Hi Moto Z3 fans,
Does somebody can advice me with the following issue.
My MotoZ3 wont start normally - after last phone call it just stop working.
Once I try to push the power button nothings happened.
When I connect the phone to AC power the charging icon only flashes without indicating that the battery is charging.
When the phone is connected to charger or USB port on the computer I cannot start loading via power button.
when the phone is on the charger USB port I can only start the boot-loader menu (fastboot mode) by pressing the buttons: power+volume down. If I choose some of the options (Start OS or Recovery) I can only see initial Moto icon - when the operating system starts and after about a second, the phone restarts and tries to reboot and so on.
I need to copy files from the internal memory of the phone ... I try the following methods:
- Install ADB on the computer(+ drivers), connect the phone to USB port and start boot-loader. When I check device list in ADB it is empty, so I cannot start copy data from phone via ADB. (I don't think that USB debugging was activated before the phone crashed)
- Install LMSA on the computer but there is no option to access internal memory on boot-loader screen. In my case I can only use Rescue option that will flash the phone. In this case LMSA can establish connection with the phone during boot-loader.
I really need to copy data from internal memory before give the phone on the phone service.
My question is the following: it is possible to access the data only on boot-loader menu and how. If it is possible where I am wrong. Does I need some another tool.
Thanks in advance to all of you.
Related
Hello, my Samsung Galaxy S I9000 fell and the screen is broken.
When I turn on the phone, I can hear the start up sound. When I connect it to PC, the drives are recognized but not mounted as I cannot select the menu in the phone.
USB debugging was not selected.
Is there a way to access the internal storage as I need to recover the data?
Please help.
1)activate phone in recovery mode (POWER+VOL UP+HOME)
2)connect the phone via usb to a computer
3)use adb to recover your files (i would recommend checking this guide or any other you can find, if you dont know how to use adb: http://forum.xda-developers.com/showthread.php?t=619153 )
You can mount USB Storage in CWM Recovery if you have it. If not try to flash a kernel with it, like CF-root or Speedmod.
Having the same problem, however I can't enable USB Debugging as my touchscreen is non-responsive and my android device doesn't support OTG USB mice etc
jleafe said:
Having the same problem, however I can't enable USB Debugging as my touchscreen is non-responsive and my android device doesn't support OTG USB mice etc
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Click to collapse
you have a big problem, have you try with linux, like ubuntu, perhaps you have more luck
You can flash cf root which comes with CWM recovery. Then mount USB storage with cwm recovery (press volume up+home+power) then you can access the internalbsd card.
similar problem
Hi I have a very similar problem with my Xperia S LT26i. I dropped it into the bath and it was only in the water for about 30 seconds. Now the touchscreen is not working and the colour has stared to bleed out of the screen. the screen was fine first (looked normal) but now it is very faint and mono-colour which seems to keep changing for dark to white.
I have plugged it into three different computers now and the phone is shown but nothing in it is shown. The USB debugging was not enabled, as previously I didn't know this had to be enabled. Please tell me there is a way around this? the phone itself is still working as I have had a phone call and texts come through. really want to save my data please help!
PC companion doesn't read it either as it says the phone has to have USB debugging enabled. also apparently the Xperia S doesn't have a recovery mode.
Recently my Galaxy s2's screen smashed, and, after replacing it with a GS4, i realized that many of my pictures were stuck on the internal sd card of the GS2. Being unable to turn on mass storage mode, I made a very simple tool that makes using adb pull a simple, painless process, even for the most computer illiterate of android users. Hope this helps if anyone needs it
Click to expand...
Click to collapse
Link here
Hello
I got G1, rooted it, got 1033d? SPL and 27.08 radio. Installed ezGingerbread (28.08 version). When I plug it in via USB cable, i got notifications on phone:
USB debugging connected
USB connected (Select to copy files to/from computer)
When i proceed to enable USB mass Storage, after clicking button which enables it, phone restarts.
If i dont enable Mass Storage on phone, in windows (7) i can see "Removable Disk",
But cant see its size, or access it.
When I enabled Mass Storage for first time on phone, i saw size of removable disk, (its around 3 GB, with couple of MB taken). When i tried to access it, phone restarted.
Each time after that, phone restarts immediately after clicking enable USB mass Storage.
I tried restarting computer and reinstalling drivers, no luck...
EDIT1:
adb and fastboot work correctly
misc: this is my first smartphone, second day of using it, so i may be missing something obvious
Not bad for a first day. You seem to be doing everything right.
I just tried it on Linux and everything works well, but Windows could be different.
Since you have ADB working you can type "adb logcat" into a shell before you try to connect USB Storage and it should give a useful message before restarting. It is also possible to get the last kernel messages before the phone restarted with "adb shell cat /proc/last_kmsg" Either of those should tell "someone" what the problem is.
I have a XT1068 / Moto G (2014) with Dual SIM and an external SD card. The phone is not locked to any specific network.
