Please help! Can't turn on my phone :( - ASUS ROG Phone II Questions & Answers

Hello everyone!
I was charging my phone last Wednesday night, last I checked was the battery was at 92% , then after 15-30 minutes I checked my phone again and I found out it was dead. I tried to charge it again, but it doesn't show or indicate that it was charging, I tried pressing the power button, but no display, I tried hard reset, and it displayed the logo for a while then go black again.
I tried charging it last Thursday evening and the phone suddenly blinks red light for about a minute or more, then no reaction at all.
I tried doing some combos from forums like :
Tried doing while charging press voldown + power button = blinks a red light once
Tried pressing voldown + volup + power button = nothing happened
Tried pressing voldown + power button for 15 secs, then volup + power button for 15 secs, then voldown + volup + power button for 15 secs, nothing happened.
I dunno what to do now, please help, service centres are I think closed here in Philippines due to some implementation of the government against COVID-19.

See if https://forum.xda-developers.com/rog-phone-2/help/rog-phone-2-died-t3964171 helps at all

Kitharn said:
See if https://forum.xda-developers.com/rog-phone-2/help/rog-phone-2-died-t3964171 helps at all
Click to expand...
Click to collapse
you mean the flashing? does doing this will void the warranty? Thank you in advance

Kitharn said:
See if https://forum.xda-developers.com/rog-phone-2/help/rog-phone-2-died-t3964171 helps at all
Click to expand...
Click to collapse
Sorry my phone doesn't ring same as a usb disconnecting and reconnecting while connected when pressed the power button. :/

Any fix yet? This happens to my phone also exactly the same scenario pls help

Oyayi said:
Any fix yet? This happens to my phone also exactly the same scenario pls help
Click to expand...
Click to collapse
Mine's bricked and still waiting for it to be shipped to china to be fixed

same situation Sir. Any update on your phone now? what measures did you do? thanks!

today my phone suddenly restart then freeze then restart then long beep for about 10 sec. then dead and can't be power on any more help

Same with me. My Phone suddenly froze, and couldn't turn off or close the game (Genshin Impact) and a high pitched noise was coming from the device.
I Tried to force it to shutdown, but then it can't be turned on at all
The phone itself can't be turned on at all UNTIL some point when the phone reach 0% Battery (yes, I don't even know when does my phone reach 0% Battery)
When the phone reach 0% Battery, you can charge your phone and get some small red light indicator response, BUT IT STILL WON'T TURN ON
Then, after some couple of minutes, the Small Light Indicator would be off, the phone would be look like they're fine, it will show the battery percentage as usual when you charge your phone when it shutdown. BUT IT'S NOT FINE YET.
When I tried to turn it on (no matter Via Long Press Power Button/Power Button + Volume), it would stuck at ROG Logo, then it completely shutdown and can't be turned on again.

KuuhakuKe3 said:
Same with me. My Phone suddenly froze, and couldn't turn off or close the game (Genshin Impact) and a high pitched noise was coming from the device.
I Tried to force it to shutdown, but then it can't be turned on at all
The phone itself can't be turned on at all UNTIL some point when the phone reach 0% Battery (yes, I don't even know when does my phone reach 0% Battery)
When the phone reach 0% Battery, you can charge your phone and get some small red light indicator response, BUT IT STILL WON'T TURN ON
Then, after some couple of minutes, the Small Light Indicator would be off, the phone would be look like they're fine, it will show the battery percentage as usual when you charge your phone when it shutdown. BUT IT'S NOT FINE YET.
When I tried to turn it on (no matter Via Long Press Power Button/Power Button + Volume), it would stuck at ROG Logo, then it completely shutdown and can't be turned on again.
Click to expand...
Click to collapse
i have an issue like you, do you fix your phone now?

Any update same issue happened with my device.

I have the same problem, has someone found a solution?

