Database Develop

HELP !!! [Dropped it. Damaged the insides. Needs repair]

Greetings,
I recently dropped my xda and it would no longer power on, it seemed completely dead. Assuming it was a "connection" problem with the power to battery pins, I opened it up to see if I could see any obvious problem. During my poking and messing about (with tools which were not really suitable) I inadvertently damaged the small ribbon cables on the right hand side .
I took the unit to a laptop repair specialist but he was unable to fix it, he said he could not find replacement cables/plugs that would fit. Do you know of where I could obtain such cables, or can you recommend someone who would be capable of carrying out repairs?
I would really appreciate your advice, I'm lost without use of the xda. Yes, I did regular backups to the storage card, the last one being only a day or two before the accident.
I look forward to hearing from someone, hopefully with some positive news!
Many thanks,
Mikeyg

Possible micro-USB failure problem!!

Just to bring this to light for people to watch for.
As you should already know, the micro-USB port on the 'Kaiser' generic WM device is NON-standard.
That is it only has a single tapered side to ensure the HTC audio headset fits inside it. The stock wall charger I was supplied with also has this non-standard shape so fits snug and works 100%.
Problem with this is that any 'Third-party' or what we would actually call STANDARD micro-USB connectors, can move around within this port with a large degree of movement (most chargers and USB cables we all use!) thus causing damage to the delicate pins/PCB connections within, specifically to the non-tapered side.
It is my opinion (and you can shoot me down on this if you desire) that many failures of chargers and computer recognition can be attributed to this.
Please believe me when I say I do not say this is a flame of the device, but I think many can use this design fault as a way of getting a FREE repair from their supplier (which is as it should be!! as they supply a non-standard mini-USB charger and a STANDARD mini-USB cable in the box)..
All those I have advised in threads before, please link those threads to this one...Thanks..
These are threads that possibly relate to the USB physical failure. Please do NOT treat them as final...we are just trying to corealate similar data.
http://forum.xda-developers.com/showthread.php?t=362542
http://forum.xda-developers.com/showthread.php?t=362514
http://forum.xda-developers.com/showthread.php?t=345552
http://forum.xda-developers.com/showthread.php?t=355232
http://forum.xda-developers.com/showthread.php?t=353909
http://forum.xda-developers.com/showthread.php?t=359695
http://forum.xda-developers.com/showthread.php?t=361589
In this thread many have the problem by inserting the stylus in the USB receptacle BUT some also say they never made this mistake.
http://forum.xda-developers.com/showthread.php?t=354472
Damn... I only went back ten pages to 24/12/07 and found these!!!
If you have any input on any port/comms failure over and above these threads please let me know... Thanks.

The pain is, we're all going to have to go through the hassle of reflashing the device back to its original state, then lose it for a week while its repaired and then get it set up just so again when it returns!
I have an original HTC TyTN II so I'm not going to be able to do an insurance 'hotswap' this time.

Many thanks farsquidge for pulling all these threads together!

Should this be posted in a more general section? I would think this doesn't only happen to Kaiser users.. and we're not getting much of a response in this section.

I am thinking I may have that problem. I have an old shop lamp with a magnifying glass and I am still having a problem looking at the pin details on the micro usb connector. Is there a drawing out there relating to what I should be seeing?

I just tried plugging my brother's WM 2003 phone onto my computer and it detected it right away.. Can it be possible that the USB port on my phone is damaged? it works great with everything else though..

DVS_WiNdz said:
I just tried plugging my brother's WM 2003 phone onto my computer and it detected it right away.. Can it be possible that the USB port on my phone is damaged? it works great with everything else though..
Click to expand...
Click to collapse
Possibly not! The title of the thread is POSSIBLE Micro-USB failure..

HTC's Proprietary USB Diagram
Click on me to enlarge:
I the reason for my RMA was that the device would only charge on wall charger. My USB was slightly lowere on the right side. I believe that someone hit it on the head when they said that the home charger has a better fit & hence, keeps the connection were the PC cable & the Auto Chargers fail.

Since we still have warranty on our Kaisers, will HTC fix it?

Did anyone fix this problem yet?

micro-usb contacts...
this thread really hit the spot.
After killing my self trying to find the answer to why i could charge my device and not synch, i ran across this. indeed it was the metal contacts on the micro usb.
Gently, using a very thin flat tool, i was able to "reposition" on the B contact displayed in the picture above.
Once i did this, I reconnected the usb cable and viola...it worked!
Thanks everyone!

