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All started with the phone randomly turning off itself. Sometimes even when I got a call. It became more often in time, so I was looking for solution. Most of the people said to send back the phone, but I didn't want to bother, and also I bought it new from Ebay. Somebody said, that the new Cyanogen mod solves the problem, so I put it on the phone. Well, the mod was okay, but the phone still turned off sometimes. I didn't really bother until one time the phone was plugged on the car charger, and I was listening music from that(battery was around 70%). It turned off again, and when I tried to turn on, I couldn't.
I removed the battery, put it back, and I could turn on the phone for like 10 seconds, and it died again, and showed red led, like the battery is low. It was still on charger, but it didn't make a difference.
I got very angry, because I assumed that the replacement battery I bought a few months ago from ebay was faulty(1700mAh), so I got home, and put in the old 1100mAh battery from my drawer. It worked fine, and I even plugged back on the car charger, listened music, used gps, etc.
I got out of the car, and took the phone with me as well, and like 30min later I hear somebody calling me. I took the phone out, but it was off. Tried to turn on, but only saw the red light flashing, no answer. I realised, that it might not be the battery then! I got home, plugged on the charger, but as I expected, no reaction. I left the battery like that, and ordered a new 2200mAh branded one from ebay, while I was waiting for that the phone just sat on my table waiting. After 2 days of idle, I plugged in the usb charger to the pc, and the g1 on the other side, and it turned on! It started to charge the battery from 0%(the battery was 100% when I took out from the drawer), so I quickly wrote a text to a guy, and left it there to charge. 15 mins later I see the phone dead again. Next day the "superbattery" arrived, I was so happy, I put it in. But: no reaction at all! Tried all button combinations as well.
So here I am now, some people said it has short-circuit, and that discharged the battery(batteries are not extended in size, i bet it would work with an other g1), and I also read it can be the motherboard.
Any ideas what could cause the problem, and how can I replace it?
Warranty conditions: the phone was new from ebay, modded with cyanogen, and should be under T-mobile warranty. It was unlocked as well, and O2 simcard was used. I never had any contact with T-mobile whatsoever.
The phone doesn't have serial number on the white patch on the back(strange), that according to HTC warranty policy makes the warranty void. IMEI number cannot be checked, because phone doesn't turn on. I'm not sure if T-mo would help me, neither HTC. Please let me know if you have ANY idea how to fix the phone, or get a replacement, or convince T-mo or HTC to fix it!
All help is appreciated about everything!
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You're not getting replies, because your options are limited. If you are handy, you could buy a trashed G1 with broken screen off ebay and replace your main circuit board. Otherwise, you will need to get stock firmware on the unit and attempt to return the phone, which seems unlikely without a serial number, as you say (sounds stolen to me?).
Well, I'm baffled.
Last night I looked down to see my Bionic bootlooping. I let it do its thing and after a few reboots it stopped. Whatever, it's android, it's buggy.
Then when I picked it up, I realized it wasn't even on anymore. I tried to turn it on, nothing. So, I pulled the battery for a minute, popped it back on, and... still nothing.
Long story short, I ended up going to Verizon, trying different batteries, chargers, etc, and I can't get an inch of life out of the phone.
I can see a white LED light up when the phone is connected via the stock USB cable. No other cable will do it, and the wall charger won't do it. I don't know if this really indicates anything or not...
Is there anything else I can even try? It won't even boot into recovery - I never see the red M at all, the screen doesn't so much as even flicker. Unfortunately I bought the phone second hand from an iPhone 4S switcher, so there's nothing I can do to get a warranty replacement.
It's back to my original Droid for now...
I had the same problem Sunday night. Called tech support and they overnight-ed a replacement.
Try holding Volume down + power from the off state for a few seconds then letting go.
Or try Both Volume buttons + Power.
If those do nothing, it sounds like you have a very expensive paperweight. You need a replacement, sorry.
Whatever you do, DO NOT send the phone into Verizon!
Make up some excuse like you lost it or someone stole it or something.
Had my first Bionic do this I said I lost it claimed on my insurance but new one acts up also usually when it's overheating got my old one to fastboot did a complete restore to stock tested it by steaming netflix that lasted for about half an hour now it's just a paper weight!
