Database Develop

Samsung Galaxy Note 5 S-Pen Sensitivity Issue

Starting a new thread since I could not find any existing thread on this and it is quite surprising since this is a widespread issue and for the same reason Samsung service here in Melbourne even refused to acknowledge this is an issue! There logic seemingly being if the issue is present in the demo unit in the store as well, it is not an issue! Vodafone has also refused to honor the warranty, even though it is in the first month of my contract and they should be replacing the handset and dealing with Samsung, and have instead told me to provide them with an acknowledgement from Samsung stating it is an issue! Talk about deadlocks!
Now coming to the issue, I have found out that there are sensitivity issues when using the S-Pen on the bottom right and left corners of the screen. There are issue on the top part of the screen as well but they arent as serious. I would also request you to check the same on your device and report back if you are also facing the same.
To check, first get into diagnostics mode by dialing *#0*# and then go to the S-Pen tab.
1. As you can see in the video, the bottom right and left corners have definite and serious issues with S-Pen sensitivity. I found this out, and it is also a use case and one of the major reasons that I went for Galaxy Note 5, while taking a screen grab from the middle of the screen right until the bottom right corner. I just could not do it. As soon as the S Pen reaches near the corner, the sensitivity issue makes sure that input isn't recognized. Not only this, even when it manages to identify the touch, the tracking is random with the S-Pen having a mind of its own.
2. The second issue is while drawing on the top part of the screen with the S-Pen but this one is not as serious as the first one. You can see in the video that S-Pen loses sensitivity in one particular area of the screen. This is easily corrected though, by pressing the S-Pen harder on the screen.
This is apart from the lag and slowness issues that rear their ugly head every once in a while and in a phone which runs an Octa Core CPU with a whopping 4GB of RAM. This is my first Samsung in a long long time and it has left me disappointed again exactly like it did in the past whenever I bought a Samsung phone. To me the level of polish of the hardware on a device costing as much as this is simply not acceptable. What are your thought? Please report in this thread if you are facing the same issue as I am with the S-Pen.
https://www.youtube.com/watch?v=XN41nE1lWGI

I have multiple stand-alone S Pens and don't experience what you're describing with them or the one included with the device.

BarryH_GEG said:
I have multiple stand-alone S Pens and don't experience what you're describing with them or the one included with the device.
Click to expand...
Click to collapse
Strange because I could replicate it on all the demo devices in the store. That is their reasoning for refusing the warranty as well.

I'll say this, the included pen is more responsive on the display than pens that are pre-Note 5 so something in the pen and/or display has changed.

Does it mean mine has a problem then? I am wondering if anyone else can also confirm the same?

I can confirm the bottom left and right corner of my note 5 behave just like OP's does... but wouldn't have found out if he didn't mention it

alexcarterkarsus said:
I can confirm the bottom left and right corner of my note 5 behave just like OP's does... but wouldn't have found out if he didn't mention it
Click to expand...
Click to collapse
Thanks Alex. I found the issue because I could not take a screenshot which finished near the bottom corner of the screen. Now smart select is a headline feature of the phone and this hadrware oversight to be is just not acceptable. The Samsung service would not acknowledge it as an issue let alone do something about it. May be it is only on the first batch of phone. Who knows?

I checked my phone (SM-N9208 TW, mfg: will add later) and the bottom corners have poor tracking with the hover point flying off the screen when held above.
Overall this issue shouldn't affect the usability of the phone if you rarely use these areas since it's still possible though difficult to use the s-pen there.
Edit: I re-tested with my phone flat and s-pen vertical*. The s-pen can be used on the very bottom corners with precise movements, so I don't think will affect usability for most people most of the time.
*Having the s-pen on an angle can affect the tracking significantly as seen in your video. I think the only solution would be to modify the s-pen to track at the very tip. This would probably make the tip non-replaceable and/or more complex and expensive. If someone has time, try using the s-pen without a tip and see if/how it tracks.
Update: I tested a SM-N920W8 in store and it had the same corner issue.

