Database Develop

My Account app.. [SOLVED]

updated to new version, i get an error message "Phone Model Not Found" 'My Account application is designed only for T-Mobile Android supported phones. We're working on a solution for unsupported phones.'. is anyone getting this? my phone is rooted and running Cyanogen ROM. called TMobile and they could not resolve this issue.

Try removing app reboot and reinstalling? Haven't heard of this problem and mine works fine..

Same issue CM 3.9.2

i called TMO and they told me to uninstall and reinstall. same problem. I didn't have the guts to tell the Tmo rep that my phone was rooted...so they could not resolve this issue..though my friend who works for TMo says they don't care if your phone is rooted...i might just give them a call tomorrow again..

Umm, not reccomended, I talked to a customer svc rep on my 4th warranty swap and to try to bypass all t he retarded troubleshooting told him id reverted it back to rc 29 to try to fix it.... he took that to mean id rootesd it and started the process of voiding my warranty... :-((( I immeadeatly asked to speak to a supervisor and told him id only reloaded the stock rc29 rom and that in no way an official firmware should touch my warranty he aggreed and told me they'd be explicitly checking my phone for 3rd party mods..... I wasn't an happy panda....
On another incident I spoke to a much cooler rep and mentioned installing an app id found here on xda, he immeadeatly warned me 3rd party mods void my warranty and I clarified by saying it was only an application not a ROM....
Maybe I get the dickheads or my call center is just on the watch for it or what I had a t-mo store assoc. Tell me that no software ROMS firmware etc could void the warranty, only hard mods eg. Opening the phone

This problem is discussed extensively in this thread along with some potential fixes.
http://forum.xda-developers.com/showthread.php?t=542317

i got this to work.

ESKIMOn00b said:
Maybe I get the dickheads or my call center is just on the watch for it or what I had a t-mo store assoc. Tell me that no software ROMS firmware etc could void the warranty, only hard mods eg. Opening the phone
Click to expand...
Click to collapse
Throw them off their game by asking which Primus article or Streamline path indicates that a flashed ROM will void your warranty. Seriously - I know of no such policy. Of course, maybe I'm just to generous. You tell me what I want to hear and I'll send out a phone (assuming I know it not to be a stupid problem like no memory left on a blackberry, etc)...
But seriously I keep hearing on forums like this people talk about voiding your warranty with rooting, but I don't see anything in policy. I'd like to know if anyone has ever been charged the $100 OOW fee due to a rooted phone?

Unbranding vs. Unlocking vs. Rooting

I don't where to put this thread specifically but I know there is some confusion in the HD7 forums. So I'm here to explain the difference between Unbranding, Unlocking, Rooting.
Unlocking:
Unlocking your device simply allows you to use it with any other GSM carrier in the world. It is a good way for you to not incur roaming charges since you can travel out of the country(or inside for that matter) and pick up a prepaid SIM card and use it. It does not damage your phone, disable any features or functionality and does not void the warranty. Unlocking your phone can also increase its value, because the phone can be transferred to a non-CDMA based company (CDMA is, in basic terms, phones that have SIM card built-in, but don't rip apart your phone, there is no SIM card; Sprint is an example of a CDMA based company). There are some carriers, who allow you to unlock your phone, for example, T-Mobile will give out unlocking codes for some phones, if you tell them your travelling outside of the country. This is because this specific carrier does not have an international call plan.
Unbranding:
Unbranding, or debranding as it is some times referred to, is where you remove the carrier branding from your device. This will void your warranty since you are essentially removing all carrier affiliation, besides the logo physically printed on your phone, from your device. It is possible for you to "rebrand" your device with your carrier again, although there is no point to unbranding if you're going to do this. One thing unbranding will do is that it will remove the carrier splash screen that is displayed when your phone is booting. It will also revert your device back to the factory defaults, so back-up your hone if you plan to. The process of unbranding your device is not illegal, although for a small number of devices(like Blackberries) the software is!
Rooting[?]:
The reason I put a question mark in brakets is because for Windows Phone, rooting isnt the correct term. Jailbreaking was the first instance of this type of software modification, and freed iPhone users of the incredibly limiting way the iPhone was set-up. Androids were later 'jailbroken'; however, due to the fact the OS is Linux based, they called it rooting due to the way the files were set up and named{I don't know the full reason, go google it}. Anyways, rooting{which is what I'll call it in this thread} is when a device is totally released from all restraints set by the manufacturer. In the case of the iPhone and Android phones, it allowed to install 3rd party application(applications that weren't allowed to be in their respective marketplaces), change the appareance and layout of the phone, and even change the splash screen(what's seen when booting the phone; i.e. for the HD7 its the T-Mobile and Windows Phone logo ). Usually this process voids the warranty, however, in some cases like the iPhone, reseting the phone through official provided software will revert back.
I hope this helped

