I've had my RP2 since July 2019 and it has been phenomenal. However, just within the last 2 weeks I ran into an issue with charging. Normally I charge using wireless charging and I started experiencing an issue where the phone constantly cycles through acknowledging wireless charge to not wireless charging. If I allow it to go through this cycle a couple times when I pull the phone off the dock it shows the battery icon as if it is still charging. When I first recognized this issue was occurring I tried plugging it in via wired(USB-C) and charging. The phone acted like it was charging but when I came back a few hours later I believe it had only increased maybe 1-2%.
Since the issue occurred I have tried powering off my phone and trying the wireless charge function with the phone powered off. I get a similar experience where it seems like the phone acknowledges wireless charging is trying to be done but it cycles between the battery charging icon and then blank screen, short buzz, and then the initial Powered by Android screen and then back to battery meter.
The only way I have found to successfully charge the phone at this point is to power off the phone, plug in wired charging(via USB-C). The phone will charge fine powered off or if I power the phone back on as long as i leave the charging cable plugged in when i power it on, it will continue to charge until i remove the cable. Once I try to plug the charging cable back in after the phone is powered on and booted it will no longer charge.
I've submitted a case to Razer Support but I'm almost 2 weeks in and have yet to hear any response back yet except, "Have you fixed your problem yet? If so let us know we'll close out your ticket" Obviously not very helpful.
Considering the wired charging behavior when the phone is up and running, it leads me to believe that this might be a software issue and not a hardware issue. However, since I have powered off my phone and attempted to wireless charge that way too and it still does not work makes me think it could possibly be a hardware issue?
Two other things to note:
1. I have seen a notification pop up that says something to the affect of "USB Controlled by Connected Device" even when nothing is connected to the phone.
2. Since the issue has arose I tried utilizing my USB-C dongle to 3.5mm headphone jack and it appears my phone no longer acknowledges when it is plugged in. Previously it worked like a charm and I could play music without issue. Now the music just plays out of the phone speakers like no dongle is connected.
Any help would be appreciated. Thanks!
Update: They did RMA my phone. I sent it in on a two day FedEx prepaid shipping. They received it 6/26 and by 6/30 were shipping it back to me. Arrived on my doorstep on 7/3 and it appears to be working now. I didnt receive any details on what they fixed but wireless charging and wired charging are back in good standing. They did return it with Android 8.1.0 so I had to do some updating from there.
It took a little to get everything completed(over a month from start of tech support case to finish of repaired Razer 2) but in all the experience was good with their support.
mkwilosz said:
I've had my RP2 since July 2019 and it has been phenomenal. However, just within the last 2 weeks I ran into an issue with charging. Normally I charge using wireless charging and I started experiencing an issue where the phone constantly cycles through acknowledging wireless charge to not wireless charging. If I allow it to go through this cycle a couple times when I pull the phone off the dock it shows the battery icon as if it is still charging. When I first recognized this issue was occurring I tried plugging it in via wired(USB-C) and charging. The phone acted like it was charging but when I came back a few hours later I believe it had only increased maybe 1-2%.
Since the issue occurred I have tried powering off my phone and trying the wireless charge function with the phone powered off. I get a similar experience where it seems like the phone acknowledges wireless charging is trying to be done but it cycles between the battery charging icon and then blank screen, short buzz, and then the initial Powered by Android screen and then back to battery meter.
The only way I have found to successfully charge the phone at this point is to power off the phone, plug in wired charging(via USB-C). The phone will charge fine powered off or if I power the phone back on as long as i leave the charging cable plugged in when i power it on, it will continue to charge until i remove the cable. Once I try to plug the charging cable back in after the phone is powered on and booted it will no longer charge.
I've submitted a case to Razer Support but I'm almost 2 weeks in and have yet to hear any response back yet except, "Have you fixed your problem yet? If so let us know we'll close out your ticket" Obviously not very helpful.
Considering the wired charging behavior when the phone is up and running, it leads me to believe that this might be a software issue and not a hardware issue. However, since I have powered off my phone and attempted to wireless charge that way too and it still does not work makes me think it could possibly be a hardware issue?
Two other things to note:
1. I have seen a notification pop up that says something to the affect of "USB Controlled by Connected Device" even when nothing is connected to the phone.
