Phone boot loops at M logo Moto E5 Plus model XT1924-3 - Moto E5 Questions & Answers

Exact problem step by step
I press power button to turn ON the phone
Moto M logo appears less than a second and screen goes black
Again M logo appears and screen goes black - this loops indefinitely
USB debugging and Bootloader unlock is NOT enabled - no option to reflash stock or change OS
Haven't opened up the device physically yet. Any soft troubleshooting steps appreciated

Maybe this will help?
You're best bet is either getting back to where your bought the phone (with warranty) and getting another one if you can't do that try getting to your phones (Stock) Recovery and from there hard resting your phone (wiping your date and cache) if all that didn't work for you try fixing your phone at your local Motorola/Lenovo center
Sorry for the horrible English and the inclusive tutorial would hope you the best with you phone the.

pcselvan said:
Exact problem step by step
I press power button to turn ON the phone
Moto M logo appears less than a second and screen goes black
Again M logo appears and screen goes black - this loops indefinitely
USB debugging and Bootloader unlock is NOT enabled - no option to reflash stock or change OS
Haven't opened up the device physically yet. Any soft troubleshooting steps appreciated
Click to expand...
Click to collapse
I would Try LMSA's Flashing/Rescue option
https://forum.xda-developers.com/general/general/update-moto-lenovo-moto-smart-assistant-t3951714
Sent from my jerry_cheets using XDA Labs

AlenovoNOoB said:
You're best bet is either getting back to where your bought the phone (with warranty) and getting another one if you can't do that try getting to your phones (Stock) Recovery and from there hard resting your phone (wiping your date and cache) if all that didn't work for you try fixing your phone at your local Motorola/Lenovo center
Sorry for the horrible English and the inclusive tutorial would hope you the best with you phone the.
Click to expand...
Click to collapse
Thanks, I guess i'll take it to local repair shop, this phone is out of warranty and approaching Motorola center (Out of warranty repair) would cost me the price of another phone.

sd_shadow said:
I would Try LMSA's Flashing/Rescue option
https://forum.xda-developers.com/general/general/update-moto-lenovo-moto-smart-assistant-t3951714
Sent from my jerry_cheets using XDA Labs
Click to expand...
Click to collapse
Hi thanks for the suggestion, I tried the Rescue option and it did flash with stock ROM about 1.4GB but did not help. Goes in boot loop again - Now i can confirm that this phone is dead due to hardware problem. Will take it to local repair shop (post covid19 lockdown lift) and see if it helps.

pcselvan said:
Hi thanks for the suggestion, I tried the Rescue option and it did flash with stock ROM about 1.4GB but did not help. Goes in boot loop again - Now i can confirm that this phone is dead due to hardware problem. Will take it to local repair shop (post covid19 lockdown lift) and see if it helps.
Click to expand...
Click to collapse
I'm having the same problem. I can not find a fix anywhere. But I can get into my phone temporarily so I thought I would share this with you:
While the phone is flashing the blue screen, hold down the power button and the down volume button for about 5-10 seconds... the recovery screen will appear... then you HAVE TO PLUG a usb data cable into your phone and connect it to a computer. Once the connection is secure, you can select RECOVERY MODE from the menu with the volume arrow keys... then tap the power button to select RECOVERY. Blue screen for about 10 seconds then it goes to the little dead green robot with a red exclamation point. hold down the power button, then tap the UP VOLUME key... this will take you to the Recovery menu.... now select Reboot system now. and the phone will boot up and work normally... UNLESS you unplug it from the computer, then it will immediately go back to Blue Strobe Light mode. Hope this works for you so you can recover some data if you need to.
I did a factory reset like this and still get the flashing. no boot. I found this thread looking for a fix, but alas there seems to be none. so going back to samsung when i can get to a store.

