Database Develop

Buying S6 Active Unlocked?

I'm very interested in the S6 Active, but I live in Canada. I am wondering if AT&T sells the phone unlocked if I buy it outright? Actually, would AT&T even sell me the phone if I am not a current customer? If not, does anyone know a way around that?

MizuRyuu said:
I'm very interested in the S6 Active, but I live in Canada. I am wondering if AT&T sells the phone unlocked if I buy it outright? Actually, would AT&T even sell me the phone if I am not a current customer? If not, does anyone know a way around that?
Click to expand...
Click to collapse
Yes if you pay full price they'll defiantly sell it to you, pretty sure they'll unlock too since your buying it outright.

I think the Canadian Carriers will get it soon - they Carried the S5 Active. Just wait..
---------- Post added at 10:25 PM ---------- Previous post was at 10:18 PM ----------
MizuRyuu said:
I'm very interested in the S6 Active, but I live in Canada. I am wondering if AT&T sells the phone unlocked if I buy it outright? Actually, would AT&T even sell me the phone if I am not a current customer? If not, does anyone know a way around that?
Click to expand...
Click to collapse
BTW - Does the LTE bands the AT&T model match Canadian LTE?? might be worth waiting it out..

psxp said:
I think the Canadian Carriers will get it soon - they Carried the S5 Active. Just wait..
---------- Post added at 10:25 PM ---------- Previous post was at 10:18 PM ----------
BTW - Does the LTE bands the AT&T model match Canadian LTE?? might be worth waiting it out..
Click to expand...
Click to collapse
They might get it... but last year, the S5 didn't come out until about October. I'm not sure I'm willing to wait 4 month for the possibility that Canada might get the phone. Hence my questions.
Thanks for the reminder regarding the LTE bands, I'll check to make sure it is compatible
EDIT: Luckily, AT&T and Rogers mostly sure the same LTE bands, so should be fine there

If the phone is paid for in full then AT&T has to grant you an unlock code - you just go to their website and request it. I requested it in the evening and received the code the next morning.
https://www.att.com/deviceunlock/#/
Just make sure you choose that you are not an AT&T customer.

Can confirm the above. Picked mine up from best buy requested unlock code from AT&T and had it next morning. O am using it on T-Mobile.
Sent from my SAMSUNG-SM-G890A using Tapatalk

What about the boot loader?
I'm curious if the unlocked version comes without the AT&T boot loader. I have the Moto X, unlocked through AT&T but still cannot remove the boot loader. Can use the phone anywhere that offers the same GSM frequencies though.
hal3146 said:
Can confirm the above. Picked mine up from best buy requested unlock code from AT&T and had it next morning. O am using it on T-Mobile.
Sent from my SAMSUNG-SM-G890A using Tapatalk
Click to expand...
Click to collapse

tdiwagon said:
I'm curious if the unlocked version comes without the AT&T boot loader. I have the Moto X, unlocked through AT&T but still cannot remove the boot loader. Can use the phone anywhere that offers the same GSM frequencies though.
Click to expand...
Click to collapse
Nope. Bootloader is the same on all S6 Actives. Because it is an AT&T exclusive.
Sent from my M8

S6 Active in UK on Vodafone
Hi, I too am very interested in getting an S6 Active (replace old S4 Active). I'm in the UK, on Vodafone who use LTE 7, 20 [2.6GHz, 800MHz] for 4G I think, which are all in the S6 specs. So if I got an AT&T S6 Active unlocked, anyone care to advise if it should work fine in the UK on Vodafone?
Thanks very much in advance.

I'm getting told a different story...
I've spoken to best buy and all my local Att shops and they all say they will not sell a galaxy s6 active without adding it to an existing Att account or creating a new one. Then they told me that I couldn't get it unlocked until I've had the plan for anywhere from 2-6 months. I can't get a straight story about the delayed unlocking. I have T-Mobile and would LOVE to purchase the phone outright and unlock it and use it right away on T-Mobile. How did you guys buy the phones without having a plan added? Thanks!

