Moto G6 turns on, but shows nothing but a black screen - Moto G6 Questions & Answers

Hello, members. I come here to ask your help because i haven't found any solution for it anywhere on the internet. This is what happened: some days go (around a week or two) i updated my security patch to the last one released by Motorola and the phone was OK, pretty much the same. Then around five to six days ago the problem started: my phone started going off even with full battery, and so i had to hold high volume key + power key for the phone to boot again (this happened twice and was "solved" by the time) and so the headache started. Around four days ago i went to sleep and left my phone charging, then when i woke up some hours later it was completely off, showing nothing on the screen, then i removed the charger and turned it on, and for my surprise the phone booted saying Hello Moto, vibrating and all but the screen showed absolutely nothing but a black/grey screen, not even the boot logo was shown. Once the phone started i noticed the screen touch is working for turning on the flashlight, receiving or rejecting calls and all, but it is completely dark. I have already tried lighting up a flashlight in front of its light sensor to see if the ambient display was active, but it is not. I have also tried turning it on by holding low volume key + power for a lot of seconds and it resulted in no changes. I have tried turning it on by holding high volume key + power key, and even low + high + power keys simultaneously for tons of seconds and NADA. I'm completely desperated because i have found no solutions for it at all anywhere. My phone has not fallen to the ground and neither got watered, so i don't know what the **** has happened to it. It got like this completely out of a sudden, no one even touched it.

I had the same issue with my moto g6 and it happened a few days ago. i unlocked bootloader and rooted the phone and then installed some apps . it happened 2 times. First time happened i solved it. While it was charging screen went black and nothing appeared on screen but phone was working . i called from another phone and it was ringing. I thought an app was causing this issue so i uninstalled some apps that i installed when i got the phone. I turned it off and waited for a while to cool down ( i thought it was heated from over charging ). When i turned on it was ok everything came back. Week later it did the same issue but this time it was completely gone. I removed back cover to check battery . I disconnected the battery and then connected again , turned on the phone , screen was going on and off. After turning it on it stayed around 10 min. and then again everything gone. People who had similar issue are saying hard reset or fastboot mode etc. but nothing appears on screen so how can i do hard reset when i do not see anything on screen. Right now it is unusable . I cannot do nothing with the phone.

I fixed this problem on my G6+
The screen went black after the phone being in the hot sun for a while. I believe the problem was due to a poor connection to the screen because when I pressed hard at the very bottom of the screen the display flickered on. I then pressed very hard at several points along the bottom of the screen and the screen then started working constantly again. Not really a proper fix but I now have a working display again.
---------- Post added at 12:17 AM ---------- Previous post was at 12:12 AM ----------
The screen went black after the phone being in the hot sun for a while. I believe the problem was due to a poor connection to the screen because when I pressed hard at the very bottom of the screen the display flickered on. I then pressed very hard at several points along the bottom of the screen and the screen then started working constantly again. Not really a proper fix but I now have a working display again.

Related

All hardware buttons suddenly stopped working!

I hope someone can help me with this, i went to bed last night and all i did was use opera and check my emails. I then pressed the top standby button to turn the screen off and went to sleep.
This morning i woke up and found i could not turn the screen back on. The home hardware button was lit up and nothing else was happening. Tried every button on it but the phone wouldn't wake up.
All I've done to the phone is hardSPL and have been running the Extreme topaz rom for the past 2 weeks happily.
I reset the rom to stock and no joy. I then did a hard reset and now its acting even weirder! After turning on, the screen is flicking between the phone dialing screen and the quick list screen constantly by itself!
Does anyone have any ideas? Its less than 3 weeks old!
So I've reflashed to stock rom and used the HARD SPL relocker and the phone is now only semi-broken. The rest of the hardware buttons are now working, but the power button at the top of the device may as well be dead. It has completely stopped working. it won't wake the device or turn off the device
This is a major bummer because the phone automatically turns the screen off after a minute and the only way I can get it back is to remove and put the battery back in. Looks like real bad luck for me. Back to warranty for repairs
Shortest time ever for a device to fail on me. Grrr.