Please share solution you found
pcselvan said:
Hi thanks for the suggestion, I tried the Rescue option and it did flash with stock ROM about 1.4GB but did not help. Goes in boot loop again - Now i can confirm that this phone is dead due to hardware problem. Will take it to local repair shop (post covid19 lockdown lift) and see if it helps.
Click to expand...
Click to collapse
I am also facing same issue

Related

Phone Stuck: Weird Problem

Hello Friends,
Dont know what the hell is this, but it is totally weird.
Actually i m using NOVA Rom 3 and it was running pretty good on the device.
I m browsing the firefox and checking laptops on ebay.
all of sudden my phone hangs, i wait for few minutes but nothing happened.
I pulled off he battery and restart it, but it stuck on the booting (LG Logo) and all the buttons were flashing.
I decided to restore the backup and tried to boot it into the CWM by pressing the G key, (i always use the same method to boot in to recovery)
after many tries, i plugged it into the PC via USB and boot into the firmware upload mode (by pressing the volume up and insert the cable into USB)
i tried to flash it with the KDZ Tools, it says 100% done but i cant boot up the fone.
Please guys tell me what to do,.
And i think LG will not giving me any warranty as the phones is rooted and i was using a custom firmware
Thanks
I want to know a thing
My fon is not booting, i tried every method.
So how LG guys will know that my phone is rooted and i installed a custom firmware?
Or they just checked it after the repair and then charge me?
May be some one will solve this query..
Thanks
remove your battery press the volume down button and connect your mobile with your computer..open lg moblie update then go to support and select emergency recovery...then dial your imei and press check...then wait until it's done...this should work
alex_tsi said:
remove your battery press the volume down button and connect your mobile with your computer..open lg moblie update then go to support and select emergency recovery...then dial your imei and press check...then wait until it's done...this should work
Click to expand...
Click to collapse
UP, not down!
It is now in service center and they are going to change the motherboard
saku4388 said:
It is now in service center and they are going to change the motherboard
Click to expand...
Click to collapse
Well, it seem you have hardware problem... perhaps it's one of a bad product...
Yup, I just want to say it is the worst product i have ever had
Just received the repaired today
saku4388 said:
Just received the repaired today
Click to expand...
Click to collapse
And ... how about now?

[Q] Still have the stock rom, why did my phone stuck?

Hi, first of all I must say that I never used any custom rom or flushed my phone yet. I still use the stock rom provided by LG. So I was typing a text a message today and suddenly phone locked and I couldn't do anything. I clicked power button and pressed again to get the main screen but some part of the screen was total black and some part was just fine(still I can't do anything btw). So I just pressed power button longer to close; I could close it but then when I tried to boot, I just got stuck at LG logo and it's still the same(30 minutes passed!!!). How about that? What should I do?
Remove battery.
Wait 10 seconds.
Then put battery back and turn it on again.
I just did it; over 3 minutes passed and it's still stuck at LG logo!!
my advice alhough i have not worked with lg phones would be to reinstall the stock rom. i am unsure from your post if you were using a custom rom when this happened when you bot the phone if its like the htc phones you can hold the voldown and power buttons to get into what is essentially the bios of the phone i hope this helps
Sent from my ADR6400L using the XDA mobile application powered by Tapatalk
neo_crm said:
I just did it; over 3 minutes passed and it's still stuck at LG logo!!
Click to expand...
Click to collapse
Then, connect the phone to the usb in a windows computer.
Run the LGMobile Update tool.
Go to the menu Customer Support/Recovery Phone
Follow the instructions there.
I connected the device via USB and opened the Recovery Mode in lg mobile update tool, but it doesn't recognize my device. I already installed usb drivers and they were working correctly couple of days ago. What else I could do? Any help would be appreciated...
hi! How about hard reset?
Sent from my LG-P970 using Tapatalk
BoyBawang2 said:
hi! How about hard reset?
Sent from my LG-P970 using Tapatalk
Click to expand...
Click to collapse
Well, it seems like I have to do one, because I fell that it'll never come back so where should I begin for a hard reset?
Remove battery
Put it back
Hold Volume Up.
While holding, plug in USB cable to computer.
Your screen should say S/W Upgrade.
Run LGMobile Update.
Customer Support/Recovery Phone.
dcardozo said:
Remove battery
Put it back
Hold Volume Up.
While holding, plug in USB cable to computer.
Your screen should say S/W Upgrade.
Run LGMobile Update.
Customer Support/Recovery Phone.
Click to expand...
Click to collapse
I did exactly what you said. It could successfully update the phone, it's still stuck at lg boot logo. So the next thing I should do is a hard reset?
After what you did, it could take a few minutes to start, that is normal after rom changes.
I'm not aware of a 'hard reset' for the P970, beyond what you did.
I think this could be an indication of a hardware failure.