great info. just wanna say thanks.
: )

Someone needs to come up with a better word for "rooting." I hate the term jailbreak but it looks like we might be getting stuck with it. Maybe if we made the difference clear by calling one "SIM unlocking" and the other just "unlocking."

Call it Sideloading
that'd do for me

so using chevron will void my warranty is what your sayin?

Rooting status: Uknown

Hello xda's!
I unlocked the bootloader on my Sony Xperia z3+. It worked just fine, but after a sertain time (I think it was after I rebooted the phone first time after unlocking) it now says under "Service info->Configuration" the following:
Rooting status: Unknown
HW Config rev.: Unknown
Remote Lock State: Not Lockable
Security Configuration: Test
When I check status either using "Emma" (Sony's own flashtool) or Flashtool, they both indicate that the phones bootloader is locked. I tried running the same prosedure using the Sony Android SDK to unlock it "again", but the command return a fault indicating it has already been run succesfully once and of course can't do it again. I have tested the "Remote Lock State", and it works (unlike what the Service info. reports). I can't seem to find anyone that have similar problem. Suggestions for a solution?

How did you unlock your Z3+ bootloader in the 1st place? The official site (http://developer.sonymobile.com/unlockbootloader/unlock-yourboot-loader/) does not even list the Z3+ as one of the supported devices for unlocking.

Found partly answers to my questions.
Before I unlocked the bootloader I forgot to deactivate the "My Xperia" (Xperia Theft Protection = MXTP). It is all explained at "developer.sonymobile.com/unlockbootloader : After unlocking your device, you should not enable My Xperia (found in the settings menu under security on some devices running Android 5.0) as this might cause the device to malfunction". As mentioned, "My Xperia" was already active before I unlocked the bootloader. It was probably not the wisest thing of me not reading the instructions thoroughly anough. But at the same time can a serious company offer unlocking the bootloader and at the same time having one of their own proprietary programs causing the phone to malfunction? Then I think they should not offer that kind of service at all.
I was wrong when I said that I was able to remotely lock the phone in that satus. If u remove your google account on the phone under "accounts", you can just restart the phone after locked state shows up and the phone will work normaly. But, you will not be able to remove/deactivate the "My Experia" and the bootloader seems to be in a locked state (even if Flashtool reports it as unlocked in flashmode).

Hello Hush!
hush66 said:
How did you unlock your Z3+ bootloader in the 1st place? The official site "developer.sonymobile.com/unlockbootloader/unlock-yourboot-loader/" does not even list the Z3+ as one of the supported devices for unlocking.
Click to expand...
Click to collapse
...the Z3+ is just not yet officially suported. If u trough the " developer.sonymobile.com/unlockbootloader " site, choose for example the Z3 together with the IMEI code and u will be provided with a bootloader code.

T.ghouas said:
Before I unlocked the bootloader I forgot to deactivate the "My Xperia" (Xperia Theft Protection = MXTP). It is all explained at "developer.sonymobile.com/unlockbootloader : After unlocking your device, you should not enable My Xperia (found in the settings menu under security on some devices running Android 5.0) as this might cause the device to malfunction". As mentioned, "My Xperia" was already active before I unlocked the bootloader. It was probably not the wisest thing of me not reading the instructions thoroughly anough. But at the same time can a serious company offer unlocking the bootloader and at the same time having one of their own proprietary programs causing the phone to malfunction? Then I think they should not offer that kind of service at all.
I was wrong when I said that I was able to remotely lock the phone in that satus. If u remove your google account on the phone under "accounts", you can just restart the phone after locked state shows up and the phone will work normaly. But, you will not be able to remove/deactivate the "My Experia" and the bootloader seems to be in a locked state (even if Flashtool reports it as unlocked in flashmode).
Click to expand...
Click to collapse
Hi T.ghouas,
I am facing same exact problem as you. Did exactly what you did. Unlocked bootloader, rooted and then activated myXperia.
And I am stuck with locked bootloader and it cannot be unlocked now!!
Were you able to find a solution to unlock the bootloader again?

