Related
Anyone else in the same boat? Have you gotten the email from the escalation team yet? If so, how long did it take for them to contact you?
I am still waiting for the email the rep on the phone told me about last night. I explained that my speaker is too low compared to my GFs N7 and he mentioned a lot of people were complaining about this with the 16GB versions (go figure). He said that they'll ship me a new one and will send packaging labels to return this one. He said I should expect an email from Google some time this week and after that they'll send me the replacement with 1-day shipping. Is this accurate?
At least I can play around with the N7 for the time being. However, it's quite annoying knowing ill have to redo all my setup again. Só many apps, layout changes, settings changes, etc.
Oh well...
PS - Today at work I compared the screens between my 16GB and my coworkers 8GB and his was noticeably brighter when maxed out. Weird and sad that there is another thing I need to worry about now. I guess I expected these QC issues from Asus as an original Transformer owner.
Sent from my Nexus 7 using Tapatalk 2
Nice! Wish they would fulfill my order before sending you a second one though... no offense.
I don't really mind the wait for my replacement. I just want some confirmation that they'll indeed be doing it. Don't want to run out of my grace period without getting to test out the second unit.
I'm sure you'll be getting yours soon.
6pm tonight will be 48 hrs since I contacted them, I don't have high hopes of getting a proper 2nd email.
I called them on Tues about the lifted screen and I got an email from them earlier today about getting a replacement. It seems that I will have to order a new unit (my card will be AUTH but not charged) and then the replacement in. They need to get the device within 21 days so that my card doesn't get charged. I've already placed the order through a special URL and now just waiting to see when they will ship.
akarol said:
I don't really mind the wait for my replacement. I just want some confirmation that they'll indeed be doing it. Don't want to run out of my grace period without getting to test out the second unit.
I'm sure you'll be getting yours soon.
Click to expand...
Click to collapse
Oh, I completely understand. Mostly just poking fun anyway
I ordered early but changed it from 8 to 16gb on the 12th, so I have another week to go. They wouldnt honor my original order date despite giving them more money.
I'm too busy looking for a job anyway. Seems veterans aren't as quickly hired as I had previously thought.
I waited 48 still no reply. I tried to call they tel have to wait for escalation team.
---------- Post added at 06:39 PM ---------- Previous post was at 06:38 PM ----------
Has any else on here been contacted by asus. I guy emailed me said seen a post on here on my tab and wanted some pics. Happen to any1 else.
akarol said:
Anyone else in the same boat? Have you gotten the email from the escalation team yet? If so, how long did it take for them to contact you?
I am still waiting for the email the rep on the phone told me about last night. I explained that my speaker is too low compared to my GFs N7 and he mentioned a lot of people were complaining about this with the 16GB versions (go figure). He said that they'll ship me a new one and will send packaging labels to return this one. He said I should expect an email from Google some time this week and after that they'll send me the replacement with 1-day shipping. Is this accurate?
At least I can play around with the N7 for the time being. However, it's quite annoying knowing ill have to redo all my setup again. Só many apps, layout changes, settings changes, etc.
Oh well...
PS - Today at work I compared the screens between my 16GB and my coworkers 8GB and his was noticeably brighter when maxed out. Weird and sad that there is another thing I need to worry about now. I guess I expected these QC issues from Asus as an original Transformer owner.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
I contacted them on Tuesday sadly only a few hours after getting my N7. My speaker is defective as well, and like you said when I brought it up they mentioned its been coming up lately. Same deal, told me they would ship out a new one for me within 24hrs however they didn't mention anything about 1 day shipping. That would be great.
Just under 24hrs later last night I received two emails back including the return shipping label info and another with a link to a custom play store checkout with my 16gb replacement. I put in my order via the link they gave me but I was greeted with an error on the next page, however I promptly received an email confirming my order so I guess it went through anyways.
All that's left now is waiting to see when it ships..
I hope it's soon.
Sent from my Nexus 7 using xda premium
I was wondering if my 16GB version suffered from low volume levels. I'm still on the fence about it. That would be the only possible defect my device has.
Koshuu said:
I contacted them on Tuesday sadly only a few hours after getting my N7. My speaker is defective as well, and like you said when I brought it up they mentioned its been coming up lately. Same deal, told me they would ship out a new one for me within 24hrs however they didn't mention anything about 1 day shipping. That would be great.