KuuhakuKe3 said:
Same with me. My Phone suddenly froze, and couldn't turn off or close the game (Genshin Impact) and a high pitched noise was coming from the device.
I Tried to force it to shutdown, but then it can't be turned on at all
The phone itself can't be turned on at all UNTIL some point when the phone reach 0% Battery (yes, I don't even know when does my phone reach 0% Battery)
When the phone reach 0% Battery, you can charge your phone and get some small red light indicator response, BUT IT STILL WON'T TURN ON
Then, after some couple of minutes, the Small Light Indicator would be off, the phone would be look like they're fine, it will show the battery percentage as usual when you charge your phone when it shutdown. BUT IT'S NOT FINE YET.
When I tried to turn it on (no matter Via Long Press Power Button/Power Button + Volume), it would stuck at ROG Logo, then it completely shutdown and can't be turned on again.
Click to expand...
Click to collapse
same issue, battery at 0% and i cant charge from side or bottom usb port but when i use side port i can connect to pc and open recovery mode or fastboot mode the phone wont charge using this method but it stay on for how many hours i want if i leave it on fastboot or recovery mode...but when i try to turn on after select language (i reflashed and wipe data) it turns off again because baterry is 0%
phone wont charge from sideport too...but like i said it stays on if i leave on fastboot or recovery mode....wtf man...1 month trying to fix this...no luck yet ! maybe is the
FPC Connector Battery Holder Clip Contact For Asus Rog Phone 2 ? its not the port...i checked using voltimeter its 5v on both ports...so maybe the problem is another place​

Related

wont turn on

I was using my atrix and put it down went to get something to eat came back 15mins later and it wont turn on! It was at 56% battery! So i plug it in and the green LED turns on but I can't do anything. I have pressed the power button, and I have pressed the power and volume down together both for 10+ secs and nothing is happening please help!
Ever get it back on? My battery drained to 1% last night, so I shut it down, charged it all night, and now mine wont turn on. Has the green light just like yours.
Sent from my phone.
Markyzz said:
Ever get it back on? My battery drained to 1% last night, so I shut it down, charged it all night, and now mine wont turn on. Has the green light just like yours.
Sent from my phone.
Click to expand...
Click to collapse
I had to reboot mine in to flash mode in order for mine to come back up. I had to hold the down volume (or up cannot remember right now) + power for a minute nearly. Then it rebooted correctly into normal mode.
Markyzz said:
Ever get it back on? My battery drained to 1% last night, so I shut it down, charged it all night, and now mine wont turn on. Has the green light just like yours.
Sent from my phone.
Click to expand...
Click to collapse
So I ended up calling AT&T and they went ahead and shipped me a new MAHD.
I took the dead phone to work and tried charging with my work charger, and now it works! When it finally turned on, the battery level was at 3%. So lesson learned: Do not let your battery drain to 1%!
Sent from my phone.
me too....
Lionsbane said:
I was using my atrix and put it down went to get something to eat came back 15mins later and it wont turn on! It was at 56% battery! So i plug it in and the green LED turns on but I can't do anything. I have pressed the power button, and I have pressed the power and volume down together both for 10+ secs and nothing is happening please help!
Click to expand...
Click to collapse
I am having the same problem. I can get the boot screen up if i hold the buttons in at a certain time while the phone is plugged in and attempting to turn on. however, the phone cuts out no matter what and repeats the cycle even with the boot screen up. during the few seconds i can get the boot screen up, i'm unable to select an option, only scroll up or down and highlight them. then the phone cuts out and 20 secs. later attempts to turn on again but never gets past the motorola icon. Any suggestions? I originally thought it was the battery so i ordered one and installed it correctly and charged it, but still the same thing is happening. When plugged into a pc, charge light comes on but phone won't attempt to turn on....?????????
katlic said:
I am having the same problem. I can get the boot screen up if i hold the buttons in at a certain time while the phone is plugged in and attempting to turn on. however, the phone cuts out no matter what and repeats the cycle even with the boot screen up. during the few seconds i can get the boot screen up, i'm unable to select an option, only scroll up or down and highlight them. then the phone cuts out and 20 secs. later attempts to turn on again but never gets past the motorola icon. Any suggestions? I originally thought it was the battery so i ordered one and installed it correctly and charged it, but still the same thing is happening. When plugged into a pc, charge light comes on but phone won't attempt to turn on....?????????
Click to expand...
Click to collapse
Our phone doesn't receive power from the cable until it's fully booted. Factory cables are a good work around.
Sent from my MB886 using xda premium
I have the same problem.
I think it's impossible to fix.
I tested with original charger.
I have also tried every possible button combinations.
and does not start
Has anyone been able to fix it?

