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Does anyone else have this issue? It's really driving me crazy to the point where I feel like ditching the Nexus 6. It's not even every call, but it is enough to annoy me. Pull the phone away from my head and the screen wont wake up. All I can do is long hold power to force a reset. It's really annoying. I've tried the proximity fix for 5.1 but it still happens. I can't set "power to end call" because also sometimes the phone doesn't wake the screen when there is an incoming call so I have to press power to wake the screen to see who it is.
Does anyone have any idea how to get around this other than the two solutions above? This has happened on both my devices (Original and RMA) and I just can't take it any more.
I sounds like a faulty proximity sensor. And I've observed intermittent behavior like this on previous phones (but not my N6). You can test this with a number of apps. I've used "Sensor Box for Android", but there are several more. Prox sensor is located near the top LH corner. With the app open and on prox sensor, passing your hand over it should register on the app.
You are so active on this forum that I won't even ask about a screen protector....
The proximity sensor seems to work fine under all tests that I have done. I actually use Tasker to utilise the proximity sensor to set ringer volume based on whether it is activated or not (eg in my pocket, proximity sensor CLOSE, set ringer high).
Its not every call either and multiple Nexus 6 devices have had this issue for me too. Proximity sensor works in every test
That's weird. I've had no issues at all. I assume you have the issue on the stock ROM too.....
I suppose I'll have to test though I don't really want to run stock.
What about disabling Tasker and trying it out.
Happens with or without tasker. It's pretty much always done it since 5.1
There are known issues with the prox being flaky on this device. I just need to find a way to overcome this.
Remember, we need to separate problem solving from the idea of how we want our phone to look and perform. Once you've identified the root cause, you can then decide what steps you want to take to solve it.
*Sigh* Yes I know. But it's so intermittent I won't know if it solves it for a looooong time. It would be quicker to return to stock, sell it and buy something else
I've literally never ran stock on the nexus 6.
Like Camera indicated, I'd try removing the screen protector if you have one and see if it's better.
It's not a protector issue.
Let's assume I've done all the obvious things except flash stock
Edit. I'm going to try and use power button ends call. Just to see of its an active call that causes it.
Hopefully it will happen when I can take a log cat but inise the phone very rarely.
Try this app in the Playstore.
https://play.google.com/store/apps/details?id=com.vorlan.screenoncall.free
I had a similar issue where the screen would time out while I was on a call and wouldn't wake when I moved the phone away from my face. I had to hit power button to wake phone and enter pin just to end a call. I make/recieve over 100 calls per day and it was getting old til I found this app. Works perfectly every time.
Thanks but that's not the same issue. Mine will not wake at all. I have to force a reboot to get display
You might give the app a try just to see. It keeps the screen on during a call but the proximity sensor still shuts the screen off unless you are on speaker phone. It may not work, but worth a try to keep your N6!
I've seen the same thing with my N6, display goes black (randomly, not even related to a call) and the only thing I can do is reboot. Haven't wasted any time looking for a solution, 'cause I don't think there is an easy one and there is no way to know if something you try is even going to work! I just reboot and move on.
Just posting to let you know you are not crazy and there is someone else out there with the same problem!!!
I'm not sure what you mean. I've been recommended this app before but I don't like the idea of mybscreen being on.
What do you mean it keeps the screen on but proximity still shuts it off? .
Thanks for confirming
Basically it doesn't let the screen timeout. Proximity sensor still functions like normal.
I would try it and see.
If it helps good, if not no harm. It definitely fixed my issue, even if my issue wasn't exactly what you're experiencing.
Well power button end call didn't help. I don't think it is a proximity sensor issue. Let's hope it happens when I can get a logcat. Unlikely. Maybe a job for tasker.
I had this issue too. I eventually thought it was tied to UV, but then I installed all stock and didnt change anything and it still happened. Maybe a bug in lollipop.
I'm having quite a few issues with my ROM'd Z phone using Paranoid. I've recently updated to the latest version as soon as I was alerted.