I just had to return my brand new TyTN II to the store I bought it from because of this problem. It charged in the wall but would not sync or be detected with the pc.
I already returned it for a refund. I do want to get another one but do not want to keep havening this same problem.
I almost wonder if I should have kept my orginal TyTN II and tried to fix it?
Thinking of getting a Tilt now since they are so much cheaper.

I'm on the phone with ATT right now and these A$$holes are trying to tell me that they WILL NOT cover this under warranty. I'm holding for a supervisor right now.
My device will take a charge from the USB cable or my wall charger but it will not take a charge from my car charger. I even went to the ATT store and asked them to hook it up to the car charger and they were the ones to tell me to call the warranty department.
This is ridiculous. I am going to raise Hell if they tell me that I have to pay for a new phone.

They're telling me that it is physical damage and they WILL NOT cover this under warranty.
I am beyond furious right now. I cursed this b!tch out and told her to go f0ck herself.
I don't think that was good for my cause.

$79 to fix it yourself
http://www.pocketpctechs.com/main~u...HTC+TyTN+II+Sync+Connector+Repair+Service.htm

Thank You Thank You Thank You
I have been trying to figure this out for months. I used a knife and moved the "B" pin up and it worked immediately. Did I say THANK YOU?

I went to the ATT Store where I purchased my Tilt and had the manager call the Warranty Department and tell them that there is no physical damage on the device.
They're sending me a new (refurb) one.
It's weird that I can use my USB cable and the wall charger that came with the device, but any other charger does not work.

thanks for helping me with this.
i think it's weird that any simple user, like my mum, would immediately check the connections and blow in the USB ports...whereas the advanced users forget to check the connections and straight away start reinstalling software.
Thanks again for this.

I'll be getting my replacement Tilt today. I hope I don't have any issues with it since it's a refurb.
If anyone tries to get a warranty replacement from ATT and they ask you if you can see anything wrong with it, SAY NO!!! It's almost like they try to trick you to say something is wrong with it so they can say it's physical damage.
I hope I remember to re-flash Hard SPL or I might be wondering why my rom flashing doesn't work.

see i totally screwed myself...i experienced these problems and continued to bend my usb connector all around and eventually broke that plastic piece out (first type with the holes)
http://forum.xda-developers.com/showthread.php?t=359695
and then from that being out i smashed the syncing pin over and over and that broke out...tried to solder it..got it to stay and sync for a few days then stopped syncing again then re soldered it and got isopropyl alcohol on my water damage pad so now im trying to figure out what to do...then last night i smashed the +5v and broke that pin...so i cant revert the spl so my only options are pay the 79 bucks to have ppctechs fix it or slip that plastic piece back in (its stays in even if a usb plug is inserted), get something to replace that pad (maybe construction paper...just to fool the eyes as im sure they wont give that a second look), sticking it in bootloadetr mode so it "looks broken" and try to work a att store rep into replacing it on the spot due to the boot up screen and steer away from the usb port problem as i screwed myself on that lol...any advice?

Is my USB port busted?

Tried connecting my kaiser to 2 different pc's and it won't get detected. The device will charge but activesync won't pick it up. Also its not listed in device manager! I tried disabling/renabling advanced network functionality as well has soft reset the device several times. I'm on the verge of hard reseting BUT when i put my device in bootloader mode it only says serial.. will not say USB as its supposed to
any help would be appreciated.. i'm on death v4 rom btw.
thanks in advance!

fone_fanatic said:
The device will charge but activesync won't pick it up.
Click to expand...
Click to collapse
Can you get an activesync connection via Bluetooth? When you inspect the extUSB connection can you see anything which looks wrong (such as a wire sticking out/in more than the others? What happened preceding this problem?
If you hard reset the device I don't see the relevance of the bootloader. It'll just restore the original image from where it's tucked away in the devices ROM. If it was working fine straight after you installed the ROM thats on it now and doesn't work after a hard restore then that points towards a hardware failure. If you have to go down the path of restoring to a different (original) ROM for returning purposes, there are ways of doing this with a microSD card - although I've not tried. I think the wiki would help there.

