Database Develop

[Q] Kies Not Showing the Newest Open European Firmware for my Note

I recently purchased a Galaxy Note (Unlocked) and am loving the device. I was reading online that there was a newer open european firmware (LA3) but was perplexed as my phone was saying there are no upgrades for it. I installed Kies (the UK version) and it updated it's self to 2.2 yet it still does not show any newer firmware than what is on my phone (KKA).
Is there a way to force Kies to let me update? or am I missing a step (I never did create a samsung account).
Thank you in advance...

Hi there,
I also recently purchased a Note, and have been spending FAAAR tooo much time lurking on this forum trying to work out whats what with rooting/roming and all things GNote.
Fairly new to all this android malarky and tbh i'm kinda just responding to your question as a way to clarify what, i have, thus far, gleaned from by lurksome xda ways! And as an attempt to stop lurking so much and try and give back some of the understanding xda has given me.
Your question is something I was also rather confused by, but from what I understand - It seems that Samsung rolls out OTA and Kies updates to phones with different CSC codes at different times.
I think it is only the German (DBT) phone which has had the latest LB1 update. I know that my XEU phone is also still on KKA, with no ota or kies updates available.
From what I understand, the way one gets the updates without rooting is through flashing them with a Windows app called PC Odin with the phone in download mode.
Or via rooting your KKA rom
http://forum.xda-developers.com/showthread.php?t=1329360
and then flashing the updated firmware with either Mobile Odin or Clockwork Mod.
In all cases I believe you must download the firmware from either the sammobile site or http://forum.xda-developers.com/showthread.php?t=1424997
If any (or all!) of that is totally wrong - please someone with greater experience wade in and put me straight, but I just thought that seeing as no-one else had responded - i'd try and make something of all the hrs i've spent lurking on here since i got this phone
Anyhow I'm sure if you just follow the links i've posted to the brilliant work of Dr Ketan - you won't go far wrong
Personally, I've not actually put any of this to the test yet - wanna make sure I really do know my arse from my elbow or in this case - my dalvik from my build.prop before I go messing with a £500 phone....

knowayback said:
Hi there,
I also recently purchased a Note, and have been spending FAAAR tooo much time lurking on this forum trying to work out whats what with rooting/roming and all things GNote.
Fairly new to all this android malarky and tbh i'm kinda just responding to your question as a way to clarify what, i have, thus far, gleaned from by lurksome xda ways! And as an attempt to stop lurking so much and try and give back some of the understanding xda has given me.
Your question is something I was also rather confused by, but from what I understand - It seems that Samsung rolls out OTA and Kies updates to phones with different CSC codes at different times.
I think it is only the German (DBT) phone which has had the latest LB1 update. I know that my XEU phone is also still on KKA, with no ota or kies updates available.
From what I understand, the way one gets the updates without rooting is through flashing them with a Windows app called PC Odin with the phone in download mode.
Or via rooting your KKA rom
http://forum.xda-developers.com/showthread.php?t=1329360
and then flashing the updated firmware with either Mobile Odin or Clockwork Mod.
In all cases I believe you must download the firmware from either the sammobile site or http://forum.xda-developers.com/showthread.php?t=1424997
If any (or all!) of that is totally wrong - please someone with greater experience wade in and put me straight, but I just thought that seeing as no-one else had responded - i'd try and make something of all the hrs i've spent lurking on here since i got this phone
Anyhow I'm sure if you just follow the links i've posted to the brilliant work of Dr Ketan - you won't go far wrong
Personally, I've not actually put any of this to the test yet - wanna make sure I really do know my arse from my elbow or in this case - my dalvik from my build.prop before I go messing with a £500 phone....
Click to expand...
Click to collapse
I appreciate the help to answer your question you are in part correct (from what I can gather). Samsung does issue updates based on CSC codes and there is nothing for the UK CSC code. However they also release what is called open updates. Meaning any carrier in a given country can use a open update for that country. Beyond that they release what is called open European updates that any unlocked phone in Europe can use.
My question is the latest open European update is LXA or LLA or something like that which is farther along than the KK5 I am on. Since it is open European I should be able to update to it I would think. There could be something to the fact that the UK is considered part of the EU so it might not fall under even an open European release and if that is the case than so be it.
I am just trying to find out why my unlocked international version of the note can not seem to update to the latest open European update

Ok, so from the sounds of it - i think your definitely better informed than me on Samsung update protocol
Haven't heard any of that before. I was under the impression that the XEU code was the unlocked open euro code....
Anyway, just thought i'd let u know that i took the plunge today - deciding that I trusted XDA more than Samsung to update my phone
Rooted my stock KKA rom using dr ketans posts as my guide, then flashed the stock LB1 firmware and have since flashed Franco's kernel.....all seems well so far
Although one thing i did notice is that my Antutu score was significantly lower after flashing Lb1, but before flashing Franco's kernel (haven't tested since)....
Anyway good luck waiting for an official update - in my limited experience - I wouldn't hold your breath waiting for OEM's to issue OTA updates...

