Database Develop

[Q] Any issues with Chinese version?

I am thinking of ordering the enhanced 64GB model from a Chinese seller (ebay or aliexpress). This would be the Chinese model. The sellers state that before shipping they install a multi-language ROM and Google Play, and that it will work no problem on my network (Canada).
Does anyone have experience with ordering such a phone? I have looked at the relevant threads on the forums of other Huawei phones and there seems to sometimes be problems with notifications and Chinese bloatware. I am also unclear whether I can expect to receive future OTA updates?

AFAIK at the moment a P9 Chinese version distribution has not yet been announced... and for the P9 the official availability is tomorrow 16th April.
The P9/P9 Plus presentation has been initially dedicated only to the European market, also prices where indicated in Euro, even if that event was held in London...

scdoyle said:
I am thinking of ordering the enhanced 64GB model from a Chinese seller (ebay or aliexpress). This would be the Chinese model. The sellers state that before shipping they install a multi-language ROM and Google Play, and that it will work no problem on my network (Canada).
Does anyone have experience with ordering such a phone? I have looked at the relevant threads on the forums of other Huawei phones and there seems to sometimes be problems with notifications and Chinese bloatware. I am also unclear whether I can expect to receive future OTA updates?
Click to expand...
Click to collapse
all I can say is, even with the Chinese ROM, you can get all the google stuff without issues, with the exception being Now on Tap because the Home button is mapped to Huawei's own voice assistant.
i did have some issues with notifs on the Mate 8 but its since received at least 3 updates. My P9 is too new for me to notice any issues
---------- Post added at 12:34 PM ---------- Previous post was at 12:31 PM ----------
yellowchilli said:
all I can say is, even with the Chinese ROM, you can get all the google stuff without issues, with the exception being Now on Tap because the Home button is mapped to Huawei's own voice assistant.
i did have some issues with notifs on the Mate 8 but its since received at least 3 updates. My P9 is too new for me to notice any issues
Click to expand...
Click to collapse
re: bloatware, it's possible to remove up to 90% of that stuff through "HiApp" - huawei's replacement for google playstore ( which is also where you download all the google stuff)

yellowchilli said:
all I can say is, even with the Chinese ROM, you can get all the google stuff without issues, with the exception being Now on Tap because the Home button is mapped to Huawei's own voice assistant.
i did have some issues with notifs on the Mate 8 but its since received at least 3 updates. My P9 is too new for me to notice any issues
---------- Post added at 12:34 PM ---------- Previous post was at 12:31 PM ----------
re: bloatware, it's possible to remove up to 90% of that stuff through "HiApp" - huawei's replacement for google playstore ( which is also where you download all the google stuff)
Click to expand...
Click to collapse
That's great - thanks. My P9 is currently on its way so that's reassuring. I am not bothered about Now on Tap.
Presumably HiApp is in Chinese itself? Is it challenging to navigate around it?

scdoyle said:
That's great - thanks. My P9 is currently on its way so that's reassuring. I am not bothered about Now on Tap.
Presumably HiApp is in Chinese itself? Is it challenging to navigate around it?
Click to expand...
Click to collapse
it isn't in Chinese.. Once you've chosen English in your first setup step, all system apps show up in English. with the exception of bloatware. I believe there's a guide here on xda some place teaching folks how to download all the google stuff too. basically you'll need google play obviously, google contacts sync and google calendar sync. these are the basics you need to grab off HiApp. Then you can start using Google Playstore as normal to setup account etc
permissions are important as they are very strict and sometimes restrict first, and never ask later. be sure to check there often. Enjoy!

