Back glass edge question - ASUS ROG Phone II Questions & Answers

I dropped my phone on the floor last night, lucky that both front and back glass was not cracked. However I start to inspect the phone very carefully. I discover the bottom left corner of back glass (which is audio jack side) was little bit pop up. I think is about 0.1-0.2mm up, which is not even level compare with right side. I am not sure if this normal when it was brand new. Anyone please help to check for me? Thanks!

airjoe said:
I dropped my phone on the floor last night, lucky that both front and back glass was not cracked. However I start to inspect the phone very carefully. I discover the bottom left corner of back glass (which is audio jack side) was little bit pop up. I think is about 0.1-0.2mm up, which is not even level compare with right side. I am not sure if this normal when it was brand new. Anyone please help to check for me? Thanks!
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mine is flat...

Related

[fix] easiest screen lift fix!

For anyone having the infamous left side screen lift issue. This includes being able to physically see the glass protruding the silver bezel, screen sponginess, and being able to hear the screen stick/unstick from the adhesive.
After reading this thread http://forum.xda-developers.com/showthread.php?t=1800418 it is apparent the screws are a hair too long. When tightened all the way, they actually can press the screen glass out.
The easiest thing for anyone to try is to just LOOSEN the screws just 1/4 turn. You are loosening the screws so very little, that they will stay snug as far as holding what they are supposed to, but they will no longer push out on the screen glass. I didn't even bother with finding a screw driver, and just used my pocket knife. My screen was raised in the very middle of the left side, so I only loosened the 2 screws directly under the seperation. I suppose this will not work for everyone, but it's so simple and only took me less than 2 mins, you might as well give it a shot. Good luck!
Great thanks
Sent from my Nexus 7 using Tapatalk 2
If you're going to loosen screws you probably want to Loctite them.
http://forum.xda-developers.com/showpost.php?p=29457665&postcount=41
eh hem...what gave you this idea? jk
Just don't overdo it and you'll be fine. No need for loctite, it's only a small turn and the screws are still plenty secure.
---------- Post added at 12:29 AM ---------- Previous post was at 12:28 AM ----------
Loosening the screws in some areas will also help with backlight bleed. If you notice a spot near a screw that is really bright, it's most likely a little too tight.
I found this out by testing different "tightness" adjustments. When I went too far, I noticed back light bleed starting to show, loosen it up a bit and it went away.
This actually worked! So far, anyway. We'll see if it's a permanent fix, but it looks promising.
ferris2375 said:
http://forum.xda-developers.com/showpost.php?p=29457665&postcount=41
eh hem...what gave you this idea? jk
Just don't overdo it and you'll be fine. No need for loctite, it's only a small turn and the screws are still plenty secure.
---------- Post added at 12:29 AM ---------- Previous post was at 12:28 AM ----------
Loosening the screws in some areas will also help with backlight bleed. If you notice a spot near a screw that is really bright, it's most likely a little too tight.
I found this out by testing different "tightness" adjustments. When I went too far, I noticed back light bleed starting to show, loosen it up a bit and it went away.
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Lol yeah I saw your posts. I mean, that's the same thing I thought of right away. The washers seemed to be a stiff foam, so they compress when screws are tightened. I figured I could loosen them but at the same time keep them snug.
But yeah man good stuff. Did it work for ya?
This.
The washer idea is smart, but for me it caused a more annoying problem. The frame was too thick and pulled the silver trim piece away from the screen and caused a creaking noise at the slightest touch that was way worse than the screen lift.
I just loosened every screw and tightened them back with basically no torque after they stopped turning. All is good now, no creak from the trim and no screen lift, though it's basically flush on he left side
Sent from my Nexus 7
jweitzel24 said:
This.
The washer idea is smart, but for me it caused a more annoying problem. The frame was too thick and pulled the silver trim piece away from the screen and caused a creaking noise at the slightest touch that was way worse than the screen lift.