No change in staus.
Rookie123 said:
Hi T.ghouas,
I am facing same exact problem as you. Did exactly what you did. Unlocked bootloader, rooted and then activated myXperia.
And I am stuck with locked bootloader and it cannot be unlocked now!!
Were you able to find a solution to unlock the bootloader again?
Click to expand...
Click to collapse
Hello Rookie!
Sorry, no change in status. I guess we have 2 wait for the more experinced ones 2 come up with a solution, if there ever will be. Another downside to this is that the DRM keys are also lost. You will notice that on the cameras problem 2 autofocus, especially on close up objects. Apart from that, the phone is working just fine. "MyXperia" is not someting I will miss, apart from being that tiny safety.

you are lucky the device is still working
@T.ghouas
From what I read here (maybe a bit sensational journalism) and these guys know what they are writing about:
http://fxpblog.co/2015/07/03/dont-destroy-your-unlocked-device.html
They have bricked their devices beyon soft repair so they need to send them in.

DHGE said:
@T.ghouas
From what I read here (maybe a bit sensational journalism) and these guys know what they are writing about:
http://fxpblog.co/2015/07/03/dont-destroy-your-unlocked-device.html
They have bricked their devices beyon soft repair so they need to send them in.
Click to expand...
Click to collapse
Hello DHGE!
Thx for the info. I'm not sure how they managed to brick their devices the way they did? Cause it seemed to me they did pretty much the same mistakes I did. My phone as resaulted more in the way that the MXTP is not working, lost DRM keys and an uknown status of the bootloader. Phone is working just fine, apart from that.

DHGE said:
@T.ghouas
From what I read here (maybe a bit sensational journalism) and these guys know what they are writing about:
http://fxpblog.co/2015/07/03/dont-destroy-your-unlocked-device.html
They have bricked their devices beyon soft repair so they need to send them in.
Click to expand...
Click to collapse
It's amazing that Sony is embracing the open devices meme but does such a bone-headed thing as to allow one of their own apps to permanently lock down a device if inadvertently activated. These Xperia's have really nice hardware design but they're a real challenge on the software side of things.
The first thing I did after rooting my device was to delete the MyXperia app from the phone thanks to the public reports from those unfortunate enough to have fallen victim to Sony's apparent obsession with locking down phones. Having owned only Samsung devices for the last 4 years or so, I complained bitterly about Knox. However, they're neophytes when stacked up against Sony's shenanigans.
I wish these manufacturers would get it. I don't give a sh1t about their software. I just want a device with cool design and decent hardware. I'll put my own software on it thank you very much. And the degree to which they lock it down is inversely proportional to the phones desirability to me as a customer.
Ha, rant over. Sorry for running off on a tangent.

Hi ,
At first take my thanks .your answer is very informative.Go ahead

Rooting status: Unknown
HW Config rev.: Unknown
Remote Lock State: Not Lockable
Security Configuration: Test
Click to expand...
Click to collapse
You will notice that on the cameras problem 2 autofocus, especially on close up objects
Click to expand...
Click to collapse
The same problem does not yet have a solution?