Nexus 4 Screen Wouldn't Turn On

Left my phone plugged in over night like a I always do. Woke up today and tried to turn the screen on but there was nothing. It wouldn't come on. Pressed the power button over and over but nothing. Tried a three finger reboot. Felt it vibrate signalling it rebooted. Still no screen.
Removed my bumper case to make sure I was pressing the button all the way down. Was able to get the little vibrate signal that the power menu prompt popped up but still no screen. Held the power button for 30 seconds. Still nothing.
Finally held down power button + volume up and the device rebooted and the boot animation came up. Screen works fine again.
So I guess the point of this post is to let people know my sets in case the encounter this problem. Hopefully it works for you as well and you don't have to send your device back.
efan3719 said:
Left my phone plugged in over night like a I always do. Woke up today and tried to turn the screen on but there was nothing. It wouldn't come on. Pressed the power button over and over but nothing. Tried a three finger reboot. Felt it vibrate signalling it rebooted. Still no screen.
Removed my bumper case to make sure I was pressing the button all the way down. Was able to get the little vibrate signal that the power menu prompt popped up but still no screen. Held the power button for 30 seconds. Still nothing.
Finally held down power button + volume up and the device rebooted and the boot animation came up. Screen works fine again.
So I guess the point of this post is to let people know my sets in case the encounter this problem. Hopefully it works for you as well and you don't have to send your device back.
Click to expand...
Click to collapse
I had a similar situation where I was toggling my nexus 4s brightness settings and when you have it at the darkest setting it is pitch black. Like there's no light on at all. I just had to hit the spot that I did before and bring the light settings back up. So maybe you can boot it up unlock it on the blank screen and two finger pull down and try pressing the light toggle?
apollohay said:
I had a similar situation where I was toggling my nexus 4s brightness settings and when you have it at the darkest setting it is pitch black. Like there's no light on at all. I just had to hit the spot that I did before and bring the light settings back up. So maybe you can boot it up unlock it on the blank screen and two finger pull down and try pressing the light toggle?
Click to expand...
Click to collapse
it was at ten percent brightness and the screen was completely unresponsive as far as i could tell. doing the power + volume up press made it reboot and return to normal.
efan3719 said:
Left my phone plugged in over night like a I always do. Woke up today and tried to turn the screen on but there was nothing. It wouldn't come on. Pressed the power button over and over but nothing. Tried a three finger reboot. Felt it vibrate signalling it rebooted. Still no screen.
Removed my bumper case to make sure I was pressing the button all the way down. Was able to get the little vibrate signal that the power menu prompt popped up but still no screen. Held the power button for 30 seconds. Still nothing.
Finally held down power button + volume up and the device rebooted and the boot animation came up. Screen works fine again.
So I guess the point of this post is to let people know my sets in case the encounter this problem. Hopefully it works for you as well and you don't have to send your device back.
Click to expand...
Click to collapse
Mine did that once too. Exact same thing happened. I was starting to get the feeling in my stomach where my phone had just died and then I hit a random set of buttons and saw the Google logo appear. Must be a software bug.
kingwaffle said:
Mine did that once too. Exact same thing happened. I was starting to get the feeling in my stomach where my phone had just died and then I hit a random set of buttons and saw the Google logo appear. Must be a software bug.
Click to expand...
Click to collapse
exactly the same here. felt like i had dropped a baby on it's head haha. i wish i knew a way to figure out what caused it.
My wife and I have been having the same issue, and I'm surprised that there's not more reports of this behavior The worst part is that I use my phone as an alarm, and the alarm won't go off if this happens in the night.
It has happened to me 3 times now, and 2 times in one day for my wife. Holding down the power button for ~20 seconds will cause the reboot, which is the good news. This morning after holding down the power button I noticed the notification light flashing red.
The phone appears to be still on, because if it happens overnight I will still see the white notification light flashing even though the screen won't turn on.
I had this problem on faux123 kernel on the second day after I got my Nexus 4.
Doesn't encounter it on franco.Kernel...
Sleep of death brozillas! Happens to all android phones. Happened to all my phones listed in my signature. You can reboot the device and you should be good. For the dude that's missing his alarm you should do a factory reset if you are stock or if you have root do not set your min cpu values to less than 3xx MHz.
Sent from my Nexus 4 using xda app-developers app
Same thing happened to me on my N4. Did a hard reboot and it came back on. Has happened at least twice since then, usually after being plugged in.
Sent from my Nexus 10 using XDA Premium HD app
Change chargers, cables. Make sure the charger is 5v 1.2a. Factory reset to stock.
If all that fails, RMA if you can.
Sent from my Nexus 4 using xda
I observed the same issue (going to standby, then cannot switch on within an hour) with my [just bought] Nexus 4 (latest 4.2.2 firmware OTA updated, nothing special in setup, second day of use).