Valdeck said:
I am just trying to find out why my unlocked international version of the note can not seem to update to the latest open European update
Click to expand...
Click to collapse
This is cool. But how to find whether my phone is locked or not?
And what about if we try to involve the Samsung support on this question? I'm also stuck with kk5 and i'm also in Europe.

Spo0f said:
This is cool. But how to find whether my phone is locked or not?
And what about if we try to involve the Samsung support on this question? I'm also stuck with kk5 and i'm also in Europe.
Click to expand...
Click to collapse
If you want to know what region your phone is from plug it into the computer after you have installed samsung kies. Once you do if you look at the screen for your phone you will see three sets of letters and numbers. The last one in the string will have your CSC once you get that do a google for where it is from.
If you are on kk5 like me then you probably have a UK code.
An phone is unlocked by default when you import it from Europe as they use a different model for cell carriers than we do in the states.

The simple way to get the latest updates is....change your CSC with *#272*imei# in the dialer pad to the lastest update ( csc)! You don't need root or odin or mobile odin. Just change your country code. This will wipe your phone...but after restart you will get a promt to update your software as soo. As wou are connected to a wifi. There are many post about it...the csc change is described in sgs2 foruns and all over the net. About the country code, please visit sammobile.com and in firmware section you will find detailed info about those codes.
P.S. My note was originaly in XEH ( open Hungary), I'm from Romania so I changed my CSC to Open Germay (DBT-debitel) and after restart i got 2 consecutive updates.
Hope to help, sorry for my bad english
Sent from my GT-N7000 using xda premium

The easiest way to get updates is via XDA. Download PC Odin, and choose whatever Rom you fancy from the first sticky thread in Note development.

[Q] OTA update 4.3 for Singapore handset used in the UK

I have an unrooted I9305 bought new from eBay in the UK, I believe the handset came from Singapore. I did a factory reset on it once and it restarted in Chinese or something similar!
I have just received an OTA notification that Android 4.3 is available, I haven't installed it yet. I am in the UK on T-mobile. Is it safe or advisable to install this update? From what I understand it will be 4.3 designed for Singapore, I don't want to screw my phone! I contacted Samsung support who came back to me within a couple of hours, confirmed that the handset was from Singapore but didn't seem too sure what would happen if I take the update. They suggested I should take it to a Samsung service centre and have it flashed with the UK stock firmware (which I would prefer) but the nearest one is 40 miles away, they would probably charge me for it, and Samsung said it would invalidate the warranty anyway.
I tried Kies to see if it would give me any more information about exactly what the update is, but Kies seems to be confused. I have version 2.6.1.13105_6 which is the latest according to Help->Check for updates in Kies itself, but when I plug in my phone Kies tells me I have to update Kies itself before updating my firmware. Samsung suggested using Kies3 which I tried but it says my phone is not compatible. I have had slightly better luck with an older version of Kies 2.3.3.xxx which displays my current firmware version and tells me there is an update, but doesn't show the latest firmware version so I still don't know what it will be.
I have just installed a smaller FOTA update and the handset build number now shows JZO54K.I9305ZHBMK1 but this gets no hits in Google so I don't know what it is.
I haven't rooted the phone as the guides usually say only do this if you know what you are doing, and I am clever enough to know how much I don't know!
Is it safe to install the OTA update and will it lose my current settings (like language) if I do? Or is there a better solution?