Did you use someone else's account?
hal3146 said:
Can confirm the above. Picked mine up from best buy requested unlock code from AT&T and had it next morning. O am using it on T-Mobile.
Sent from my SAMSUNG-SM-G890A using Tapatalk
Click to expand...
Click to collapse
How did you get them to sell you one without activating it and adding it to a current ATT account or forcing you to sign up for service with them? I called and they said that even if you purchase it outright, they MUST add it/create a new ATT account before you leave. So lame...

hoodlum54 said:
How did you get them to sell you one without activating it and adding it to a current ATT account or forcing you to sign up for service with them? I called and they said that even if you purchase it outright, they MUST add it/create a new ATT account before you leave. So lame...
Click to expand...
Click to collapse
The ATT store will not sell it unless you have an account. When I went into best buy they said no problem. Just ask for an S6 active and tell them you want to but it out right. They don't care. If the salesman says you need to have an active line ask for another one. When I brought mine I got a $100 gift card for buying the phone outright, was not expecting it and it was a nice perk.
For unlocking ATT policy, you can find it on their website, states that if you are not an ATT customer and have a phone that is not activated on ATT and is not black listed that they will unlock it for free. I just filled out the form and the next day i had the unlock code. You can Google the policy for exact wording. They will not unlock it in store.
Sent from my SAMSUNG-SM-G890A using Tapatalk

hal3146 said:
The ATT store will not sell it unless you have an account. When I went into best buy they said no problem. Just ask for an S6 active and tell them you want to but it out right. They don't care. If the salesman says you need to have an active line ask for another one. When I brought mine I got a $100 gift card for buying the phone outright, was not expecting it and it was a nice perk.
For unlocking ATT policy, you can find it on their website, states that if you are not an ATT customer and have a phone that is not activated on ATT and is not black listed that they will unlock it for free. I just filled out the form and the next day i had the unlock code. You can Google the policy for exact wording. They will not unlock it in store.
Sent from my SAMSUNG-SM-G890A using Tapatalk
Click to expand...
Click to collapse
AT&T store sold it to me outright, no AT&T account. I was able to get unlock code from the website by next day. The store even helped show me how to do it.

hal3146 said:
The ATT store will not sell it unless you have an account. When I went into best buy they said no problem. Just ask for an S6 active and tell them you want to but it out right. They don't care. If the salesman says you need to have an active line ask for another one. When I brought mine I got a $100 gift card for buying the phone outright, was not expecting it and it was a nice perk.
For unlocking ATT policy, you can find it on their website, states that if you are not an ATT customer and have a phone that is not activated on ATT and is not black listed that they will unlock it for free. I just filled out the form and the next day i had the unlock code. You can Google the policy for exact wording. They will not unlock it in store.
Sent from my SAMSUNG-SM-G890A using Tapatalk
Click to expand...
Click to collapse
Thank you! I texted my friend who works there and he talked with a guy and they made it happen! Thanks guys!

hoodlum54 said:
Thank you! I texted my friend who works there and he talked with a guy and they made it happen! Thanks guys!
Click to expand...
Click to collapse
hal3146 said:
The ATT store will not sell it unless you have an account. When I went into best buy they said no problem. Just ask for an S6 active and tell them you want to but it out right. They don't care. If the salesman says you need to have an active line ask for another one. When I brought mine I got a $100 gift card for buying the phone outright, was not expecting it and it was a nice perk.
For unlocking ATT policy, you can find it on their website, states that if you are not an ATT customer and have a phone that is not activated on ATT and is not black listed that they will unlock it for free. I just filled out the form and the next day i had the unlock code. You can Google the policy for exact wording. They will not unlock it in store.
Sent from my SAMSUNG-SM-G890A using Tapatalk
Click to expand...
Click to collapse
That is great, now... can you pleae report how well the S6 active from AT&T works on the T-mobile network? How are the LTE speeds? and the 3g as well.. as I think it misses some of Tmobiles bands. How is the calling quality on T-mobile and reception? Does it have the new band 12 compatible with the new Tmobile band 12? Do you know if it they have root access already? and of course... what about wifi calling? I am assuming this feature does not work with this phone. We appreciate answers to those questions.

spaniolo said:
That is great, now... can you pleae report how well the S6 active from AT&T works on the T-mobile network? How are the LTE speeds? and the 3g as well.. as I think it misses some of Tmobiles bands. How is the calling quality on T-mobile and reception? Does it have the new band 12 compatible with the new Tmobile band 12? Do you know if it they have root access already? and of course... what about wifi calling? I am assuming this feature does not work with this phone. We appreciate answers to those questions.
Click to expand...
Click to collapse
The phone is compatible with attached t-mobile bands except 12. Band 12 does not concern me that much since I am an in area that does not have it. Speeds otherwise are the same as tmobile.
There is no WiFi calling option as this is exclusive to t-mobile. I am keeping an old phone tmobile around for when I travel international and use WiFi calling.
Sent from my SAMSUNG-SM-G890A using Tapatalk

