Related
yup, i need to reboot in order to be able to do so. its weird, at first it happened once in a while, now it happens a lot. does anyone have this issue?
This actually happend to me a couple moments ago but I have no idea how/why it happened.
This happened to me yesterday multiple times. I even formatted the phone twice just to make sure none off the apps are causing the problem. Today the phone is working as it should be.weird...
Mutantblack
I have had this before...
however my biggest baffle is how i have 4 bars of 3g yet my freaking internet/data doesnt work sometimes... the up and down arrows just stare back at me blank as a sheet of paper
is this a defect with the phone, i got mines in the first week it was released, so i am sure it was one of the first batch, we all know the first batches are iffy. i find myself doing it everyday mostly, i emailed HTC and they said to do a full reset on the phone, and if that does not work, to send it in for warranty, but if its not covered under warranty i need to pay. this sucks, it shouldnt give me this much problems.
Happens to me from time to time (once every week or two). I simply enable airplane mode, wait a moment and then disable it. Suddenly my phone is acting as it should.
I simply blame AT&T which makes me feel better
Hi Guys,
Could someone tell me why my 2 weeks old Galaxy S (Service Provider: Bell) turns it self off out of the blue?
It happend twice already, the phone was on my pocket, I pushed the on/off side botton and nothing happens, the screen is pitch black!!
This is an irritating issue as I'm forced to physically take out the phone from the case and remove the battery and put it back on to turn on the phone.
Does anybody whats causing this issue? and how to fix it ?
Your help is much appreciated!
Cheers
Also, I was wondering if I do a factory reset to try solving the random shutting down problem, will I have to re-purchase all the apps I bought from the Market?
Send for warranty is needed I think
Sent from my GT-I9000 using XDA App
Essayli said:
Also, I was wondering if I do a factory reset to try solving the random shutting down problem, will I have to re-purchase all the apps I bought from the Market?
Click to expand...
Click to collapse
No, the info that you purchased the apps is stored in your Google account. So if you use the same Google account as you're using now as your primary account after reset, you can download all those apps for free. (Primary account is the Google account you first associated with the device.)
i had the same problem with 3 different bell vibrants. About 6 days ago, i bought a new sim card from bell for $5, and it has not happened since. I bought my phone from Bestbuy, but bought my new sim card from Bell store because perhaps the bestbuy sim cards are outdated. Hopefully it stays ok.
One thing i did notice was that when my phone would turn off by itself, it was always in an area where there was bad reception. Maybe a link.
I found that it happened when I installed a different launcher other than Touchwiz. I was using LauncherPro, uninstalled it and everything worked fine. I installed ADW and everything is fine so far.
I saw this thread yesterday and was thankful mine hadn't developed this issue. And then last night after about two hours idle time, my SGS switched itself off and the power button wouldn't respond at all. The only way to revive my beloved phone was to do a hard reset (i.e. removing the battery).
For what it's worth, the only "mods" I've made are installing a handful of apps. No new launcher, no custom ROMs etc.
I'm tempted to give Voda a ring and ask for a new SIM. But this really smells more like a hardware fault to me. A faulty SIM shouldn't result in a handset switching itself off, I'd think...
i'v encountered smailar problem , first i thought my phone turned itself off, later i suspected some apps i'v installed ( setCPU, autokiller etc), after while and digging, i found that i'v installed "Android Tweak" , it has an option to disable screen dim, and i'v used that option, so i changed it back and the problem is gone.
in Spain we have the same problem and no solution by now
http://www.htcmania.com/showthread.php?t=126937
Same thing happened to me last night. Maybe a bug with the date?
Rc-Blob said:
Same thing happened to me last night. Maybe a bug with the date?
Click to expand...
Click to collapse
Mine just died again ten minutes ago. I guess it's a possibility, but considering the number of bugs that we're all discovering with the hardware and software, I'm suspecting it's yet another dodgy batch of phones from Samsung.
I just bought two Galaxy S and I am having same problems with both. I called Belll and they said they never had this kind of problem before. I had installed few apps and thought may be those apps were causing the problem, but even after deleting the apps..phones are powering off itself...
Did any one find the solution yet??
Same problem here, and from what i am hearing is becoming frecuent among galaxy owners. Im amazed something this important hasnt made the news , i mean, its a huge malfunction issue .
I had the same issue.
I called up Samsung support and they asked me to do a phone reset. I didn't try that, but I upgraded the firmware and it's gone now. I suspect resetting the phone will also solve the issue.
This happened to me for the first time today as I woke up and it wasn't dark outside. When I looked to see what time it was my phone (that I use as an alarm) was off!!
This is the first blemish on an otherwise outstanding experience. But it is a major one. I will assume that it is somehow related to something I've installed. But I'm not looking forward to figuring it out, since I've got a lot of apps
lockpick said:
This happened to me for the first time today as I woke up and it wasn't dark outside. When I looked to see what time it was my phone (that I use as an alarm) was off!!
