Moto G6 random reboots / shutdowns - Moto G6 Questions & Answers

Hello !
I have run into a small problem with two different moto G6
Both suffer from random reboots and sometimes thet just shutdown by themselves, I tied flashing them with the stock rom using the lenovo tool but it didn't work
I also tried factory reset and clearing the cache
The last thing I did was disable the animations and for some strange reason it seems more stable but I feel like I'm still missing something, any idea how to solve this?
Could a custom rom solve the problem?
Thanks in advance
Update: Phone's board was faulty , had to replace it , everything is working now.
Edit:Grammar

try flashing the firmware again but use another

shawgluz said:
try flashing the firmware again but use another
Click to expand...
Click to collapse
Another firmware? Another tool? How could this answer be helpful??

WoKoschekk said:
Another firmware? Another tool? How could this answer be helpful??
Click to expand...
Click to collapse
another or the same firmware, the thing is to re-install to repair errors

shawgluz said:
another or the same firmware, the thing is to re-install to repair errors
Click to expand...
Click to collapse
So running the lenovo tool again in rescue mode? I guess that might work .Will give it shot, thanks!

If anybody else has this problems , this is a hardware defect , the board had to be replaced and now everything works

I just started getting this. Is it a mainboard issue?

Related

Need the touchscreen firmware

Hi guys. Fist of all, sorry for my bad english.
I bricked my phone's touchscreen, with update firmware in the *#*#2663#*#* and its wrote 'update failed' . My bad, dont do this. Dou you know any solutions? I tried factory reset, flashing roms ( froyo and gongerbread too), but nothing helped. The touchscreen stopped responding. But i think, if i can reflash the touchscreen firmware, it will working. It is possible flash the touchscreen firmware from sd card? Actually where are the files of the driver in the file system?
Can we explain, what happened actually when click on update on the tsp firmware screen? Which application/ script started? I thinks, the touchscreen files are in the tsp ic, which is separated from the flash, so just flashin a new rom dont write data to the tsp ic. But the files must be in the rom too, because some people did the update without problem, and the firmware version is changed, and the touchscreen works better then before. Do you have some ideas? If you have root acces, please browse the system folder, i thinks there is somewhere a "tspupdate" or similar named shell script/application what i need. But dont run it, it can brick your touchscreen too!!!
Sorry for my bad englis.....
problem solved
salmaj said:
problem solved
Click to expand...
Click to collapse
How did you solve it?
Yeah! How did you solve it? I currently have the same problem on my Bell's Vibrant. I also tried reflashing my Gingerbreak and factory reset without any success.
You don't know what you got til it's gone! Back button is really useful!
tasp update
salmaj said:
problem solved
Click to expand...
Click to collapse
Hi buddy, i m facing the same problem, plaease share your solution, as i am stuck and my touchscreen becomes unresponsive after wake up. Really tired of reading the forums. Thanxs a ton budddy
galaxy tab p1000 india
please
salmaj said:
problem solved
Click to expand...
Click to collapse
Please, How did you solve it?
How?????????????????????
salmaj said:
problem solved
Click to expand...
Click to collapse
Please tell me how did you do it
guess op bricked or lied or...
is just being a greedy attention whore?
THIS MAY MAKE THINGS WORSE, BUT SOME DO NOT CARE. DRAGONS AHEAD....
Either way hoarding knowledge is a big peev of mine. I have read about this issue from as many google'able places as possible. I started reading after I went thru the release notes from some of the sX series. I notices that some carriers listed ghost/glove tsp firmware update/support. I also noted as the original poster did, that the files are in the rom. I would guess look thru all the updates your carrier made available and download the specific whole rom update and factory restore / apply it. Should this not work look thru the system folder for the file. When you have it copy it to your sd card where the tsp update screen tells you to put it. Try running the update again.
If this works please confirm this.
I think possible looking in system folder I recall a firmware folder possibly inside lib or modules somewhere.
I read that tsp modes are controlled from, so logically the files should be nearby.
/sys/class/sec/tsp
or depending on phone/model
/proc/touchpanel
I will keep an eye here, I am busy with some debricking and roms in general.

