Resolved! Web page gif or video tearing - Samsung Galaxy Note 9 Questions & Answers

I'm running the stock firmware on a UK model SM-N960F which was bought in July 2019. This problem started maybe a month or so ago with an OTA update. A subsequent OTA didn't fix it.
If I'm on a website that has video clips or animated gifs, the playback tears or partly freezes, typically the top and bottom just stop updating. The effect spreads until the gif or movie is a static picture.
The sound in a movie plays ok.
If I drag/scroll the page, it will render ok, I only need to twitch the screen up or down a little.
It happens in Brave browser or Chrome.
YouTube app plays videos just fine (Vanced).
I've cleared caches and tried both browsers.
Just me? Any ideas on what's going on?
I might try recording a video with my old phone to show what it's like.
Thanks

After many weeks of putting up with crappy gif or movie playback, the problem mysteriously went away, round about the time the Brave browser got updated and a bunch of other things which may or may not have been related.
I don't have automatic updates on because I am quite cautious about updating apps I rely on, so when I see an update I'll wait a while then check recent reviews to be sure it won't break things.
I'm very relieved, I was contemplating flashing an old system firmware and doing a factory reset to resolve it.

Related

All Flash video has subtle flickering = render problem ?

I hope I am not the only one with this problem, cause I suspect it must be a software/render problem with android mediaplayer/web browser. On all flash videos I get close to transparent greyish/blackish flickering, it is kind of subtle but very irritating, and it does not look very beautiful... I wonder is there any way to fix this problem ? I think I did read somewhere the problem is that screen is 24 bit...and android is 16 bit but yeah I certainly hope there is a solution, and that is not a hardware problem...
I can for instance tell you, the brightness lightness samsung video does not have this kind of flicker...
What are the sites your viewing?
for instance youtube,.
No flickering here. Youtube, engadget, embedded videos all play smoothly at 480p-1080p. Try updating your firmware to a newer.
This sounds like the problem I'm having. Flash videos play smoothly but the top half the screen has a very annoying flicker.
It happens in all flash videos, in all browsers. Other file types play without any problem though so it's very strange
Hey! My first post here on XDA! Just got my Note and I have the same problem as described above.
The strange thing is that the flicker on the right side (or top side if in horizontal mode), is really noticeable in lower resolutions up to 720p, but nonexistent in 1080p!?
For example, watch the first 15 sec on the Cars 2 trailer in 720 p. and see if you got it.
[I can't post a link as a new user apparently, but Google it.]
Do you guys think it is a software related issue that probaly can get fixed or should I return the phone?
Please give me some advice!
Same problem.. Does someone know what to do about it?

Screen tearing

I'm noticing a graphical glitch in the lower left corner of the screen on occasion. It is most noticable and reproducible in the youtube app when slowly scrolling through the video wall. A right-triangular portion of the screen flashes or tears. It does not seem to happen in the bottom bar, only in the YouTube app area of the screen.
I've also noticed it happen when switching or loading apps. I can't say which ones as I have not made a list but definitely Opera, YouTube, zynga poker and dice media player as the are my most used apps.
Just wondering if anyone else has experienced this.
Using 8.9 wifi only version, unrooted stock. (Haven't taken that plunge yet. :S )
I also have this problem. Had it with stock firmware and the problem is still there with ICS rom. So it looks like a hardware problem to me. I wonder if all gt8.9s have this?

