Hi Guys,
Recently, my galaxy note 9 screen stopped working after updating the firmware. The screen started becoming green and eventually stopped working. The phone is out of warranty. I raised a complaint and Samaung has replaced the screen free of cost after one month of follow ups(which meant that they have agreed that the screen issue was due to the firmware that they released, else why they gonna replace screen free of cost?).
Now, after the new screen replacement, the firmware is still the same as it was before the screen replacement. Service centre has just done a factory reset. I am afraid that the same firmware could again cause damage to the screen. There are newer versions of firmware released but I dont know whether to update or not. Attached screenshot shows my current firmware version.
Thinking to go for custom roms but my usage doesn't need it.
Please suggest.
You could download the latest firmware from the sammobile and flash via odin.
Related
I have an unrooted I9305 bought new from eBay in the UK, I believe the handset came from Singapore. I did a factory reset on it once and it restarted in Chinese or something similar!
I have just received an OTA notification that Android 4.3 is available, I haven't installed it yet. I am in the UK on T-mobile. Is it safe or advisable to install this update? From what I understand it will be 4.3 designed for Singapore, I don't want to screw my phone! I contacted Samsung support who came back to me within a couple of hours, confirmed that the handset was from Singapore but didn't seem too sure what would happen if I take the update. They suggested I should take it to a Samsung service centre and have it flashed with the UK stock firmware (which I would prefer) but the nearest one is 40 miles away, they would probably charge me for it, and Samsung said it would invalidate the warranty anyway.
I tried Kies to see if it would give me any more information about exactly what the update is, but Kies seems to be confused. I have version 2.6.1.13105_6 which is the latest according to Help->Check for updates in Kies itself, but when I plug in my phone Kies tells me I have to update Kies itself before updating my firmware. Samsung suggested using Kies3 which I tried but it says my phone is not compatible. I have had slightly better luck with an older version of Kies 2.3.3.xxx which displays my current firmware version and tells me there is an update, but doesn't show the latest firmware version so I still don't know what it will be.
I have just installed a smaller FOTA update and the handset build number now shows JZO54K.I9305ZHBMK1 but this gets no hits in Google so I don't know what it is.
I haven't rooted the phone as the guides usually say only do this if you know what you are doing, and I am clever enough to know how much I don't know!
Is it safe to install the OTA update and will it lose my current settings (like language) if I do? Or is there a better solution?
spencetj said:
I have an unrooted I9305 bought new from eBay in the UK, I believe the handset came from Singapore. I did a factory reset on it once and it restarted in Chinese or something similar!
I have just received an OTA notification that Android 4.3 is available, I haven't installed it yet. I am in the UK on T-mobile. Is it safe or advisable to install this update? From what I understand it will be 4.3 designed for Singapore, I don't want to screw my phone! I contacted Samsung support who came back to me within a couple of hours, confirmed that the handset was from Singapore but didn't seem too sure what would happen if I take the update. They suggested I should take it to a Samsung service centre and have it flashed with the UK stock firmware (which I would prefer) but the nearest one is 40 miles away, they would probably charge me for it, and Samsung said it would invalidate the warranty anyway.
I tried Kies to see if it would give me any more information about exactly what the update is, but Kies seems to be confused. I have version 2.6.1.13105_6 which is the latest according to Help->Check for updates in Kies itself, but when I plug in my phone Kies tells me I have to update Kies itself before updating my firmware. Samsung suggested using Kies3 which I tried but it says my phone is not compatible. I have had slightly better luck with an older version of Kies 2.3.3.xxx which displays my current firmware version and tells me there is an update, but doesn't show the latest firmware version so I still don't know what it will be.
I have just installed a smaller FOTA update and the handset build number now shows JZO54K.I9305ZHBMK1 but this gets no hits in Google so I don't know what it is.
I haven't rooted the phone as the guides usually say only do this if you know what you are doing, and I am clever enough to know how much I don't know!
Is it safe to install the OTA update and will it lose my current settings (like language) if I do? Or is there a better solution?
Click to expand...
Click to collapse
no u won't lose language english is in the blood of every Rom
Download a uk rom a d flash it with odin if ur afraid of any network issues. Since yur going to update via ota it makes no diff. Ur bootloader will be updated to the knox bootloader. And since you are not going to root it... just use odin to flash official i9305 firmwares. You cant go wrong.