1. The lock screen freezes, or rather becomes limited in responsiveness. I use the swipe up to unlock. When I swipe up, the clock/notifications just bounces and eventually the screen goes dark, then off. Sometimes I can reset using the power menu, but often the screen is totally unresponsive so I have to do a hard reset. On occasion I have to reset multiple times consecutively because it locks up immediately after boot... until its finally usable again. https://drive.google.com/open?id=0B7OGcalUJSgHblZob2Q2eHNkLU0
2. The phone gets hot in my pocket. When I notice this, often it has unlocked, turned on GPS, turned on the LED, taken photos and opened apps, or a combination of things. Sometimes even made a phone call, either to a contact or a recent from the log.
3. Recently I noticed it randomly ghost selecting right in front of me. I was unable to unlock and had to hard reset the phone.https://drive.google.com/open?id=0B7OGcalUJSgHVmJhQ0FOUDdLQkE
4. I am not getting SMS alerts from Optus 321 telling me I have messages from when the phone was off, or out of service range. Often I won't know till I randomly check days later, or when I miss a call (while on another call or in service range) and they leave a message.
5. Sound drops in and out from the other party. They can always hear me. Randomly, on some calls. I can have 3 good conversations, then the next I have to call back multiple times before I get enough up time.
5a. When I'm making a call, I may not even hear the outgoing ringing tone.
6. On any new call, the the volume on my Bluetooth headset is usually down about half way. I click the Vol+ and it immediately jumps to full, the volume bar already being at full.
7. When it rings, it often takes a second or more (after the ring tone has started) for the screen to turn on.
On suggestion by a friend, I disabled a lot of notifications, but the lock screen still won't unlock even when the only thing showing is the clock.
I guess there is problems with the the phone hardware, the ROM or incompatibilities with it and an APP.
Is there some diagnostics, or an app that I can run that will log what is going on and I can have someone look at those logs for me?
You should ask in Paranoid Support Thread
http://forum.xda-developers.com/xperia-zl/orig-development/rom-paranoid-android-5-t2992023
Thankyou. I could not find it.
edit: That thread is closed. There is a link at the end for a 'new home', but that thread is under Xperia ZL. Is the ZL considered the same phone?
I'm really sorry.
i gave you a wrong link. Shame on me.
http://forum.xda-developers.com/xperia-z/orig-development/rom-paranoid-android-5-t2976930
This is for yuga/c6603/"Xperia Z"
I've had this problem with 2 different roms now (PureNexus, Chroma) on a few kernels (stock, ElementalX) so I'm not sure whats causing it but I need a fix. In a call, many times the screen just stops responding. Sometimes I can turn the screen on/off using power button and its fixed. Other times nothing works and I have to do a hard reboot by holding down power key since nothing else works on screen.
This is on latest version of the rom/kernels. Any ideas?
When you say its stops responding, do you mean it goes dark and nothing displays on screen? Or that its on with everything displaying but tapping it does nothing?
Only when in contact with ears?
akholicc said:
When you say its stops responding, do you mean it goes dark and nothing displays on screen? Or that its on with everything displaying but tapping it does nothing?
Click to expand...
Click to collapse
Its on, touch doesn't do anything. The phone is working since volume keys bring up the UI but you can't do anything. Also proximity sensor works, it turns on/off as I bring near ear. I don't have a screen protector.
ECrispy said:
Its on, touch doesn't do anything. The phone is working since volume keys bring up the UI but you can't do anything. Also proximity sensor works, it turns on/off as I bring near ear. I don't have a screen protector.
Click to expand...
Click to collapse
I'm having a similar issue from the last month.. I'm on DP5
when i get a call most times the screen is off.
To answer the call i've to put on the screen, unlock the phone and then go to the heads up notification and choose answer there..
waiting for nougat final hoping it'll fix this.
Tried fiddling around with notifications importance setting.. it helped a little but then there was the annoying heads up showing along with the regular incoming call screen.
Sometimes (very rarely, has happened twice) the screen just remains black and will only work normally after a reboot.
Anybody have any suggestions?
I was having similar issues, also on the Developer Preview and I ended up noticing that the phone app was blocked from showing any notifications despite the fact that I never set it that way. I would hear the call ringing but would never see the screen to answer. Just changed that setting and everything was back to normal. Perhaps something is causing the phone app to fail to show notifications for you as well.