I just loosened every screw and tightened them back with basically no torque after they stopped turning. All is good now, no creak from the trim and no screen lift, though it's basically flush on he left side
Sent from my Nexus 7
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Click to collapse
Cool. So did you end up loosening the screws then? Meaning, when you re-tightened them, you didn't tighten them as tight as they were from the factory?
Very interesting... I thought the glass was supposed to be flush with the bezel, until I read your comment. After looking at it, the left side of my glass is also flush with the bezel, while the right side glass sits just a little lower.
That's no big deal to me though, as long as my screen is seated properly.
jaycustom said:
Cool. So did you end up loosening the screws then? Meaning, when you re-tightened them, you didn't tighten them as tight as they were from the factory?
Very interesting... I thought the glass was supposed to be flush with the bezel, until I read your comment. After looking at it, the left side of my glass is also flush with the bezel, while the right side glass sits just a little lower.
That's no big deal to me though, as long as my screen is seated properly.
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Click to collapse
Probably a little lighter than factory. Honestly, mine wasn't bad to begin with but like every other ocd person on here, I just couldn't resist opening it up and tightening the screws. At that point, the screen lift started getting worse and I moved on to the other half-dozen or so "fixes" when, it turns out, the screws being too tight was making everything way worse.
But yeah, its been a couple hours now and it still feels real solid. I've got a tpu case on order so regardless I'm done messing with it.
Sent from my Nexus 7 using xda app-developers app
jweitzel24 said:
Probably a little lighter than factory. Honestly, mine wasn't bad to begin with but like every other ocd person on here, I just couldn't resist opening it up and tightening the screws. At that point, the screen lift started getting worse and I moved on to the other half-dozen or so "fixes" when, it turns out, the screws being too tight was making everything way worse.
But yeah, its been a couple hours now and it still feels real solid. I've got a tpu case on order so regardless I'm done messing with it.
Sent from my Nexus 7 using xda app-developers app
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Click to collapse
Cool beans. Luckily, like your N7, mine wasn't bad either.
Couldn't really tell it was lifted by looking at it, but it was the sponginess and that horrible stick/un-stick sound. This is the first fix I tried, and luckily it worked. Let me know how yours turns out, with or without the case..
I simply loosened all screws then tightened them up. Also, Part of a sponge bumper was tucked under a copper shield which I untucked.
Now when I push hard on the left part of the screen I don't get the tacky sound when i unpress it. Also, screen isn't as bulged. In fact you can't even tell anymore.
Neither was a real problem on my n7 but I prefer to make it perfect. This solved everything.
MikeMurphy said:
I simply loosened all screws then tightened them up. Also, Part of a sponge bumper was tucked under a copper shield which I untucked.
Now when I push hard on the left part of the screen I don't get the tacky sound when i unpress it. Also, screen isn't as bulged. In fact you can't even tell anymore.
Neither was a real problem on my n7 but I prefer to make it perfect. This solved everything.
Click to expand...
Click to collapse
Awesome. Mine wasn't bad either, so I just tried for something simple. It seems like the screws may be too long and pressing on the glass, so I thought to just back them off a hair. 2 minutes later the screen is perfect
jaycustom said:
Awesome. Mine wasn't bad either, so I just tried for something simple. It seems like the screws may be too long and pressing on the glass, so I thought to just back them off a hair. 2 minutes later the screen is perfect
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Click to collapse
If you take one of the screws out near the central left and shine a light straight down, you will notice that it is open on the other side as in the the screw can pass through. You will also see a portion of the LCD sticking out underneath those screw holes.
I think the LCD isn't suppose to stick out and get underneath the holes, because otherwise the screws won't hit anything and be tightened all the way. I think for some people without screen lift, the partially sticking out LCD might have been crushed and deformed with the screws or the LCD just isn't sticking out as much.
I've been screwing (pardon the pun) about with this some more today, what I have noticed with mine, is if I take the back off and remove all screws the screen sits perfect, put the screws back in, still seems perfect, clip the back on and the screen now sits above the frame on the left, wondering if mine is an issue with the back plate pushing something out of line.
