p30 pro phone not updating - possibly a demo phone? - Huawei P30 Pro Questions & Answers

Hi - please go gently with me, first time posting and not very techy at all!
My husband was given a P30 Pro due to doing some work with Huawei, which he passed onto me. I've been using it for 2 years, and noticed the updates weren't happening, and google pay stopped working. Google pay said my phone was rooted or similar, which it isn't (that I know of). It had worked for 6 mths or so.
Called Huawei a few times and got vague answers.
Finally this week someone on Huawei support checked out my serial number and said that as my phone was listed as promotional or demo, it wasn't under warrranty and software updates wouldn;t be pushed to it.
So what do I do now?? I have a phone that is missing important security checks etc but if I root it as the support guy hinted, I guess I would still ahve the issues with google pay and other banking apps?
As I say, do explain this to me as if you're dealing with your nan!
Thanks

Related

Android PAY not working on Chinese Huawei P20 PRO Help

Hi, I am using CLT-AL00 (China) version of the Huawei P20 pro. For some reason, Android pay doesn't work on it. Whenever I add my cards which work on other devices such as Samsung galaxy s8+, it is stuck at: Verifying your card with your bank. I tried to disable/enable/clear cache google play services, delete/add the card to my google account, call the bank for authorization, Factory reset my phone, delete/redownload google pay. However, the same issue happens over and over. Please help.
same issue on my phone as well. please help
I was having the same issue in another version.
Do a payment in the play store with your card (it should be in your payment options but not active for in-store purchases). After you complete the purchase, the activation will work in the google pay app.
Not sure if this will work for someone else.
Sent from my CLT-L29 using Tapatalk
I have been looking for a solution to this problem since a few months ago. These steps do not work for my phone.
I had contacted Huawei about this issue they said it was due to the android security component being used in the build 'incompatible' with some banks' security system. They suggested using international banks which do businesses in different continents as their security system could be more widely compatible.
I don't really believe in them. But had really no way to go at the moment...

NFC payments do not work

Hi all,
I have an issue with phone payments since ca. 10th of April. Before that date everything worked properly, then something made payments impossible. Phone suddenly stopped communicating with pay terminals in stores, no reaction between the devices at all (terminals don't see the card). NFC is on and ceecked via other app, credit card is correctly configured and activated in both bank app and Google Pay app. I'm on 9.0.0.197 since around 2 months, so upgrade to EMUI 9 did not cause the problem.
I'm in contact with Google support who seem to flip the problem on user side, HiCare support also does not see the issue on their side, they ask me to perform full wipe and ask questions about HCE activation, which I cannot answer. And, as you go through opinions on Play Store, it looks problem is not only mine, but plenty other M10 Pro, M20 and Honor Play users.
Any thoughts or ideas from you?
Thx,
Chaffinch
chaffinch said:
Hi all,
I have an issue with phone payments since ca. 10th of April. Before that date everything worked properly, then something made payments impossible. Phone suddenly stopped communicating with pay terminals in stores, no reaction between the devices at all (terminals don't see the card). NFC is on and ceecked via other app, credit card is correctly configured and activated in both bank app and Google Pay app. I'm on 9.0.0.197 since around 2 months, so upgrade to EMUI 9 did not cause the problem.
I'm in contact with Google support who seem to flip the problem on user side, HiCare support also does not see the issue on their side, they ask me to perform full wipe and ask questions about HCE activation, which I cannot answer. And, as you go through opinions on Play Store, it looks problem is not only mine, but plenty other M10 Pro, M20 and Honor Play users.
Any thoughts or ideas from you?
Thx,
Chaffinch
Click to expand...
Click to collapse
Problem solved.
What helped? I was in the beta testers group of Google Play Services. Cancellation of approval for beta testing and getting back of the Google Play Services app to version 13.2.92 (official, non-beta) unlocked payments by phone.
I post it if someone had a similar situation.
Best,
C.

Advice for newbie needed

Hi, I've owned a Galaxy Note 9 (SM-N960F/DS, Dutch unbranded) for almost two years now.
I've always kept it at Android 8 as I didn't want to lose call recording, but I didn't know about the option to actually block updates so I just ignored the notifications.
Unfortunately my phone got updated recently (my fault, niece left alone with phone to play games on, wanted to help aunt... stupid mistake on my part).
I'm at Android 10 September 2020 update now.
I've been looking into downgrading (didn't work because apparently bootloader is updated) and changing csc without rooting (tried using *#272*IMEI# but that didn't do anything, after that tried the ChangeCSC Free Tool from this post https://forum.xda-developers.com/showpost.php?p=82875851&postcount=181 but I couldn't get that to work either as Themes doesn't show 'Try it out' but only offers Delete, Update or Buy).
What is the best way to get call recording back on my phone?
I'm not averse to rooting my phone if I have to, but I don't know where to start and I don't have the funds to buy a new one so bricking it is something I'd like to avoid.
If you need more info, please let me know.
Try custom rom may be is the best solution.
Yep Dr's ROM
Best one
Call recording working 100%
custom rom will trip knox, and samsung pass and others samsung applications will not work.
Thank you all!
Husband looked at the Dr's ROM and did whatever he had to do to get it to work, and I have call recording again