Non rooted, T mobile branded 3 month old note 8. No water damange, no drops etc.
Using chrome one miniute, set the phone down to watch a movie on my tablet, picked up the phone to check messages and boom. Screen is off. The phone works, I can even answer calls because I know where the answer button is on the screen, haptic feedback works, all indicator lights work. The phone screen remains off.
Tried a soft reset (tried hard reset too the best I could being I cant see the screen) and the phone seems to reset based on the vibration and indicator light patters but the screen remains off. It's as if a physical connection between the screen and the brains of the phone has been severed. Literaraly the weirdest thing that has happened to me in a decade of Android phone ownership.
Googled all the black screen issues with these phones and most of them are resolved with just a soft reset... some said that the phone is in it's lowest dimmed state and go to a dark room and i'll see it faintly and then can increase brightness... no luck...
Has anyone experienced this?
I would say it's a warranty job, just tried turning my brightness to zero and you can still see the screen.
I did have a similar problem on an old note that had root and custom rom though but I had somehow set the volume rocker to control brightness and it had lowered itself to minimum in my pocket
KEVIN88GT said:
Non rooted, T mobile branded 3 month old note 8. No water damange, no drops etc.
Using chrome one miniute, set the phone down to watch a movie on my tablet, picked up the phone to check messages and boom. Screen is off. The phone works, I can even answer calls because I know where the answer button is on the screen, haptic feedback works, all indicator lights work. The phone screen remains off.
Tried a soft reset (tried hard reset too the best I could being I cant see the screen) and the phone seems to reset based on the vibration and indicator light patters but the screen remains off. It's as if a physical connection between the screen and the brains of the phone has been severed. Literaraly the weirdest thing that has happened to me in a decade of Android phone ownership.
Googled all the black screen issues with these phones and most of them are resolved with just a soft reset... some said that the phone is in it's lowest dimmed state and go to a dark room and i'll see it faintly and then can increase brightness... no luck...
Has anyone experienced this?
Click to expand...
Click to collapse
Try pressing and holding Volume down and power button for 5 to 7 seconds to force power off, then try to boot to download mode Volume Down + Bixby + Power button and see if the download mode screen shows......if not then probably a bad screen.
Sent from my God Mode 8
Tried it......nothing.....warranty job it is.... Bummed to have some refurnished phone in exchange for a Brand new 900 dollar phone just a few months back?
KEVIN88GT said:
Tried it......nothing.....warranty job it is.... Bummed to have some refurnished phone in exchange for a Brand new 900 dollar phone just a few months back?
Click to expand...
Click to collapse
Yeah that sucks, i can imagine..... i too hate the idea of refurbished units being swapped for warranty....bs, should be brand new unit!
Sent from my God Mode 8
so I had it replaced under warranty through T mobile. Refurb phone will come in today. One quesion. Should I let the Tmobile techs do the data/settings transfer from old phone to new one or just do everything myself from scratch (which will obviously take longer).
This happened to my phone twice for the past month or so. (both in Nougat and Oreo - Non rooted) Black screen but phone seems to be responding -- I can receive calls and notifications etc -- And force reboot doesn't fix it. I've also tried drainging the phone when it first happened to me but doesn't work. HOWEVER, it gets okay so randomly. Like I just left it for couple of hours and it just worked when I hit the power button.
I did tried bringing the device to Samsung but what they did is to just manually upgrade/reset the software in their end which I could have done in my part but I just let them do it. They told me to come back if it happens again which is kinda BS.
I can conveniently say this is a Hardware issue. I will wait for it to happen again on my phone and request for a replacement. Phone is 4 months old when it first happened.
I have the same issue with blank screen but phone is working.
It started couple of weeks after i dropped my phone on the ground. There is black dot on my screen and broken glass but phone was working ok and was still pretty usable. But then it started:
Display works fine but when i switch display of, lock the phone or display switched because of its timer it didn come switch on... But phone works, i can use it with blank (black) screen.
I had to do force restart so the display will turn on with samsung logo and booting screen, and keep on till another switch of.