[Q] Video Playback Issue

Hey guys, need a bit of help...
Been using the Z a few days now, and I'm having 2 issues...
WiFi and Bluetooth won't work together at the same time, one knocks the other off whenever I'm browsing and listening to music on my Bluetooth stereo... In the ratio of about 5:1 for WiFi:Bluetooth like...
That's one issue that's a little annoying.
Another is that video playback over WiFi is broken... If I load up a video on the YouTube app, depending on video length, the video normally freezes around the 40 second mark. If I load a video up in my browser, more of the video will load, but never the full video, could freeze 3 minutes in, 5 seconds in, but never fails to freeze.
I've reverted to stock YouTube app, cleared cache, didn't solve a sausage.
I haven't gotten to the end of a single video since I bought the device.
EDIT: Above issue is most likelyan android wide YouTube issue, if the comments on Play are anything to go by.
And that's on top of the Bluetooth/WiFi clashing that I mentioned above.
Not what I expect from a quad core device with 2GB ram like! Any ideas? Faulty handset? Factory reset? Return the handset? I've never rooted or used custom firmware ;so don't really know how to go about it, open to any suggestions to get the best out of the hardware...
Thanks in advance guys.
WiFi/Bluetooth issue
Seems the YouTube issue is an android wide issue, sorry for bringing it up.
Just leaves the Bluetooth/WiFi clashing issue where they keep knocking each other off while they're both being used.

YouTube app not auto-selecting/defaulting to HD quality

This was never a problem before, but I'm noticing the last couple of weeks, whenever I view a YouTube video on my Z3C, it keeps selecting one of the lower qualities and I have to manually switch to 720p almost half the time. Back then, the highest quality was always chosen by default and my internet connection is fast (enough) so I have no idea why it does this. Is anyone else experiencing this?
I tried downgrading/upgrading the YouTube app and comparing to other phones, but it seems only I'm having this issue. Now it's starting to affect other videos I stream over the internet from different sites/links as well so I'm kind of stumped at the moment.
not sure about the other streaming videos, but do you have limit mobile data setting checked for youtube?
sillieidiot said:
not sure about the other streaming videos, but do you have limit mobile data setting checked for youtube?
Click to expand...
Click to collapse
I did check, thanks for the suggestion. I always make sure to take off any limitations as I have unlimited mobile data. And actually, I'm having this problem on Wi-Fi. It's a tiny problem, really, but still annoying nonetheless.
I'm retracting my complaint about other streaming services defaulting to lower quality, turns out it was only happening on one site and that tricked me into thinking it was happening on others as well, but in fact, it was the site's fault, not my phone.
That said, I'm still having the issue with the YouTube app where it automatically selects the lower quality when I play a video, usually auto-selecting 360p or lower, even though 720p is an option and loads fine when I pick it manually. I have another phone I test this on and it plays HD properly every time so something definitely isn't sticking the way it should.
I'd like to confirm that the youtube app selects 360p no matter what the option for hd videos is but i saw that when first loading the video in vertical display it remains 360p while if you turn your phone horizontal and going fullscreen it switches to 720p instantly or in a few seconds. Maybe it's a feature to conserve data anyway ?
SkyKilla said:
I'd like to confirm that the youtube app selects 360p no matter what the option for hd videos is but i saw that when first loading the video in vertical display it remains 360p while if you turn your phone horizontal and going fullscreen it switches to 720p instantly or in a few seconds. Maybe it's a feature to conserve data anyway ?
Click to expand...
Click to collapse
I wouldn't doubt it as we know many have fallen victim to overage fees due to inadvertent and reckless streaming over the years, but if that's the case, this must be a relatively new feature introduced within the last few versions because I never had this issue before. Even before I had unlimited data, I monitored my data usage carefully so I'm not concerned with conserving, and as mentioned, this is happening on Wi-Fi as well. I've changed the settings to always allow HD streaming, but that's not doing anything.
Thanks for confirming though, at least I have a place to start now.
It is indeed happening both on wifi/mobile data with the limit hd videos to wifi option enabled or disabled. I have also tried disabling mobile data while having wifi on and it failed to do HD on start. The difference noted in the post above is that 720p kicks in at about 20secs in the video(check kwabs - walk for testing).
No problem, i just thought of posting to assure you that your device is ok and that it might be a bug/"feature" on google/youtube`s side or some incompatibility with sony(?!). The only thing i can think of is that 720p and higher is pretty pointless in the vertical view with the small video player on top since it's too small to notice which seems pretty logic.
Update: i have deleted cache and data for the app, uninstalled updates, thus reverting to version5.738, restarted the app, signed in and then updated via play store. Now it automatically selects 720p for the video on wifi. It still doesn't matter for mobile data if you disable the limited hd, it shows the 720p but it doesn't autoswitch to it(maybe because i'm on h+ and not on 4g/lte, i can't verify this). Hope it helps ! Cheers !
I hadn't tried clearing cache/data yet, will give it a shot (fingers crossed!)
Update: Ah, you were right about viewing videos in portrait being the culprit. I generally don't watch YouTube in any orientation other than landscape so I never noticed. Basically, the solution is to use YouTube in landscape, or at least, launch the video in landscape. Thanks for pointing that out!
boojay said:
Update: Ah, you were right about viewing videos in portrait being the culprit. I generally don't watch YouTube in any orientation other than landscape so I never noticed. Basically, the solution is to use YouTube in landscape, or at least, launch the video in landscape. Thanks for pointing that out!
Click to expand...
Click to collapse
You're welcome ! In my case after the data/cache clearing, uninstalling and updating from store afterwards, portrait videos also start in 720p, the only issue that remains would be the videos not defaulting to 720p on mobile data with the hd limit option disabled.
SkyKilla said:
You're welcome ! In my case after the data/cache clearing, uninstalling and updating from store afterwards, portrait videos also start in 720p, the only issue that remains would be the videos not defaulting to 720p on mobile data with the hd limit option disabled.
Click to expand...
Click to collapse
Good to know. I'm just making sure my phone is in landscape now before I click on the video, problem solved. Such a weird little quirk, LOL!