So far...very frustrating
spaniolo said:
That is great, now... can you pleae report how well the S6 active from AT&T works on the T-mobile network? How are the LTE speeds? and the 3g as well.. as I think it misses some of T mobiles bands. How is the calling quality on T-mobile and reception? Does it have the new band 12 compatible with the new Tmobile band 12? Do you know if it they have root access already? and of course... what about wifi calling? I am assuming this feature does not work with this phone. We appreciate answers to those questions.
Click to expand...
Click to collapse
Received the unlock code and it worked like a charm, however everything else has been an issue. T-mobile set me up with a sim card and activated it and I can make calls fine, but the data is TERRIBLY slow. As in, I used to get 10mbps easily all around Charlotte (my home city) but now I'm getting MAYBE .88mbps. Also, the top where it says "lte" keeps disappearing and just showing the bars and the data cuts off completely. I'll make a call, and then after I hang up, the symbol comes back for a little while. I've reset the APN settings, done them manually with some info I found online, but it's still an issue. If anyone could help me, that'd be amazing.
Also, not software related, the actual screen has an issue. It's not the worst thing ever, but in direct sunlight there is a box around the screen about .25 inches in from the edge. It's almost like the glue they used to attach the glass to the screen isn't clear, but nearly clear. It shows up best on a white background with direct sunlight and the back-light turned up all the way, but it's visible on everything but black. VERY annoying.
I'm going to keep working with it (have factory reset twice now) for a couple of hours, but if it doesn't get figured out I have to return it. I use the phone for work and I literally cannot be without a stable connection.

hoodlum54 said:
Received the unlock code and it worked like a charm, however everything else has been an issue. T-mobile set me up with a sim card and activated it and I can make calls fine, but the data is TERRIBLY slow. As in, I used to get 10mbps easily all around Charlotte (my home city) but now I'm getting MAYBE .88mbps. Also, the top where it says "lte" keeps disappearing and just showing the bars and the data cuts off completely. I'll make a call, and then after I hang up, the symbol comes back for a little while. I've reset the APN settings, done them manually with some info I found online, but it's still an issue. If anyone could help me, that'd be amazing.
Also, not software related, the actual screen has an issue. It's not the worst thing ever, but in direct sunlight there is a box around the screen about .25 inches in from the edge. It's almost like the glue they used to attach the glass to the screen isn't clear, but nearly clear. It shows up best on a white background with direct sunlight and the back-light turned up all the way, but it's visible on everything but black. VERY annoying.
I'm going to keep working with it (have factory reset twice now) for a couple of hours, but if it doesn't get figured out I have to return it. I use the phone for work and I literally cannot be without a stable connection.
Click to expand...
Click to collapse
Can you take a screen shot or post your APN settings? I have no issues using on tmobile
Sent from my SAMSUNG-SM-G890A using Tapatalk

hal3146 said:
Can you take a screen shot or post your APN settings? I have no issues using on tmobile
Sent from my SAMSUNG-SM-G890A using Tapatalk
Click to expand...
Click to collapse
I called T-mobile and they had me manually enter 2 different sets of settings to try and get it to work, and the 2nd set was stable but wasn't fast. Then she pushed my device some settings (didn't know they could do that) and I installed them when prompted. That's the settings I'm using now. The connection is stable, but speeds are not like what they were (coming from an S5 so missing band 12 isn't the issue I unless I'm mistaken). Thank you so much for your help.
Here are the screenshots. My old phone used "fast.tmobile.com" but this one uses epc.tmobile.com. Not sure what the difference is. http://imgur.com/a/5pddQ

hoodlum54 said:
I called T-mobile and they had me manually enter 2 different sets of settings to try and get it to work, and the 2nd set was stable but wasn't fast. Then she pushed my device some settings (didn't know they could do that) and I installed them when prompted. That's the settings I'm using now. The connection is stable, but speeds are not like what they were (coming from an S5 so missing band 12 isn't the issue I unless I'm mistaken). Thank you so much for your help.
Here are the screenshots. My old phone used "fast.tmobile.com" but this one uses epc.tmobile.com. Not sure what the difference is. http://imgur.com/a/5pddQ
Click to expand...
Click to collapse
Mine is fast-tmobile I think that is your problem. Google tmobile APN settings and try them
Sent from my SAMSUNG-SM-G890A using Tapatalk

[Q] Unlocked N6 from Amazon on Sprint, a no go?

I am trying to activate an N6 from Amazon on Sprint, and they are saying only Sprint devices can be activated. Maybe I didn't do enough homework before buying this, but is that correct? I was under the impression that unlocked phones could go anywhere*. Can someone confirm before I send my phone back to Amazon?
Thanks!
*any major US carrier, btw mine is the XT1103 variant

bump, anyone?
Heading into the store today, but want to be armed with as much info as possible.

All devices should work on all networks, they are lying to you if they say it's not going to work.if
If they decline to give you a SIM and you already have a sprint phone with a SIM card, just put the SIM in your nexus. If your SIM is too big for the nexus, but a SIM cutter for $5 from amazon or eBay to cut your SIM to fit the nexus.

