Related
Just to bring this to light for people to watch for.
As you should already know, the micro-USB port on the 'Kaiser' generic WM device is NON-standard.
That is it only has a single tapered side to ensure the HTC audio headset fits inside it. The stock wall charger I was supplied with also has this non-standard shape so fits snug and works 100%.
Problem with this is that any 'Third-party' or what we would actually call STANDARD micro-USB connectors, can move around within this port with a large degree of movement (most chargers and USB cables we all use!) thus causing damage to the delicate pins/PCB connections within, specifically to the non-tapered side.
It is my opinion (and you can shoot me down on this if you desire) that many failures of chargers and computer recognition can be attributed to this.
Please believe me when I say I do not say this is a flame of the device, but I think many can use this design fault as a way of getting a FREE repair from their supplier (which is as it should be!! as they supply a non-standard mini-USB charger and a STANDARD mini-USB cable in the box)..
All those I have advised in threads before, please link those threads to this one...Thanks..
These are threads that possibly relate to the USB physical failure. Please do NOT treat them as final...we are just trying to corealate similar data.
http://forum.xda-developers.com/showthread.php?t=362542
http://forum.xda-developers.com/showthread.php?t=362514
http://forum.xda-developers.com/showthread.php?t=345552
http://forum.xda-developers.com/showthread.php?t=355232
http://forum.xda-developers.com/showthread.php?t=353909
http://forum.xda-developers.com/showthread.php?t=359695
http://forum.xda-developers.com/showthread.php?t=361589
In this thread many have the problem by inserting the stylus in the USB receptacle BUT some also say they never made this mistake.
http://forum.xda-developers.com/showthread.php?t=354472
Damn... I only went back ten pages to 24/12/07 and found these!!!
If you have any input on any port/comms failure over and above these threads please let me know... Thanks.
The pain is, we're all going to have to go through the hassle of reflashing the device back to its original state, then lose it for a week while its repaired and then get it set up just so again when it returns!
I have an original HTC TyTN II so I'm not going to be able to do an insurance 'hotswap' this time.
Many thanks farsquidge for pulling all these threads together!
Should this be posted in a more general section? I would think this doesn't only happen to Kaiser users.. and we're not getting much of a response in this section.
I am thinking I may have that problem. I have an old shop lamp with a magnifying glass and I am still having a problem looking at the pin details on the micro usb connector. Is there a drawing out there relating to what I should be seeing?
I just tried plugging my brother's WM 2003 phone onto my computer and it detected it right away.. Can it be possible that the USB port on my phone is damaged? it works great with everything else though..
DVS_WiNdz said:
I just tried plugging my brother's WM 2003 phone onto my computer and it detected it right away.. Can it be possible that the USB port on my phone is damaged? it works great with everything else though..
Click to expand...
Click to collapse
Possibly not! The title of the thread is POSSIBLE Micro-USB failure..
HTC's Proprietary USB Diagram
Click on me to enlarge:
I the reason for my RMA was that the device would only charge on wall charger. My USB was slightly lowere on the right side. I believe that someone hit it on the head when they said that the home charger has a better fit & hence, keeps the connection were the PC cable & the Auto Chargers fail.
Since we still have warranty on our Kaisers, will HTC fix it?
Did anyone fix this problem yet?
micro-usb contacts...
this thread really hit the spot.
After killing my self trying to find the answer to why i could charge my device and not synch, i ran across this. indeed it was the metal contacts on the micro usb.
Gently, using a very thin flat tool, i was able to "reposition" on the B contact displayed in the picture above.
Once i did this, I reconnected the usb cable and viola...it worked!
Thanks everyone!
I just had to return my brand new TyTN II to the store I bought it from because of this problem. It charged in the wall but would not sync or be detected with the pc.
I already returned it for a refund. I do want to get another one but do not want to keep havening this same problem.
I almost wonder if I should have kept my orginal TyTN II and tried to fix it?
Thinking of getting a Tilt now since they are so much cheaper.
I'm on the phone with ATT right now and these A$$holes are trying to tell me that they WILL NOT cover this under warranty. I'm holding for a supervisor right now.
My device will take a charge from the USB cable or my wall charger but it will not take a charge from my car charger. I even went to the ATT store and asked them to hook it up to the car charger and they were the ones to tell me to call the warranty department.
This is ridiculous. I am going to raise Hell if they tell me that I have to pay for a new phone.
They're telling me that it is physical damage and they WILL NOT cover this under warranty.
I am beyond furious right now. I cursed this b!tch out and told her to go f0ck herself.
I don't think that was good for my cause.
$79 to fix it yourself
http://www.pocketpctechs.com/main~u...HTC+TyTN+II+Sync+Connector+Repair+Service.htm
Thank You Thank You Thank You
I have been trying to figure this out for months. I used a knife and moved the "B" pin up and it worked immediately. Did I say THANK YOU?
