For the last few weeks, my AT&T Note 3 has started randomly rebooting. It can happen when I'm viewing email, when the phone is in my pocket, or even in the middle of the night when it is just sitting recharging. The rebooting is roughly once per day: somedays more than once, other times it can go over 24 hours. The problem seems to have started after I updated to 5.0. I have tried a factory reset, but the problem came back. I called AT&T support and they said that they've had a lot of problems with Samsung devices after the 5..0 roll out, with random rebooting, or the Bluetooth failing, or the WiFi failing. They said that they need to replace the Note 3, but because it is over a year old I must pay $100 for the replacement through Asurion (I have been paying the insurance fee).
Searching on line has not provided much on this problem. Does the AT&T comment make sense? If I need to replace the phone, shouldn't it be for free because the problem was caused by AT&T?
I'd appreciate any comments.
Note that I realize it could be related to an App I use being incompatible with 5.0, but I need to use my phone for work pretty much constantly, so troubleshooting which one (if any) is not practical.
Mine started doing the same thing about a week ago. Till then it was not having any problems with the 5.0 version.
They need to figure out the problem and push out a update. Otherwise it is like they don't care about us, unless we go out every year and buy a new phone !
Problem solved?
After trying a reset and cleaning checking the battery contacts didn't work, I looked for other patterns. It seemed to me that one of the most common times it rebooted was when I checked my email with the K9 email client - something that is always running in the background, and could have caused it to reboot when on charge overnight.
I uninstalled K9 and that didn't help - the phone rebooted after about 9 hours. However, since that reboot it has now gone nearly 48 hours without rebooting. Maybe I was right about K9 and uninstalling it wasn't enough - I should have also manually rebooted the phone.
The phone has been rebooting at random times, sometimes as short as about 5 hours apart and sometimes more than a day apart. It could be that right now I'm at one extreme and it will reboot randomly today. But if it makes it through tomorrow morning without rebooting then K9 was probably the problem.
It has now been over 72 hours since the last reboot, which does suggest that the original problem was the K9 email client, crashing and forcing a reboot on the phone after the Android 5 update.
Problem NOT resolved!
A few minutes ago, roughly 76 hours after the last random reboot, when I thought that the problem was resolved, I heard the reboot tone coming from my phone that was sitting on the table.
So, while removing K9 reduced the frequency of the reboot, it did not solve the underlying problem.
Use Titanium Backup and backup all user apps and data. Factory reset and reflash stock if you want to take the extra step. Use standard Google and Samsung apps for a while. Do not restore accounts or system data automatically. Removing and reconnecting accounts and clear data for an app in app manager are always good quick troubleshooting options. Restore apps as you need them, if you really need them. Favor stability over extraneous features.
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Galaxy Note 3 - AT&T (sm-n900a)
Since I removed K9 and rebooted the phone, it has only rebooted randomly once in 5 days: this was at 72 hours, and now it has been up for 65 hours since then. Trying what you suggest would take weeks, given the current frequency of random rebooting. Plus, my phone is used for work constantly - I couldn't get by with just the Samsung and Google apps built into the basic phone image.
For the moment, I will just live with the phone as-is and hope that Samsung issues a new version of 5 soon.
Now at nearly four days since the last crash/reboot, or only one in seven days. At that frequency, it is certainly not worth the effort of trying to track down the secondary cause (it could take months), now that I know that K9 was the main problem.
It has been a while since I started this discussion, with no conclusion. The phone still randomly reboots - only once all of last week, but then it woke me up on a reboot at 4:30 am this morning, and rebooted again while I was checking Facebook at 7 am.
I'm having a rebooting issue as well with my Note 3. It started about a week ago and will do it many times during the day. I have tried wiping the cache partition, doing a factory reset and the other day I downgraded the software from 5.0 to 4.4.2 and rooted it and froze the over the air update from AT&T but still have random rebooting. I have had the reboot issue with and without the SD card installed so I know that is not the issue either. I was thinking it was a software issue so that is why I did all of the stuff listed but now I'm wondering if it could be hardware. I guess I'm just at a loss of what to try know and was hoping someone on here had any suggestions.
I hope that with your additional post that we'll get some answers. One thing: does it happen when sitting idle on charge too, or only when not sitting idle? In the later case, it could be a simple as dirty battery contacts.
jeffp25 said:
I hope that with your additional post that we'll get some answers. One thing: does it happen when sitting idle on charge too, or only when not sitting idle? In the later case, it could be a simple as dirty battery contacts.
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It happens both when charging and when sitting unplugged. I even tried swapping the battery for a new one and the contacts and also clean
Well, it was an idea. I did the same thing, buying a new OEM battery and hoping it would help. It didn't. But then again, mine often reboots at night (it woke me up at 4 am this morning), so I knew it was unlikely to be a battery issue in my case.
Yeah thanks for the idea but it seems like I'm running out of things to try
I feel the same. The only thing left would be to wipe out the phone and try it with nothing but stock, non-upgrades, apps. But I use the phone for work, and it can go more than a week between reboots (or less than a day), so that isn't practical.
I might just end up mailing my phone into Samsung to be repaired but now that I have it rooted is there any special steps that need to be done to unroot it? I was just going to do a factory reset and let AT&T android 5.0 do it's update if that will kill the root. I'm not worried about warranty since it is no long under warranty.
Maybe use logcat and letting it run and wait for a reboot to happen so you can see what is going on. However the logs could get big and it might not capture what happens right before it reboots.