HTC ONE not able to boot and stuck in HTC Screen

Hi All,
Need help here as I received a official OTA Update for 4.2.2 today.
After download the OTA package, the phone start updating the system.
But I think it failed in the middle of updating because I saw the red triangle mark appear on screen.
Now, my phone is not able to boot up and keep on stuck in the white HTC Screen.
Anyone here would give some suggestion or solution to help me overcome this issues? :crying:
Thanks for all in advance.
** My phone is non-rooted devices
This issues has been solved by download the correct RUU for my phone. Thanks all for helping me.
xiang5377 said:
Hi All,
Need help here as I received a official OTA Update for 4.2.2 today.
After download the OTA package, the phone start updating the system.
But I think it failed in the middle of updating because I saw the red triangle mark appear on screen.
Now, my phone is not able to boot up and keep on stuck in the white HTC Screen.
Anyone here would give some suggestion or solution to help me overcome this issues? :crying:
Thanks for all in advance.
** My phone is non-rooted devices
Click to expand...
Click to collapse
Is it stuck at the white HTC splash screen that says quietly brilliant or the boot up animation screen that has the beats logo on it?
If stuck at the splash screen just hold power and both volume keys to force a reboot and see if it boots up then. If it is stuck during the boot animation you may have to try a factory reset.
You may still be able to do a factory reset depending on where the update failed.
Hold power and Vol down for until it boots into the bootloader. Then press the power button again to select bootloader. In the bootloader list you should see factory rest, use volume keys to highlight it and power to select it.
This will wipe all your data you had saved on the internal storage, but that would be better than a non booting phone.
Best of luck.
crushalot said:
Is it stuck at the white HTC splash screen that says quietly brilliant or the boot up animation screen that has the beats logo on it?
If stuck at the splash screen just hold power and both volume keys to force a reboot and see if it boots up then. If it is stuck during the boot animation you may have to try a factory reset.
You may still be able to do a factory reset depending on where the update failed.
Hold power and Vol down for until it boots into the bootloader. Then press the power button again to select bootloader. In the bootloader list you should see factory rest, use volume keys to highlight it and power to select it.
This will wipe all your data you had saved on the internal storage, but that would be better than a non booting phone.
Best of luck.
Click to expand...
Click to collapse
Hi crushalot,
Thanks for your advices and Yes it stuck in the white screen with quietly brilliant. I have tried your solution which boot into bootloader and did the factory reset, but too bad, it doesn't make my day.
I'm currently download the RUU I found in the Internet, do you think that will help ?
xiang5377 said:
Hi crushalot,
Thanks for your advices and Yes it stuck in the white screen with quietly brilliant. I have tried your solution which boot into bootloader and did the factory reset, but too bad, it doesn't make my day.
I'm currently download the RUU I found in the Internet, do you think that will help ?
Click to expand...
Click to collapse
Yes, a proper RUU should be able to reset you to 100% stock if your weren't rooted or S-Off.
crushalot said:
Yes, a proper RUU should be able to reset you to 100% stock if your weren't rooted or S-Off.
Click to expand...
Click to collapse
Too bad the RUU I downloaded is not suit for my phone, do you have any idea where can I get the RUU for my phone ? I'm from Malaysia, perhaps an ASIA RUU is suit for it ?
xiang5377 said:
Too bad the RUU I downloaded is not suit for my phone, do you have any idea where can I get the RUU for my phone ? I'm from Malaysia, perhaps an ASIA RUU is suit for it ?
Click to expand...
Click to collapse
Was everything 100% stock?
Eg. Stock recovery , kernel?
Sent from my One using Tapatalk 4 Beta
Read this:
http://www.androidayos.com/2013/04/...ck-to-stock-installation-guide-and-procedure/
Unfortuanlty it looks like the bugsylawson.com site where the RUU's served is down right now.
Maybe take a look through this thread:
http://forum.xda-developers.com/showthread.php?p=39588860
squabbi said:
Was everything 100% stock?
Eg. Stock recovery , kernel?
Sent from my One using Tapatalk 4 Beta
Click to expand...
Click to collapse
Yes, I never root my phone before and it is 100% new phone which only 1 month old.
crushalot said:
Read this:
http://www.androidayos.com/2013/04/...ck-to-stock-installation-guide-and-procedure/
Unfortuanlty it looks like the bugsylawson.com site where the RUU's served is down right now.
Maybe take a look through this thread:
http://forum.xda-developers.com/showthread.php?p=39588860
Click to expand...
Click to collapse
Alright, thanks for the link, Let me have a look on it. but all the link is just like what you mention , all link down. ><"
xiang5377 said:
Hi All,
Need help here as I received a official OTA Update for 4.2.2 today.
After download the OTA package, the phone start updating the system.