I went to the ATT Store where I purchased my Tilt and had the manager call the Warranty Department and tell them that there is no physical damage on the device.
They're sending me a new (refurb) one.
It's weird that I can use my USB cable and the wall charger that came with the device, but any other charger does not work.
thanks for helping me with this.
i think it's weird that any simple user, like my mum, would immediately check the connections and blow in the USB ports...whereas the advanced users forget to check the connections and straight away start reinstalling software.
Thanks again for this.
I'll be getting my replacement Tilt today. I hope I don't have any issues with it since it's a refurb.
If anyone tries to get a warranty replacement from ATT and they ask you if you can see anything wrong with it, SAY NO!!! It's almost like they try to trick you to say something is wrong with it so they can say it's physical damage.
I hope I remember to re-flash Hard SPL or I might be wondering why my rom flashing doesn't work.
see i totally screwed myself...i experienced these problems and continued to bend my usb connector all around and eventually broke that plastic piece out (first type with the holes)
http://forum.xda-developers.com/showthread.php?t=359695
and then from that being out i smashed the syncing pin over and over and that broke out...tried to solder it..got it to stay and sync for a few days then stopped syncing again then re soldered it and got isopropyl alcohol on my water damage pad so now im trying to figure out what to do...then last night i smashed the +5v and broke that pin...so i cant revert the spl so my only options are pay the 79 bucks to have ppctechs fix it or slip that plastic piece back in (its stays in even if a usb plug is inserted), get something to replace that pad (maybe construction paper...just to fool the eyes as im sure they wont give that a second look), sticking it in bootloadetr mode so it "looks broken" and try to work a att store rep into replacing it on the spot due to the boot up screen and steer away from the usb port problem as i screwed myself on that lol...any advice?
I have been trying to repair this phone, but the usual faults have not turned out to be the problem. This is the background on the repair efforts:
In my research I found 3 main causes for a dead touch screen.
1) Corruption of system software.
2) Failure of digitizer cable (hinge FPC)
3) Failure of digitizer screen (touch panel)
To check for #1, I flashed the firmware again (after a wipe). I downgraded to Android 1.5 because I wanted to root the phone and install CyanogenMod Android 2.2 Froyo.
This was a big mistake because I learned that when you don't have a working touch screen, you cannot get past the "Touch the Android to Start" screen.
So on to step 2 - replace cable (hinge FPC). I have a G1 parts phone that was lightly used in good condition before it was damaged. There was no damage to the sliding section, so I expected the hinge FPC to be in good condition.
So I installed the hinge assembly with its hinge FPC from the parts phone, but this did not work either.
So next I installed a new touch panel (digitizer screen), but that did not fix the problem either.
I had a chance to borrow a working G1 motherboard, and I was surprised to see that the phone was working with the borrowed motherboard.
So my question is whether my problem motherboard can be recovered with a software solution, or if these symptoms indicate a hardware failure.
I thought that a wipe followed by firmware flash would eliminate all soft system errors, but I am not sure if the wipe and flash really erase absolutely everything, or if there is something else I need to do to get it working again.
Thanks.
more than likly it was the point in the motherboard where the flex cable connects. try using some electronic parts cleaner.
i have ran into this a few times and simply replacing the motherboard has only helped a twice, when i cleaned it up it worked.
That sounds reasonable. I still have some Tweek. I'll give that a try. It worked with the same kinds of problems on computer sockets.
Okay. You are on the right track. When I went back to the phone, I actually got two taps out of the screen, which it hasn't done in a long, long time. (I was running keyboard only for a long time before I could take it down to fix it.) I attribute that to just disturbing the contacts with so many assembly/disassembly efforts.
After I applied Tweek to the joints, it ran well.... for about an hour. Trying again was no luck, so I don't think I'm going to mess with the contacts anymore. By the time you figure how infrequently motherboards come up for sale and the cost, I think I'd do just as well with a trade in on a flat-rate repair.
But at least now we know for the record that there is another cause of dead touch screens.
well i have about 13 motherboards, if your interested let me know
Thanks. What has been your experience with changing motherboards?
The reason I ask is because the service manual wants the phone to be tuned again after a motherboard swap. I see a lot of people changing motherboards, and I can't believe that is much of a problem when you don't see anyone complaining about the phone not working well afterwards.
A spare motherboard might be a good idea for a diagnostic tool. It would have saved me a lot of work changing the touch panel and cables if I would have had a motherboard to try first.
I thought I had a good spare in a damaged phone, but when I took it out the other day to test this phone, I found out it had physical damage too. The SIM holder and RF shielding were dented, but the killer was that the daughterboard cable connector was bent.
