I have the ATT Us variant. It has been stuck in 8.1 for a couple of years. It has been having some serious overheating issues for the past few months and so I wanted to get it upgraded to 10. It also has many other issues with the OS and I am hoping this will resolve it. I turned off updates when I got the phone because at the time I preferred 8.1 over 9.
Anyway, I cannot figure out how to get the updates to work again. I turned auto update back on a week ago. I am on wifi because I am in central Mexico for a while.
When I installed and tried Smart Switch, it said the phone was fully updated which is not true. I have it on the very first ATT update of 8.1.
I do not want to reinstall/factory reset the phone right now, so a fix that allows it to just update would be wonderful.
SM-N960U is the model.
Anyone have any ideas as to how to unstick this?
Related
My girlfriend just got a Moto X from the holiday sale last week. She bought an AT&T branded devices so she could use it on Straight Talk.
It works fine on the network, but the OTA updates would just not work at ALL. Every time it wanted to update, it would ask to be on the wi-fi network, which it already was. And if we ever got a progress bar, it just said "Will Resume when on Wi-Fi" and showed a 0% progress for over an hour.
Motorola support was utterly useless, they hung up on us, TWICE, after 2+ hours of phone calls, and the third time the level two technician, who we were told could force the update, told us we could factory reset the phone to make it work.
After THAT failed, he told us we could just mail it back to Motorola and they'd install the update themselves. At that point I just used RSD Lite to flash the 4.4 stock firmware, because it was much faster than waiting two weeks for the same thing. Now I'm not sure if the OTA updates are working still, but she's been unable to download the new boot services or active notifications apps, which makes me thing there are still problems with it.
Anyone else have these issues with OTA updates? Specifically with the AT&T variant?
Anything would be helpful!
I am having the same problem on an AT&T model purchased from the holiday sale. I tried the factory reset suggestion and that didn't work. I am actually on the phone with level two support right now hoping for a solution. I will post a follow up if anything works to resolve this issue.
I updated two Moto X's to 4.4 with no problems at the beginning of the month, but I had this same issue this past weekend when my latest Moto X arrived and I tried to update it. I finally got the update to download by tethering to my other phone instead of using my home Wi-Fi. Sucked that it used my AT&T data, but at least it worked. I researched it a bit and apparently some Motorola Android phones have had this issue before. Others said it will eventually download if you just leave it, but it could take a while. Pretty sure it's an issue with Motorola's update servers because a bunch of people will report it at once and factory resetting doesn't help.
I haven't had this issue but you can always just download the OTA manually and sideload it with adb.
Sent from my Moto X
gtg465x said:
I updated two Moto X's to 4.4 with no problems at the beginning of the month, but I had this same issue this past weekend when my latest Moto X arrived and I tried to update it. I finally got the update to download by tethering to my other phone instead of using my home Wi-Fi. Sucked that it used my AT&T data, but at least it worked. I researched it a bit and apparently some Motorola Android phones have had this issue before. Others said it will eventually download if you just leave it, but it could take a while. Pretty sure it's an issue with Motorola's update servers because a bunch of people will report it at once and factory resetting doesn't help.
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Okay, as much as it sucks, it's somewhat comforting to hear that others are having the issue as well.
Since it was new out of box, and all Moto Support wanted to do was install it at their factory, we just used RSD Lite and pushed the 4.4 factory image.
_MetalHead_ said:
I haven't had this issue but you can always just download the OTA manually and sideload it with adb.
Sent from my Moto X
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Click to collapse
We just wound up flashing the 4.4 Factory Image from RSD Lite in the end. Is there a good repo for OTA zips for ATT though? I found one for an earlier update listed here in XDA (the one that brought some camera fixes), but I couldn't find any other stock OTA zips that could be applied via stock recovery outside of that one.
soxfan37 said:
I am having the same problem on an AT&T model purchased from the holiday sale. I tried the factory reset suggestion and that didn't work. I am actually on the phone with level two support right now hoping for a solution. I will post a follow up if anything works to resolve this issue.
Click to expand...
Click to collapse
If support doesn't help (they were pretty sucky towards us), you can use RSD Lite to apply the factory 4.4 image to the phone without any modifications
Tmobile version not updating either
I have the Tmobile variant. Its not taking the update either. Two different ways its prompting and not working. The first is I have a notification that the update will begin when I'm on wifi. I'm on wifi and it never starts. After reboot, I check the 'about phone', --system updates. "It tells me an update is currently being downloaded. You will be notified when the download is complete."