But I think it failed in the middle of updating because I saw the red triangle mark appear on screen.
Now, my phone is not able to boot up and keep on stuck in the white HTC Screen.
Anyone here would give some suggestion or solution to help me overcome this issues? :crying:
Thanks for all in advance.
** My phone is non-rooted devices
Click to expand...
Click to collapse
Is your usb cable plugged to phone while updating OTA? I got an issue with previous HTC one x, OTA update stuck.. after I unplugged the usb cable.. it works. My ONE just got OTA updated.
Sent from my HTC One using xda app-developers app
I finally manage to solve my issues by downloading RUU for my phone, and now it work!
Thanks crushalot,squabbi and alanchai for paying attention in my post.
Million thanks for your help
Glad you got it working.
Happy to help.
crushalot said:
Glad you got it working.
Happy to help.
Click to expand...
Click to collapse
Crushalot I have a similar issue with my HTC one like xiang5377. Except my phone is stock no root nothing, actually it was given to me to root. It has been a long time since I have rooted a phone and im lost here. My friend got the phone online which might have been his first mistake, second I believe it was from China. In any case lt me explain what has gone on, I have been looking for instructions in unlocking bootloader in fastboot mode which is not an issue, I found it but I am unable to get to the bootloader by pressing power key and VOL down.....strange so I looked under settings to turn off fastboot and the option wasn't there at all. When I press VOl down and power key it goes to some strange looking menue in Chinese REALY! OK so I searched Google and fopund a post that suggested it might be a fake. So I tried VOL up and power key and it took me another strange looking screen. I actually had the option for "normal" "fastboot" and something else:fingers-crossed: Nothin stayed at that same screen for ever....so I pressed VOl down and power and it reset. I went back to that screen gain picked the one option should not have and now im stuck at htc quietly brilliant sceen:crying: I have tried all kinds of key options and still nothing NED HELP!! I am unsure if the phone is internal sprint T-Mobile etc... 100% stock.
jayrizz said:
Crushalot I have a similar issue with my HTC one like xiang5377. Except my phone is stock no root nothing, actually it was given to me to root. It has been a long time since I have rooted a phone and im lost here. My friend got the phone online which might have been his first mistake, second I believe it was from China. In any case lt me explain what has gone on, I have been looking for instructions in unlocking bootloader in fastboot mode which is not an issue, I found it but I am unable to get to the bootloader by pressing power key and VOL down.....strange so I looked under settings to turn off fastboot and the option wasn't there at all. When I press VOl down and power key it goes to some strange looking menue in Chinese REALY! OK so I searched Google and fopund a post that suggested it might be a fake. So I tried VOL up and power key and it took me another strange looking screen. I actually had the option for "normal" "fastboot" and something else:fingers-crossed: Nothin stayed at that same screen for ever....so I pressed VOl down and power and it reset. I went back to that screen gain picked the one option should not have and now im stuck at htc quietly brilliant sceen:crying: I have tried all kinds of key options and still nothing NED HELP!! I am unsure if the phone is internal sprint T-Mobile etc... 100% stock.
Click to expand...
Click to collapse
Might need some screen shots. It sounds like it may be a fake HTC One. Can you look at the bootloader screen on this fake and see if yours is similar:
http://forum.xda-developers.com/showthread.php?t=2362301
Or look here:
http://www.engadget.com/2013/07/14/fake-htc-one-plastic-mt6589/
If it is one the fakes then I'm not sure what to advise other than trying to return it and get a genuine unit.
If it is real then we might be able to do something. Are you able to reboot it by holding both volumes (up and down) plus the power buttons for 15+ seconds? It should cause it to reboot.
crushalot said:
Glad you got it working.
Happy to help.
Click to expand...
Click to collapse
crushalot said:
Might need some screen shots. It sounds like it may be a fake HTC One. Can you look at the bootloader screen on this fake and see if yours is similar:
http://forum.xda-developers.com/showthread.php?t=2362301
Or look here:
http://www.engadget.com/2013/07/14/fake-htc-one-plastic-mt6589/
If it is one the fakes then I'm not sure what to advise other than trying to return it and get a genuine unit.
If it is real then we might be able to do something. Are you able to reboot it by holding both volumes (up and down) plus the power buttons for 15+ seconds? It should cause it to reboot.
Click to expand...
Click to collapse
NO joy on reboot. I looked at that video and it seems to be the fake one, might explain why I wasn't able to get to the bootloader normally. This sucks now I will have to explain to my lieutenant that he got a fake one and I might have bricked it lol! What would you try next if it were real, or will I have to wait till it dies and still run the risk of it not booting up normally again. I was never able to get to normal bootloader.