[Q] Xperia T don't boot.

Hello,
i've done the JB original ota update.
one day, when i was calling my friend, the display become black and never turned on. if i press the power on button, it vibrate.. but i don't see anything..
i tried to repair software with pc companion but... nothing.
anynone with the same problem?
Press the power button and volume up button for 20-30 seconds untill it has vibrated 3 times.
Turn it on.
If it does not turn on, plug it into the wall charger and leave it over night.
In the morning try to turn it on, if it doesnt then it is fubard.
Also, when you say "One day it just didnt turn...." what had you flashed to it? Have you rooted it? Have you unlocked the bootloader? Which ROM are you on?... All usefull info for people trying to help
it's all original. no root no rom. nothing.
while i was talking, when finished, the display was black..
it vibrate 3 times but don't power up. the led is green after i put the usb into phone
gattobau said:
it's all original. no root no rom. nothing.
while i was talking, when finished, the display was black..
it vibrate 3 times but don't power up. the led is green after i put the usb into phone
Click to expand...
Click to collapse
Did you try to turn it on after it vibrated?
If the LED is green whilst connected to the wall charger, try to turn it on again.
Try the power and volume again.
If you ring the phone from another phone does it respond or is it unavailable
1 put wall charger
2 presset power + vol up
3 vibrate one time.. then 3 times.. led RED. if i dont press anything became green. if i press power on remain green.
don't boot anyway..
gattobau said:
1 put wall charger
2 presset power + vol up
3 vibrate one time.. then 3 times.. led RED. if i dont press anything became green. if i press power on remain green.
don't boot anyway..
Click to expand...
Click to collapse
Plug it in and leave it overnight.
LEAVE IT.
see what it does tomrrow
ok.. thanks a lot
The phone boot... the touch work... but the screen is black..
Sounds like a hardware issue. Did you drop or damage the phone just before that happened...
No drop.. no water.. just like i said... after finished a phone call,the display was black and never turned on..
Take it back to the shop. If you have not modified it and it "Just Happened" they will have to replace it.

