Database Develop

Issues with Fingerprint Scanner

I've had my Note9 (Tmo) since release, so about 2 weeks now. Usually a quick tap of my finger on the fingerprint scanner and the phone immediately jumps to life and I'm on the home screen. But today it's acting erratically. Now it takes like 5 or 6 presses for it to register, and that's only after I turn the phone on first (it won't skip sleep and go directly to the home screen anymore).
I tried a rebooting, recreating my prints, as well as making sure the scanner is wiped perfectly clean, and that worked... But only for a little while, the issue has come right back.
Anyone else seeing similar issues?

Do other sensors work as expected?
On my previous Note8, when sensors stop working due to hardware fault, the fingerprints also did not work.
BTW I have not experienced the same issue on my Note9 yet.

Are you using a theme? If so that could be the issue. Uninstall theme and try fingerprint again.

Wash your hands.

I also have this issue, it's pretty annoying. On the lockscreen, the phone says "fingerprint-sensor not responding, try again later", and that's it. Tried wiping cache from the recovery menu, nothing.

Try typing *#0*# into the dialer and go to sensors test, should be able to determine if your finger print reader is faulty or not there.

Try cleaning the fingerprint scanner or using a wet wipe on your finger. As the lack of moisture is probably what is causing this issue. It happened to me a few times in HK.

I have the same issue.

My scanner is now telling my "fingerprint wet." But my fingers aren't wet, and I wiped the scanner down several times. Like the OP says, it works for 1 or 2 swipes, then won't recognize my fingerprint.

I'm having the same issue with my Note9. In my case, the problem happens ONLY if I had my phone in my pocket more than 1 minute, the fingerprint sensor just won't work, it's not like it doesn't recognize it, it's dead. I have to wait about 10 seconds putting my finger on the sensor 'til it works. I have tried everything. I'm pretty sure it's something in the software related to the phone being in my pocket (not because the phone's been idle), because when I go to bed and put my phone on the table, the next morning I just grab my phone and immediately the fingerprint sensor takes me to my home screen, no problem.

Namuna said:
I've had my Note9 (Tmo) since release, so about 2 weeks now. Usually a quick tap of my finger on the fingerprint scanner and the phone immediately jumps to life and I'm on the home screen. But today it's acting erratically. Now it takes like 5 or 6 presses for it to register, and that's only after I turn the phone on first (it won't skip sleep and go directly to the home screen anymore).
I tried a rebooting, recreating my prints, as well as making sure the scanner is wiped perfectly clean, and that worked... But only for a little while, the issue has come right back.
Anyone else seeing similar issues?
Click to expand...
Click to collapse
Do you guys have solution to this I been having this issue for a month or so now and i think it is getting worse.

Hi guys, be brave and call Samsung. The phone is under warranty.
They will collect it and drop it off for free, after repairing it and putting your phone back to water and dust resistant.
It took me about 10 days all together, if not less.

florin_stann said:
Hi guys, be brave and call Samsung. The phone is under warranty.
They will collect it and drop it off for free, after repairing it and putting your phone back to water and dust resistant.
It took me about 10 days all together, if not less.
Click to expand...
Click to collapse
I've had samsung repair experienced before my Galaxy s8+ it took them about 5 business days turn around repair it was just software issue.. But with this fingerprint if it's just software glitch or setting i rather do that first but if not I might have do warranty claim.. it always take 2-3 tap for me to work on the fingerprint this is way way slower than my S9+.. Did you have fingerprint issue?

It is definitely not software. Days i have spent uninstalling apps and themes and testing and then resettimg it all and so on and so forth!
It seemed at the beginning that a factory reset is enough, but next day it would start again.
It finally gave up and i have called Samsung, as i do not buy insurrance for my phones and they sorted me out.
I knew it was not software when i have booted the Note into safe mode and it behaved just the same.

skyethur said:
I've had samsung repair experienced before my Galaxy s8+ it took them about 5 business days turn around repair it was just software issue.. But with this fingerprint if it's just software glitch or setting i rather do that first but if not I might have do warranty claim.. it always take 2-3 tap for me to work on the fingerprint this is way way slower than my S9+.. Did you have fingerprint issue?
Click to expand...
Click to collapse
Sorry, forgot to quote you in my reply above.
Anyway, now after the repair, the Note responds diferently, it unlocks fast as hell using the fingerprint.