Hello Seriousstas!
Most likely it will never be solved, according to Sonys respond to my question on this matter. You can send it in for repair, which means replacing the motherboard. That will be approx half/60% of the price of a new phone. Don't want to sound to negative, but for me there is no more Sony on the basis of:
1. Unlocking boot loader vs MXTP prob.
2. Unlocking boot loader and loss of DRM keys and the effect that has, especially on the camera.
3. Z3+ has the same rear glass probl. has the Z3, it breakes easily. This has happened to boths phones (Z3+) where I work, incl. my own. 1000 of ppl reported this on the Z3. Sony would not admit that this was a serious production error, which ended up in ppl having to pay for the repair them self. Of all the ppl I have talked to, that encounterd that problem say they will never buy Sony again.
4. There are always some annoying prod. errors with their phones, which at least I always think is either that they don't care about or that they are not checking the product thoroughly before it is released.
(5). Bloatware.
Sony phones usually come have really nice feauters, like good camera, IP67 certificated and nice design. But, as mentioned there are to many repeating draw backs. Sony has been asked a few times why their phone sale does not "take off" and that they are considering stopping the phone prod. I think a good deal of it comes from to many dissatisified customers that easly find comfort in other brands, and stay with them. Its hard to clear a bad reputation. Yes, I think they should stop selling phones.
I'm sorry for the offload here, and its questionable if some of my views belongs to this tread. I just say this so that you and others in same position should not have to high hopes solving the "main issue", cause there will be no help from Sony.

i unlocked bootloader using flashtools
Rooting status: unknown
HW Config rev: HWC_Kitakami_Com_009
Remote Lock State: Unlocked
Security Configuration:
Live
return to relock
Rooting status: Bootloader unlocked:Yes
HW Config rev: HWC_Kitakami_Com_009
Remote Lock State: Unlocked
Security Configuration:
Live
there is any sulotion for this issue pls help me guys..........................................

nothing happen never buy sony mobile ever.....

Need a way to remove mi account lock on my own device cause Xiaomi won't help

Some months ago, I purchased a Xiaomi Redmi 8 from a local store, here, in Greece.
The device was originally given to my brother who has been using it for about a month or so. He knows nothing about tech in general and I was not with him when he set up his phone, so he created a new gmail and mi account on his own.
A few days ago, he was given another device that he is more familiar with, so he decided to switch to it and give the Redmi 8 to my other brother.
Before handing it to him, he told me to create a backup of his photos and perform a hard reset on it in order to wipe everything in the device. I did so, but when rebooting the device after the hard reset, I came across a message telling me that the device is locked and that I need to log in using my old mi account in order to unlock it.
Well, you may have already understood what the problem is. He doesn't know the password to neither his mi nor his gmail account and he didn't even add his phone number as a password reset backup so there is no way for me to unlock it using that way.
Manual verification doesn't work either, cause the accounts are considered to be new, as there are no previous passwords, emails or any kind of history associated to them.
I searched about it and found out that I had to contact xiaomi global in order to sort this issue out so that's exactly what I did (I tried contacting Xiaomi Greece first but they told me that they couldn't help and that I had to send an email to Xiaomi Global).
I sent an email to Xiaomi describing my issue in detail. In the email I also included everything that proved that I am the original owner of the device, because I understand that without proof they wouldn't be able to do anything.
So I included:
- A photo of the locked device with me holding it
- A photo of the device's box with me holding it
- A photo of the IMEI numbers written on the box and on a sticker that came with the device, which I also included as text (in written form) in the email's body
- A photo of the official receipt that I received from the store upon purchase
- The email that my brother used for the mi account he created (he managed to remember the email but not the password)
After four days of communication, switching to different case managers and with me describing my problem again and again, their final answer was that they simply can't do anything about it, because of privacy concerns.
Keep in mind that I don't want to recover my brother's old mi account, I don't care about it, he doesn't care either. What I'm asking for is to have my legally purchased device unlocked, by either completely removing the mi account that is associated with it or switching it with a mi account that he actually knows the password for.
Since then, I've contacted Xiaomi Global again and again, multiple times, and I always receive the same reply, that due to privacy issues they don't accept any unlock requests. For my own legally purchased device ffs!
I read about similar cases online, that got sorted out without even providing a receipt of the purchase and my case is somehow related to privacy issues and cannot be solved, so I'm left with a totally useless device.
Is there any other way to unlock it, I'm extremely frustrated with their behavior, so much that I think I won't be buying any Xiaomi devices anymore.