2. Since the issue has arose I tried utilizing my USB-C dongle to 3.5mm headphone jack and it appears my phone no longer acknowledges when it is plugged in. Previously it worked like a charm and I could play music without issue. Now the music just plays out of the phone speakers like no dongle is connected.
Any help would be appreciated. Thanks!
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Hi,
I have a new and flawless Note, the USB connector is OK.
At night I connect the Note to the charger and I put some music on to fall asleep. Playback is configured to just play one album once.
Normally I put the phone in Flight Mode, in order to sleep without unnecessary radiation next to me.
On some few occations (it happend to me for like 5 times now), in the morning, the phone is not charged at all! But I am 100% sure that the battery status icon on the top bar signaled the charging mode.
This morning it happend again and I noticed that I left the Flight Mode off (because my wife is away and I want to stay in contact if needed).
Also, I noticed that I have been using a ZTE charger specked with 750mA, while the original Samsung Galaxy Note charger is rated 1000mA.
Can it be, that I was using the ZTE charger on its limit and that having apps running, or maintaining flight mode off, was enough to actually not being able to deliver that extra juice to charge the battery?
The other reason could perhaps be a software problem, like some app draining the battery as much as the charger is able to charge, so in the end the battery stays more or less the same.
I am positive that the USB port is not broken. I.E. I tested by unplugging and plugging the charger from the wall socket instead from the phone and all is recognized OK. Also, no issues when connecting to the PC.
What is odd: on previous occations I think I remember that I just plugged the phone back and it charged.
I swapped the chargers, but still I have this odd impression, fearing that the device might have an issue.
Anyone had similar problems?
Cheers,
vma
Yes, looks like a weak USB charge problem. You get similar behaviour if you try to charge the device from a PC - sometimes I have mine plugged in to my PC at work all day and it barely charges. Get home, put the official charger from Samsung in from a walk socket and it charges in an hour or two max.
Sent from my GT-N7000 using Tapatalk
HI all,
C6903 would previously charge using an official Sony dock cord. Yesterday, however, the phone started making the 'phone flat' beepjng noise (it was close to flat), so plugged into the dock to charge. The beeping continued every few seconds, the screen rotation started playing up (I do have a screen rotation lock that hasn't been a problem) and the phone won't fully charge (the charge symbol is there, just keeps dropping. The error message "the connected power source is not sufficient. The battery is draining faster than it is charging. Minimise device usage while charging" popped up. It does charge VERY slowly if the phone is off airplane mode and the screen is off (it charged approx 30% in 10 hours, this way).
No rogue apps, etc. I reset to factory settings and the problem is still there. Phone charges fine using standard micro-usb.
Here in the NL, the carrier (KPN) send your phone away for minimum 2 weeks (& will not give you a replacement), and they will likely just test with the standard USB charger, which is fine.
Anyone experienced this & any advice would be greatly appreciated. Thanks, Adam
sounds like the cable is faulty, probably only one way to find out if you know someone with a dock - or just send the dock back to were you purchased it declaring it faulty
I've had similar issues, I solved it by rebooting the phone and plugging it in using sony usb charger until the charge is over 30%, after I got mine to 30% using usb, it then was able to charge using the dock.
you could check the dock with a multimeter, but there's not really much to the dock itself, so unless it's a broken wire, the problem is with the wall charger which the docks plugged into or the phone
Thanks all. I will check if it is the dock/cable or the power plug when my wife gets home - she also has the Z1.
Thanks again, will keep updated.
Adam
Yeah, sadly the cables don't last too long - went through 2 cables up until now and many more to come.
Hey Guys,
So after the last AT&T update to my phone the phone started acting erratic and the bloatware was ridiculous. My phone was constantly loading apps, changing time zones, and making emergency calls.
Then last Friday the phone thought the earpiece was plugged in. So I couldn't use the phone.if I put a earphone jack in the volume went all the way down on the phone and different things went crazy.
I took the phone to AT&T service on Saturday. They said they needed to reflash the phone. So they reflashed the phone. And the earphone issue was gone.
But when I plugged the phone into my car charger the phone started discharging even though it showed it was plugged in.
At home and on my desk at the office I have a little charging deskstand for the S4 active. Sitting in the stand the phone discharged. But if I pulled the micro USB out of the stand and plugged it directly into the phone it charged.