Certainly must be difficult to say if it's hardware of software (that is, JB/drivers, since I cannot see how such issue can be caused by any virtual machine application) and when/if the latter will be fixed. I have another such great device already -- ASUS TF700 transformer, with similar "everything works, just reboots occasionally", which I think is enough for me
As with the ASUS Transformer case, I have trouble understanding: if it's the issue with all devices/firmware, although not too frequent -- then why everybody does not complain/return the units massively: the phone is pretty unusable if it cannot be relied upon. If it's just some isolated cases with particular units -- then what happened to QA/testing at LG...
So I guess I am going to return it while I can.
Too bad, good model otherwise, will have to see other phones or wait/observe.
My point is, I understand: fairly new device, can have quite a few faults to be fixed later -- now everybody seem to work that way, for better or worse.
It can have more or less beautiful (or ugly) designs, more or less features, larger or smaller batteries/working time; it can have problems with data connectivity, it can have better or worse browser (or the lack thereof completely). I'm fine with the lack of text reflow in Chrome although that was surprising.
One thing a phone/communicator/PDA absolutely cannot do, provided its battery is not empty, is going into "sleep of death"-like states -- it just cannot serve its purpose then, I cannot see how people sell it at all...
I have had a similar issue before, but i have experienced it when my phone has been through one of 2 sets of scenarios.
1 - It gets really warm and the screen becomes unresponsive, dead if you will. The hard reboot fixes this.
2 - When the signal to my phone is sporadic. An example of this would be my recent trip to London. I was on the underground quite a lot, and I'd lose signal quite often whilst travelling. On a couple of occasions i had to reboot my phone the hard way to get it going again.
Hope this helps?
In my case the device was lying near me on the sofa, the time between its going to standby and my attempt to switch it on was something within 1 hour. Nothing especially intensive had been done before.
BTW, while the phone was in that state, trying to call it resulted in long tones, i.e., apparently the radio/cell was online.
Hope this will help somebody, I returned mine.
Good evening. First post but long time lurker. My N4 is unrooted and on 4.2.2. I'm troubled with this as well especially so when the alarm doesn't ring in the morning after it's crashed overnight and I'm late for work!
Not sure if this is relevant though. I don't listen to music frequently on my N4 but the 3 times it had crashed overnight I had been listening to music before going to bed. Twice using Google music being streamed via my home wifi and once using poweramp with music on internal memory. I remember on 2 occasions the phone feeling rather hot as I was plugging the charger in as I was about to turn in.
I suspect there's a process that's causing the the phone to overload/ overheat and then switch off as a result. Because it's plugged in, it'll just continue to charge overnight and present you with a 100% battery in the morning once you've got it to reset again.
I have also found that doing a soft reset before going to bed prevents this from happening.
Just my observations.
Hi all, I got my Nexus 4 a week ago to replace a broken HTC One X (The cost of repairs was almost equal to the cost of a new Nexus 4). Since I got it, SoD happened twice, both times when I left it to charge overnight. The weird thing is that I have this LED application that blinks the notification light when charging with screen off. When I unplugged the phone, the LED was still blinking as if charging, so the phone is definitely not dead. I will try to set it to day-dream while charging and see if it helps. If it does, it might be considered a way of Google encouraging developers (like myself) to create more daydream apps .
Good morning from beyond the pond,
had the same thing happening as described in the first post solution (pressing POWER+VOL UP) helped to reboot my device.
Only thing that was showing was the led, flashing a blueish white light.
Now runs again on rasbeanjelly. Thanks to OP.
EDIT: since this happened the first time, I thought about what I had altered in my setup.
Only thing that was new was "Greenify". Maybe it sent the APEX launcher into standby?!
Having same problem on my 1 week older n4, my friend having the same problem . only thing in commune we have is the WHATSAPP app that once the phone restart it give a notification that the phone date is wrong,once I look at the date settings yes it is wrong, it says 1970 ,so I have to reset it. It does it every time the problem happens ,can this be a clue???
Sent from my Nexus 7 using xda app-developers app
guinnes.s said:
it says 1970
Click to expand...
Click to collapse
UNIX equivalent of Pol Pot's year zero
I'm having similar problems.
The first time I believe it was just an issue of slight overheating. I turned off the screen but left Google Maps running & put it in my bag. It didn't actually turn off, but the screen didn't want to come on when I took it out later. I did notice it was hot, and after it cooled for a couple mins, it worked fine again. I haven't done this again, and so far, so good.
However, now, on occasion the phone won't respond to the power button. I've never had to actually do a reset - it will eventually decide to work after a couple of presses.. but when it does, it will be slow to come on. The screen will be backlit (but black) for a few seconds, then it will load and respond as normal.
Since the light comes on prior to the screen, it seems like a software rather than hardware issue to me. If the screen was damaged, I don't think it would act that way. I don't know phones, but that's my intuition. I'm going to try and remember to turn it off on occasion and see if that helps. I don't think it's been reset since the last push update.
(I'm rooted, but stock)

