Noticed it rattles on movement or when I put it down on a hard surface.
I suspect it's down to the sim enclosure, unless this is a new feature to keep baby happy?
Has been mentioned on a few threads already. It seems to be the Camera Auto-Focus mechanism. Occurs on a lot of other phones too apparently. But I would be interested to see how audible it is when just moving the phone normally? As most people see to be holding it to their ear, shaking it, and going "it rattles".
L0cke said:
Has been mentioned on a few threads already. It seems to be the Camera Auto-Focus mechanism. Occurs on a lot of other phones too apparently. But I would be interested to see how audible it is when just moving the phone normally? As most people see to be holding it to their ear, shaking it, and going "it rattles".
Click to expand...
Click to collapse
Not noticeable in normal movement I would say (on mine at least). Just when putting it on a table or shaking it.
Though I hear a slight "chink" when I put it towards my ear.
This has already been posted in some of the first impression / early user review threads. Please continue the discussion there.
Closed
Hi all,
I just got my Note9 not more than a month ago and I'm hearing a loud rattling noise from the rear cameras when I shake the phone slightly. I know that cameras with OIS does this, but even with the camera app open, the rattle remains, just a tad bit quieter.
I've also noticed that the cameras seems to move quite violently internally when switching from Auto to Live Focus mode and vice versa.
What could be the reason for this issue?
Thanks.
KyleLee088 said:
Hi all,
I just got my Note9 not more than a month ago and I'm hearing a loud rattling noise from the rear cameras when I shake the phone slightly. I know that cameras with OIS does this, but even with the camera app open, the rattle remains, just a tad bit quieter.
I've also noticed that the cameras seems to move quite violently internally when switching from Auto to Live Focus mode and vice versa.
What could be the reason for this issue?
Thanks.
Click to expand...
Click to collapse
There is no issue, that is normal. I notice the same with my mate 10 pro. Your phone is fine.
KyleLee088 said:
Hi all,
I just got my Note9 not more than a month ago and I'm hearing a loud rattling noise from the rear cameras when I shake the phone slightly. I know that cameras with OIS does this, but even with the camera app open, the rattle remains, just a tad bit quieter.
I've also noticed that the cameras seems to move quite violently internally when switching from Auto to Live Focus mode and vice versa.
What could be the reason for this issue?
Thanks.
Click to expand...
Click to collapse
Shake it with the S-Pen removed .
Sent from my SM-N960U1 using Tapatalk
My phone makes a very loud rattle noise near the cameras when I shake it. Starting last night, when I use Live Focus or the 2x zoom, I get a really loud buzzing and vibrating coming from the top ear piece and the camera will not focus (pictures look absolutely terrible). I called Samsung last night and they used Samsung Tutor to mirror my screen and I wish I could have recorded the girl's reaction when seeing the photo quality. Unfortunately, I have to send it back to Samsung for repair. Sucks.
KyleLee088 said:
Hi all,
I just got my Note9 not more than a month ago and I'm hearing a loud rattling noise from the rear cameras when I shake the phone slightly. I know that cameras with OIS does this, but even with the camera app open, the rattle remains, just a tad bit quieter.
I've also noticed that the cameras seems to move quite violently internally when switching from Auto to Live Focus mode and vice versa.
What could be the reason for this issue?
Thanks.
Click to expand...
Click to collapse
You explained your problem in such a way that you literally answered your first question.
You shake the phone and you hear a rattle. You equated that to the mechanism that allows OIS.
You open the camera app and you still hear it only quieter. Well that's because the mechanism is now being controlled by the camera app so it's trying to keep it stable and centered.
The camera module is pretty small so the force of shaking the phone is bound to make it make some noise.
When you switch modes the aperture is closing opening and moving on it's axis slightly. So it makes some noise if you are listening but it's hard to gauge your definition of "violently" when it's so small and we can't see your device.
Everything sounds normal.
pcriz said:
You explained your problem in such a way that you literally answered your first question.
You shake the phone and you hear a rattle. You equated that to the mechanism that allows OIS.
You open the camera app and you still hear it only quieter. Well that's because the mechanism is now being controlled by the camera app so it's trying to keep it stable and centered.
The camera module is pretty small so the force of shaking the phone is bound to make it make some noise.