I'll keep updating this thread for reference if anyone else has a similar problem.
I went to the Sprint store today and the people there, at least my local one, are so much more helpful than customer care reps. Anyway, they were not able to activate it in the store either. Their system wasn't 100% explicit in giving the reason, but the guy I worked with believe the ESN to be in their system, but the phone was active on a 3rd party carrier (one of the smaller carriers). Since it was an Amazon Warehouse deal and appeared to be an open box, this is entirely plausible that someone activated and returned the phone. Him and another employee at the store said Amazon phones should activate no problem, so I am returning mine for a new one.
I did run an ESN check though Swappa, and they show it as clear and ready to activate, so it is hard to say what is really going on. I contacted Amazon and I have a BNIB replacement coming for mine, so hopefully all should be well.
I don't know if this applies to my situation since the Sprint store thought the ESN was in their system already (and several articles I've seen state that Sprint has whitelisted devices not from Sprint or Google Play), but here is some information from the SprintAMA account on reddit they may come in handy for someone about activating a non-sprint nexus. https://np.reddit.com/r/Sprint/comments/2mpr7s/update_regarding_the_nexus_6_from_motorola_on/”

jst07 said:
I'll keep updating this thread for reference if anyone else has a similar problem.
I went to the Sprint store today and the people there, at least my local one, are so much more helpful than customer care reps. Anyway, they were not able to activate it in the store either. Their system wasn't 100% explicit in giving the reason, but the guy I worked with believe the ESN to be in their system, but the phone was active on a 3rd party carrier (one of the smaller carriers). Since it was an Amazon Warehouse deal and appeared to be an open box, this is entirely plausible that someone activated and returned the phone. Him and another employee at the store said Amazon phones should activate no problem, so I am returning mine for a new one.
I did run an ESN check though Swappa, and they show it as clear and ready to activate, so it is hard to say what is really going on. I contacted Amazon and I have a BNIB replacement coming for mine, so hopefully all should be well.
I don't know if this applies to my situation since the Sprint store thought the ESN was in their system already (and several articles I've seen state that Sprint has whitelisted devices not from Sprint or Google Play), but here is some information from the SprintAMA account on reddit they may come in handy for someone about activating a non-sprint nexus. https://np.reddit.com/r/Sprint/comments/2mpr7s/update_regarding_the_nexus_6_from_motorola_on/”
Click to expand...
Click to collapse
any us bought n6 WILL work just fine on sprint. if they are telling you no, then they are just clueless.

can you not request a sim card from sprint? do they not give those out? seems like people have this issue on sprint and verizon

simms22 said:
any us bought n6 WILL work just fine on sprint. if they are telling you no, then they are just clueless.
Click to expand...
Click to collapse
Yep. I've dealt with poorly trained customer reps with Verizon before as well. The first guy I spoke with (which was on Sprint Chat) was pretty explicit that the phone had to be from Sprint. The next person I spoke to on Chat didn't really offer much information, other than suggesting I go to a store. The guys at the store were super helpful and said it shouldn't be a problem. It seems that in this case the phone may be already active on another network, but hard to say for sure. We'll see how it goes when my replacement gets here Saturday.

PolishDude said:
can you not request a sim card from sprint? do they not give those out? seems like people have this issue on sprint and verizon
Click to expand...
Click to collapse
I've seen others had problems getting a SIM from Sprint. When I first came to Sprint I bought an LG G2 from Swappa (Sprint variant LS980) and they gave me a SIM with no hassle. I had cut down my SIM from that phone for the N6 but they went ahead and gave me a new one anyway* and said they'll give me one any time.
*A new nano sim for the replacement N6 when I receive it. I'm just letting my LG limp by without LTE until then.

jst07 said:
I've seen others had problems getting a SIM from Sprint. When I first came to Sprint I bought an LG G2 from Swappa (Sprint variant LS980) and they gave me a SIM with no hassle. I had cut down my SIM from that phone for the N6 but they went ahead and gave me a new one anyway* and said they'll give me one any time.
*A new nano sim for the replacement N6 when I receive it. I'm just letting my LG limp by without LTE until then.
Click to expand...
Click to collapse
post in the sprint reddit :https://www.reddit.com/r/Sprint/
the mods are helpful and some employees there may be able to direct you. corp stores should be able to assist too.

When I got my N5, I had to go through 3 sim cards before I got one to work. Sprint CS is so behind the times when it comes to new technology, IMO.