This is the first blemish on an otherwise outstanding experience. But it is a major one. I will assume that it is somehow related to something I've installed. But I'm not looking forward to figuring it out, since I've got a lot of apps
Click to expand...
Click to collapse
Good luck. I did a factory restore the other day to see if that would help. It didn't. Like you I use my SGS as an alarm... I woke up two hours late this morning because my phone had switched itself off in the middle of the night.
I'm currently waiting for a replacement handset. I'm not holding my breath that the new hardware won't have exactly the same bug though...
Mine started doing this yesterday...same with a bunch of coworkers that have the same phone. We think it may be related to bad reception.
Sigh
My phone just started doing this in the last couple of days.
I've also noticed sometimes it gets into a state of continuously saying "usb debugging connected" and then "usb connected" and just continuously keeps displaying those even though it has no usb cable anywhere near it..
Havent flashed the phone for about a week now and it was fine for 3-4 days after the flash so no idea what is going on..
Anyone else seen those usb messages? They come and go.. but it seems when they come its usually when my phone turns off..
Kilack said:
Sigh
My phone just started doing this in the last couple of days.
I've also noticed sometimes it gets into a state of continuously saying "usb debugging connected" and then "usb connected" and just continuously keeps displaying those even though it has no usb cable anywhere near it..
Havent flashed the phone for about a week now and it was fine for 3-4 days after the flash so no idea what is going on..
Anyone else seen those usb messages? They come and go.. but it seems when they come its usually when my phone turns off..
Click to expand...
Click to collapse
I've not seen anything like that myself but then I have stuck with stock firmware.
robbiev80 said:
Mine started doing this yesterday...same with a bunch of coworkers that have the same phone. We think it may be related to bad reception.
Click to expand...
Click to collapse
Thats funny...because the only time it has happened to me is at work, where the phone is struggling for reception. It has turned off a total of about 8 times over 1 month. It has never turned off anywhere else (except one other time i was getting bad reception in the forest, and a few minutes later it was off)...strange
As the title suggests, i'm having great difficulty connecting to any network (secure network at home which was working w/o problem and 2 other open networks).
It will show them "name - secured (wps available)" and upon putting in my password will remain "connecting" before staying "disconnected" or after it scans again turn to "saved - secured" and repeat this process.
I can manage to connect it via WPS however cannot get any access to the internet or it will repeat the process.
This happened after many trouble free days using a custom ROM. I'm not sure whether it started happening before or after i flashed a new rom, however nothing I do now seems to help. There doesn't seem to be any defaults to clear (looking through running applications and titanium backup), I've re-flashed different roms, kernels and modems with every combination of wipes and performed a 1-File factory firmware install on ODIN. I've read through towers of threads and haven't found an issue like this one but am getting frustrated in my limited knowledge of the android system.
Any advice is appreciated!
*edit*
I will also add that using my phone as a Wireless AP works fine.
Another update which may help diagnose whats going on.
After getting it to connect to wifi via WPS button I can use it however bandwith is quite low and it connects on these channels, and after increasing my distance from the router it disconnects however is still visible
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once this happens it begins cycling through "disconnected" and "connecting" again
I wish i could interpret all this information but i've exhausted my knowledge and would love it if someone had something to share.
Have you tried resetting the modem router. When I had a s2 I had a similar kind of issue that was resolved by resetting the gateway.
My wifes motorola razr also had a similar problem and after upgrading firmware, wipes I had to factory reset the gateway to resolve the issue with that device.
I have only had it happen to me once with a samsung galaxy phone but I would give that a try
txr33 said:
Have you tried resetting the modem router. When I had a s2 I had a similar kind of issue that was resolved by resetting the gateway.
My wifes motorola razr also had a similar problem and after upgrading firmware, wipes I had to factory reset the gateway to resolve the issue with that device.
I have only had it happen to me once with a samsung galaxy phone but I would give that a try
Click to expand...
Click to collapse
I've tried unfortunately it's just peculiar to me how it will connect when close to the router but not when far (despite showing good signal), I also couldn't connect at the airport to 2 different APs either
can you get another identical phone to test with?
a non LTE sgs3 (i9300) should be good enough.
omniwolf said:
can you get another identical phone to test with?
a non LTE sgs3 (i9300) should be good enough.
Click to expand...
Click to collapse
yes, i used my father's i9300 last night before bed to update his app's on wifi.
one thing that's crossed my mind is how well i've flashed the roms. as each rom i've gone to i've had my APN's in most and saved connections in some of them. is there something that isnt getting re-written or deleted when flashing or formatting? i've formatted the mounts in CWM, performed factory resets and cleared my caches in any number of ways... is there something i'm doing wrong :\
even after flashing a stock rom i still had my mobile AP's and misc. files on internal SD
have you tried any of these two fixes that work for some people
http://www.gottabemobile.com/2012/07/11/how-to-fix-samsung-galaxy-siii-wi-fi-connection-problems/
_adamk said:
yes, i used my father's i9300 last night before bed to update his app's on wifi.
Click to expand...