XPeria Z won't turn on and LED doing strange patterns

Hello !
My problem is a bit long to explain, but I'll try to make it short ^^
So, at the beginning, I think the problem is about water resistance, because I put it in water with all the covers closed but when I took it back, the jack's "white thing" turned red and so did the others as well (even if I don't know how it happened).
From that moment, I began to try a lot of things, like charging it, connecting it to the computer, put it in rice during one night, etc... In order to dry it and to see how it's reacting, and here is the differents "states" I noticed:
-when it was charging with the wall charger, the red LED was blinking regularly
-when I connected it to my computer, the red LED turned on, my computer made the connected sound, the LED turned off 2 seconds after, and 10seconds after it went on again with the disconnected sound and the connected sound again and repeating (disconnected - LED on - connected - 2sec - LED off - 10sec)
-it wasn't doing that usually but it did it one time; red LED blinking without any connection to anything ( blinking 2 times every 2 seconds)
-and nothing was happening with the dock
At the moment I'm writing, it's acting a bit different:
-nothing's happening whithout connection
-when charging to the wall charger or the dock, it vibrates 1 time, red LED turning on, waiting 4 seconds, vibrating 3 times pretty fast, then the LED is turning off and it repeats a dozen of seconds right after that. (a bit like that - --- - --- - --- - --- - ---)
-when it's connected to the computer, it's now doing the connected and disconnected sound without stopping just like somebody is playing with the USB
I tried to press any button at any state, but I did'nt noticed anything changing.
I think that's all.
So if you have any idea about what's happening to my phone, please tell me
Thank you !
...
It's water damaged and needs sending for repair. Red LED indicates a hardware error.
There is nothing you can do yourself to repair it.
Sent from my Hudl HT7S3 using Tapatalk 4
So, yesterday, I brought it to a repairer but instantly when he saw that the "little squares" were red, he told me that there's nothing to do, end of discussion.
I came back home a bit sad because I knew I had to buy a new phone but then, this morning, I was in a mood like "I don't give a f***" so I put it in charge and I tried hard with the Power Button, and the Vol+/- when suddendly, I saw the screen blinking during one short moment. Then, I tried again and I finally saw the "Charging screen" but the screen was going on and off. I waited a bit and it turned on by itself, and it went until the PIN-code phase but there again, the screen was turning on and off repeatedly, and, trying hard again with the buttons, I managed to go until the homescreen, but seeing the screen turning on and off again with sometimes the menu to power off the phone/restart/etc... I realised that the real problem was about the buttons ! So I turned it off ( trying to press the button rapidly before the screen do it again) and now I finally understood evrything ! When it was doing the strange patterns with the LED and the vibrations, it was because there is some problem in the contact with the buttons (it was turning on and resetting by itself because of this).
Now that we finally know what the problem is, have you got an idea about how to solve it ? Do you think there is still some water around the buttons and that I should try to dry it again (and how in that case ? Rice ? Hair-dryer ?) ? Or will the buttons stay like that even without water remaining ? In that case, do you have any solution ?
Thanks again !
You can buy all the replacement buttons on ebay if you are confident enough, it seems that you're warranty has been voided by the water so that's out of the question. I would suggest buying a new battery at the same time.