Just Got Mine Yesterday!
My P9 from a shop on aliexpress just came yesterday... and oh yes, it is pretty awesome! Going to use it a couple days and plan on doing a extensive comparison review to my LG G5 in my series of review called "Some Guy's Review..." I did one comparing LG G5 to the S7 Edge and people seemed to appreciate it... I have no brand loyalty so it a pretty honest review IMO
I try to sum up the general user / pro-user experience... what most people run into and care about.... plus stuff I always look for that are my "musts" for things I do in my daily life...
Not getting deeply into it, here's a quick 12-hour impression:
1. Design - It's a pretty phone, I got mine in Gold because the 64GB / 4GB only comes in Gold in China (EVA-AL10 Version is Chinese Version of EVA-L29 International Dual SIM). Let's say a Sony Xperia Z5 and an Iphone had a wild sexual encounter.... the result is a Huawei P9 (Basically an all metal Z5)
2. Snappiness - This phone rocks... didn't slow down even during setup... have yet to notice it heat up either! Have to put it through my grueling non-scientific testing of playing Clash Royale... hahaha. Really though, I won't do a AnTuTu or anything like that because those tests are pretty much meaningless to real world experience usage. Hope to have more later
3. Camera - have yet to take a "real" picture with it... tried it out, seems to have a lot of custom settings and a really good "pro" mode. more to come
4. Battery - seems spot on to all recent Huawei Phones, big, long lasting (that's what she said.... :silly: :good
5. EMUI - I am actually a fan of EMUI... especially with another launcher laid over (I use a HTC Sense Launcher Port). The amount of customization may annoy the regular user... but coming from having a Huawei Mate 8, I understand what you need to do to get everything working like you like. I will give more details later if it suffers from the "sleeping sickness" as I call it... this is where due to all the great battery customizations Huawei throws in, certain app notifications stop working after awhile because the app goes into hibernation and never comes out... time will only tell.
Look for a review probably Monday or Tuesday! I may even do a 3-way just for fun....!!! :good: :highfive: (3-way review... get your mind out of the gutter... hahaha)

I received my eva-dl00 yesterday. (Chinese Dual-Sim 32GB) from Ibuygou.com
Everythings seems to be ok, but Contact Syncing is not working. Any hint?
First impression: Nice phone, very solid quality! But coming from Vanilla....i don´t like EMUI.
Maybe i have to get used to it.
But the P9 with Stock Android would be awesome!

How are u finding notifications inflow? They come on time or with delays?? IMs like Whatsapp Telegram etc giving instant notification even when phone sleeps for 30 plus mins?

Seems to be ok. But it is only a first impression. Could be wrong.

Has anyone from Europe tried if the dual sim works for Chinese version ?

mahst68 said:
My P9 from a shop on aliexpress just came yesterday... and oh yes, it is pretty awesome! Going to use it a couple days and plan on doing a extensive comparison review to my LG G5 in my series of review called "Some Guy's Review..." I did one comparing LG G5 to the S7 Edge and people seemed to appreciate it... I have no brand loyalty so it a pretty honest review IMO
I try to sum up the general user / pro-user experience... what most people run into and care about.... plus stuff I always look for that are my "musts" for things I do in my daily life...
Not getting deeply into it, here's a quick 12-hour impression:
1. Design - It's a pretty phone, I got mine in Gold because the 64GB / 4GB only comes in Gold in China (EVA-AL10 Version is Chinese Version of EVA-L29 International Dual SIM). Let's say a Sony Xperia Z5 and an Iphone had a wild sexual encounter.... the result is a Huawei P9 (Basically an all metal Z5)
2. Snappiness - This phone rocks... didn't slow down even during setup... have yet to notice it heat up either! Have to put it through my grueling non-scientific testing of playing Clash Royale... hahaha. Really though, I won't do a AnTuTu or anything like that because those tests are pretty much meaningless to real world experience usage. Hope to have more later
3. Camera - have yet to take a "real" picture with it... tried it out, seems to have a lot of custom settings and a really good "pro" mode. more to come
4. Battery - seems spot on to all recent Huawei Phones, big, long lasting (that's what she said.... :silly: :good
5. EMUI - I am actually a fan of EMUI... especially with another launcher laid over (I use a HTC Sense Launcher Port). The amount of customization may annoy the regular user... but coming from having a Huawei Mate 8, I understand what you need to do to get everything working like you like. I will give more details later if it suffers from the "sleeping sickness" as I call it... this is where due to all the great battery customizations Huawei throws in, certain app notifications stop working after awhile because the app goes into hibernation and never comes out... time will only tell.
Look for a review probably Monday or Tuesday! I may even do a 3-way just for fun....!!! :good: :highfive: (3-way review... get your mind out of the gutter... hahaha)
Click to expand...
Click to collapse
K-Nose said:
I received my eva-dl00 yesterday. (Chinese Dual-Sim 32GB) from Ibuygou.com
Everythings seems to be ok, but Contact Syncing is not working. Any hint?
First impression: Nice phone, very solid quality! But coming from Vanilla....i don´t like EMUI.
Maybe i have to get used to it.
But the P9 with Stock Android would be awesome!
Click to expand...
Click to collapse
varun.gid said:
How are u finding notifications inflow? They come on time or with delays?? IMs like Whatsapp Telegram etc giving instant notification even when phone sleeps for 30 plus mins?
Click to expand...
Click to collapse
K-Nose said:
Seems to be ok. But it is only a first impression. Could be wrong.
Click to expand...
Click to collapse
S0wL said:
Has anyone from Europe tried if the dual sim works for Chinese version ?
Click to expand...
Click to collapse
Posted my review here if interested
http://forum.xda-developers.com/p9/how-to/huawei-p9-vs-tmobile-lg-g5-vs-tmobile-t3365349