Try erasing all your fingerprints and re-registering them all over again. As sometimes your fingerprint settings maybe corrupted by a OS update.

florin_stann said:
It is definitely not software. Days i have spent uninstalling apps and themes and testing and then resettimg it all and so on and so forth!
It seemed at the beginning that a factory reset is enough, but next day it would start again.
It finally gave up and i have called Samsung, as i do not buy insurrance for my phones and they sorted me out.
I knew it was not software when i have booted the Note into safe mode and it behaved just the same.
Click to expand...
Click to collapse
Mine isn't like that. Fingerprint sensor works once the device is already in use but once in sleep mode for awhile it will take 2-3 taps for it to unlock and it doesnt happen all the time so My issue is sensor sensitivity and it seems to me that the sensor is not getting any power once in sleep mode to save battery that's why it is less sensitive that's just my opinion. But I already made a ticket to samsung and unfortunately the repair center which I dont trust at all the uBreakifix do not have the sensor in stock. So I may have to call in to ship out my phone.
---------- Post added at 10:50 PM ---------- Previous post was at 10:49 PM ----------
iceepyon said:
Try erasing all your fingerprints and re-registering them all over again. As sometimes your fingerprint settings maybe corrupted by a OS update.
Click to expand...
Click to collapse
I have already re-register my finger about 20 times but seems to happen over and over.

note 9 fingerprint issues
Namuna said:
I've had my Note9 (Tmo) since release, so about 2 weeks now. Usually a quick tap of my finger on the fingerprint scanner and the phone immediately jumps to life and I'm on the home screen. But today it's acting erratically. Now it takes like 5 or 6 presses for it to register, and that's only after I turn the phone on first (it won't skip sleep and go directly to the home screen anymore).
I tried a rebooting, recreating my prints, as well as making sure the scanner is wiped perfectly clean, and that worked... But only for a little while, the issue has come right back.
Anyone else seeing similar issues?
Click to expand...
Click to collapse
i am and i wish i knew how to fix it

*#0*# sensor test says that the RESET test has failed. I'm getting random reboots while not using the device.

willhemmens said:
Try typing *#0*# into the dialer and go to sensors test, should be able to determine if your finger print reader is faulty or not there.
Click to expand...
Click to collapse
The test shows RESET: Failed. Everything else is a PASS. It must be a hardware problem. I am getting random reboots while on standby when the fingerprint sensor is turned on.

fingerprint unlock is acting up

Day 3 with my S10+ and after two days where the fingerprint sensor worked "reasonably well", today it refused to unlock, no matter in which angle, which one of my 3 registered fingers and no matter how much pressure (or almost no pressure) I applied. Only device restart solved the problem.
And yes, I have all the latest updates (at least the Day One that tmobile released...)
Is anyone else experiencing the same?

gilbnx said:
Day 3 with my S10+ and after two days where the fingerprint sensor worked "reasonably well", today it refused to unlock, no matter in which angle, which one of my 3 registered fingers and no matter how much pressure (or almost no pressure) I applied. Only device restart solved the problem.
And yes, I have all the latest updates (at least the Day One that tmobile released...)
Is anyone else experiencing the same?
Click to expand...
Click to collapse
Mine is acting up as well. When I first got it, it worked great and now I can barely get it to unlock
Edit: forgot to say my wife is also having troubles with fingerprint as well

sparky2029 said:
Mine is acting up as well. When I first got it, it worked great and now I can barely get it to unlock
Edit: forgot to say my wife is also having troubles with fingerprint as well
Click to expand...
Click to collapse
Same here. My Note 9 fingerprint reader was far superior. Has anyone tried removing the pre-installed screen protector? I wonder if it would help. I may try it and/or return the phone for a different model. Frustrating
Sent from my SM-G975U using Tapatalk