Sent from my DROID BIONIC using XDA App
Would Motorola honor the 1 year warranty?
cryptiq said:
Would Motorola honor the 1 year warranty?
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If it covers your excuse, yeah.
Tivo7 said:
If it covers your excuse, yeah.
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Based on what details we have from the OP, it doesn't sound like he did anything to damage or modify the phone. So if the phone is stock he should be able to get help from Moto I presume?
what i did was
i had the verizon rep patch me straight through to insurion and got my o.g droid replaced.
I tried to get into recovery with no luck.
Unfortunately I'm not the original owner, so I can't send a receipt or anything Motorola's way. I do have the original box, though, and the original owner had it all of three days...
My phone was rooted to freeze some bloatware, but still on the stock ROM. It was running that way for weeks, so there's no way that would have caused it. I've never seen a phone just... completely keel over before. I'm half tempted to just use my original droid for 2-3 weeks and grab the nexus when it comes out.
If you haven't messed with any system files and you're completely stock, you can take the phone in for repair.
It's rooted, but there's no way for them to tell if it won't boot.
Motorola's live chat rep offered to let me send it in for RMA repair. The fine print says, though, that the repair stops being free the second they see anything that voids the warranty. My assumption is that they'll never be able to tell it's rooted because they will need to just send a refurb if it's shorted out, but should I bother risking it?
c0LdFire said:
I tried to get into recovery with no luck.
Unfortunately I'm not the original owner, so I can't send a receipt or anything Motorola's way. I do have the original box, though, and the original owner had it all of three days...
My phone was rooted to freeze some bloatware, but still on the stock ROM. It was running that way for weeks, so there's no way that would have caused it. I've never seen a phone just... completely keel over before. I'm half tempted to just use my original droid for 2-3 weeks and grab the nexus when it comes out.
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Did you try calling Moto? It would be one thing if the phone has been in the market for say 16 months and then the 1 year warranty period would come into question, but in this case the phone hasn't been out for more 3 months so it should be covered. I could see where they would require a receipt to make sure it was purchased from an authorized reseller vs. a grey market seller, but it's worth a shot to give them a call.
Any chance you can get in touch with the person that sold you the phone?
Same thing happened to me...
Was tethering my bionic to PC for web access when it died. It was really hot so I thought it was some sort of safety measure to keep the processor from frying and I tried all of the stuff lots of you proposed in addition to letting my phone lie on a heat sink to relieve some of that heat.
I know you mentioned that you took it to a store and tried all sorts of chargers, but did you try leaving it plugged in to a wall/car charger for a while? That's what did it for me after leaving the batteries out of the unit overnight (I don't think that part is necessary... I was just fed up messing with it and went to sleep hoping it would be magically fixed by some house gnomes) - after plugging the batteries back in that morning and having it still not work, I switch to a car charger (which is rated 1a - higher than the included 850ma charger) and on in the middle of a trip to the Verizon store it simply turned on displaying 5% power on battery.
Odd thing is, before it was tethered the last night, it was at 100% power. So either somehow phone got shorted and drained the battery really fast, or the bionic simply eats so much power with that LTE that even when being supplied power from the PC, it still drains the battery. And from reading some of the other stuff online after googling "white light droid on," it seems that white light indicator is some sort of charge indicator and that the OS won't show if the battery is less than 5%.
hanafubuku said:
Was tethering my bionic to PC for web access when it died. It was really hot so I thought it was some sort of safety measure to keep the processor from frying and I tried all of the stuff lots of you proposed in addition to letting my phone lie on a heat sink to relieve some of that heat.
I know you mentioned that you took it to a store and tried all sorts of chargers, but did you try leaving it plugged in to a wall/car charger for a while? That's what did it for me after leaving the batteries out of the unit overnight (I don't think that part is necessary... I was just fed up messing with it and went to sleep hoping it would be magically fixed by some house gnomes) - after plugging the batteries back in that morning and having it still not work, I switch to a car charger (which is rated 1a - higher than the included 850ma charger) and on in the middle of a trip to the Verizon store it simply turned on displaying 5% power on battery.
Odd thing is, before it was tethered the last night, it was at 100% power. So either somehow phone got shorted and drained the battery really fast, or the bionic simply eats so much power with that LTE that even when being supplied power from the PC, it still drains the battery. And from reading some of the other stuff online after googling "white light droid on," it seems that white light indicator is some sort of charge indicator and that the OS won't show if the battery is less than 5%.