The phone froze when I was taking photos a couple of days ago and is now stuck on a restart loop. It loads so far as asking me to enter the password to decrypt the phone. After accepting the password, it restarts a split second after the Android logo is displayed. I only had the phone for a week, I have the stock firmware installed and haven't performed any fancy mods / didn't root the phone. I honestly have no idea why this happened in the first place
I know that a factory reset will fix the problem, but it will also wipe out the data/media on the internal storage. I desperately need to try to access that media before I perform the factory reset.
Some useful info...
Phone is using the encryption feature
Media is all stored on internal storage, but I have an external SD card if that helps the recovery process (provided that I don't lose the media on the internal storage!!)
USB Debugging was not activated before the bootloop started occurring, and I have no way of accessing the UI to activate it now.
[UPDATE #1]:
Using the phone's bootloader screen, I am accessing Recovery > Load from ADB
When I connect the phone to my laptop via USB and run adb devices, the phone is being detected and listed correctly.
The device has a status of sideload. Any attempts to run other commands like shell or pull give me an "error: closed" in the terminal window.
I need to get unfettered access to run ADB in full (not just the sideload command) while in recovery mode but without wiping out the internal storage.
Any ideas on what to do next?
Anyone?
Hi!
So I am having the EXACT same problem,
I managed to fix it by making sure the phone is off,
Then, press the power button and the down volume key
After about 3 seconds let go of both keys and some texts saying recovery, factory.. should come out
using the volume down button, navigate to the recovery and to select, press the up volume key
Wait for a little while and a dead android lying on it's back should come out saying 'no command'
Press the power button and the volume up button and then, only let go of the volume up button
You can lift the power button now..
Then, unlike the first menu , we navigate using both up and down volume keys and to select, just hold the power key for 1 second
using to down volume button, go to factory reset (yes you are going to factory reset)
then press the power button..
Then wait for about 5 mins to wait for it to reset..
If that method doesn't work, then Idk how else to help..
I hope it works!!:good:
hello
dropped my N6 on to a marble floor, the screen is black and touch is not responding. the phone seems to be working otherwise. usb debugging is off, the phone is fully stock (stock recovery, bootloader is locked, encryption is the marshmellow default, phone is not rooted). There is no lockscreen pin or pattern, just the standard slide to unlock. photos are not auto-backed up online, so I need access to the phone itself.
when I plug the phone into my computer, I cannot file explore it because I need to enable a prompt on the phone to MTP instead of charge only. as USB debug if off I cannot use ADP PULL / SDCARD.
I have two ideas:
1) use Wug's nexus root toolkit and do something there like put TWRP on, and then use TWRP to avoid the USB debug being off. I'm not sure on the details of this though! Any guide on the steps here? the power and volume hardware keys work, so in theory I can get into recovery with the right steps.
2) get a micro-usb hub, and plug in a wired mouse as well as connect to my computer, then blindly click about hoping that I enable MTP or USB debugging. I can then either copy files off in windows explorer or use Vysor to control the phone over ADB and email files etc as needed. Would this work? I don't have a hub so would need to spend £5-10 buying one
Many thanks in advance for any help!
Option 1 won't work because the bootloader is locked. You'll have to try option 2.
Hi guys,
I have a problem. The screen in my mi 9 is broken. I would like to recovery data at least photos. Bootloader is unlocked, adb is enabled but pc is unathorized for adb, I need to accepted on phone. I'm also able to launch phone in fastboot mode and recovery mode.
Could you suggest me any method how to download data from my phone?
I tried adb pull but error:
pull: /sdcard/3fmB6592A7enJTGXC2M30D/yoeozhBuX,Q2poPiA9N0bB -> /3fmB6592A7enJTGXC2M30D/yoeozhBuX,Q2poPiA9N0bB
failed to copy '/sdcard/3fmB6592A7enJTGXC2M30D/yoeozhBuX,Q2poPiA9N0bB' to '/3fmB6592A7enJTGXC2M30D/yoeozhBuX,Q2poPiA9N0bB': open failed: Required key not available
pull: /sdcard/3fmB6592A7enJTGXC2M30D/_wjgHoHRw3ssLu907QHw4CcVKsXdrQtw0 -> /3fmB6592A7enJTGXC2M30D/_wjgHoHRw3ssLu907QHw4CcVKsXdrQtw0
i went through this before, this may not help you now but in in the future make sure adb is fully working at all times, also install team viewer so in this case you can use another phone or computer to browse broken phone.
the best thing i can tell you is that what i did once is IF your touch on the phone is broken using a otg cable you can plug in a computer mouse and blindly try to press the adb authorization button or enable usb mode popup, i got lucky with that before but it requires you to REALLY know your phones layout.
xdarkmario said:
i went through this before, this may not help you now but in in the future make sure adb is fully working at all times, also install team viewer so in this case you can use another phone or computer to browse broken phone.
the best thing i can tell you is that what i did once is IF your touch on the phone is broken using a otg cable you can plug in a computer mouse and blindly try to press the adb authorization button or enable usb mode popup, i got lucky with that before but it requires you to REALLY know your phones layout.
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Click to collapse
Thanks for advise. I was searching about method and seems hard to do something. first I need to encrypt storage but to do it I need to draw patter to unlock. Same in TWRP I need to check what exactly part is broken then order and replace.