bluetooth activesync is working, i did a hard reset and nothing. Flashed to romeos via microsd and now its acting all strange.
After it completed the flash from microsd, i soft reset the device and it rebooted backinto bootloader.. i removed the microsd and soft reset several times and it kept going to bootloader. I attempted to hard reset as well and same thing, would go to bootloader. Removed the battery for a couple minutes and still same thing. Plugged it into USB with it off and it turn on by itself and go straight to bootloader. Unplugged the USB cable, took out the battery and put it back in, then plug the USB cable back in and this time the orange light came on as if charging and it finally booted up. The above has happened to me previously on my hermes but that was when the battery was extremely low, my battery level is currently at 97%!
now its booted into the freshly flashed rom and still same thing... charging but not being recognized by the PC... i've checked the usb port on the device and everything looks fine.
I'm lost at what to do now....

This might be a stupid reply but I had the same problem. My cable was busted so you could try another cable.

I am in the same situation here
Tried it with 3 different PCs with 3 different cables.
It's charging, Active sync pickes it up and trying to connect but fails to connect.
The only think I can come up with, I used new charger in the car. May be it killed the port
Is there any way to find out for sure?

i tried 2 cables with 2 different pcs... its only charging it and the computer won't detect the device at all. Nothing under usb in device manager.. even in bootloader, it only says serial not usb. I've downgraded to a shipped AT&T rom and Radio through the storage card but i still need to downgrade the SPL before i attempt to get a warranty exchange. IS that possible to do with through microsd yet?

I'm having the same issue. The usb port charges the phone fine with the USB cable, but teh computer does not detect the device. I also tried the headphones and they work fine as well. Help!
Update: I just tried a different usb cable, and now the computer recognizes the device, but as an unknown device.!!!!!

fone_fanatic said:
bluetooth activesync is working, i did a hard reset and nothing. Flashed to romeos via microsd and now its acting all strange.
After it completed the flash from microsd, i soft reset the device and it rebooted backinto bootloader.. i removed the microsd and soft reset several times and it kept going to bootloader. I attempted to hard reset as well and same thing, would go to bootloader. Removed the battery for a couple minutes and still same thing. Plugged it into USB with it off and it turn on by itself and go straight to bootloader. Unplugged the USB cable, took out the battery and put it back in, then plug the USB cable back in and this time the orange light came on as if charging and it finally booted up. The above has happened to me previously on my hermes but that was when the battery was extremely low, my battery level is currently at 97%!
now its booted into the freshly flashed rom and still same thing... charging but not being recognized by the PC... i've checked the usb port on the device and everything looks fine.
I'm lost at what to do now....
Click to expand...
Click to collapse
Have you tried these steps?
http://www.microsoft.com/windowsmobile/en-us/help/synchronize/activesync-usb.mspx

ajay6780 said:
Have you tried these steps?
http://www.microsoft.com/windowsmobile/en-us/help/synchronize/activesync-usb.mspx
Click to expand...
Click to collapse
Thanks for that suggestion but still no dice
The computer isn't detecting the device at all! Usually when a usb device is plugged in you can go to device manager and look under USB and see it there, but its not showing up. I've scanned for hardware changes several times and nothing.
I've now tried on 3 different computers (2 pc's and 1 mac) with 2 different USB-MiniUSB cables and nothing!!
i guess i'll just go to the at&t device support center tomorrow and hope they'll replace it on the spot and notice that i've changed the SPL...

can i ask for the people that are having this problem to do the following.
With your device unplugged from the PC open device manager. (Right click My Computer -> Properties -> Hardware (3rd tab) -> Device manager) Then expand the last tab (Universal Serial Bus Controller) and plug in your device.. if it doesn't show up then click actions -> scan for hardware changes..
I just want to make sure if your computer is detecting your device or not..

just an update with my situation. i went into the att device service center today and told them my problem... the guy behind the counter had no clue what he was doing. he just looked at it like a monkey for minutes then swapped it out for a new one. no questions asked even though it was hard spl'd, cid unlocked, and sim unlocked.
but now this device's vibration is really weak and i lost my invsishield protection on the front (kept the battery cover and my ppctechs scren protector)