Got my new nexus in today and activated without issue. Sprint wouldn't let me activate online for some reason so I took it to the store and it went fine.
This phone kicks ass btw

the store needs to put a click it ticket in to add the esn to their network, takes about 48 hours, and youll need a sim from them which the store can order or customer care can order.the part number for the sim is SIMGLW426C

Yeah sprint is a pain to activate devices not bought in their store, I've had friends with similar issues but with a Nexus 6 they've always been able to get it in the end.
Just a hassle...

zikronix said:
the store needs to put a click it ticket in to add the esn to their network, takes about 48 hours, and youll need a sim from them which the store can order or customer care can order.the part number for the sim is SIMGLW426C
Click to expand...
Click to collapse
orangekid said:
Yeah sprint is a pain to activate devices not bought in their store, I've had friends with similar issues but with a Nexus 6 they've always been able to get it in the end.
Just a hassle...
Click to expand...
Click to collapse
For whatever reason I couldn't activate the phone myself online, but the store was able to in about 15 mins. Glad I didn't have to wait a couple days for a click it ticket to go though.

You should request an invitation to the Google Project Fi! Then you can use both Sprint and T-Mobile as well as WiFi for calling. I'm just porting an unlimited data Verizon number over to Fi...
Sent from my Nexus 6 using Tapatalk

jst07 said:
I am trying to activate an N6 from Amazon on Sprint, and they are saying only Sprint devices can be activated. Maybe I didn't do enough homework before buying this, but is that correct? I was under the impression that unlocked phones could go anywhere*. Can someone confirm before I send my phone back to Amazon?
Thanks!
*any major US carrier, btw mine is the XT1103 variant
Click to expand...
Click to collapse
I'm trying to find the link, but Project Fi users were informed that the N6 model being sold on Amazon would NOT work because it lacked the appropriate Sprint radio. The model # was different tho... have you double checked yours?

shel692 said:
I'm trying to find the link, but Project Fi users were informed that the N6 model being sold on Amazon would NOT work because it lacked the appropriate Sprint radio. I'll keep looking, I think you can probably activate, but you won't get LTE.... I'd send it back... or sell it.
Click to expand...
Click to collapse
I appreciate the help, but this has been resolved. For the record, the Nexus 6 from Sprint or others absolutely works on Sprint so long as it is the XT1103 North American model, including LTE and CDMA. The XT1103 is the same phone sold by Sprint.
The original issue I had with Sprint had to do with my phone from Amazon being an open-box and previously/currently activated on another carrier.

shel692 said:
I'm trying to find the link, but Project Fi users were informed that the N6 model being sold on Amazon would NOT work because it lacked the appropriate Sprint radio. The model # was different tho... have you double checked yours?
Click to expand...
Click to collapse
its NOT a different model, its the same exact model. every nexus 6 that is sold in the united states is the exact same model, with the same radio, with the same available bands. and yes, it will work on project fi just fine. what you just said has nothing based in fact behind it. the only other version fir the n6, is the european/workd version, that isnt really sold in the united states, unless its in ebay or similar.

Multi-line settings in Unlocked s10

Does anybody know if the unlocked s10 will have access to Multi-line settings or has had experience with previous unlocked variants having access?
On T-Mobile this setting is specifically used for native "Digits" functionality without having to use an app. It's the only concern I have purchasing the unlocked variant.

I can't speak for the S10. The Note 9 however has built in Digits support in the TMobile variant, but requires downloading the app for the US unlocked variant. Chances are the S10 is also like this.

mosi76 said:
Does anybody know if the unlocked s10 will have access to Multi-line settings or has had experience with previous unlocked variants having access?
On T-Mobile this setting is specifically used for native "Digits" functionality without having to use an app. It's the only concern I have purchasing the unlocked variant.
Click to expand...
Click to collapse
So I had Unlocked S8 on T-Mobile and I believe S9 and S10 might have the same thing. Basically unlocked version only had: WiFi Calling, Band 12 and VoLTE and there was no Milti-Line setting, unless if you get T-Mobile branded phone. What I have done to my S8, is I flashed it with T-Mo firmware and got all the features without bloatware
This time I ordered S10e unlocked and upon getting it, will inspect and see which features unlocked model will offer and if need be, will flash to T-Mobile firmware

Charkatak said:
So I had Unlocked S8 on T-Mobile and I believe S9 and S10 might have the same thing. Basically unlocked version only had: WiFi Calling, Band 12 and VoLTE and there was no Milti-Line setting, unless if you get T-Mobile branded phone. What I have done to my S8, is I flashed it with T-Mo firmware and got all the features without bloatware
This time I ordered S10e unlocked and upon getting it, will inspect and see which features unlocked model will offer and if need be, will flash to T-Mobile firmware
Click to expand...
Click to collapse
When you say that you didn't have any TMobile bloatware when you flashed the TMobile firmware, are you referring to the general TMobile apps (like TMobile account app, VVM, etc)? or are you referring to some other 3rd party apps that TMobile puts on post-firmware. I always thought the TMobile apps would be there if flashing TMobile firmware, but I could be wrong.

