Database Develop

Ordering From UK Clove

ok can someone please tell me what kind of duties you pay when u order from clove from the uk to usa? i want to know should i order there or order from expansys usa. expansys usa is charging like 940 for the unit where as clove uk with the conversion rate is about 760
thanks

u pay the straight price and shipping only.

I was also considering buying from them, but would appreciate feedback from anyone who's dealt with them. How is their service? How quickly do they action (dispatch) your order? Do they charge you immediately, or when they dispatch?
Thanks.

My shipment was delayed by 1-2 days since they required some additional confirmation of my shipping address in the US (another complication was I was shipping to WORK, different from my billing address!)
I emailed them asking about my order, at which point they said 'oh yea we require some additional infor since you're a "first time customer"', so I sent them a copy of a random bill, and a copy of the top of my paystub (since it had my work address on it -- they didn't ask for this). Said I was good to go and they shipped it later that day...
however I anticipated receiving (via DHL) this afternoon -- tracking now says its "on hold" -- I called DHL, and the phone did not clear customs. Apparently DHL did not add it to the cargo manifest so it was not cleared while in the air. Plane lands, they unload, have no record of customs clearance so they hold it. I had to send DHL a copy of my 1040, and apparently they do customs clearing late at night, which means my X1 is hanging out in Ohio right now (I'm in ATL); hopefully it gets moving, and FAST, once they clear it. But they said that could take 1-2 business days.
I am going to NYC on Wednesday, I REALLLLY want the X1 before then (you know, Google Maps n stuff )
But the Clove price was GREAT! Anticpated paying much more, especially considering other retailers are listing in the 8-900s+, where I thought I would have to be paying...

abdul.aziz said:
I was also considering buying from them, but would appreciate feedback from anyone who's dealt with them. How is their service? How quickly do they action (dispatch) your order? Do they charge you immediately, or when they dispatch?
Thanks.
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Click to collapse
I ordered from Clove and they were awesome. Excellent communication, great price and delivered as promised. They notified me ahead of time about the credit card verification process (which is a good thing) so that didn't slow my order down. Other than that catch ordering through them, it was a smooth, easy transaction.
I ordered back at the beginning of October and didn't ship immediately so I can't comment on the processing time to ship for in stock items. However, I got an email on 10/20 saying my X1 would ship on 10/27 and they were right on. Also, my card was not charged until it was shipped.
Bottom line, I'd highly recommend them on price, service and quality. Not to mention super fast DHL 2 day shipping from the UK (for impatient people like me).
Hope that helps

Clove was perfect. i had preorders on two other sites that were selling for $950-1000. 425 L + 37 L shipping = 462 L total. In USD, it translated to $739.77. $250+ cheaper than mobileplanet (expansys) or mobilecityonline.
ordered on oct 22nd. received an e-mail on friday the 24th regarding incoming inventory and authorization of credit card, shipped out monday morning the 27th, and received the 29th of wednesday in CT.
interestingly, the box is not sealed (i.e. didn't have the sticker that says nobody has opened it before). did anybody else's have one of those?

SCtud said:
interestingly, the box is not sealed (i.e. didn't have the sticker that says nobody has opened it before). did anybody else's have one of those?
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I noticed there was no seal too but completely forgot about it when I saw the X1, lol. It looked like they threw in a couple little fliers/ads for software and accessories so maybe that's why.

nice i wanted to know this also given that i was thinkin about ordering from clove also so how much in total were you goes getting them and what kinda shipping did you pay and get overnight? 2 day

read my post? it's all answered there.

I ordered with Clove on the morning of the 24th (this monday), they stated that i would be getting the device on the 30th or 31th (they should be getting stock on the 29th), i just found out now that they're only getting stock on the 12th of November and i had to ask why my order wasn't shipped yet. They didn't warn me before hand that i wasn't getting my order on the date they stated...