Busted? or just won't work
Hi all,
I have been coming to these forums for a little while and only posted a couple of times. I felt this was important. I was having the same problem. Tried the cables, resets, ROM changes the works. I have had my at&t tilt htc 8925 for 36 days when I reported the problem to them. But it actually started about 10 days before. At&t tech support was very rude and accusatory when it came to them "helping" me. I, like probably all owners of a phone like this treat it like gold. It is very important to me. So when I contacted tech support and was told it was probably abuse or I had "buyers remorse" (I don't want to return the phone I just want it fixed!?)
The best they can do and they do not budge on this is for me to return the phone for an exchange. BUT, and this is a BIG AT&T but, the phone they exchange it with is refurbished. Something someone has returned. I do not want a phone that has been returned. I want mine fixed. "This is my phone, there are many like it but this one is mine" Know what I mean? When I bought the phone the guarantee was "we'll just replace it with a new phone" and I like 1000's of others did not ask if that "new phone" was refurbished. It is. Now advocates will tell you as they did me, refurbished is actually BETTER than new. Huh? Then why aren't all phones sold refurbished ones? And if they are so great, take mine back, give me one of those "crappy" new phones and give mine to someone who wants a sweet refurb. I am outraged by the whole mess.
I have searched forums and complaint sites. The bad usb port problem is NOT an isolated incident. There are a lot of people with the same "it charges but won't sync" problem. This is a known problem they refuse to address. Their stand, send in for refurb.
Personally I would like to see a recall fix class action against at&t. It can be fixed but they just don't want too. I thought I would be relatively safe buying for a huge company. They spend millions on advertising to simply leave their customers twisting in the wind after 30 days. Very bad business.
That's the rant. So I decided that if the warranty was useless anyway I'd take a shot at it myself before sending out for repair myself. There is a place in California PPC Tech http://www.pocketpctechs.com/main.asp?area=home that will fix the usb for $79 and ship it back to you in a few days. They seem to be reputable and a lot of people are opting to fix this problem themselves.
How did I fix mine? by altering the mini usb end of the sync cable. I tried other cables and connectors but I think it has something to do with the contact points. The only way mine would work was if I plugged it in, wiggled it slowly and with a little bit of pressure at times, around until the screen brightens. That means it has made a connection, then don't move. Hold very still. It took both my hands. Wait for what seems like 2 mins and it would start to sync. Based on this. my repair (before I send it to California for repair, which I may end up doing anyway) is make sure the plug on the phone is straight and not damaged. If you can get the phone to sync this way you may be able to crimp the mini end of the usb very very slightly to make the connection you are manually doing by wiggling it around. It took a lot of small tweaking but it now syncs about 29 out of 30 times. That's about as good as it gets.
So good luck to us all. If you can't get it to work yourself send it out west to PPC Tech. In this economy the phone companies like at&t better start getting their customer service back on track before they have no customers to service, It has happened to the biggest before. Wake up AT&T! The days of the business model of massive turnover and new signups is coming to an end as people tighten their belts. Treating current and future users poorly is a sure fire way to put yourself out of business.

here is my gift to you all..
http://forum.xda-developers.com/showthread.php?t=362679
read this post and check EVERY SINGLE LINK in the first post...i had this issue and i ended bending my usb plug every which way until finally i broke the plastic seperator off and in turn smashing the second pin from the left on the top off (the one in charge of activesync) over and over until it broke...i didnt really care i could still flash by sd but then i smashed the + power pin and so i was on the phone with att for many many hours explaining to them that its a known issue to users but not to the company and they finally sent me a replacement..i should have just searched my butt off before trying to deal with a problem/fox it myself (yes i dissasembled it and soldered the pin back on and it broke off multiple times causing me to dissasemble it many many times and smashing it again and i ended up getting alcohol on the water damage void pad which i replaced) learn from me...if you ever have ANY problems that are significant..dont try fixing JUST GET A REPLACEMENT...who cares if its a refurb..if the refurb sucks then send it back until they send you a new kit...after 5 returns you get a new kit soo just keep sendin back them refurbs until your happy

oh and to make it easy on yourself because if you tell att you have a usb problem its NOT covered under warranty and will take you many many hours like me to convince them otherwise (which someone eventually will understand because certain people ARE familiar with this problem at ATT it just depends who you get and how many times youve been elevated in support)..what you need to do is IF YOU CAN return your spl back to stock (if you manage to get a long enough connection with activesync) but if not dont worry too much att doesnt really check spl just that you have the shipped rom on there so load the shipped rom (found on here) on your sd and flash back and just make up some excuse that it isnt working right and youl get a replacement or if you can get the spl revrted jus throw your device in bootloader by a failed flash (pull the usb out during flash) and say its stuck in the funny colored screen lol