This worked for a while for me but after it heated up the spongy noise returned. HOWEVER I did notice that loosening the screws did fix the touchscreen issue where it was unresponsive at times.
jaycustom said:
Lol yeah I saw your posts. I mean, that's the same thing I thought of right away. The washers seemed to be a stiff foam, so they compress when screws are tightened. I figured I could loosen them but at the same time keep them snug.
But yeah man good stuff. Did it work for ya?
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Click to collapse
Haha. I was just messing with ya. This is certainly better than adding a shim but I never had the problem. I just wanted to test this out and take my screws back a bit just in case. The other fix is not the way to go as it screws up the casing.
Still no issues though.
Sent from my Nexus 7 using Tapatalk 2
Summerfly said:
If you take one of the screws out near the central left and shine a light straight down, you will notice that it is open on the other side as in the the screw can pass through. You will also see a portion of the LCD sticking out underneath those screw holes.
I think the LCD isn't suppose to stick out and get underneath the holes, because otherwise the screws won't hit anything and be tightened all the way. I think for some people without screen lift, the partially sticking out LCD might have been crushed and deformed with the screws or the LCD just isn't sticking out as much.
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Click to collapse
Thanks for this.
I'm going to open it up again and consider using mini-washers, or something, just to ensure my now-tightened screws are not pressing on the LCD.
Genius. Popped the back off with a knife, loosened the screws down the left side of the screen a quarter of a turn, and now it's perfect - no more squeaking, no more raised screen. Took about 2 mins to do it.
Also, for those who want a decent cover, I bought a Belkin case from PC World yesterday (quite pricey at £30 but I like to try these things out before I buy them rather than just buy online). Even though it's designed for the 7" Samsung Galaxy Tab, it's a near-perfect fit for the Nexus 7. Speaker cut-out is in the wrong place but it doesn't affect the quality noticeably (besides, I hook mine up via Bluetooth to a Jawbone Jambox). Also got myself a sat nav mount and stuck it on the wall next to my bed, so my Nexus 7 is now a handy portable TV
I fixed mine without even getting inside. Just used a blowdryer and heat up the side while holding the screen down. Seemed to stay put and still is.
Simply awesome, completely fixed that annoying screen bulge on the left side!

Screen lift...another fix. Update:Returned for another...

Ok, so I have had the screen lift problem. It's on the left side worst in the middle. I decided I would take it apart and do the shims between the screws thing. But when I got it open the lift disappeared. So it's a problem with the back pressing up just enough... I noticed a pretty thick piece of foam right on the center left so I removed it. Just replaced the case and tada the tape is holding the screen flat just fine now. Just thought I would pass this on with the other fixes.
Danny80y said:
Ok, so I have had the screen lift problem. It's on the left side worst in the middle. I decided I would take it apart and do the shims between the screws thing. But when I got it open the lift disappeared. So it's a problem with the back pressing up just enough... I noticed a pretty thick piece of foam right on the center left so I removed it. Just replaced the case and tada the tape is holding the screen flat just fine now. Just thought I would pass this on with the other fixes.
Click to expand...
Click to collapse
I noticed last time I opened it that this foam had some compression marks. Likely from pressing against the back. Mine was slightly misaligned, so really only part was compressed. I had the same thought, i.e. remove it. Maybe align it, but it's glued on tight.
So I just removed it. I'll let you know how it turns out in a day or 2.
I also use 3 washers for the top 3 on the left, which helped huge. Hopefully this will make it perfect.
Update Sept 1. This definitely helps. Noticed from pics on another thread that some new models have this foam removed, as shipped. Interesting. Also, on new models, some have screws missing (2 and 4, starting top left). I tried removing screw 2 but when I woke up I noticed creaking and movement at the bezel, when I press my left thumb inwards, which is something I always do. So I put the screw (and washer) back in this morning. Perfect now. But removing this foam was essential, so thanks again.
Makes sense. The screen is dead flat, so it has to be the back case that is separating. Thanks for the info.