I ordered from Clove, UK.
1. I ordered it last Sat online (before the stock dried up )
2. Called early Monday and had some trouble trying to get my Credit card company to give Clove the authorization number (Clove needs it to verify buyer but my CC company doesn't allow distribution to anyone. Finally, Clove just sent it out anyway). I got it WED!!!! No issues with Customs, etc.
3. I paid $712 for the phone (unbranded/unlocked) and 2 Day DHL shipping (which is almost $300 less than other competitors). It was a retail version and brand new.
4.. Their customer service was outstanding, really tried to help me get this phone. They shipped within hours of CC authorization and approval. I got Tracking Number within hours also. They if anything, are too cautious (thats a good thing) with their verification of orders.
HIGHLY RECOMMEND, VERY HONEST SELLER.

neur0x said:
I ordered with Clove on the morning of the 24th (this monday), they stated that i would be getting the device on the 30th or 31th (they should be getting stock on the 29th), i just found out now that they're only getting stock on the 12th of November and i had to ask why my order wasn't shipped yet. They didn't warn me before hand that i wasn't getting my order on the date they stated...
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I ordered on the 27th of October (I think you meant 27th as well) and haven't gotten any email update yet. Which worries me because now I have to wait as well....uugggh.. Feel like ordering somewhere else then but they say patience is a virtue... T_T
EDIT: As far as a company I ordered from them my Touch Pro back in August and had no issues with the service. Just wish the x1 was more widely available.

Clove The Best !!
I ordered my X1 on friday 10/24, had to call cc company to verify purchase.
received my phone yesterday 10/29.
excellent company and customer service !!
Cost $ 765 with DHL international.
Highly recommended !!
much better than Expansys who tried to charge me $965 for the phone, then tried to tell me that Clove is not a good company when i cancelled their order.
Cheers.

Did Clove tell you to call your CC company or did you do this on your own?

Clove sucks.
I pre-ordered on October 8th thinking that I was assured a unit. Sadly I was mistaken. On Tuesday I had sent an email wondering what had happened to my unit. They replied asking me to send them a recent credit report or transaction number from my credit card company. I choose to send the transaction number since it seemed a safer solution. After checking my credit history I was amazed to see that I was yet to be charged. I sent an email telling them I could not send a transaction number since no transaction was placed, and decided to fax them a credit report stating my address. A day later they emailed me and offered their condolences as they had sold out of Black units and said that the people who confirmed the security check first would receive them first as there was a lot of demand. I told them they had only sent me a security check after requesting information as to the whereabouts of my order. They of course told me all security checks emails were sent out on the same day. This is absolutly absurred.
So to clarify:
-I ordered on the 8th of October
-First batch came in on the 24th
-They sold out on 27th
-Received email for security check on 28th
-Sent security check on 29th (early in the morning)
-Declined first batch on 30th
-Promised (?) a unit on the next shipment, November 12th.
My question is how they can advertize a product for pre-order if they sell the units on a first come first serve basis. Their clumpsyness is unactable.

Well I just got off the phone with Expansys. They tried to switch my order to a US order to "stop me from paying duties and customs taxes." The guy also told me that they always ship US orders from their UK store from the US and Expansys currently has 300 back orders right now.
The last part is the only bit of truth I got out of him. I've ordered from Expansys UK before and it came from the UK and I didn't have to pay any taxes. All he was trying to do was make me pay the higher price on the US website and wait longer. What a crock of #$%^
Long story short, I'm keeping my order with Clove even if I have to wait until Nov 12th for it to ship out. I might try eBay but I don't know if I'm going to risk it not to mention the prices are way too high.

veloaudio said:
Well I just got off the phone with Expansys. They tried to switch my order to a US order to "stop me from paying duties and customs taxes." The guy also told me that they always ship US orders from their UK store from the US and Expansys currently has 300 back orders right now.
The last part is the only bit of truth I got out of him. I've ordered from Expansys UK before and it came from the UK and I didn't have to pay any taxes. All he was trying to do was make me pay the higher price on the US website and wait longer. What a crock of #$%^
Long story short, I'm keeping my order with Clove even if I have to wait until Nov 12th for it to ship out. I might try eBay but I don't know if I'm going to risk it not to mention the prices are way too high.
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So are you saying that if you ordered from the UK expansys you wouldn't get it anytime? Or are u saying that the US expansys has 300 back orders?