Hi guys,
I just bought a new Xiaomi MI 5 and already came across a big issue for myself.
The phone reboots very often, multiple times a day.
It was a fresh install and I have done another hard reset just to be sure but that didn't work.
I'm on the latest version of 8.2.2.0 (MIUI)
One thing I noticed that the phone reboots after a hibernation period of a few minutes.
Wondering what the best course of action is in this case?
I'm thinking of putting another OS on first just to see if that helps.
I did buy the phone physically overseas so it will be a bit of a hassle to return it so I'm hoping to avoid that.
Thanks.
I have a cricket alcatel idol 4 6055u that a few months ago, got a mandatory system update, and hasn't run right since. I've tried factory reset, updating, uninstalling everything, re-flashing/updating it with sugar, but nothing I've done so far has helped at all.
I'm randomly losing icons, messages, contacts, programs are randomly freezing, and crashing, some apps are so bad they're completely functionally unusable (pokemon go) any app using gps barely works, and I've not been able to attach a Bluetooth device since.
Before the update, the phone worked perfectly! All the apps ran quick and smoothly, no connectivity issues, it ran exactly how a phone should.
After, I'm going through daily hell, just keeping it usable. I contacted both cricket, and alcatel, and their final solution was 'send it back, and they'll fix it' (weeks later and I don't have a replacement phone to use in the mean time) and I refuse to pay twice as much as I paid for the phone to begin with, for an advance replacement (where they'll probably claim 'water damage' or some other BS excuse, and keep my 'deposit')
Help!
I liked the phone the way it was!
you could try downloading sugar_qct and reflashing the phone.
if that doesn't do it definitely do a warranty replacement
if it isn't water damaged or cracked they'll replace it, and it'll only take a couple days.
Hello. First time poster.
I'm pretty upset with Huawei. You wait months for an (official) update, and then they send one (one that has already been superseded) that is so buggy that it makes the phone useless.
I have been updated to B162, about a week ago, and have had various problems ever since. Wi-fi disappearing, phone freezing, Google Play misbehaving, being unable to link to my Google account, but for me the worst is the lack of sound when being and making calls. I either have to use bluetooth or loud speaker, neither are particularly good solutions.
I call Huawei and they can take it back and repair, but this takes 8-10 working days. I don't happen to have a working alternate phone at the moment, as the P9 that the P10 replaced got crushed. Or as Huawei say, I can always wait for the next update which my IMEI is due at some stage - that could be months.
Is there a solution to this? If I use Firmware Finder, but I believe it invalidates the warranty and there is no guarantee that it will solve the problem. Anyone come across this before??
So basically, if I am going to be without a phone for 2-3 weeks, I might as well just buy a new one! Not a great situation.
I guess you already tried a factory reset?
Applying FF doesn't void warranty. Make sure you pick the right region (e.g. C432) and model codes (e.g. VTR-L09). Also check with IMEI if the update is approved for your device.
Yup done 2 factory resets as the first one seemed to refuse to recognise my Google account.
It just froze again, but this time, for the first time I have seen, a box flashed up saying "Settings not responding". Do I want to wait etc. So I can see setting freezing the handset and pretty much everything else, maybe even the volume. I am in no way technically proficient, but I guess I've got a corruption somewhere along the line. Is there a way of reinstalling settings? Or is that part of the firmware?
You can try a 'software repair' by installing Huawei HiSuite on a PC and connect your phone.
I upgrade via FF to B185 and the freezing issues seem to have largely gone away. Still the sound is unusable, so I guess that is hardware and either the speaker blocked up or broken.
Alright guys.
I must admit,, I was ready to give up on this phone. After owning several very high spec phones, for their years , I found myself having to get a "budget " one.
This phone was the worst I had used. Constant slow down to the point of waiting 20 seconds for an app to even bring up keyboard, battery useless, all after the 8.1 update. However not the case now. How? Well . .
My phone went into a bootloop of just showing "no command". I sent it to Nokia repair, in Hungary, via DHL. for a 5 day turn around repair. I got back the same exact phone. They had put on 7.1.2, as the factory restore image I guess. I debated about updating to 8.1 then took the plunge and did so - a big 1.8GB update. Then, to my amazement, it installed - one after the other - all security updates up to November 1 2018. I previous hadn't had any since May. Took quite a while. Reboot for each one, etc. After November went on I rebooted, and then did a reset to factory via recovery.
This phone has a new lease of life. Seriously no slowdown, multiple apps, vastly increased battery life (granted it's only been 2 days, but still you can tell it will be), the speed is vastly, vastly improved and is something that I was not expecting.
So, maybe we should all get our phones a bit cranky (get them in a boot loop), make sure it's in warranty and send it for repair. One thing I have noticed is that they put on the default stock WW rom (which was not the case previously). That, I assume, is what has resulted in a new lease of life - and updates - for the phone.
Thanks
It worked for me, expect that i didn't brought my phone to Nokia service.
I did noticed that the phone was really really slow even just on opening apps, it's a nightmare that considering there are phones cheaper than this and just works fine with apps.
They said that the updating to oreo will make it slow in some cases, i can't tell due to when i bought the phone, i immediately updated to Oreo
So i stopped the security updates from July cause i wanted root so bad that i was even planning to downgrade the thing, reasons are both i want the old speed back to this phone and root access.
But after i saw this post, i was curious... So i updated the phone to the latest security patch. And now it works great!
I can even play PUBG really smooth (which I can't back then)