---------- Post added at 04:51 PM ---------- Previous post was at 04:45 PM ----------
Also looking at the video, it had the same black menu not the white menu I have seen in other videos, indicating a newer OS. It also did not show fastboot option under settings/power option
http://imageupload.co.uk/files/36ha7p8hdv926l90b0l6.jpg
On the pic above I actually clicked on: [UART Boot] option and im stuck
If it was real, it would respond to the normal reboot commands and allow us to reboot the OS if working or boot to fastboot so we can use fastboot commands to see exactly what we were working with and decide the next move.
In you case, you may just have to wait until the battery dies and then perhaps it will boot normally, as it seems the clones don't have the same button commands to perform operations. You could try different combinations of button holding to see if it will reboot.
There may also be some more information on the Chinese forums, but could be hard for a English speaker to navigate and fin the info needed.
If the seller sold the device as a genuine HTC One then, obviously that is illegal and you could try to use that angle to force them to return it.
Best of luck.
crushalot said:
Might need some screen shots. It sounds like it may be a fake HTC One. Can you look at the bootloader screen on this fake and see if yours is similar:
http://forum.xda-developers.com/showthread.php?t=2362301
Or look here:
http://www.engadget.com/2013/07/14/fake-htc-one-plastic-mt6589/
If it is one the fakes then I'm not sure what to advise other than trying to return it and get a genuine unit.
If it is real then we might be able to do something. Are you able to reboot it by holding both volumes (up and down) plus the power buttons for 15+ seconds? It should cause it to reboot.
Click to expand...
Click to collapse
Sorry to overpoat ya but I read through the post you linked along with the video and it seems I have that same phone. The only issue he didn pick the same option I did
---------- Post added at 05:32 PM ---------- Previous post was at 05:17 PM ----------
crushalot said:
If it was real, it would respond to the normal reboot commands and allow us to reboot the OS if working or boot to fastboot so we can use fastboot commands to see exactly what we were working with and decide the next move.
In you case, you may just have to wait until the battery dies and then perhaps it will boot normally, as it seems the clones don't have the same button commands to perform operations. You could try different combinations of button holding to see if it will reboot.
There may also be some more information on the Chinese forums, but could be hard for a English speaker to navigate and fin the info needed.
If the seller sold the device as a genuine HTC One then, obviously that is illegal and you could try to use that angle to force them to return it.
Best of luck.
Click to expand...
Click to collapse
Thanks I really do appreciate it, I have attempted several button configs lol and still nothing. Looks like I have no choice but to wait till it dies and pray that it boots normally. I will check with my LT to see if it was sold as a genuine HTC ONE. It was on EBAY I believe so we will see. Thanks again will let you know what happens then!:good:
crushalot said:
If it was real, it would respond to the normal reboot commands and allow us to reboot the OS if working or boot to fastboot so we can use fastboot commands to see exactly what we were working with and decide the next move.
In you case, you may just have to wait until the battery dies and then perhaps it will boot normally, as it seems the clones don't have the same button commands to perform operations. You could try different combinations of button holding to see if it will reboot.
There may also be some more information on the Chinese forums, but could be hard for a English speaker to navigate and fin the info needed.
If the seller sold the device as a genuine HTC One then, obviously that is illegal and you could try to use that angle to force them to return it.
Best of luck.
Click to expand...
Click to collapse
Looks like I'm back up and running just needed the phone to die. now just have to break it to him his phone is something, just not the ONE
crushalot said:
If it was real, it would respond to the normal reboot commands and allow us to reboot the OS if working or boot to fastboot so we can use fastboot commands to see exactly what we were working with and decide the next move.
In you case, you may just have to wait until the battery dies and then perhaps it will boot normally, as it seems the clones don't have the same button commands to perform operations. You could try different combinations of button holding to see if it will reboot.
There may also be some more information on the Chinese forums, but could be hard for a English speaker to navigate and fin the info needed.
If the seller sold the device as a genuine HTC One then, obviously that is illegal and you could try to use that angle to force them to return it.
Best of luck.
Click to expand...
Click to collapse
The menu with Chicness come by pressing VOL DOWN/POWER KEY
The menu with fastboot option comes by pressing VOL UP/POWER KEY