Sent from my GT-I9305 using Tapatalk
Thanks.
hayabusa08 said:
just use odin to flash official i9305 firmwares. You cant go wrong.
Click to expand...
Click to collapse
I hope you are right! I presume flashing the firmware will remove all the apps and data I have put on the phone? Alternatively if I just take the OTA update is it likely to cause any issues or you can't be sure what it will do? And will that also wipe all my current apps and data? I have all the standard stuff backed up but since I haven't rooted there is some app data that can't be backed up, as far as I know.
As i have experienced before... unrooted phones data is not possible to be backed up. Heard of helium but yet to use it. So you may actually find out more about Helium app. Another alternative is you can use Kies to back up data.
Secondly check your gsm and lte bands of your phone and the carrier that ur using in uk. If the carrier supports it then it should not be of any issues with connectivity. Sgp phones are unlocked and usable worldwide. I dont see any issues unless your phone is faulty.
Sent from my GT-I9305 using Tapatalk
Hi,
I am trying to fix a broken SM-T710 which is stuck in a boot loop. I have been working on this for the last 24 hours and I have not gotten very far. I would be very grateful if someone could tell me what else I can try.
First, here are the symptoms:
Holding the power button while the tablet is not plugged in will cause it to show Samsung Galaxy Tab S2 powered by android, then it shuts off.
Plugging in the tablet starts a bootloop, flashing the same message as above, shutting off, and repeating
I have not been able to get the tablet into recovery mode
I can get the tablet into download mode (home+vol down+power)
In download mode it says:
ODIN MODE
DOWNLOAD SPEED: FAST
PRODUCT NAME: SM-T710
CURRENT BINARY: Samsung Official
SYSTEM STATUS: Custom
Secure Download : Enabled
KNOX WARRANTY VOID: 1
RP SWREV: B:2 K:0 S:0
What I have tried so far is connecting the tablet into my PC and running Samsung Smart Switch. I did the emergency recovery and initialization within that software. After entering the model and serial numbers, it downloaded the software update and initialized it on the tablet, I could see the progress bar on the tablet during the initialization phase. It successfully resets the tablet but then the boot loop begins again.
I also tried downloading the firmware from Sammobile and flash in Odin. The file I have tried flashing is T710XXU2BPB1_T710XAR2BPB1_HOME.tar.md5. ODIN flashes the files and resets the tablet...back into a boot loop. I have not tried checking re-partition when I do this, as I do not know what to do about the PIT file
Is there anything else I should be trying? Thanks
Just flash using your original firmware.
This tablet came from eBay so I do not have any idea what the original firmware is. Everything I know about the tablet is in the first post. I assume that Samsung Smart Switch downloaded the original firmware since it required the model # and serial #. I am guessing that the tablet is from the USA but I do not even know that 100%
asty said:
This tablet came from eBay so I do not have any idea what the original firmware is. Everything I know about the tablet is in the first post. I assume that Samsung Smart Switch downloaded the original firmware since it required the model # and serial #. I am guessing that the tablet is from the USA but I do not even know that 100%
Click to expand...
Click to collapse
It's a hardware failure. Several others have had the same issue. Main board needed to be replaced.
I have the same issue here. It's a T715C which I bought in Singapore (distress purchase, rather than bargain hunting) and brought back to the UK.
Given that it's more than a year old, but a known fault, does anyone have any alternatives to taking it to the local recycling centre?
gswarbrick said:
I have the same issue here. It's a T715C which I bought in Singapore (distress purchase, rather than bargain hunting) and brought back to the UK.
Given that it's more than a year old, but a known fault, does anyone have any alternatives to taking it to the local recycling centre?
Click to expand...
Click to collapse
Try NAND erase while installing the firmware with odin.
I'd also try installing kitkat firmware if you can find it. Sometimes a downgrade fixes issues. You can then upgrade as normal.
Thanks. I'll have a Google and work out what that means. All my (many) Android devices have always been unrooted and only upgraded OTA!
gswarbrick said:
Thanks. I'll have a Google and work out what that means. All my (many) Android devices have always been unrooted and only upgraded OTA!