Click to collapse
sorry, so are you saying it works fine with the i9300? no reception issues? is it on ICS?
one thing that's crossed my mind is how well i've flashed the roms. as each rom i've gone to i've had my APN's in most and saved connections in some of them. is there something that isnt getting re-written or deleted when flashing or formatting? i've formatted the mounts in CWM, performed factory resets and cleared my caches in any number of ways... is there something i'm doing wrong :\
even after flashing a stock rom i still had my mobile AP's and misc. files on internal SD
Click to expand...
Click to collapse
i don't understand what you're saying here. what does APNs have to do with wifi? what do you mean APN and "saved connection" (??) "IN" some of them? what does that even mean?
it doesn't sound like your wiping process is the problem here.
omniwolf said:
sorry, so are you saying it works fine with the i9300? no reception issues? is it on ICS?
i don't understand what you're saying here. what does APNs have to do with wifi? what do you mean APN and "saved connection" (??) "IN" some of them? what does that even mean?
it doesn't sound like your wiping process is the problem here.
Click to expand...
Click to collapse
yes, the i9300 works fine, no reception issues with it nor any device at home. it is on ICS. as did my previous i9300 on ICS or JB...
THIS phone (my i9305) was working fine for the past 2 weeks on L335K1s 1.1.. until flashing a few other roms
what i was saying that after performing a full wipe (and obviously clearing cache), and flashing different roms i've found that sometimes it will keep my mobile APN's as well as some still have my saved wifi connection and some don't..
by comparison, when i first got the phone on an optus firmware i had to send myself the telstra APN via their mobile setup page. when flashing the same optus firmware last night my access points were already there when on first boot as was my wifi network name "saved & secured".
txr33 said:
have you tried any of these two fixes that work for some people
http://www.gottabemobile.com/2012/07/11/how-to-fix-samsung-galaxy-siii-wi-fi-connection-problems/
Click to expand...
Click to collapse
have also tried this, no luck.
_adamk said:
As the title suggests, i'm having great difficulty connecting to any network (secure network at home which was working w/o problem and 2 other open networks).
It will show them "name - secured (wps available)" and upon putting in my password will remain "connecting" before staying "disconnected" or after it scans again turn to "saved - secured" and repeat this process.
I can manage to connect it via WPS however cannot get any access to the internet or it will repeat the process.
This happened after many trouble free days using a custom ROM. I'm not sure whether it started happening before or after i flashed a new rom, however nothing I do now seems to help. There doesn't seem to be any defaults to clear (looking through running applications and titanium backup), I've re-flashed different roms, kernels and modems with every combination of wipes and performed a 1-File factory firmware install on ODIN. I've read through towers of threads and haven't found an issue like this one but am getting frustrated in my limited knowledge of the android system.
Any advice is appreciated!
*edit*
I will also add that using my phone as a Wireless AP works fine.
Another update which may help diagnose whats going on.
After getting it to connect to wifi via WPS button I can use it however bandwith is quite low and it connects on these channels, and after increasing my distance from the router it disconnects however is still visible
once this happens it begins cycling through "disconnected" and "connecting" again
I wish i could interpret all this information but i've exhausted my knowledge and would love it if someone had something to share.
Click to expand...
Click to collapse
Im having the EXACT same issue (i9305 LTE 2gb UK on orange), HOWEVER i can confirm i've been running a stock ROM since i got it (around 2 weeks ago) so i can confirm its not just you having the issue, and it mightnt be through modding your firmware.
I get 6ft wifi range *at best*, although the range for network discovery is normal (i can see my router anywhere in the house as normal with max strength), but it only connects when within 6ft of range. Means WiFi is pretty much useless im physically sitting on/beside the router. I've tried this at my house, my mothers, friends, and at work, including wireless B, G, N and multiple brand routers (tp-link, Virgin Superhub, BT Home hub) and i can confirm nothing has worked.
Ive tried the *#0011# turning off wifi power saving to no avail. Tried turning off notification, and keep wifi on during sleep, and disabling check for internet service. nothing makes a difference.
All that happens is that it sticks on "connecting" for ages, then disconnects, occassionally saying theres no signal strangth despite there being full strength. Means unless i forget my networks its in a constant state of trying to connect which hammers the battery, and it doesnt connect when it should in the first place.
Tried doing a factory restore 3 times which has made no difference. My phone is rooted so i can use apps like titanium backup but apart from that its stock. I now need to figure out how to un-root it (to get rid of the red ! on bootup) so i can send this POS back
if you find a solution, please post it here and i will do the same. Any help or suggestions is appreciated
Livid to think we've only had the bloody thing a couple of weeks and this happens
Cheers
C
Not sure if this has been tried but what if you forget the network you are trying to connect to so the login info is erased for it and then re connect to it. I saw a similar thing on the weekend with a relatives phone after I made some changes on the router and forgetting the network and reconnecting solved his issue
Sent from my GT-I9305 using XDA Premium HD app
Not sure if this has been tried but what if you forget the network you are trying to connect to so the login info is erased for it and then re connect to it. I saw a similar thing on the weekend with a relatives phone after I made some changes on the router and forgetting the network and reconnecting solved his issue
Click to expand...