I use the eva-dl00 in germany with 2 T-Mobile Sim Cards. Everythings works great. Including LTE.

K-Nose said:
I received my eva-dl00 yesterday. (Chinese Dual-Sim 32GB) from Ibuygou.com
Everythings seems to be ok, but Contact Syncing is not working. Any hint?
First impression: Nice phone, very solid quality! But coming from Vanilla....i don´t like EMUI.
Maybe i have to get used to it.
But the P9 with Stock Android would be awesome!
Click to expand...
Click to collapse
must check permissions!

yellowchilli said:
must check permissions!
Click to expand...
Click to collapse
im having the same issue i checked the permissions for the contacts and i turned on and still the sync contacts on google accounts its not present like on my nexus 6p

ajftl250 said:
im having the same issue i checked the permissions for the contacts and i turned on and still the sync contacts on google accounts its not present like on my nexus 6p
Click to expand...
Click to collapse
reboot after enabling permissions and Contact sync should appear

yellowchilli said:
reboot after enabling permissions and Contact sync should appear
Click to expand...
Click to collapse
had to delete the account and create it again pain! worked now

I just got mine today. EVA-AL10. Beautiful phone. Works with cricket no problem... i was trying it out with my verizon sim didnt work. Seems to work well, but some of the stuff are in chinese like browser. Slowly removing the bloat and adding other software to it.

what did everyone end up doing when they first receive the phone? I factory reset it and downloaded google play store from hi app. I needed contacts sync and calendar sync so i downloaded from apk mirror. I downloaded gmail and everything. Its been a while since i came back from droid. I was with apple for a while. Last droid I had was a htc evo. Can't seem to get my contacts on this phone.

strictlys said:
what did everyone end up doing when they first receive the phone? I factory reset it and downloaded google play store from hi app. I needed contacts sync and calendar sync so i downloaded from apk mirror. I downloaded gmail and everything. Its been a while since i came back from droid. I was with apple for a while. Last droid I had was a htc evo. Can't seem to get my contacts on this phone.
Click to expand...
Click to collapse
check and allow all permissions for contacta sync, reboot and see.
p. s. contact and calendar sync are both available from hiapp

yellowchilli said:
check and allow all permissions for contacta sync, reboot and see.
p. s. contact and calendar sync are both available from hiapp
Click to expand...
Click to collapse
I searched for it numerous times couldn't find it. It works now, but still couldn't find in hiapp.Thanks!

Noob gets his hands on mi mix and needs help!

Hi guys,
1. How do i post pictures here?
2. How do i change languages while typing, is it even possible?
3. My homescreen only have two "flicks" while i see phones on youtube that got 3, how to fix?
4. The lowest line on screen, with 4 buttons (going back, going to homescreen, opening all active windows and the weard round button for screen shot etc) is not transparent as i have seen on youtube. Mine is solid black so it kinda goes with the black of the phone and screen seems smaller. While typing here ut becomes solid white. Themes do not seem to make Amy difference.
5. My phone is running MIUI 8.0 global. 8.0.8.0.0 MAHCNDI is it old? When i ask for uppdates my phone says there are non..
I am from Norway btw, some webshop is importing phones from china, installs norwegian and googleplay before selling to customers.
Looking forward to replyes