Kjn246 said:
When you say that you didn't have any TMobile bloatware when you flashed the TMobile firmware, are you referring to the general TMobile apps (like TMobile account app, VVM, etc)? or are you referring to some other 3rd party apps that TMobile puts on post-firmware. I always thought the TMobile apps would be there if flashing TMobile firmware, but I could be wrong.
Click to expand...
Click to collapse
3rd party apps, for example "Lookout" antivirus app wasn't there and other that T-Mobile might put there. These apps need to be disabled and can't be uninstalled. I am fine with T-Mobile account app and VVM. When flashing, just need to flash main firmware files(4 of them) and the 5th one was userdata, which has all the unneeded stuff

When you do this, don't you void something that doesn't let you use samsung pay, etc?
Charkatak said:
So I had Unlocked S8 on T-Mobile and I believe S9 and S10 might have the same thing. Basically unlocked version only had: WiFi Calling, Band 12 and VoLTE and there was no Milti-Line setting, unless if you get T-Mobile branded phone. What I have done to my S8, is I flashed it with T-Mo firmware and got all the features without bloatware
This time I ordered S10e unlocked and upon getting it, will inspect and see which features unlocked model will offer and if need be, will flash to T-Mobile firmware
Click to expand...
Click to collapse

gotnoypi said:
When you do this, don't you void something that doesn't let you use samsung pay, etc?
Click to expand...
Click to collapse
No, because I flashed my phone with an official Samsung firmware

Should have known so I could have purchased the unlocked version. Thanks for the info.
Charkatak said:
No, because I flashed my phone with an official Samsung firmware
Click to expand...
Click to collapse

gotnoypi said:
Should have known so I could have purchased the unlocked version. Thanks for the info.
Click to expand...
Click to collapse
Not a big deal as there were times when T-Mobile for example would release monthly security patches couple of weeks earlier and possibly the Android upgrade version early too(not always though). As I understand that Samsung is obligated to release an update for carrier branded phones and then can released for their unlocked units. If you would want to flash your phone down the road, you could. It is just the process may not be as straight forward as flashing unlocked model

Ok one thing I learned today as I was setting up my s10+. The Multi-line feature is still not activated in S10+ (most likely in other s10 variant as well). I spoke with Tmobile Digits team and it was just confirm to them yesterday that S10 doesn't support multi-line yet. The only way to use DIGITS is trough the digits app. It's definitely a bummer.
I was also told that the same situation applies to the previous phones during launch (S9 or Note9) where it wasn't initially activated. It was delivered through a software upgrade afterwards. So I'm hoping this software update arrives sooner than later.
Hope this helps other member's using DIGITS.

gotnoypi said:
Ok one thing I learned today as I was setting up my s10+. The Multi-line feature is still not activated in S10+ (most likely in other s10 variant as well). I spoke with Tmobile Digits team and it was just confirm to them yesterday that S10 doesn't support multi-line yet. The only way to use DIGITS is trough the digits app. It's definitely a bummer.
I was also told that the same situation applies to the previous phones during launch (S9 or Note9) where it wasn't initially activated. It was delivered through a software upgrade afterwards. So I'm hoping this software update arrives sooner than later.
Hope this helps other member's using DIGITS.
Click to expand...
Click to collapse
Luckily you got to speak to someone who actually knows or at least should know. I have messaged them through the app and through Twitter and got the same basic kinda answer but no specifics and that's if they even knew what I was talking about. Hopefully it happens soon. Thanks for the update

mosi76 said:
Luckily you got to speak to someone who actually knows or at least should know. I have messaged them through the app and through Twitter and got the same basic kinda answer but no specifics and that's if they even knew what I was talking about. Hopefully it happens soon. Thanks for the update
Click to expand...
Click to collapse
I took multiple tries on chat and call. Luckily I got forwarded to DIGITS team and the person knows exactly the issue and is not reading off knowledge base or written instructions.
Hopefully it arrives soon as I don't want to use the DIGITS app for it.

T-Mobile DIGITS team has actually been telling customers that the native multiline feature will not be coming to the S10 or supported on other devices anymore because they destaffed that dev team. They are phasing out the feature. Absolutely horrible decision. The DIGITS app is hot trash. They have a **** load of customer pissed about it. Especially in the business segment like me. There's a scathing thread over on the T-Mobile's forums about it.

So, now T-Mobile DIGITS experts are telling people that they are waiting on an update from Samsung to make the feature possible again.
So, I don't what the **** is going on. It's ****ery.