I complained to Vodafone again and they decided to take the phone back. Back to trusty properly working iPhone 6s Plus 64GB. My last Samsung device no matter what the specs. I wouldn't be interested in one even if it will have a gazillion core CPU and few petabytes of RAM.

I have the same issue. Can anyone else, note 5 users confirm about this issue. (Bottom right hover issue)

I dont't face that problem
Edit: here is a screenshot
https://drive.google.com/file/d/0B5LZ1p_SFZ3faTFJNzBzZGlnbzA/view?usp=docslist_api

Mine does it a little bit.
It still passes the test so I believe it's within spec. I honestly don't see it being a warranty issue.
Sent from my SM-N920T using Tapatalk

Sometimes, it is the Cover magnet.
Sometimes, it is the Cover magnet. . Try to remove you phone from it and try the s pen in the touch area in question. It worked for me with in a leather flip cover. The same for the s note stopping error message.

same here
SM-N920C cihazımdan Tapatalk kullanılarak gönderildi

if you have magnetic casing will get such problems ....
or fake s-pen need to replace with original or better fake quality

My stylus is overly sensitive; so much that I can't write properly. All text is in continuation even when I lift the stylus off for whitespace. I even followed the article on adjusting the sensitivity of the S Pen by removing the click-button cover and adjusting the Potentiometer. However, the note 4 s pen is entierly different as it doesn't have any Potentiometer under the click button. Link to article:
http://forum.xda-developers.com/showthread.php?t=2191333
What annoys me most is that I never had this issue before I flew overseas last month. I started experiencing this issue after I came back and it has rendered my s pen useless. Has anyone found a way to adjust Potentiometer on the new S spen yet (it might be located under top cap but i'm not sure how to open it).

espionage said:
My stylus is overly sensitive; so much that I can't write properly. All text is in continuation even when I lift the stylus off for whitespace. I even followed the article on adjusting the sensitivity of the S Pen by removing the click-button cover and adjusting the Potentiometer. However, the note 4 s pen is entierly different as it doesn't have any Potentiometer under the click button. Link to article:
http://forum.xda-developers.com/showthread.php?t=2191333
What annoys me most is that I never had this issue before I flew overseas last month. I started experiencing this issue after I came back and it has rendered my s pen useless. Has anyone found a way to adjust Potentiometer on the new S spen yet (it might be located under top cap but i'm not sure how to open it).
Click to expand...
Click to collapse
I am having this same problem. Did you ever find a fix for it? Thank you!

Yes confirmation of problem
I found the same problem. If you try to draw a square in the S pen test mode you cannot draw a square in the bottom left or right corner. The square will turn into some kind of strange wiggle shape.
I live in Malaysia and went to the official Samsung head office service center and they confirmed this is a problem with all Note 5 models and the lady showed me her own personal Note 5 which had the same problem (actually worse than mine).
The service technicians said they do not know the reason for this problem. But as an electrical engineer I suspect there is some sensors in those areas which cause interference with the S Pen.

Possible screen defect

I have been having bad luck with my new phones. I decided to get the AT&T galaxy s6 active. My first galaxy s6 active developed a lower microphone problem. The microphone was garbled at first, which I attributed to bad signal quality when I made a call and it sounded bad.
Then it stopped working altogether, which I discovered when Google Now stopped working. AT&T completely replace the phone, after an hour wait in which someone had to run across the street to retrieve a replacement.
After using the new phone for a few weeks , I noticed that while displaying gray colors, faint lines would be visible on the screen. This is slightly visible on scrolling images of solid colors. Actually noticed while playing game called arrow, and I thought it was dirt under my screen protector. I remove the screen protector and clean the phone, but the lines remained.
I checked another galaxy s6 active that another family member owns that has the same screen protector, and he had similar looking lines only apparent on gray colors, although they were even fainter and in different positions and numbers presumably. I check a third active that's never had a screen protector. It had the same lines. These are all new phones about two to three weeks old. I checked a normal galaxy s6 that my sister owns, and it did not exhibit those lines.
As far as I know both phones have the same screen but the galaxy s6 ACTIVE has a waterproof coating. This is a side effect of having the coating ? I did contact live support which was no help at all. He / she I just advised me to return it to AT&T, which I am NOT doing again especially if it's might B a normal trait. Any ideas?

