Ok, so everything was working fine yesterday. I woke up this morning and decided to play a little 'world of photo'. It FC's, so I mess with it for a little bit before just trying to open my normal camera. When I try to open my camera, it puts the screen in sleep mode, so I have to hit the power button and unlock the screen like normal, then it gives me the error "Cannot connect to camera".
My phone is rooted and flashed with the latest Cyanogen business, but like I said, nothing was altered, updated, downloaded, etc. My camera just stopped working. Anyone have any thoughts or ideas? Really hoping to get this resolved without having to contact HTC, as I'm sure the unlocked bootloader screen will cost me a small fortune.
If I open an alternative camera app, it opens, but doesn't work. I can back out and then go to my default camera and it works until I close it. Then it won't open again without having to go through the steps of opening the other app, etc.
I'd try a nandroid restore.
Tried it already. Tried restoring back to original, wiping, everything else. Nothing worked. Camera wasn't working all morning, now all of a sudden it's working again. Guess I'll just count my lucky chickens and chalk this up as a win...
Well, my happiness was short lived. Still having the same problem. I'm really not sure what exactly it could be. But the fact it worked the one time today gives me hope.
also having this problem. tried a nand backup and also wiping and re-flashing the gapps and the cm-5.0.4.1 update.. still nothing
it seems my camera went bad somehow, tried even flashing the stock rom, nothing... i'm calling htc, crap my phone is unlocked.. wish me luck.
update: yeap, im getting a replacement. they put $529 on hold on a credit card, send you the device and once they get the "damaged" device they release the funds... meh..
Hey velazcod, you think we can get an update on his this worked out? I'm having the same camera problem and I too am bootloader unlocked. I'd like to hear how HTC handled your unlocked device.
sorry for not posting a status before... so here is what happened:
- Called HTC and they didnt have any issues replacing the phone since the issue seemed to he a hardware issue. They have been nice about this, depends on the hardware issue, I guess if you burn the motherboard they will probably get *****y.
- You can send it to get repaired or replaced, both are in warranty, unless they find some other issue (water damage, etc). However, if you decide to get it replaced they would take your credit card, and put $528 on hold for a few days until they get the original phone back. They dont actually charge it to the credit card, just an authorization, it all depends in your bank, for example my bank (chase) put the money back in my account after 5 days.
- Anyway, I got my "new" N1, and I double checked everything before unlocking the bootloader and doing our stuff. The phone was crap, it was slow and the sticker on the battery cover seemed like it was removed, maybe a refurbished unit. I called and *****ed about it, and they said I needed to send my original phone back, and then later on request another replacement. I kept *****ing because I could live with a bad camera for a few weeks, but not with a slow phone
- Anyways, in the end they allowed me to send back that refurbished unit. After a few weeks i had no response from them and I had to call them, a day after i got my new phone, this time it was good, so i unlocked it, did my thing, factory reset the original phone and sent it on its way.
- It all seemed good for a few weeks, until i got a call from HTC saying that I needed to pay for a repair fee ($60 something) because they had found the problem had been user damage. the girl had no idea how to back that up, and i kept saying that i had never drop the phone or broken the camera in purpose (which is true). She said she was going to escalate the issue and I would get a call back. Still waiting.
In the end I got my new phone and we are all happy, but be careful, I love HTC but don't let them screw you.
Sent from my Nexus One using the XDA mobile application powered by Tapatalk
$60 isn't that bad. I would be interested in exactly what they found.
yes that isnt that bad. and i would pay it no problems if it really was my fault. but really, i take care badly of my phones and i had never drop or have done anything to my phone that would cause this camera issue.
besides, the girl that called me had no idea what really happened or what they found, when they call me i will post the info here.
Quick update:
I was having the "cannot connect to camera" error. Turns out that it was an issue with my memory card. Apparently, the card was slightly mis-seated.
Prior to discovering that, I tried everything. I flashed other ROMs, nandroid flashed back to stock, and manually restored to stock.
The weird thing is that the memory card was still functioning properly in every other aspect. I could browse my phots in the gallery and browse the contents of the memory card in Astro. Prior to my discovery, I had also formatted the memory from the settings menu. On a whim, I shut the phone down, removed the memory card, reinserted the memory card, booted it back up and gave it a shot. To my surprise, it worked!