FartingAngel said:
Hi guys,
1. How do i post pictures here?
2. How do i change languages while typing, is it even possible?
3. My homescreen only have two "flicks" while i see phones on youtube that got 3, how to fix?
4. The lowest line on screen, with 4 buttons (going back, going to homescreen, opening all active windows and the weard round button for screen shot etc) is not transparent as i have seen on youtube. Mine is solid black so it kinda goes with the black of the phone and screen seems smaller. While typing here ut becomes solid white. Themes do not seem to make Amy difference.
5. My phone is running MIUI 8.0 global. 8.0.8.0.0 MAHCNDI is it old? When i ask for uppdates my phone says there are non..
I am from Norway btw, some webshop is importing phones from china, installs norwegian and googleplay before selling to customers.
Looking forward to replyes
Click to expand...
Click to collapse
old yes and vendor ROM. No updates ever I'm afraid. So you can stick with it or follow the guides to change to a proper ROM.

jazz452 said:
old yes and vendor ROM. No updates ever I'm afraid. So you can stick with it or follow the guides to change to a proper ROM.
Click to expand...
Click to collapse
Oh.. will new ROM give room for Norwegian language to type with and do something about my other questions?
Do you have a lik to a good guide? Favoritly with a video sine i have never dine this before and has to Google what ROM is

Unlock the phone and install Epic Rom. It's a must for the Mi Mix.
Regards from a fellow Norwegian

FartingAngel said:
Oh.. will new ROM give room for Norwegian language to type with and do something about my other questions?
Do you have a lik to a good guide? Favoritly with a video sine i have never dine this before and has to Google what ROM is
Click to expand...
Click to collapse
so that's a yes:laugh: it's in the guides section weird I know

It's a yes

Since update Netflix has no picture...

Updated 2 days ago. Tried to watch Netflix, it has full sound etc but picture is black.... WTF is that about? Someone on reddit said its a problem with the update and YouTube hd videos have sound and no picture either.
Anyone else have this problem? If it is a common problem, then it's a bit of a disaster on their part.

toby2111 said:
Updated 2 days ago. Tried to watch Netflix, it has full sound etc but picture is black.... WTF is that about? Someone on reddit said its a problem with the update and YouTube hd videos have sound and no picture either.
Anyone else have this problem? If it is a common problem, then it's a bit of a disaster on their part.
Click to expand...
Click to collapse
Ι have also problem with carrier tv network on my country which i use through my phone.Same issue.Only sound and black screen!!This is a major issue where could we report it??

I dont know but its a terrible mistake on their behalf. I'm regretting buying this phone already...

Yes, HDR videos are not working. Youtube hdr or netflix hdr, sdr videos do work. I don't know why. I didn't reset my phone because I don't watch enough content on it to bother me but it pretty bad bug. I wonder if it fixes on an update soon, don't really know how to contact xiaomi and tell them.

ImClaux said:
Yes, HDR videos are not working. Youtube hdr or netflix hdr, sdr videos do work. I don't know why. I didn't reset my phone because I don't watch enough content on it to bother me but it pretty bad bug. I wonder if it fixes on an update soon, don't really know how to contact xiaomi and tell them.
Click to expand...
Click to collapse
Mi 9 Lite is not HDR 10+ compliant so you can't watch HDR content in Netflix, unlike flagship devices (Mi 9/Pro, S10 series, LG, ... etc)
here
Mi 9 Lite supports only old HDR version (YouTube)

gringo80 said:
Mi 9 Lite is not HDR 10+ compliant so you can't watch HDR content in Netflix, unlike flagship devices (Mi 9/Pro, S10 series, LG, ... etc)
here
Mi 9 Lite supports only old HDR version (YouTube)
Click to expand...
Click to collapse
So is there a way of changing the settings in Netflix app to watch SD? I can't find it....

toby2111 said:
So is there a way of changing the settings in Netflix app to watch SD? I can't find it....
Click to expand...
Click to collapse
I was talking about HDR ! It's a different thing from SD/HD
SD : Standard Definition
HD : High Definition
SDR : Standard Dynamic Range
HDR : High Dynamic Range
To fix your black screen problem, downgrade your firmware, or use a custom ROM ... or wait for a fix from MIUI.

How do I downgrade firmware? I'm not great with tech stuff

toby2111 said:
How do I downgrade firmware? I'm not great with tech stuff
Click to expand...
Click to collapse
locked or unlocked bootloader ?

gringo80 said:
locked or unlocked bootloader ?
Click to expand...
Click to collapse
I presume its locked. I only got the phone a week ago...

if you don't feel it, don't do it. Too many people , here, asking for bricked device. If you want to do it, read the manual, two times, read again the manual, read an other one, and maybe start your stuff

Same problem for me. Black videos on youtube after updating to miui 11. WHAT THE HELL? How do I fix it?

marcospivetta said:
Same problem for me. Black videos on youtube after updating to miui 11. WHAT THE HELL? How do I fix it?
Click to expand...
Click to collapse
Yeh, it's seriously annoying. How do we contact them? Surely, they've gotten feedback on this issue now and are working on it??