YouTube keeps switching back to 480 resolution between videos, why?

I've played with the settings in the YouTube app, but can't seem to find the fix for this. On previous devices, once I select a certain resolution for playback, that selection sticks for the rest of the videos I watch (until I back out of YouTube). On the S8, for some strange reason, the playback resolution resets to 480 every time I start a new video. I'm getting tired of tapping the screen, hitting those three dots, selecting quality, and then choosing 1080.
Maybe I just need to wait for an update to the YouTube app, but perhaps there is a setting somewhere that I haven't found? Thank you all.
It's because you opted to do T-Mobile's Binge On. 480P YouTube videos don't count toward your monthly data.
Source:
https://www.t-mobile.com/offer/binge-on-streaming-video.html
abthadon said:
It's because you opted to do T-Mobile's Binge On. 480P YouTube videos don't count toward your monthly data.
Source:
https://www.t-mobile.com/offer/binge-on-streaming-video.html
Click to expand...
Click to collapse
Damn, thank you very much. I'm surprised because, firstly, I don't remember ever turning that back on (I wonder if TMobile turned it on when I got my new device), and secondly I didn't think it was active when on WiFi. I'll switch that setting, restart the device, and hope for the best. Peace.
Still a problem...
Well, it's been over 24 hours since I made sure Binge-On was shut off. I've cleared cache in recovery and the YouTube app has updated since. Unfortunately, videos in YouTube still default to 480 when I'm​ on WiFi. Anyone else having this problem?
Make sure you don't have limit mobile data usage turned on as well.
But I'm in the same boat - I have turned off my Binge on and Youtube still reverts to 480p between videos
Binge on has been turned off for over a month.
ElBeaner said:
Make sure you don't have limit mobile data usage turned on as well.
But I'm in the same boat - I have turned off my Binge on and Youtube still reverts to 480p between videos
Binge on has been turned off for over a month.
Click to expand...
Click to collapse
Yeah, Mobile data limiter is switched off within YouTube settings, not that it should effect video quality over WiFi anyhow.
Also, I've cleared YouTube app data and set up everything fresh. All videos on WiFi still default to 480, I have to manually switch for every video. It's quite annoying.
More info...
I switched default screen resolution on my S8 to QHD, and now my YouTube videos all default to 720p over WiFi. This is interesting, and leads me to believe this is an S8 system setting issue. Please let me know if anyone can replicate this, thanks.
Man, that would drive me nuts. Thinking of getting this for my wife, so thankful to come across this thread as she watches a lot of YouTube videos.
Sent from my MHA-L29 using Tapatalk
JesseMT4G said:
Man, that would drive me nuts. Thinking of getting this for my wife, so thankful to come across this thread as she watches a lot of YouTube videos.
Sent from my MHA-L29 using Tapatalk
Click to expand...
Click to collapse
Right. Not sure if everyone is having this problem though. I think it's safe to say there are some early bugs that hopefully get squashed with an update soon.
Mine doesn't change back. The only ones that go back to 480P or less are videos that aren't HD or high res. Tried this video kn 1080 P and it plays fine and takes advantage of the full screen capabilities of this phone.
https://music.youtube.com/watch?v=hqm7c_Y3tXQ&feature=share
I watched on the YouTube music app.