Click to collapse
I'd definately tried this and didn't have any luck
bigc90210 said:
Im having the EXACT same issue (i9305 LTE 2gb UK on orange), HOWEVER i can confirm i've been running a stock ROM since i got it (around 2 weeks ago) so i can confirm its not just you having the issue, and it mightnt be through modding your firmware.
I get 6ft wifi range *at best*, although the range for network discovery is normal (i can see my router anywhere in the house as normal with max strength), but it only connects when within 6ft of range. Means WiFi is pretty much useless im physically sitting on/beside the router. I've tried this at my house, my mothers, friends, and at work, including wireless B, G, N and multiple brand routers (tp-link, Virgin Superhub, BT Home hub) and i can confirm nothing has worked.
Ive tried the *#0011# turning off wifi power saving to no avail. Tried turning off notification, and keep wifi on during sleep, and disabling check for internet service. nothing makes a difference.
All that happens is that it sticks on "connecting" for ages, then disconnects, occassionally saying theres no signal strangth despite there being full strength. Means unless i forget my networks its in a constant state of trying to connect which hammers the battery, and it doesnt connect when it should in the first place.
Tried doing a factory restore 3 times which has made no difference. My phone is rooted so i can use apps like titanium backup but apart from that its stock. I now need to figure out how to un-root it (to get rid of the red ! on bootup) so i can send this POS back
if you find a solution, please post it here and i will do the same. Any help or suggestions is appreciated
Livid to think we've only had the bloody thing a couple of weeks and this happens
Cheers
C
Click to expand...
Click to collapse
What a relief that i'm not the only one, that is exactly what was happening to mine. (All I know is mine is an early model i9305, perhaps different to a majority of the i9305T's sold here, perhaps earlier hardware?)
After testing all I could, trouble-shooting with samsung through some pretty basic stuff, and performing hard and soft resets between flashing roms, I decided to send it off for repair, suspecting a hardware fault.
My advice to you, would be to get it exchanged immediately as if it is under a month old, it will fall under "Early Life Failure" (ELF). Whilst the issue doesnt completely render the phone useless, it was a fully functioning part of the phone that stopped working out of nowhere!
To un-root download Triangle away from here:
http://galaxys3root.com/galaxy-s3-unroot/how-to-unroot-galaxy-s3-i9300/
And download your stock firmware.
Triangle away appears to require a custom kernel to reset to 0 on this phone.
When you are ready to send it away, install a custom kernel, then install the Triangle Away app.
Run this, and then turn off your phone (do not restart or go into recovery as this will reset the counter again).
Now boot straight into download mode (or the binary counter will go up), and flash your stock firmware through ODIN.
It should now be a completely stock i9305, and after performing a hard reset (with *2767*3855# in the dialer), you should now have a clean phone to send away. :good:
I'll let you know the outcome of the warranty claim and what Samsung say.
Alright chap, update time. Let me break down your post so i can answer it bit by bit.
I ran triangle away, it got rid of the red "!" showing on the top left of my phone boot screen, cheers for that!
I next grabbed the latest firmware which is I9305XXALI5_I9305EVRALI5_EVR.zip from sammobile
flashed that with mobileODIN, now back on stock firmware which I already was on, and no red "!". however when i go to settings->about device and software update, it says "there are no updates available as your device has been modified" and when you go to Settings->about device->Status, then scroll to the bottom, device status shows as "Modified". I'm gonna need to get this back to "Normal" before i send it back.
Anyways, regarding my ****uation with orange. *******************************
My contract was upgraded renewed on the 9th, I got my S3 LTE on Monday 12th (of November). On Friday the 23rd I discovered something had happened with the WiFi, and it was completely borked for no apparent reason and is now since then reduced to its 6ft range distance. spent all of Friday night and Saturday morning trying to figure it out, including rooting on Friday night to see if that helped, to no avail.
Note: between getting the phone and rooting it (AFTER i got this issue), the phone was completely stock. Now i know how stupid it was to root after discovering the issue, but sod it I've done it now, so imma have to undo it. ANYWAYS....
Saturday (the 24th) afternoon, I went to an EE / Orange retail store, where all of the employee's in the store had a try to figure out the issue, with no success. They tell me to contact Orange via the telephone for a replacement (as apparently because I ordered my handset via the telephone, i had to contact them for a replacement).
I contact Orange on the phone on Wed the 28th (by now its passed the 14 days cooling off by a couple of days) and I get through to an absolute idiot who fills the foreign call center staff stereotype perfectly.
He gets my name, phone number and handset wrong several times EACH during the call, and tells me all i'm eligible for is my phone repaired. When I tell him i'm not happy, he changes his mind and says he will "make a call" and get a new handset sent out to me, and even asked me when the following day (today) i would like to take delivery of my new phone. This call takes approx 50 minutes, 20 mins of which was waiting for someone to answer, then 10 of the remaining 30 of the actual "call" was spent on hold.