Click to expand...
Click to collapse
Hang on I had a bit of a brain freeze there. The earliest firmware will be Lollipop.
Try the Hong Kong firmware. Instructions to install are on the page.
https://updato.com/firmware-archive-select-model?record=E4B33EF21DCD11E6949E0CC47A44B7B2
Worth a try, I guess. Used Odin to flash the oldest Lollipop firmware I could find - with the NAND Erase All option - and it all seemed to work, but came back in the same state - six seconds of the boot splash screen followed by a second of black screen and repeat...
(Tried Marshmallow ROMS, too - no luck)
I just got brand new Xperia X Performance that came with 6.0.1, and I'm trying to figure out why I can update it. It's unlocked but not rooted, basically right from the factory as far as I know.
When I go into Software Update in the phone's settings, it says "Your device already has the latest available system updates."
When I use the Sony app on my PC it says my system software is up to date.
I actually can't find anything about this issue, anybody here have any ideas?
Thanks!
try downloading and running xperifirm, find out if your region has the update at all, you should be able to update atleast to 7 anyway
There are a few variants that are considered as internal units or something like that and they don't get OTA updates, also HK units were stuck on 7 for some reason last time I checked. Mine is a french model, and yesterday I received the april security patches while the global variant got it two months ago
st3ch said:
try downloading and running xperifirm, find out if your region has the update at all, you should be able to update atleast to 7 anyway
There are a few variants that are considered as internal units or something like that and they don't get OTA updates, also HK units were stuck on 7 for some reason last time I checked. Mine is a french model, and yesterday I received the april security patches while the global variant got it two months ago
Click to expand...
Click to collapse
Thanks for the reply.
Here's a screenshot of Xperiafirm. https://ibb.co/dUCN3T
I'm in Canada, though I'm on Freedom Mobile, not Rogers or Bell. I don't think my carrier ever sold this phone, and I'm not sure what would happen if I flashed 8.0 made for Bell or Rogers phones.
Ideally I'd like 7.1.1 Canadian generic for Xperia X Performance, but I can't seem to find that anywhere.
I've also never done this so I don't really know what I'm doing, and don't want to void my warranty!
Thanks for you help!!
Good the ROMs that you see for Canada are all latest 8.0 with May security patches and maybe your phone is one of these and the updates just got stucked for some reason.
First you have to check what kind of model you have to check this, to do so you should open the dialler and type
*#*#7378423#*#*
From the service menu you should select -> Service Info -> Software Info and look for Customization Version:
As I said mine is a french model so it states 1302-9342_R2E your should be something different but only the first 8 numbers matter
then look this number in Xperifirm if yours is everything different from Internal Unit (second column from the screenshot) then there is a easy way to try and update without loosing your warranty
First there is always a risk! But I have done this a few times for my Xperia U and Xperia M5 and had no problems at all.
Do a backup - contacts...everything you need as it will delete them
charge the phone to at least 80%
then you should go to the Xperia Companion and do a software repair, not update but repair
It should install the latest version for your phone but it shows the version it installed only when it's finished...
Even if it has not installed the latest update then just connect the phone to your wifi/LTE and try the OTA updates again (could take up to an hour)
This is the safest way that will not void your warranty in any way but will delete your info (contacts, pics..etc. ) so do a backup prior
And if possible use a laptop with a working battery as even a 1 second glitch in the grid could cause the phone to get bricked
And if your phone is imported from China and the customization number is considered as an Internal Unit the only way you could get 7.0 or 8.0 is by flashing and another ftf file as the ones for Bell Canada or Rogers, there are actually some ROMs uploaded in XperiaBlog
there could be some in XDA but I have not search for any
st3ch said:
Good the ROMs that you see for Canada are all latest 8.0 with May security patches and maybe your phone is one of these and the updates just got stucked for some reason.
First you have to check what kind of model you have to check this, to do so you should open the dialler and type
*#*#7378423#*#*
From the service menu you should select -> Service Info -> Software Info and look for Customization Version:
As I said mine is a french model so it states 1302-9342_R2E your should be something different but only the first 8 numbers matter
then look this number in Xperifirm if yours is everything different from Internal Unit (second column from the screenshot) then there is a easy way to try and update without loosing your warranty
First there is always a risk! But I have done this a few times for my Xperia U and Xperia M5 and had no problems at all.