Just under 24hrs later last night I received two emails back including the return shipping label info and another with a link to a custom play store checkout with my 16gb replacement. I put in my order via the link they gave me but I was greeted with an error on the next page, however I promptly received an email confirming my order so I guess it went through anyways.
All that's left now is waiting to see when it ships..
I hope it's soon.
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
So you already got an email from them regarding the exchange? I still haven't gotten any response since I talked to the rep on Tues night.
Sent from my amazing Nexus 7.
called yesterday received email from rep yesterday saying it will be escalated to a specialist still waiting hope this ain't BS
Sent from my SGH-T999 using xda app-developers app
I haven't gotten a response either and i contacted them yesterday morning.
Sent from my Galaxy Nexus using Tapatalk 2
I called Tuesday night (and I emailed them Tuesday afternoon). My Nexus 7 arrived with a cracked screen.
I just received the email from google. They sent me a RMA and a prepaid shipping label. There's also a link to have them send me a replacement unit.
The link takes me to my google wallet account, with a new 16 GB in the cart. They don't charge shipping or tax, but put a hold for $249 on your credit card. I have 21 days to return the defective Nexus 7.
I'm a little worried that I am basically buying a new Nexus 7, and not getting priority over someone who ordered today. If I have to wait 3-4 weeks, I will feel like google mislead me about this Nexus 7 replacement process.
rocchioo said:
I called Tuesday night (and I emailed them Tuesday afternoon). My Nexus 7 arrived with a cracked screen.
I just received the email from google. They sent me a RMA and a prepaid shipping label. There's also a link to have them send me a replacement unit.
The link takes me to my google wallet account, with a new 16 GB in the cart. They don't charge shipping or tax, but put a hold for $249 on your credit card. I have 21 days to return the defective Nexus 7.
I'm a little worried that I am basically buying a new Nexus 7, and not getting priority over someone who ordered today. If I have to wait 3-4 weeks, I will feel like google mislead me about this Nexus 7 replacement process.
Click to expand...
Click to collapse
Same thing through office Depot. They do next day shipping though but they do that ludicrous credit card hold. Probably the dumbest thing I've ever heard of and makes me not want to order online anymore. Walking into a store you don't pay shipping nor get a hold on your card. Very very inconvenient.
Sent from my Galaxy Nexus using Tapatalk 2
Shaquiel Harris said:
Same thing through office Depot. They do next day shipping though but they do that ludicrous credit card hold. Probably the dumbest thing I've ever heard of and makes me not want to order online anymore. Walking into a store you don't pay shipping nor get a hold on your card. Very very inconvenient.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
My issue is that there are many other online vendors that handle things fine... mainly Amazon.com. How google is handling this issue is terrible. "oh man, phones are getting flooded, TAKE DOWN THE SUPPORT NUMBER FROM OUR WEBSITE"
I have said this in other threads.... This is the last time I ever buy a device straight from google. Hardware issues can't be their fault 100%, stuff happens... It's how they are handling the problems that is frustrating.
rocchioo said:
I called Tuesday night (and I emailed them Tuesday afternoon). My Nexus 7 arrived with a cracked screen.
I just received the email from google. They sent me a RMA and a prepaid shipping label. There's also a link to have them send me a replacement unit.
The link takes me to my google wallet account, with a new 16 GB in the cart. They don't charge shipping or tax, but put a hold for $249 on your credit card. I have 21 days to return the defective Nexus 7.
I'm a little worried that I am basically buying a new Nexus 7, and not getting priority over someone who ordered today. If I have to wait 3-4 weeks, I will feel like google mislead me about this Nexus 7 replacement process.
Click to expand...
Click to collapse
Same thing with Office depot. You basically buy another one then you send the old one back then they refund. Dumbest thing ever.
Sent from my Galaxy Nexus using Tapatalk 2
Called this morning, got the initial email shortly after, and now await further instruction.
Sent from my Nexus 7 using Tapatalk 2
rocchioo said:
I just received the email from google. They sent me a RMA and a prepaid shipping label. There's also a link to have them send me a replacement unit.
The link takes me to my google wallet account, with a new 16 GB in the cart. They don't charge shipping or tax, but put a hold for $249 on your credit card. I have 21 days to return the defective Nexus 7.