Sent from my Nexus 7 using Tapatalk 2
this isn't new and has already been covered already.
dilldoe said:
this isn't new and has already been covered already.
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Click to collapse
Can you point to where the foam issue was already covered? It was the first I saw.... maybe they have more pointers... Links?
Sent from my Nexus 7 using xda premium
mike5065 said:
Can you point to where the foam issue was already covered? It was the first I saw.... maybe they have more pointers... Links?
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=1781237
http://forum.xda-developers.com/showpost.php?p=29028614&postcount=237
mike5065 said:
Can you point to where the foam issue was already covered?
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Click to collapse
It was covered in the main screen lift thread, which is like 90 pages long and has every possible remedy tested, dissected and mostly debunked. The fact is there are several factors causing the lift and there need to be several solutions to really fix it 100%, and permanently. You can make it better in various ways, one of which is removing that foam, although I believe the foam is there to keep the back from flexing and compressing those metal "prongs", causing them to lose contact. So you might have other problems later without the foam. I probably wouldn't mess with it, personally.
I personally think a workable solution for most N7's with this problem would be to shave that foam down evenly by like 0.3mm, then clamp the screen to the trim and leave it in a hot car like that for a day or so to re-adhere, without the back cover on. Then cool the tablet down and replace the back cover. The hard part is evenly shaving down the foam; it is just a tiny bit too big. But it should be present.
Well I thought I could live with it but the lift is back.... I have also noted that my 8gb gets really poor wifi connection compared to my wife's 16gb. All the clips are still contacting the back plate but I can see no difference in signal with or without the back on. So, I just called google and they are shipping out a new unit for me tomorrow. Hopefully this one is better.
Took the back off to look at screen lift fix. Low & behold 3 screws missing on the LH side of the unit. Also some fingerprints on the copper plates, 2 loose (more than 1 full turn to tighten) screws on the RH side, metal tape/gauze over phone socket loose.
badasscat said:
...So you might have other problems later without the foam...
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Click to collapse
Thanks for all this info. My foam was glued at about 25 degrees off-angle, and clearly compressed at the corner closest to the bezel, so a problem for mine' right from the factory. I didn't get it all off, but most for sure. Once removed, the bulge I had at that point between the bezel and rear case was gone. So was some screen lift' although the washers helped more for that. Not a big win, just another step forward.
I'm still curious why some pics on other thread show no foam, as shipped.
http://forum.xda-developers.com/showthread.php?p=30974024
From my looking, it's in a seemingly non-functional gap, and presses down a wide cable (or something). I earlier traced movement of that cable as the source of 'creaking' I was having, i.e. when it moved against another piece of plastic beside the bezel. I put some lithium where it rubbed and the creaking stopped. Mind you I did that (and the 3 washers precisely tightened) before i removed most of the foam.
My Tf101 was a lot less maintenance than this one. But once done (crossing fingers lol), it's causing my iPad3 to collect dust. This thing just screams. Loving it.
Again, thanks for the info.
Sent from my Nexus 7 using xda premium

SOLVED : Lower speaker clicking after re assembly

Hey guys,
I just swapped my silver one to a black shell.
Very simple change over for the most part.
Prior to snapping the back cover on, I made sure to test all functions. They all passed fine. I then snapped on the back and rebooted the phone. The lower speaker no longer played any audio, instead just clicks until the sound finishes. It's incredibly annoying during speaker phone calls. Any idea what it could be, or better yet, is there an app that can force the phone into mono mode with only the top speaker working?
Hey guys,
I just swapped my silver one to a black shell.
Very simple change over for the most part.