I suppose back when the phones were $900 you might try to fix something like that, but it's hard enough to do a connector swap on a computer motherboard. I can't imagine that even the factory has the equipment to properly swap the connector even if you can get the part.
How much do you want for a motherboard? On that famous auction site I've seen them go for around $10 to $30. I could kick myself for not buying the last one I saw at $7 because I thought I had a spare.
I replaced the digitizer on my HTC VIVID. Everything powered on, connected and was good to go.
However, I quickly realized it would not vibrate at all for any function.
Does anyone have enough experience to point me to the right direction on what to look at first?
I'm guessing the obvious. something happened putting it back together.
Thanks for any help.
baw3510maverick said:
I replaced the digitizer on my HTC VIVID. Everything powered on, connected and was good to go.
However, I quickly realized it would not vibrate at all for any function.
Does anyone have enough experience to point me to the right direction on what to look at first?
I'm guessing the obvious. something happened putting it back together.
Thanks for any help.
Click to expand...
Click to collapse
My guess would be something did not get hooked up properly. I would suggest taking it back apart to validate connections are good and no messed up connectors. I just replaced a digitizer 2 weeks ago and the vibrate worked fine.
jtsurfs said:
My guess would be something did not get hooked up properly. I would suggest taking it back apart to validate connections are good and no messed up connectors. I just replaced a digitizer 2 weeks ago and the vibrate worked fine.
Click to expand...
Click to collapse
Rodger doger. Thanks for the response.
Yeh, I figured that was the obvious, but was hoping I could locate someone who'd had a phone vibrator issue (just sounds ****ing kinky right), that would be able to tell me something specific to look at, like how it's connected, etc
Someone's had to have experienced this before.
Still hanging on wating.
Help is out there i know...
B
Just got this:
"Thanks,
The vibrator can be found directly under the battery terminals on the back of your phone.
The vibrator simply plugs into these two prongs. Usually, the vibrator is simply not plugged in all the way. Now if either of the two connection terminals on your phone are missing, or damaged, then the vibrator will not work at all at this point.
Start by breaking your phone down from the back, and check this connection. Sometimes you can get to this part with a small stick like a tweezers or small screwdriver to check if the vibrator is plugged in properly.
--
We appreciate your business, and have a great day!"
The Phone Doctors Team
Contact Us At:
[email protected]
1.855.234.9483 ext. 6000
Comments:
Replaced digitizer on HTC Vivid with your video. Phone will not vibrate for any function. Any quick ideas on what might cause a vibrator issue?
the digtizer works, but the vibrator doesn't.
something happened putting it back together
Hello Everyone,
I have been unable to find this information anywhere so I thought if anyone knows this would be a good spot for it. So a quick back story, my turbo took a dip in a hot tub for about 5 minutes. I put it in rice as quick as I could (about an hour) long story short it was completely dead unresponsive. I ended up doing a bunch of research and buying an ultrasonic cleaner, taking it apart and cleaning it soaking in 99% isopropyl. I did that several times and each time more functionality returned. At this point everything works perfectly other than wifi and bluetooth (presumably on the same chip). They are both permanently grayed out and cannot be turned on. I would like to know where physically the problem is before attempting anything further.
So can anyone point out the wifi, bluetooth and antenna for each on these pictures? I tried to post in pictures but it seems I cannot because I am a new user. I think you can copy and paste these into browser though or maybe someone else can post one in for reference. The first image is the back of the screen as well as the little cover that goes over the battery. The second is the motherboard.
granttrainingcenter.com/images/phone2.jpg
granttrainingcenter.com/images/phone1.jpg
Oh and while Im at it does anyone think there could be a software issue resulting from water damage like would I need to reflash some drivers or something?
All help is greatly appreciated!
Im going to try contacting motorola and ill update post if I have any luck
You should try flashing the software using rsd and doing a factory reset! Doubt Motorola will be of any help cuz u void the warranty when u take open ur phone and I don't think water damage comes under warranty!
Are you sure there is reason to believe this could be software related? I just finished rooting and getting everything set up, itd be a shame to start over.
Motorola was no help of course said its top secret. Is there no one out there with the electrical engineering or phone repair background to tell where the chip is from those pictures?
Nobody will know from those pictures - all of the IC's are hidden under the metal shields. Your best bet is to check out the FCC filing pictures of the phone, there should be some with the shields removed. If you can read any of the #'s start googling them.
Or find someone else who has taken high-res pictures with the shields removed, chances are they are out there.
Hi,
Since yesterday my phone tells me that it has detected moisture in the USB port.
My phone wasn't in contact with water or other fluids and the air moisture isn't also that high.
My USB cables were all dry, I've tested 5 cables.