I believe there is a mi-tool that will allow one too bypass the activation screen and get into your device os here is a link that can help
https://www.androidjungles.com/download-mi-account-unlock-tool/

emmeriche said:
I believe there is a mi-tool that will allow one too bypass the activation screen and get into your device os here is a link that can help
https://www.androidjungles.com/download-mi-account-unlock-tool/
Click to expand...
Click to collapse
I came across that one on YouTube but is it legit?
It seems really sketchy, has anyone actually tried it?

Marvinlock said:
I came across that one on YouTube but is it legit?
It seems really sketchy, has anyone actually tried it?
Click to expand...
Click to collapse
I haven't had to try it but people in the mi community have recommended it , other than that I'm sure how else to by pass user login
Unless you remember the user name you can try to renew change the password by logging in on pc

- The email that my brother used for the mi account he created (he managed to remember the email but not the password)
go to https://account.xiaomi.com and retrieve your password by mail and if you connected it to your sim number get it out of your phone and insert it in another one to reserve verification SMS

Hi. I have the same issue. Bypass don't work. Could it be helpful to downgrade the device to older OS? Does anyone has experienced a positive bypass?
Related to https://www.androidjungles.com/download-mi-account-unlock-tool/

If it isn't your account go to
Xiaomi Cloud
Manage your data and devices anytime, anywhere
i.mi.com
And follow the steps, for me it worked perfectly

I have the same Problem, i purchased a Xiaomi Redmi 8 Pro (ther big one with 128GB Storage) second Hand. The Seller has removed his Google Account but not his Xiaumi Account. So he also has left his Data on the Telephone because he was very busy and asked me to remove it from the Phone.
So it's my first Xioami Device with having a Xiaomi Account and i never had anything to do with such Accounts, only the Google Account that you need on most of all Phones. So i performed a Factory Reset on the Phone and the Phone is now locked by the Xiaomi Account and unuseable. I have everything from the Seller, The Original Box, the original Bill (was originallly purchased in Czechslovakia i think) and the Papers came with the Phone.
Have someone an Idea what i can do? I live in Vienna/Austria and would be very thankful for any form of help to bring the Phone back to Life.
I contacted the Xiaomi Support, i tried some Guides in Youtube Videos with won't work with my Phone or are Fake, tried some Account Unlock Tools.... I have no Idea anymore, maybe someone here can help me out please?

Is the bootloader unlocked??
If yes you can reflash miui

gabtit7 said:
Is the bootloader unlocked??
If yes you can reflash miui
Click to expand...
Click to collapse
i bought it as a used phone and fastboot means bootloader is locked. is there a way to unlock it via fastboot mode?

To check if bootloader is unlocked, while booting up but before the boot animation, there should be an unlocked lock.
If you can't find that lock then you should go visit a support center or so
If it is unlocked tell me here and I'll help

Unforgently i think it isn't unlocked because i cannot see this unlocked lock at bootimg up. Any ideas?

Tech support

Just follow the method #1 of the guide: https://forum.xda-developers.com/t/...for-merlin-redmi-note-9-redmi-10x-4g.4233977/
(Method #2 is specific for MERLIN devices. If your device is NOT merlin, you can brick it.)

gabtit7 said:
Tech support
Click to expand...
Click to collapse
Unforgently Xiaomi Support is not very helpful. i don't know why, they build good Phones for good Prices but the Customer Support there is a Mess.
VD171 said:
Just follow the method #1 of the guide: https://forum.xda-developers.com/t/...for-merlin-redmi-note-9-redmi-10x-4g.4233977/
(Method #2 is specific for MERLIN devices. If your device is NOT merlin, you can brick it.)
Click to expand...
Click to collapse
I will try method 1 with the original begonia global firmware i downloaded, i hope it will work. Thank you very much!

Mobile-User_2021 said:
I will try method 1 with the original begonia global firmware i downloaded, i hope it will work. Thank you very much!
Click to expand...
Click to collapse
It will lock bootloader again.
If you have unlocked bootloader and want to backup it, just backup the SECCFG partition.
And then, after the "firmware upgrade" just restore the SECCFG partition.