....
You got in the phone 2 apps: Services&feedback and Mi comunity.
In the first you describe the issue and it goes to Xiaomi directly.
The second is a big comunity of all devices (forum) and it will go to Xiaomi trough moderators.

I posted feedback in 13 feb and 1 of march, no reply, no nothing.
Really disappointed, why is the feedback app even there if there are no replies 1 month later.

ImClaux said:
I posted feedback in 13 feb and 1 of march, no reply, no nothing.
Really disappointed, why is the feedback app even there if there are no replies 1 month later.
Click to expand...
Click to collapse
Yeh, it's pathetic. Pointless feedback app, regret buying this phone now. Doubt I'll ever buy xiaomi again. And still no fix to the problem....

toby2111 said:
Yeh, it's pathetic. Pointless feedback app, regret buying this phone now. Doubt I'll ever buy xiaomi again. And still no fix to the problem....
Click to expand...
Click to collapse
The devices themselves are great, but MIUI is still full of little things here and there that just make you want to replace it. App bugs, that annoying "force close everything constantly on the background" behavior...
This Netflix bug that remains unsolved "forever" now was the last straw that made me just unlock the device and choose LOS instead. Everything is near perfect now.

JBolho said:
This Netflix bug that remains unsolved "forever" now was the last straw that made me just unlock the device and choose LOS instead. Everything is near perfect now.
Click to expand...
Click to collapse
Can you explain more how you unlocked it? And what is LOS? I'm not great with tech but I'll follow your lead if it fixes Netflix and improves the phone.

toby2111 said:
Can you explain more how you unlocked it? And what is LOS? I'm not great with tech but I'll follow your lead if it fixes Netflix and improves the phone.
Click to expand...
Click to collapse
If you're not that experienced I'm afraid it may be a bit overwhelming to begin with...
Search for these things in order:
1 - unlock your bootloader (search for unlocking bootloader in Xiaomi devices, there's a waiting period after you apply for it)
2 - flash and boot a custom recovery (go to Rom and Recoveries thread category, go to the TWRP thread and check out instructions
3 - LOS = LineageOS (in my case version 17.1, Android 10 based), again, there's a dedicated thread on it, with instructions on how to flash that.
If you manage to get passed all that, there's 2 more things you can do to complete the experience, related to Camera and Google's SafetyNet so you can install Netflix directly from Play Store as normal.
You will loose your warranty and there's always a chance of hiccups along the way so if you're not very comfortable with all this, the only alternative is to wait for the MIUI update that is slowly rolling out to devices.

Ok, probably too complicated for me and I'll probably make a mess of it. Guess I'll have to wait for update. Thanks anyways

Specific features in X2 Pro

Hey guys,
my mi9t was dead recently and i'm in the market for a new cheap phone. I resisted realme for a long time due to color os until someone pointed it out that the new realme ui is better than miui, so i am going to give it a try and stumbled upon how cheap the x2 pro is given its spec.
Well since specs arent everything and there are many little things not covered in reviews, i would like to ask if
1. it has AOD and is it customizable
2. Does it have screen off hands off ok google, i use it a lot
3. since it is using in display fingerprint sensor i made the mistake of not backup-ing the resist partiotion in mi9t making it almost useless. Do i have to do the same thing and is it bootloader unlockable? i saw quite a lot of custom rom available and thats kinda good
4. is there any small things i need to know like build quality, lagginess
Thanks

It's a good phone overall. I am using CN version, however I recommend you get the EU version to get full gapps support.
Yes AOD on realme UI is fairly customizable. You can choose what to show and the clock. Display format and style. Beyond that not really.
EU version has the all google apps as far as I know but please double check.
Bootloader is easily unlocked. Rest i am not sure.
Built quality is superb. Battery 0 to 100 percent in 36 minutes. No lagginess with stock. Pretty fast boot due to UFS 3.0 (not all variants have this so pls. be careful when ordering/buying). People say cameras are ok and not great. For me upgrading from LG V20, they definitely are better. Also you might have to disable smart power saver for apps to work correctly i.e send notifications pop ups etc. Maybe that's only for CN version.
I hope this helps.