When you switch modes the aperture is closing opening and moving on it's axis slightly. So it makes some noise if you are listening but it's hard to gauge your definition of "violently" when it's so small and we can't see your device.
Everything sounds normal.
Click to expand...
Click to collapse
Would be interesting to know if a shock or drop can cause damage to the camera mechanism more now on this note than the previous models.
Sent from my SM-N960U1 using Tapatalk
Limeybastard said:
Would be interesting to know if a shock or drop can cause damage to the camera mechanism more now on this note than the previous models.
Click to expand...
Click to collapse
It's a moving part so it's very possible. Or it just fails with age.
pcriz said:
It's a moving part so it's very possible. Or it just fails with age.
Click to expand...
Click to collapse
Yep, that's what I was thinking, mechanical parts.
Sent from my SM-N960U1 using Tapatalk
Limeybastard said:
Shake it with the S-Pen removed .
Sent from my SM-N960U1 using Tapatalk
Click to expand...
Click to collapse
When removing the S Pen, the rattling noise changes slightly but doesn't decrease.
pcriz said:
You explained your problem in such a way that you literally answered your first question.
You shake the phone and you hear a rattle. You equated that to the mechanism that allows OIS.
You open the camera app and you still hear it only quieter. Well that's because the mechanism is now being controlled by the camera app so it's trying to keep it stable and centered.
The camera module is pretty small so the force of shaking the phone is bound to make it make some noise.
When you switch modes the aperture is closing opening and moving on it's axis slightly. So it makes some noise if you are listening but it's hard to gauge your definition of "violently" when it's so small and we can't see your device.
Everything sounds normal.
Click to expand...
Click to collapse
Huh, from my past experience with phones with OIS, the rattle would always completely go away when the camera app is launched.
I'll try to get some video of the cameras moving around when switching from Auto to Live Focus and vice versa
---Update---
https://streamable.com/jrdtl
KyleLee088 said:
When removing the S Pen, the rattling noise changes slightly but doesn't decrease.
Huh, from my past experience with phones with OIS, the rattle would always completely go away when the camera app is launched.
I'll try to get some video of the cameras moving around when switching from Auto to Live Focus and vice versa
---Update---
https://streamable.com/jrdtl
Click to expand...
Click to collapse
Not sure how you did that video, but it looked cool. Looked like an eye was there. Lol
Joking aside., Removed my S-Pen and shaked my phone , I could here a slight rattle, then with the S-Pen still removed I launched the camera app, and there was no rattling at all. So maybe yours is loose? Or maybe it's within tolerance levels. Hard to say without looking at the technical manual for this phone.
Sent from my SM-N960U1 using Tapatalk
KyleLee088 said:
When removing the S Pen, the rattling noise changes slightly but doesn't decrease.
Huh, from my past experience with phones with OIS, the rattle would always completely go away when the camera app is launched.
I'll try to get some video of the cameras moving around when switching from Auto to Live Focus and vice versa
---Update---
https://streamable.com/jrdtl
Click to expand...
Click to collapse
That does seem a little loud
KyleLee088 said:
Hi all,
I just got my Note9 not more than a month ago and I'm hearing a loud rattling noise from the rear cameras when I shake the phone slightly. I know that cameras with OIS does this, but even with the camera app open, the rattle remains, just a tad bit quieter.
I've also noticed that the cameras seems to move quite violently internally when switching from Auto to Live Focus mode and vice versa.
What could be the reason for this issue?
Thanks.
Click to expand...
Click to collapse
That's the image stabilizer module. It's supposed to move. If you lunch the camera and shake the phone again you'll notice you don't hear the sound.
stondec100 said:
That's the image stabilizer module. It's supposed to move. If you lunch the camera and shake the phone again you'll notice you don't hear the sound.
Click to expand...
Click to collapse
The sound persists even when the camera app is open
KyleLee088 said:
The sound persists even when the camera app is open
Click to expand...
Click to collapse
Must be faulty. Any drops?
Sent from my SM-N960U1 using Tapatalk
Limeybastard said:
Must be faulty. Any drops?
Click to expand...
Click to collapse
Never dropped before
KyleLee088 said:
Never dropped before
Click to expand...
Click to collapse
I wouldn't worry about it then. If pics are fine.
Sent from my SM-N960U1 using Tapatalk
So, any news on this? I have the same problem, never dropped the phone but have this rattling sound, and it never seems to finish focus. Either in Live Focus or over 2.0x zoom pics in auto mode.