spencetj said:
I have an unrooted I9305 bought new from eBay in the UK, I believe the handset came from Singapore. I did a factory reset on it once and it restarted in Chinese or something similar!
I have just received an OTA notification that Android 4.3 is available, I haven't installed it yet. I am in the UK on T-mobile. Is it safe or advisable to install this update? From what I understand it will be 4.3 designed for Singapore, I don't want to screw my phone! I contacted Samsung support who came back to me within a couple of hours, confirmed that the handset was from Singapore but didn't seem too sure what would happen if I take the update. They suggested I should take it to a Samsung service centre and have it flashed with the UK stock firmware (which I would prefer) but the nearest one is 40 miles away, they would probably charge me for it, and Samsung said it would invalidate the warranty anyway.
I tried Kies to see if it would give me any more information about exactly what the update is, but Kies seems to be confused. I have version 2.6.1.13105_6 which is the latest according to Help->Check for updates in Kies itself, but when I plug in my phone Kies tells me I have to update Kies itself before updating my firmware. Samsung suggested using Kies3 which I tried but it says my phone is not compatible. I have had slightly better luck with an older version of Kies 2.3.3.xxx which displays my current firmware version and tells me there is an update, but doesn't show the latest firmware version so I still don't know what it will be.
I have just installed a smaller FOTA update and the handset build number now shows JZO54K.I9305ZHBMK1 but this gets no hits in Google so I don't know what it is.
I haven't rooted the phone as the guides usually say only do this if you know what you are doing, and I am clever enough to know how much I don't know!
Is it safe to install the OTA update and will it lose my current settings (like language) if I do? Or is there a better solution?
Click to expand...
Click to collapse
no u won't lose language english is in the blood of every Rom

Download a uk rom a d flash it with odin if ur afraid of any network issues. Since yur going to update via ota it makes no diff. Ur bootloader will be updated to the knox bootloader. And since you are not going to root it... just use odin to flash official i9305 firmwares. You cant go wrong.
Sent from my GT-I9305 using Tapatalk

Thanks.
hayabusa08 said:
just use odin to flash official i9305 firmwares. You cant go wrong.
Click to expand...
Click to collapse
I hope you are right! I presume flashing the firmware will remove all the apps and data I have put on the phone? Alternatively if I just take the OTA update is it likely to cause any issues or you can't be sure what it will do? And will that also wipe all my current apps and data? I have all the standard stuff backed up but since I haven't rooted there is some app data that can't be backed up, as far as I know.

As i have experienced before... unrooted phones data is not possible to be backed up. Heard of helium but yet to use it. So you may actually find out more about Helium app. Another alternative is you can use Kies to back up data.
Secondly check your gsm and lte bands of your phone and the carrier that ur using in uk. If the carrier supports it then it should not be of any issues with connectivity. Sgp phones are unlocked and usable worldwide. I dont see any issues unless your phone is faulty.
Sent from my GT-I9305 using Tapatalk

Samsung Galaxy Note 8 SM-N950F/DS 64gb doesn't receive any updates in UK

Hi All, I really need some help. First post. I bought a Samsung Galaxy Note 8 SM-N950F/DualSim from eBay in mint condition for £285 a few months back. Works perfectly. Waited until end of March but no Android 9 One UI update. Realised I hadn't got ANY updates what so ever since I got it. Contacted Samsung and they say because it is from a different region it can't be updated in the UK. I find this extremely unfair. I use a Blackberry Key2 as my main phone and Note 8 as a second phone which I don't always carry. Use it more to surf and watch videos with once I get home.
I have never rooted or Odined or anything else before so am not too excited about any of that stuff. I just need the simplest tutorial there is to get my phone to update and to continue to update if that is possible. I am currently on Android Oreo 8.0 and security patch August 2018!
Thanks in advance for your help.
P.S I have no idea which region it's from but the serial number is R58J944Z7HT