Live Demo Unit

Hello good evening group, I want to ask some questions and I need your help. I'm a user of the S line of this S4, but I've had other devices along my trajectory too. But as I am, I'm used to the usability of lines S, and this one from s6~s7.. I use everything syncing on samsung accouts and google account. Like Every end of the year on my birthday I upgrade. The samsung accouts and Google account makes everything more practical and easy. I recently made an exchange with I gave my s10 plus everything right+R$1,000 in an S20 plus. I've been using it normally in my day to day, more recently I went to update it through the samsung switch, because there was a firmware update available. But after this update I found out that it is live demo. When I bought it, the seller did not inform me that it was a live demo version, so far I used it normally on connection, 4g and etc... After this update, it goes up signal and recognizes the chip... but I can't make more calls or SMS... I went to the technical assistance and they explained to me that it was a live demo version and etc... I always used it with film on the front and back and a cape, I never noticed that he had written on the back much more discreet ``Live demo not for sale'' kkk. And now ?? Has anyone ever experienced this ? This is my only cell phone for work and etc..
contact the seller, tell them to give your old phone and money back or you'll go to the police.

Does "Hey Google" work on your S10 w/Android 12?

Can anyone tell me if they're able to use Hey Google / Google Assistant voice commands on a Galaxy S10 that's been updated to Android 12?
I've been about 2 weeks now, and have failed to get dozen of more suggested fixes to solve the problem of voice commands not working on a renewed S10 I bought on Amazon. It was working out-of-the-box, but after activating the phone and installing a few apps, it hasn't worked since. I was on the phone with Samsung support for an hour or more, and even they weren't able to get it working.
If someone can confirm they have it working on a S10 with the Android 12 update, I'll go ahead and return this one for another. I do like the particularly bright 820 nits screen.
Fervently hoping to get one or more response(s) here on this S10 thread as I've not had luck elsewhere.
Hello TakuSkan, yes the google assistant still works just no more need to say "OK google" you just have to activate it in the parameter so you can choose your assistant between the 3 known bixby or google for alexia pariel you have to install the alexia application Amazon.
Please say hello when you post would be welcome thank you
meric57 said:
Hello TakuSkan, yes the google assistant still works just no more need to say "OK google" you just have to activate it in the parameter so you can choose your assistant between the 3 known bixby or google for alexia pariel you have to install the alexia application Amazon.
Please say hello when you post would be welcome thank you
Click to expand...
Click to collapse
Hello meric57!
Thanks ever so much for your feedback, That's encouraging to hear. Assistant was set and working when I 1st got the phone. But it seems I've exhausted every approach to get it back. I'm looking to use it for voice commands and hands free navigating Google Maps on my motorcycle via a Sena comms system..
The S10 originally came with Android 9 Pie, but all the renewed ones being sold now have been upgraded to 12 like mine. So you say you have or have seen Android 12 S10s where Assistant and voice commands do operate phone and navigating functions properly? Is that right?
For a while it all seemed to be coming down to wondering if 12 might have been at the root of my problem. But I'll stick with having Amazon swap this 12 S10 with another if folks with the same model & OS version have voice commands working properly.
Thanks again for your input meric57. Much appreciated!
hello,
Yes google assistant works just who no longer needs to say "ok google" just activate in the search parameter "google assistant" then once activate ask directly what you want
Hey...
Yeah, I'm able to ask Assistant whatever I want on my older phone since they dropped OK Google. I'm still wondering if your S10 has been updated to Android 12. Or if anyone else with a S10 with Android 12 can confirm voice commands work for them. I'm a little wary of the v12 upgrade.
Edit: OH! I just spotted "Galaxy S 10 SM-G973F UI Version 4.1 Android 12 XEF" in your signature. Great! Anyone else second this?
erase thank you
Hello TakuSkane, I just saw that you have S10 SM-G973U1 so I think it comes from your problem. Look here to read the first message https://forum.xda-developers.com/t/g973u-and-g973u1 -firmware-links-here.3905852/ you have the link for the firmware or ask here for your concern.
At worst, return your S10 to Amazon and take an S10 from an official operator.
Thanks for the info meric57. I'm not all that tech savvy when it comes to mobile devices. I don't see anything in the 1st post in that thread related to my issue. And it says the G973U1 is for the same phone but without all the carrier bloatware. Which sounds like it would be preferable. Are you suggesting that flashing to G973U might solve my problem?
Hello takuskan, the concern that you have these the S10 the motherboard install SM-G973U1. I do not know if your network and your operator works in your region or not read well all that is marked on the link that I put see more see the posts in the discussion thread.
Me, bixby-alexia-google assistant works on my S10 SM-G973F exynos 4 G.
Hey meric57. Since I can return the phone, that's the "easiest" way forward after chasing fixes for weeks now. I'll look for the G973U, G973U1, G973F models when I choose another. If all I can get that's affordable (cheap) is another G973U1, and if that one still has the problem, I'll follow up here and read through that thread you linked to. But as I've written, Assistant DID work when I 1st got the S10. Sooooo... we'll see. Thanks for being the only soul on these forums to give me a little feedback. In fact I've not gotten any other feedback on other support sites either.
Hello TakuSkan, I don't look at the price, I prefer to buy from an official SFR-orange operator... I'm sure I have a smartphone that works and hassle-free, take a phone from a market or sales site like amazon or others I don't buy I don't trust it tells you unlocked all operators ok my there is a network chip either US or Asia.
It is EU certified for the network
Sadly some folks have no choice but to cut corners as they navigate today's financial super highways.

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