jaysjob, i've been dealing with ppctechs for a long time (probably since '03-'04) they're very reputable and highly recommended. They actually got the contract to be the authorized repair center for I-Mate about a year ago.
But why would you pay $79 for something where u can get a complete replacement? Yah it might be a refurb but my device that i turned in was all scratched up from drops.. the images on the start, ie, and messaging buttons by the d-pad had scratched off.. and now the device i got looks brand new (i actually think it is a new one but i never asked if it was a refurb or not)
pazookie, what your saying is true.. always take advantage of the warranty if you have it. If you dont and you want to repair it yourself, know what your doing! I'm very handy and have done many lcd replacements and other various repairs on cellphones (nokias, HTCs, sony ericsson, samsung, motorola, u name it!)
My little brother has the n82 and he bought the black case, I told him to wait for me and i'd help him do it but he got impatient and he thought it was gonna be a simple swap. He ended up breaking his LCD doing it which set him back $80!
anyways i'm happy now with a new device but i'm gonna go back tomorrow and get it replaced again because the vibrate is extremely weak!

fone_fanatic said:
jaysjob, i've been dealing with ppctechs for a long time (probably since '03-'04) they're very reputable and highly recommended. They actually got the contract to be the authorized repair center for I-Mate about a year ago.
But why would you pay $79 for something where u can get a complete replacement? Yah it might be a refurb but my device that i turned in was all scratched up from drops.. the images on the start, ie, and messaging buttons by the d-pad had scratched off.. and now the device i got looks brand new (i actually think it is a new one but i never asked if it was a refurb or not)
pazookie, what your saying is true.. always take advantage of the warranty if you have it. If you dont and you want to repair it yourself, know what your doing! I'm very handy and have done many lcd replacements and other various repairs on cellphones (Niki's, HTCs, sony ericsson, samsung, motorola, u name it!)
My little brother has the n82 and he bought the black case, I told him to wait for me and i'd help him do it but he got impatient and he thought it was gonna be a simple swap. He ended up breaking his LCD doing it which set him back $80!
anyways i'm happy now with a new device but i'm gonna go back tomorrow and get it replaced again because the vibrate is extremely weak!
Click to expand...
Click to collapse
Hi fone
Thanks for the reply.
Yes, I agree with you. If the phone has something else that is messed up like you were saying a scratched screen or buttons. It's just that I am as careful as I can be to keep the phone in nice condition just to send it back for maybe one that someone didn't take the same care of.
Mine works good now. I think it has something to do with when I crimped the cable end. It make a tighter fit. I think that may be the key to mine and others problems. For sure it is becoming more and more clear that there is a design flaw whether att wants to acknowledge it or not.
Thanks for your input about PPC too. If I do end up having to fix it that's probably the way I'll go if that is still the only thing wrong. Otherwise it's in for the warranty as you suggested. I KNOW I'm not that smart.

Im having this same issue and it is definately not a cable problem.

tayloryork said:
Im having this same issue and it is definately not a cable problem.
Click to expand...
Click to collapse
if u think its a hardware problem then take it to a service center. The guys there just follow step by step guides on how to diagnose phone issues. For me he saw a crack in the usb jack on my device and just replaced it. If you send it in to HTC i think theres a higher risk of them figuring outu the device is hard spl'd and wont honor your warranty.

tayloryork said:
Im having this same issue and it is definately not a cable problem.
Click to expand...
Click to collapse
taylor, I'm not saying it is a cable problem. I am saying it is a hardware port problem. I "fixed" mine, probably temporarily, by crimping my usb cord so that it holds more firmly in the port. I did say if you have the same problem and you use the same test I did ie: move it slightly, Gently, not like others I have heard stories of where they ram it from side to side until it snaps off, that you might be able to do what I did. I thought others with the same problem might be able to use this workaround until at&t figures out it is not an isolated incident with thousands of people having the same problem thats all. Hope this helps.
jj

I had a similar problem. Phone would charge fine, but windows didnt even recognise anything was plugged in. Interestingly the bootloader changed to USB when the cable was connected, and Serial when unplugged.
As it turns out (thanks Flying Kiwi for suggesting the obvious I had overlooked) the middle top pin was recessed too much into the plastic guide, so I stabbed it a bit with a scapel and all is well.
So it seems that the Serial/USB section of the bootloader cant even be trusted.