I was trying every setting (but no hard reset) and then i found a little hack:
When you turn on the "Always On Display" (AOD) function you can let the screen switch off or do it manually, wait for 1-2 sec and always on display will come up to the screen. Then when you press home button or lock button screen will swtich on normally. YOu can type pin and use phone witch screen working. But when you try to unlock from "AOD" with your finger or your eyes it unlock but with screen black.
So i was using it like this. everytime you need to wait second untill AOD comes up, but it was working fine.
Problem nu 2 is that now it stop working, AOD is working but when i want to switch screen on from AOD it shows black screen and phone is working on blind.
So everytime after my screen goes black or to AOD i have to unlock the phone blindly and "Force restart" it and have to keep waiting until boot, and then have to never let phone to screen of.
Its not usuable.
¨
Now what do you think? Is it hardware problem or software problem? Because screen is working but randomly. The black dot of dead pixels on the screen is getting slightly bigger in time (about 1 year) but its like 1.5cm round. Maybe this cause the problem? And why hack with AOD was working for half a year and then stoped working? There wasnt any updates right before, but i tried to install some apps (non display related) so ill try to uninstall them.
Hawe you got any idea if i can repair it on my own even if i loose the waterproofability?
Or can it be replaced for free if i have a warranty? (I dont have insurance)
Thanks for your tips guys.
Reprocrastinator said:
I have the same issue with blank screen but phone is working.
It started couple of weeks after i dropped my phone on the ground. There is black dot on my screen and broken glass but phone was working ok and was still pretty usable. But then it started:
Display works fine but when i switch display of, lock the phone or display switched because of its timer it didn come switch on... But phone works, i can use it with blank (black) screen.
I had to do force restart so the display will turn on with samsung logo and booting screen, and keep on till another switch of.
I was trying every setting (but no hard reset) and then i found a little hack:
When you turn on the "Always On Display" (AOD) function you can let the screen switch off or do it manually, wait for 1-2 sec and always on display will come up to the screen. Then when you press home button or lock button screen will swtich on normally. YOu can type pin and use phone witch screen working. But when you try to unlock from "AOD" with your finger or your eyes it unlock but with screen black.
So i was using it like this. everytime you need to wait second untill AOD comes up, but it was working fine.
Problem nu 2 is that now it stop working, AOD is working but when i want to switch screen on from AOD it shows black screen and phone is working on blind.
So everytime after my screen goes black or to AOD i have to unlock the phone blindly and "Force restart" it and have to keep waiting until boot, and then have to never let phone to screen of.
Its not usuable.
¨
Now what do you think? Is it hardware problem or software problem? Because screen is working but randomly. The black dot of dead pixels on the screen is getting slightly bigger in time (about 1 year) but its like 1.5cm round. Maybe this cause the problem? And why hack with AOD was working for half a year and then stoped working? There wasnt any updates right before, but i tried to install some apps (non display related) so ill try to uninstall them.
Hawe you got any idea if i can repair it on my own even if i loose the waterproofability?
Or can it be replaced for free if i have a warranty? (I dont have insurance)
Thanks for your tips guys.
Click to expand...
Click to collapse
If you're under warranty it will likely be a free repair, unless they find other damage. Like moisture damage.
As far as fixing it yourself, it's just about as cheap to have Samsung do it than it is to buy the parts yourself. It's $229 for Samsung to do it, and you'll maintain the water resistance rating.
same has happened to me
KEVIN88GT said:
Non rooted, T mobile branded 3 month old note 8. No water damange, no drops etc.
Using chrome one miniute, set the phone down to watch a movie on my tablet, picked up the phone to check messages and boom. Screen is off. The phone works, I can even answer calls because I know where the answer button is on the screen, haptic feedback works, all indicator lights work. The phone screen remains off.
Tried a soft reset (tried hard reset too the best I could being I cant see the screen) and the phone seems to reset based on the vibration and indicator light patters but the screen remains off. It's as if a physical connection between the screen and the brains of the phone has been severed. Literaraly the weirdest thing that has happened to me in a decade of Android phone ownership.
