either HTC told me it might be the battery, and it would take two weeks to get one. I ordered one next day and the same exact thing happens. I'm sending back the replacement phone now, in order to get another "replacement". Crazy.

random reboots

i'm having some serious problems with reboots. it happens at least once or more a day. i researched some yesterday and some people say factory reset helps others say flashing a custom rom did the trick. i wiped and installed CM12 last night and the phone just froze up on me for about 2 min then rebooted.
is anyone else having this problem?
been happening a few times for me on rastapop rom with elementlx or lean kernel never had one problem when a was on sinlessrom
If you're getting random reboots on stock, flashing custom is not going g to help. Best bet is to flash fully stock after a wipe. If its still a problem, you probably need to be thinking about warranty
In wondering if it's not happening to more people and they don't realize it. I know it's happening when in my pocket as well cause I'll grab the phone at times and it tells me I have several apps available for update in play store. Once I clear that it won't come up again until I reboot the phone.
Sent from my Nexus 6
Browsing around I found this thread that seems related. http://forum.xda-developers.com/showthread.php?t=3013352
Sent from my Nexus 6
DualSportDad said:
In wondering if it's not happening to more people and they don't realize it. I know it's happening when in my pocket as well cause I'll grab the phone at times and it tells me I have several apps available for update in play store. Once I clear that it won't come up again until I reboot the phone.
Click to expand...
Click to collapse
Checking system uptime from the terminal confirms that my phone has definitely not rebooted in 8 days, 20 hours, 34 minutes, and 1 second.
I've been having this problem since I got my phone in November 2014. It happens several times a week. Here's the discussion thread on Google Product Forums. They say they're working on a fix. BTW, I've tried troubleshooting over the phone with T-Mobile tech support and didn't have any luck with what they suggested.
https://productforums.google.com/forum/#!topic/nexus/9aVUBrwdUZU[1-25-false]
So I've been going threw this for a while now. I have had the day of today , early morning went to court for a hearing, pulled my phone it to check the time and it was already rebooting. Figured wth I'll call Motorola today about this. Called them and the noon English speaking women on the phone kept asking me to do a factory reset etc after I tried explaining that I have factory reset the phone 3 times already, 2 times before flashing a factory image (5.1) and once after to get my storage (64gb) to show up properly. Finally I asked for a supervisor. Again another women that barely spoke English (don't think I'm racist or anything here, I just get sick and tired of having to repeat myself and asking them to repeat themselves. It turns a 15 min phone call into a 30-45 min one) and the lady starts asking me to hold the power button for 30 sec etc to hard boot it. Again after I explained that I flashed a factory image to the phone and still have the problem. By the end of the call she was telling me that when I get the replacement phone and it continues to have the reboot problem to hard reboot the phone daily to avoid random reboots. I asked if they all had this problem and she said that they have been trying to fix it but there is no solution. Wtf! So now do I believe this lady and deal with it or do I get a replacement. T-Mobile wants $20 for a replacement to save me the hassle of having to put up $500 while I wait for Motorola to exchange my phone.

ZVB stuck in bootloop?

Two nights ago I was on my way to the airport and my phone froze then shut off. No big deal, it does that sometimes. However, when I turned it back on, it would load up the LG "Life's Good" screen and then restart, over and over.
I loaded into recovery mode and did a factory reset, and cleared the cache. After that, it would go past the LG screen to the "Android is updating Apps" screen and count up the apps until a certain point (9/45 usually) then shut off completely.
I didn't have access to a computer for the past two days so I couldn't try anything else. This morning I used LGUP to upgrade the phone to ZVB (what I was already running). The update went through successfully, at least on the computer, but now the phone is stuck on the "Life's Good" screen again, this time it isn't rebooting, just stuck on that screen with the blue LED going on and off repeatedly.
Any ideas what might be wrong? Did I screw something up by factory resetting, or by using LGUP? Please help.
Level1engineer said:
Two nights ago I was on my way to the airport and my phone froze then shut off. No big deal, it does that sometimes. However, when I turned it back on, it would load up the LG "Life's Good" screen and then restart, over and over.
I loaded into recovery mode and did a factory reset, and cleared the cache. After that, it would go past the LG screen to the "Android is updating Apps" screen and count up the apps until a certain point (9/45 usually) then shut off completely.
I didn't have access to a computer for the past two days so I couldn't try anything else. This morning I used LGUP to upgrade the phone to ZVB (what I was already running). The update went through successfully, at least on the computer, but now the phone is stuck on the "Life's Good" screen again, this time it isn't rebooting, just stuck on that screen with the blue LED going on and off repeatedly.
Any ideas what might be wrong? Did I screw something up by factory resetting, or by using LGUP? Please help.
Click to expand...
Click to collapse
Sounds like tbe famous boot loop issue. Its a hardware problem known issue. Theres a thread on the general section about it. Take it to sprint or call lg. Should be repaired for free.
I agree with TheMadScientist420. This is the same thing that happened to me. Was rooted on ZV5, went to unplug from charging and the screen didn't turn on. Pulled the battery and it would loop at the LG screen. Never got the upgrading apps message.
Cleared cache to no avail. Then factory reset with the same issue. I opened a call with them on 06/09. Shipped it to their Texas service center on 06/10 from PA. They received it on 06/14 and repaired it on 06/17 . It was shipped to me on 06/20 and I received it on 06/23 so you're looking at a 2 week turnaround on your phone.

Note dead after update?

2 nights ago my brother in law got update at 5am in Serbia. He lives and bought phone in US. At 10am when he tried to use whatsapp phone froze in middle of typing and went black without even logo shut down. Inresponsive since then. Could it go brick from new update? Anyone had similar exp?
When I used to work in cell service downgrading held risk of killing the phone 100%. Is there any way to get it alive without burning your data?
Try wiping the cache from recovery. If that doesn't work, a factory reset may be needed.

3T freezes/reboots on setup

My OnePlus 3T gave up the ghost 2 weeks ago. I was running stock everything, unrooted.
One night I had just finished up a Pokemon GO trading session and went to plug in my phone (it was below 10%). I then noticed that the screen was frozen so I rebooted the phone, and then I got stuck in a boot loop.
(In hindsight, I was having connectivity issues with my network carrier (ATT) earlier in the day where I would randomly lose the signal, exclusive to this device)
I did the first sensible thing, I did a factory reset of the phone. During the setup process I can make it through several pages of the setup before the device freezes and shuts down. I then went through the fiasco that is OnePlus customer support. I did a live session this morning where the current ROM was flashed and I still get nothing. Their response is send it in for repair, which I'm guessing will cost more than the phone is worth.
I should note that the Fastboot and Recovery menus function fine. I have not rooted the device.
If anyone has thoughts on whether this is truly a hardware problem, I would appreciate them.

Categories

Resources