He then calls me back to tell me my iPhone has been ordered and i should have it tomorrow (today). When i pointed out i don't want an iPhone, and my phones an S3 LTE (for about the 10th time) he says "the phone line for getting a new phone has just closed at 9pm" (it was then a couple of minutes past 9) and he gave ME a number to call since HE made a f*** up of the order.
Wake up today, go to work. On my lunch break call the number, which turns out to be the insurance hotline (Orange care) The lady on the phone reads my notes and is confused, according to what the guy last night had wrote down, My phone was a Galaxy note 2, later in the story it became an S3, and then he put in a claim for me having a broken iPhone.
I re-explain everything to her, and she was very sympathetic. She told me it wasn't an insurance issue, but a fault, and I needed to speak to someone from faults. I asked her to find me a English speaking person, of which she agreed. She came back twice after putting me on hold to say she'd found someone to speak to , but they could barely speak English. On the third attempt, she found someone who "can just about speak English, I've explained everything to her, so you should be OK".
After a 5 minute wait I get put through
I get put through to a lady who is speaking in broken English sentences. She first puts me on hold while she reads my notes (insert 10 minute hold time). She says all that can be done is for it to be sent away to be repaired. I say I want a new phone, as it was within 14 days of getting the phone, and I don't want to mess about with waiting to get my phone back, I just want a new one. She says "all that's popping up on my screen is repair". I said I'd go into the Orange store and take it up with someone in person.
/end of ****uation *********************
il update you on this once i get to the Orange store, which won't be until tomorrow.
in the meantime, any ideas on how to change it so settings->About Device->Device Status back to "Normal" and not "modified"?
bigc90210 said:
Alright chap, update time. Let me break down your post so i can answer it bit by bit.
I ran triangle away, it got rid of the red "!" showing on the top left of my phone boot screen, cheers for that!
I next grabbed the latest firmware which is I9305XXALI5_I9305EVRALI5_EVR.zip from sammobile
flashed that with mobileODIN, now back on stock firmware which I already was on, and no red "!". however when i go to settings->about device and software update, it says "there are no updates available as your device has been modified" and when you go to Settings->about device->Status, then scroll to the bottom, device status shows as "Modified". I'm gonna need to get this back to "Normal" before i send it back.
Anyways, regarding my ****uation with orange. *******************************
My contract was upgraded renewed on the 9th, I got my S3 LTE on Monday 12th (of November). On Friday the 23rd I discovered something had happened with the WiFi, and it was completely borked for no apparent reason and is now since then reduced to its 6ft range distance. spent all of Friday night and Saturday morning trying to figure it out, including rooting on Friday night to see if that helped, to no avail.
Note: between getting the phone and rooting it (AFTER i got this issue), the phone was completely stock. Now i know how stupid it was to root after discovering the issue, but sod it I've done it now, so imma have to undo it. ANYWAYS....
Saturday (the 24th) afternoon, I went to an EE / Orange retail store, where all of the employee's in the store had a try to figure out the issue, with no success. They tell me to contact Orange via the telephone for a replacement (as apparently because I ordered my handset via the telephone, i had to contact them for a replacement).
I contact Orange on the phone on Wed the 28th (by now its passed the 14 days cooling off by a couple of days) and I get through to an absolute idiot who fills the foreign call center staff stereotype perfectly.
He gets my name, phone number and handset wrong several times EACH during the call, and tells me all i'm eligible for is my phone repaired. When I tell him i'm not happy, he changes his mind and says he will "make a call" and get a new handset sent out to me, and even asked me when the following day (today) i would like to take delivery of my new phone. This call takes approx 50 minutes, 20 mins of which was waiting for someone to answer, then 10 of the remaining 30 of the actual "call" was spent on hold.
He then calls me back to tell me my iPhone has been ordered and i should have it tomorrow (today). When i pointed out i don't want an iPhone, and my phones an S3 LTE (for about the 10th time) he says "the phone line for getting a new phone has just closed at 9pm" (it was then a couple of minutes past 9) and he gave ME a number to call since HE made a f*** up of the order.
Wake up today, go to work. On my lunch break call the number, which turns out to be the insurance hotline (Orange care) The lady on the phone reads my notes and is confused, according to what the guy last night had wrote down, My phone was a Galaxy note 2, later in the story it became an S3, and then he put in a claim for me having a broken iPhone.
I re-explain everything to her, and she was very sympathetic. She told me it wasn't an insurance issue, but a fault, and I needed to speak to someone from faults. I asked her to find me a English speaking person, of which she agreed. She came back twice after putting me on hold to say she'd found someone to speak to , but they could barely speak English. On the third attempt, she found someone who "can just about speak English, I've explained everything to her, so you should be OK".
After a 5 minute wait I get put through
I get put through to a lady who is speaking in broken English sentences. She first puts me on hold while she reads my notes (insert 10 minute hold time). She says all that can be done is for it to be sent away to be repaired. I say I want a new phone, as it was within 14 days of getting the phone, and I don't want to mess about with waiting to get my phone back, I just want a new one. She says "all that's popping up on my screen is repair". I said I'd go into the Orange store and take it up with someone in person.