naveed5700 said:
It's a good phone overall. I am using CN version, however I recommend you get the EU version to get full gapps support.
Yes AOD on realme UI is fairly customizable. You can choose what to show and the clock. Display format and style. Beyond that not really.
EU version has the all google apps as far as I know but please double check.
Bootloader is easily unlocked. Rest i am not sure.
Built quality is superb. Battery 0 to 100 percent in 36 minutes. No lagginess with stock. Pretty fast boot due to UFS 3.0 (not all variants have this so pls. be careful when ordering/buying). People say cameras are ok and not great. For me upgrading from LG V20, they definitely are better. Also you might have to disable smart power saver for apps to work correctly i.e send notifications pop ups etc. Maybe that's only for CN version.
I hope this helps.
Click to expand...
Click to collapse
Thanks for the feedback but can you use ok google with the screen off?

coconutxyz said:
Thanks for the feedback but can you use ok google with the screen off?
Click to expand...
Click to collapse
I tried it, it didn't work on screen off

batestota said:
I tried it, it didn't work on screen off
Click to expand...
Click to collapse
ah bummer, i use that feature a lot!

coconutxyz said:
ah bummer, i use that feature a lot!
Click to expand...
Click to collapse
that sucks, but you could use face unlock then use ok google right away, the face unlock in this device is really really fast, just one lock and it will be open

batestota said:
that sucks, but you could use face unlock then use ok google right away, the face unlock in this device is really really fast, just one lock and it will be open
Click to expand...
Click to collapse
yea good idea but i mostly use it while driving haha

Double tap to face unlock.

Question Colour Pallet not applying on samsung keyboard

i need help, im running A12 One UI 4 December 2nd update, i noticed that the colour pallet theminig is no applying to the samsung keyboard like it does on my Note 20U 5G. Is there any solution to this?

That looks burn your eyes out horrible without dark mode.
Other than the keyboard settings some Galaxy Store themes will change it as well.
Lol, I've used this keyboard scheme since Kitkat.

iqrama said:
i need help, im running A12 One UI 4 December 2nd update, i noticed that the colour pallet theminig is no applying to the samsung keyboard like it does on my Note 20U 5G. Is there any solution to this?
Click to expand...
Click to collapse
S21 firmware, compared to that made available on Note 20 (but also on S10/N10), is about 1 month old. Think how many changes can be implemented in this time frame, especially if we consider that S21 firmware it's affected by stuttering.
Unfortunately you (like me and other users on main thread) have to wait and hope that the January update arrives soon and integrates all the necessary fixes.

blackhawk said:
That looks burn your eyes out horrible without dark mode.
Other than the keyboard settings some Galaxy Store themes will change it as well.
Lol, I've used this keyboard scheme since Kitkat.
View attachment 5496663
Click to expand...
Click to collapse
I use dark mode all the time, I only removed it for illustration purposes only. I love the colour pallet theming better than Galaxy Store themes

Orlaf said:
S21 firmware, compared to that made available on Note 20 (but also on S10/N10), is about 1 month old. Think how many changes can be implemented in this time frame, especially if we consider that S21 firmware it's affected by stuttering.
Unfortunately you (like me and other users on main thread) have to wait and hope that the January update arrives soon and integrates all the necessary fixes.
Click to expand...
Click to collapse
Could it be a regional thing? coz I know someone in Bulgaria with S21U One Ui 4 same build number as mine and everythings works for him.

iqrama said:
Could it be a regional thing? coz I know someone in Bulgaria with S21U One Ui 4 same build number as mine and everythings works for him.
Click to expand...
Click to collapse
Could...but at this point, if issue still persist after a full wipe, it's just a firmware bug.

Orlaf said:
Could...but at this point, if issue still persist after a full wipe, it's just a firmware bug.
Click to expand...
Click to collapse
i did a full wipe today and it's still there

iqrama said:
i did a full wipe today and it's still there
Click to expand...
Click to collapse
Sounds like a firmware bug, maybe...
Double, triple check settings including Developer options... Samsung's infamous buried menus.
It a carrier or unlocked version?
Maybe flashing another official version get it.
It almost sounds like a Good Lock module should cover it, but no such thing that I'm aware of.