Anyone using a VR headset with this ?

Hi,
I got the Procus BRAT VR from Amazon a few days back. I tried using it yesterday, however the phone clamp of the VR is such that the Power button always gets pressed and I end up restarting the phone every time I mount / dismount. I can shift it slightly to the side, but then the phone doesn't align properly to both the eyes.
http://www.amazon.in/Procus-BRAT-Adjustable-Compatible-Cardboard/dp/B01KCLWD92
Also, I can't seem to figure out how to use the clicker and where to stick it on the VR, I tried a few places, but it wont "Click" properly ( atleast I think it doesn't work).
Any suggestions if anyone is using a VR with the Oneplus 3 ? Any good recos ? Any app I can use to test the clicker ?
Thanks

I saw an article a while back about how Mattels toy looking VR headset was one of the best. Picked one up locally and it has worked great for me. Not sure what the clicker is? On the headset the button presses on a spot on the screen and it registers as a click, it doesn't use a magnet on the side like google cardboard did.

dcontrol said:
I saw an article a while back about how Mattels toy looking VR headset was one of the best. Picked one up locally and it has worked great for me. Not sure what the clicker is? On the headset the button presses on a spot on the screen and it registers as a click, it doesn't use a magnet on the side like google cardboard did.
Click to expand...
Click to collapse
I picked up that ViewMaster last year to play with. The clicker is connected to a little rubber finger inside that taps the screen to make selections. For 25 bucks, I couldn't resist. It's been months since I've picked it up though. Didn't look bad with the 2k screen in my LG G4, I'll have to see what it's like with the OP3 when it (eventually) arrives. (Scheduled for today ... but nothing yet!)

TarunN5 said:
Hi,
I got the Procus BRAT VR from Amazon a few days back. I tried using it yesterday, however the phone clamp of the VR is such that the Power button always gets pressed and I end up restarting the phone every time I mount / dismount. I can shift it slightly to the side, but then the phone doesn't align properly to both the eyes.
http://www.amazon.in/Procus-BRAT-Adjustable-Compatible-Cardboard/dp/B01KICLWD92
Also, I can't seem to figure out how to use the clicker and where to stick it on the VR, I tried a few places, but it wont "Click" properly ( atleast I think it doesn't work).
Any suggestions if anyone is using a VR with the Oneplus 3 ? Any good recos ? Any app I can use to test the clicker ?
Thanks
Click to expand...
Click to collapse
Hi. I just got my procus brat for my op3. I too ran into the same problem and stumbled upon your thread while looking for solutions. Anyways. In case it's still unsolved, the package included some peices of styrofoam tape. Stick those on the inside of the clasps that hold your op3 to create a gap between your device and the clasps. This ensures that the buttons don't get pressed. Just stick those at the outer edge of the clasp. Enjoy your VR.

I have the loop vr, good viewer but no controls for gaming
Sent from my ONEPLUS A3000 using XDA-Developers mobile app

Spen problems

Anyone else experiencing spen glitchy behavior? Example I'll be hovering the pen over the screen and it'll scroll or select things without me touching the screen and sometimes it won't register the spen touching the screen when I actually try to scroll, or I'll use the square app at work and when my clients need to sign the screen it'll register the pen before even touching the screen. I really like the spen feature but at this point it's too unreliable to even use, is this normal behavior? My wife's note 8 exhibits the same behavior. Tmo note 8 and we both factory restored before setting up and did clean install no transfer data crap.

do you have a screen protector ?

