Broken S Pen Clicker - Samsung Galaxy Note 9 Questions & Answers

A few days ago I've noticed that the clicker on my S Pen keeps on getting stuck when I click it in into the phone, where it'll just sit in the clicked in position until I tapped on it a few times. Fast forward to yesterday and I tried to remove the S Pen to check on it and lo and behold the clicker just got brittle and broke off. Now the S Pen is stuck inside the phone so I try to fish it out but the plastic was so brittle it just broke off. Luckily it came out later using a tweezer.
Has anyone else experienced this too? I probably use the S Pen once or twice a month only so far so I doubt it's because of constant use or mishandling. Samsung said my phone was 8 months old and not covered for replacement of the S Pen as the warranty is 6 months only so I have to buy a replacement one which sucks. Seems to be a common issue though from these forum posts and YouTube videos
https://www.youtube.com/watch?v=1FIgnN04SXU
https://us.community.samsung.com/t5/Note-9/Broken-S-Pen/td-p/382105
https://piunikaweb.com/2018/10/01/samsung-galaxy-note-9-s-pen-broken-you-are-not-alone/

Related

How durable is our HD2?

Hi,
Got my HD2 couple months back and using it with silicon cover since beginning but now I want to take the cover off and show the real beauty of the phone to everyone but I am too scared to take the silicon cover off because I am clumsy and I drop my phone way too frequently.
I know the phone looks very durable but exactly how durable is it??? can people share some experiences like oh I dropped it from 5ft and it was intact or oh I dropped it from 2ft and the screen broke etc etc.
I used to have HTC Kaiser/tilt and I dropped it way too my times without any covers but it never gave up on me.
PS: I know there is no real way to define durability of a cellphone but u know there are some cellphones which are really delicate and u have to handle them with extra extra care. While there are some like the kaiser who are made for rough use. Just want to know which category our HD2 belongs to?
not very. i've cracked my screen twice.
Osca said:
not very. i've cracked my screen twice.
Click to expand...
Click to collapse
oops!!! sorry about that!!!
did you drop it screen facing down? or on some corner of the phone?
I've used mine without any sort of protection since the day it was released in US (end of March). It does not have a single scuff, mark, or scratch anywhere. I just dropped it for the first time a week ago from a counter roughly 2.5 feet onto a hard tile floor and still no scuff, mark, or scratch (I don't know how it fell as it was dark when it happened and I was looking in a different direction; turned my head while headphones were plugged in so it pulled it off the counter).
I'm extremely happy with the durability of the HD2.
Since Nov
Ive had my HD2 since Nov last year...
No cover no protection.. and it looks like new.. I dont know how you managed to break the screen twice.. you probably throw that phone in some weird angles.. but really does last well!
dropped mine from my lap getting out of my low car onto the bitumen and fell back down perfectly flat. absolutely smashed the screen but 2 months later its still working fine and waiting for it to die before replacing the screen. i work installing solar panels (PV) on roofs, crawling though ceilings, etc. sees alot of abuse so while the screen smashed the components inside are well placed. had it before america could get it (in australia)
i got it since 10 months now, without any cover. screen is absolutely clean, but the rest looks a bit used, but not that bad
a friend is using it without respect. throwing it over the table and such things, he never broked something on the phone.. the screen stopped working one time and he needed it to replace cause that, but it didnt break xD
another friend broke his screen when his hd2 fellt on a freakin spoon on the floor (WTF did that spoon on the floor?)
Had it 2 1/2 weeks, no scratches, no scuffs. Just annoying dust under the screen
I have mine almost a year now.
A few weeks ago he started acting weird. Screen flipped sideways and putted speaker on.
I've send it to repair and they replaced the motherboard. Everything is ok now again.
No scratches after such a long time with no screen protector.
ive dropped mine once from about 3 fet and it only made a slight scuff on the corner
ive always had a screen protector but never any other protection and it looks great for the past 4 months
very happy with it
rr5678 said:
Had it 2 1/2 weeks, no scratches, no scuffs. Just annoying dust under the screen
Click to expand...
Click to collapse
If you get dust under the screen, then it is a factory defect. Since the screen is glued to the LCD, somewhere around the edge it's not completely sealed. I have had mine for 7 months now and I do not have even ONE spec of dust under the screen, and I carry it in my pocket without any protection at all, all the time.
Halle said:
If you get dust under the screen, then it is a factory defect. Since the screen is glued to the LCD, somewhere around the edge it's not completely sealed. I have had mine for 7 months now and I do not have even ONE spec of dust under the screen, and I carry it in my pocket without any protection at all, all the time.
Click to expand...
Click to collapse
When I say dust, I mean there were a couple of hairs in the screen when I got it. They don't affect any viewing pleasure so I didn't return it