HELP! HTC One stuck at the bootloader menu with no way to select anyhting

Hey there guys
today, my brother's phone had a weird problem, he was using it and the battery reached 14% (normal battery warning....meh....ignored ) then after two minutes the device suddenly got to 10% (another warning), then it died on its own in a few seconds.
he charged it for about 5 minutes and the charging animation thing said it was already at 20% (weird if you ask me) (using my LG G2 charger which is 1.8 amps) so he tried to power it on, and sure enough it did power on but to the white HTC bootloader screen, with a purple "locked" text at the top (attached image), now I haven't had any experience with HTC phones but I'm very familiar with recoveries and stuff with samsung phones, but this one refuses to do anything, only the volume up button works for selecting items, but you can't go back with the volume down, nor can you select anything with the power button, you're basically stuck just shifting through the items.
I tried powering it on and off several times and the same thing even when the battery is at 70%
phone is International unlocked 4.4.2 and fully stock, no root, no nothing, haven't even gone into recovery before today and was only updated via OTA a couple of months ago with no problems what so ever.
anyway any one got an idea what might have caused this?!
thanks guys
Try to click on fastboot & connect it pc
fastboot erase cache
If not you're still in warranty so don't panic go to service center
from HTC One
yatindroid said:
Try to click on fastboot & connect it pc
fastboot erase cache
If not you're still in warranty so don't panic go to service center
from HTC One
Click to expand...
Click to collapse
Thanks for your reply, but the power button does nothing, I can't click on any of them, it says press power to select, but I can't select anything
and no, it's not under warranty sadly.
MR.change said:
Thanks for your reply, but the power button does nothing, I can't click on any of them, it says press power to select, but I can't select anything
and no, it's not under warranty sadly.
Click to expand...
Click to collapse
ok your phone not in warranty but you not rooted it software unchanged so HTC will flash your software with minimal charge
Unlocked boot loader phone they usually change motherboard & charge much
If you can't get in fastboot it maybe very difficult some one can help you here
So try service center at least once
from HTC One
yatindroid said:
ok your phone not in warranty but you not rooted it software unchanged so HTC will flash your software with minimal charge
Unlocked boot loader phone they usually change motherboard & charge much
If you can't get in fastboot it maybe very difficult some one can help you here
So try service center at least once
from HTC One
Click to expand...
Click to collapse
Thanks mate, sadly, where I live there aren't any HTC official service centers, I was hoping I could solve it on my own
Like I said, I only know my way around samsung devices, haven't even gotten the chance to play with my G2 yet, so could you tell me what the RUU is? is it like the bootloader files? and can I get into recovery or fastboot via any other way? flash stuff using a PC Flash tool maybe???
Actually the problem was very simple, the volume down button was stuck for some reason (actually I accidentally dropped the device from my hand 2 days ago) so that is why the device booted into hboot it seems and that is why I was unable to choose anything with the power button, I removed the volume buttons and cleaned it and now everything works.
Many thanks for your time my friend.
Your good luck !!
RUU is same as pc flashing tool which works own it contains full software Rom for phone
from HTC One