VD171 said:
It will lock bootloader again.
If you have unlocked bootloader and want to backup it, just backup the SECCFG partition.
And then, after the "firmware upgrade" just restore the SECCFG partition.
Click to expand...
Click to collapse
The Bootloader is already seems to be locked, so its no Problem if the SP Flash Tool will lock it again. But its a good Hint, Thank you anyway.
I just want to have a working Device for Daily use because i sold my other Phone and buyed this one as a used one because a friend of mine use the same Model and is very pleased with it. It has some useful functions huawei doesn't provide.
For now i have to use the reserve Phone from a friend of mine, a LG G3 D855 with 1GB of RAM and Android 5. So i will be very happy if my Xiaomi Redmi 8 Pro working like it should work.
But for now i'm warned and can everybody strongly recommend to look that the seller of an mobile phone has removed ALL of his accounts from the phone befire you buy it.

Mobile-User_2021 said:
The Bootloader is already seems to be locked, so its no Problem if the SP Flash Tool will lock it again. But its a good Hint, Thank you anyway.
I just want to have a working Device for Daily use because i sold my other Phone and buyed this one as a used one because a friend of mine use the same Model and is very pleased with it. It has some useful functions huawei doesn't provide.
For now i have to use the reserve Phone from a friend of mine, a LG G3 D855 with 1GB of RAM and Android 5. So i will be very happy if my Xiaomi Redmi 8 Pro working like it should work.
But for now i'm warned and can everybody strongly recommend to look that the seller of an mobile phone has removed ALL of his accounts from the phone befire you buy it.
Click to expand...
Click to collapse
Unhappy, neither Xiaomi or Google asks if you want to protect your device asking for password if anybody try to wipe data.
You are right, we need to confirm if everything is clear before to buy.

Mobile-User_2021 said:
I have the same Problem, i purchased a Xiaomi Redmi 8 Pro (ther big one with 128GB Storage) second Hand. The Seller has removed his Google Account but not his Xiaumi Account. So he also has left his Data on the Telephone because he was very busy and asked me to remove it from the Phone.
So it's my first Xioami Device with having a Xiaomi Account and i never had anything to do with such Accounts, only the Google Account that you need on most of all Phones. So i performed a Factory Reset on the Phone and the Phone is now locked by the Xiaomi Account and unuseable. I have everything from the Seller, The Original Box, the original Bill (was originallly purchased in Czechslovakia i think) and the Papers came with the Phone.
Have someone an Idea what i can do? I live in Vienna/Austria and would be very thankful for any form of help to bring the Phone back to Life.
I contacted the Xiaomi Support, i tried some Guides in Youtube Videos with won't work with my Phone or are Fake, tried some Account Unlock Tools.... I have no Idea anymore, maybe someone here can help me out please?
Click to expand...
Click to collapse
Hi why is everybody hard resetting their phones the old way, in Xiaomi devices the proper way is to do it thru the settings menu or simply logout the mi account of the device (but offcourse doing it this way will ask for a pasword).
In regards to your quetions you may have to options:
1. Ask the seller to remove the phone from his mi account in https://i.mi.com/
2. Jtag the phone or going for the prior mentioned software https://www.androidjungles.com/download-mi-account-unlock-tool/

Actually if you go into recovery (stock one), it has the option to contact support thru mipcsuite. Once I had the good " the system has been destroyed" screen and they fixed it for me w/o even contacting each other

OEM BootLoader Unlock Question

I am new to unlocking the Pixel devices. I previously always modified my Nexus 6 and earlier phones. I have a Pixel 2 XL. It dual purposes as a work phone, so I never did anything to it. Eventually, the USB port quit working other than charging so I could never unlock it. I now have the Pixel 4a 5g and want to unlock it incase it's too late down the road. When I go an check unlock the standard message of WARNING: Device protection features will not work, I did some googling, but came up short on a definitive answer of what this all entails.
My company uses applications for security on our email through Microsoft, so would unlocking break my ability to use work apps?
Thank you.

No, it's not a problem. The warning is just letting you know that the phone can be modified/rooted. Whether you choose to do so or not is up to you. Some apps will refuse to run on a rooted phone (but they don't care about bootloader unlocking, typically) like banking and payment apps but this can usually be worked around using magisk hide when rooted. I require root to run things like advanced charge controller and energized protection.