I'm a little worried that I am basically buying a new Nexus 7, and not getting priority over someone who ordered today. If I have to wait 3-4 weeks, I will feel like google mislead me about this Nexus 7 replacement process.
Click to expand...
Click to collapse
This is what they told me that would happen. I'm still waiting for the RMA email but at least they are sending them out.
Bad news if you're technically buying a new one at zero price. Here in the UK, they've said that pre orders from June 30th are shipping next week, so I'm looking at a week Monday shipment at the earliest. Over a month since the initial order!
On a related note, just how low is this "low speaker volume" problem? I'd say mine isn't the loudest tablet ever, and now I'm wondering if it's possible to get one with louder volume. I have a tiny bit of screen separation and was going to keep mine (everything else is fine, and my screen's just the tiniest bit higher on the left than the right). However, if the volume is lower than it should be...
Also, anybody notice headphone volume also isn't very loud? Just loud enough to be acceptable, but not loud enough to be too loud. I'm used to devices starting to get too loud at about 75%.
akarol said:
So you already got an email from them regarding the exchange? I still haven't gotten any response since I talked to the rep on Tues night.
Sent from my amazing Nexus 7.
Click to expand...
Click to collapse
I did receive all the emails in regards to the exchange, I'm just waiting on any sort of shipping notice. The only thing that bothers me is I checked my card and I have 3 pending charges from the play store in the amount of the tablet. Not just one, I know I won't be charged if I return the defective unit in 21 days but why 3 charges?
Sent from my Galaxy Nexus using xda premium
This is a post for limbo level 3 individuals only.
Looks like we are the Forgotten ones and betrayed ones as well.
Please post any shipping information you might received from Google, those that have not received anything, hang in there I'm with you!
Here's my latest update:
we are the poor suckers left as last on the list, I'll wait itll next monday, after that I'm saying fck google and getting something else
My order still says Nov 13 and shipping estimate 15th. Would it kill them to update it?
Everytime I call in they say it's still "processing". I am under the impression that lots of people get stuck in processing and forgotten about. Thinking about calling CSR and asking them to refer me to a specialist so I can get my shipping estimate updated at least for christ' sake.
Limbo level 3, BO email, but my date has changed from 13 to 17 to 19 so maybe there is still hope something might happen soon .
Sent from my Nexus S 4G using xda premium
noizy1234 said:
Limbo level 3, BO email, but my date has changed from 13 to 17 to 19 so maybe there is still hope something might happen soon .
Sent from my Nexus S 4G using xda premium
Click to expand...
Click to collapse
Same here mine has been changed to the 19th but we still don't know what that means and I have a bad feeling that we will be waiting for at least a week and a half while others schedule enjoy the new shiny toy over the holiday.
Ordered exactly at 12pm EST, and I got back ordered. Its insane. I don't know how people were still allowed to order afterwards if they already didn't have enough phones in stock.
Sent from my Nexus 7 using Tapatalk 2
Unfortunately only time can tell ..we'll see what happens tonight
Sent from my Nexus S 4G using xda premium
noizy1234 said:
Limbo level 3, BO email, but my date has changed from 13 to 17 to 19 so maybe there is still hope something might happen soon .
Sent from my Nexus S 4G using xda premium
Click to expand...
Click to collapse
Jess813 said:
Same here mine has been changed to the 19th but we still don't know what that means and I have a bad feeling that we will be waiting for at least a week and a half while others schedule enjoy the new shiny toy over the holiday.
Click to expand...
Click to collapse
Sadly, same here as well.
noizy1234 said:
Limbo level 3, BO email, but my date has changed from 13 to 17 to 19 so maybe there is still hope something might happen soon .
Sent from my Nexus S 4G using xda premium
Click to expand...
Click to collapse
Jess813 said:
Same here mine has been changed to the 19th but we still don't know what that means and I have a bad feeling that we will be waiting for at least a week and a half while others schedule enjoy the new shiny toy over the holiday.
Click to expand...
Click to collapse
Yeah I am in the same boat as both of you. While I did lie to a service rep yesterday and told them I did not get the BO email and they said they sent my case to a specialist, so we will see if anything comes out of that.