Touchscreen white hue/smudge

Hi guys.
I have an issue with my new Note 5, which I bought 4 days ago. However, I had this problem with my old Nexus 5 as well. I want know what the issue is so that I can avoid it in the future.
Basically, after a few days/weeks my touchscreen will have a white hue/smudge in the center when the screen is off. I can see it clearly in the sun, it stands like a white stain in the middle and it's been only 4 days. I remember I avoided this with my Nexus 5 by applying a protective screen but after I took it off, in matter of weeks the smudge appeared.
I could put a protective screen on the Note 5 but I read that it interferes with the S pen. If it doesn't interfere, I'll go right away and apply one. However, I want to know what causes this. I haven't dropped in water and I mostly keep it in my pockets and at home on the table.
Thank you guys.
I have a Zag glass screen protector on mine and the S pen works fine
I was skeptical of glass screen protectors until one was placed on my new Note 5 at Sprint. Sold on it now.
Sent from my SM-N920P using Tapatalk
I don't really know what you're talking about. I've never, particullary, heard something like this. In this cases, you really should attach a photo so we can figure out what's your problem. A "white stain" could be anything: from dust to your hands sweat or even actual damage in the screen itself. I've subscribed the thread to investigate further about this, please consider to send me a photo of it. Cheers!
PD: No, every screen protector work perfectly with the S-Pen no matter of how thick they're (the S-Pen could work even at 1 cm of the screen itself).

Nexus 6 Screen Peeling Off

Hi Guys,
I was cleaning my phone the other day when I noticed an ackward gap between the screen and phone. I inspected it and I've just noticed the screen is coming off the phone. I had a look around and it's going from the bottom to the top. Has anyone had this problem?
BTW phone is has been in a pouch for 1.5 years and I can confirm has never been dropped. Given the phone is out of warranty what are the chances Motorola will repair this for free???
rmvembe said:
Hi Guys,
I was cleaning my phone the other day when I noticed an ackward gap between the screen and phone. I inspected it and I've just noticed the screen is coming off the phone. I had a look around and it's going from the bottom to the top. Has anyone had this problem?
BTW phone is has been in a pouch for 1.5 years and I can confirm has never been dropped. Given the phone is out of warranty what are the chances Motorola will repair this for free???
Click to expand...
Click to collapse
Man, did you manage to fix your screen? I am having the same problem here, just like you I was cleaning my phone when I realized the screen was coming off on one side. I know its been some time since you posted this but I am just wondering if you managed to fix it.
I saw this problem on other smartphones, you should check your battery, because on iPhones when it happens when the battery push and finally detach the LCD from the frame
Axel85 said:
I saw this problem on other smartphones, you should check your battery, because on iPhones when it happens when the battery push and finally detach the LCD from the frame
Click to expand...
Click to collapse
Right, it seems to be that issue.
Some early N6 have had battery troubles. Their batteries inflated because of warm which usually makes the back cover taking off.
You seem to have the same problem but pushing the front of the device instead. (back may be well glued)
Don't know if Motorola will take it back. Furthermore, they have been selled to Lenovo since that, so it may be difficult. In Europe, when warranty is over (2 years), you won't get anything from them.
Just stick it back to its position, it's not a big deal. Maybe you'll have to buy some special tape for this.
http://www.ebay.fr/itm/Rahmen-Kleber-Klebepad-Klebefolie-Adhesive-Sticker-Frame-Motorola-Google-Nexus-6-/272109920217?hash=item3f5b03dfd9:g:VH8AAOSwCypWnlXM Something like that. Don't know if it is a special tape or a basic one..