Prior to snapping the back cover on, I made sure to test all functions. They all passed fine. I then snapped on the back and rebooted the phone. The lower speaker no longer played any audio, instead just clicks until the sound finishes. It's incredibly annoying during speaker phone calls. Any idea what it could be, or better yet, is there an app that can force the phone into mono mode with only the top speaker working?[/QUOTE]
Alright, took it apart again and inspected it. Found the problem. at the base of the phone there is a ground clip that covers and grounds the usb board to the main board. Directly above that there is a very small connector with a black and red wire in it, those are your lower speaker connector. when reinserting it into the back cover the red wire moved onto the ground plate and wormed its way between it and a spring clip that ground it to the back cover.This spring clip applied enough force to lightly cut the casing thus grounding the positive speaker feed to the phone case. Kinda a b!tch to fix, full disassemble is needed to pull that board out, i then used liquid electrical tape on the damaged spot. Let it dry and reassembled. Now its black and perfect!
I attached a photo of the red wire and its location. Be careful with this area, I was lucky the board or phone didn't short out!
View attachment 2559853
How did you even get it apart??
Iz3man said:
Hey guys,
I just swapped my silver one to a black shell.
Very simple change over for the most part.
Prior to snapping the back cover on, I made sure to test all functions. They all passed fine. I then snapped on the back and rebooted the phone. The lower speaker no longer played any audio, instead just clicks until the sound finishes. It's incredibly annoying during speaker phone calls. Any idea what it could be, or better yet, is there an app that can force the phone into mono mode with only the top speaker working?
Click to expand...
Click to collapse
Alright, took it apart again and inspected it. Found the problem. at the base of the phone there is a ground clip that covers and grounds the usb board to the main board. Directly above that there is a very small connector with a black and red wire in it, those are your lower speaker connector. when reinserting it into the back cover the red wire moved onto the ground plate and wormed its way between it and a spring clip that ground it to the back cover.This spring clip applied enough force to lightly cut the casing thus grounding the positive speaker feed to the phone case. Kinda a b!tch to fix, full disassemble is needed to pull that board out, i then used liquid electrical tape on the damaged spot. Let it dry and reassembled. Now its black and perfect!
I attached a photo of the red wire and its location. Be careful with this area, I was lucky the board or phone didn't short out!
View attachment 2559853
Wow, you've got some courage man! I really want to convert mine to black, but I'm scared.. Never opened a phone before. Post some pics of the phone please.. Any gaps/other issues?
Sent from my iPod touch using Tapatalk
SaHiLzZ said:
How did you even get it apart??
Click to expand...
Click to collapse
Carefully and with a bit of swearing. The back cover is actually dead simple to take off, if it wasn't for the damned adhesive on the sides. Be prepared to need a new rear cover.
I used 3 different thickness guitar picks and a plastic pry tool ( those blue guys you get when you buy any part out of china). I would recommend heating up the sides to start, if you have a bean bag heating pad, use it, put it in the microwave for 2 mins and sit it on the sim card side of the phone. Because the plastic is a little flexible, I was able to slip a pick between the screen and the sim slot, then pry it upwards and slowly slide the pick toward the bottom of the phone. Once you get a little ways down stop and leave the pick in, take a thicker one and to the same, replacing the first with the new one. Repeat with another, the trick is to apply light bust constant pressure on the glue to break the bond. After a few mins of that and possibly reheating, you should be able to go around the corner and across the bottom. The glue is only of the sides. There are 4 clips of each side and 2 on both the top and bottom.
Make sure that the top assembly comes out from the bottom of the phone first or you risk damaging the power button/ir blaster.
I bought a full screen replacement with back cover from etrade, I also bought an empty shell from eBay, I used the etrade parts, but I'll swap the original screen to the ebay parts tomorrow.
Wow, you've got some courage man! I really want to convert mine to black, but I'm scared.. Never opened a phone before. Post some pics of the phone please.. Any gaps/other issues?
Click to expand...
Click to collapse
I was too, I watched videos, I read the forums. In the end I just grabbed it and tried to see If I could even fit the first pick in, then I got farther and finally got it off. The guts are simple to change over, just be aware that the screws are not interchangeable, so take a piece of paper make notes and keep track of your screws. When I got it rebuilt I was bumbed out at the speaker, but because there is no glue on the new free I was able to get the back off in less then a minute.