Well after a couple of days the reflashed phone was dead. It was rebooting every 15 minutes, and kept losing Bluetooth devices that were attached to it.
So today I went back to AT&T service center and they gave me a new phone.
The new phone is functioning, but it continues to discharge in the desk stands or with the car charger. With the deskstand I know it's not the wall wart, because plugged in directly the same wall wart rapid charges the phone. And this is happening with 2 stands and 2 different wall warts.
And I find it hard to believe that at the exact moment this happened the charger in my car failed.
Does anyone have any idea what setting is hidden somewhere in the OS that might be causing this?
Thank You I really appreciate the help.
Dave B
As with other similar posts, I seem to be having USB issues. Neither charging cables nor OTG show any signs of functionality. Wireless charging, however, does seem to be working but I must keep my phone out of its case. Just like the others, I saw a few persistent popups from Samsung VR to take a little tour, and twice I went back to what I was doing. Hadnt seen it since, then all of a sudden while connected to a normal note 3 charger, it began to rapidly switch between charging and disconnected. Unprovoked of course, and when I went to inspect and reinsert the cable, it began again after 2 or 3 minutes. I unplugged it, promptly tested with the original charger and had no luck. Then on to many more cables and charging bricks, laptop ports and such.. no action. Tried OTG flash drive, nothing. Last ditch effort, tried wireless charging with the phone off and its working. Has any headway been made in this issue? It seems software related, and at the very least carriers could acknowledge it if so. I am not under warranty, and this is an incredible loss for me as it effectively neuters my cell phone. I need to charge while out and about to run my business and wireless isnt very portable... Please help XDA
I have isolated the problem to a software issue undoubtedly... Correct me if im wrong. The wireless charging is interrupted when a cable is plugged into the usb port, indicating that it is not faulty and the phone recognizes the hardware. At least according to my personal logic.
EDIT : The Induction charging appears to be on its way out as well. Only working intermittently, and rarely at that. I fear the worst brick possible (one not caused my my own tampering)
Desperate bump plus a bonus question: what would you consider a fair price to pay for USB port repair? Considering giving that a try, maybe I have bad solder or something. I don't have UV glue and all that other necessary stuff to check it out myself.
So, I think I have a the same issue. I had Note 5 (DUO) which was 8 months old and it just suddenly stopped charging. It charged via USB only if the phone was turned off. However, it seems that it charged wireless. Because i was traveling, in the pinch, business meetings etc, could not waste time figuring out the issue and purchased another Note5(DUO), in August. Well, just today, it developed the same simptom as the previous one: it stopped charging via USB when the phone is on, it only charges when the phone is off! I see that there are no replies to the OP message, but adding my issue here in hope that there will be some response....
Hey Friends,
I have noticed this on my pixel 5 , it will make random charging sound when already plugged in to charger. I hear this charging sound randomly at no specific time interval. Tried to toggle the connector ends , still the same. Just wondering if i'm alone here ?
Thanks
I haven't noticed this (had the phone a little over a week) but I'll keep an ear out for it!
I have this almost every second on my 5 port Aukey charger (does not support PD).
Saw some comments on Reddit with similar issue (also on multiport charger).
On official charger it practically does not occur for me (had it once or twice when using the phone while charging, but it could be also from cable getting loose while moving).
There some posts on official Pixel support forums about similar issues too, though people rarely mentioned what charger they used.
Hi,
I observe this too sometimes. Happened to me twice with the provided charger from the box - it feels like it's more probable to happen if I have the phone already connected to the cable when the charger is plugged in. Also have observed this when charging from my PC under certain conditions (i.e. PC off, mobile plugged in to charge, then turning on PC, mobile goes crazy). Appears to me that the USB "connection" is reset every second but haven't investigated further.
I just bought new USB-C cable that was marked as USB Power Delivery compatible and so far the problem is gone even on the 5 port charger.
Seems like they removed code responsible for handling such edge cases.
revanmj said:
I just bought new USB-C cable that was marked as USB Power Delivery compatible and so far the problem is gone even on the 5 port charger.
Seems like they removed code responsible for handling such edge cases.
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Good to hear that , I haven't got the fix yet , I still hear random charging sound twice or thrice during every charge, hopefully it's a software fix.