/end of ****uation *********************
il update you on this once i get to the Orange store, which won't be until tomorrow.
in the meantime, any ideas on how to change it so settings->About Device->Device Status back to "Normal" and not "modified"?
Click to expand...
Click to collapse
Sounds like you were having just as much a PITA situation as me. It surprised my friend the other day that I had to send my phone away for repair (being an iPhone user...) and surprises me too for such a premium handset. I wish more companies took a page out of apples' book on this one. I generally try and be as patient as I can with these people and show them that i have done a lot of troubleshooting myself to save time. Often it will result in being transferred to the correct person to talk to a lot quicker.
Ok I should've made it a little clearer, I found that the phone would only be unrooted if I flashed a rooted firmware with custom kernel, and after running triangle away flashing the firmware ON A PC. This is what I meant by going straight into download mode (something about the way mobile Odin installs the firmware still causes the custom binary to appear)
Samsung have however repaired my phone (according to their online job tracker) and my phone is being sent back to me! (After almost 10 days.. probably 14 before I get it back!!!!!!). I will try find out what was wrong although I'm not sure how much Samsung will tell me. I am glad that the unrooting procedure worked without trace and my warranty was honored!
Another update: used desktop Odin to flash my phone back to stock rom after previously using triangle away. Still showing as modified in Settings->About Device->Status.
gonna go into the Orange/EE store tomorrow and complain (when i say complain, i mean about the dodgy wifi issues, not complain about it showing as modified XD). Any suggestions about how to get the modified status back to normal is most appreciated.
Did you flash from stock rooted rom? I had the same issue doing that. It was fine flashing from a rooted rom with a customer kernel
yeah i did, so that could be why. im pretty new to android (been an iOS guy for the last 4 years) so still trying to figure stuff out. doesnt really help that theres not much info out there for the i9305.
What custom kernal/firmware should i use from here? im guessing you mean to flash the rom again but to a completely modded firmware of some type, then back again to the stock one yeah? I've read something about backing up your imei and elf/efi data incase stuff goes wrong but ii havent done this yet, should i do that first?
Another Update:
Went into the Orange/EE store. was messed about by a member of staff who told me i had to go home and phone orange, then arrange repair via them. Left the store pissed off and went to Burger King. Went back to the store as by this point i'd wound myself up into a frenzy about the whole situation, Demanded to see the manager, demanded HE phone orange for me there and then, and sort this sh** out.
he got a regular call centre guy who said "all the computer is saying as a solution is repair, so thats it" so i demanded we got his boss on the line.
His boss comes on and says its out of his hands and he cant do anything about it, i told him "in that case you're no use, put someone who can" i demanded the orange store manager ask the call centre manager for his boss. He also tried being a smart arse saying it was out of the 14 day return period when i called orange to say i wanted it replaced. I pointed out it was INSIDE the 14 day period i first reported it as an issue to the orange store, and it was tough sh** that they hadnt acted to fix it then.
10 mins of hold later, guy next up the chain comes on, and says hes the person who over-rides the system for returns in odd cases like this, but says he cant override it without HIS bosses permission (you see where im going with this)....
10 minutes of hold later we get HIS boss on the line, who agrees to authorise the replacement.
we get passed back down the chain all the way to the beginning person, who arranges for a new phone to be delivered to my house between 9am - 1pm tomorrow via a courier (on a sunday).
Win.
I get home, my phones been flashed back to stock rom, but is still showing modifed as mentioned before. I do another factory reset on it (i already done one before) and its now showing as "normal", so maybe the un-rooting proceedure takes 2 factory resets? as i already done 1 earlier but it was still showing as modified? Either way, thats that done. My phone is now ready to be sent back to orange tomorrow, fully un-modded as it came, and im due a replacement as I wanted.
Finally Happy, but it wasn't easy.
Just hope my next S3 LTE doesn't suffer from the same issue, as there literally seemed to be nothing that would fix it.
Hope that helps anyone who has this problem with theirs.
C
Reset
SGS+ Tapatalk MCMV
How's this for a joke....
I recieved my phone back yesterday! (Yay?) I read my service report and find that the handset has had the latest firmware installed (the same one I had on it) and it has been tested to Samsung's Quality Control standards. Great?
I turn it on and within 10 seconds of starting it up (getting to the "connect to wifi" screen), I have the exact same issue and phone I sent off 2 weeks ago! They didn't "repair" anything, and now i'm being pushed around to other departments because apparently no one can deal with it directly. I'm now awaiting a reply (in 5-7 Business days) as to what the next step is in this saga, it's just so frustrating that someone didn't even properly test the phone after "repairing" it.
Sure enough my new phone arrived on sunday, the guy only took away the broken phone and charger, so i scored for a free pair of headphones and the box etc heheh.