No not me works great and I use my Spen everyday.

L1N3B3CK said:
do you have a screen protector ?
Click to expand...
Click to collapse
No I do not, my finger touches are fine, it's only when I use the spen does it act glitchy, do you think it's defective?

No issues with mine on Verizon, with a screen protector.

Shuthefrontdoor said:
Anyone else experiencing spen glitchy behavior? Example I'll be hovering the pen over the screen and it'll scroll or select things without me touching the screen and sometimes it won't register the spen touching the screen when I actually try to scroll, or I'll use the square app at work and when my clients need to sign the screen it'll register the pen before even touching the screen. I really like the spen feature but at this point it's too unreliable to even use, is this normal behavior? My wife's note 8 exhibits the same behavior. Tmo note 8 and we both factory restored before setting up and did clean install no transfer data crap.
Click to expand...
Click to collapse
Are you using a case with a magnetic kick stand?
My guess is yes.. can't use that with the Note's digitizer as the S-pen tech is magnetic based
If this is not the case (pun intended) then you probably have a faulty S-pen or Digitizer

L1N3B3CK said:
do you have a screen protector ?
Click to expand...
Click to collapse
ingenious247 said:
Are you using a case with a magnetic kick stand?
My guess is yes.. can't use that with the Note's digitizer as the S-pen tech is magnetic based
If this is not the case (pun intended) then you probably have a faulty S-pen or Digitizer
Click to expand...
Click to collapse
No just a regular super slim case, it's so annyoing as it only exhibits the problem sometimes not always , I guess I'll have to take it back

You're not using a magnetic car mount either, right?
Sent from my SM-N950U using Tapatalk

L1N3B3CK said:
do you have a screen protector ?
Click to expand...
Click to collapse
ingenious247 said:
Are you using a case with a magnetic kick stand?
My guess is yes.. can't use that with the Note's digitizer as the S-pen tech is magnetic based
If this is not the case (pun intended) then you probably have a faulty S-pen or Digitizer
Click to expand...
Click to collapse
ingenious247 said:
You're not using a magnetic car mount either, right?
Sent from my SM-N950U using Tapatalk
Click to expand...
Click to collapse
I do in the car but I noticed this issue immediately after first spen use and I didn't have a magnetic car mount yet, so I don't think they are related and I don't use the spen when I'm in the car

Some of the Same
I also absolutely love the S Pen and I've had the note line for years. This time around with the Note 8 I'm experiencing a weird glitch that's happening with Google products ie Google Chrome Google app Google Maps. Especially when I use the Google app to read different articles. When I open the articles it will literally freeze and not recognize any touch. However if I open that article with my finger and scrolled just a little bit with my finger then I don't suffer the same problem but if I initiate scrolling with the S Pen it freezes every time. This is really frustrating to the point where I have to force close the app to get it to respond at all.... Google and Samsung please figure this out!!!! It really is maddening!!!

At least Spen works with no issue on my phone. I use it pretty often for making notes and also I found it faster and convenient to write in chat messages..

Try changing the nib. I had similar problems which seem to have gone after a nib change, maybe coincidental.

No problem on mine at all. See if you can borrow spen from somebody and test with different pen maybe? Also I would reset the phone and test again, before sending it back.

I exchanged the phone and so far it's been good, fingers crossed

Are you maybe triggering some of the events and tools that the S-pen does without touching the screen? One place this first "caught" me off guard was reading email. When you hover just of the screen it gives you choices and can do actions. There are also scroll choices in Chrome that fire up by hovering.
Just to make sure, I suggest watching
.
If it isn't behaving like in the video and you know you aren't triggering hover events, then I would definitely get it replaced.

I can't understand why third party case makers continue making cases with magnets in them for our Note series. It usually causes issues with the S-Pen. Like, a foldable stand can just be designed to "click" in place when not in use. You don't need a magnet for that. And for the wallet type cases they can just use velcro or something to clip it back into place without a magnet.