I see no gaps or problems. Everything works and the phone looks great, in my opinion they should have never made a white and silver. I'll post some picks when I'm back home tonight.
I followed the videos from Go Cell Phone Repair, he has 2, one is the tear down the other is the reassembly, Google YouTube for them, he was very thorough.

Speaker Grills

I would just like a consensus of how many folks have Sprint HTC M8 where the speaker grill holes don't line up on the top and bottom speakers (on the right side) I called HTC and they said this was normal. While it may be nit picking, I don't expect this on such a high end phone.
the top is shorter because of the camera. the camera lines up with the rest of the grill on the bottom
This is normal for many phones. Both the Nexus 5 and the iPhone 5s have a consistent misaligned speakers throughout the line of their products
But yes, both of the speakers are offset to the left on my HTC One m8 as well
Sent from my 831C using XDA Premium 4 mobile app
The actual speakers aren't all across on the bottom or top, they're both on the left side.
Sent From My HTC One (M8)
I have a different issue with the speaker grilles. I returned my first M8 because the metal(?) plate on the bottom was raised on the right side where it meets the screen, instead of being flush like it's supposed to be. The new unit I got is perfect at the bottom, but now the upper grille is very slightly raised where it meets the screen on the right side (to the right of the camera). I can push it down, but it comes back up after a few minutes (like there's some kind of adhesive that doesn't hold it down properly)... Minor, but very irritating! Anyone else have problems with the speaker cover plates not being flush with the screen?
The bottom right grill is slightly raised on mine
slightly raised on top and bottom on mine
bimmerbot said:
I have a different issue with the speaker grilles. I returned my first M8 because the metal(?) plate on the bottom was raised on the right side where it meets the screen, instead of being flush like it's supposed to be. The new unit I got is perfect at the bottom, but now the upper grille is very slightly raised where it meets the screen on the right side (to the right of the camera). I can push it down, but it comes back up after a few minutes (like there's some kind of adhesive that doesn't hold it down properly)... Minor, but very irritating! Anyone else have problems with the speaker cover plates not being flush with the screen?
Click to expand...
Click to collapse
Sorry to bring up an old thread, but I recently bought a used m8 ATT off someone and converted it to the GPE. And now I've noticed that this phone has the metal on the top raising above the screen (right side around the camera). I can push it down but it comes back up after a while.
I contacted HTC and they said that the phone is under warranty but I would have to send it in for diagnostic to see if it qualifies for a warranty repair or they would quote me how much it would be to fix.
I unlocked the bootloader on HTC's website which I'm pretty sure voided the warranty and they will be able to tell no matter what I do. So does anyone know how to fix this annoying issue? DIY style that is
elijahblake said:
Sorry to bring up an old thread, but I recently bought a used m8 ATT off someone and converted it to the GPE. And now I've noticed that this phone has the metal on the top raising above the screen (right side around the camera). I can push it down but it comes back up after a while.
I contacted HTC and they said that the phone is under warranty but I would have to send it in for diagnostic to see if it qualifies for a warranty repair or they would quote me how much it would be to fix.
I unlocked the bootloader on HTC's website which I'm pretty sure voided the warranty and they will be able to tell no matter what I do. So does anyone know how to fix this annoying issue? DIY style that is
Click to expand...
Click to collapse
Yes, I fixed mine by just lifting up the grille (it's actually plastic and just held on by adhesive) and applying some new adhesive to the back of the grille. I wouldn't use super-glue, but something a little thicker/gooier to fill the gap. Maybe a dab of silicone (I used something silly... "liquid skin" from the first aid cabinet. It worked, but I wouldn't recommend it because it slightly discolored the coating on the back of the grille!). Good luck!
You can also find replacement grilles online that will have fresh adhesive, but you have to do some searching and I think they come from China, so you'd have to wait a while for shipping.
bimmerbot said:
Yes, I fixed mine by just lifting up the grille (it's actually plastic and just held on by adhesive) and applying some new adhesive to the back of the grille. I wouldn't use super-glue, but something a little thicker/gooier to fill the gap. Maybe a dab of silicone (I used something silly... "liquid skin" from the first aid cabinet. It worked, but I wouldn't recommend it because it slightly discolored the coating on the back of the grille!). Good luck!