Do a backup - contacts...everything you need as it will delete them
charge the phone to at least 80%
then you should go to the Xperia Companion and do a software repair, not update but repair
It should install the latest version for your phone but it shows the version it installed only when it's finished...
Even if it has not installed the latest update then just connect the phone to your wifi/LTE and try the OTA updates again (could take up to an hour)
This is the safest way that will not void your warranty in any way but will delete your info (contacts, pics..etc. ) so do a backup prior
And if possible use a laptop with a working battery as even a 1 second glitch in the grid could cause the phone to get bricked
And if your phone is imported from China and the customization number is considered as an Internal Unit the only way you could get 7.0 or 8.0 is by flashing and another ftf file as the ones for Bell Canada or Rogers, there are actually some ROMs uploaded in XperiaBlog
there could be some in XDA but I have not search for any
Click to expand...
Click to collapse
Thanks so much for the reply...I discovered the version of Android installed on my phone is a version meant for Journalists/Reviewers/Commercial use, and can not be updated. I just got a refund for the 3-year warranty portion of my purchase after pointing this out to them. So after the 90 day warranty that came with it runs out, I'll be able to do anything I feel like with this device.
I'll be looking for a safe way to install 7.1.1 hopefully, and if not then 8.0. There seem to be less issues with 7.1.1, but there's really only one way to find out: when I start using it.
I'll definitely need a point in the right direction when it comes to that though. I understand Sony has an official flashing tool, and you have to unlock the bootloader (which is supported on my phone even with this version). But I haven't done it before and don't know how.
Hi,
Oh well, I give it a try...
after a month of research I decided to ask for help regarding my issue. I've purchased a note 5 from ebay and it was sold to me as an international version (SMN920F - ok now I already know "F" for fake), but revealed that I been cheated with a korean version of the phone. It was flashed with a Saudi firmware but the sim card was not recognized by the phone. The touch screen appeared bit bogus, the keys were inaccurate as well so I've tried to flash the stock 7.0 android. Finally made the sim recognized, but the touch issue remain. I've found lots of instruction on code #2663.
Here's the thing, that every time I update the TSP firmware it passes, but the TSP threshold always shows fail.
I've tried to downgrade the phone to 5.1 or 6.0 android to have a different version of the TSP firmware, but unfortunately I couldn't downgrade the TSP firmware as it was failing.
I'm not sure, that the seller has changed the TSP of some other model's or they all the same.
The SPen is also inaccurate, almost 5mm off the tip. Any tool exist to fix it or as a last option offer the phone for the kitchen bin?
Thanks.
Hello all.
My S20FE (SM-G780F) has not updated from OneUi 3 and Android 11. It always says that I'm using the latest software. I've tried factory resetting the phone and using Smart Switch to no avail.
I'm in the UK. Never lived anywhere else. I reside here permanently. It's where I bought my phone brand new.
I checked the service provider software version and it says ZT0/ZTO,ZTO/EUX . However, when I use the dialler method to check the same information it says the CSC is BTL3.
I researched and ZTO seems to refer to Brazil. I've never been to Brazil or anywhere in that vicinity so I don't know why it says ZTO as the service provider information.
Could this be why I'm having issues updating? If the phone thinks it's Brazilian then it would stop me updating if I'm in the UK? Is that correct?
Samsung suggested I send it to them to flash the drive but they require a proof of purchase and as I bought the phone over 2 years ago I can't for the life of me find the original order email.
Just for clarification the phone has never been rooted or modded and all software etc is "official." I've looked into flashing the software with Odin. Would I need ro download the update file for the CSC my phone says it is or for the CSC it should be? Do I only download the latest update or would I have to stack them and download all the previous ones my phone missed too?
Please help before I tear my hair out.
flashing the phone yourself with Odin is very easy, there are dozens of YouTube vids to get an idea from. actually downloading the firmware is more difficult.
whoever sold you the phone is who you should be angry at, it obviously wasn't intended for use here. let me know if you want help flashing!
Same thing happened to my Mom's phone (a Galaxy A series device).
Use this guide and manually flash the latest firmware.