[Q] Broken Xperia Z

Hi everyone!
4 days ago i washed my phone for about 10 seconds, phone worked normally. After 1 hour i saw water went into both front and back camera. I got out all flaps and after some hours cameras were functional again. After even more hours buttons started to act weird. Sometimes power button wasn't working, sometimes volume up was acting like power button and so on. I tried to restart the phone, sometimes it went into safe mode(probably volume button was pressed by itself). Finally I couldn't start the phone at all(perhaps the power button stopped working at all).
After that i calmed down and put my phone into rice(hoping that would absorb water if any). After 24 hours i had no luck. When i had connected my phone to computer, the led was red, phone vibrated 3 times and then again and again.
Next step was to open the phone( removing the back with a hairdryer), took out the battery and trying to dry the phone with hairdryer. Still no succes. When connecting to PC and start flashtool, my phone wasn't recognised. I installed Sony Update Service (SUS) and then when i connected my phone i heard that sound you often hear when connecting a new device to an USB port. Now my phone is seen by flashtool, but it's always in fastbootmode. I even flashed CWM and it worked.
The problem is that it seems volume up is pressed always so i can't enter in flashmode to flash 4.4.2, it always goes into fastboot.
When on battery the phone is dead at all. Still when i try to charge the phone, it starts, displays Sony logo then shows that it's charging (at first that battery was empty but after 2 hours it got full charged). If i press power button it shutdown.
To resume, when on battery nothing happens( the battery could be dead). When plugged to wall charger the phone starts charging( so battery could work). Power button does nothing at all when on battery, but works when phone is charging or when connected to PC in fastboot.
If anyone had any idea what I could do I would be very appreciative. If you have any questions don't hesitate to ask me.Thank you very much for your support!
bavarezul13 said:
Hi everyone!
4 days ago i washed my phone for about 10 seconds, phone worked normally. After 1 hour i saw water went into both front and back camera. I got out all flaps and after some hours cameras were functional again. After even more hours buttons started to act weird. Sometimes power button wasn't working, sometimes volume up was acting like power button and so on. I tried to restart the phone, sometimes it went into safe mode(probably volume button was pressed by itself). Finally I couldn't start the phone at all(perhaps the power button stopped working at all).
After that i calmed down and put my phone into rice(hoping that would absorb water if any). After 24 hours i had no luck. When i had connected my phone to computer, the led was red, phone vibrated 3 times and then again and again.
Next step was to open the phone( removing the back with a hairdryer), took out the battery and trying to dry the phone with hairdryer. Still no succes. When connecting to PC and start flashtool, my phone wasn't recognised. I installed Sony Update Service (SUS) and then when i connected my phone i heard that sound you often hear when connecting a new device to an USB port. Now my phone is seen by flashtool, but it's always in fastbootmode. I even flashed CWM and it worked.
The problem is that it seems volume up is pressed always so i can't enter in flashmode to flash 4.4.2, it always goes into fastboot.
When on battery the phone is dead at all. Still when i try to charge the phone, it starts, displays Sony logo then shows that it's charging (at first that battery was empty but after 2 hours it got full charged). If i press power button it shutdown.
To resume, when on battery nothing happens( the battery could be dead). When plugged to wall charger the phone starts charging( so battery could work). Power button does nothing at all when on battery, but works when phone is charging or when connected to PC in fastboot.
If anyone had any idea what I could do I would be very appreciative. If you have any questions don't hesitate to ask me.Thank you very much for your support!
Click to expand...
Click to collapse
Did you connect phone holding volume down key or are you connecting usb after that pressing volume down key
androidtweaker1 said:
Did you connect phone holding volume down key or are you connecting usb after that pressing volume down key
Click to expand...
Click to collapse
Even if i down't press anything, just connect the phone to usb, led is blue, that means it's in fastboot mode...so i think volume up is stuck, pressed.
bavarezul13 said:
Even if i down't press anything, just connect the phone to usb, led is blue, that means it's in fastboot mode...so i think volume up is stuck, pressed.
Click to expand...
Click to collapse
or the volume pcb might have shorted
Please remember this for the rest of your life:
When you notice that water has went into your device.... TURN IT THE F OFF AND LET TIT DRY...
Using it while it's wet from the inside is really bad.
Update Guys
Today I've replaced that yellow connector that contains power, vol up and vol down buttons. I managed to enter flashmode and flashed the newest official rom .233. Power button and vol up work like charm, vol down is dead.
The problem is that my phone is stuck on safe mode(probably because vol down is stuck). I want to know if there's any solution to get rid of this safe mode. I read somewhere that changes can be made to the kernel so that vol down will be disabled for ever. If you know any ROM, any mod, whatever that disables the vol down button i'll appreciate your help.

XT890 doesn't start at all.

