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Wifi turning off when phone idle or sleeping

I've got an annoying problem with my phone where the Wifi turns off when my phone is idle or asleep. This means my WhatsApp for Web disconnects and also my Moto Connect plays up too.
I've got the same problem at home, work and parents house so can't be an issue with all 3 networks. The keep wifi on during sleep option is set to Always before anyone mentions this to me.
Phone is running Lollipop 5.0 in the UK and is NOT rooted.
I noticed it doesn't happen when the phone is charging though.
Any ideas?

Right I've now tried changing the Sleep setting to Never but get the same problem.
Also tried connecting to the router via WPS but no luck.
Router is a Superhub 2. I've ruled out that it's the Superhub as I have a Samsung Galaxy S4 Mini that is running fine without a single drop out.
Definitely something Moto X related.

I've also tried on both the 2.4GHz and 5GHz bands with same results!

Try looking within the WiFi settings on the phone. Mine has this
. Added photo
Sent from my HTC One using XDA Free mobile app

Mine is identical to yours other than the fact that I don't have the wifi optimization option.

Right I've just cleared the cache as instructed by Motorola support.

Still have the same problem even after clearing cache.

Ok I can confirm that the issue goes away when in safe mode.
This is starting to piss me off as I don't have any way of checking if it's an app affecting my wifi disconnections!!!

I've finally found and fixed the problem myself!!
I decided to turn my bluetooth on (even though it wasn't connected to any bluetooth devices). This seems to stop the phone from causing the wifi to go to sleep!
It seems like it's a bug in the Moto X Lollipop firmware. How do I report bugs to Motorola??
It's funny how most say it's apps that cause strange behaviour but for me it's been the actual Android firmware each time I've ever had an issue!
I hope it gets fixed soon.

Wutang200 said:
I've finally found and fixed the problem myself!!
I decided to turn my bluetooth on (even though it wasn't connected to any bluetooth devices). This seems to stop the phone from causing the wifi to go to sleep!
It seems like it's a bug in the Moto X Lollipop firmware. How do I report bugs to Motorola??
It's funny how most say it's apps that cause strange behaviour but for me it's been the actual Android firmware each time I've ever had an issue!
I hope it gets fixed soon.
Click to expand...
Click to collapse
It's a known bug of 5.0, and already fixed for 5.1. Source, at the "Bug fixes section".
Great that you found a workarround.
Cheers!
Manuel.

Hey glad to know it's a well known bug. The work around still doesn't work. It still keeps disconnecting all the time! Driving me mad!! If the 5.1 update doesn't fix it for me, I'll need to try and get a refund and go for something else. Shame as I really like the Moto X but I can't live with an issue as stupid as this!

I'm not sure Motorola are aware of this issue at all. See their comment below from one of their support staff I'm speaking to now:
Santhosh: We have not received any reports regarding Wi-FI issue after the Android Lollipop update but please give me a moment I will provide the solution for this issue.

His solution for the issue was to get me to do a factory reset lol. I already did this when I first got updated to Lollipop!!
Going to try doing another one now to see if it actually makes any difference. Then will install a few apps at a time or something.

I am connected to WiFi just about all of time, and I have never experienced this.

Right I've done a factory reset and started completely afresh with none of my data or apps restored. WiFi has been solid; I've not had a single drop out!
I'm going to install just a couple of apps at a time and keep an eye out if the issue comes back until I find the culprit.

Hi
My phone was perfect (until now) with the WIFI since november 2014 even after I upgraded it to 5.0
But today, it suddenly starts with this problem by itself. so I restored it to factory defaults with no luck, I installed a new firmware, and still has the bug.
So, why it shows up until now by itself without any mod, app or update?
Sorry for my English.

Today I upgraded it to 5.1 and the issue persists

I had to back to stock 4.4.4. and now my wifi has been fixed so far, working good without interruption until now.
I hope this has fix the problem from sourse, and I'll wait a few days to upgrade it again.
EDIT: Has been a month since my downgrade to 4.4.4. and my WIFI still rocks.

Just want to say that I'm having the same issue since the update to 5.1. Wifi is set to be always on during sleep, but I regularly wake up my phone only to find it connected to 4G, and switching to wifi a few seconds after waking up.
I'm on a locked bootloader (unrooted of course). I did a full reset after the update...
I'm sorry to say that I've seen more little glitches since 5.1 than anything I noticed on 5.0.
EDIT: another issue I'm having is the stock mail client not syncing saying that there is no network connection. My exchange account (push) works fine however...