Unless we hear something directly from Samsung, everything is now just hear say. I'm still hoping for a software update to push out the feature.

Actually, the multi-line setting was garbage. Even on my previous Note 8 and current unlocked Huawei P20 Pro, I use the DIGITS app. Luckily, with previous T-Mobile lines, got DIGITS for free. For new customers and new lines, I think it costs some monthly fees.

Thank you!
gotnoypi said:
Ok one thing I learned today as I was setting up my s10+. The Multi-line feature is still not activated in S10+ (most likely in other s10 variant as well). I spoke with Tmobile Digits team and it was just confirm to them yesterday that S10 doesn't support multi-line yet. The only way to use DIGITS is trough the digits app. It's definitely a bummer.
I was also told that the same situation applies to the previous phones during launch (S9 or Note9) where it wasn't initially activated. It was delivered through a software upgrade afterwards. So I'm hoping this software update arrives sooner than later.
Hope this helps other member's using DIGITS.
Click to expand...
Click to collapse
Hey, thank you so much for posting this. I tried to contact thru customer support, Twitter, calls, walk-ins.. Seems like T-Mobile employees aren't aware not only of this issue, but of the option at all..

don't mean to resurrect this old thread, but i got my S10 a few days ago and just got off the phone with the DIGITS support, after being transferred numerous times by people that didn't know what i was even talking about. the guy said that samsung told them (tmobile) a few months ago that they are removing multi-line settings from all new devices and that users need to start using the DIGITS app instead. he even said that with any further updates on the phones that currently have multi-line settings, the updates will actually remove those settings from the phones. pretty crappy if you ask me.

I'm still using a Samsung S7 with multi-line set to On, with T-Mobile. I didn't like their Digits app, much prefer the phone's native multi-line ability. However, as others above have said, T-Moble Digits support told me that Samsung was going to remove that ability. For now, it still works albeit buggy. I have to turn the phone off then on multiple times a day to keep the second line working properly. Does anyone know another Android phone that supports multi-line with T-Mobile, but correctly?

Pixel 5 sold by 'Visible'

I've just submitted an order to buy Pixel 5 from 'Visible' (a US carrier, Verizon based MVNO), and now i am kinda thinking... i should have asked about it here first. Visible's rep has promised (on chat) their phones are unlocked, so this shouldn't be an issue, but are they carrier-customized in any way or form? Anyone here got any experience? I am sure there is still some time window i can cancel this.
The reason i went on it is because of their "buy it, and get a free wireless charger at activation and a $200 gift card after 2 month of service" (Google it for more details), with a rather attractive plan (in US terms).

It's hard to know for sure. Some of the MVNO's have customized firmware on their phones and some don't. From what I've seen their phones are supposed to be unlocked. The only negative I've seen on them is than any streaming you do is only 480P.

Tel864 said:
It's hard to know for sure. Some of the MVNO's have customized firmware on their phones and some don't. From what I've seen their phones are supposed to be unlocked. The only negative I've seen on them is than any streaming you do is only 480P.
Click to expand...
Click to collapse
I don't care all that much about streaming, also, if i really, REALLY want to stream something in high res, i can probably VPN from the phone into my home network (or into a commercial VPN server). Anyway, my current check list when the phone arrives is currently - check for SIM lock on both physical SIM and eSIM, check if OEM unlock available and not grayed out (unrelated to SIM locking, but there are some rare reports on this), check if the "gap" isn't too bad, test the proximity sensor, check if there is any carrier bloatware on it. Did i miss any important points/popular issues?

Sounds like a good deal.

Visible is NOT technically an MVNO. It is completely owned and operated by Verizon. I've heard good things from people that use it.
I would guess the phone you receive would be the Verizon variant, but that's completely a guess.

jsbeagle said:
Visible is NOT technically an MVNO. It is completely owned and operated by Verizon. I've heard good things from people that use it.
I would guess the phone you receive would be the Verizon variant, but that's completely a guess.
Click to expand...
Click to collapse
I hope not, and the order confirmation does explicitly mentions "GA01316-US", which is an unlocked, non-Verizon model.
Is Visible an MVNO? I suppose, despite being owned by Verizon, its still a separate company, which doesn't operate its own mobile towers, so i guess it technically is an MVNO after all.
Anyway, will post here after i receive the device. Would be kinda disappointing if its a Verizon model (i may want to root at some point, not exactly a nice thing to have a bootloader you can't unlock). Would be a showstopper if its SIM-locked or even just eSIM locked, i am going to verify that by putting my old Cricket SIM in before activating theirs, and also loading a Ubigi profile onto an eSIM, and if its locked, and they can't unlock it for me, the device is going back. I've EXPLICITLY asked a rep about this after all.
BTW, judging by a Google search that produces mostly Reddit results, Visible sells mostly unlocked devices (seemingly all of them except Visible-exclusives).