Broken usb, stuck in bootloader, any hope?

Recently the usb port on my Tilt broke. I can't sync, and I can only charge the battery when out of the phone in its own cradle charger. I just noticed the speaker wasn't working and tried a soft reset, bootloader. Some of the broken usb contacts were touching, fixed that, reset, bootloader. Am I going to have to hard reset? Will it do that with a fresh battery and no AC connection?

yes you can hard reset without it being connected to charge. Just make sure the battery is adequately charged because you dont want it to die in the middle of a flash.
I had a similar issue, broken usb and had to flash to a shipped rom and spl to turn it in for a warranty exchange. So everything can be found on these forums, just read up on flashing from SD card.
good luck

Thank you, that answered the one question I could not find an answer for. From everything else I've read on this forum I believe I know how to proceed. Although if I am not able to get a warranty exchange I am willing to have ppc techs fix the usb. I am a super noob to the forum so please no one jump down my throat about where this is posted. I really have no idea what I am doing. I have read in other threads many issues that could be attributed to a usb port breaking... now mine seems to be no audio along with charging and booting problems. If I get the usb fixed will my audio come back?... Will it boot without needing to be plugged into charger? I am scared... help.

Good stuff
wyllie666 said:
Although if I am not able to get a warranty exchange I am willing to have ppc techs fix the usb. I am a super noob to the forum so please no one jump down my throat about where this is posted.
Click to expand...
Click to collapse
What ROM, Radio and SPL is on the device (the wiki explains how to find out these details and will be very reassuring reading if you take your time - there's lots of good stuff there)? If it's all HTC official and still within warranty then you can just get them to sort it out and no hard reset or flashing will be required by you (although back up anything of value before sending it away because they'll be sure to flash or hard reset it). If it's the audio pins that are shorted then that'd explain the lack of sound. Sometimes the speaker can fail on the device but this is also something that can be replaced under warranty. In short there's nothing to be scared of because these are all fixable. I'd be carefull about using it or powering it on while the audio pins are crossed and when you get it back be very gentle when plugging/unplugging the phone from its cradle or using the usb port. I've had my TyTN II for 15 months including lots of USB port use and have never had a problem with the port. I keep it clean and make sure things are plugged in gently and straight on.

Most everything is stock, I've only done shell enhancements. HTC Home Customizer, Kaiser Tweak etc... Nothing more than registry changes. Thankfully my sound came back today. I charge the battery out of the phone in its own cradle... the only time I have to use the usb port is when I boot. When I put the battery in I also have to insert the charger as I turn it on, otherwise it gets stuck in bootloader and I have to remove the battery again.
Anyway... I think the phone is fine aside from the broken port. I'm ok with sending it off to ppctechs... It's $79 plus return shipping right? I've found a site that sells the port for $8 but I can't solder it myself, and don't really know anyone who can. By the way they also sell stock replacement batteries for $12. I'm only willing to do this because I've been told by AT&T that they don't care, and HTC said it wasn't covered by warranty. I think I've read on here though that people have gotten them replaced, by AT&T and HTC... So I just shouldn't take "no" for an answer?

wyllie666 said:
I think I've read on here though that people have gotten them replaced, by AT&T and HTC... So I just shouldn't take "no" for an answer?
Click to expand...
Click to collapse
You got it! Make sure to uninstall the 'customisations' or hard reset so HTC cant claim your software configuration voids your warranty. IF they say it's not covered why? What happens when you mention you're aware of many people experiencing similar problems which tends to point towards a design vulnerability or manufacturing issue?

Got my new Tilt today. Free hotswap.