I will send it over for repair, but don't know how much will cost or take to fix it... Any news about that.?
I have this issue as well (unlocked model).
I had a similar issue on my note 5 (that model also produced a "buzzing" noise as the OIS mechanical, possibly MEMS based, system itself stabilized).
My Note 9 does this as well, consistent with the behavior in this thread and reported elsewhere on the internet . There are plenty of Youtube videos that accurately reproduce the problem.
It seems to be a common problem, although I admit I did not notice it when I first started using my phone.
I admit, the first time I noticed it was after a moderate drop. I have a rugged case (a Supcase, one of only a handful of rugged Note 9 cases that come with a built in screen protector).
I dropped the phone from 2~3 feet, and the phone landed on or near the corner, meaning it translated a lot of the impulse of the impact into the phone and the case's chassis.
That was when I first noticed the rattling. I picked up the phone and shook it to hear if there was anything wrong and noticed the rattling. It may be that this was simply the first time I actually noticed the noise and that it was always there, but its also possible that the impact of that fall caused some component of the OIS system to come loose or break.
It would be nice to hear from Samsung about this.
To reiterate:
i noticed this on my super old Note 5. Same exact sort of behavior with the camera, although that one produced the known buzzing/hissing noise associated with the OIS system, itself, stabilizing (also a visible distortion in the image displayed as the system came into balance).
My suspicion is that this is probably similar to the problem with the Note 5. Annoying. Odd for a flagship. Scary. Especially considering the price. AND.... critically.... possibly something that may become worse over time.
No obvious functionality issues.
One thing that might help would be an app or service that will provide a more thorough diagnostic of the camera sensor. Whatever that entails. Running all systems through their range of calibration and functionality to detect any problems.
Given the IP68 rating, I would be surprised if a drop from 2-3 feet with a known quantity rugged case would not be a warranty issue if the camera were damaged in some way.
my biggest concern is that if the, presumably OIS system, is allowed to wobble around to an extent that *sounds* like movement on the order of ~0.5-1.0 mm (which is miles of movement in this type of application), will this result in long term damage. If, every time I take a step, the sensor is wobbling back and forth.... 10s or hundreds of thousands of times... up and down every time I jump in and out of my car (I literally jump, its a big vehicle).... will these things reduce the lifespan of the camera as a result of this "looseness"?
On a side note if you did not buy your Note 9 from Samsung.com directly you cannot ever forever sign up for Samsung Premium care.
They absolutely will not, under any circumstances, allow you to sign up for their premium insurance plan, even if you purchased the device from Att or Verizon or T-mobile.... Even if you bought it yesterday. Even if you go to Best Buy and let someone look at the pone and verify that its not damaged.
no possibility. So its 100% Asurion and the warranty.
If you have ever tried to replace a Note with Asurion, you know that they typically do not provide direct replacements. Instead they will provide you with the newest top-tier S-phone. Either because they don't ever have enough refurb Note devices, or because the Note is too expensive, wholesale. Even Samsung has had issues with Note replacements through warranty or insurance.
I sent mine off to Samsung and should have it back this week. They didn’t really ask any questions or seem very concerned, but I rarely get anyone that can speak or understand English. Their lack of concern and customer service throughout this issue has been very disappointing.
Sent from my iPhone using Tapatalk
Got an email yesterday saying that my repair was complete and device has shipped. This is what they included in the email:
Original Problem:
MENU / COMMON APPLICATION ( NATIVE) - CAMERA / VIDEO - QUALITY ISSUES
Problem found:
CAMERA FAILURE
Solution:
REPLACED COMPONENT
Hi guys, I just got my k20 pro an hour back and i have to say its one amazing device.
I wanted to ask fellow k20 users, does your front camera sit in flush with the body or does it sit just a slightly more inside. On the device i got, if you move your finger on the metal frame, you can feel the camera sits just a bit more inside. I dont know if this is across all k20 pro or just mine.
Also while closing the pop up camera, if you look closely, you notice that the camera moves slightly towards the left and then closes. Its pretty quick so you have to look carefully. Is it the mechanism? Idk if I am being paranoid but i just wanted to confirm with other k20 users so that if theres something wrong with the device then I can get it exchanged in the return period.