Checking in
Sent from my Amaze using xda app-developers app
Jess813 said:
Same here mine has been changed to the 19th but we still don't know what that means and I have a bad feeling that we will be waiting for at least a week and a half while others schedule enjoy the new shiny toy over the holiday.
Click to expand...
Click to collapse
Isn't the fact that they updated it to the 19th a good thing?
The last time mine was updated was the 13th, which makes it seem like they're not even bothering with it anymore :crying:
in
EDIT:
just found out that the temporary authorization on my account is gone as of this morning.
im now suicidal.
It's getting so frustrating that at times I want to just cancel but I know that I might regret that since I already have a purchase order from Google. I just wish this ordeal was over like today, either way if anyone gets any shipping info please post it on here as soon as possible I will do the same!
Kushblow said:
Isn't the fact that they updated it to the 19th a good thing?
The last time mine was updated was the 13th, which makes it seem like they're not even bothering with it anymore :crying:
Click to expand...
Click to collapse
You would think so but we have no evidence that this is a positive thing either way I guess it can't be a negative thing right? Lol
Limbo Level 3 here as well
Order pending in Google Wallet with 13 November being the last update.
Delivery estimate still 15 November in Play Store.
Last comms from Google was BO email.
I am in the UK.
:banghead:
Not to sound so negative but I'm hoping that we don't get our phones the actual third week and then a week later it's available to all the public which I want everyone to get it but it's not fair that we ordered on the same day that it went on sale and yet we're going to get it so late
If we dont get our phone by today which is the 5th processing day we have more leverage on demanding for a free shipping or bumper.
That's all I'm saying. I want the phones today or tomorrow because I have been more than patient about the situation.
I am too heavy to be doing the Limbo Level 3. Come on Google....just give me a status! No emails since the day of ordering? Why punish early adopters?
DLFB said:
If we dont get our phone by today which is the 5th processing day we have more leverage on demanding for a free shipping or bumper.
That's all I'm saying. I want the phones today or tomorrow because I have been more than patient about the situation.
Click to expand...
Click to collapse
Not to bring your hopes down but what makes you think that we might even get it before the holiday do you have any sources or are you just hoping?
Hi all,
I am probably one of the first ones (if not THE first one) to get a N4 in Brazil. I'm opening this thread to find out about any others
Cheers
Sent from my Nexus 4 using xda premium
How did you get yours so early? Bought mine on the second batch, really hopping it will be delivered before 11/12
Sent from my Transformer Prime TF201 using xda app-developers app
Got it on eBay
Sent from my Nexus 4 using xda premium
Bought mine the day it was released on T-Mobile, Nov 14th
Does any of you get the yellow tint on warm screen issue? I got it on line... Hope there is a fix
Sent from my Nexus 4 using xda premium
I'm not aware of those issues. I think mine doesn't.
tsouza said:
Does any of you get the yellow tint on warm screen issue? I got it on line... Hope there is a fix
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Ebay? Crazy... How much you paid for it? He was not taxed by the Brazilian IRS?
I bought mine on bitmart.com.br, it will probably arrive until the end of the year
A friend who lives in the U.S. bought Nexus 4 16gb for me, it has not yet been shipped to her home.
She received a email with a information that it will be shipped in the next week.
She will go back to brazil in december 15 and bring it to me.
Iam so anxious.. :victory:
Now, i am with my HTC Nexus One since June 2010..... a great phone...
vinnefreerider said:
A friend who lives in the U.S. bought Nexus 4 16gb for me, it has not yet been shipped to her home.
She received a email with a information that it will be shipped in the next week.
She will go back to brazil in december 15 and bring it to me.
Iam so anxious.. :victory:
Now, i am with my HTC Nexus One since June 2010..... a great phone...
Click to expand...
Click to collapse
When she purchased? I ask because I read some comments right here on XDA that Google is taking beyond what they are telling us emails sent to buyers and new buyers will have to wait between four to five weeks to get their hands on the device.
My wife have one Nexus S and i sold my Galaxy Nexus to buy a Nexus 4. I will get it from Germany but only in january.
Guto ViP said:
When she purchased? I ask because I read some comments right here on XDA that Google is taking beyond what they are telling us emails sent to buyers and new buyers will have to wait between four to five weeks to get their hands on the device.
My wife have one Nexus S and i sold my Galaxy Nexus to buy a Nexus 4. I will get it from Germany but only in january.