Unresponsive screen (top and bottom)

Sometimes when I unlock the screen, and try to swipe down the notification bar, it doesn't respond to the touch command. Bottom part becomes dull too. Keyboard gets crazy: press "q" and "a" appears.
Been reading on the Motorola forum, and in the US, people return their phones to get a new replacement, at least that's what tech support is doing. But in my country (El Salvador) cust service s+cks!
Has anybody had this issue? Did anybody solve it? My phone is still with the stock ROM and hasn't been rooted yet.
Lochrecan said:
Sometimes when I unlock the screen, and try to swipe down the notification bar, it doesn't respond to the touch command. Bottom part becomes dull too. Keyboard gets crazy: press "q" and "a" appears.
Been reading on the Motorola forum, and in the US, people return their phones to get a new replacement, at least that's what tech support is doing. But in my country (El Salvador) cust service s+cks!
Has anybody had this issue? Did anybody solve it? My phone is still with the stock ROM and hasn't been rooted yet.
Click to expand...
Click to collapse
I faced the same problem at starting I cleared my cache and done a factory reset after that doesn't face the problem again.
sumit227 said:
I faced the same problem at starting I cleared my cache and done a factory reset after that doesn't face the problem again.
Click to expand...
Click to collapse
I've done it, but didn't work at all!
Sent from my XT1063 using Tapatalk
Lochrecan said:
Sometimes when I unlock the screen, and try to swipe down the notification bar, it doesn't respond to the touch command. Bottom part becomes dull too. Keyboard gets crazy: press "q" and "a" appears.
Been reading on the Motorola forum, and in the US, people return their phones to get a new replacement, at least that's what tech support is doing. But in my country (El Salvador) cust service s+cks!
Has anybody had this issue? Did anybody solve it? My phone is still with the stock ROM and hasn't been rooted yet.
Click to expand...
Click to collapse
Have you tried custom ROM ???
Devesh25 said:
Have you tried custom ROM ???
Click to expand...
Click to collapse
No way!
It's because phone is under hardware warranty. Carrier doesn't get responsibility for the software, though. And just because of that, I can't get a new phone with them, nor can I modify phone's ROM, as it nulls any kind of warranty.
This is the post on the Motorola forum.
https://forums.motorola.com/posts/52124a8edc
If you have warranty you don't have to solve anything, just send back your phone and get a replacement.
They must replace or repair the phone..
Lochrecan said:
I've done it, but didn't work at all!
Sent from my XT1063 using Tapatalk
Click to expand...
Click to collapse
That works for me. Maybe problem is resolved by installing custom rom but I think you have to replace your phone.
sumit227 said:
That works for me. Maybe problem is resolved by installing custom rom but I think you have to replace your phone.
Click to expand...
Click to collapse
I might give it a shot. What ROM have you installed?
Lochrecan said:
I might give it a shot. What ROM have you installed?
Click to expand...
Click to collapse
I'm not using any rom currently. But there is titan prime rom in development section you can try that.
And what If it's a hardware issue? You install custom rom and if the problem still remain than you can't send it back, because you don't have warranty anymore.
I think the first step is sending back the phone.
zman01 said:
And what If it's a hardware issue? You install custom rom and if the problem still remain than you can't send it back, because you don't have warranty anymore.
I think the first step is sending back the phone.
Click to expand...
Click to collapse
Definitely, you have a point there. But I suspect it's not hardware since it's just a ramdom behavior. I haven't done either step though.