What did I also do trying to fix it:
- cleaned the port
- waited one night
- wiped cache
- stopped and cleared data of Android-System and USB-Settings
- multiple restarts, with and without Magisk
- tried different cables and chargers
- used a hair dryer with low temperature to blow it dry
Nothing fixed this. Maybe the sensor has a malfunction?
I'm currently in my holidays and don't have a wireless charger, maybe I can buy one later today, but I'm not sure.
Does anyone know other work arounds?
Regards,
Jannomag
When did you get the message? Mine will only get the message when connecting a USB C dongle. And my DEX and HDMI output was disabled too. Had it fixed by motherboard change under warranty repair.
I've never had this issue since yesterday and it just came up after I connected it to my cars USB charger. My wife's P20 had no issues with the same charger and cable directly after I disconnected my phone.
And today, I took my phone after I woke up and got this message. The phone wasn't connected overnight.
Now I'm outside, it's cold and rainy and the message is gone since 15 minutes. I bet, it will be back soon.
Jannomag said:
I've never had this issue since yesterday and it just came up after I connected it to my cars USB charger. My wife's P20 had no issues with the same charger and cable directly after I disconnected my phone.
And today, I took my phone after I woke up and got this message. The phone wasn't connected overnight.
Now I'm outside, it's cold and rainy and the message is gone since 15 minutes. I bet, it will be back soon.
Click to expand...
Click to collapse
I suspect I damaged mine when connected to my friend's chinese USB C dongle
if your message never goes away then you should bring your phone for warranty repair. Good luck
Since yesterday I've got no message, but things can always change.
It happens to me too and I never connect it to Chinese USB always Samsung cable
I got this on my s8+. There is a file thats need to be removed then its resets. Dont know where long time ago something with battery
I wanted to update my phone via USB because of root...but now, my USB port charges only.
My PC's don't recognize the phone, tried with my desktop and laptop, Win10 and Ubuntu 19.04, original and non original cable...nothing worked.
I bet it has something to do with the moisture detection - either it got damaged by moisture (which shouldn't happen with IP65) or there's a different issue which caused a daily moisture detection...
Short Update for future visitors:
I sent my S10 to a repair workshop, they wanted me to pay 400€ for changing the motherboard because the USB was faulty.
I let them send the phone unrepaired back to me. After this I found a guy in a German Android forum who repairs phones for a living and send the phone to him.
He found the issue which causing the USB not working. There were some cold soldering joints on some ICs in the bottom area of the Mainboard best the USB. He reflowed everything and got it to work again. I payed much less than 400€ for this and wanted to share this to you.
So, Samsung built the phone like a disposable cell phone and the repair shops aren't able or willing to put some work in it against Samsung's policy. They want more money for you for replacing the whole Mainboard even if it's not really needed.
This isn't just a fraud against the customers, it's also not really sustained and environmental friendly to dispose a fully working mainboard with just one faulty part.
Jannomag said:
Short Update for future visitors:
I sent my S10 to a repair workshop, they wanted me to pay 400€ for changing the motherboard because the USB was faulty.
I let them send the phone unrepaired back to me. After this I found a guy in a German Android forum who repairs phones for a living and send the phone to him.
He found the issue which causing the USB not working. There were some cold soldering joints on some ICs in the bottom area of the Mainboard best the USB. He reflowed everything and got it to work again. I payed much less than 400€ for this and wanted to share this to you.
So, Samsung built the phone like a disposable cell phone and the repair shops aren't able or willing to put some work in it against Samsung's policy. They want more money for you for replacing the whole Mainboard even if it's not really needed.
This isn't just a fraud against the customers, it's also not really sustained and environmental friendly to dispose a fully working mainboard with just one faulty part.
Click to expand...
Click to collapse
Could you provide a way to contact that guy? Just in case someone needs a repair like that. I think sometimes the best way to repair our phones is taking them to an electronics repair shop. Samsung repair services are not ready for soldering or micro-soldering
I can't and I don't want to ask him.
But I think there are guys who can repair like this are present everywhere, it's just hard to find them.
This is why I posted the solution he shared with me here.
Jannomag said:
I can't and I don't want to ask him.
But I think there are guys who can repair like this are present everywhere, it's just hard to find them.
This is why I posted the solution he shared with me here.
Click to expand...
Click to collapse
Then I don't believe it. You've given some off the wall info and can't back it up. If he's in that business I'd think he would be glad for the reference. Yet you make no effort to really help anyone other than to tell them to do a search that even you admit is "hard to find". Is this some secret forum that requires a secret handshake to access? I'll just say BS and move on.
That's very rude, you know?
It's because he's not active here at xda but I can share the German Facebook post he made about my phone, since it's public:
https://m.facebook.com/mobilehardandsoftwaresolutions/posts/940388593002810
My intention wasn't to share the guys address. It's not magic to repair a phone and with this information every good repairshop with good instruments should be able to repair or find such an issue.