Click to expand...
Click to collapse
She bought just when it has launched, November 13, and after 3 days Google sent an email with a backorder information ("your order is in backorder and it will be shipped in 3 weeks") ...
Now they told it will be shipped on next week (i believe on monday) lets wait now..
Good lucky with yours!
vinnefreerider said:
She bought just when it has launched, November 13, and after 3 days Google sent an email with a backorder information ("your order is in backorder and it will be shipped in 3 weeks") ...
Now they told it will be shipped on next week (i believe on monday) lets wait now..
Good lucky with yours!
Click to expand...
Click to collapse
Thanks, for you too.
Hey OP, how much you paid for it + shipping + tax?
I also bought one with the help of a friend! Order placed in 28th of november. With the 3~5 weeks estimated delivery date, probably I'll get it just in 2013.
Very anxious about it, since I'm still using my Nexus S, which is very slow nowadays.
Rodrigo
$500 on eBay. That was my only since I had a very narrow time window to buy it... A friend of mine was traveling to US for a few days only
Sent from my Nexus 4 using xda premium
tsouza said:
$500 on eBay. That was my only since I had a very narrow time window to buy it... A friend of mine was traveling to US for a few days only
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Thanks!
I'm gonna have to find a good import service then.
Yo..
I'm very happy with my n4 with cm10.1
Nothing to complain about it.
[]s
Victor Walter
I got mine since 24th. A friend brought to me from NY.
I'm very happy with it, just an annoying bug with a data connection.:silly:
Reggards
Hi Guys.
Got my N4 yesterday !
Bought my on eBay for $475 ... send it to a friend who brought it to me.
The phone seems to be very good, and I didn't notice any of the issues people talked so much over the net... excepted for a connection instability when on wifi.
Any of you guys knows something about this issue?
Best regards,
MTAlmeida.
MTAlmeida said:
Hi Guys.
Got my N4 yesterday !
Bought my on eBay for $475 ... send it to a friend who brought it to me.
The phone seems to be very good, and I didn't notice any of the issues people talked so much over the net... excepted for a connection instability when on wifi.
Any of you guys knows something about this issue?
Best regards,
MTAlmeida.
Click to expand...
Click to collapse
What kind of instability you say?
I see a LOT of threads(xda, code forum, google groups etc) about wifi problems!
I have no wifi issue, but a 3g bug. When I turns on data connection, the 3g wont connect, and the bars still gray. But after, reboot phone, or do the airplane trick(or another tricks) the data connection turns on. It's very annoying to do always the same 'tricks' to get a data connection. I already tried everything(apn, factory reset, pray.....)..... just waiting a google update to fix this(and other) bugs....:crying:
As I know there are many of us out there with defective handsets I thought I should pass this on. I originally received my nexus 4 on 11/29 (defective of course), I called the next day to order a warranty replacement and was told the process and that the estimated ship date was less than one week. This was actually stated on my receipt as well. After receiving no information by 12/7 I called to check on my exchanges status only to be told an error was made on my exchange request but they corrected it and it would ship at the latest by Tuesday, 12/11.
Soooo, I call today since still no word and I was told a specialist would research my order and update me directly within 48 hours. Now the clincher, this is what the specialist sent me:
"Hi again D____ ,
I've received a response from the specialist. Due to high demand, replacements for the Nexus 4 are being delayed in shipping out. The current estimate is that they will ship in 3-5 weeks.*I'm sincerely sorry for the inconvenience."
So, how do you like them apples?
Sent from my Nexus 4 using xda premium
Google you SOB. I'm going back to the GNex...damn you LG
Sent from my Nexus 4 using xda app-developers app
I purchased my N4 the first day (US), and received it the week later. I had some SIM card reader issues, eventually got around to activating a new SIM to confirm my issues..still didn't work, so I called Nexus support this Monday night. They filed an RMA. The phone was shipped out Tuesday morning via 2-day air and arrived today. I am shipping my old one back tomorrow.
I hate to say it, but I think you got unlucky (I was very afraid I was going to have to wait weeks as well).