Waiting and waiting.....
After my second call yesterday, level two escalated me to level three. They called me this morning, (they don't take incoming calls) and the rep pushed the update to my phone. It took about 10 minutes and then the update started downloading. After a reboot I was then able to download the kitkat update. So now all is well. One of the reps at level two said he tried pushing the update to me (on Monday) but it didn't work. I guess level three has more power. Anyway, it did resolve my issue.
Good luck to the rest of you with this problem and Happy Holidays to the community.
My wife took her phone to work and connected to wifi there...update came through. I'm guessing either motorola servers cleared up, or needed a different wifi...but either way, resolved.
I have two ATT note 3's, my own, which is on 4.3 and rooted, and my wife's is completely stock. Mine tried to do the OTA update but fails to complete, most likely because I'm rooted, I'm guessing. Her OTA went through and she was updated to 4.4.2. Since the update SMS appears to send out fine from the phone, but never actually does based on testing. The APN settings initially reverted back to AT&T, so after setting that back, mobile data worked fine again.
We both recently ported from AT&T to Striaght Talk and use an AT&T Microcell in our home. It has all been working well until the 4.4.2 update to her phone, that's all that changed.
I have tried quite a few different APN settings but have seen no change. Right now I am not sure if this is an Android issue or Straight Talk issue. I've done the very obvious things like rebooting the phone, I'm just unsure on what the next troubleshooting steps would be, other than contacting Straight Talk or googling these symptoms, but it's just a very broad problem to find a specific fix for.
FYI, I am a new Android user.
Two weeks ago I got the Nexus 6 from T-Mobile. When I first got the phone there were no updates available for the phone. And I know at that time only version 5.0.1 was out, and it won't update that. And since then I haven't received an update for the phone. When version 5.1 was release I was excited to update. The phone tells me that my phone is up to date every time I check it throughout the day. My phone is still running version 5.0.
I did see that the update(5.1) was available when I erased my phone. I had no accounts signed in to the phone and I prevented anything to update except 5.1, but it went away and never downloaded.
I have forced stopped "Google Services Framework" multiple times and deleted the information, restarted the phone, and still no update.
I have called T-Mobile tech support to get help from them and they sent me a new phone, and still no luck.
What can I do to get the update? Is it possible that the SIM card I am using is from my iPhone 6 is preventing this?
I see that everyone is downloading updates and side loading them, but all the guides are pretty vague. I am on a Macbook so I don't understand the commands, but I do know how to use the terminal. I would like to stay away from side loading because my lack of experience.
Just be patient
The update comes out in waves, some get it later then others. You'll get it eventually
First, look here:
http://www.droid-life.com/2013/11/2...or-updates-on-nexus-devices-isnt-helping-you/
Also, try pulling out your Sim card and rebooting the phone. Let it sit without Sim and see if update returns.
Ok so I just acquired an S6 (AT&T, OEM/not rooted) and I know that 7.0 is rolling out for it and after some investigating it seems that the only way I'll be able to update it to 7.0 from 6.0.1 is if my baseband is at a certain version, which it is not. There are 3 listed updates for this phone on the At&T site that I don't seem to have (SPL Nov 1, SPL Dec 1 & SPL Jan 1) and I'm wondering how I can apply these updates and at least have my phone up to date. I've tried checking OTA updates and also installing SmartSwitch and it says that my phone is currently updated and doesn't offer any patches. Any help is appreciated!