Wifi never connects

Hello, I hope someone can solve me the following problem:
I've been with Validus and RR CM ROMs and one day my wifi stopped connecting to any network, I thought reinstalling the ROM would work, but not ... Today I've been doing full wipes and was the same. So my last chance was putting a STOCK but has not worked, so I do not know what else to do ...
When I try to connect appears:
- Connecting ...
- Disabled
- Saved
But never connected.
Thanks to that I can help with anything ...
Regards
josemolto said:
Hello, I hope someone can solve me the following problem:
I've been with Validus and RR CM ROMs and one day my wifi stopped connecting to any network, I thought reinstalling the ROM would work, but not ... Today I've been doing full wipes and was the same. So my last chance was putting a STOCK but has not worked, so I do not know what else to do ...
When I try to connect appears:
- Connecting ...
- Disabled
- Saved
But never connected.
Thanks to that I can help with anything ...
Regards
Click to expand...
Click to collapse
Try few of these.
have you tried connecting to different WiFi routers?
HAve you recently unlocked bootlader unofficially?
Yes, I have tried and the same, I unlocked months ago... Sometimes it connects (few minutes), I have tried to clean saved networks, wipe Google , recover WiFi from titanium backup... Now it is in authentication problem...
Yes, I have tried and the same, I unlocked months ago... Sometimes it connects (few minutes), I have tried to clean saved networks, wipe Google framework, recover WiFi from titanium backup... Now it is in authentication problem...
Maybe I have lost WiFi modules...
Hnk1 said:
Try few of these.
have you tried connecting to different WiFi routers?
HAve you recently unlocked bootlader unofficially?
Click to expand...
Click to collapse
josemolto said:
Yes, I have tried and the same, I unlocked months ago... Sometimes it connects (few minutes), I have tried to clean saved networks, wipe Google framework, recover WiFi from titanium backup... Now it is in authentication problem...
Maybe I have lost WiFi modules...
Click to expand...
Click to collapse
That's exactly what I thought and that's why I have asked you about your bootloader status. At times, you can lose your bluetooth and wifi while unlocking the bootloader which is more common if you unlock it unofficially. So if you can recall, when exactly the problem started. How long after you unlocked your bootloader ?
You say by reverting back to stock, it has not helped ? How did you revert back to STOCK. Try using Sony companion to repair your phone. That might help.
If that doesnot work, try relocking your bootloader on stock and see
Well, at times weirdest things seem to work!
I suggest flash STOCK which is device specific. i understand there is variation in Xperia Z models and thus I suggest you use the one which is device specific and report back,
By the way, is any Sony Care centre near your place ?
Hnk1 said:
That's exactly what I thought and that's why I have asked you about your bootloader status. At times, you can lose your bluetooth and wifi while unlocking the bootloader which is more common if you unlock it unofficially. So if you can recall, when exactly the problem started. How long after you unlocked your bootloader ?
You say by reverting back to stock, it has not helped ? How did you revert back to STOCK. Try using Sony companion to repair your phone. That might help.
If that doesnot work, try relocking your bootloader on stock and see
Well, at times weirdest things seem to work!
I suggest flash STOCK which is device specific. i understand there is variation in Xperia Z models and thus I suggest you use the one which is device specific and report back,
By the way, is any Sony Care centre near your place ?
Click to expand...
Click to collapse
I don't think it is because of unlocking because was officially and I have being using and changing ROMs and there wasn't any problem.
Maybe it could be when I flashed cm-12.1 (RR ROM). Then, I flashed stock one with flash tool to fix my WiFi, is there any different with companion? I can't go to Sony I am travelling in few days, and I need a phone soon!!!
josemolto said:
I don't think it is because of unlocking because was officially and I have being using and changing ROMs and there wasn't any problem.
Maybe it could be when I flashed cm-12.1 (RR ROM). Then, I flashed stock one with flash tool to fix my WiFi, is there any different with companion? I can't go to Sony I am travelling in few days, and I need a phone soon!!!
Click to expand...
Click to collapse
The only reason I'm referring you to Sony companion is that it might fix the issue as it is official way to do it.
Hnk1 said:
The only reason I'm referring you to Sony companion is that it might fix the issue as it is official way to do it.
Click to expand...
Click to collapse
It didn´t work... I don´t know what to do
josemolto said:
It didn´t work... I don´t know what to do
Click to expand...
Click to collapse
Dispatch it to a sony centre and they would certainly repair it for a small price
Hnk1 said:
Dispatch it to a sony centre and they would certainly repair it for a small price
Click to expand...
Click to collapse
Can you give me the wifi module and tell me in what folder I have to copy it?
josemolto said:
Can you give me the wifi module and tell me in what folder I have to copy it?
Click to expand...
Click to collapse
I am afraid I do not own an Xperia Z . I actually answer questions that no one answers in different forums.
I wish I could be of more help in this regard. Sometimes relocking your bootloader with flashtool helps as well.
josemolto said:
Can you give me the wifi module and tell me in what folder I have to copy it?
Click to expand...
Click to collapse
Hey I remember that you have not tried this so I thought you should give it a try.
Sony Emma Flashtool
http://developer.sonymobile.com/services/flash-tool/
How to use it
https://www.youtube.com/watch?v=g8azjXu4etI
Try repairing your phone with this and see what happens.
Quote me in case you expect a reply. Good Luck
I have the same problem
I have exactly the same problem guys, it started when I tried to activate Tethering (hotshot) and it didn't work
Notice that I was on kitkat 4.4.4 then I flashed lollipop 5.0.2, wiped the data and still can't connect to wifi or activate tethering
Please help me guys
kkareemadel said:
Please help me guys
Click to expand...
Click to collapse
I sent it to Sony technicians and they wanted me to pay 130 € to fix the "electric issues" so there my XZ is without WiFi forever, I guess. Sorry mate.
Sent from my D6603 using Tapatalk

