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OK guys,
I just had my "faulty" Diamond replaced - it wasn't ringing on calls, but all other sounds were OK. This is not the same issue that people have had with SMS notifications etc etc.
Basically only a hard reset cured the issue, but it came back after a few days.
Since using the new one I think I worked out what it could be, and it might be very embarassing.....part of it is to do with the stupid way HTC have implemented the volume behaviour in Touch Flo, and their philosophy of "why press the screen once when you can press it 3 or 4 times"! Dismissing email, missed call and SMS notifications from the Home screen anyone? - need I say more.
Anyway, the problem <I think> stems from the way they changed the volume feature. (and operator error).
In WM6.x native, if you turn the system volume off, then the ringer turns off - if you turn it up the ring stays off - BUT both volumes are seen on one screen. So it's obvious.
In Touch Flo there are 2 separate screens!! System Volume, then an Arrow left to "Ring Volume".
Anyone who has the apparent "no ringing" press the up or down volumne, then make sure you hit the arrow left for "Ring Volume".
My sample size is 1, so this maybe coincidental, but I hadn't realised it worked this way.
For those of you with the problem, please check the "Ring Volume" level and get back to us.
See the pic attached.....
Sorry to burst your bubble, but the 'no sound on calls' problem has been seen to happen when the system volume and ring volume have been at maximum. Indeed this has also been seen to happen on WM6.x native, where as you say, both levels are visible.
I was meaning the incoming calls do not ring at all- the sound when speaking still works.
Is that what you meant?
If yes then that's a pain - I was hoping it could be the end of my troubles!
This may or may not be relevant, but, I never change the volume (system or ringer - they're both set to max) and indeed I've even remapped the volume hardware buttons to other functions but on occasion I find that whilst my system volume remains on max my ringer volume has gone right down to zero.
It certainly wasn't me that did it - at least not directly through any positive action related to changing the volume anyway.
I cannot seem to reproduce this problem, and so for now it seems to occur randomly (of course I'm sure there is a definite trigger - I just haven't found it yet!).
Mathew
that is odd - whatever is causing it then, it might be ringer volume related...
This Has Solved The Problem On My Touch Diamond...will Probably Post In A Couple Of Days To Indicate Whether The Problem Has Returned...if You Don't Hear From Me In This Thread Again Then The Problem Can Been Seen As Solved For Good.
All The Best
Sid
no sound.
hi. just got my new diamond. it powered up alright, installed all the necessary apps and sounded great. I also adjusted the system and the ringer volumes to around 80% of max.
but if i use the phone after around 15 minutes, there is not sound. no audio player sound, either songs or incoming calls or sms or anything. its just dead silent.
wanted to go to the shop to have it replaced, but before that, i wonder if anyone can help me and tell if this problem can be solved myself.
i guess i will wait for a reply before going for a replacement.
ahmarismail said:
hi. just got my new diamond. it powered up alright, installed all the necessary apps and sounded great. I also adjusted the system and the ringer volumes to around 80% of max.
but if i use the phone after around 15 minutes, there is not sound. no audio player sound, either songs or incoming calls or sms or anything. its just dead silent.
wanted to go to the shop to have it replaced, but before that, i wonder if anyone can help me and tell if this problem can be solved myself.
i guess i will wait for a reply before going for a replacement.
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Click to collapse
Bad news mate. But that problem is slightly different to the topic - it's only the ring volume which doesn't work for me and certain other people.
All other sounds work just fine.
Phone not ringing, vibrating or flashing for incoming calls
I am also having the same problem with my Diamond. The phone is not ringing/lighting up/vibrating or anything when someone is calling me. I have tried calling my phone myself to just watch it remain black. I REALLY hope someone somewhere finds a solution to this problem, or I may just throw it against the wall
I also had the same problem with my Telus CDMA diamond - sound worked fine, then after a random amount of time after power off, there would be no sound - no ring, no mp3 audio, nothing. Sound would be restored after soft reset, but would again disappear sometime after being powered down. I tried everything to fix - reflashed various roms, SRS WOW driver, everything - no fix to be found. The only way I could prevent the sound from disappearing was to use the "not suspend power" option of S2U2 - sound was maintained but it sucked battery like crazy. So, I returned the phone for exchange - they exchanged no problem. I haven't had a problem since with the new phone.