Possibly Soft-Bricked Moto X with flashing recovery screen

Hopefully you guys can help me with my problem. Recently, I downloaded the new Marshmallow app drawer from Android Pit's "Here's how to get Android Marshmallow's new app drawer on Lollipop". It was successfully installed and seemed to be working fine. However, Google Now gave me a message saying that it was not connected to the microphone and that I should reboot my device. Thinking that the actual reboot key combo was power and volume down, I did this and this brought me to the fastboot page. I selected and entered the power up normally option on the top, which the booted my phone to a completely black screen, from which only the "power off" option would show if I held the power button down. I was confused and concluded that the app drawer somehow soft bricked my phone. After reading up on the web, I went into recovery in the fastboot screen, then selected clear cache. Two lines of orange text appeared at the bottom saying that the cache clear was starting and that it was finishing. I hit the power button, tried to boot my phone up, then, recieving another black screen, brought back up the fastboot menu and tried to enter the recovery screen again so that I could factory reset my device. The recovery screen gave me messages about how it could not load the cache, and since then has been flashing on a set interval on my screen (going black, showing the broken Android with "no command" then going black again).
Any ideas on what I can do to fix this problem?
note: (I have not rooted my phone)
cole_15 said:
Hopefully you guys can help me with my problem. Recently, I downloaded the new Marshmallow app drawer from Android Pit's "Here's how to get Android Marshmallow's new app drawer on Lollipop". It was successfully installed and seemed to be working fine. However, Google Now gave me a message saying that it was not connected to the microphone and that I should reboot my device. Thinking that the actual reboot key combo was power and volume down, I did this and this brought me to the fastboot page. I selected and entered the power up normally option on the top, which the booted my phone to a completely black screen, from which only the "power off" option would show if I held the power button down. I was confused and concluded that the app drawer somehow soft bricked my phone. After reading up on the web, I went into recovery in the fastboot screen, then selected clear cache. Two lines of orange text appeared at the bottom saying that the cache clear was starting and that it was finishing. I hit the power button, tried to boot my phone up, then, recieving another black screen, brought back up the fastboot menu and tried to enter the recovery screen again so that I could factory reset my device. The recovery screen gave me messages about how it could not load the cache, and since then has been flashing on a set interval on my screen (going black, showing the broken Android with "no command" then going black again).
Any ideas on what I can do to fix this problem?
note: (I have not rooted my phone)
Click to expand...
Click to collapse
What is the actual model of your phone. Did you have an unlocked bootloader with TWRP?
The black screen problem can only be fixed by doing a factory reset. After you get into the screen with the dead android and an exclamation mark. You need to press power and volume buttons to make a menu appear. Then choose factory reset. Unfortunately you will lose your data, but this will fix it.
Sent from my XT1095 using Tapatalk
AGISCI said:
The black screen problem can only be fixed by doing a factory reset. After you get into the screen with the dead android and an exclamation mark. You need to press power and volume buttons to make a menu appear. Then choose factory reset. Unfortunately you will lose your data, but this will fix it.