You can also find replacement grilles online that will have fresh adhesive, but you have to do some searching and I think they come from China, so you'd have to wait a while for shipping.
Click to expand...
Click to collapse
Was yours only raising up on the right corner? If so was it hard taking the whole cover off without messing it up?
elijahblake said:
Was yours only raising up on the right corner? If so was it hard taking the whole cover off without messing it up?
Click to expand...
Click to collapse
Yes, it was only raising on the right corner. I didn't try to remove it completely, as I just wanted that side to stay down. Just use something to apply adhesive carefully to the back of the grille (it's flexible plastic), then stick it back down (and apply pressure until it dries).

Is anyone else's xz1 compact bent or curved?

Is anyone else's xz1 compact body bent or not straight?
I have had mind a couple of weeks and been super careful with it, so I don't think I bent it or something. I didn't notice until today when I set my phone down on a flat table as I was finicking with it when I noticed it rocked back and forth and wasn't perfectly flat to the table. It is particularly noticeable in the front side (I think part of this is due to the edges around the screen not being completely flush or evenly flat. The back does it much less, but I think that may because of the curved back on the back. After looking down the back side of the phone I realized it was clearly not straight and could see It curve.
Anyone with similar issues? Thanks!
The border around the camera lens is protuding a tiny bit from the back of the phone, to protect the lens from scratches.
The top and bottom edges of the phone are protruding to protect the screen from being scratched when placed face down.
Though it does not rock for me.
What sort of curve?
Mine doesn't rock when on its back, and I have a screen protector on the front which is slightly taller than the top and bottom metal caps, so it is also stable.
When I bought my phone in store, per procedure they had me inspect the phone for obvious damage or defects.
The first unit I got unfortunately had assembly issues with the top and bottom metal caps, there was a noticeable gap on both ends and they protruded unevenly. One end protruded to the front, and the other to the back.
At first they tried to play it off as non-issue, citing manufacturing tolerance, and refused to let me exchange a new one, but I insisted and eventually they agreed to give me another unit, which is the one I'm currently using.
Does your unit have similar unevenness with the metal caps? Maybe that's the cause of the instability. I do not perceive any curves on the body of my phone.
The border around the camera lens is protuding a tiny bit from the back of the phone, to protect the lens from scratches.
The top and bottom edges of the phone are protruding to protect the screen from being scratched when placed face down.
Though it does not rock for me.
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Click to collapse
I didn't think about the camera, good point, that may be some of the issue when it's on its back. The rocking when it's on its back is mild, so it may be the camera lens ring. However, I can look down the phone close with my naked eye and notice the bend pretty easily.
I do realize the front 'metal caps' protrude a little to protect the screen, but as mhaha says below, those edges are not necessarily uneven. The top metal cap sticks out further, in general, than the bottom. Individually, if I run my finger down the cap edges on the face of the phone I think I can feel where they get closer/further from the screen in places (it is very slight, so maybe that one is more in my head). I also didn't notice the uneven gap edge until you said that, I can't really physically feel that one so I think it's a little less of an issue. But, yes, on the left side of my screen it's super snug up against the side bezel and on the right I can see a very slight gap, in comparison.
My phone rocks bad on its face/front , diagonally from the cameras corner to the corner opposite.
I have actually requested my return (I ordered mine online) and will very likely be sending it back. I am not sure ill get a replacement either, for now just the return.
Thank you both very much!
mhaha said:
What sort of curve?
Mine doesn't rock when on its back, and I have a screen protector on the front which is slightly taller than the top and bottom metal caps, so it is also stable.
When I bought my phone in store, per procedure they had me inspect the phone for obvious damage or defects.
The first unit I got unfortunately had assembly issues with the top and bottom metal caps, there was a noticeable gap on both ends and they protruded unevenly. One end protruded to the front, and the other to the back.