Yeah that'd really unlucky i got my RMA 3 days after I called. But at least u can hold onto the original till the replacement ships
Sent from my Nexus 4 using xda app-developers app
thekooliest said:
I purchased my N4 the first day (US), and received it the week later. I had some SIM card reader issues, eventually got around to activating a new SIM to confirm my issues..still didn't work, so I called Nexus support this Monday night. They filed an RMA. The phone was shipped out Tuesday morning via 2-day air and arrived today. I am shipping my old one back tomorrow.
I hate to say it, but I think you got unlucky (I was very afraid I was going to have to wait weeks as well).
Click to expand...
Click to collapse
When you do the rma, do they charge you for the second until they get the defect back? I really need to send mine in due to the charger port working maybe 50% of the time but can't have another 400$ tied up with Google that long again.
Sent from Nexus 4 - cm10 - faux kernel002 beta003
n82k said:
When you do the rma, do they charge you for the second until they get the defect back? I really need to send mine in due to the charger port working maybe 50% of the time but can't have another 400$ tied up with Google that long again.
Sent from Nexus 4 - cm10 - faux kernel002 beta003
Click to expand...
Click to collapse
no, they will not do that. once ups gets it, google is informed.
OP if you check your nexus 4 status it'll say preorder. I got the same issue as you. Still waiting on Google to ship. I called them up asking about the the 21 days to return the defective unit if I don't receive my replacement in time. They said I'll still be charged even if they can't send it out in time. Her name isf Emily ( or Emilia ).
It's because of some idiots doing exchanges for stupid reasons. Know a guy who did one because he has a scratch on the back of the phone
Sent from my Nexus 4 using xda premium
deviusdragger said:
It's because of some idiots doing exchanges for stupid reasons. Know a guy who did one because he has a scratch on the back of the phone
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
OK a bit off topic..I ordered a N4 off ebay(unused/factory sealed) and should be here tomorrow.If, heavens forbid, the phone is defective am i still covered by google?/ in that case who do i contact for a warranty exchange??!
Seller doesn't accept returns and says under the product description "if there is any problem with the phone you go deal with google directly"
I called Monday about starting an RMA, was told by the CSR (Katie) that I would receive an email about it. I thought it was strange she didn't ask me to do a survey, and she was pretty much uninterested the entire call. I gave it till today, then decided to phone back in and see if I had indeed been started with an RMA. Shocker, I had not. Morgan, who was quite helpful, started up the RMA right away. I got my email and the cart to order the RMA, etc. If Google thinks they're holding a $349 authorization charge on my card for 3-5 weeks, they're ****ing high.
Let us know if you get any updated info.
NYCguy2020 said:
OK a bit off topic..I ordered a N4 off ebay(unused/factory sealed) and should be here tomorrow.If, heavens forbid, the phone is defective am i still covered by google?/ in that case who do i contact for a warranty exchange??!
Seller doesn't accept returns and says under the product description "if there is any problem with the phone you go deal with google directly"
Click to expand...
Click to collapse
You may get trouble going to Google and they may refer you to LG.
I make it a point to never buy from eBayers that do not accept returns.
Sent from my GT-P5110 using xda premium
uberNoobZA said:
You may get trouble going to Google and they may refer you to LG.
I make it a point to never buy from eBayers that do not accept returns.
Sent from my GT-P5110 using xda premium
Click to expand...
Click to collapse
Indeed! Keep in mind too that the warranty is only for the original buyer and not transferable.
Sent from my Nexus 4 using Tapatalk 2
I ordered an RMA replacement yesterday, just got my shipping confirmation and tracking number today.
Does anyone know if this will be stuck at the same yellow screen for another week, just like usual? Or does it actually ship?
If you're lucky it gets updated the same day, as I've seen. If you're unlucky you may get it tomorrow, or get lost in the abyss. Here's to hoping for you.
efrant said:
From now on, all new threads in the Nexus 4 General section related to shipping, back orders, Google customer service, or ANYTHING else related to ordering/receiving your N4 from the Play Store will be closed without notice. Use the main shipping thread found here, or use one of the existing backorder or country-specific threads.
Thanks for your cooperation.
Click to expand...
Click to collapse
Closed
Hello I pre-ordered galaxy note 4 and its having issues. The phone doesnt charge properly...i have to plug it in and out couple times for the phone to recognize that it is connected to charger and "dock is connected" notification is keep coming up..so i called tmobile and since warranty is issued, they are going to send out a replacement. My comcern is that they are probably going to send a refurb without any accessories right? I heard some rare instances they send out brand new but most likely its refurb. Anyone has an experience with tmobile refurbs? Are they any good or bad?