Phone not ringing for incoming calls
I've had this problem twice in the last couple of days. After testing a few scenarios I have been able to reproduce this problem on my TD. Like other users, the problem that I was experiencing was that my TD would not ring upon an incoming call. It would flash the screen and show caller ID, but no sound. Ring volume and system volumes were both at max.
I have been using an alarm application, G-Alarm v0.6.4. This app was installed to the device memory. After setting a test alarm and cancelling it, I then called my TD and the problem was reproduced. Are any other TD owners with this bug also using G-Alarm? (I also found that the G-Alarm was not stopping by pressing "Stop", so thought it was a bit buggy.)
I could restore the phone ringer by opening Settings -> Sounds & Notifications -> Notifications. I found that my original ring tone for an incomming call had changed by itself. When I restored the ringer to my chosen ringtone, problem solved.
I uninstalled G-Alarm and so far so good.
I'm interested to see if any others with this problem are using G-Alarm or any other 3rd party alarm app.
Regards,
Paul
Paul, I also seemed to have run into the same issue with g-alarm. I say seem because although I did a hard reset the issue has persisted. The issue seems to frequently crop up when I switch sound profiles.
I've the same problem. No Sound after some call or others sounds play. When this happens and if I receive a call the others not listen my voice. This means that when audio disappear, speaker and also microphone not work, like the system can't comunicate with them. The volume control not resolve my problem. I've done HR and with nothing installed in my phone the problem come back again after few minutes. So it's not a problem of third part bad software, but htc orginal software or hardware problem.
Anyone solve it o have idea?
Thanks!
Perfect solution sickboy555 - I feel a right twit!!!!
no sound
So, for me, the Diamond is a dead brick - just good to look at, with no sound after 15 or even 10 minutes of standby.
can anyone just tell me if this type of a problem may be related to 1. Hardware, or 2. software.
I've given it to the shop from where i bought it from, but they keep on returning me the phone after a week to 10 days, telling that it's been fixed now. But the problem still persists, and I keep on giving them the brick back again and again.
Frustrated, i wonder if I can fix it myself, or just go to the shop, and throw it against the wall and count the pieces !!!!!!!!
fleabane said:
Perfect solution sickboy555 - I feel a right twit!!!!
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Click to collapse
glad to have helped!
I'm not sure if there is a real hardware issue as well. Are the others with the "same" problem sure they followed the guidance????
Hi Sickboy555,
yes I checked your advice but this wasn't the cause of the problem for me. As posted earlier, for me it was caused by my G-Alarm application. It's been over a month now since uninstalling G-Alarm and the problem hasn't returned since.
you are the man,thank you.
Thanks. My incoming ring tone problem has been solved.
er...sorry..wat is the solution again?? i dun really get it...
Dear All,
For reason unknow, the phone ring gone. Vibrate mode work and if i select ring mode, vibrate comes out.
Have try the system setting. The ringtone function test mode also gone. No test tone can be played even for the default ring tone.
Any suggestion you can give me ? Hard resetting?
Thanks in advance
usually when my sound stops working i just have to soft reset so try that and also maybe a different ringtone
is this another of those headphone issues?
plug in and out your headphones several times, the X1 might think they are connected so doing this might solve it.
or just try turning the system volume up using the volume keys
thanks will try so, if not, then hv my first hard reset !!!
Might also be file associations ...
My ringtone went silent and when I looked with a file explorer app all my mp3's were missing an association (clicking the file did not play it but gave a message saying no application is associated)
My solution was to restore the association -I used SKTools
Just thought it might be that ...worth a try
hard reset solve the problem and i also downloaded the latest software from se, now i can use EDGE to surf, much faster internet speed than before (can't remember the software version, but worth a try 2)
Bump
I have had the same issue for the last 2 days. I have tried everything I could think of and hard reset is not an option. Maybe someone has an idea about what's wrong?
Test mode doesn't work.
When I click "ok" to set the ringtone our favourite four-coloured wheel pops up, spins for a couple of seconds and then it reverts back to the ringtone settings screen.