+1 for Clove.
I ordered a TP back in August over a weekend, they processed the transaction on Monday (I sent them an email with the 6-digit transaction number for confirmation) and shipped it out same day. It missed the outbound DHL flight that night but was on its way the next day; had the TP in my hands by 11am Wednesday, west coast US.
For clarification, Clove needs you to confirm your CC only if you're a new customer. This is so that they don't end up exporting the phones to bad orders (black market, etc). As long as you've got your billing/shipping info all straight with your CC issuer (you might also call ahead to let them know to expect the charge in GB Pounds), there should be no major problems, except waiting for stock to arrive.

Bxsteez said:
So are you saying that if you ordered from the UK expansys you wouldn't get it anytime? Or are u saying that the US expansys has 300 back orders?
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The guy was very vague and when I'd ask him to clarify he kept asking me how I wanted it shipped (Ground, 2 day, or Next Day)?!?! He made the statement that Expansys had 300 back orders (I would assume UK since the US store is still a preorder). He also said that they are supposed to get more next week but that the shipment wouldn't be enough to fill all the back orders. He was basically telling me that anyone in the US that ordered form the UK store really ordered from the US store (they would hand off the transaction to US). I should have hung up and called back when he said that because that is a lie.
Bottom line I don't know what the call really accomplished except that this guy was trying to scam me. I am inclined to believe the 300 back orders because of the demand for the phone. Take it with a grain of salt though.

I thought it was slightly strange that with all the demand for the silver one they had 100+ listed this morning. I'm going to call them and see if they actually have some in stock or if they are just lying.

[Official] Play Store orders & shipping thread!

Updated Dec 6 1:30AM EST
Below is specific only to the orders from the first day the Nexus 4 was live.
Limbo 1 order fulfillment: ~99%
Limbo 2 order fulfillment: ~99%
Limbo 3 order fulfillment: ~91% (the majority of orders fall into this category)
"fulfillment" = shipped
Above is my educated guess on the status of the shipments that have been going out. I'm constantly tracking this and several other sources for continuing information.
Current status of orders and shipments:
Points below are confirmed:
First major batch shipped Nov 19 (upgraded to Next Day Air).
All orders that took place on the 13th that were back-ordered will be upgraded to Next Day Air for free.
Play Store Customer Service do not have any relevant information about your order. Calling them is nothing short of a complete waste of time.
Orders have not been shipped on a first-come first-serve basis. There is no pattern to the shipments, it is seemingly random. We have indisputable evidence of this.
Addendum to above: It is believed that we are finally going in order. Some of the later orders were shipped first due to an incomplete manifest.
Many people have noticed the last updated date on the Play orders page has changed. No one is certain yet what this might mean.
Points below are likely:
Logistics have been outsourced to UPS.
Order mechanics "slid" during the initial rush of the first few minutes of the product going live. This caused several issues (including an incomplete manifest sent to UPS).
Status of your order (limbos):
1) Order placed. No e-mail of any kind (including order confirmation) received.
2) Order placed. Order confirmation received. No other e-mail of any kind received.
3) Order placed. Order confirmation received. Back-order e-mail received.
If you want to see the "levels" post that everyone is talking about, you can find that here:
http://forum.xda-developers.com/showthread.php?p=34283797#post34283797
---------------------Preserved for archival purposes-----------------------------
I made a small G+ post here, in an attempt to get more information:
https://plus.google.com/u/0/114261440449469571809/posts/bwnLP4C4vJA
Please +1 and reshare it if you have a moment.
A petition (over 1000+ signatures at this point in time!)-- if you have a moment, please sign it:
https://www.change.org/petitions/go...onse-on-the-nexus-4-shipping-backorder-fiasco
A letter template drafted up by member thekooliest:
http://forum.xda-developers.com/showthread.php?p=34369253#post34369253
Tentative US order time: 09:00AM PST
Changed "confirmed" to "tentative". 09:00AM PST is most likely, but you should be watching out regardless.
These are some of my favorite threads here! We all heard that the Nexus 4 is now official but I'd wager that a lot of us are waiting for preorders to open up on the Play Store.
Post the usual "I ordered!" "It shipped!" etc. here! I, personally, cannot wait for this guy. Just sold my S3 for it.
I did call Google to ask if they were going to open pre-orders for the device. Doesn't look like it this time around, but I was told that you will be able to purchase on November 13th and that stock would start shipping "either on the 13th or the 17th," whatever that means.
Current information (as of Nov 12):
No one knows what time the purchase will go live.
Best guesses are sometime in the morning of the 13th (office hours), or at 00:00 PST. I'm personally leaning toward the former. (NEW: see below)
There will be no pre-order on the Play Store.
Check here for specific country availability.
Check here for more information on shipping and handling for your country.
A Virtual Credit Card (VCC) cannot be used with your purchase in the device store. Also, at this time, the country of your credit card must match the the country to which you're shipping.
Taxable charges, if any, depend on what state you're ordering from.
We do not know what shipping options will be available. Right now, only 2-day shipping is confirmed. We are hopeful for an overnight option at launch.
News added Nov 10:
Android Police got a little clarification from Google-- the rep said pretty much exactly what we've been assuming for the past couple of weeks. They also agree with me that the button will be more likely to go live in the morning sometime, rather than at midnight. See source here: http://www.androidpolice.com/2012/1...-shipments-start-november-13th-no-pre-orders/
News added Nov 13:
A German Google employee has revealed that the Nexus 4 should be selling at "around breakfast time" in Germany. He also mentioned that would be about 8-9AM. This would lead us to believe that the order form will go live at 0:00PST as originally anticipated. Germany is 9 hours ahead of Pacific Standard Time-- aka, 2AM Central, 3AM EST.[/url]