Camera not Working

Hello guys.
I changed my battery, and after that, unlocked the phone on the Motorola Website.
Everything alright, except my back camera is not working =\
Already opened the phone to see if the camera cable was untied, but was connected.
Made factory reset on fastboot, reinstaled ROM via RSD, and nothing worked =\
Anyone got any solution?
diguincoutoreis said:
Hello guys.
I changed my battery, and after that, unlocked the phone on the Motorola Website.
Everything alright, except my back camera is not working =\
Already opened the phone to see if the camera cable was untied, but was connected.
Made factory reset on fastboot, reinstaled ROM via RSD, and nothing worked =\
Anyone got any solution?
Click to expand...
Click to collapse
Strong bump.
No answers? :/
I think u have some bad luck. Had this on one of my Razr I's. It could be the camera module that is faulty, but the mainboard can also be damaged. In my case the mainboard was bad and didn't work with a working camera module. Got spares so could try things.
U already have tried new software, so it couldn't be that.
Sorry for my noob feeling, but: when i install CM11 or the original rom, does all the drivers/files be reinstalled?
Could anyone tell which files are from them?
diguincoutoreis said:
Sorry for my noob feeling, but: when i install CM11 or the original rom, does all the drivers/files be reinstalled?
Could anyone tell which files are from them?
Click to expand...
Click to collapse
Yes, every single file, driver and firmware we can flash and have access to will be flashed when instaling the stock or CM rom. The stock rom even provides some boot firmware files.