I just thought I'd let you guys know so anyone else having a similar issue can try reseating the memory card before giving up and paying HTC for repair.
moto211 said:
Quick update:
I was having the "cannot connect to camera" error. Turns out that it was an issue with my memory card. Apparently, the card was slightly mis-seated.
Prior to discovering that, I tried everything. I flashed other ROMs, nandroid flashed back to stock, and manually restored to stock.
The weird thing is that the memory card was still functioning properly in every other aspect. I could browse my phots in the gallery and browse the contents of the memory card in Astro. Prior to my discovery, I had also formatted the memory from the settings menu. On a whim, I shut the phone down, removed the memory card, reinserted the memory card, booted it back up and gave it a shot. To my surprise, it worked!
I just thought I'd let you guys know so anyone else having a similar issue can try reseating the memory card before giving up and paying HTC for repair.
Click to expand...
Click to collapse
Well, keep in mind that it could be a placebo effect, and you think you are fixing it by fiddling the SD card but its not real.
The reason I tell you that is because, when the issue started happening for me, I would get that error randomly, and then it started happening more frequently until it totally stopped working.
Also, the Camera app not detecting the SD card gets an error when you try to take a picture and it actually says the specific SD card error. Try taking the SD card out and try it out, you will get a visual of the camera on the display, but when you try to take the picture it gives out the "SD card not detected" error... on the other hand, you might be experiencing something totally different.
This error "cannot connect to camera" also comes with the camera app not loading completely and visual of the camera not loading on the screen. Also try loading up the Barcode Scanner, you should get a similar error and no visual of the camera.
I agree that it could be placebo effect. But, I was experiencing all of the things you describe regarding the camera app not loading completely and barcode scanner not working properly. I know the error that you're talking about when you open the camera app without any memory card at all and that definitely was not what I was experiencing. Also, the was nothing random or intermittent my cannot connect to camera errors. It stopped working about four days ago and no ammount of reboots, reflashes, or nandroid restores could bring it back. It wasn't until I reseated the memory card that the camera was able to load and function again. My suspicion is that when a memory card is present and you open the camera app, it tries to do something with the card as part of the loading process. I suspect that the card being slightly mis-seated causes this to fail and prevents the camera from loading properly.
I will definitely keeps you guys posted. Hopefully this is a lasting fix and not a placebo.
moto211 said:
I agree that it could be placebo effect. But, I was experiencing all of the things you describe regarding the camera app not loading completely and barcode scanner not working properly. I know the error that you're talking about when you open the camera app without any memory card at all and that definitely was not what I was experiencing. Also, the was nothing random or intermittent my cannot connect to camera errors. It stopped working about four days ago and no ammount of reboots, reflashes, or nandroid restores could bring it back. It wasn't until I reseated the memory card that the camera was able to load and function again. My suspicion is that when a memory card is present and you open the camera app, it tries to do something with the card as part of the loading process. I suspect that the card being slightly mis-seated causes this to fail and prevents the camera from loading properly.
I will definitely keeps you guys posted. Hopefully this is a lasting fix and not a placebo.
Click to expand...
Click to collapse
I see what you mean. Makes sense, keep us posted.
Update:
So, although the fix I previously mentioned did work, I started having other issues that indicated that the actual camera hardware was failing. When I would start up the camera app the camera image displayed on the screen started showing color distortion. Sometimes it would do that and sometimes it wouldn't. I noticed that if it wasn't distorted, I could lightly squeeze the sides of the phone and the image would become distorted and would not go back to normal after I stopped squeezing. I figured that indicated hardware issues but decided to try a low level format on my memory card just in case it was an issue of bad blocks on the card. The format didn't fix anything. A few hours later, the camera died and never came back. I started a ticket with HTC for an advanced replacement. I received my new phone on Friday and am sending back the old one today. I restored it to unrooted factory ROM and recovery image. I will keep you guys posted as to what, if any charges they try to stick me with.
moto211 said:
Update:
So, although the fix I previously mentioned did work,......
Click to expand...