Also, have you gotten the FP reader update yet? I know unlocked AT&T models got it last night. Definitely helps.

mine working fine stock screen protector all updates done. received @6 March and its exynos indian variant S10+ G975F
Sent from my SM-G975F

Working fine here. Have exynos version. It initially didn't work for one of my thumb. I deleted it and again register it using every angle. Its working fine after that. Maybe Samsung released it too early without testing much.
Sent from my SM-G973F using Tapatalk

Received my galaxy s10 on March 6th. I was super excited but my excitement fizzled down after testing fingerprint scanner. That thing just would not work. It worked like 20 percent of the time. Some times I would try 5 times in a row and it would fall all the time. I had registered two thumbs twice but that didn't help. I went through a lot of threads on XDA and other forums and gathered all the suggestions. Figured out some of the things that worked for me.
Here is what you need to do to make it at least 80-90 percent reliable.
1. Upgrade to ASBA version of the firmware. I am not sure which region you are from but Samsung just released a firmware update which was about 440 MB. This should already help a ton.
2. After you upgrade, go to settings and search for "touch sensitivity". Go to the setting and turn it on. This will increase touch sensitivity of the display. It may use a bit more battery but I have not noticed any difference.
3. Now remove all your fingerprints. Click add finger. This time, when scanning finger do following.
A. Start with the middle of your thumb. Not the edge of the thumb. The part that is about half cm inside. Press that portion and don't do much of a sideway motion till you reach about 80 percent. Now use the edge of the thumb and try to move the edge a bit to reach 100 percent.
B. Add the same finger again. This time start with edge and try to get to 80 percent without much motion. Then use middle of thumb to reach 100 percent.
C. Do the same for other thumb. Also don't register your thumb in vertical position. Just register the way you would hold a phone and try to scan your thumb. Close to horizontal may be at 5-10 degree.
You may be required to press a bit hard while registering your finger but this is not needed to unlock the phone.
3. Now turn off the screen and try to unlock the device without turning on the screen. I know it is a bit hard. Just go with the feeling and press gently with middle of the thumb where you think the scanner is. Note that this is not capacitive scanner that you just touch and done. Put your thumb with a gentle press and leave it there for may be 1 second.
4. Screen should come on and phone should unlock. If it didn't work then turn off the screen and then tap it once to start always on display. This will show you the scanner on screen. Just gently press and hold for 1 second.
I have noticed that the scanner does not work when the finger is super dry. But I think after the update it has gotten better. I had initiated a return for this device and was planning to just get an iPhone. But after the upgrade I decided to keep it and trade in my galaxy note 8.

This is really worrying me. I don't want the gimmick / novelty instead of reliability

Mine is perfect. Installed the update and removed the screen protector it came with and fitted an aftermarket one my local phone shop sold. I get a failed attempt maybe 2 times a day because I haven't had my finger on the right spot

Initially I had the same issue , things I have done which resolved the issue
1 Most important, update the software version. Recent version has fingerprint issue fix.
2 Enable touch sensitivity from settings
3 Add same finger twice , i prefer to add my thumb finger in horizontal position same way you hold your phone

The only trick people miss out is they do not cover the entire sensor while unlocking...just a small adjustment and the fps is as fast and reliable as any in the market.
I initially had his problem trying with part of the sensor covered and i thought it was horrible.
Infact if you cover the sensor wholly you dont need the touch sensitivity turned on as well. I have it mine switched off.
---------- Post added at 05:57 AM ---------- Previous post was at 05:54 AM ----------
Another tip that worked for me is...while registering the fingerprint, hold the phone as you would while you unlock the device and scan the same position of the finger with minimal movement until it flashes 80%.

rtarv321 said:
Same here. My Note 9 fingerprint reader was far superior. Has anyone tried removing the pre-installed screen protector? I wonder if it would help. I may try it and/or return the phone for a different model. Frustrating
Sent from my SM-G975U using Tapatalk
Click to expand...
Click to collapse
I took that crappy screen protector off the second it came out of the box. Only had it 24 hours and it's working so far, but time will tell...