Any update? I also sent my phone in for repair of a similar issue and when I got it back, it seems like nothing was fixed. Samsung wrote that they "replaced cosmetic" whatever that means?

I had a similar issue with my note 7, as the recall started and I refused to surrender my note7, claiming warranty was not an option, I bought a spen, and, that solved it, to this day works fine, in this case with a note 8, you must go and claim warranty or, try with some one else's spen to sort the problem out

Thanks for the reply. Unfortunately in my case it seems like the s pen is not the issue. I've gone into a Best Buy and used their pen and I still encounter the same issue :/

DrIzzLe85 said:
I also absolutely love the S Pen and I've had the note line for years. This time around with the Note 8 I'm experiencing a weird glitch that's happening with Google products ie Google Chrome Google app Google Maps. Especially when I use the Google app to read different articles. When I open the articles it will literally freeze and not recognize any touch. However if I open that article with my finger and scrolled just a little bit with my finger then I don't suffer the same problem but if I initiate scrolling with the S Pen it freezes every time. This is really frustrating to the point where I have to force close the app to get it to respond at all.... Google and Samsung please figure this out!!!! It really is maddening!!!
Click to expand...
Click to collapse
I had the same problem when searching with Google and the result was shown in Chrome. Using the SPen and the site hang. Using my finger no problem. I then changed from Samsung Internet Browser to Chrome as default browser. The problem was gone.

Major Issues with my N6! Can Anyone Help?

So my main issue right now is no sound whatsoever unless I use a wired headset (earbuds etc).
No sound through speaker. Any changes made in options to troubleshoot have failed.
Also, I have no camera app at all. It's like it never existed for this phone.
I'd be okay with it, simply because I finally got the phone up and running again after a battery and mid-frame assembly replacement, but I need sound and camera. Especially the camera due to my banking app.
My Setup
twrp-3.2.1-0-shamu
RR-N-Neo-v5.8.5-20180119-shamu-Unofficial - Android N 7.1.2
open_gapps-arm-7.1-mini-20180122
Magisk 15.3 (from official XDA thread)
*optionally - Viper4android 2.5.0.5
So the two main problems are no sound at all unless I have headphones in.
No camera app or anything
I will add, I can access the non-existent camera through the gallery app included in that RR Neo build, but it FC's immediately and continually.
I've done every wipe imaginable minus a factory image flash of the last Nougat build for our phones.
Complete wipes including: in TWRP the "yes" option on Format Data.
Factory Reset followed by Dalvik, Cache, System, and Data wipes.
Essentially everything I've been doing without issue for the few years I've owned this phone.
If anymore info is needed I'm willing to provide it, sincerely hope someone can help me diagnose or possibly fix this phone.
Seriously, thanks for any help provided.
Just help me get away from this iPhone 5 loaner

ProjectAlly said:
So my main issue right now is no sound whatsoever unless I use a wired headset (earbuds etc).
No sound through speaker. Any changes made in options to troubleshoot have failed.
I finally got the phone up and running again after a battery and mid-frame assembly replacement
Click to expand...
Click to collapse
The above concerns me...
Was the sound working prior to the replacement?
Sent from my Nexus 6 using Tapatalk

Neo said:
The above concerns me...
Was the sound working prior to the replacement?
Sent from my Nexus 6 using Tapatalk
Click to expand...
Click to collapse
Yep, was working perfectly before replacement and for about a day or so after.
Only issue I had sound-wise was with static-y audio when headphones or aux cable was plugged in for my car's head unit.
Not sure what happened. I did notice on the mid-frame assembly I bought, there was no earphone speaker, it's the module next to the camera. So today I added it to the new mid-frame and no dice...also to be sure I used my old headphone jack on the old frame, and no change.
Could it be the battery isn't strong enough?
EDIT:
The battery I bought: https://www.amazon.com/gp/product/B01DJZMJH4/ref=oh_aui_detailpage_o01_s00?ie=UTF8&psc=1
Midframe: https://www.fixez.com/motorola-nexus-6-midframe-and-bezel-midnight-blue