Thank you
They probably don't have any refurbished units yet, so you may get a new one. Have got tried another charger? I've seen a couple reports of the adaptive chargers failing.
I will let you know, my replacement is due to be delivered 2nd Dec ( I ordered it earlier today from 611 ). I will check and it and post back for you. I know it sucks to get a refurbed but so long as I dont get one that was rejected by another XDA forum, then I should be good to go HAHAH
Thx for the reply
yes i have my wife got the same phone so tried her charger on my phone and my charger on her phone and its my phone that is having issues. Rep told me that i might be getting a new one but the terms are "brand new or like new" so he has no idea but when he was going through instruction he said it will come with no accessories. .idk if he is reading written terms or telling me i am getting a refurb...
Limeybastard said:
I will let you know, my replacement is due to be delivered 2nd Dec ( I ordered it earlier today from 611 ). I will check and it and post back for you. I know it sucks to get a refurbed but so long as I dont get one that was rejected by another XDA forum, then I should be good to go HAHAH
Click to expand...
Click to collapse
Thx for the reply. Lol i am getting mine on 24th next monday so i will be actually telling you how it is.
takgeun68 said:
Thx for the reply. Lol i am getting mine on 24th next monday so i will be actually telling you how it is.
Click to expand...
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Right fair enough. They said that as I didn't have "insurance" then it would be regular 7day ground delivery. Which will take me over my 14 day refund time frame. Shame but such is life.
I remember a couple of years ago when I was with AT&T they swapped out my GS4 at one of their authorized repair centers. The IMEI label on the back was different to the original one as it didn't have the Samsung logo on it so was definitely a refurbished unit. But worked well.
The T Mobile rep mentioned the same stuff to me as well. Saying it will be just the phone minus battery etc. But she did mention that it was coming directly from the manufacturer whoever that is in T Mobiles language maybe Assurion or Samsung?
My current build date according to the box is 11/5/14 previous to that it was 11/4/14. Made in crappy Vietnam. My perfect note 3 was made in prestigious China haha.
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I had mine replaced due to screen inconsistencies. My replacement was brand new & made in Vietnam on 10/23. I think it's still too early for them to have refurb units.
kabuk1 said:
I had mine replaced due to screen inconsistencies. My replacement was brand new & made in Vietnam on 10/23. I think it's still too early for them to have refurb units.
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Care to indicate how you knew yours was brand new? Thanks.
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Limeybastard said:
Care to indicate how you knew yours was brand new? Thanks.
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I used the refurb check function of the Phone Info app.
kabuk1 said:
I used the refurb check function of the Phone Info app.
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Right, thanks.
Rumor has it that its approx 2 months before refurbs are ready after initial launch by Samsung.
Either way, does anyone know if the refurbed Galaxy phones are proceeded by a third party vendor for and behalf of t mobile or are they done by the manufacturer Samsung?
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Defective phones our sent to tmobile, and then there sent off to Samsung to repair and certify, and then sent back to tmobile.
Raver27 said:
Defective phones our sent to tmobile, and then there sent off to Samsung to repair and certify, and then sent back to tmobile.
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Thanks. The t mobile tech support person mentioned that the device is coming directly from the manufacturer. I take what you say in higher value than what they say. We all know they read of a script.
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Limeybastard said:
Thanks. The t mobile tech support person mentioned that the device is coming directly from the manufacturer. I take what you say in higher value than what they say. We all know they read of a script.
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Lol Yea bro..That's 99% of them,every once in a while you'll get 1 that knows a little something.
Well I can vouch for that. First rep insisted I goto store for replacement and then when she finally realized I wasn't wanting to take that route told me they had no stock LOL. The very same rep also told me to just send my Cel Fi signal booster back without a return label. Glad I didn't listen to her as the second rep needed the imei of the signal booster and created me a return label. That could have cost me $500.
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Right now I'm going through issue with my first returned note 4,sent to there fort worth,TX return center and they still haven't said nothing to me about receiving it,even tho ups tracking shows signed and delivered.They had to credit my account 31.50 because I have 2 note 4 on my account right now,because returned device hasn't been dropped off my account, it's going on 2 weeks now.