Hello. This morning I've turned off the alarm, turned on WIFI and went back to sleep. I can't tell for sure, but I think the battery was low. During the next 2 hours I checked the time several times. I don't remember accepting any OTA. Eventually I got up, tried to check the time and the phone was off. I tried to turn it on, no effect. No matter how many times and for how long I pressed and held the power button, the green LED only flashed for a split second and that's all. I plugged in the charger, and the LED stayed lit -but- there was this barely noticeable flickering. Charged it for about 30, 60, 120 minutes, didn't start plugged or unplugged. I went to work, 8 hours later (phone was unplugged) I tried to turn it on again, this time the LED doesn't even flash, but when charging there is no flickering. No combination of buttons works. Windows doesn't find the device, neither does RSD.
I've never done anything 'custom' to the phone. The last change I made was setting the alarm to turn off by shaking (yesterday, never used this option before).
Is it dead?
Try taking SD card out and holding Vol down and then Power for 20 secs, then let go of Power,
Already done that, nothing. No matter how long I charge it now, after unplugging and pressing power button the LED doesn't even flash. Could it be a battery problem (before its death, it would last for a day)? Is there any way of recovering my data without buying a new one?
Try opening and disconnect battery for a bit.
I'll do that as a last resort, on weekend maybe since I don't have the tools with me. Any other clues?
Nobody knows how to help me?
I'm going to make a factory cable. Will this alone allow me to recover the data? Or if I'll be able to flash the phone, can I recover the data afterwards?
Also, I'm not sure if I understand correctly: does the factory cable recharge the battery or not? Is there a way to recharge it when removed from the phone?
Try to use medfield unbrick script. If You have only green led it seems to be bootloader error so this script should bring Your phone to life or Your phone has broken emmc and You can start looking for a new logic board. Good luck.
I've installed the drivers, but Windows and XFSTK don't recognize my device at all. Factory cable also didn't help. I liked my phone very much. :angel:
Did You enter medfield mode using combination with camera button??
By a combination you mean holding the camera button and connecting the phone to a pc? I tried that.
Disassembe Your phone, pull out battery, push power button for a 10 sec, plug in battery, push camera button and connect USB. If it wont help You I don't see any hope for Your phone.
Well, new option to try is a new hope. I'll try that on the weekend. Could you please be more specific:
1. Pull out the battery.
2. Press the power button and wait 10 seconds.
3. Insert the battery: should I be still holding the power button at this moment?
4. Press the camera button.
5. Plug in the usb cable (factory? regular?) - should I be still holding the power and camera buttons?
Battery trick is only to discharge capacitors. Sometimes even phone is dead it can turn on in some strange mode and then You can't boot it to flash. Thats why You need to pull out battery, push power for a few sec to completely discharge motherboard and just release this button. After that You can just plug in battery and continue normal unbrick process - so hold camera button only and connect regular usb cable.
You can also try reset option instead of pulling battery out. To do that do not disassemble Your phone but just plug in regular USB, when phone starts (green led) hold power and vol- until green led goes off and then quickly start holding only camera button.
I have no more ideas.
Ok, I've tried everything. Nothing brought my phone back to life.
Thanks for all your help.

Wont turn on at all. Was fine yesterday. Button's not doing anything

Hi all,
plugged my phone in overnight to charge as usual. Woke up this morning and it was off. I presumed it hadn't charged properly so plugged it into multiple other chargers/battery packs etc. and nothing is happening.
I have it plugged in right now and it's just all black and the charging light isn't even on.
If I press the power button, the charging light comes on, stays on for a few seconds then goes off.
If I press and hold the power button then nothing. If I press and hold the power+UP nothing happens, if I press and hold the power+DOWN nothing happens at all.
My 'guess' is that the battery is so knackered (3yr old phone) that it's depletion overnight just emptied the battery so much that it just wont recover now and take any charge.
Looking for any and all suggestions of things I can try.
Hold power, volup, and voldown simultaneously.
Try connect it to computer, boot in flash mode and flash FW via FlashTool. Possible is that the FW got messed up... everything is possible.
Managed to get it going finally. Wouldn't charge, didn't anything. Plugged it into PC, loaded flashtool and it recognised it. Nothing happened though so was talking to tech support and magically after like half an hour talking to them it suddenly booted with 1% battery life.
It'd now charged and running ok
Sent from my C6603 using Tapatalk
Glad to hear that

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