im guessing on nov 13th but they really didnt say.

From the Play Store:
Coming soon!
Available for purchase on Tuesday, Nov. 13th
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It seems pretty clear to me.

bozzykid said:
From the Play Store:
It seems pretty clear to me.
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They've had stuff up for pre-order before announced retail dates for most of the devices so far.

Plexicle said:
They've had stuff up for pre-order before announced retail dates for most of the devices so far.
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Sure. But the Play Store says you can purchase it on the 13th.

I would imagine that means a direct purchase. It doesnt mention when pre-orders will start. I for one will definitely be pre-ordering (if possible) this phone. Just hope I can get around £160 for my HTC Desire HD with lots of cases and accessories included

hello guys , i am from montenegro.
i am from one of those countries in which Google Store isnt available in yet...
so if you guys can pls help me , i wanted to ask you :
what other options do i have for buying it (besides ebay)
thank you

Will sell my S3 for it

lskeys said:
Will sell my S3 for it
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Just shipped mine off! I was hoping to be able to mostly cover the N4 with what I got back from it. Turns out that I actually made money in the trade.
Very excited!! :laugh:

I may sell my sgs3 for this. But I want to hold it first, I'm still on the fence.

Plexicle said:
Just shipped mine off! I was hoping to be able to mostly cover the N4 with what I got back from it. Turns out that I actually made money in the trade.
Very excited!! :laugh:
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What are you using as a replacement phone until the Nexus 4 arrives? All I have available is an old Blackberry..

Tibbz96 said:
What are you using as a replacement phone until the Nexus 4 arrives? All I have available is an old Blackberry..
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My trusty Atrix 4G.
It served as my go-between phone when I went from Note to S3, too. Got a clean CM10 on it, runs like a charm.
Sorry that you're stuck with a Berry, haha. :angel:

Plexicle said:
My trusty Atrix 4G.
It served as my go-between phone when I went from Note to S3, too. Got a clean CM10 on it, runs like a charm.
Sorry that you're stuck with a Berry, haha. :angel:
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My Inc S broke a month ago, I have been stuck with a £10 Nokia dumbphone waiting for this phone! It can't come soon enough...

Hoping we can preorder before the 13th

ste1164 said:
Hoping we can preorder before the 13th
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+1 I want to be first in line

I'll most definitely be getting one of these. The price is good, it looks good, and I really dig the wireless charging. I've many times where I'd just put my phone on my desk, forgot to connect the charger, and fall asleep just to wake up with a (mostly) depleted battery. Finally a worthy replacement for my ageing Nexus one.