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Yeah your computer USB port does not provide enough power to compensate for the draw you will get off LTE. Your phone will eat much more juice than you are giving it. Leaving the battery out allows the phone to fully discharge any built up charges (ever had this with a laptop? Looks like a bad motherboard but you pull out the battery ans hold the power button down to drain the capacitors and then reinstall the battery and instant boot.) Same thing happening here would be my guess.
Leave the battery out overnight or hold the power button down for about 30 seconds. Put the battery back in and let it charge for awhile. Profit?
Sent from my DROID BIONIC using XDA App
So out of the box, this was fine. But while downloading its update, it suddenly crapped out on me. I assumed it was battery life, so I set it up to charge. I came back a while later, and it was overheating. So I unplugged it.
I can get it to start to turn on for a brief second, but then it stops. So I plugged it back in to have it charge, and the battery charge icon keeps flashing, but I can't get it to boot up all the way. Any idea what's going on?
What was happening when you tried to charge it? Just nothing? The charging icon keeps flashing on mine, and it's getting really hot, but it's not turning on. sigh.
I'm having the same problem. I was using it and then it shut off while downloading the update. It never came back on. Google is sending a replacement. I'm so disappointed.
Mine I received and it was just plain dead.
Been it the charger hours, no sign of life at all.
They are sending me another ... disappointed as well.
wow, looks like I have same problem, just received, gear live was downloading and all over sudden stopped, I am not able to reboot anymore, reacts on nothing, disappointed since will be such a hassle living in the netherlands...
Did you buy it, or is from Google I/O? What was the current version of Android Wear, and update to which version? I am asking because I ordered mine a Gear Live and I am scared about these problems. I hope that is a problem with first devices and that I have not spent 220$ for nothing...
Sent from my Nexus 5
Gear live not charging
I'm having the same issue. I got a replacement watch but unfortunately same issue. I'm trying to give it back and I' switch for a LG R. Not the same design but I know it works
Hi there, first post and I'm very grateful for anyone who reads/responds to this. Long time reader, ex-owner of nexus 4+5.
I'll try to list all symptoms and procedures I've tried here. I recently dropped my phone and smahed the screen - sent off to motorola repair center and it has now been fixed. It arrived in the post 2 hours ago, so I immediately plugged it in (usng the turbo charger).
As expected the battery icon came up, first the solid icon, then it moved on to the charging icon.
Half an hour later I checked it, it was still "charging" but not a drop of power had gone into it. So I tried a different cable with the turbo charger, a lower powered one. Exactly the same response.
When I tried to power the phone on with conventinal method, the screen went blank and no activity was evident.
So I managed to boot into bootloader by holding down power and volume down (i think) button while pluggin it in simultaneously. This worked.
I set up my phone, wifi, sim etc... but notice the batttery icon has not displayed any charge. I go into settings and the battery settings IS MISSING! As if the phone has no battery in it.
So I decide to plug it in via USB to my laptop, no response at all, not even a charging icon. Different cable, same again.
I'm wondering if anyone has any idea what the issue may be, as it's been away for 3 weeks being repaired and I can't afford another 3 weeks without this phone as I'm an android developer and need it to regularly test my apps.
Interesting enough, a piece of paper arrived with the repaired phone stating that a live call and a software update had been implemented on it in the workshop. Leading me to believe that it was fully functional after its repair.
Any ideasand I would be hugely grateful.
Thanks guys.
Just an update -
I've been on the phone to motorola, they are sending a jiffy bag and it's going back to the repair center. This time under warranty.
I'd really like a fix now though :/ although I've tried everything under the sun.
xeon48 said:
Hi there, first post and I'm very grateful for anyone who reads/responds to this. Long time reader, ex-owner of nexus 4+5.
I'll try to list all symptoms and procedures I've tried here. I recently dropped my phone and smahed the screen - sent off to motorola repair center and it has now been fixed. It arrived in the post 2 hours ago, so I immediately plugged it in (usng the turbo charger).
As expected the battery icon came up, first the solid icon, then it moved on to the charging icon.