Fingerprint sensor gone
Hi, I'm new here
After I restore factory default of my S10, because it was consuming battery too fast, the fingerprint sensor stop work.
At the samsung's members app I did the interactive check of the sensor and said it is ok.
The phone and apps are update.
I try everything to restore the sensor but had no success. Does anybody knows what could be, and if it is a software problem and how to restore?
Thank you

Touch screen unresponsive at the very bottom

All of a sudden the lower part of display (about 7 mm) has become unresponsive to touch which means no more gestures (swipe up to get to home screen is not working) e struggle to use the classic navigation buttons.
Sadly I had the same issue in my mi5 but in that case phone had the issue since the unboxing.
I'm starting thinking the xiaomi touchscreen tend to be more fragile than others.
Now I'm waiting for gearbest support.
Anyone has any advice or similar experience?
I made a screen recording
https://youtu.be/bIOUK1V56Ao

No one? Any advice?

jendrassik said:
No one? Any advice?
Click to expand...
Click to collapse
Regarding Xiaomi Quality
While climbing into my truck, I dropped my Mi8 from a height of about 4 ft on accident and it landed flat on its face , on the concrete. Freaked out, I left it laying their for about a minute fearing that the screen had been smashed into a million pieces. However, I picked it up to see that it was fine, and not a single scratch. So I immediately went out and bought the Love Mei 360 case.
Anyway, regarding your touch issue, you should really provide more some information about how this issue came about, what rom were you using, did the phone get wet, etc.
Also, I had an issue with my Mi8 soon after unlocking the bootloader where the top part of the screen would not register my touches, I first tried recalibrating the screen using Miui hidden settings app, the test is called QMMI ( I think) and if I remember correctly there are several menus of testing that also calibrate the screen for me this worked and for good measure I reinstalled a Miui rom and havent had the issue since.
Try it, hopefully that is the only issue. If you are using a AOSP. It's possible that you have a driver issue. So before sending the phone off for service its worth testing.. If you are on stock and still have a locked bootloader, I would try resetting the phone before trying anything else.
Good Luck.

Some gravedigging, but the question is still on the table - have you managed to fix it?

Many problems with my Mi9

Hi I bought a Xiaomi Mi9 not even a month ago.
These days I found a really annoying problem, my Mi9 unlocks itself in my pocket. I state that I have done all the possible tests, that is with and without double tap, with and without unlocking via mi band4, with and without lifting option, password, fingerprint and face detection. Trying various combos (thinking that maybe some of them would conflict with each other) I arrive at the same conclusion. Start the emergency keypad on your own, or if I receive notifications it even opens me up or I find myself navigating through my apps.
This is the main problem.
I have found other problem, like if I talk at the phone, I put the auricle in the right ear, everything is ok, while if I move it in the left ear I no longer feel anything. (proximity sensor
defective ultrasonic?)
Another problem that perhaps seems to have solved was that of bluetooth devices, the saved devices menu was missing. With a reset I fixed the problem at the time.
The fingerprint detector every 10 attempts, 3-4 never go through if the screen is in total standby, while if you wake up the screen in any way and then use the fingerprint it always works.
The most important thing I would like to solve is that of unlocking in my pocket, it particularly bothers me. I read that in June they had to fix this option, optimize it, but apparently it doesn't seem improved. I know that here the pocket mode is automatically inserted compared to other devices. But apparently it doesn't work at all.
I have the device correctly updated.
Help me discover something more or at least solve this problem and sorry for my bad english i'm italian boy =P