I deleted my most recent apps and games. I tried different sound files, checked the associations, cleared all the junk from the phone, etc, etc.
Official UK R3A ROM.
Facing the same problem previously.
What I did is increase the volume for both device & phone in speaker icon.
Noticed that I set the phone volume to the lowest range previously.
1. Device icon is for notification such as when you receive text msg.
2. Phone icon is for ringer volume.
Just tap on the speaker icon & you will see it.
Fahar Salleh said:
Facing the same problem previously.
What I did is increase the volume for both device & phone in speaker icon.
Noticed that I set the phone volume to the lowest range previously.
1. Device icon is for notification such as when you receive text msg.
2. Phone icon is for ringer volume.
Just tap on the speaker icon & you will see it.
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Click to collapse
lolz. That's the first thing we try.
I found that PhoneEx wasn't agreeing with the defaukt phone manager haha. Set the ringtone through the default manager as well, that is the solution. You can always uninstall PhoneEx, but I like it too much.
i have the same problem and found out that the media player cannot playback my sound files as well. The strange thing is, that i can play all the ringtones and sounds with the mort player...???
So it seams that the problem is caused by the media player, if i try to start the media player directly it doesn´t work either (without any error message).
Anyone an idea to solve the problem?
Many thanks in advance,
Hakamuri
One month ago, my X1 went back from support (case crack) but I noted that all sounds were gone (ring, music, etc): so they repaired the case but caused problem to the speaker. Of course it's in warranty and they fixed their fault: ready in only 2 days.
msolcia... did u kno what they did to fix it? i have same prblm after replacing my case....
Hello, i've got this problem right after EMUI 3.0 update. When a notification pops up - sometimes after the sound of the notification, mp3's from my internal storage starts playing. Even if no music app (or any apps) are running on the background at that time. There's no other way to stop that than bring down the ringtone volume (not media volume!) and wait a few minutes or restart the phone. It happens only about 1-2 times a day, but it's very annoying. Anyone else got this problem?
The only mention about this problem i've found is here.
http://forum.xda-developers.com/announcement.php?f=3427
- Sometimes music player will start playing a local file randomly when you have a different music app running like digitally imported, while using the smart cover.
Im not using the smart cover, but i've figured out that the smart cover function was set on, so i turned it off and i will see if it will get better.
did it help? i have the same issue every time i get a facebook notification.
Gizmohead said:
Hello, i've got this problem right after EMUI 3.0 update. When a notification pops up - sometimes after the sound of the notification, mp3's from my internal storage starts playing. Even if no music app (or any apps) are running on the background at that time. There's no other way to stop that than bring down the ringtone volume (not media volume!) and wait a few minutes or restart the phone. It happens only about 1-2 times a day, but it's very annoying. Anyone else got this problem?
The only mention about this problem i've found is here.
http://forum.xda-developers.com/announcement.php?f=3427
- Sometimes music player will start playing a local file randomly when you have a different music app running like digitally imported... " did it help? I get the sqme problem up to 10 times a day
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Click to collapse
Hi there,
Not sure if my phone is a dud - has anyone experienced the V40's boombox speaker suddenly not working or else very quiet? I've tried to adjust the volume controls, but it either seems normal, or else it even seems like it's in a call (it says "call volume" when adjusting the volume rocker switches sometimes, even though I'm not in a call). The volume sliders are all full. The only cure is a reboot. But you can still hear screen taps and things too. It's sort of like a media playback issue, and it happens in other apps as well - like Youtube, WhatsApp, etc. It's not going to Bluetooth either...
I have done a factory reset and the problem crept back right away.
Thanks for any help.
Thx
Ken'
kenwchan said:
Hi there,
Not sure if my phone is a dud - has anyone experienced the V40's boombox speaker suddenly not working or else very quiet? I've tried to adjust the volume controls, but it either seems normal, or else it even seems like it's in a call (it says "call volume" when adjusting the volume rocker switches sometimes, even though I'm not in a call). The volume sliders are all full. The only cure is a reboot. But you can still hear screen taps and things too. It's sort of like a media playback issue, and it happens in other apps as well - like Youtube, WhatsApp, etc. It's not going to Bluetooth either...
I have done a factory reset and the problem crept back right away.