Makaijin said:
I'll most definitely be getting one of these. The price is good, it looks good, and I really dig the wireless charging. I've many times where I'd just put my phone on my desk, forgot to connect the charger, and fall asleep just to wake up with a (mostly) depleted battery. Finally a worthy replacement for my ageing Nexus one.
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I wouldn't be surprised if the wireless dock is not available for quite a while.

Here's to hoping they do same day delivery this time around which may explain no pre order date...
Sent from my MB886 using xda premium

Plexicle said:
Just shipped mine off! I was hoping to be able to mostly cover the N4 with what I got back from it. Turns out that I actually made money in the trade.
Very excited!! :laugh:
Click to expand...
Click to collapse
Yeah! I'm sellin my S2 on craigslist(so many scammers ) Some guy from new york just offered me $280 (I was asking $250)
---------- Post added at 05:43 PM ---------- Previous post was at 05:40 PM ----------
Plexicle said:
My trusty Atrix 4G.
It served as my go-between phone when I went from Note to S3, too. Got a clean CM10 on it, runs like a charm.
Sorry that you're stuck with a Berry, haha. :angel:
Click to expand...
Click to collapse
I might have to go back to my trusty captivate lol

bozzykid said:
I wouldn't be surprised if the wireless dock is not available for quite a while.
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It's not too big of a concern. The wireless charging is a more of a luxury than anything. The most important thing is the option is available; the aftermarket solutions either adds thickness or look just plain ugly.
Sent from my Nexus 7 using Tapatalk 2

N4 Tuesday (Nov 20th)

I noticed that many people, including myself, will be receiving their N4 on tuesday november 20th.
I have a feeling this wave of N4s may be the second batch (both Tmo and Playstore shipments).
So when we all get our "Tuesday N4", be sure to post up any and all issues or non-issues that differ from the current Nexus 4 owners thus far.
Plus show your excitement! :victory:
"What to Look for List" is in first comment
To clear up some confusion:
This pertains to those who had ordered their Nexus 4 either after sold out (this can be accomplished for people on Tmo through the phone or online)
and had gotten the BACKORDER email. And to those that mysteriously got "pre-ordered" or drastically delayed from play store. etc etc etc
So this thread is for the people who are scheduled to receive it on monday/tuesday

Here are some issues that we need to look for:
Yes/No - Screen Yellowing
Yes/No - Rattling
Yes/No - High Pitch or Static noise coming from handset
Yes/No - Random Reboots
Yes/No - Squeaky Power Button
Yes/No - Wobbly Volume Rocker
Yes/No - Low Touchscreen Sensitivity (on super light taps)
Yes/No -
Yes/No -
Common Issues that are not flaws
- Really hot. Because Glass
- Change in color temperature at different viewing angles. Because IPS
Post up other common issues that I should add to the "look for" list

Robert_W said:
I noticed that many people, including myself, will be receiving their N4 on tuesday november 20th.
I have a feeling this wave of N4s are the second batch (both Tmo and Playstore shipments).
So when we all get our "Tuesday N4", be sure to post up any and all issues or non-issues that differ from the current Nexus 4 owners thus far.
Plus show your excitement! :victory:
Click to expand...
Click to collapse
So is this batch for those who got the shaft? These aren't for new buyers right?
Sent from my big sexy: GNote

I'm getting mine tomorrow
Sent from my One X using xda app-developers app

nash2000 said:
So is this batch for those who got the shaft?
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Kinda. Those who did not get the first shipment. Aka we didnt make it in before it got sold out. or we ordered on tmobile phone/web and was backordered and soon after got tracking numbers
I'm getting mine tomorrow
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Click to collapse
monday people should be included in here as well. i just labeled it N4 Tuesday since Ive seen the majority of people stating they will receive on that day

can someone help me understand this..
Since last november 13th, everyone was saying that for people who got BO and people who couldnt buy it, they will be able to buy it in 3 weeks (next batch).
Now how is this possible? You are saying that on tuesday Google Play will be selling nexus 4 (i.e 2nd batch?
If it is true, i will be most happyiest person. :victory:

I recall reading a post on this forum that someone called the CSR (what's new, eh) and the CSR told him that they are actually working on prioritizing the orders (i.e People who bought multiple phones won't get all that they ordered immediately) to ensure that others who were more modest in their orders get theirs as well. This is why they said that the shipment would take up to 3 weeks cos they need to sift through every order. However, I'm still quite unclear with the definition of 1st and 2nd batch. I would prefer to think that the 2nd batch is just part of the 1st and is part of the newly sorted orders they've worked out over the weekend.

Picking up mine tomorrow morning.

I have a feeling that this is all gonna be part of the first batch still since they are still trying to get orders out from the initial sale, and that when Google sells the Nexus again on their site then THAT will be the second batch.

I just canceled my order earlier today. I'm going to err on the side of patience just let everyone else iron out all the kinks. Maybe treat myself to an on time Christmas present as opposed to my originally planned early one.
Sent from my LG-P999 using xda app-developers app

I'm getting mine tomorrow evening

Mine is scheduled to arrive tomorrow evening. This should all be the same batch, just poor logistics on Google's part.

so just to be clear, people who couldnt order on november 13th, can order on tuesday nov 20th.
Also, when do they get rid of re-stocking fee (15%)?

aDVnatgae said:
so just to be clear, people who couldnt order on november 13th, can order on tuesday nov 20th.
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I believe he is talking about people who already ordered receiving theirs on the 20th.

This pertains to those who had ordered their Nexus 4 either after sold out (this can be accomplished for people on Tmo through the phone or online) and had gotten the BACKORDER email. And to those that mysteriously got "pre-ordered" or drastically delayed from play store.
**So this thread is for the people who are scheduled to receive it on monday/tuesday
Now from what I heard, Tmobile will have more between the 20th and the 22nd. And I heard (rumor) that the play store will have the next batch between the same dates

mine is scheduled for delivery tomorrow late afternoon. if i choose to do will call (pick up UPS facility), UPS site says it won't be ready until Tuesday, 11/20.
wtf...?

Where ate you getting these rumors from? If they are only rumors then why shows them? Rumors are what caused me to stay up all night for a midnight release on the 13th..
sent via xda premium with nexus 7-Xbox live-loneleppard add me

Richieboy67 said:
Rumors are what caused me to stay up all night for a midnight release on the 13th.
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I am sorry for your loss of sleep good sir. As most people say, the longer you wait the better off you are, so all the bugs and issues get sorted out and revieled
Richieboy67 said:
Where ate you getting these rumors from?
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I heard about the tmobile in store release dates from the store manager in a NY location near me.
The play store availability one I heard somewhere online. That is why I made sure i wrote "(rumor)" next to it

tuffCookie said:
mine is scheduled for delivery tomorrow late afternoon. if i choose to do will call (pick up UPS facility), UPS site says it won't be ready until Tuesday, 11/20.
wtf...?
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That is weird! better to just let it be delivered i guess

Robert_W said:
That is weird! better to just let it be delivered i guess
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You can go pick up the same day. They won't attempt to deliver so the package will be at the dist. center.

Costco Sprint Pre-Order

I just noticed that the expected processing date is May 3rd. Does anyone have prior experience with Costco pre-ordering? Any chance for an early shipment?
When is Best Buy expected to ship?

At this point your best bet is going to be in store on Saturday.

lafester said:
At this point your best bet is going to be in store on Saturday.
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If I can get the same or better deal I just might do that.

lightiv said:
I just noticed that the expected processing date is May 3rd. Does anyone have prior experience with Costco pre-ordering? Any chance for an early shipment?
When is Best Buy expected to ship?
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All these best buy,Costco will always delay...obviously the carries are the first to get stock and ship.

lafester said:
At this point your best bet is going to be in store on Saturday.
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Lets hope some retail stores actually get the S4 on Saturday. Since this announcement my confidence of walking into a store on sat and buying a S4 has been taken down a peg.
Full disclosure: I "pre-ordered" at a sprint store in Chicago.

