Hello everyone,
I bought two Realme X50 5g from Amazon uk and I was really excited when the phone arrived, from what I read everywhere was a lot of value for the money. However just after a few hours of use I was really disappointed to see the behaviour I am having in both phones.
I can connect to the wifi 5g band without issues and I get internet, the problem is that after a while (randomly can't tell 1 hour or 10 hours depends) when I check the phone it says "no internet" and I can't access anything, I need to disconnect and connect again and the internet comes straight away.
This issue is a little bit annoying because it means being disconnected for a while until I realise about it.
I am in the UK and I have Virgin Media and was using their SuperHub 3 which has worked really well with any device until now. I tried to change the config from dual band and add 2g to the 2g ssid and 5g to the 5g ssid so they were separated so it doesn't use dual band automatically and is the same. I was suspicious the problem could be the VM router so I bought a new router TP-Link Archer A7 AC1750 which I believe is a middle range router which supports dual-band however doesn't have all the high tech technologies like mu-mimo and beamforming. Anyway I got the router setup everything and have been using the Tp Link instead an the exact same thing happens.
I am with EE as carrier and I don't have yet a 5G plan, however as soon I turned on the phone with my sim EE sent me a test saying that they have enabled VOLTE since I am on a device that supports it. I may be wrong but I am also getting the impression the issue tends to happen more frequently if I have received or done any calls, but I have no hopes on getting support from EE.
I have contacted Amazon support which was hopeless and I have sent an email to Realme support but I haven't heard from them yet.
I am starting to consider to return the phones and get a refund but if I need to get to that will be a shame because the phones does looks nice and I have been enjoying it, I like the UI and the performance is quite good.
With all said I was wondering if anyone is aware of any issues with the Realme X50 5G and the 765G SOC wifi?
Thanks in advance
Related
Having slight issues with my note on vodafone Uk, whenever I try to browse the internet and the 3g sign in status bar shows weboages don't load at all, when the H is showing bam they load really fast, and even when the E is showing they load but slowly, which is to be expected with edge. So why wouldn't it be loading when on 3g? Have I got some setting wrong on the phone?
HSDPA is faster than 3G.
3G (3rd Generation of Telecommunication Standards) is a standard of cellular connectivity which allows for speeds of up to 384 Kb/s downstream and 64 Kb/s upstream. 3G HSDPA is a 3G enhancement. HSDPA (High-Speed Downlink Packet Access) is a new mobile data protocol and is sometimes referred to as a 3.5G. Theoretically, HSDPA speeds can reach 3.6 Mbps downstream and 348 Kbps upstream. But the purpose of putting both on a smartphones is to make sure that your phone get internet access even when the other one is not available or have no access
possibly an issue with vodafone, have you contacted them to see if there are any issues?
as for the above post, totally irrelevant and hsdpa wil lgo alot faster than 3.6
Richy99 said:
possibly an issue with vodafone, have you contacted them to see if there are any issues?
as for the above post, totally irrelevant and hsdpa wil lgo alot faster than 3.6
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Yeah they seems to think my sim card needed resetting, but hasn't made a difference, still does it. Hopefully someone has the same issues with a work around searched the net for hours, with not effect. The other weird thing is if its stuck on 3g and not loading I usually disable data on power button menu then er enable and H usually comes back and it works again, even if I turn it to GSM only in network setting, so Edge is only possible it works fine also just takes ages to load any pages which is annoying!
how long you had the sim card? it might be a provisioning issue with it
You think? Well I've had it a few years now like, 3 I think.
Vodafone SIM card works fine in my Note (SIM free from Germany).
I'd suggest try your SIM card with a different phone and try a different SIM card in your Note if possible to see if the fault is with your SIM card or Note.
P.S. Are you using any custom ROM? Could be a problem there.
No I'm on stock rom kka, yeah sure its something today with network or sim card, just rang them to get a new similar. Hopefully that will sort it out.
.
Fixed my issue, turns out it was happening a lot with people who have the galaxy s2, needed to enter code *#301279#, and release 5 hspa only, then disable fast dormancy mode on the phone, now I'm getting fast 3g everywhere :-D
It does say 3g and not just g?
if youre in the uk and only getting edge or gprs it may not be the phones fault.
I had a similar issue, we all assume we can get full 3G everywhere, not necessarily.