replace the battery ..
S.P.F said:
So, yesterday, I brought it to a repairer but instantly when he saw that the "little squares" were red, he told me that there's nothing to do, end of discussion.
I came back home a bit sad because I knew I had to buy a new phone but then, this morning, I was in a mood like "I don't give a f***" so I put it in charge and I tried hard with the Power Button, and the Vol+/- when suddendly, I saw the screen blinking during one short moment. Then, I tried again and I finally saw the "Charging screen" but the screen was going on and off. I waited a bit and it turned on by itself, and it went until the PIN-code phase but there again, the screen was turning on and off repeatedly, and, trying hard again with the buttons, I managed to go until the homescreen, but seeing the screen turning on and off again with sometimes the menu to power off the phone/restart/etc... I realised that the real problem was about the buttons ! So I turned it off ( trying to press the button rapidly before the screen do it again) and now I finally understood evrything ! When it was doing the strange patterns with the LED and the vibrations, it was because there is some problem in the contact with the buttons (it was turning on and resetting by itself because of this).
Now that we finally know what the problem is, have you got an idea about how to solve it ? Do you think there is still some water around the buttons and that I should try to dry it again (and how in that case ? Rice ? Hair-dryer ?) ? Or will the buttons stay like that even without water remaining ? In that case, do you have any solution ?
Thanks again !
Click to expand...
Click to collapse
How is it now?
S.P.F said:
So, yesterday, I brought it to a repairer but instantly when he saw that the "little squares" were red, he told me that there's nothing to do, end of discussion.
I came back home a bit sad because I knew I had to buy a new phone but then, this morning, I was in a mood like "I don't give a f***" so I put it in charge and I tried hard with the Power Button, and the Vol+/- when suddendly, I saw the screen blinking during one short moment. Then, I tried again and I finally saw the "Charging screen" but the screen was going on and off. I waited a bit and it turned on by itself, and it went until the PIN-code phase but there again, the screen was turning on and off repeatedly, and, trying hard again with the buttons, I managed to go until the homescreen, but seeing the screen turning on and off again with sometimes the menu to power off the phone/restart/etc... I realised that the real problem was about the buttons ! So I turned it off ( trying to press the button rapidly before the screen do it again) and now I finally understood evrything ! When it was doing the strange patterns with the LED and the vibrations, it was because there is some problem in the contact with the buttons (it was turning on and resetting by itself because of this).
Now that we finally know what the problem is, have you got an idea about how to solve it ? Do you think there is still some water around the buttons and that I should try to dry it again (and how in that case ? Rice ? Hair-dryer ?) ? Or will the buttons stay like that even without water remaining ? In that case, do you have any solution ?
Thanks again !
Click to expand...
Click to collapse
yeah i think my problem is buttons too.. after i wash it, with flaps closed tightly, my volume indicator increases automatically and constantly.. and after a while it will take a rest and annoy me again.. my power button doesnt respond too.. until it opened in safe mode.. to cut it short, my phone wont boot and whenever i charge it it vibrates with a pattern 1 short and long stop and 3 short and so on
i think the buttons is pressing power button and volume up by itself when it is charged.. pls help

