So in the middle of the day, I pulled my phone out of my pocket to check the time. I was faced with a black, backlit screen. It'd turn off and back on every 5 seconds or so. I pulled the battery, attempted to turn it on, but I was faced with the same black, backlit screen. It continued the cycle.
I tried powering it on in bootloader mode. This caused the backlight to stay on continuously, but again, nothing on the screen. No M logo, not even a faint hint of text.
Is this phone done for?
It may be possible that it is just the screen, however I do not have the phone to look at it. If you plug it in when it is powered on do you get a recognized device on windows/linux?
The wires connecting the LCD screen could also be loose. If you are at all tech savy you might try taking it apart and looking at it.
The Droid is an amazing phone, but it is getting outdated pretty fast. I still use the Moto Droid and have no problems.
Do you have the insurance with Asurion? if so you can send it in and they charge like $50 to replace the phone.
xslntx said:
So in the middle of the day, I pulled my phone out of my pocket to check the time. I was faced with a black, backlit screen. It'd turn off and back on every 5 seconds or so. I pulled the battery, attempted to turn it on, but I was faced with the same black, backlit screen. It continued the cycle.
I tried powering it on in bootloader mode. This caused the backlight to stay on continuously, but again, nothing on the screen. No M logo, not even a faint hint of text.
Is this phone done for?
Click to expand...
Click to collapse
I would contact the manufacturer/carrier if there is still a warranty. If not, I would still contact to see if there is anything they can recommend, or if they will fix it for a minimal fee. Otherwise, look up how to take apart your milestone/droid on these forums and check for a loose connection or something. If all else fails, you may be able to buy a replacement screen. Those are the steps I would follow, but contact motorola/carrier first no matter what.
Good luck.
Hi, I've been having this rare and random problem with my Captivate. It seems like once or twice a month, when my phone is in stand by and I hit the power button to wake it up, the screen stays off. I can mimic swiping the screen and the soft keys will light up and the phone will vibrate. Taking the battery out does not help. The phone will boot up and I can hear the att and samsung video but the screen is still black.
When this happens, it will sometimes randomly come back on after about an hour or two, sometimes more. I've searched but haven't found that magic trick yet. Anyone else have this problem and a possible solution? Any help would be awesome, thanks!
Sounds like a hardware problem. Still under warranty?
Yeah, it's very annoying. I can hear texts going off with seemingly no way to read them. I've had it more than a year so I think the warranty is out. I do have insurance on it though.
EDIT: Ok, my problem is solved for now. I took the sim card out and with it out turned the phone on (same problem), but after turning the phone off and putting the sim card back in, I now have the screen back. I'm gonna see if I can get this phone replaced.
Hello,
I have sent my gnexus off to be repaired this week and recently started to use my old milestone until my other phone is repaired. Phone was working fine, a little slow to my nexus but it was better than nothing. I was checking my emails and stuck my phone in my pocket to cross the street, when I pulled it out again, the screen would light up (glow) but the screen was black, I tried pulling the battery and rebooting but to no avail. I can feel the phone vibrate when I slide my finger across to unlock it and tap icons, but nothing is being displayed. I'm wondering if anybody else has had something like this happen and if it is possible to fix relatively easily?
If you don't get anything on the screen anymore I'm afraid it's a hardware failure.
Maybe the connector cable is broken (partially), I guess...
I guess Eiertschik is right.
In the boot process, does the M logo show up?
I have recently purchased this phone via swappa and haven't had any issues prior to this and that has been three weeks (other than a light leak).
The issue that is happening is the LCD will not turn on. When the phone is unlocked via knock on or power button you can move your finger over where the lock circle would be and feel the vibrations showing that it does register the touch. Then usually I would just hold the power button till it rebooted and this would sometimes fix the problem, on a side note the boot LG logo and boot animation do not show up during this time simply the lock screen would randomly appear.
That is problem, now on to what I tried to fix it. I have put on an entirely different rom and the problem persists, I have also flashed a different kernel on the stock rom with no avail. I at first thought it could be due to a faulty proximity sensor, but the last time the screen was on I checked it with sensor box. One way I have been able to reproduce the problem is after locking it putting it in my pocket and waiting around five minutes, this then will make it so the LCD does not turn on ( Which makes it seem like it has something to do with deep sleep). Also something I just found since I was actually able to find the power off button, the screen also won't turn on when the phone is off and plugged into the charger (this makes it seem like hardware issue). It seems like as long as I keep the phone from going to deep sleep the LCD will turn back on.
Some of this makes it seem like a software issue other things make it seem like a hardware issue. I just was wondering if anyone had any ideas or if I need to buy a new screen, if the mobo is bad, or if I could fix this with software. Any and all ideas are welcome.
Thank you all in advance.
Non rooted, T mobile branded 3 month old note 8. No water damange, no drops etc.
Using chrome one miniute, set the phone down to watch a movie on my tablet, picked up the phone to check messages and boom. Screen is off. The phone works, I can even answer calls because I know where the answer button is on the screen, haptic feedback works, all indicator lights work. The phone screen remains off.