I don't see the movement you're mentioning, but the camera indeed sits ever-so-slightly inside. I think that's mainly by design, and I also saw it in the P2i UK coating video which was shown at the time of its launch.
I see the same with my Mi 9T (K20). When the camera is extended it's also tilted to the right a bit. I can correct this with a gentle push to the left. But also -as you mentioned- you'll see it being pulled straight first when closing. It's no biggy, but I noticed it right away at first use.
Hello everyone!
I'm looking forward to upgrade my phone and most chances it will be the Pixel 5, notably for its small size compared to my current phone (OnePlus 3T) and 5G connectivity (As you may have realized, I'm not upgrading very often and I want to be future proof on connectivity, otherwise I would've take the 4a)
Anyway, I've been following and reading about the phone since launch, and I know there was a screen gap issue.
My question is, is there anyone here who have this gap, and if you do did it affect anything about the phone in that time? does it get worse? stays the same? or any other issues I should be aware of?
Thanks in advance!
The gap is minor. Overblown issue imo. You can barely notice it. I can slide a piece of paper between the body and screen, that's about it.
xunholyx said:
The gap is minor. Overblown issue imo. You can barely notice it. I can slide a piece of paper between the body and screen, that's about it.
Click to expand...
Click to collapse
Thanks! that's the kind of response I hoped to receive, I was somewhat worried when it was first discovered and hearing about people returning their phones. How long do you have the device if I may ask?
And anyone else who can share their experience, please, go ahead!
Shoved mine in a case and forgot about it.
I don't even think mine has a gap at all. Haven't tried sliding a piece of paper in between but I don't think it will, looks perfectly attached together to me
Mine looks fine as well, I submerged my phone for 20 minutes in the sink just to test everything and it's fine. Did get the warning about wet usb port but that's obvious and expected. I just get on with it, I couldn't detect a gap, tested the best way I knew.
Wow, thanks everyone!
One more thing, as far as I know this phone isn't officially sold where I live but rather is being imported independently by certain stores. Is there any detail I should look for in regards to compatibility with frequencies? especially 5G? (Again, 5G is the main reason I chose this phone over the 4a).
Really didn't notice it....
Hey all, It's a strange situation, but I just noticed that my phone rattles... By saying that I mean there is sound of some loose component from the inside while gently moving/shaking the phone.
Probably it wasn't the case since day 1 because I would notice it earlier during phone call or something.
Important facts:
1. I did not drop my phone (it's less than two weeks in my hands)
2. The noise do not come from buttons / lenses
3. It looks like everything is working, but this sound isn't optimistic.
There is a link for short video:
VID_20210427_002302.mp4
MP4 File
1drv.ms
Should I be worried? I never had such situation with any phone.
BaltazarIX said:
Hey all, It's a strange situation, but I just noticed that my phone rattles... By saying that I mean there is sound of some loose component from the inside while gently moving/shaking the phone.
Probably it wasn't the case since day 1 because I would notice it earlier during phone call or something.
Important facts:
1. I did not drop my phone (it's less than two weeks in my hands)
2. The noise do not come from buttons / lenses
3. It looks like everything is working, but this sound isn't optimistic.
There is a link for short video:
VID_20210427_002302.mp4
MP4 File
1drv.ms
Should I be worried? I never had such situation with any phone.
Click to expand...
Click to collapse
That's your camera rattling. It happens in almost all phones with optically stabilized cameras. Mine has it too. Don't worry, it's normal.
enigmaamit said:
That's your camera rattling. It happens in almost all phones with optically stabilized cameras. Mine has it too. Don't worry, it's normal.
Click to expand...
Click to collapse
Shake, rattle and roll... seems oddly appropriate for a camera
Canon L lens make all kinds of cool little sounds. It's when they stop that you have to be concerned...
Thanks for answers, I feel kinda stupid I even tried to "shake" S20+ and some sound is also present (much quieter). Anyways I'll watch football game today with my friend which have S21U too, he won't stop me to shake his unit I have to be sure!
BaltazarIX said:
Thanks for answers, I feel kinda stupid I even tried to "shake" S20+ and some sound is also present (much quieter). Anyways I'll watch football game today with my friend which have S21U too, he won't stop me to shake his unit I have to be sure!
Click to expand...
Click to collapse
Yea don't shake his unit too much though....