Thanks for any help.
Thx
Ken'
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Click to collapse
I am facing a similar issue with "call volume" showing up when headset is connected (even though am not on a call); This specifically happens if my V40 has been previously connected to a Bluetooth device which has a mic, and then has been disconnected from it. I have to restart my V40 everytime this happens as otherwise the audio is really inconsistent (it sounds cracked at lower volume, and tinny at higher volume).
When you say "the problem crept back right away", is it after some particular action (for instance connecting to some BT speaker or something?);
Also, did you try running it in safe mode (hold power button, press the "power off" icon in the screen, it should show an option to re-boot to safe mode), for me, it works on safe mode but the problem comes back even after a factory reset when i am in the normal screen.
BurningFlames said:
I am facing a similar issue with "call volume" showing up when headset is connected (even though am not on a call); This specifically happens if my V40 has been previously connected to a Bluetooth device which has a mic, and then has been disconnected from it. I have to restart my V40 everytime this happens as otherwise the audio is really inconsistent (it sounds cracked at lower volume, and tinny at higher volume).
When you say "the problem crept back right away", is it after some particular action (for instance connecting to some BT speaker or something?);
Also, did you try running it in safe mode (hold power button, press the "power off" icon in the screen, it should show an option to re-boot to safe mode), for me, it works on safe mode but the problem comes back even after a factory reset when i am in the normal screen.
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Click to collapse
Hi there, yeah, I can't exactly pinpoint when the problem crept back after the reset. I had been using Google Maps but I can't imagine how that would affect audio. The next time I used Google Maps, I couldn't here the navigation cues, and then I checked Youtube and "behold!"...the sound had got cut out again. Had to reboot. Would the phone be routing audio to some bluetooth channel or something, like my Samsung Gear S3? Why it would, I don't know. I do remember seeing the "in call" display once when this was happening which clearly is a different bug and not bluetooth related. I did try to connect to a bluetooth device, and then disconnect, and the problem has not resurfaced yet but I feel that I don't have much confidence in it at the moment.
I'll look into Safe mode; thx for the tip.
Ken
I know this has happened to me as well but I know what is causing it on my phone. Whenever taking a video call in Facebook messenger then my phone stays locked in the call volume also. Only way I have found is to restart the phone also. I am not using Bluetooth at all for the call either just the phone speaker so it's not a Bluetooth issue on my end. Having to restart the phone definitely sucks.
rx7boy22 said:
I know this has happened to me as well but I know what is causing it on my phone. Whenever taking a video call in Facebook messenger then my phone stays locked in the call volume also. Only way I have found is to restart the phone also. I am not using Bluetooth at all for the call either just the phone speaker so it's not a Bluetooth issue on my end. Having to restart the phone definitely sucks.
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Well i found one more case - when doing a FTP through WiFi from PC (to transfer files); once FTP connection is closed (after transferring), and then if the earphones are plugged-in, phone says "call volume". Had to again restart. I was trying to find any app that can just refresh the UI/settings/system without doing a restart every time but haven't been successful. LG definitely need to fix it.
Thx for the replies, I have no clue as to why this problem is happening, but I've traded my phone for a new one in the 10-day purchase period and so far it is working correctly. Fingers crossed.
Hey guys since I've owned this phone I've had constant problems with the phone automatically adjusting the volume usually way down. When not on Bluetooth it's less pronounced but still occurs, I'll turn on a podcast and the volume will drop on the phone to like 20%.
On Bluetooth, the problem becomes an absolute nightmare. Every time I switch apps, or even open new browser tabs the volume settings appear on screen and randomly jump either up or down. If I'm moving quickly between apps or browsers, this can occur multiple times (up or down) within a 5 second window. Pretty much anytime I turn on audio I have to turn the volume all the way back up.
I've disabled Bluetooth absolute volume in dev settings but don't see any other fix for this.
Also, the problem is independent of player. Spotify does it, stitcher does it, VLC does it, and pi music does it. And even when I'm connected to Bluetooth and doing nothing audio related but just switching between apps and browser it will be jumping the volume levels around and popping up the audio slider on the right side of the screen.
What Bluetooth device are you using? Perhaps it uses touch controls and they're acting up