Tried a soft reset (tried hard reset too the best I could being I cant see the screen) and the phone seems to reset based on the vibration and indicator light patters but the screen remains off. It's as if a physical connection between the screen and the brains of the phone has been severed. Literaraly the weirdest thing that has happened to me in a decade of Android phone ownership.
Googled all the black screen issues with these phones and most of them are resolved with just a soft reset... some said that the phone is in it's lowest dimmed state and go to a dark room and i'll see it faintly and then can increase brightness... no luck...
Has anyone experienced this?
I would say it's a warranty job, just tried turning my brightness to zero and you can still see the screen.
I did have a similar problem on an old note that had root and custom rom though but I had somehow set the volume rocker to control brightness and it had lowered itself to minimum in my pocket
KEVIN88GT said:
Non rooted, T mobile branded 3 month old note 8. No water damange, no drops etc.
Using chrome one miniute, set the phone down to watch a movie on my tablet, picked up the phone to check messages and boom. Screen is off. The phone works, I can even answer calls because I know where the answer button is on the screen, haptic feedback works, all indicator lights work. The phone screen remains off.
Tried a soft reset (tried hard reset too the best I could being I cant see the screen) and the phone seems to reset based on the vibration and indicator light patters but the screen remains off. It's as if a physical connection between the screen and the brains of the phone has been severed. Literaraly the weirdest thing that has happened to me in a decade of Android phone ownership.
Googled all the black screen issues with these phones and most of them are resolved with just a soft reset... some said that the phone is in it's lowest dimmed state and go to a dark room and i'll see it faintly and then can increase brightness... no luck...
Has anyone experienced this?
Click to expand...
Click to collapse
Try pressing and holding Volume down and power button for 5 to 7 seconds to force power off, then try to boot to download mode Volume Down + Bixby + Power button and see if the download mode screen shows......if not then probably a bad screen.
Sent from my God Mode 8
Tried it......nothing.....warranty job it is.... Bummed to have some refurnished phone in exchange for a Brand new 900 dollar phone just a few months back?
KEVIN88GT said:
Tried it......nothing.....warranty job it is.... Bummed to have some refurnished phone in exchange for a Brand new 900 dollar phone just a few months back?
Click to expand...
Click to collapse
Yeah that sucks, i can imagine..... i too hate the idea of refurbished units being swapped for warranty....bs, should be brand new unit!
Sent from my God Mode 8
so I had it replaced under warranty through T mobile. Refurb phone will come in today. One quesion. Should I let the Tmobile techs do the data/settings transfer from old phone to new one or just do everything myself from scratch (which will obviously take longer).
This happened to my phone twice for the past month or so. (both in Nougat and Oreo - Non rooted) Black screen but phone seems to be responding -- I can receive calls and notifications etc -- And force reboot doesn't fix it. I've also tried drainging the phone when it first happened to me but doesn't work. HOWEVER, it gets okay so randomly. Like I just left it for couple of hours and it just worked when I hit the power button.
I did tried bringing the device to Samsung but what they did is to just manually upgrade/reset the software in their end which I could have done in my part but I just let them do it. They told me to come back if it happens again which is kinda BS.
I can conveniently say this is a Hardware issue. I will wait for it to happen again on my phone and request for a replacement. Phone is 4 months old when it first happened.
I have the same issue with blank screen but phone is working.
It started couple of weeks after i dropped my phone on the ground. There is black dot on my screen and broken glass but phone was working ok and was still pretty usable. But then it started:
Display works fine but when i switch display of, lock the phone or display switched because of its timer it didn come switch on... But phone works, i can use it with blank (black) screen.
I had to do force restart so the display will turn on with samsung logo and booting screen, and keep on till another switch of.
I was trying every setting (but no hard reset) and then i found a little hack:
When you turn on the "Always On Display" (AOD) function you can let the screen switch off or do it manually, wait for 1-2 sec and always on display will come up to the screen. Then when you press home button or lock button screen will swtich on normally. YOu can type pin and use phone witch screen working. But when you try to unlock from "AOD" with your finger or your eyes it unlock but with screen black.
So i was using it like this. everytime you need to wait second untill AOD comes up, but it was working fine.
Problem nu 2 is that now it stop working, AOD is working but when i want to switch screen on from AOD it shows black screen and phone is working on blind.
So everytime after my screen goes black or to AOD i have to unlock the phone blindly and "Force restart" it and have to keep waiting until boot, and then have to never let phone to screen of.
Its not usuable.
¨
Now what do you think? Is it hardware problem or software problem? Because screen is working but randomly. The black dot of dead pixels on the screen is getting slightly bigger in time (about 1 year) but its like 1.5cm round. Maybe this cause the problem? And why hack with AOD was working for half a year and then stoped working? There wasnt any updates right before, but i tried to install some apps (non display related) so ill try to uninstall them.
Hawe you got any idea if i can repair it on my own even if i loose the waterproofability?
Or can it be replaced for free if i have a warranty? (I dont have insurance)
Thanks for your tips guys.
Reprocrastinator said:
I have the same issue with blank screen but phone is working.