Note 9 Screen Cracked in Pocket (Horizontally from Volume Key)

So I've had the Note 9 128GB UK version for 12 days. Today I took it out of my pocket and noticed a hairline crack running horizontally across the screen originating from the volume key. To my knowledge I have not dropped the phone or knocked it against anything, the phone has been in a case with a screen protector since day 1.
I took it into a Samsung store (Leeds, UK) today and unsurprisingly they just thought I had dropped it and were taking them for a ride. I have the number of the UK call centre to try next.
Has anyone else experienced this problem so far? Samsung claims that it isn't a known issue, but the phones only been out for 2 weeks so that's not surprising.
Has anyone had success arguing that a screen crack is a device fault and got it replaced under warranty in the UK?
So what exactly are you trying to tell us, that this happened all by itself ? It sure doesn't look like that.
Good luck in claiming it's a hardware defect.
And this statement of yours "Has anyone had success arguing that a screen crack is a device fault and got it replaced under warranty in the UK?" makes me think that you broke it and now you want to see how "stupid" the people at the centers are.
Just my opinion.
Dejan Sathanas said:
So what exactly are you trying to tell us, that this happened all by itself ? It sure doesn't look like that.
Good luck in claiming it's a hardware defect.
Just my opinion.
Click to expand...
Click to collapse
I have to agree, it looks like it was sat on. Definitely not hardware defect if that's the case.
sim87 said:
[...] a hairline crack running horizontally across the screen originating from the volume key. [...]
Click to expand...
Click to collapse
I'm not sure about the UK, but In the USA, they would claim 100% as impact damage at the side of the screen where the crack appears to start and what looks like a hole, and would deny any warranty replacement. There's a chance when your phone was in your pocket, if the screen was pointing out, that you lightly bummed against something very hard and sharp that was just enough to crack the screen. Even if it didn't happen that way, is be supprised if they replaced it for free.
I wish you the best of luck, let is know how it turns out
sim87 said:
So I've had the Note 9 128GB UK version for 12 days. Today I took it out of my pocket and noticed a hairline crack running horizontally across the screen originating from the volume key. To my knowledge I have not dropped the phone or knocked it against anything, the phone has been in a case with a screen protector since day 1.
I took it into a Samsung store (Leeds, UK) today and unsurprisingly they just thought I had dropped it and were taking them for a ride. I have the number of the UK call centre to try next.
Has anyone else experienced this problem so far? Samsung claims that it isn't a known issue, but the phones only been out for 2 weeks so that's not surprising.
Has anyone had success arguing that a screen crack is a device fault and got it replaced under warranty in the UK?
Click to expand...
Click to collapse
I don't know what the definition of a hairline crack is in the UK but here in the states that ain't no "HAIRLINE" crack my friend.... good luck
Just to clarify, the picture was taken about an hour after the crack appeared. Its slowly getting worse and what looks like the point of impact (just above the curved edge of the screen) is actually where the glass has fractured away from the screen. The original crack originated directly under the volume key and spread across the screen.
I'm not trying to scam anyone, I legitimately believe that this device has a screen fault. I'm just interested to see if anyone has experienced the same thing.
Right now it's just my word against Samsung, so i can guess who's going to end up paying for a new screen.
I hope u had phone insurance
What screen savers and case were you using ?
Sent from my SM-N960U1 using Tapatalk
Limeybastard said:
What screen savers and case were you using ?
Sent from my SM-N960U1 using Tapatalk
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Click to collapse
Ringke Fusion-X case and Spigen Neo Flex screen protector
Seems like there was a similar problem with the Note 8 https://us.community.samsung.com/t5...d-id/GalaxyNotePhones/thread-id/14457/page/56
zero chance of warranty replacement...open your piggy bank, you are paying out of pocket for that one..
The only way I can see that happening is with the phone in your front or back pocket with the screen facing outwards and you leaned against an edge, either way with that amount of broken glass there's no way you can argue it wasn't accidental damage.
Looks like it was dropped to me. Like it fell and hit the edge of a table. No way that was done while in your pocket and you leaned into something. This was damaged by impact. They will shine a flashlight on the area, which will show the type of impact that broke the glass.
Unfortunatelly, I have the same issue with Note9. I bought it 2 weeks ago and was happy of the device. Yesterday I took it out of my pocket and saw a few hairline cracks. One is running horizontally across the screen, originating from the place between down volume key and Bixby button, and a few more originating from the same place and go upper and lower left side. I'm 100% sure the phone has never been dropped or damaged in any way.