[Q] usb not working on SGS Captivate, just for charging

Alright, I tried first with the stock rom: different usb cables, kies, installing uninstalling samsung drivers, double twist, on a mac and on windows 7, and nothing works, no matter what I tried, none of that could show me the notification bar asking for what to do with the usb connection. Of course I tried setting the phone on debugging mode and on mass storage, also ask everytime, etc.
Finally I decided to leave the stock rom and move to Cognition froyo, in order to discard a hardware issue. Thanks to Rom manager I could make it without needing the usb at all.
Once in Cognition v2.3b8 I crossed my fingers and looked to the sky (even considering that I'm atheist) and plug in the usb to my computer.... and nothing happens besides the phone charging.
Can I say right now that this is definitely a hardware issue?
Some people here are use to say, "if it's charging, definitely it's a drivers issue", but after moving to a new rom, and trying in three computers (two windows and one mac) it is a drivers issue that I can fix without buying a captivates motherboard?
Please help me out here and I'll buy you a beer, a blue moon one if you like ;P

Have you played with your USB settings; debugging, mounting SD card etc?

dionieins said:
Alright, I tried first with the stock rom: different usb cables, kies, installing uninstalling samsung drivers, double twist, on a mac and on windows 7, and nothing works, no matter what I tried, none of that could show me the notification bar asking for what to do with the usb connection. Of course I tried setting the phone on debugging mode and on mass storage, also ask everytime, etc.
Finally I decided to leave the stock rom and move to Cognition froyo, in order to discard a hardware issue. Thanks to Rom manager I could make it without needing the usb at all.
Once in Cognition v2.3b8 I crossed my fingers and looked to the sky (even considering that I'm atheist) and plug in the usb to my computer.... and nothing happens besides the phone charging.
Can I say right now that this is definitely a hardware issue?
Some people here are use to say, "if it's charging, definitely it's a drivers issue", but after moving to a new rom, and trying in three computers (two windows and one mac) it is a drivers issue that I can fix without buying a captivates motherboard?
Please help me out here and I'll buy you a beer, a blue moon one if you like ;P
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I'm pretty sure there's a problem with your USB cable if it's not the drivers. Try using a different cable and check.. Should work!

I am having the same issue and I took it to AT&T device warranty center and they found that the USB side on the phone had some water corrosion in it and therefore my warranty is voided. I also went down the path of installing drivers, different OS but this seems to be close. now If some can tell me how to clean this port...awesome

Is the water sensitive patch under the battery still white?

rockosifraldi said:
I am having the same issue and I took it to AT&T device warranty center and they found that the USB side on the phone had some water corrosion in it and therefore my warranty is voided. I also went down the path of installing drivers, different OS but this seems to be close. now If some can tell me how to clean this port...awesome
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First make sure its not the usb cable. Main power leads in cable usually hold up but smaller wire leads are much more fragile and the only symptom you may get is either wont be recognized and/or usb registers as data connection on the dropdown menu. Ive had a captivate with a corrosion problem but Ive also had a Samsung cable that had broken shorted out data lead but still charged fine.
You can clean port with fingernail emery board cut to shape and stripped on one side of board to proper thickness. Its a five minute mod to a 99 cent board.

rockosifraldi said:
I am having the same issue and I took it to AT&T device warranty center and they found that the USB side on the phone had some water corrosion in it and therefore my warranty is voided. I also went down the path of installing drivers, different OS but this seems to be close. now If some can tell me how to clean this port...awesome
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I've seen long threads of people who reported the same issue: no actual water damage, but a messed up USB port and their warranties being unjustly denied. Try cleaning the contacts in the phone's microUSB port with a coffee filter dabbed in rubbing alcohol, or scratching at them with a thin wire.
I'm currently having USB port issues with my brand new replacement Captivate (phone sometimes randomly thinks it's plugged in when it isn't, thinks it isn't plugged in when it is), haven't had any luck fixing them yet.

If there's no visual residue on the charging port, they cannot rightfully void your warranty. The captivate has 2 LDI's(Liquid Damage Indicators), one on the battery and one on the phone itself, behind the battery. As long as those two are white, and as long as there isn't a bunch of green crap on the charging port, they will replace it.
I work at AT&T, and we deal with this everrrrrrrrry day. 3 big rules with warranty swaps; LDI's need to be white, charging ports need to be intact and not corroded, and there needs to be no physical damage, any scratches or dings that you can feel with a fingernail are considered physical damage. We help people who terlet their phones get warranty exchanges sometimes, nothing an exacto knife and some raw effort can't fix. AT&T is a weak beast, be assertive and they will bend to your will.
In all honesty though, just make the charging port as clean as you can and call in. Ask for a supervisor, tell them it's a documented defect with a recent wave of Captivates, and you won't hang up until they exchange it for you.

well thanks for the help, now I'm gonna check the white indicators and if the phones usb needs to be clean

dionieins said:
well thanks for the help, now I'm gonna check the white indicators and if the phones usb needs to be clean
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well I cleaned the phone and still is not working, this is a hardware issue definitely

dionieins said:
well I cleaned the phone and still is not working, this is a hardware issue definitely
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I had that problem with my brand-new second Captivate out of the box. Not going to deal with warranty and bull**** water damage accusations, this is being returned to the retailer first chance I get.