To solve this you need to buy the Vodafone sure signal box, it basically plugs into your home broadband router and then transmits full 3g around your house to whatever numbers you register on the box, including dongles.
The whole family can use it as you can register 32 numbers into it.
Cost about £50 new, i have a BNIB never been used or taken out of the box new one here, up for sale as it happens for £25.
Anyone interested should PM me....
Or you could just use wifi as you are at home anyway.
As I said sorted the issue it had something to do with the phone locking into search for hspa, and not reverting back to 3g when there wasn't any hspa signal. Apparently its a problem Samsung are working on. But the little fix of only scanning for 3g works for now, and I did a bandwidth test on hepatitis, and 3g, and 3g was actually faster. So not bothered.
Great find bud u should start another thread explaining the steps in a guide cause this is great info for Vodafone UK users
Sent from the HD2's closest replacement, the Samsung Galaxy Note
Has anyone going WiFi calling working on your Nokia 7 plus? I'm on Vodafone in the UK but have also tried an ID SIM.
I have got WiFi calling enabled by Vodafone but the option doesn't appear in the phone. I'm moving to a house with no signal so this will be pretty essential.
Any ideas?
I'm on a TA-1055 with the July patch.
Wifi calling and Volte work on BT Mobile and I suspect EE.
Vodafone seem to only allow devices purchased from them with their firmware on and I don't think they do a Nokia 7 Plus therefore it doesn't work.
Ollie2 said:
Wifi calling and Volte work on BT Mobile and I suspect EE.
Vodafone seem to only allow devices purchased from them with their firmware on and I don't think they do a Nokia 7 Plus therefore it doesn't work.
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Thanks @Ollie2. I have called Vodafone several times and they've always directed me to their page which lists the approved phones (Nokia 7 plus isn't one!).
I've logged a complaint as deliberately turning the function off if you haven't bought the phone from them seems to be anti-competetive and, frankly, a bad business model. I'll be leaving them for EE as soon as my contract ends.
The whole wifi calling and Volte situation on Android is a complete mess. I think the blame lies with both networks and the manufacturers.
Since Android 6 there has been a mechanism to add the correct details for Volte and Wifi calling to work without having to have a custom firmware for each network but lots choose not to utilise it.
With security updates being releases by the manufacturers having to wait for the networks to change a test their firmware seems ridiculous and networks and manufacturers should work to a standard that just works. That said I imagine that is easier said than done.
EE seem to be better than the rest but they're not perfect either.
has anyone noticed that the 4G on the S10 is quite buggy?
the speeds are extremely unstable, and sometimes completely unusable. (not a problem with the carrier, tried it on another phone and it's fine)
What I've noticed is that if it ever goes into medium power saving, 4G will stop working completely, it'll still show 4G, and i can still make calls, but no internet connection, even after exiting power saving mode. The only fix is I'd have to restart the phone for 4G to work again.
anyone have the same problem/ knows a fix?
I've read that I should do a factory reset, but I really want to avoid that, setting up the phone is time consuming.
Side note: battery life is not as good as expected, but that seems to be an issue for all exynos, not just me.
Same Problem here i unlock phone 4G shows but it tanke some time if i can use the Internet
Speed is Very slow and unstable
I am having connectivity problems as well. Keeps loosing the connection. I have to turn on airplane mode then turn it off all the time.
I don't have any problems with network connectivity, so far. In the link my result a moment ago: https://www.speedtest.net/my-result/a/4796337263
Hope you get some sensible connectivity soon. Cheers!
Same issue here! It was fine since I first received the device, but yesterday, I manually changed the network toggle to get better indoor signal. However, even after setting the toggle back to the original setting the LTE and data service kept dropping out. I tried manually toggling, switching network bands, etc... but nothing worked. It just keeps dropping data service.
I just hard reset the phone moments ago, and will update accordingly!
Update - Even after a network reset and hard reset it still dropped to Edge data a few times. However, after the last hour or so, it has locked back on to LTE+ and is holding strong. Seriously hope this is a software bug and not a bum radio chipset or antenna.
a99tandem said:
Same issue here! It was fine since I first received the device, but yesterday, I manually changed the network toggle to get better indoor signal. However, even after setting the toggle back to the original setting the LTE and data service kept dropping out. I tried manually toggling, switching network bands, etc... but nothing worked. It just keeps dropping data service.
I just hard reset the phone moments ago, and will update accordingly!
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I'm on tmobile and my data is horrible in certain and what's weird I have all bars.