Sent from my wickedly kewl Galaxy S8 using my fingers. Duh!!!
truckerdewd said:
Mine doesn't change back. The only ones that go back to 480P or less are videos that aren't HD or high res. Tried this video kn 1080 P and it plays fine and takes advantage of the full screen capabilities of this phone.
https://music.youtube.com/watch?v=hqm7c_Y3tXQ&feature=share
I watched on the YouTube music app.
Sent from my wickedly kewl Galaxy S8 using my fingers. Duh!!!
Click to expand...
Click to collapse
Yeah, that video looked dull at first, but after a moment looked good, and when I checked it was at 1080. So at least the YouTube Music app shows in HD. But YouTube is still not behaving.
Dr. Fed said:
Yeah, that video looked dull at first, but after a moment looked good, and when I checked it was at 1080. So at least the YouTube Music app shows in HD. But YouTube is still not behaving.
Click to expand...
Click to collapse
I can get 720 P and above if the video is recorded like that. Don't have any idea why your having issues. Could be an issue with your ISP
Sent from my wickedly kewl Galaxy S8 using my fingers. Duh!!!
truckerdewd said:
I can get 720 P and above if the video is recorded like that. Don't have any idea why your having issues. Could be an issue with your ISP
Sent from my wickedly kewl Galaxy S8 using my fingers. Duh!!!
Click to expand...
Click to collapse
Definitely not my ISP. This is device-specific.
The entire Questions and Answers forum is littered with threads about very random bugs that only certain people are having, and are difficult to reproduce. Very strange.
Dr. Fed said:
Definitely not my ISP. This is device-specific.
The entire Questions and Answers forum is littered with threads about very random bugs that only certain people are having, and are difficult to reproduce. Very strange.
Click to expand...
Click to collapse
It's weired how some people can have issues with something on a device and other's not have those issues on the same device. The thing us, it's not isolated to Samsung devices. I've seen it on LG, HTC, even Apple. Can even happen with cars, TV's, etc. Who knows why it happens.
Sent from my wickedly kewl Galaxy S8 using my fingers. Duh!!!
And it's random video to video
I just clicked on the WW HD trailer - got 720p
Click on another video that I know is shot in 720p60 and it loads up as 360p
Both on wifi
It's not S8 specific. I have the same problem on my Galaxy Note 5. Let me know if anybody finds a fix. On Cricket Wireless. I use WiFi. Data limit is off. And I have default resolution set to 1080p in YouTube settings.
It still defaults every video to 480. Sometimes mid video then back again.
Internet is fast.
And, after today's update, which addressed a red tint that I never actually saw, the YouTube quality issue persists. I've tested this on three different WiFi networks, all fast. The problem still persists.
BizyGi said:
It's not S8 specific. I have the same problem on my Galaxy Note 5. Let me know if anybody finds a fix. On Cricket Wireless. I use WiFi. Data limit is off. And I have default resolution set to 1080p in YouTube settings.
It still defaults every video to 480. Sometimes mid video then back again.
Internet is fast.
Click to expand...
Click to collapse
My videos stay at the selected quality level once selected. But they all start at around 480 when the S8 display is set to 1080.
anyone else seeing this bug?
I might try a factory reset to see if it corrects this annoying little bug. Please chime in if you have any info, TIA.

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