Hi, my phone was purchased in Taiwan, but I reside in the U.S. Does anyone have an idea on how to send it in for repairs ? I think my phone has an obvious hardware issue.
Eventhough I purchased my phone in Canada, with no receipt, and an EU version, the HTC repair center in the US accepted my phone with no problems.
Just call them in and inquire about the global warranty services. They will ask you for the P/N S/N IMEI, etc and you can ship it in with no problem.
Insure your package though. My package arrived to the center with no phone inside
This is not really S5 specific but I wanted to share my frustration with Samsung support anyway, as this could happen to S5 owners too. I am in the Netherlands and bought a Samsung product here in the Netherlands but it is also sold in the US. I was having problems with this product and tried to google for a solution, I couldn' t find a solution but did find the US support page, I contacted the chat, they referred me to the dutch support but as it is a holiday here they are closed, so I came back to the US support who seemed to be manned. They refused to give me any answers, instead referring that they only can give support for products sold in the US. I give them the US page for the product I need support for, again the same answer only support for products sold in the US. So I tell if I need to set up a US VPN to get help.... and I eventually do I and get a different operator and ask the same question. I am asked if I am from Holland and I think WTF, I am using a VPN service, check my IP and yes I am in the US. So I try a different VPN and ask the same question, I am asked the same question: if I bought the product in the Netherlands, now I decide to outright lie and tell the operator I bought the product in Chicago (where I appear to be) and he just answered my question...
So, one person out of millions with a fairly abnormal situation has a bad experience with Samsung support and now all S5 owners should take caution?
Most S5 owners bought their phone through a carrier and 9 times out of 10 won't even have to deal with Samsung if an issue arises.
Call me crabby, but I see this as essentially a non-issue. Oh, and sorry you had to go through that bad experience.
Sent from my SAMSUNG-SM-G900A using XDA Premium 4 mobile app
And this is a problem because....i mean you buy from US, you get US service, you buy dutch, you get dutch service. It's not Samsung's fault your country has a holiday. There are many reasons why companies dont deal with outside countries. Rules, regulations, laws, language barriers. This is not Samsung's problem, this is your problem, nothing to do with the quality of customer service.
As an example, the European union, and Canada has rules that states that even if your warranty is over, the company is still responsible for their products if its within a reasonable delay of the end of warranty. Basically, if you buy a tablet, and you tablet breaks 2 months after warranty ended, by law, the company is obliged to service the product, this is not the fact in most other countries. You can't train an employee to understand all laws from all countries. For legal purposes, agents can only speak to customers that fall within their jurisdiction. Samsung, and many other companies do this because they do not want to be accountable for answers that dont reflect reality and then get sued for it.
Hey guys! Do not protect Samsung. Remember that the customer service is always the bad guys. Its bunch of part time afterschool workers who do not care. I have dealt with samsung, sony and HTC several times, it's always the same "retarded" answers I get. That said I do not know what we can learn from this thread. Everybody knows that when you buy hardware from the worlds biggest companies you are on your own if something happens....
What a lot of drivel! How ridiculous, you expect support from US for product you bought in another country where you live, where is the logic?
Nice thread.. hahaha
My note 8 is already unlocked(remotely by someone using my computer). I bought this device for my father in Hong Kong and he will be leaving in 3 days. I just worry if the network will be locked by itself again once he goes back to Hong Kong, will this happen? What should I do to prevent this? Currently I am not paying it off yet. Should I flash a rom to avoid this situation? But I want to keep the warranty......... PS, I already ran several software updates and it seems that no problem so far......
Flashing firmware or root will not address your issue. These methods alone cannot and do not prevent a blacklist.
If you've unlocked the phone but haven't paid it off AND have no intentions to pay it off, be aware that T-Mobile reserves the right to restrict access to their network OR outright blacklist the phone across North America.
Said phone would continue to function outside North America but NOT with a T-Mobile SIM or on ANY other North American cellular network.
To make it active again for North American use, you would need to get the IMEI changed by a third-party.
But if you have every intention to pay the bill off, you'll suffer no consequences in North America.
Even if you DON'T pay off the bill and the device resides overseas for the foreseeable future, a North American blacklist won't affect an unlocked device with a foreign SIM in a foreign country.
If they unlocked it already and you used a different SIM card with this phone (even from the same country) then there will be no issues with a foreign (Hong Kong) SIM.
Peculiar story, why buy expensive Note 8 in USA for someone in HK? Phones are much cheaper in HK.
Moreover warranty will create issues in HK, as US branded Note 8 (SD) will not be serviced under waranty by Samsung HK.
Greetings everyone ,
So apparently from the title Xiaomi Devices has stopped working in Syria starting this week ,
the devices suddenly got "locked" with a message declaring "this device is locked , Xiaomi policy doesn't allow this product in your country"
with only an option to connect to Wi-fi network ,
the devices that were reported were both India and International versions
any official announcement from Xiaomi regarding their new policy ?
also any chance to make these devices work again ? this issue will affect hundred thousands of people I will appreciate if someone can provide a solution
Thanks !
Xiaomi themselves haven't mentioned anything regarding this, but quoting an official retailer:
Xiaomi's new policy protects its products, as every product must be activated in the country it was intended to be sold in.