[Q] ATT Moto X 2014 Freezing Constantly

Hello all,
I got this phone about a month and a half ago, and since I got it I've noticed a lot of freezing and crashing (more so after the 5.1 update).
Some examples:
-I try unlocking the phone from active display and the screen goes black. The only way to get out of it is to hold the power button to restart.
-Sometimes the phone freezes on the lock screen randomly, and when I pick up the phone to look at it, the time is wrong and I can't physically unlock the phone, only turn the screen on and off, leading to me having to hold the power button down to shut off and restart.
-When on some apps, like twitter for example, the phone freezes, and I cannot do anything except turn off the screen by pressing the power button. When I try waking the phone, it stays black or sometimes theres a flash of the screen I was on before, and then it goes black again. Only thing I can do here is hold the power button down until "Power Off" shows up on the screen, and I press that to shut the phone off.
Today I cleared the cache, and since then the phone has froze once, causing me to do a hard reset. What should I try next? Any idea what the problem could be?
Thank you for the help.
I have pretty much the exact same thing going on. It started last night... I first noticed I had some charging issues where the phone wasn't charging very quickly after the battery died (after a day of heavy use). I let it sit for awhile, then it booted up, and it showed the motorola splash screen. It gets all the way to the lock screen, although I'm unable to unlock the phone. The screen goes dark. It appears to still be getting texts and the like- although this screen blackness issue makes it so I can't unlock the phone. The one thing I can do is hold down the power button and turn it off. I've tried loading fastboot and doing a factory reset, although nothing appears to happen and it boots the same way. The other thing about it is that it appears to be running hot- way hot. Any ideas? I'm running stock rom, Verizon network, just updated to 5.1 when it came out last week.

[HELP] Black screen randomly, have to hold power button to restart

Hi
So my phone has randomly started to die about once every other day. Screen goes black (i have always on screen) and no response from any of the buttons (power button, twice volume down button for camera). I have to hold the power button until it restarts/starts (don't know if it is dead or not). Anyone else has this issue? Only wierd apps that i havent hade before is blockada.
BR
Baddar
Troubleshoot it.
Delete the app and see if it still happens. If it does, flash a raw firmware and completely wipe your device. if it still continues, its a hardware issue and you should exchange the device.
baddar said:
Hi
So my phone has randomly started to die about once every other day. Screen goes black (i have always on screen) and no response from any of the buttons (power button, twice volume down button for camera). I have to hold the power button until it restarts/starts (don't know if it is dead or not). Anyone else has this issue? Only wierd apps that i havent hade before is blockada.
BR
Baddar
Click to expand...
Click to collapse
You're in custom or stock rom?
Im on stock with no modifications.
Phone auto shuts down
Did you find any solution same thing started to happen with me twice in 2 days
The way I fixed it... go to settings, Security & Lock Screen, click on the gear icon next to screen lock, then choose the first option Automatically lock, choose "Immediately" any thing other than that causes the screen to go black. I hope it works!
@Ahmed_x this didnt work for me.
So today i was about to miss my international flight because of this stupid phone deciding to die on me while on charging so no alarm went off.
Wtf is wrong with Asus? How could this have gotten worst with the new update. Are their developers ret**ded?
This phone is being returned unfortunately. Awesome phone but if u cant trust it to give a simple thing as alarm whats the point.
It happened to me twice in three months. The smartphone got stuck/freeze in standby mode: no response from the physical buttons or touch. I use the official android 9 rom.
I managed to restart it with the power button and volume up pressed for 15 seconds.
I hope that with android 10 this will never happen again.
Happened to me today, had to hold volume-down + power for about 10-15s to get it back.
very strange using latest firmware too (WW_Phone-17.0230.2004.60)
[HELP] My ROG Phone always turn off suddenly when charge
Please HELP My ROG Phone 2.
It's been more than a month if the charge will turn off unexpectedly. This situation is experienced until today. So that every time I charge, phone must be in the dead state. I've been very frustrated. Already doing factory data reset, only lasts for one week and back like that again.
Worse, in certain circumstances the handphone suddenly dead and hard to be turned on again. When charging the battery, sometimes the phone likes to not fill. I had to unplug and re-plug the charging cable to return it to normal. Its sucks. I bought this phone in a new condition with the official warranty on January. I already did update to Android 10 when available by the system. This issue occurs after the update.
I had thought the charger that I got from the factory was problematic, until I decided to buy a new charger with the original quality with 30watt power. But it turns out the same.
Same here my phone will turn off while charging. And it will keep rebooting. Sometimes my rog will not charge
My ASUS ROG2 is starting ti piss me iff noe.. Everything I play BR in CODM alwaiz black out..every single game black out. This is not good...Is this normal? Every game has to black out?...

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