Hi, I am using CLT-AL00 (China) version of the Huawei P20 pro. For some reason, Android pay doesn't work on it. Whenever I add my cards which work on other devices such as Samsung galaxy s8+, it is stuck at: Verifying your card with your bank. I tried to disable/enable/clear cache google play services, delete/add the card to my google account, call the bank for authorization, Factory reset my phone, delete/redownload google pay. However, the same issue happens over and over. Please help.
same issue on my phone as well. please help
I was having the same issue in another version.
Do a payment in the play store with your card (it should be in your payment options but not active for in-store purchases). After you complete the purchase, the activation will work in the google pay app.
Not sure if this will work for someone else.
Sent from my CLT-L29 using Tapatalk
I have been looking for a solution to this problem since a few months ago. These steps do not work for my phone.
I had contacted Huawei about this issue they said it was due to the android security component being used in the build 'incompatible' with some banks' security system. They suggested using international banks which do businesses in different continents as their security system could be more widely compatible.
I don't really believe in them. But had really no way to go at the moment...
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I have a P20 Pro bought from China, as I had problems using my S8+ with China sims, but Google Pay contactless doesnt seem to work. I can add my cards fine but when I try to set up contactless payments I get the message "Additional features could not be set up. Please contact your bank". I have contacted my bank and they ensured me everything is fine on their end. Everything was working fine on my S8+ so I don't believe it's my bank but rather the phone firmware. Anyone come across this?
If it's the firmware, is there a way to bring it to EU firmware but unroot it (lock the bootloader?) after I'm done? I'm quite sure Google Pay won't work if my phone is rooted and my bank apps definitely won't either.
Use the Huwei phone software to restore the phone.
You should do this first with a 2nd hand phone anyways in case previous owner modified it with tracking software etc.
Got a Canadian version P20 Pro, but when trying to activate the google pay pay in stores, got the error "This phone can't be used to pay in stores. This may be because it is rooted or altered to some other way."
Anyone saw the same issue? I didn't boot it even not unlock the bootlocker. Or is it due to I activated private space?
Its rooted?
If you are, you need to install Magisk. My device was rooted and has the same problem. Magisk sometimes works, I think on certain versions. So I finally gave up and relocked my bootloader and unrooted.
I need my GPay
No, it's not rooted. Contacted huawei technical support, they said could be a firmware issue and I have asked for a replacement phone. I will see how the new phone works.
Hi,
I have some issues with paying via Google Pay since the Pie update. It always shows "moved the phone to quickly", even when I don't. I have yet to successfully complete a transaction with Google Pay since the update. Has anyone of you had these issues as well? I am wondering if something is up with the NFC I have read somewhere that there is already a patch to the .163 update that resolves some NFC issuesm but don't quote me on that!
david.giessing said:
Hi,
I have some issues with paying via Google Pay since the Pie update. It always shows "moved the phone to quickly", even when I don't. I have yet to successfully complete a transaction with Google Pay since the update. Has anyone of you had these issues as well? I am wondering if something is up with the NFC I have read somewhere that there is already a patch to the .163 update that resolves some NFC issuesm but don't quote me on that!
Click to expand...
Click to collapse
I'm still on the 9.0.0.108 beta version but Google Pay works like a charm.
I have the same issue, since the update. I am using Google Pay with an N26 bank account in Germany.
Hi!
I have the same issue since the Update to 9.0.0.163. (C432E5R1P9).
Google Pay says the phone has been moved to quick, Bunq App just keeps switching between "payment mode" and "unlock with fingerprint mode".
I used the Phone for payment (PayPal / N26) without issues until the Update.
I think there is something wrong with the NFC too.
I don't use it for payments but I need to read some NFC cards every now and then, and after the upgrade it sometimes takes 3-4 attempts to do that.
I also found it is terminal and card dependant. I have issues when I pay with google pay via paypal at the REWE terminals here in Germany. It always shows "moved phone tho quickly", but when i let the phone rest on the terminal for a longer time it works. Using my visa card it works as intended. On other terminals payments with paypal are also free of issues.
Hi all,
I have an issue with phone payments since ca. 10th of April. Before that date everything worked properly, then something made payments impossible. Phone suddenly stopped communicating with pay terminals in stores, no reaction between the devices at all (terminals don't see the card). NFC is on and ceecked via other app, credit card is correctly configured and activated in both bank app and Google Pay app. I'm on 9.0.0.197 since around 2 months, so upgrade to EMUI 9 did not cause the problem.
I'm in contact with Google support who seem to flip the problem on user side, HiCare support also does not see the issue on their side, they ask me to perform full wipe and ask questions about HCE activation, which I cannot answer. And, as you go through opinions on Play Store, it looks problem is not only mine, but plenty other M10 Pro, M20 and Honor Play users.
Any thoughts or ideas from you?
Thx,
Chaffinch
chaffinch said:
Hi all,
I have an issue with phone payments since ca. 10th of April. Before that date everything worked properly, then something made payments impossible. Phone suddenly stopped communicating with pay terminals in stores, no reaction between the devices at all (terminals don't see the card). NFC is on and ceecked via other app, credit card is correctly configured and activated in both bank app and Google Pay app. I'm on 9.0.0.197 since around 2 months, so upgrade to EMUI 9 did not cause the problem.
I'm in contact with Google support who seem to flip the problem on user side, HiCare support also does not see the issue on their side, they ask me to perform full wipe and ask questions about HCE activation, which I cannot answer. And, as you go through opinions on Play Store, it looks problem is not only mine, but plenty other M10 Pro, M20 and Honor Play users.
Any thoughts or ideas from you?
Thx,
Chaffinch
Click to expand...
Click to collapse
Problem solved.
What helped? I was in the beta testers group of Google Play Services. Cancellation of approval for beta testing and getting back of the Google Play Services app to version 13.2.92 (official, non-beta) unlocked payments by phone.
I post it if someone had a similar situation.
Best,
C.
Hi - please go gently with me, first time posting and not very techy at all!
My husband was given a P30 Pro due to doing some work with Huawei, which he passed onto me. I've been using it for 2 years, and noticed the updates weren't happening, and google pay stopped working. Google pay said my phone was rooted or similar, which it isn't (that I know of). It had worked for 6 mths or so.
Called Huawei a few times and got vague answers.
Finally this week someone on Huawei support checked out my serial number and said that as my phone was listed as promotional or demo, it wasn't under warrranty and software updates wouldn;t be pushed to it.
So what do I do now?? I have a phone that is missing important security checks etc but if I root it as the support guy hinted, I guess I would still ahve the issues with google pay and other banking apps?
As I say, do explain this to me as if you're dealing with your nan!
Thanks