Bilal81 said:
Hi All, I really need some help. First post. I bought a Samsung Galaxy Note 8 SM-N950F/DualSim from eBay in mint condition for £285 a few months back. Works perfectly. Waited until end of March but no Android 9 One UI update. Realised I hadn't got ANY updates what so ever since I got it. Contacted Samsung and they say because it is from a different region it can't be updated in the UK. I find this extremely unfair. I use a Blackberry Key2 as my main phone and Note 8 as a second phone which I don't always carry. Use it more to surf and watch videos with once I get home.
I have never rooted or Odined or anything else before so am not too excited about any of that stuff. I just need the simplest tutorial there is to get my phone to update and to continue to update if that is possible. I am currently on Android Oreo 8.0 and security patch August 2018!
Thanks in advance for your help.
P.S I have no idea which region it's from but the serial number is R58J944Z7HT
Click to expand...
Click to collapse
Dial *#1234# in phone dialer. Look at the CSC line and look for "OXM" in the line eg. N950F"OXM"5CSA2. If you see that then:
Read page 1:
https://forum.xda-developers.com/galaxy-note-8/how-to/official-stock-firmware-update-odin-t3677072
To find your CSC:
You can go to system settings/ about phone/software information/ service providers SW ver. (Look for something like this example TPA/TPA/XEU , should be last line in that section. Yours might be different but it should be in this format CSC/CSC/CSC .)
2nd spot TPA is the your carrier CSC (set by your sim card.)
3rd Spot XEU is where your phone is from.
So look at the second spot for your CSC code.
So know you have the:
Model of note 8 : SM-N950F or SM-N950F/DS (doesn't matter firmware is for both phones.)
The multi-CSC firmware OXM
And your CSC code.
Now you have 3 choices:
1) Connect phone to PC and use smart switch to update phone (if there is one for your csc). This will keep data intacted!
2) You can use samfirm.exe on PC to download the firmware for your model phone and CSC and use the latest Odin to update.
Use "Home-CSC" file to keep data intacted!
Warning DO NOT use "csc" file this DELETE DATA! (Or you
want to delete data.)
3) Use samfirm.exe to download the firmware for any CSC that's in that multi-CSC OXM that's listed in that thread I posted and latest Odin.
Use "Home-CSC" file to keep data intacted! This will keep
your CSC the same!
Warning DO NOT use "csc" file this DELETE DATA! (Or you
want to delete data.)
Now you might need to Odin everytime the new update or you might be lucky and you'll get the OTA.
I have the N950F in Canada and I get OTA update here, maybe because my 3 csc code is XEU/XEU/XEU(your will be different! )(because the multi-CSC oxm doesn't support my carrier csc so it stays default XEU/XEU/XEU. )
Your case maybe different so I would get used to using Samfirm.exe and Odin to update your phone.
Or you can always wait and see if you get the OTA, your choice!
If you don't have the OXM or do you can go to
https://www.sammobile.com/firmwares/galaxy-note8/SM-N950F/
To look what country the CSC belongs to (CSC in this case is the 3rd spot in this eg. XEU/XEU/XEU)
Eg XEU is UK/Ireland
XSG is United Arab Emirates

Hi,
I had exactly the same issue; bought a Note 8 on ebay last year (also in mint condition) - it's a Dual SIM model also. But mine had not had a security update since March 2018. Like you I contacted Samsung support and was told that there isn't anything they can do. One suggestion was to send the phone to its country of origin so that it can pick up security updates OTA - not really an option for me...
I bit the bullet today and followed the procedure set out by BluePhnx. The whole process took about 1 hour. I was taking my time because I have never attempted anything similar before. Everything worked great and I now have Android Pie with Samsung One UI More importantly the security version is March 2019. All my apps and data are intact and S-Pen continues to work great.
Thanks BluePhnx for the guide.
Best,
TB

Question EUX CSC, HELP!

Hello, just got my S21 Ultra Exynos, and my CSC is EUX, no way to change it in ITV, flashed with odin with or without sim, but nothing. So samsung pay doesn't work, and i can't receive official update. What can i do?

Download Google Phone dialer from Google Play
*#*#27262826#*#* enter code
CSC list will open, Select CSC and install
WILL WIPE DEVICE

Just tried, but it doesn't work...

so, at last you can try to buy credits via ebay SamKEY CSC Change , using samkey.org program

nowy57 said:
so, at last you can try to buy credits via ebay SamKEY CSC Change , using samkey.org program
Click to expand...
Click to collapse
S21 Ultra in not supported

renton82 said:
Just tried, but it doesn't work...
Click to expand...
Click to collapse
Try flashing the first firmware ATLF and it might work, I noticed that I can't do it anymore on my S20 ultra with Januarys CUA update anymore so it might work if you flash back

Darbar1701 said:
Try flashing the first firmware ATLF and it might work, I noticed that I can't do it anymore on my S20 ultra with Januarys CUA update anymore so it might work if you flash back
Click to expand...
Click to collapse
Where i can find atlf firmware?