Costco Shipping Update
I just updated my shipping address and credit card info with Costco. I switched to American Express to get extra year's warranty in addition to the $99 one is my understanding. But more importantly while on the phone the very nice young lady I asked if she had any updated shipping information.
She asked me for which phone and I told her the Black S4. She said the earliest processing would be May 3rd and that shipping would be on May 6th. Now I can set my expectations appropriately.

Black S4 Is Not Available
I just looking on the website and it looks like the Black S4 is no longer available for order.

White Frost is now sold out also.
I ordered last Thursday night but still no change in order status.

I was told mine would be processed April 30th and arrive may 2nd

Q's go in Q&A
So if you do not want it moved there then do not select "yes this is a question"
Thanks
FNM

majid25 said:
I was told mine would be processed April 30th and arrive may 2nd
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This sounds like good news. I tried sending an email and got nothing.

majid25 said:
I was told mine would be processed April 30th and arrive may 2nd
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I hope this is the case. I sent an email yesterday seeing if I could get some kind of verification for when the orders will be processed. I got nothing. I have considered cancelling and seeing if I can get telesales to give me a better price. I'm sure I would no issue getting sprint to waive the $36 activation fee regardless of where I ordered. I've never had any trouble in the past.
But today is the 30th and haven't heard anything from costco....fingers crossed.

no luck
yeah mine just says submitted. wish they would at least say something about a expected ship date

Yeah. Same here "submitted". No change in status at all.
I'm starting to think that it's not going to get here by Friday the 3rd now.

I called them yesterday after not receiving any replies to various emails and the girl that answered me seemed very disinterested in answering any of my questions. I got the cookie cutter answer of "it's being processed the 3rd or before" which is basically a screw you nothing's getting done until the 3rd and not shipping until the 6th at the minimum. I'm kinda regretting buying through Costco and it's probably the last time I order from them as well.

4 Door Skyline said:
I called them yesterday after not receiving any replies to various emails and the girl that answered me seemed very disinterested in answering any of my questions. I got the cookie cutter answer of "it's being processed the 3rd or before" which is basically a screw you nothing's getting done until the 3rd and not shipping until the 6th at the minimum. I'm kinda regretting buying through Costco and it's probably the last time I order from them as well.
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I'm with you. I work in the service industry and if we treated our customers like with the same sort of disinterest, we'd get our asses handed to us.
Here is their response to an inquiry I made to costco asking about availability and my response back. I don't think it's too much to ask of them to keep us in the loop on when the s4 will be available for shipping:
On Wed, May 1, 2013 at 12:03 AM, Costco.com by Wireless Advocates <[email protected]> wrote:
Dear xxx xxxxxx;
Greetings from Costco.com.
Your order# xxxxx for a Samsung Galaxy S 4 with Sprint has been received but will not process until the device has launched to us. Your order is expected to process “on or before 5/3”. Orders can take up to three days to process before shipping. When it ships you will receive an automated email confirmation containing the tracking number so that you can monitor the progress of your shipment.
If you have any additional questions or concerns, please call toll-free (888) 369-5931 or email us at [email protected]. Customer service representatives are available Monday through Friday 6:00am to 6:00pm Pacific Time.
Thank you for shopping with Costco.
Alyssa C
Customer Service Representative
Wireless Advocates llc
Monday-Friday 6:00am-6:00pm Pacific Time
Phone: (888) 369-5931 (toll free)
Email: [email protected]
From:
Date: Wed, May 1, 2013 at 12:02 PM
Subject: Re: Order ID:
To: "Costco.com by Wireless Advocates" <[email protected]>
Is it possible to let me know if "the device has launched" to costco? "On or before 5/3" states that it is possible that the device could possibly "lauch" to costco and be available to ship prior to 5/3. I am out of town later next week and am hoping that the device will be delivered prior to Tuesday as I paid for the upgrading shipping option.
I'm just trying to get a better idea on the availability of the device thru costco in order to figure out if I need to provide and arrange special delivery instructions to the courier. When I placed the order on 4/20 and the order stating processing "on or before 5/3" indicated that I should receive the device late this week or very early next week but I was hoping for some verification.
Thanks for your time!