I would bet my life samsung have got your phone and went "hmmm.... wifi signal shows as full strength", then tried to connect it to a router/tethering phone that theyre sitting next to/holding in their other hand, then said "well it connects, so it works" then sent it back, without even trying it at any sort of distance. I nearly flipped my lid in the Orange/EE store when they tried to tell me "the wifi is working as its working here" so i made the girl leave the note2 she was tethering from on the counter and take 3 steps away from the counter with my phone in her hand (at which point the wifi dropped). Its like you have to demonstrate to them what the issue is.
Also, this is something completely different, but i thought i should bring this up.
Hold your phone in 1 hand by its sides, then flick the centre of the screen with the other hand. Does it feel like its vibrating inside? almost like theres springs inside? Im just asking because the phone that broken was VERY "springy" inside, almost to the point of where you could hear the vibrations inside seconds after flicking it and it felt a bit like it was rattling, whereas the replacement lte (despite being an identical handset) has much less spring to it and feels a lot more solid in comparison, it only vibrates slightly inside when flicked. Tried with my mates regular S3 i9300 which has no spring to it at all, and feels much more solid, wonder if it just with the LTE's. Seems strange to try the same thing on 2 brand new phones and them to have a completely different feel to them though
Hello all,
Firstly, I hope this is the right place to put this thread. I did a search and did not find anyone else having this issue so I decided to put my post here. I am having a problem with my note 4 randomly restarting a few times every hour. It goes through its shutdown procedure and turns right back on. Occasionally it will shutdown and stay off. It seems to be software related, but I'm no expert on these things. I did however download 'Device Temperature' from the play store to check to see if it might be overheating. As far as I can tell it has stayed a cool 24-25 degrees Celsius (77 Fahrenheit) the entire time.
It does this at unpredictable times, whether or not the phone is in my pocket, in my hands, or laying flat on a desk with or without the charger plugged in.
I don't think I can take it back to Tmobile to have it replaced as I bought it from a friend a few weeks ago to use on cricket. This just started 2 days ago.
The device is SIM unlocked, but not rooted with stock everything. It's still in mint condition and to my knowledge has never been dropped.
Can anyone help?
More Information
I did a Google search for "Galaxy Note 4 Random Reboot" and I found some information saying to reformat my SD card or try doing a factory reset on the phone.
I tried both (I actually removed the SD card completely instead of just reformating it), and about a half hour later... boom restart again. FML.
Once again I turn to the wonderful folks at XDA for help. Thanks to all in advance.
Sounds like it could be bad eMMC flash memory. Go with your friend and have Tmobile replace it. Also get Square Trade insurance if you can.
Got it fixed
I called Samsung about the issue and after some brief troubleshooting they recommended having it reflashed at a samsung experience center. The closest one to me was in a Best Buy. I dropped it off, after explaining what was happening, and an hour later it was ready to be picked working good as new. I haven't noticed it restart even once since.
Samsung offered to replace the entire unit but it would cost me $28 for 2 day shipping (assuming that they had my model in stock). I will go that route if the issue returns. I'm hoping not to go this route because I already paid for this phone to be unlocked once - I'd rather not pay again if I don't have to.
I'll keep you guys updated if the rebooting issue returns again.
Also check to make sure the battery is properly seated and contacts are not bent/damaged.
railshot said:
Also check to make sure the battery is properly seated and contacts are not bent/damaged.
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Click to collapse
This. I kept having this issue with my Note 3 and could not figure it out. Eventually I just took out the battery, cleaned the contacts, put it back in, and it never had a random reboot after that.
Are you guys running any custom roms, or is it still stock?
I've had it since Saturday and so far its done it 3 times.
Once yesterday just when I was trying to open the phone with the fingerprint sensor and twice now today when trying to do something with the phone connected to Bluetooth.
This morning I was trying to set up the connection to my in car TomTom Toyota 2 unit for the first time. Got part way through the process then it failed then when i tried again the phone rebooted then it worked.
This afternoon I turned on my Bluetooth connected to the car but it wouldn't do anything then the phone froze and rebooted but then it all worked fine.
I'm not giving up yet but its making me a bit nervous having these issues so soon (better now than later i guess). If it happens more this week ill take it back and might see about a different phone.
Just curious if anyone else has had similar?
This Bluetooth device worked fine previously with my Nexus 5X also on Oreo so its fine software compatibility wise.
Oblox said:
Just curious if anyone else has had similar?
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Click to collapse
I haven't, and I use BT in the car everyday.
Thanks. I'll see if it happens again this week and take mine back if so.
No, I haven't had a single reboot in the 6 days that I own the device.
Oblox said:
I've had it since Saturday and so far its done it 3 times.
Once yesterday just when I was trying to open the phone with the fingerprint sensor and twice now today when trying to do something with the phone connected to Bluetooth.
This morning I was trying to set up the connection to my in car TomTom Toyota 2 unit for the first time. Got part way through the process then it failed then when i tried again the phone rebooted then it worked.