At first they tried to play it off as non-issue, citing manufacturing tolerance, and refused to let me exchange a new one, but I insisted and eventually they agreed to give me another unit, which is the one I'm currently using.
Does your unit have similar unevenness with the metal caps? Maybe that's the cause of the instability. I do not perceive any curves on the body of my phone.
Click to expand...
Click to collapse
you may be having this issue?
https://sumahoinfo.com/xperia-xz1-compact-so-02k-docomo-fuguai-issue-body-twisted-distorted
It's in Japanese but the photo explains, I think.
yyiimm said:
you may be having this issue?
https://sumahoinfo.com/xperia-xz1-compact-so-02k-docomo-fuguai-issue-body-twisted-distorted
It's in Japanese but the photo explains, I think.
Click to expand...
Click to collapse
Yeah, my top metal cap isn't as in line as the bottom, now that I see that. Thanks very much! That would definitely contribute to a wobble on a flat surface.
But, there are still all the other issues I've noted, so I'm quite confident it's a number of issues contributing to it all.
Thanks!
yyiimm said:
you may be having this issue?
https://sumahoinfo.com/xperia-xz1-compact-so-02k-docomo-fuguai-issue-body-twisted-distorted
It's in Japanese but the photo explains, I think.
Click to expand...
Click to collapse
1230m said:
Yeah, my top metal cap isn't as in line as the bottom, now that I see that. Thanks very much! That would definitely contribute to a wobble on a flat surface.
But, there are still all the other issues I've noted, so I'm quite confident it's a number of issues contributing to it all.
Thanks!
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Click to collapse
The photo isn't quite a good descriptor of the problem though.
The photo suggests that it's just the way the metal end-caps are installed is what's causing the rocking.
If you run the link through a translator, the author states that the metal caps are misaligned because the plastic/glass-fiber body itself is warped.
So you may want to look at getting the phone replaced.
I dropped my phone on the road 2nd day of use. The metal edge got scratched, but the phone survived. The only other issue I noticed was twisted body. Looking from the edge, the twisted edge was easy to notice, and surface wobble was also there. I held the edges of the phone and put some pressure in opposite direction (trying to twist it back), and now my phone seems straight/aligned).
Please don't try this at home and come complain to me if something goes wrong. Since I dropped my phone, I couldn't just return it and get it replaced. Also not sure if the drop twisted it, or just pressure in my jeans pocket. Also not sure if the twist will come back. For now, the phone is fine.
I just bought XZ1 (not XZ1C) in UK, and having similar issue.
I'm not sure if the "cap" in misplaced or the whole body is twisted, but when I put the device face down, it rocks
pbarrette said:
The photo isn't quite a good descriptor of the problem though.
The photo suggests that it's just the way the metal end-caps are installed is what's causing the rocking.
If you run the link through a translator, the author states that the metal caps are misaligned because the plastic/glass-fiber body itself is warped.
So you may want to look at getting the phone replaced.
Click to expand...
Click to collapse
Thanks for the further insight, I'm grateful! I will be returning the phone. I'm undecided on whether or not I would like to purchase another after. I kinda wanted to see how the future quality/reviews are more. Based on some with similar issues, I'm not sure ill be getting another, but I'll see I guess. Thanks again!
I dropped my phone on the road 2nd day of use. The metal edge got scratched, but the phone survived. The only other issue I noticed was twisted body. Looking from the edge, the twisted edge was easy to notice, and surface wobble was also there.
Click to expand...
Click to collapse
Thanks very much for your input! I appreciate it. The body twist and warp (these are better way to describe it, thanks, as the phone isn't so much curved/bent as it, or the single piece back/body specifically, is warped) is quite noticeable with the one I have too (looking at the edge like you said). However, I don't think I've dropped the phone (too hard at least and no visible scrathes, scrapes, etc.) I also keep a phone in a coat pocket, bag, or just take it out and set it down when I'm not out and about, so I don't think I would have caused the warp myself. Thanks again!

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