I am running Android 7.0. I noticed that there has not been a security patch since 2017. I check for software update and there is one available that's almost half of a gig. I go through the steps to update. During restart, the progress indicator stops at 35% and phone starts up with the message that the update failed as it was interrupted. I have tried several times with same result even after factory reset. Also tried in Safe mode. Also connected to PC and SmartSwitch and says software is up to date. Phone works fine but it should be able to take the update. Any help would be appreciated. Considered a root but apparently AT&T version can't be rooted.
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Hi folks, looking for some help here please.
I have a samsung galaxy s on the three network in the UK.
I have not rooted or applied any lag fixes to it at present as i dont want to invalidate the warranty at such an early stage.
The official Froyo update became available via Kies this morning and i tried to update.
The phone connected to Kies alright, it downloaded the binary file OK and then stated it would start instal.
The progress bar did not move but my laptop made the sound when a USB device disconnects, then a second or two later made the same sound which i was taking to mean that the phone had reconnected, however Kies came up with a message that the connection had been terminated and then another message stating there had been an unexpected error and that the upgrade had failed.
It then offered to recover the phone.
Instructions were to remove the cable, remove the battery, start phone in recovery mode and then to reconnect cable. I did all of this but when i reconnect the cable, my phone is not recognised as having connected and nothing else happens.
If i restart phone it works OK on old firmware but if i try upgrading again, Kies gives a message that a previous upgrade failed and i should attempt recovering firmware. I have been at this for hours now with no joy.
I have two options in Kies, either to attempt upgrade again which always ends in error message that unexpected error occured, or to attempt recovery and in this case my phone is not shown as connected. When i start in recovery mode should i select any option or just leave it at the screen that appears.
At this point i really dont want to try any other firmwares or fixes so would really appreciate if anyone has had similar problems being able to throw me a lifeline.
Thanks for any help.
Sorry i cant help you but are you on payg or contract with 3?, im on contract with 3 but kies is not showing any firmware upgrade for me
I have had a three contract since they began, however i bought the samsung galaxy s about a month ago to replace my Nokia N86 as i fancied a change and didnt want to wait almost a year. So basically it is my contracted sim into a bought PAYG phone.
I have been following the posts at blog.three (sorry not able to post full URL) and they reported on Friday that the update would be here soon. Logged in to Kies this morning and it stated an update was due. My head is bursting with this as i have read so many posts and tried so many instals, and reinstals of Kies, i have tried upgrading with Sim card and SD card removed, still no joy. i am beginning to wonder if there is another flaw with the three version of froyo. Good luck anyway.
p.s, asking if i was on PAYG or contract made me think, so i tried putting the PAYG sim card in that i got with the phone, connected to Kies and upgrade still available however same error when trying to upgrade. The rollout may be by region or by banks of phone numbers, so you should get it shortly, although heres hoping it works for you
Thanks for the reply Doc, could you pm me that url pls?
Good luck to you with solving your problem.
Doc, just to let you know you aren't alone - I too have the same problem - tried it on both computers - says the update is available, it starts the download, the knocks the phone into download mode before coming up with an error message. I have tried to put it into recovery mode and it still fails - however I can just restart the phone and the old firmware is still in place.
No lagfix/root etc. Just a bog standard three phone.
Anyone who could help please!!!!!!!!
I tried 3 ways.
cellphone: Samsung Galaxy s3 gt-i9305 android 4.3
1) Kies3, kies to connect the computer recognizes that there is a upgrade and follow the steps. do the backup, press on with the update and after spending hours downloading files from the update tells me it does not recognize the device even re-installing the drivers. (That and I have done several times and always wasting time waiting hours while kies download again and again the firmware).
2-) OTA, is the upgrade for the phone right? Good tells me there is a new update android 4.4.4 OS weighing 592MB, unfortunately I have no wifi so I tried to update it with my telephone mbs plan. But there comes a time when the download is falling and losing 64% mbs.
3) Odin online there are many tutorials and I've tried several times also, the version I've used is the v3.09, the tutorial says it must recognize the disposito yellow leaves me but I like light blue. Similarly I follow the process but always remains in "odin get pit for mapping" after a few minutes out failed.