renton82 said:
Where i can find atlf firmware?
Click to expand...
Click to collapse
On Sam mobile or samfw , let me know how you get on,, look for BTU firmware, I think mine will be EUX too so I hope I does work

i just bought s21 ultra (998b) brand vodafone, i can't debrand it to install thai firmware, i tried flash with Odin with different firmware downloaded but nothing. I also tried to go back with firm vodafone. please help me find a solution

renton82 said:
Hello, just got my S21 Ultra Exynos, and my CSC is EUX, no way to change it in ITV, flashed with odin with or without sim, but nothing. So samsung pay doesn't work, and i can't receive official update. What can i do?
Click to expand...
Click to collapse
Did you by any chance set it up without a sim in - I did that with my s20 ultra and it went to EUX no matter how hard I tried factory reset with sim in I couldn’t get it to go to BTU
I ended up sending it back to Samsung as they said EUX gets updates but it doesn’t
try a factory reset with a uk sim in fingers crossed it trips theBTU but I think the only thing is to return it to Samsung and swap it

I'm also in this position! Received s21 ultra from Samsung UK, in the UK, UK sim but stuck with eux csc. Unable to change no matter what I've tried including factory reset. Unable to use samsing pay and no access to UK updates. Anyone have any solutions other than returning the phone? Also what would be the best way to get samsungs attention regarding this?

Did you set your phone up with a uk sim ? It’s a massive issue if it’s doing it with a uk sim
Only way is to email them as even though the phone is multi csc once it’s ok EUX you can’t access any of the others
just Out of curiosity which sim did you use

There is a thread on Samsung support
No Samsung Pay, no updates, stuck with EUX European CSC
I just received my S21 Ultra today and found that Samsung Pay displayed messages in German and would not work. Upon investigation it appears to be locked on the EUX CSC instead of BTU and as a result I also don't receive firmware updates. Reading around, it appears Italy had a similar issue...
eu.community.samsung.com

I found the following solution on samsung support
Turn off WiFi.
Remove SIM.
Power Off (not reboot).
Insert SIM.
Power On.
Enter Pin Code
It worked for me, so relieved

A new software update has been released yesterday and fixes this. You should receive it on your phones automatically, or check for the update.

It won’t update if not on BTU surely I am on XEU and it says no update available I am well and truly miffed now

I am returning the handset I am not paying over £1300 for a handset which is not fit for purpose I am so angry

mancuk010972 said:
I am returning the handset I am not paying over £1300 for a handset which is not fit for purpose I am so angry
Click to expand...
Click to collapse
I had the same issue (stuck on EUX on a Dec patch) booked a return and reset phone. Read this thread. Turned it back on, put a SIM card in and 900MB odd update was available with a Jan security patch. Will try it again now for a day, else this is going back.

Is this happening because you have to setup your phone on WiFi with the aim inserted or is it doing it anyway?

vnenwani said:
I had the same issue (stuck on EUX on a Dec patch) booked a return and reset phone. Read this thread. Turned it back on, put a SIM card in and 900MB odd update was available with a Jan security patch. Will try it again now for a day, else this is going back.
Click to expand...
Click to collapse
Weird. I've also tried that too but it doesn't work. It's like the Carrier update isn't being triggered?

S20FE Not Updating since OneUi 3 and Android 11

Hello all.
My S20FE (SM-G780F) has not updated from OneUi 3 and Android 11. It always says that I'm using the latest software. I've tried factory resetting the phone and using Smart Switch to no avail.
I'm in the UK. Never lived anywhere else. I reside here permanently. It's where I bought my phone brand new.
I checked the service provider software version and it says ZT0/ZTO,ZTO/EUX . However, when I use the dialler method to check the same information it says the CSC is BTL3.
I researched and ZTO seems to refer to Brazil. I've never been to Brazil or anywhere in that vicinity so I don't know why it says ZTO as the service provider information.
Could this be why I'm having issues updating? If the phone thinks it's Brazilian then it would stop me updating if I'm in the UK? Is that correct?
Samsung suggested I send it to them to flash the drive but they require a proof of purchase and as I bought the phone over 2 years ago I can't for the life of me find the original order email.
Just for clarification the phone has never been rooted or modded and all software etc is "official." I've looked into flashing the software with Odin. Would I need ro download the update file for the CSC my phone says it is or for the CSC it should be? Do I only download the latest update or would I have to stack them and download all the previous ones my phone missed too?
Please help before I tear my hair out.

flashing the phone yourself with Odin is very easy, there are dozens of YouTube vids to get an idea from. actually downloading the firmware is more difficult.
whoever sold you the phone is who you should be angry at, it obviously wasn't intended for use here. let me know if you want help flashing!

Same thing happened to my Mom's phone (a Galaxy A series device).
Use this guide and manually flash the latest firmware.