Lenovo Zuk Z2 Plus Random Freeze

My Lenovo Zuk Z2 Plus has been randomly freezing (Happens at least once each day) even when it is NOT in use. The following conditions are observed on freeze:
Blank black screen
Flickering notification LED
Slight heating up
To recover, I have to force reboot by holding the power button and sometimes it requires multiple force reboots to recover.
Since the phone is only a month old and I'm not sure of the warranty norms, I have refrained myself from rooting my phone and trying a custom ROM.
I had handed over my phone to the official service center; they reinstalled the ROM. However the problem still persists. Before visiting the service center again, I was wondering if I could get any insight/past experience/help from the community here.
Can anyone help me in anyway?
PS: I know this is the Zuk Z2 Pro thread, but as there was no Q&A thread in the Zuk Z2 Plus section, I am forced to post here. Sorry for that!
On which ZUI version you are ??
ZUI 2.0.111ST or 2.0.133 ST ??
There was problems in 2.0.111ST .
If you are still at that try factory data reset, then update then again factory data reset.
Tell me if the problem occurs again.
cyBeRdUdE-9 said:
On which ZUI version you are ??
ZUI 2.0.111ST or 2.0.133 ST ??
There was problems in 2.0.111ST .
If you are still at that try factory data reset, then update then again factory data reset.
Tell me if the problem occurs again.
Click to expand...
Click to collapse
I am on 2.0.111 ST. The System Update application does not detect any updates. I had earlier tried a factory reset, but I will nevertheless try it again and let you know.
Thank you for your reply.
hexbioc said:
I am on 2.0.111 ST. The System Update application does not detect any updates. I had earlier tried a factory reset, but I will nevertheless try it again and let you know.
Thank you for your reply.
Click to expand...
Click to collapse
Download #flyvpn from play store.
Register and select china sever from the server list and connect.
Then again check for system update.
Now hurray you'll get one of approx 54mb, i.e, 2.0.133ST .
After installing it, please dont forget to factory data reset once again.
Hope it will resolve your problem.
Do notify for any assistance. Anytym
cyBeRdUdE-9 said:
Download #flyvpn from play store.
Register and select china sever from the server list and connect.
Then again check for system update.
Now hurray you'll get one of approx 54mb, i.e, 2.0.133ST .
After installing it, please dont forget to factory data reset once again.
Hope it will resolve your problem.
Do notify for any assistance. Anytym
Click to expand...
Click to collapse
I did that! Was successful in updating the firmware. I will wait a few more days to check whether the issue persists and get back to you soon. Thank you!
hexbioc said:
I did that! Was successful in updating the firmware. I will wait a few more days to check whether the issue persists and get back to you soon. Thank you!
Click to expand...
Click to collapse
Welcome and Okay
cyBeRdUdE-9 said:
Welcome and Okay
Click to expand...
Click to collapse
Oh no, the problem still persists. Is this a common problem? Can it be hardware related?
hexbioc said:
Oh no, the problem still persists. Is this a common problem? Can it be hardware related?
Click to expand...
Click to collapse
I cant Say what it actually is. If problem is increasing, i suggest u must visit service centre.
But heating problem is common. Try greenify for some lesser background apps. It will surely less heatup.
My phone is also having a problem. The screen flickers when using Instagram . Going black from top and bottom and flickers in center. Only way to exit is to close the Instagram app. I updated and factory reset but problem persists.
I thinks its an software problem because it happens in instagram app.
Waiting for official Nougat update.
thats happen to me twice when i try indian rom, but i never have that problem on chinese 2.3 rom, cm based rom, even now i using zui 2.5. maybe it's rom related
hexbioc said:
Oh no, the problem still persists. Is this a common problem? Can it be hardware related?
Click to expand...
Click to collapse
Did you find any solution??
No luck for me ... I even unlocked bootloader and flashed mokee 6.01 latest release but having same issue .... Don't know flashing other roms will help ...
Sent from my Pixel XL using Tapatalk
Haven't seen this issue before, it sounds like you might have a faulty phone, best to return and get it exchanged
I have that same issue on my zuk z2 with the Indian Rom. The smartphone arrived about 2 days Ago.
Did anyone manage to solve this problem?
fortix5 said:
I have that same issue on my zuk z2 with the Indian Rom. The smartphone arrived about 2 days Ago.
Did anyone manage to solve this problem?
Click to expand...
Click to collapse
If possible, get the phone replaced. The issue has not yet been solved; my phone is with the service center now and they are looking for hardware problems. They had re-flashed the latest ROM twice earlier, but did not help.
PS: I have noticed that the problem usually arises when I am at specific physical locations. There was a time when I used it for almost a month in Mumbai without any problem. But I have no evidence to support this claim, only observations which could also be coincidence.
I have the same issue but with a ZUK Z2 Pro. I had no problem since about 6 month but since I updated to ZUI 2.5.335 I have this issue.
Did anyone found a solution?
Is there a way to go back to a previous ZUI version? I haven't rooted and installed any custom ROM yet.
I too had the same issue with mokee roms both 6.0.1 and 7.1.1 . So I relocked my phone and switched to stock zui 2.0.133 and the issue is solved. But this rom gives me fingerprint issues
hexbioc said:
Oh no, the problem still persists. Is this a common problem? Can it be hardware related?
Click to expand...
Click to collapse
It happen to me too on Rom 2.0.133 [emoji24]
Sent from my ZUK Z2132 using Tapatalk
hexbioc said:
My Lenovo Zuk Z2 Plus has been randomly freezing (Happens at least once each day) even when it is NOT in use. The following conditions are observed on freeze:
Blank black screen
Flickering notification LED
Slight heating up
To recover, I have to force reboot by holding the power button and sometimes it requires multiple force reboots to recover.
Since the phone is only a month old and I'm not sure of the warranty norms, I have refrained myself from rooting my phone and trying a custom ROM.
I had handed over my phone to the official service center; they reinstalled the ROM. However the problem still persists. Before visiting the service center again, I was wondering if I could get any insight/past experience/help from the community here.
Can anyone help me in anyway?
PS: I know this is the Zuk Z2 Pro thread, but as there was no Q&A thread in the Zuk Z2 Plus section, I am forced to post here. Sorry for that!
Click to expand...
Click to collapse
hi ,
I am facing exactly same issue with my Lenovo Z2 plus, did you get any solution for this?? please let me know if u come across any solution.
Thank you..
Faulty zui
Guys just turn off the notification led from settings. Worked for me.
I am also facing screen freeze issues,
I noticed it happens jut after unlocking phone
I seem os or kernel problem because at that time all 4 cores getting stopped working.
I am on Indian zui 2.0.133
My Z2 Pro has the same problem. I've experienced flash screens, unstable wifi and cell networks, and after that a black screen of death that requires a hard reboot (or some) to live again. There would be a dim notification light whenever it happens, and if you don't reboot it fast, the phone gets hot and loses battery real quickly.
I haven't found a clue about what triggers this, but changing anything in Settings, i.e wallpapers, might have been a cause. I've been using one fixed wallpaper (that survived the issue) for two weeks and no flashed screens so far.

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