Just to say the issue has started for me too since the update to 5.1.
I've done 2 factory resets but no luck trying to fix this very annoying problem.
Motorola have asked me to send my phone in for repair so I'll try that and see what happens.

Help! P20 Pro GPS doesn't work after update

Hi I just update my P20 Pro to EMUI 9.0.0.178 and my GPS stops working, everytime I use Google Map it says "searching for GPS" and leaves me a grey dot. It's becoming a headache since I heavily rely on it for driving. Does anyone have the same problem with their phone? I tried restarting it, toggling location, reloading the app, still the same problem.
please help.

i have same problem

Mines was jumping all over the place today. Is there a way to calibrate the compass?

I try to restart the phone everytime this problem shows up, and it seems to solve the problem. But it's annoying knowing I have to restart it everytime to make it work...

My wife and I have the same problem since the update. It looks like the GPS lag to update the position. Rebooting seems to solve the problem temporarily... But I don't want to have to reboot every other day.

Same problem here. Has anyone gotten a solution or has it started working again by itself?

Has anyone tried refreshing the a-gps data? Might help, I use gps test plus.
https://play.google.com/store/apps/details?id=com.chartcross.gpstest

Same issue here. Rebooting brings things back but that's not a solution. I'm on 9.0.0.178 with the CLT-L04 in Toronto.

going to check this soon.

No problem with GPS on my Pro.
9.0.0.163
OTG Update with full wipe

I have the same issue but only with google maps. Waze and other GPS functions work fine. I usually reboot and it works for a few hours.

Huawei acknowledged a problem
It's my first time posting here, as it's the first major problem I've had with my P20 Pro over the past year. I started experiencing GPS problems after the last software update. Like others reported, they'd go away after reboot but not for long. I tried a factory reset, which doesn't seem to have helped either.
I contacted Huawei support in Canada via their website. I got a response today which first suggested I try wiping the cache partition (restart my phone, hold down the volume-up button, then you get to an EMUI maintenance screen with this option - this also didn't help any more than restarting). But it also acknowledged that there is a known issue that they are working on fixing in the next update. I quote:
" In case the issue persists, we would like to inform you that this is related to the new software update, however, Huawei is currently working to solve it. This issue will be optimized in the new version, this one is expected to be released in March. You will automatically receive this update that will solve this issue your phone is facing."
I thought you all might like to know this. I'm keeping my fingers crossed!

I just updated to the 9.0.0.236 version available through FirmwareFinder and rooted as well. GPS is working normally again!
Greatings Bastian

There's an issue with the latest pie ( android 9.0) and the P20 Pro that bugs the gps out, you have to restart your phone every times you want to use your gps. There should be a patch around March 21st 2019. In the meantime if you want, you can always factory reset, which would solve the issue, and wait before reinstalling the latest firware

Any news about that issue ? I have the model CLT-L29 C636E2R1P12 with Android 9.0.0.234 and it's not working the gps....

I have the 213 update for my L04 and it now works great! If you have the Canadian model, check for the update! It didn't work with the 178, now it does!

Im also experiencing gps problem CLT-L29(C636) 9.0.0.234

i thought that i had the same issue but finally i found out that the problem was the new phone-case i put which has metal parts and blocks the gps signal. After remove the case gps works as it should.

Mine doing same. Always searching for gps. How did u fix it?

Same here. At first I thought it's EMUI, but the GPS was still broken after flashing lineage... Any chance that the gps will work again if I roll back to EMUI 8.1?

WiFi Problems

I am running Global 10.2. I got the phone on Saturday and since then I am unable to get wifi working properly. It will work for maybe a few minutes and then cut off. I have tried two different routers.
I am unrooted. Is there anything I can do apart from returning the phone or waiting until I can unlock the bootloader? TIA

darrenjdoc said:
I am running Global 10.2. I got the phone on Saturday and since then I am unable to get wifi working properly. It will work for maybe a few minutes and then cut off. I have tried two different routers.
I am unrooted. Is there anything I can do apart from returning the phone or waiting until I can unlock the bootloader? TIA
Click to expand...
Click to collapse
I am having the same problem as you with my Mi9 very anoying works fine with the Hotspot shared from my Samsung S9+ but not all apps work via the home routers tried on 2 routers same thing MIUI update server is not reachable I also find Netflix doesn't work via home wifi from the MI9 but both Netflix and MIUI update work from the samsung phone hotspot netflix works fine from my other Android phones I own on my wifi though
Hope the fix this soon its very anoying.