Click to collapse
crap, that's what i thought. that sucks. keep us posted :-/
Final update:
I returned my phone with the broken camera on Monday. Tuesday I received an email stated that they had received my device and it had a link to website that I could use to get updates on the status of the repair/return. I checked in the following day with no change. Today it showed this:
Status: We have completed your case. If you can help us improve our service, or would like to comment, please contact HTC customer service representatives.
Service Type: Repair
Service Model: C4-On site exchange
Failure Description: C/x states can not open camera app-freezes or force closes
I even called HTC to make that the ticket was closed and that they didn't need anything else from me. They said that everything was good.
moto211 said:
Final update:
I returned my phone with the broken camera on Monday. Tuesday I received an email stated that they had received my device and it had a link to website that I could use to get updates on the status of the repair/return. I checked in the following day with no change. Today it showed this:
Status: We have completed your case. If you can help us improve our service, or would like to comment, please contact HTC customer service representatives.
Service Type: Repair
Service Model: C4-On site exchange
Failure Description: C/x states can not open camera app-freezes or force closes
I even called HTC to make that the ticket was closed and that they didn't need anything else from me. They said that everything was good.
Click to expand...
Click to collapse
Good to hear that.
On my case, I was never contacted again by the "escalated rep"... but I just checked my ticket/case and it seemed to have been closed, so I guess good news.
Hello Guys,
I am having the same problem as you both had. Í am seeing the same symptoms such as not able to run the camera app. My phone screen goes blank when i try to open the camera app and the bar scanner program says it cannot connect to the camera and that I might need to restart my device. I have tried to use previous roms and removed the sd card but nothing seems to work. I am wanting to send it in for repair but I wanted to know what else I should do to my phone besides reflashing the stock rom. Did either of you have the amonRa recovery program and how did you remove it if you did. Is there anything else I should do?
Thanks.
I got the original shipping rom package from modaco and renamed it PASSIMG.zip and flashed it from the bootloader. It restored everything to stock...recovery, radio, and os.
Hello guys, I've acquired my New Moto X last monday and I've been using since then. It a fantastic phone and everything else but I have a problem with the moto voice. I use it like, 5 times a day, works perfect, but after a time, and I have a theory that it's conflicting with other apps installed in the phone, it became too slow. Like, i say my activation phrase, it beeps but nothing shows up, only 10 seconds later a very slow and laggy version of the interface. It also happens when I open it directly from the Moto app. After this, I've done a factory reset on the phone, and the Moto Voice came back to life... BUT, after 3 days it started again... Then I done it again... And guess what in 24 hours the same error. The worst part is that I dont' know if they are going to solve this error, I have already reported it but I don't know... And if I send it back to the store to get a new one I'll probably saty almost a month without a phone... Anyone else have this problem? Any solutions
Did you try clearing cache?
Also, are you on the latest version 6.1.10.1?
Yes to both!
I found the OK google feature responds faster and better. Just as long as you don't want to command other apps.
I'm having the exact same issue. It's very slow. Same issues after factory reset. Also - when it does work, works with Google Now, but none of the MOTOX apps like 'find my phone' etc.
any resolution?
Same thing here
I have had the same issue. I tried uninstalling and reinstalling several times with no luck. The few times I've managed to get through the entire voice set up it ends up un-checking my launch phrase with in a few uses and moto voice stops working. I keep providing feedback when the voice app fails and hopefully they will figureboit why this is happening. Happy to hear its most likely not my device and an issue with the app.
I have the same problem and i may have located the problem. Try turning off bluetooth completely and see if the problem still exists?
I know there is a lot of information on this, however my problem appears to be a bit more chronic all of a sudden. If anyone has any idea what this is (especially if it is a possible hardware issue), I would really appreciate it.
This started the past weekend and has been driving me crazy ever since. After uninstalling facebook on Saturday, I got the pop up. Rather than messing with trying to fix it, I went and reflashed the rom. While restoring all my apps, the error popped up again. Convinced there as something up on the phone or the sdcard file system, I restored back to stock 4.4.2 with odin. I rooted, went through the same restore process and after one of my reboots, it came back. Finally I searched and did "restore app defaults" in the application manager. That worked for a while, but came back a few times, until finally that method wouldn't fix it anymore.