I guess we are the only few that got suckered by Costco... the silent uninformed wait is dreadful.

I am very surprised by all of this. Costco typically prides itself on strong customer service. I realize that this is being handled by a third party (contracted out by Costco), but Costco still is involved with this as it has their brand name on it.
I feel pretty lame too. I thought I was one of the "lucky" ones to get an order in before they sold out and now I realize that maybe I wasn't so lucky after all.

I don't mind waiting a week at all...
The accessories were free. (While not the best and the screen protector looks like you have to trim it yourself)
And they didn't charge pre-discount tax.
So instead of paying $320 after tax, we paid $228. Saving $100 for 1 week of waiting? Yes. I will do that.

M3wThr33 said:
I don't mind waiting a week at all...
The accessories were free. (While not the best and the screen protector looks like you have to trim it yourself)
And they didn't charge pre-discount tax.
So instead of paying $320 after tax, we paid $228. Saving $100 for 1 week of waiting? Yes. I will do that.
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i couldn't get free activation from customer service, so tack on another $36 I'll be saving.
Came out to $209 instead of $316
I probably won't use the accessories either, except that 3-in-1 charger if it's >1.5 Amps. so that's a $10 bonus.
.

I think T-mobile lost my order

So I pre-ordered the N7 black onyx on August 4th. On the 14th I get an email saying my order has been processed and another email saying it's been shipped with a tracking number. The tracking number still shows that it hasn't been picked up, just the label created. I've called T-mobile 3 times, the first 2 people said that it would ship out soon. The 3rd, most recent person I spoke with said that a specialist would look into it and they would contact me. It's been 3 days and nobody has contacted me. Not sure what to do other than cancel the order, but I will lose out on the pre-order bonus. I just want my new phone

It's not lost.

I never got a tracking number and according to the website, the order is still being processed. Phone was preordered on the 3rd, and delivered on the 18th. Just saying, their site is just disinformation and their reps will only tell you what you can already see by logging in. I'd say if your card gets billed, you'll get the phone within a week.
Sent from my SM-N930T using Tapatalk

look like someone stole your phone , check the tracking number on the ups website

Delivered or shipped pm thw 18th? What's thw current status of thw shipping as of now? I work for UPS....
Sent from my SM-N930T using XDA-Developers mobile app

I went to my local store looking for a black note, none in stock. Ended up having the sales-woman place the order for one (this was last Saturday) hoping it would ship out Monday and be to me by wed....Monday no change in status, Tuesday no change. While driving back from SF that Tuesday called Bay Street T-Mobile store that had Onyx in stock....Drove to store called customer care who cancelled my order then I picked up the unit in-store. Sweet !!
Thursday I walk out of my front door and big T-Mobile package sitting there. Sure enough both phones show on my account....Now I have to deal with returning this 2nd unit....
My point....how do you not have your phone yet? .....it's raining phones in my world..

kryptonixx said:
So I pre-ordered the N7 black onyx on August 4th. On the 14th I get an email saying my order has been processed and another email saying it's been shipped with a tracking number. The tracking number still shows that it hasn't been picked up, just the label created. I've called T-mobile 3 times, the first 2 people said that it would ship out soon. The 3rd, most recent person I spoke with said that a specialist would look into it and they would contact me. It's been 3 days and nobody has contacted me. Not sure what to do other than cancel the order, but I will lose out on the pre-order bonus. I just want my new phone
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Check with T-Force via Twitter (@tmobilehelp). Also you can email the executive office (they are the ceo's direct reports) at [email protected].
Sent from my SM-N930T using Tapatalk

I called in yesterday and finally spoke with someone who knew what they were doing. They admitted that the order has probably been lost and they started a new order which just shipped out today. If they don't find the first phone, they said that they would honor the pre-order bonus. They also gave me a credit of the Netflix value to my account for all the trouble.
I get it, mistakes happen and I'm not mad for that reason. It was just really frustrating trying to get any help. I felt like I was getting generic responses and nobody was actually looking into it.