Leumas91ct said:
Hi I bought a Xiaomi Mi9 not even a month ago.
These days I found a really annoying problem, my Mi9 unlocks itself in my pocket. I state that I have done all the possible tests, that is with and without double tap, with and without unlocking via mi band4, with and without lifting option, password, fingerprint and face detection. Trying various combos (thinking that maybe some of them would conflict with each other) I arrive at the same conclusion. Start the emergency keypad on your own, or if I receive notifications it even opens me up or I find myself navigating through my apps.
This is the main problem.
I have found other problem, like if I talk at the phone, I put the auricle in the right ear, everything is ok, while if I move it in the left ear I no longer feel anything. (proximity sensor
defective ultrasonic?)
Another problem that perhaps seems to have solved was that of bluetooth devices, the saved devices menu was missing. With a reset I fixed the problem at the time.
The fingerprint detector every 10 attempts, 3-4 never go through if the screen is in total standby, while if you wake up the screen in any way and then use the fingerprint it always works.
The most important thing I would like to solve is that of unlocking in my pocket, it particularly bothers me. I read that in June they had to fix this option, optimize it, but apparently it doesn't seem improved. I know that here the pocket mode is automatically inserted compared to other devices. But apparently it doesn't work at all.
I have the device correctly updated.
Help me discover something more or at least solve this problem and sorry for my bad english i'm italian boy =P
Click to expand...
Click to collapse
Ciao,
I've got exactly the same problems, someone please let us know if there is a proper solution out there!
Thanks

Leumas91ct said:
Hi I bought a Xiaomi Mi9 not even a month ago.
These days I found a really annoying problem, my Mi9 unlocks itself in my pocket. I state that I have done all the possible tests, that is with and without double tap, with and without unlocking via mi band4, with and without lifting option, password, fingerprint and face detection. Trying various combos (thinking that maybe some of them would conflict with each other) I arrive at the same conclusion. Start the emergency keypad on your own, or if I receive notifications it even opens me up or I find myself navigating through my apps.
This is the main problem.
I have found other problem, like if I talk at the phone, I put the auricle in the right ear, everything is ok, while if I move it in the left ear I no longer feel anything. (proximity sensor
defective ultrasonic?)
Another problem that perhaps seems to have solved was that of bluetooth devices, the saved devices menu was missing. With a reset I fixed the problem at the time.
The fingerprint detector every 10 attempts, 3-4 never go through if the screen is in total standby, while if you wake up the screen in any way and then use the fingerprint it always works.
The most important thing I would like to solve is that of unlocking in my pocket, it particularly bothers me. I read that in June they had to fix this option, optimize it, but apparently it doesn't seem improved. I know that here the pocket mode is automatically inserted compared to other devices. But apparently it doesn't work at all.
I have the device correctly updated.
Help me discover something more or at least solve this problem and sorry for my bad english i'm italian boy =P
Click to expand...
Click to collapse
Hi
Which firmware, rooted or unrooted?
I can recommend to root and use firmware of xiaomi.eu

If you have the latest firmware with pocket mode included your only two options to fix the pocket unlocking’s are: 1. Get at flip cover. 2. Delete all fingerprints and use another unlock option like face recognition or so. This will also get you noticeably better battery hours.
The speaker problem I think is a problem with the position. It is very critical that you put the tiny speaker hole exactly in front of your ear opening, a couple of millimetres aside will make the sound almost silent. This is if you by feel mean hear. Try to hold the phone at an angle out from you face with the upper part pointing to your ear and move the phone up and down to se if you can hear better.