Same problem for me : Wifi sharing is not working for all apps. It works for Chrome and Dropbox on my pc, but it seems some apps are not working. Those works with regular wifi. For exemple, nodeJS is not working fine.
Is the Mi9 blocking some ports ?

I got this problem too
I solve with set the hotspot band to fixed, 1 or 2.
But I have to set this every time I switch on hotspot.

Same problem

hi guys i m using the mi 9t and i have the same problem on 10.3.11, have you solved it or do u have any ideas on what is causing this stupid issue ?

happen to my mi9t today and i think it's kinda related to the co-ex problem between modem & wifi (problem not fix even rebooting the phone and restart wifi)
u can try the following step: settings-->wireless &networks --> more-->reset wi-fi,mobile &bluetooth
it works weel for me

Strange google maps problem

Hello all! I am running the latest official EEA rom (10.2.26.0). Every 3 or 4 hours, when I open google maps and try to navigate to somewhere it shows that I am offline. The phone is connected to the internet (i open a browser to check and it works). The problem is solved with a simple reboot. Has anyone noticed the same thing?

I googled and found that one possible solution would be to uninstall and then reinstall the updates to google maps, via the play store. Try and update if it helped.

Thank you crazybill, I came across the solution but thought it was just an answer like "Have you tried to turn it of and on again" . I will give it a try and report back in a few days. I am preparing myself for a factory restore if everything else fails!

You might want to switch from the EEA ROM to Global. Xiaomi has been having problems with bugs on supposedly stable MIUI builds but the MI 9 EEA ROM seems to be plagued with far more serious bugs than the Global.
When I was running EEA there was a bug that killed the sound from incoming calls on Volte and disabled WiFi Calling. This was on a "beta stable" build that Xiaomi pushed out to many phones (including mine) via OTA. That was last month but there have been recent reports on XDA from MI 9 owners running EEA who are currently experiencing the same issue.
Reportedly the latest EEA OTA is also bricking some phones--but that's why I always unlock the bootloader on Xiaomi phones. The same thing was happening to some owners of Mix 2, Mix 2S and MI 8 phones--a routine OTA bricked their phones. With your bootloader unlocked it's usually easy to recover but with a locked bootloader it's virtually impossible unless you are willing to open the phone and attempt an EDL Test Point reset.
You might also want to take a look at your phone's location settings. When I got my MI 9 running EEA out of the box the location settings were set to a power saving option instead of high accuracy which I didn't realize so Google Maps would lose my location periodically.
Google Maps also didn't have all the permissions it should have had and didn't ask for them which I think might have something to do with the privacy laws in the EU that the EEA ROM was created to comply with.

After reading this, instead of just doing a factory reset I switched to global stable (I had already asked for unlock permission but never got around to do it). Google maps work without any issues, thank you very much

cranton said:
After reading this, instead of just doing a factory reset I switched to global stable (I had already asked for unlock permission but never got around to do it). Google maps work without any issues, thank you very much
Click to expand...
Click to collapse
Yw

Question Anyone have any issues with the RING app on EU rom?

Hello All,
So since switching to the EU rom, I noticed that I am having issues with the RING app.
Not sure how many of you guys have RING cameras and use the RING app, but hoping that someone does.
Just curious to know, if you are using it, does your doorbell cam (or any other cams) work on the phone?
It works on my S10+ without an issue, while a few minutes later it does NOT work on the Mi 11 Ultra.
The timer is ticking and I can END the live call/view, but the camera picture is not working.
When I click on Live > Tap to Go Live > I get the following error where the video feed is supposed to be: Failed to connect. We're having trouble connecting to your Front Doorbell
Though if I go to the other phone I have, it works just fine.
So clearly its a phone issue and not the application or camera issue.
I am currently on Miui 12.5.17 EU rom, rooted, with LSposed installed. I've tried hiding magisk from Ring, but that did not solve the issue.
Any ideas?