Funny thing that the screen was periodically abnormally hot during the day it cracked, I even noticed that I never had a screen this hot on my note8. I think it could be an issue with heat distribution from the inside.
So as you could understand I really disappointed having this problem for this money. I honestly believe there is not my fault of this issue
denger13 said:
Unfortunatelly, I have the same issue with Note9. I bought it 2 weeks ago and was happy of the device. Yesterday I took it out of my pocket and saw a few hairline cracks. One is running horizontally across the screen, originating from the place between down volume key and Bixby button, and a few more originating from the same place and go upper and lower left side. I'm 100% sure the phone has never been dropped or damaged in any way.
Funny thing that the screen was periodically abnormally hot during the day it cracked, I even noticed that I never had a screen this hot on my note8. I think it could be an issue with heat distribution from the inside.
So as you could understand I really disappointed having this problem for this money. I honestly believe there is not my fault of this issue
Click to expand...
Click to collapse
Sorry to hear about this. did your phone have "light bleed" prior to the screen cracking would you know?
Sent from my SM-N960U1 using Tapatalk
suzook said:
Lol, yeah, the light bleed caused it.
Click to expand...
Click to collapse
No, if anything it would have prevented it. If it were heat based issue that is.
Sent from my SM-N960U1 using Tapatalk
denger13 said:
Unfortunatelly, I have the same issue with Note9. I bought it 2 weeks ago and was happy of the device. Yesterday I took it out of my pocket and saw a few hairline cracks. One is running horizontally across the screen, originating from the place between down volume key and Bixby button, and a few more originating from the same place and go upper and lower left side. I'm 100% sure the phone has never been dropped or damaged in any way.
Funny thing that the screen was periodically abnormally hot during the day it cracked, I even noticed that I never had a screen this hot on my note8. I think it could be an issue with heat distribution from the inside.
So as you could understand I really disappointed having this problem for this money. I honestly believe there is not my fault of this issue
Click to expand...
Click to collapse
it doesnt matter what you believe, it only matters what Samung believes..good luck getting it warrantied..
Limeybastard said:
Sorry to hear about this. did your phone have "light bleed" prior to the screen cracking would you know?
Sent from my SM-N960U1 using Tapatalk
Click to expand...
Click to collapse
It didn't
the only thing I noticed that after I felt the screen is hotter than usual I turned off all apps and went to the power saving mode, however, it didn't fix the problem. Don't get me wrong, it wasn't extremely hot but hotter than usual. I don't say it's 100% correlated, maybe it's just coincidence
These screens are very fragile. That is from an impact, no matter how small.
denger13 said:
Unfortunatelly, I have the same issue with Note9. I bought it 2 weeks ago and was happy of the device. Yesterday I took it out of my pocket and saw a few hairline cracks. One is running horizontally across the screen, originating from the place between down volume key and Bixby button, and a few more originating from the same place and go upper and lower left side. I'm 100% sure the phone has never been dropped or damaged in any way.
Funny thing that the screen was periodically abnormally hot during the day it cracked, I even noticed that I never had a screen this hot on my note8. I think it could be an issue with heat distribution from the inside.
So as you could understand I really disappointed having this problem for this money. I honestly believe there is not my fault of this issue
Click to expand...
Click to collapse
So OP creates this thread and the only user to claim something similar just joined Sept 9th? :laugh:

Tab S2 Screen stopped working for no apparent reason

I have a SM-T710, eight inch Tab S2. I use it for surfing the web and flash games. It's in the Samsung book cover case, the one that clips into the two round thingies on the back. I bought the tablet and case together, new, I think from Sam's Club.
I am the only one who uses it. When it's not in use it goes in a padded fabric carry case. I have never, ever, dropped the tablet. It has never gotten wet. A few months ago I was playing a game, I closed the case and put it down. When I picked it up and opened it about twenty minutes later, the tablet went on went on fine, entered the app that it was in previously, but the screen didn't work. Since then I have tried innumerable things including multiple factory wipes. I have never been able to get any functionality from my screen again.
When the tablet is on and I push hard on the screen, there's no discoloration, no indication that there's anything wrong. Just nothing.
I've never used Geek Squad, so I called them and they only work on tablets that were purchased there AND are still under warranty, and by "work on" I mean they mail them to a third party. All the local computer repair shops that I contacted don't work hardware on tablets, only software.
Might anyone have any idea what might have happened?
How about what to do about it?

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