Last night I reflashed with odin again. This time I didn't root. Everything was fine all day until I decided to uninstall twitter and the acore message is back. Doing an app reset did fix it again, however I am afraid at this point to reboot the phone or do anything else.
I had this problem maybe once about 3 months ago, now I can't get ride of it no matter what I do. I should also point out that I did not do a TiBu restore or anything, I installed all my apps through the play store.
Thanks in advance guys
Have you tried going into application manager and clearing data for contact storage? It's what I do when I get this error message
majortaylor said:
Have you tried going into application manager and clearing data for contact storage? It's what I do when I get this error message
Click to expand...
Click to collapse
I did that, however it usually didn't work. I had to reset all application defaults and the issue usually went away. During one of my reflashes, even that didn't work anymore.
Seems like the issues started when either I turned off one of the bloatware apps, or deleted something. Sometimes the acore would start right away, other's after I rebooted the phone.
This last time, I got the phone setup, I got 2 acore's early on (Clearing app defaults worked both times). I didn't do anything else to the phone for a few days. Last night I finally rooted, installed safestrap and my other root apps and so far everything seems stable. I will just do a twrp backup before removing anything in the event things go bad again.
What still bothers me is don't know what caused this all of a sudden. I've been flashing roms for years and never once had this sort of problem. I will all set to consider this a hardware issue, until it finally settled down.
This is one of the weirdest problems I've had. I'll try to be very specific. I'm running Android 6.0 on a Moto G 2014. I was just using my phone, on YouTube, when it decides to randomly reboot. Ok, just an error. Then I noticed that my phone's lockscreen never shows up anymore, and I can't pull down the quick settings. I thought it was just an error from the unexpected reboot it had, so I do a full reboot. No change. Okay, maybe clearing cache and dalvik will solve this. Cleared, reboot, Android is Upgrading, and no change. Okay, now I'm worried. So I restore a system backup from a month ago, reboot, and no change. I also tried uninstalling xposed framework, and no change. Now I don't know what else there is to do before factory resetting, because I really don't want to do that. By the way, here's all of the problems I've noticed since that reboot:
Can't pull down notifications.
Lockscreen will not show up at all.
Home button does not work at all, pressing it does nothing. I have to press back if I want to get to the homescreen.
"Developer options are not available for this user" error screen, even though I'm the only user
adb won't respond (probably for the reason above)
I get no notifications at all
I can't receive calls
Any tips or steps I should take to find this problem? Any help is appreciated.
Solved
Restoring System, Data, and Boot from early June took the problem away. But it bothers me that I'll never know what the problem was.
Good morning everyone. I have been a long time lurker. Thanks to the incredibly talented people on this forum, I was able to root my phone about 8 months ago. Now I hope that someone here can help me. About a month ago I experienced a screen glitch. I picked up my phone one day and it suddenly had a black bar across the screen along with scrambled pixels. I tried to reboot, got stuck in loop. So I booted into twrp and did a full restore. Everything was working fine for a fee days, then I started to notice things were wrong. I can no longer get Bluetooth or my mobile hotspot to turn on. I click the button in settings and the widgets on my homescreen. They will slide to on back be greyed out. They never turn on, in fact if unleavened one of the settings, the slider is off again when I return to it. App in my apk drawer all say app not installed when I try to uninstall them. Uninstalling them with lucky patcher, google play (for official apps) and the built in "Make more storage" in settings, is the only way to uninstall apps. The apps setting crashes when I try to uninstall through that. The only way to install 3rd party apk files is through lucky patcher. I have cleared cache files and data in apps that had it. Bluetooth widget app along with some other apps always show 0.00 data. When I try to open my data usage setting it informs me that there is no activity found for this action. Hardware test show that Bluetooth is fine, I am suspecting serious software failure. I have even tried a factory reset a few times to no avail. Thank you again for all of your hard work and I hope some of you will be able to guide me through at least some of my problem. Btw, I have not installed any custom roms. I had xposed a few weeks before my problems started. After realizing how much space it used up along with the tweaks, I decided to remove it. I am in no way saying that xposed is to blame, just stating that I had it installed at one point. One more thing, I have searched the forum and google, for solutions to individual issues. Tried all the things I read to do. I'm still on lollipop also. HTC sync doesn't recognize my phone as being connected either