This afternoon I turned on my Bluetooth connected to the car but it wouldn't do anything then the phone froze and rebooted but then it all worked fine.
I'm not giving up yet but its making me a bit nervous having these issues so soon (better now than later i guess). If it happens more this week ill take it back and might see about a different phone.
Just curious if anyone else has had similar?
This Bluetooth device worked fine previously with my Nexus 5X also on Oreo so its fine software compatibility wise.
Click to expand...
Click to collapse
Have you tried performing a factory reset? It might fix your problem. If it persists, then you can send it back for a replacement.
Rebooted again today just in the camera.
Not tried a factory reset yet, will take it into store today and see what they say is best to do. Don't mind doing a reset but then its waiting again to see if it does it again after which isn't something I can easily replicate.
If i can get a new unit id prefer that so i can see if its just my current one with an issue, even with the pain of having to buy a new screen protector.
Lazaros_K said:
Have you tried performing a factory reset? It might fix your problem. If it persists, then you can send it back for a replacement.
Click to expand...
Click to collapse
If the factory reset doesn't work, install the Sony Companion software and run a software repair on it. That may fix the issue. Mine hasn't restarted at all in the 24 hours I've had it, even after using Wifi, Bluetooth, installing lots of apps, using 3G and 4G... However, I installed Newpipe via F-Doid and it crashed at least 4 times on me when I left the video I was watching and came back to it.
No reboots. Two days of heavy use.
I factory reset it soon as I received it and firware update poped up.
Oblox said:
Not tried a factory reset yet, will take it into store today and see what they say is best to do. Don't mind doing a reset but then its waiting again to see if it does it again after which isn't something I can easily replicate.
Click to expand...
Click to collapse
No reboot, have had phone for over a week now.
What did the store recommend you do? Here, they always suggest you factory reset first, same with going to the service center, they actually do that first thing when you send in for repairs.
What did you eventually do? Did it solve your problem?
mhaha said:
No reboot, have had phone for over a week now.
What did the store recommend you do? Here, they always suggest you factory reset first, same with going to the service center, they actually do that first thing when you send in for repairs.
What did you eventually do? Did it solve your problem?
Click to expand...
Click to collapse
I took it into a store the other day and they had no stock so i'm taking it to a different one today. The store i went to said it would be no problem though as id not had it long. Its been rebooting still a few times just when sitting in my pocket doing nothing, ive had the must enter pin after reboot message.
Well on the way to store speaking to my wife (also with XZ1 compact) her phone froze mid call and rebooted. When she rang back she said she was showing a software update. Checked mine when parked and i had it too.
Sony rep happened to be in store today so told him the issue, he had one himself and hasn't experienced or heard of this but said to do a repair with xperia companion to clean flash the new firmware on both our phones. If still having issues then theres nothing more we could do ourselves and bring back to store to swap.
I have another week in which i can change phone or another 3 weeks to swap for a new XZ1 compact.
Will do repairs tonight and hope the problem goes away.
Repaired friday evening, phone rebooted randomly again after freezing sunday. Taking in today to swap for a new unit.
If any similar problems this week with the new one ill ask to swap to a different phone entirely.
Probably need a software update. Mine is running fine on 47.1.A.2.324
Sent from my G8441 using Tapatalk
No i updated that on friday before repairing and the repair had that version too and it still rebooted sunday and today.
Me and my wife got a new unit now so will see how these ones go.
got my first reboot today after plugging the headphone... weird...
profyler said:
got my first reboot today after plugging the headphone... weird...
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Click to collapse
Not good if others are getting this too, lets hope it was a one off for you.
So far just setup and listened to music on my new phone and all is good but there's no pattern to what causes the reboot so will see how the next few days go.
My XZ1 Compact also has the reboot-issue...
Mine has just done the fourth reboot in just a little more than one week. In different situations, with bluetooth in use and without. Once when I tried to call someone, once when I was searching for wifi networks and the other two times in pretty normal "just using it" situations.
As not everyone is having those issues, I think it is some hardware defect and I need to get the phone replaced, right?
Harry
flyhigh79 said:
Mine has just done the fourth reboot in just a little more than one week. In different situations, with bluetooth in use and without. Once when I tried to call someone, once when I was searching for wifi networks and the other two times in pretty normal "just using it" situations.
As not everyone is having those issues, I think it is some hardware defect and I need to get the phone replaced, right?
Harry
Click to expand...
Click to collapse
Difficult to tell. A hard reset might help but it could also be a problem with Android 8 on xz1 that wasnt very well optimized..
Id get the handset replaced, 'repairing' didn't do anything for my issue. Only time will tell if my new handset has the same issues and same for you.
Well this morning I got in the car to go to work and went to turn on bluetooth. Tried OK google no response at all, went to manually unlock and it sat on the lock screen my finger prints not working and wouldnt swipe up for PIN entry. Mic and camera toggle reacted to swipes but didnt do anything. Then it rebooted.
Bye bye Xperia XZ1 Compact, the potential was there but rebooting and dodgy camera is too much to hope for a fix for.