Here's a screenshot of where I'm at now-
http://imgur.com/a/PcnFQ
No OTA updates if it's not on the AT&T network, sadly. I have an AT&T S6 on Cricket and I get my updates by going to a Best Buy with a Samsung Experience Center inside. They can update it for you. If that's an option based on where you live you can wait a couple weeks, they didn't have the Nougat update yet when I checked yesterday. Otherwise, since it's a new phone and presumably you don't have any data on it to lose, you can update manually. See this thread to start:
https://forum.xda-developers.com/att-galaxy-s6/general/att-galaxy-s6-firmware-thread-t3525469
09dgceph said:
No OTA updates if it's not on the AT&T network, sadly. I have an AT&T S6 on Cricket and I get my updates by going to a Best Buy with a Samsung Experience Center inside. They can update it for you. If that's an option based on where you live you can wait a couple weeks, they didn't have the Nougat update yet when I checked yesterday. Otherwise, since it's a new phone and presumably you don't have any data on it to lose, you can update manually. See this thread to start:
https://forum.xda-developers.com/att-galaxy-s6/general/att-galaxy-s6-firmware-thread-t3525469
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Thanks for the tips. I'm on cricket actually so going into a Best buy might be the best option when they get it. Do you have to pay them to do it? Will i get my phone back right away or do I need to leave it with them for a while ? Side question for you - do you use the hotspot on the s6? That's something else I'm trying to get working/enabled.
It's free. I've done it three times and it's been a breeze. You don't leave your phone, you just wait around for the updates to install. Depending on how many updates you are behind it can take a while, but there are plenty of ways to kill time at Best Buy. You can check online which ones have the Samsung Experience Center inside.
As for hotspot, I never use it.
Hi! Thanks for reading my problem.
I have a tmobile note 8 that I have successfully switched to verizon firmware according to the guide here. It got the verizon boot logo and bloatware just like vzw phone.
It work perfectly after the switch, 4g lte ,call or text all work.
But it will drop after a while of use. It can be a few hours or few minutes. I cannot receive call, cannot access internet, cannot make call...
If I restart it all will become working again for a while. Any recommendation how to fix it? Thanks again.
I have a note 8 (SM-N950F/DS) for about three weeks now. I am using FP on AT&T network. When I just got it, especially while I was moving in the car or train, it would lost the data connection quite often even though showing full bar signal. I had to put it on air plane mode then switched back to reconnect.
Then after 1-2 weeks of use, the issue went away. I don't know it was due to the latest update (I am on Dec security patch now) or some kind of the phone learning my travel pattern.
Benson830 said:
Hi! Thanks for reading my problem.
I have a tmobile note 8 that I have successfully switched to verizon firmware according to the guide here. It got the verizon boot logo and bloatware just like vzw phone.
It work perfectly after the switch, 4g lte ,call or text all work.
But it will drop after a while of use. It can be a few hours or few minutes. I cannot receive call, cannot access internet, cannot make call...
If I restart it all will become working again for a while. Any recommendation how to fix it? Thanks again.
Click to expand...
Click to collapse
caiwh said:
I have a note 8 (SM-N950F/DS) for about three weeks now. I am using FP on AT&T network. When I just got it, especially while I was moving in the car or train, it would lost the data connection quite often even though showing full bar signal. I had to put it on air plane mode then switched back to reconnect.
Then after 1-2 weeks of use, the issue went away. I don't know it was due to the latest update (I am on Dec security patch now) or some kind of the phone learning my travel pattern.
Click to expand...
Click to collapse
Interesting, My phone lost it while I m at work... not even moving
For the longest time I thought was alone here. VZ Wireless Note 8 user here. My signal also just drops out of no where. When I look at my screen the 4G LTE upload up arrow is the only one turning up and down. Sometimes this issue will go away on its own after a few minutes or longer. But, randomly out of nowhere this started to happen. Few weeks now and counting I'm guessing it has something to do with a update that I recently upgraded to. I never had this issue when I first had my phone.....
I also have the problem.. Also Verizon branded Note 8.
I see a global Android update coming to possibly address this
From Android Headlines (AH):
"New Android Update For Galaxy Note 8 Improves LTE Stability"
"The latest Android update for the Galaxy Note 8 was designed to improve the stability of the phablet’s 4G LTE functionality as it specifically addresses a bug that occasionally caused interruptions of such connections, as revealed by a changelog published by Samsung earlier this week. The update appears to be rolling out on a global level, with its distribution officially starting on Wednesday, 15 days after the Seoul-based phone maker launched the latest security patch for the same handset."
Starting this month..
Anyone with ideas how to resolve this in the meantime?
I am still having this problem after oreo update.. I don't think I want samsung anymore..
Ok guys those who have Verizon, go to settings, mobile settings and change network to cdma and reset your settings. Turn off the phone, pop the sim tray out, power up ur phone while sim is out and turn off the phone again, this time push ur sim card in and turn on your phone. It should solve the problem of signal being dropped. Good luck.