It should not be a Verizon varient, it should be unlocked.

Tel864 said:
It should not be a Verizon varient, it should be unlocked.
Click to expand...
Click to collapse
I've already got it, see above. Its not a Verizon variant indeed, and it is unlocked.^H^H^H^H....
I was sure i've posted it here, i've got a device, its a unlocked variant, not Verizon, its fully unlocked (tested on physical SIM and eSIM), and got no carrier bloatware on it.

InfX said:
I've already got it, see above. Its not a Verizon variant indeed, and it is unlocked.^H^H^H^H....
I was sure i've posted it here, i've got a device, its a unlocked variant, not Verizon, its fully unlocked (tested on physical SIM and eSIM), and got no carrier bloatware on it.
Click to expand...
Click to collapse
I'm shortly switching to Verizon and I'm taking a look at Visible and Verizon prepaid after seeing your post and talking to my son who's a Verizon engineer, I haven't decided on which though.

InfX said:
I've just submitted an order to buy Pixel 5 from 'Visible' (a US carrier, Verizon based MVNO), and now i am kinda thinking... i should have asked about it here first. Visible's rep has promised (on chat) their phones are unlocked, so this shouldn't be an issue, but are they carrier-customized in any way or form? Anyone here got any experience? I am sure there is still some time window i can cancel this.
The reason i went on it is because of their "buy it, and get a free wireless charger at activation and a $200 gift card after 2 month of service" (Google it for more details), with a rather attractive plan (in US terms).
Click to expand...
Click to collapse
Actually just registered an account to answer your question. Got a pixel 5 from the "Visible" deal by porting a number in. The model number is identical to the the unlocked one sold from Google store. It bootloader unlockable, so already unlocked and put in magisk and stuff. (It is carrier unlocked as well) Enjoy the deal!

Mint says they only stream 480p too but I can simply select 720p on up on my Pixel 2 and I get a bump, no VPN required.

Visible has good offers but the service is no good. At least in my area. I cannot wait to go back to AT&T. Verizon has fast coverage but AT&T is more consistent. I tried it for the $100 promotional credit but I will be going back to my original provider.

Question Not a recognized device by ATT [SOLVED, switch to T-Mobile]

I recently got a CN version Mi 11 Ultra after getting tired of waiting for the 12 ultra, only to find I cannot activate it on the ATT network because it is "not a recognized device". I've talked to 3 backend support people who all assured me it is not a compatible phone, they've had other people ask about this, and nothing can be done. However, I've seen threads here and on the ATT forums where people are able to get it to work quite easily. I've followed the advice about disabling carrier VoLTE check, and am on MIUI 13.0.4 Global, but still no bars.
What can be done? Is there another US carrier I can go with for which the phone will work?

Have you tried settings your APN to AT&T 4G?

Whitworth said:
I recently got a CN version Mi 11 Ultra after getting tired of waiting for the 12 ultra, only to find I cannot activate it on the ATT network because it is "not a recognized device". I've talked to 3 backend support people who all assured me it is not a compatible phone, they've had other people ask about this, and nothing can be done. However, I've seen threads here and on the ATT forums where people are able to get it to work quite easily. I've followed the advice about disabling carrier VoLTE check, and am on MIUI 13.0.4 Global, but still no bars.
What can be done? Is there another US carrier I can go with for which the phone will work?
Click to expand...
Click to collapse
will work out of the box on t-mobile. at&t has been shutting off a lot of chinese phones

Mangtas_666 said:
Have you tried settings your APN to AT&T 4G?
Click to expand...
Click to collapse
This? https://www.4gapn.com/us/en/att
Still no bars.
tensux said:
will work out of the box on t-mobile. at&t has been shutting off a lot of chinese phones
Click to expand...
Click to collapse
Tmobile's imei checker said no, but I called and they said it would work. I'll go to the store tomorrow and ask.

Whitworth said:
This? https://www.4gapn.com/us/en/att
Still no bars.
Tmobile's imei checker said no, but I called and they said it would work. I'll go to the store tomorrow and ask.
Click to expand...
Click to collapse
i am on T-Mobile and got an 11 Ultra last week. i popped out the sim card from my iPhone mini and popped it into my new 11 Ultra and it worked immediately.
as soon as you sign up to their service, you should be good to go

ATT is trash. As soon as you switch to the new phone they will deactivate your account and you have to call them to unlock it. Then they give you this bull about your phone being a 3G device that they won't support anymore. I wasn't even with them a month before I dropped them and went to Google Fi. Best move I ever made. All unlocked devices work on G Fi as far as I have seen.