Leumas91ct said:
Hi I bought a Xiaomi Mi9 not even a month ago.
These days I found a really annoying problem, my Mi9 unlocks itself in my pocket. I state that I have done all the possible tests, that is with and without double tap, with and without unlocking via mi band4, with and without lifting option, password, fingerprint and face detection. Trying various combos (thinking that maybe some of them would conflict with each other) I arrive at the same conclusion. Start the emergency keypad on your own, or if I receive notifications it even opens me up or I find myself navigating through my apps.
This is the main problem.
I have found other problem, like if I talk at the phone, I put the auricle in the right ear, everything is ok, while if I move it in the left ear I no longer feel anything. (proximity sensor
defective ultrasonic?)
Another problem that perhaps seems to have solved was that of bluetooth devices, the saved devices menu was missing. With a reset I fixed the problem at the time.
The fingerprint detector every 10 attempts, 3-4 never go through if the screen is in total standby, while if you wake up the screen in any way and then use the fingerprint it always works.
The most important thing I would like to solve is that of unlocking in my pocket, it particularly bothers me. I read that in June they had to fix this option, optimize it, but apparently it doesn't seem improved. I know that here the pocket mode is automatically inserted compared to other devices. But apparently it doesn't work at all.
I have the device correctly updated.
Help me discover something more or at least solve this problem and sorry for my bad english i'm italian boy =P
Click to expand...
Click to collapse
Let me suggest a fix for the fingerprint issue.
Turn off the show "fingerprint on lockscreen option"
There really isn't a pocket mode for the mi9 because of the in-display fingerprint reader
About the "unlocking in your pocket" issue, I think you should try a different unlocked method, maybe a password to see if it's still there, and also ensure you don't have "On body detection" enabled in settings.

where did you buy it?
MysteriousStranger said:
Ciao,
I've got exactly the same problems, someone please let us know if there is a proper solution out there!
Thanks
Click to expand...
Click to collapse

Leumas91ct said:
where did you buy it?
Click to expand...
Click to collapse
From Greece, EEA 10.2.2.28 stock, unrooted ofc

did you buy it in a store, for example MediaMarkt, or on amazon?
MysteriousStranger said:
From Greece, EEA 10.2.2.28 stock, unrooted ofc
Click to expand...
Click to collapse

Disable double tap in the settings

Leumas91ct said:
did you buy it in a store, for example MediaMarkt, or on amazon?
Click to expand...
Click to collapse
No, I bought it from an official seller of Xiaomi Hellas (Greece)

All (almost) sensors stop working

Hi everyone,
Almost all sensors stoped working after few days on my brand new Pixel 5 :
Failing sensors :
- Proximity sensor
- Accelerometer
- Gyroscope
- Compas
And maybe others I don't know of...
Fingerprint & cameras are still working.
I've contacted Google support, and they advise me to clean my screen :-/
I'll try a factory reset today before asking for a replacement unit, but my hope is low...
Anyone facing the same issue ?
Any advise ?
Edit :
After a factory reset : same situation

Same here. Had phone for about ten days. All seemed to work. Then thinks went weird over several days. First thing I noticed when going to hang up a call I was no longer presented with phone dialler screen. During calls phone was also spontaneously switching to handsfree. I suspect this was wall tilt related. Then camera images were in incorrect orientation. Google photos not longer rotating images and so on. Installed a sensor app and it reported gyroscope as missing. Clean booted - no change. Factory Reset and still no change. Arranged for an exchange with Google. While waiting for that to pan out, after about a day the gyroscope has come back to life. Although presently reporting no compass. Doe the P5 have a compass?
Anyhow given it working again now I am wondering if some power saving activity is killing the Gyroscope? Waht was the out come with your sensor failure. Did they recover or did you need to exchange?

logger said:
Doe the P5 have a compass?
Anyhow given it working again now I am wondering if some power saving activity is killing the Gyroscope? Waht was the out come with your sensor failure. Did they recover or did you need to exchange?
Click to expand...
Click to collapse
I tried a random app from the store : Sensor Test with my bad unit and it reported 0 sensor !
I've exchanged my P5 and now the same app reports 30 sensors.
While waiting for the exchange , mine never came back to life : can't rotate, screen stayed on during calls (and auto brightness not working), compass was not working in Maps...
Also on the faulty unit I noticed that the OTA update tooks ages (30 minutes or so, for a ~30MB update). On the new unit, the same uptate took just a normal reboot time.