Sent from my XT1095 using Tapatalk
Click to expand...
Click to collapse
I have solved the issue... I believe it was stuck in some sort of loop with the revovery mode, because that was flashing periodically on the screen. I was eventually able to get the recovery screen to actually stay on the screen and then reset it. Thanks for the quick reply!
d33dvb said:
What is the actual model of your phone. Did you have an unlocked bootloader with TWRP?
Click to expand...
Click to collapse
I have solved the issue but the actual model is the Moto X 2nd Generation Pure Editon without the bootloader unlocked for anyone with similar issues. Thanks for helping out!
I'm having the same issue today with a Moto X Gen 1 after accepting Verizon's OTA upgrade to Lollipop. Only I can't boot to recovery.
cole_15 said:
I have solved the issue... I believe it was stuck in some sort of loop with the revovery mode, because that was flashing periodically on the screen. I was eventually able to get the recovery screen to actually stay on the screen and then reset it. Thanks for the quick reply!
Click to expand...
Click to collapse
I'm still having the problem that you were facing and cannot get out of that loop sequence. I've booted over and over, tried to launch recovery and nothing... I see some yellow text at the bottom only briefly staying that something couldn't load, then back to the dead-droid/red triangle (no command) for a split second, over and over... I am stuck.
Pfister07 said:
I'm still having the problem that you were facing and cannot get out of that loop sequence. I've booted over and over, tried to launch recovery and nothing... I see some yellow text at the bottom only briefly staying that something couldn't load, then back to the dead-droid/red triangle (no command) for a split second, over and over... I am stuck.
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Click to collapse
I'm having this exact same problem too! The 'dead droid' just constantly flashes over and over, so I am unable to do anything. There was one time when I held power and the low battery icon showed up with a yellow exclamation mark triangle, but I haven't been able to get that screen again. I contacted Motorola and they told me to try and go to settings and do a factory reset... I just told you I can't turn on my phone! What the hell man. I have tried so many things online and none of them worked. From what I'm reading the only was to fix this is to flash a blank bootloader, but those files haven't been released yet.
The worst part is that I have only been using this phone for ONE DAY!:crying:
cole_15 said:
I have solved the issue... I believe it was stuck in some sort of loop with the revovery mode, because that was flashing periodically on the screen. I was eventually able to get the recovery screen to actually stay on the screen and then reset it. Thanks for the quick reply!
Click to expand...
Click to collapse
How did you get the screen to eventually stay on?
mistervino said:
How did you get the screen to eventually stay on?
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Click to collapse
okay so after several guides and steps, i finally got my Moto X (1st Gen) working again using the tutorial here https://www.youtube.com/watch?v=EWDwyqUF6k4
Essentially i flashed a custom recovery like the PhilZ Touch recovery here http://www17.zippyshare.com/v/40132571/file.html by renaming the "philz_touch_6.58.7-ghost.img" file to "boot.img" in fastboot mode and rebooted after that.
And that was it, phone rebooted and is working fine.

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