Well I tried these 3 ways to upgrade and I could not, now I have several problems with the phone the greater is that sometimes get calls and sometimes not.
please help.
The 104.35MB (presumably) OJ9 update since last November has always failed at around 30% installation with the "Installation interrupted" message. Because I can't install this update, I can't get the Marshmallow OTA update to get pushed to my phone. Also when I connect my phone to Samsung Smart Switch, it says "Your device software is up to date: OI2(ATT)" which can't be right. Is there anything else I can do or try at home before I take it to a Samsung Experience / BestBuy store to try to have them push the updated software to my phone? Thank you.
I updated my moto x4 from Oreo to pie using flash using boot loader. my boot loader is still locked and software status is official too. It still is unable to update to January security update. Please help !!
yes I have also facing same issue... i have also try by safe mode but shows something not right .... reconnecting to server... might be Moto update Services try to connect moto server which has not able to connect due some issue in server... hope so this is issue...
you can connect to moto support team let me know what they are say for this issue.
They told to reset and try again.. to do that I got to backup my data which LL take time.. so on hold as of now
Yup, same here. I got the Android 1 Google Fi model (Bootloader unlocked, unrooted). I'll try again in a week and see if it resolves itself.
And another ~ bought 2, mine showed the update 3 days before my wife's but won't start (download and install now, via wifi only and it reverts back to the settings screen). She got the notification last night and it took first try. First time I've had this issue in the 4 months I've had the phone, just glad I'm not alone here....
Since you're official/fully stock, there's not really any alternatives besides factory reset or await for full image is available to manually flash via fastboot method. You do not need to unlock long as you stick with motorola firmwares. Links in FAQs thread.
Nothing new here? Mine keeps nagging me to do the update, start it and it shows getting to 17% on step 3 of 6, then just kicks me back out to the setting screen.
This is my first android phone (from a flip), couldn't get lineageos to work with my provider (RedPocket) and have neutered as much of the google crap as possible. Right on down to disabling all permissions for Play Store. Could that be part of my issue?
It has been nagging me since last few weeks, no solution apparently
New Update:
Could actually able to fix the issue by installing a vpn and set it as a USA based server.
My phone was bought in US and I was using it elsewhere. After using an USA based IP it downloaded the update and voila.
I received the OTA notification this afteroon for Aug. update for my AT&T Note 9. Everything was fine and normal until 'after reboot'. It looked like everything was fine, and the 'after reboot stuff' seemed to be nearly finished but an "Install Interrupted: the software could not be installed" message displayed in the place of the "success" message.
In all my years of OTAs, I think this may be my first failure. What is happening here?
(EDIT) I just manually checked and found the update, downloaded/installed/rebooted/errored again; same message.
Potentially Helpful info: I'm currently on the July 1 ETG1 - I ODIN'd the Xfinity ETG1 from Sammobile.
Any tips or advice are welcomed and appreciated. Hoping to avoid ODIN.
TeldenW said:
I received the OTA notification this afteroon for Aug. update for my AT&T Note 9. Everything was fine and normal until 'after reboot'. It looked like everything was fine, and the 'after reboot stuff' seemed to be nearly finished but an "Install Interrupted: the software could not be installed" message displayed in the place of the "success" message.
In all my years of OTAs, I think this may be my first failure. What is happening here?
(EDIT) I just manually checked and found the update, downloaded/installed/rebooted/errored again; same message.
Potentially Helpful info: I'm currently on the July 1 ETG1 - I ODIN'd the Xfinity ETG1 from Sammobile.
Any tips or advice are welcomed and appreciated. Hoping to avoid ODIN.
Click to expand...
Click to collapse
I did the same as you and the OTA worked. I can't remember where I found the files I used but it wasn't from sammobile if that could make any difference. I know the size of the file and time it took to install seemed really long for a small file.
I've finally made time to backup - Factory Reset - restore, and then I tried up OTA the Aug AT&T update. I got the same Install Interruption error message from the OP...
I've tried plugging my phone into my computer and forcing the install with SmartSwitch... SmartSwitch sees ETG1 (July) as 'most up to date', and won't let me try to update.
Anything else I could try?