Sent from my SM-G965U using Tapatalk
not sure if i should say that its good to know I didn't get a dud.
but man, samsung needs to get their sh*t together, this is not acceptable for a flagship phone.
looks like i'll have to do a factory reset soon.
I'm on tmo as well. I have a feeling it's just jacked up radio software. I did some more tweaking and went into band settings *#BAND# on the dialer and disabled all the LTE bands that aren't used by TMO and that seems to have helped as well. It think this issue is congruent to the known issue with Sprint devices trying to connect to incorrect bands. I haven't used it out and about yet, but it definitely helped my phone stay latched on to LTE from my home. Additionally, when it does drop to HSPA, it doesn't get stuck like it used to.
I recommend tweaking the band setting before doing a hard reset.
Update - still doesn't fix the problem. Pains me to say it, but I'm afraid I have a hardware issue. I'm going to try a sim card swap as a last ditch effort, but will also seek an exchange as well just to get ahead of the problem.
a99tandem said:
I'm on tmo as well. I have a feeling it's just jacked up radio software. I did some more tweaking and went into band settings *#BAND# on the dialer and disabled all the LTE bands that aren't used by TMO and that seems to have helped as well. .
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This shortcut only works on Snapdragon version, do you have Snapdragon with 4G issue?
This code only runs on the Qualcomm chipset version. Oddly enough, my friend with the Exynos version has no problems, even though he's missing a couple of TMO bands for the US.
Yeah I have Exynos S10+ as well and it runs fine on T-mobile USA
a99tandem said:
This code only runs on the Qualcomm chipset version. Oddly enough, my friend with the Exynos version has no problems, even though he's missing a couple of TMO bands for the US.
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This code is not working on SM-G9730 Qualcomm Hong Kong version. Any ideas?
Same problem here. I got the snapdragon US unlocked variant using here in Spain and compared with my old Google pixel, they do not have the same speed LTE connectivity even using the same SIM card. I tried to force using the 20 BAND (800 MHz) but I dont really know how. My galaxy s10 plus is using the BAND 3 so it does not let it picking the fastest possible band in my city. Any ideas? I also did think galaxy s10 plus US variant did not have 20 LTE band, but I checked it and realize it even does. One more question, what is the difference between 4G and LTE? Here in Spain all devices are running 4G, not seen any device running LTE, but my new samsung does. How can I switch it to 4g or LTE+? Thank you everyone boys.
just wondering if anyone has gotten the ASCA/ASC8 update and can report whether this problem is solved wit firmware update?
Bands matter depending on where you are. Depending on your area, only specific bands will be used. However, some bands used, while not faulty, are easily interfered for some reason with cases or other obstructions like your hand. Most likely, Samsung is planning to give a large update considering signal direction. I would probably not factory reset if you have a lot of data, and the problem would probably come back.
I ended up having to send my device in to Samsung for analysis and repair. I'll keep everyone updated.
after ASC8 update, i think the problem has been solved, havent noticed any problems so far
Hi, I finally received my S10.
After setting it up I noticed that the Wi-Fi is much weaker than on my previous phone, S5 which I had previously. Where the S5 was still clinging on 5GHz band and had pretty good 2.4GHz coverage S10 can't even manage to detect the 2.4GHz.
No issues connecting to the router, and the speeds are better on the S10, but not the network discovery. Is there something I can do? Did I get a faulty device?
Using the unlocked European version.
I think its some kind of a issue with One Ui. It happens on every samsung phone running One Ui. U can test it by going to wifi settings in any one ui phone and having some other phone side by side. You will see that the other phone simply shows more Wifi Connections.
hi everyone hope you all are good.
i have been using 11i hypercharge and found it has a typical problem which users are facing across is that even when 5g connectivity is present, the phone doesnt latch onto it. I need to reboot and then it connects. Also, when it is connected to 5g, suddenly after 1-2 hours it will again go back to 4g, and now it will stay there whole day unless I reboot it and then it connects to 5G.
When I contacted xiaomi they asked to activate the SA mode as jio uses SA mode on 5G in india. I did this also, still no use, ultimately they have asked me to check the same sim in another phone.
Strangely, my wife and my mother we all use jio sim in inidia , their devices are all on 5g all the day but not mine.
Does anyone have idea or options to do anything else?
Thanks for any help in advance
Regards
Rajesh
Same issue with me in same phone