I've had something weird happen as well. I've had my Captivate plugged into my PC using USB Debugging at least 10 - 15 times today. I also clicked "Mount" so I could transfer files that I have backed up.
Now suddenly it stopped working. I have jumped around using every port on my laptop (all 4). I have noticed it's acted weird before.
But now (without anything plugged in at all) the laptop keeps popping up saying USB Device Not Recognized.....even though I'm not trying to plug anything in.
Should I reinstall the Samsung 32 bit drivers? I did uninstall Kies today because I had no use for it. It was annoying to have Kies open every time I plugged in.

I have a captivate lying around which have the same problem, i/e the USB cable works fine for charging but not for PC connectivity.
Since it is a development phone, I just reverted to using adb wireless widget.
Other than that, after reading this thread, it seems to be a common issue.

I got my phone exchanged (again) and no USB or GPS problems this time. I got a grainier-looking screen though...meh can't complain really, since this is the only Captivate I've owned that doesn't have any major/hardware-related problems.

My USB not working ended up being my laptop (not phone). I had to unplug the power supply....shut down for a few minutes.....reboot and it worked. I had tried reinstalling the drivers but it did nothing.

mikegy2002 said:
First make sure its not the usb cable. Main power leads in cable usually hold up but smaller wire leads are much more fragile and the only symptom you may get is either wont be recognized and/or usb registers as data connection on the dropdown menu. Ive had a captivate with a corrosion problem but Ive also had a Samsung cable that had broken shorted out data lead but still charged fine.
You can clean port with fingernail emery board cut to shape and stripped on one side of board to proper thickness. Its a five minute mod to a 99 cent board.
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Click to collapse
I appreciate the advice use some acetone to remove the green stuff but phone is still being difficult when trying to connect to the pc ...be nice if samsung came up with something so there wouldnt be a possibility that water would get in the port

I've had this problem since i got my phone, and i've had it for months now.
Always thought it was drivers.
My last try was with the new AIO captivate tool box app and the drivers their.
For those of you that got replacements how did you go about this.
just go to the store? Or is there a number to call to do it over the phone?
It's just annoying not being able to transfer pictures and such off my phone, hell it worked with my iPhone. I know you can setup wifi file transfers, but if i'm at a friends house it would be nice just to be able to plugin the phone and transfer files too it.

I fixed this problem selling out the phone. Not joke.
BUT, thing is, that the buyer, couple days after the purchase, told me that he fixed this issue by simply restoring the phone to the stock rom through odin 1 click.
Why I didn't try that easy fix? Simply because I thought that the phone was already in the stock rom :S
Lesson learned: always double check if you're in stock rom or not. (obviously you don't need to do this if your purchased the phone brand new!)

It's really weird, a week ago my phone suddenly freezing while I was out, I took the battery off and put it back but it was stucking on AT&T logo scree. I've tried that for few times nothing changed, put it away and the next day tried for few more times and this time came up (also recovery mode and 3 buttons didn't work too).
Everything was look fine but had a problem it was when I plug the USB cable it's just showing the charge status, means couldn't connect the Phone to PC ,I tried with some other cables and PCs, also put hair dryer if possibly water went in but the problem was from the phone.. also when took the USB off the charging status was keep going. first thing I thought it would be the ROM, I had some other ROM in the memory to I flashed to another ROM, but the problem was still there.
tried many times nothing changed, I was almost wanted to grab a new one, till 2 nights ago after a week while it was charging I suddenly noticed that it can connected, I straight away got backups copied to PC and flashed to Stock, now everything looks fine after few days and it works good.
any suggestion on that? is it could be water inside or something?
My ROM was Cognition 2.3 at that time
hope it's not gonna happens again.

I had the same problem and it was a bad USB port any phones made before December '10 have had a lot of problems. Warranty gave me a replacement without question.
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