It started couple of weeks after i dropped my phone on the ground. There is black dot on my screen and broken glass but phone was working ok and was still pretty usable. But then it started:
Display works fine but when i switch display of, lock the phone or display switched because of its timer it didn come switch on... But phone works, i can use it with blank (black) screen.
I had to do force restart so the display will turn on with samsung logo and booting screen, and keep on till another switch of.
I was trying every setting (but no hard reset) and then i found a little hack:
When you turn on the "Always On Display" (AOD) function you can let the screen switch off or do it manually, wait for 1-2 sec and always on display will come up to the screen. Then when you press home button or lock button screen will swtich on normally. YOu can type pin and use phone witch screen working. But when you try to unlock from "AOD" with your finger or your eyes it unlock but with screen black.
So i was using it like this. everytime you need to wait second untill AOD comes up, but it was working fine.
Problem nu 2 is that now it stop working, AOD is working but when i want to switch screen on from AOD it shows black screen and phone is working on blind.
So everytime after my screen goes black or to AOD i have to unlock the phone blindly and "Force restart" it and have to keep waiting until boot, and then have to never let phone to screen of.
Its not usuable.
¨
Now what do you think? Is it hardware problem or software problem? Because screen is working but randomly. The black dot of dead pixels on the screen is getting slightly bigger in time (about 1 year) but its like 1.5cm round. Maybe this cause the problem? And why hack with AOD was working for half a year and then stoped working? There wasnt any updates right before, but i tried to install some apps (non display related) so ill try to uninstall them.
Hawe you got any idea if i can repair it on my own even if i loose the waterproofability?
Or can it be replaced for free if i have a warranty? (I dont have insurance)
Thanks for your tips guys.
Click to expand...
Click to collapse
If you're under warranty it will likely be a free repair, unless they find other damage. Like moisture damage.
As far as fixing it yourself, it's just about as cheap to have Samsung do it than it is to buy the parts yourself. It's $229 for Samsung to do it, and you'll maintain the water resistance rating.
same has happened to me
KEVIN88GT said:
Non rooted, T mobile branded 3 month old note 8. No water damange, no drops etc.
Using chrome one miniute, set the phone down to watch a movie on my tablet, picked up the phone to check messages and boom. Screen is off. The phone works, I can even answer calls because I know where the answer button is on the screen, haptic feedback works, all indicator lights work. The phone screen remains off.
Tried a soft reset (tried hard reset too the best I could being I cant see the screen) and the phone seems to reset based on the vibration and indicator light patters but the screen remains off. It's as if a physical connection between the screen and the brains of the phone has been severed. Literaraly the weirdest thing that has happened to me in a decade of Android phone ownership.
Googled all the black screen issues with these phones and most of them are resolved with just a soft reset... some said that the phone is in it's lowest dimmed state and go to a dark room and i'll see it faintly and then can increase brightness... no luck...
Has anyone experienced this?
Click to expand...
Click to collapse
This has just happened to my note 8 too. I was about to update it and had started it. set my phone down and picked it up and phone screen is black but can hear the haptic feedback.
I can only see the lock screen and the notifications. Everytime I try to unlock my phone I only get to see a glimpse of the notescreen and then the screen turns black. Even when I try to go to camera through the lock screen the screen goes black too. When I charge my phone it heats up so I haven't really charged it as well. Has this also happened to anyone? It seems as if the phone's sensitivity still works in all places but when I unlock it the screen just goes black.
I also have problem of freezings and always rebooting. Tried soft and hard resets/factory reset. Still same problem. This phone has hardware issue. Do not buy.
I realize this thread is quite old but I have this exact same issue now. I have managed to discover some other information by playing around with various settings which are noted below. To begin with, I was able to used the AOD hack posted above for a while but it no longer works. The only way I can get my screen to come back is with a soft reset - but as soon as the screen times out or i turn it off, it goes black, with or without AOD enable. All the on screen buttons still work as well as the haptic feedback - I just can't see anything.
Now on to what I have found:
One thing I have found is if I turn off adaptive screen brightness and crank the brightness slider to the right, when it goes black I can faintly see some of the buttons - enough that I can turn the phone off or restart it from the power menu (If I switch the default setting to night that also helps to see the buttons a bit better). Also, if I enable night mode I can also see the brightness slider faintly but when I slide it left, it just makes the screen completely black and when I slide it right, it only returns it to the very faint brightness level.
So at this point I am stuck. To summarize the issue:
1. When the screen either times out or turns off, it is still "alive" but goes black. It will not return to normal brightness.
2. Turning off adaptive brightness and cranking brightness slider to right allows you to see faint buttons after screen times out but won't return to normal brightness.
3. Enabling night mode helps to see the faint buttons, in particular the brightness slider a bit better. However the screen still cannot return to normal brightness.
4. The only way to get the screen back to full brightness (albeit temporarily until the next timeout) is to turn off the phone or reset from the power menu; or soft reset holding volume down + power simultaneously.
Hopefully someone else has figured out a way to recover this. I am on Android 9 with Samsung UI 1.0
Phone is completely stock, never rooted and completely out of warranty.