The solution, according to them, is return the phone to the retailer you bought it from, which they will reset, and then you need to use the phone with a SIM from that same country for at least 3 weeks
Given that I'm from Syria and considering the phone situation there, if you're importing a xiaomi phone, unlock the bootloader as soon as possible, preferably while in the country you bought it from, then solving this would be much easier.
Nebrassy said:
Xiaomi themselves haven't mentioned anything regarding this, but quoting an official retailer:
Xiaomi's new policy protects its products, as every product must be activated in the country it was intended to be sold in.
The solution, according to them, is return the phone to the retailer you bought it from, which they will reset, and then you need to use the phone with a SIM from that same country for at least 3 weeks
Given that I'm from Syria and considering the phone situation there, if you're importing a xiaomi phone, unlock the bootloader as soon as possible, preferably while in the country you bought it from, then solving this would be much easier.
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Hi! Any chance you can share the link where you quoted that response from that official retailer? I am from Cuba, where Ximi phones already stopped working. Mine is protected tho, using a custom ROM, however, I would like to clarify myself a bit anyway. TIA
I bought a Xiaomi redmi note 10s, global versión, factory unlocked, in Amazon, United States. My intention is to use it in Cuba. Could I configure it in Unite States and then use it in Cuba with no problems? This is what I’ve been thinking, since I don’t want to modify the boot loader, just use the phone as a standard user.
Can Xiaomi detect my phone If I use a SIM card from Cuba?
patrick395x said:
Hi! Any chance you can share the link where you quoted that response from that official retailer? I am from Cuba, where Ximi phones already stopped working. Mine is protected tho, using a custom ROM, however, I would like to clarify myself a bit anyway. TIA
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Click to collapse
I didn't ask them online
lenavel said:
I bought a Xiaomi redmi note 10s, global versión, factory unlocked, in Amazon, United States. My intention is to use it in Cuba. Could I configure it in Unite States and then use it in Cuba with no problems? This is what I’ve been thinking, since I don’t want to modify the boot loader, just use the phone as a standard user.
Can Xiaomi detect my phone If I use a SIM card from Cuba?
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Click to collapse
The phones that are stopping are only the ones getting newly activated on those countries,
Activate the phone in the US using a US sim card for a couple of weeks then you should be good
Nebrassy said:
I didn't ask them online
The phones that are stopping are only the ones getting newly activated on those countries,
Activate the phone in the US using a US sim card for a couple of weeks then you should be good
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Hello there a quick question:
Flashing a phone with locked bootloader with miflash will fix this or not? (at least temporarily)
kamyd said:
Hello there a quick question:
Flashing the locked bootloader phone with miflash will fix this or not? (at least temporarily)
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Currently the only way to fix it is either return it to a mi service center and they'll reset it or take the phone apart and flash it with jtag
Nebrassy said:
Currently the only way to fix it is either return it to a mi service center and they'll reset it or take the phone apart and flash it with jtag
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OH MY GOD, damn them.
Thanks a lot, Then I will unlock it immediately I have Poco F3 and mi unlock passed that 7 days unlock time 5 days ago I just wanted to know if I should unlock it or not.
P.s There havent been any report of this happening here in my country but I will install a custom rom just in case
Just bought one in iran with a pretty good discount, i wonder if i should enable the bootloader or not? Should i flash it with a custom rom or not? So far no phones here have been blocked but given the fact that we are already in the sanctioned countries club i dont think it would be long before that same hapens to us too
[Update: Xiaomi says it's not targeting any specific market] Xiaomi is proactively blocking devices in certain regions to comply with export regulations
Xiaomi is proactively blocking its devices in Cuba, Iran, Syria, North Korea, Sudan, and Crimea to comply with export regulations.
www.xda-developers.com
unlock bootloader and install custom rom to avoid the trouble
Lu5ck said:
[Update: Xiaomi says it's not targeting any specific market] Xiaomi is proactively blocking devices in certain regions to comply with export regulations
Xiaomi is proactively blocking its devices in Cuba, Iran, Syria, North Korea, Sudan, and Crimea to comply with export regulations.
www.xda-developers.com
unlock bootloader and install custom rom to avoid the trouble
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Click to collapse
Did this happen to all users of xiaomi in syria and cuba or just a selct few random devices?
Shirshah1 said:
Did this happen to all users of xiaomi in syria and cuba or just a selct few random devices?
Click to expand...
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as mentioned in the article
apparently is targeting models not approved yet by the authority for sales
Lu5ck said:
as mentioned in the article
apparently is targeting models not approved yet by the authority for sales
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Click to collapse
As far as I know there are no authorized sellers by Xiaomi in any of those countries, so if they want to block their phones they have to do it either on everyone or none at all. I think it might have happened on some few Chinese or European versions devices smuggled into those countries Or else we would have millions of users complaining it not just some rumors with one or two pics
to European owners of xiaomi mi 11 ultra (from china). I found out today in service center that despite the same screens, we are not able to repair the device in Europe because parts on our continent are for the European distribution of the phone. We only get screen order from china or repair in china. However, the order from China is risky because we are not sure that the screen is for the Chinese or European market.
kuba319 said:
to European owners of xiaomi mi 11 ultra (from china). I found out today in service center that despite the same screens, we are not able to repair the device in Europe because parts on our continent are for the European distribution of the phone. We only get screen order from china or repair in china. However, the order from China is risky because we are not sure that the screen is for the Chinese or European market.
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This is normal, unfortunately.
Lots of official repair centres won't fix a phone from another continent