ProjectAlly said:
Yep, was working perfectly before replacement and for about a day or so after.
Only issue I had sound-wise was with static-y audio when headphones or aux cable was plugged in for my car's head unit.
Not sure what happened. I did notice on the mid-frame assembly I bought, there was no earphone speaker, it's the module next to the camera. So today I added it to the new mid-frame and no dice...also to be sure I used my old headphone jack on the old frame, and no change.
Could it be the battery isn't strong enough?
Click to expand...
Click to collapse
No, wouldn't be the battery.
Ok so, that speaker you added to the mid frame by the camera on top, has two pins. Those two pins need to be facing towards the camera (they touch two metal contacts). If those pins aren't touching those contacts, it won't work. Likewise, the speaker on the bottom that is attached to the motherboard, has two tiny pins (one on each side) that make contact to two metal plates on the mid frame. Check and make sure these things are making contact.
Sent from my Nexus 6 using Tapatalk

So I just checked the contacts, and that speaker is seated properly.
No sound.
It's killing me right now. This battery is doing fantastic, but I can't use the phone.
Still no camera either. Just doesn't show up in app drawer, on launcher or anywhere but gallery.
Starting to think the phone might be a goner. Which would be a shame...

ProjectAlly said:
So I just checked the contacts, and that speaker is seated properly.
No sound.
It's killing me right now. This battery is doing fantastic, but I can't use the phone.
Still no camera either. Just doesn't show up in app drawer, on launcher or anywhere but gallery.
Starting to think the phone might be a goner. Which would be a shame...
Click to expand...
Click to collapse
That's a shame man. Sounds like something was either damaged during the replacement or some ribbon cables may not have been seated all the way, idk. If it were me, I'd do a complete tear down and put it all back together and hope for the best.
Sent from my Nexus 6 using Tapatalk

UPDATE:
@Neo
I took your suggestion, tore everything apart, at least on the frame, turns out the frame wasn't making good contact with the LCD panel. Once that was established, I put everything together again and thankfully had one of the last factory images released from Google, re-flashed stock with the toolkit, and once it booted up, camera worked and so did the sound! But only out of one speaker.
Checked the frame again, turns out the new one had that clear plastic blue, sticky tape looking stuff, moved that and bottom speaker worked too.
TL;DR
Problem solved, turns out I wasn't thorough enough with making sure all ribbons and modules were making contact with the frame and LCD panel. Oh and flashing a factory image fixed all software related problems (no camera app showing up or working etc).
Happy camper for now!

ProjectAlly said:
UPDATE:
@Neo
I took your suggestion, tore everything apart, at least on the frame, turns out the frame wasn't making good contact with the LCD panel. Once that was established, I put everything together again and thankfully had one of the last factory images released from Google, re-flashed stock with the toolkit, and once it booted up, camera worked and so did the sound! But only out of one speaker.
Checked the frame again, turns out the new one had that clear plastic blue, sticky tape looking stuff, moved that and bottom speaker worked too.
TL;DR
Problem solved, turns out I wasn't thorough enough with making sure all ribbons and modules were making contact with the frame and LCD panel. Oh and flashing a factory image fixed all software related problems (no camera app showing up or working etc).
Happy camper for now!
Click to expand...
Click to collapse
That was the only thing I could think of
Improper contact with the pins. If you had done all this and it still didn't work, I'd have been at a loss lol. Glad you're up and running.

Neo said:
That was the only thing I could think of
Improper contact with the pins. If you had done all this and it still didn't work, I'd have been at a loss lol. Glad you're up and running.
Click to expand...
Click to collapse
Neo the great to the rescue!! [emoji108]