Googled all the black screen issues with these phones and most of them are resolved with just a soft reset... some said that the phone is in it's lowest dimmed state and go to a dark room and i'll see it faintly and then can increase brightness... no luck...
Has anyone experienced this?
Click to expand...
Click to collapse
This has just happened to my note 8 too. I was about to update it and had started it. set my phone down and picked it up and phone screen is black but can hear the haptic feedback.
I can only see the lock screen and the notifications. Everytime I try to unlock my phone I only get to see a glimpse of the notescreen and then the screen turns black. Even when I try to go to camera through the lock screen the screen goes black too. When I charge my phone it heats up so I haven't really charged it as well. Has this also happened to anyone? It seems as if the phone's sensitivity still works in all places but when I unlock it the screen just goes black.
I also have problem of freezings and always rebooting. Tried soft and hard resets/factory reset. Still same problem. This phone has hardware issue. Do not buy.
I realize this thread is quite old but I have this exact same issue now. I have managed to discover some other information by playing around with various settings which are noted below. To begin with, I was able to used the AOD hack posted above for a while but it no longer works. The only way I can get my screen to come back is with a soft reset - but as soon as the screen times out or i turn it off, it goes black, with or without AOD enable. All the on screen buttons still work as well as the haptic feedback - I just can't see anything.
Now on to what I have found:
One thing I have found is if I turn off adaptive screen brightness and crank the brightness slider to the right, when it goes black I can faintly see some of the buttons - enough that I can turn the phone off or restart it from the power menu (If I switch the default setting to night that also helps to see the buttons a bit better). Also, if I enable night mode I can also see the brightness slider faintly but when I slide it left, it just makes the screen completely black and when I slide it right, it only returns it to the very faint brightness level.
So at this point I am stuck. To summarize the issue:
1. When the screen either times out or turns off, it is still "alive" but goes black. It will not return to normal brightness.
2. Turning off adaptive brightness and cranking brightness slider to right allows you to see faint buttons after screen times out but won't return to normal brightness.
3. Enabling night mode helps to see the faint buttons, in particular the brightness slider a bit better. However the screen still cannot return to normal brightness.
4. The only way to get the screen back to full brightness (albeit temporarily until the next timeout) is to turn off the phone or reset from the power menu; or soft reset holding volume down + power simultaneously.
Hopefully someone else has figured out a way to recover this. I am on Android 9 with Samsung UI 1.0
Phone is completely stock, never rooted and completely out of warranty.
I've searched far and wide and can't find a solution for this issue.
Here is what happens: for no reason that I can see (no new notifications), my screen turns on its own. My phone is just there on the table when this happens and I haven't touched it.
This happens whether the phone is plugged in or not. It happens in the middle of the night and wakes me up.
Things I came tried:
- turn on do not disturb and remove all exceptions.
- disable always on display.
- disabled all lock screen notifications.
- disabled a notifications.
Other things I've tried:
Lift to wake and all other things that could wake the screen.
Did a factory data reset and re setup my phone from scratch.
Nothing works. Can anyone please help me?
Thanks in advance.
I had the very same problem until a few days ago when this behaviour suddenly stopped. What changed? I had shutdown my Pebble watch and connected a Wear OS watch to my phone.
I don't know what the Pebble did, but it looks like it woke up my phone at random intervals.
Maybe it a bluetooth device you've connected?
I'm expeciencing sometimes this behaviour when listening to the music on bike with phone in pocked on back. I disabled all "smart" funcions like smart lock, pocket detecting, wearing detection etc and it stopped.
I think it is caused by new type of proximity sensor used in whole S10 line (so I think it is hw related). I read somewhere than it detects skin proximity even thru several layers of cloting.
It is behaving strange even during phone calls - when put phone down from my ear, it tooks several seconds until screen lights on.
it's one of the things that bothers me a lot about otherwise great phone.
facing same issue
I always loved Samsung galaxy s10. I bought it from my friend who used it for 10 months. I am facing the same issue first I thought it is because he used it for 10 months and some bug appeared but now I came to know its not just me. if anyone knows how to fix it then please post a reply. I really need to fix this
I haven't noticed that on my S10. It sounds like something is triggering it, but what. Do all of you use Bixby because I don't.