Thankyou for the update.
While mine has a working gyroscope (at the moment) the proximity sensor is still borked and the screen stays on during calls. I just installed the Sensor Test app and it says I have 16 sensors!

30 for me
Sent from my Pixel 5 using Tapatalk

30 sensors also for me.

Oh my god yes exactly this happened to my phone since yesterday. No auto rotation, no auto brightness, no tap2wake.
I have to send mine back, I hate it. Sensor app does not recognize a single sensor. Factory reset didn't help either
When rebooting like 10 times it changes between 0, 1 and 16 sensors.

I factory reset my phone again and that made it worse. Has gone from 16 to 0 on Sensors Test!
Has lost screen rotation again.

logger said:
I factory reset my phone again and that made it worse. Has gone from 16 to 0 on Sensors Test!
Has lost screen rotation again.
Click to expand...
Click to collapse
At this point, you should contact Google Support and ask for an exchange.
Like my old one, I doubt this is a software issue...
I hope my new one does not have this flaw.... but this definitely hurt my confidence in P5 devices....

Sounds like issue with corrupt persist partition caused by update gone wrong.

dannejanne said:
Sounds like issue with corrupt persist partition caused by update gone wrong.
Click to expand...
Click to collapse
Indeed ! I didn't know about this.
But it seems that the solution is to root the device, and this void the warranty (Google asked me if it was rooted before the exchange).

Weird. It did not happen to mine right after an update, more like 20 days later. Btw Google did not ask me if I rooted the device, which I haven't, but I did unlock the Bootloader for a short period of time to use the android flash tool from Google.
I'm not very familiar with partitions on android but all I can say is that a newly flashed stock firmware from Google itself did not help me

All my sensors work according to that app - it shows 30 sensors every time I launch it - except the proximity sensor sometimes does not actually work right. I was noticing an issue because KinScreen would think my proximity sensor was covered and would turn the screen off because the proximity sensor looked to be covered when it was not, even though the app should have kept the screen on. I downloaded multiple sensor testing apps and the proximity sensor works most of the time but sometimes it does not. Weird. Not sure if I should exchange the phone, I got this with AT&T.

AlEsC said:
At this point, you should contact Google Support and ask for an exchange.
Like my old one, I doubt this is a software issue...
I hope my new one does not have this flaw.... but this definitely hurt my confidence in P5 devices....
Click to expand...
Click to collapse
Took a couple of weeks, but I now have a replacement unit. 30 sensors showing and all working properly now. I took it for granted how reliant these devices are on having sensors working for basic things like the phone to work properly. Glad I found this thread and was able to get it sorted out. thanks for the help.

I had to get a replacement PIxel 5 through AT&T for the broken proximity sensor. This one works fine.

Couple of weeks?
I got a new device within 4 days where 3 days were for shipping

Just out of curiosity, am I the only one Google asked if I have rooted my device before sending it back ?
They asked me 5 questions for the warranty (I live in France/EU btw):
- Has the device been impacted, or is the screen damaged?
- Has the device come into contact with liquid?
- Has the device been in contact with a heat source?
- Has the device been rooted?
- Has the device been repaired by unauthorized personnel?

AlEsC said:
Just out of curiosity, am I the only one Google asked if I have rooted my device before sending it back ?
They asked me 5 questions for the warranty (I live in France/EU btw):
- Has the device been impacted, or is the screen damaged?
- Has the device come into contact with liquid?
- Has the device been in contact with a heat source?
- Has the device been rooted?
- Has the device been repaired by unauthorized personnel?
Click to expand...
Click to collapse
I started an RMA process on their website and no I'm not 100% sure about the other stuff but I'm sure they didn't ask if I was rooted.
Germany

I see where Google announced that a fix in the December update could possibly fix the sensor issue for some. I'm guessing you guys got the update and it didn't work huh.

idk I got a new device in december