I'm experiencing the same issue on the same ROM, no root, same version your on.

elite-fusion said:
Hello All,
So since switching to the EU rom, I noticed that I am having issues with the RING app.
Not sure how many of you guys have RING cameras and use the RING app, but hoping that someone does.
Just curious to know, if you are using it, does your doorbell cam (or any other cams) work on the phone?
It works on my S10+ without an issue, while a few minutes later it does NOT work on the Mi 11 Ultra.
The timer is ticking and I can END the live call/view, but the camera picture is not working.
When I click on Live > Tap to Go Live > I get the following error where the video feed is supposed to be: Failed to connect. We're having trouble connecting to your Front Doorbell
Though if I go to the other phone I have, it works just fine.
So clearly its a phone issue and not the application or camera issue.
I am currently on Miui 12.5.17 EU rom, rooted, with LSposed installed. I've tried hiding magisk from Ring, but that did not solve the issue.
Any ideas?
Click to expand...
Click to collapse
Do you have your work email, or any work related setup on your phone? Do you have a VPN app on your phone? These can cause this issue.

Hey, so I dont know what I did but the ring app started to work without issues later that day. or maybe the following day. This week has been a big blur at this point.
To further answer your question, yes, I do have a work profile set up through MS and all the MS apps, including InTune which I was able to install fine regardless of having the phone rooted, by using MagiskHide
I also have 2 sim cards in my phone, one personal TMO and one work from ATT
I dont know what combination of steps or actions I took to get it to work, but i was surprised myself that it started to work....
One thing I do remember doing is downloading an OLDER version of the app, which also did NOT work, but I figured I would just leave it installed for now since i didnt have time to go through any app updates. Then when I received a notification that someone was at the door, so I decided to just see if the video will work LIVE as someone was there, as opposed to a recorded motion (which did work on the phone without issue), and viola, it worked live... then eventually I did get around to updating to the latest version just to check and see if it will still work, and it did....
With regards to what the version of the Ring app was that I installed, I do not remember and I just checked the APKs I have on my phone and i do not see one. I think i might have used Aptoide app to download and install the older version. But I want to say it was from March of this year, so quite old, but I may be mistaken.

Nevermind, just found what the version was... Ring - Always Home v3.35.1
Ring - Always Home 3.35.1 (arm64-v8a + arm-v7a) (nodpi) (Android 5.0+) APK Download by Ring.com - APKMirror
Ring - Always Home 3.35.1 (arm64-v8a + arm-v7a) (nodpi) (Android 5.0+) APK Download by Ring.com - APKMirror Free and safe Android APK downloads
www.apkmirror.com

It's Intune and the work profile that installs phone security. The network masking that occurs causes the problems. Try removing it and testing it again.
I know that's the only changes I made on my phone before it stopped working.

I am 99.9 % sure that I tried the RING app BEFORE installing the work profile and thats when the issue was occurring...
not 100% thought, but 99.9%
But regardless..... as mentioned before.... It is currently working fine for me on the latest version of the Ring app... Not sure what I did to get it there, as I was not doing anything specific to fix the Ring app, but clearly something was done and everything now works as expected.

elite-fusion said:
I am 99.9 % sure that I tried the RING app BEFORE installing the work profile and thats when the issue was occurring...
not 100% thought, but 99.9%
But regardless..... as mentioned before.... It is currently working fine for me on the latest version of the Ring app... Not sure what I did to get it there, as I was not doing anything specific to fix the Ring app, but clearly something was done and everything now works as expected.
Click to expand...
Click to collapse
Congratulations, I meanwhile still have the same issue. Let me know if you ever find out how you fixed it.
Thank you.

See above...try to download the older version and run it for a day, hopefully that will get it to working? thats what i did, whether that was exactly what fixed the issue, i dont know, but worth a shot.

elite-fusion said:
See above...try to download the older version and run it for a day, hopefully that will get it to working? thats what i did, whether that was exactly what fixed the issue, i dont know, but worth a shot.
Click to expand...
Click to collapse
Old version of the app works. Maybe I'll wait until a new update is pushed. Last updated in September.

Actually, I lied before.... it DID NOT work on latest version. I just checked and it was NOT working....
I uninstalled and installed the older version and its back to working.
So i'll be using the older version.... As they say, if it ain't broke, dont fix it. so the old version will perfectly suffice

Any luck? Still struggling with this.

I've noticed that 12.5.17 has a lot of bugs. Waiting for another update desperately.