Half an hour later I checked it, it was still "charging" but not a drop of power had gone into it. So I tried a different cable with the turbo charger, a lower powered one. Exactly the same response.
When I tried to power the phone on with conventinal method, the screen went blank and no activity was evident.
So I managed to boot into bootloader by holding down power and volume down (i think) button while pluggin it in simultaneously. This worked.
I set up my phone, wifi, sim etc... but notice the batttery icon has not displayed any charge. I go into settings and the battery settings IS MISSING! As if the phone has no battery in it.
So I decide to plug it in via USB to my laptop, no response at all, not even a charging icon. Different cable, same again.
I'm wondering if anyone has any idea what the issue may be, as it's been away for 3 weeks being repaired and I can't afford another 3 weeks without this phone as I'm an android developer and need it to regularly test my apps.
Interesting enough, a piece of paper arrived with the repaired phone stating that a live call and a software update had been implemented on it in the workshop. Leading me to believe that it was fully functional after its repair.
Any ideasand I would be hugely grateful.
Thanks guys.
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It seems some hardware issue. As you've mentioned that charger is not helping then I should say, charging IC has some faults
SAW_JOK3R said:
It seems some hardware issue. As you've mentioned that charger is not helping then I should say, charging IC has some faults
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It's in a jiffy bag ready to go back to SBE for repair. My case has been "escalated". All under warranty, thanks for the input. I think you're right it must be a hardware issue, I've tried everything to get it to work but the batter is basically not being recognised.
I'm more annoyed now at the fact I've paid £100 for a "repair", and will have to wait at least another week for this turnaround :/.
Wow, £100? Were you offered the Motorola insurance when you purchased your phone? I bought it because I wasn't sure if I could get insurance on my phone since it's not yet available with my carrier (Verizon).
rmanaka said:
Wow, £100? Were you offered the Motorola insurance when you purchased your phone? I bought it because I wasn't sure if I could get insurance on my phone since it's not yet available with my carrier (Verizon).
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I thought £100 was quite reasonable for a new phone with a smashed screen, particularly one as large and high quality as the n6. Not to mention the digitiser being attached.
I'm in the uk, apparently moto care is only available in the US at the moment.
My insurance, once the phone is returned, will be in the form of a ludicrously heavy duty case with built in screen protector!
Okay so I got my new Moto X yesterday and couldn't wait to get using it but when I took it out of the box it had no power at all and I had to plug it in and charge it which I have never seen before with a new phone.
Anyway it powered up after a few minutes and I charged it to full charge and enjoyed my phone all day today but I didn't get back in time tonight to plug it in and it died just before I got home. I plugged it in and nothing, not even the little green light that shows it is charging when off.
It has been on the charger(the one that came in the box) for the last hour and nothing still. I have tried holding power and volume down, power and volume up and holding just the power for over minutes. I have also tried to charge it with other chargers as well.
It is not recognised by my computer either.
If someone could help I would be very grateful.
Thanks
Update, I got it sorted by plugging it into a low powered charger from a standby phone we have in the house(Nokia 520) and after a few minutes when I pressed the power button it showed the charging symbol on a white background. Let it get to 4% and it powered on no problem.
Still a weird problem and even more so the fact that it was dead when I opened the box.
By the way the other chargers that I tried do work so not sure why only a low powered charger worked.
GTCC said:
Update, I got it sorted by plugging it into a low powered charger from a standby phone we have in the house(Nokia 520) and after a few minutes when I pressed the power button it showed the charging symbol on a white background. Let it get to 4% and it powered on no problem.
Still a weird problem and even more so the fact that it was dead when I opened the box.
By the way the other chargers that I tried do work so not sure why only a low powered charger worked.
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I've heard that sometimes Motorola sells the phones marked as warranty and said that is new. When you send back a phone to any company to warranty they often send you a brand new phone. What do you think they do with all those phones?
juliospinoza said:
I've heard that sometimes Motorola sells the phones marked as warranty and said that is new. When you send back a phone to any company to warranty they often send you a brand new phone. What do you think they do with all those phones?
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They sell them as refurbished phones, I doubt a company as like Motorola would sell those phones as new and be held liable if they were caught. Even the phones that are pulled for quality control are tests are sold as refurbished.
I'm going to let it run out of battery again and if it happens again then I will get it replaced.