It's the first time I am posting this kind of thread... But I would like to avoid others to run into the same problems as I did
Since I live in Asia I thought that for repair/replacement issues I'd better order my phone in the region. I picked Expansys HK since they seemed to have a good reputation
The original purchase went well, I got delivered quite quickly and was very happy about the service (Sending email when goods are shipped, etc, etc...)
The problem is after only 2.5 months of usage my HTC Touch Pro 2 failed on me: the screen was scrambled (white,red and blue dots all over the screen). This without any particular reason (I treat my phone correctly). The phone was still working, but definitely the graphic output was dead. I could receive calls though and output to an external screen
After only 2.5 months of use, without any bad treatment of the phone you just think "**** happens, just bad luck, I'll ship it and should get back quickly another unit or a quick repair"
I waited 2 months. I had to call and email several times to push and get feedback. I the understood the phone was shipped from Expansys HK to Expansys UK. Then Expansys UK snet it to HTC UK. Where the phone was probably shipped back to China... (This I dont know, just personal speculation). I cant believe it takes 2 full months to fix a phone. Maybe expansys let it rot somewhere and only woke up after several complains. Maybe it actually needed 2 months of manpower to fix (In which case I'd say that HTC had better give me a new one)
Anyway terrible management of the issue. Bad communication with the customer with no care at all (btw what I am supposed to do for 2 months without a phone...). I received my phone today with not even a short letter of apology for teh 2 months delay, or explanation of what went wrong with the phone (I guess I deserve this at least. I paid 800 USD a few months earlier for taht phone no ? Just the phone simply put in a tiny bubble bag. My screen protector is torn at several angles, I'll need to buy a new one. Expansys didn't even think as a "present" to put one to replace the one that was scrapped (By them ? By HTC ?). HTC happily upgraded to Win 6.5. Cool ! But all my contacts, emails, settings, etc... were erased
What to say ? Nothing... Just don't buy from there or if you do cross fingers your phone won't break. Maybe I am too harsh, maybe you get the same experience with other shops... I just know my next purchase wont be from there (My previous phone was an HTC Hermes bought in Japan, I had issues once, it took 1 week to fix. Night and day...)
thank god you got it back, in india we are not so lucky at times.
corepda said:
thank god you got it back, in india we are not so lucky at times.
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Click to collapse
Reslly ?? Waoh !! From Indian shops or whenever you order abroad ?
I bought my TyTN in Switzerland (not Expansys), after one month my cam had problems so I sent it for repairs. I had to wait for one month untill they sent it back. As far as I could see, device was sent to England for repair and then sent back.
Cheers
ibeqa said:
I bought my TyTN in Switzerland (not Expansys), after one month my cam had problems so I sent it for repairs. I had to wait for one month untill they sent it back. As far as I could see, device was sent to England for repair and then sent back.
Cheers
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Click to collapse
You're lucky... More than 2 times faster than for me !
hi~
thanks for reporting on us the expansys, but it make me WILL buy one from them.
Now it's 2020, I wanna a redmi note 9 pro (india) aka redmi note 9 s (global), codename curtana.
In hong kong we only have joyeuse. in which it's less popular in XDA, as curtana is sell in india and outside india,
yet joyeuse is someplaces + not in india.
expansys is almost the only way I can buy a curtana, with some qurantee.
1. you quranteed expansys ships good product AT first at least. Hope it's sealed, look brand new and not touched
by others
2. you quranteed they provide repair service.
For the duration, it's reasonable,
I live in hongkong which is 1 hr far from china,
but at one time I sent a US 100 tablet to another dealer and send back to China,
it DID take a WHOLE MONTH.
it's the speed for repair.
two months for you is reasonable, as you see 1hr from china need 1month period.
It's a little bit overpriced for me however.
in HK the joyeuse cost usd200, with 1 yr warranty.
expansys curtana cost usd200 but only 6mo warranty, they charge u usd30 more for a total of 1yr warranty.
anyway thx for the report on expansys
Alcibiade said:
It's the first time I am posting this kind of thread... But I would like to avoid others to run into the same problems as I did
Since I live in Asia I thought that for repair/replacement issues I'd better order my phone in the region. I picked Expansys HK since they seemed to have a good reputation
The original purchase went well, I got delivered quite quickly and was very happy about the service (Sending email when goods are shipped, etc, etc...)
The problem is after only 2.5 months of usage my HTC Touch Pro 2 failed on me: the screen was scrambled (white,red and blue dots all over the screen). This without any particular reason (I treat my phone correctly). The phone was still working, but definitely the graphic output was dead. I could receive calls though and output to an external screen
After only 2.5 months of use, without any bad treatment of the phone you just think "**** happens, just bad luck, I'll ship it and should get back quickly another unit or a quick repair"
I waited 2 months. I had to call and email several times to push and get feedback. I the understood the phone was shipped from Expansys HK to Expansys UK. Then Expansys UK snet it to HTC UK. Where the phone was probably shipped back to China... (This I dont know, just personal speculation). I cant believe it takes 2 full months to fix a phone. Maybe expansys let it rot somewhere and only woke up after several complains. Maybe it actually needed 2 months of manpower to fix (In which case I'd say that HTC had better give me a new one)
Anyway terrible management of the issue. Bad communication with the customer with no care at all (btw what I am supposed to do for 2 months without a phone...). I received my phone today with not even a short letter of apology for teh 2 months delay, or explanation of what went wrong with the phone (I guess I deserve this at least. I paid 800 USD a few months earlier for taht phone no ? Just the phone simply put in a tiny bubble bag. My screen protector is torn at several angles, I'll need to buy a new one. Expansys didn't even think as a "present" to put one to replace the one that was scrapped (By them ? By HTC ?). HTC happily upgraded to Win 6.5. Cool ! But all my contacts, emails, settings, etc... were erased
What to say ? Nothing... Just don't buy from there or if you do cross fingers your phone won't break. Maybe I am too harsh, maybe you get the same experience with other shops... I just know my next purchase wont be from there (My previous phone was an HTC Hermes bought in Japan, I had issues once, it took 1 week to fix. Night and day...)
Click to expand...
Click to collapse
Well it's been 11 years... I have no clue how they currently perform.
I live in HK too and there are now a lot of other convenient shops here anyway. Also international shipping has become cheaper and much more convenient so lots of options these days to order a phone or a tablet.
ccchan234 said:
hi~
thanks for reporting on us the expansys, but it make me WILL buy one from them.
Now it's 2020, I wanna a redmi note 9 pro (india) aka redmi note 9 s (global), codename curtana.
In hong kong we only have joyeuse. in which it's less popular in XDA, as curtana is sell in india and outside india,
yet joyeuse is someplaces + not in india.
expansys is almost the only way I can buy a curtana, with some qurantee.
1. you quranteed expansys ships good product AT first at least. Hope it's sealed, look brand new and not touched
by others
2. you quranteed they provide repair service.
For the duration, it's reasonable,
I live in hongkong which is 1 hr far from china,
but at one time I sent a US 100 tablet to another dealer and send back to China,
it DID take a WHOLE MONTH.
it's the speed for repair.
two months for you is reasonable, as you see 1hr from china need 1month period.
It's a little bit overpriced for me however.
in HK the joyeuse cost usd200, with 1 yr warranty.
expansys curtana cost usd200 but only 6mo warranty, they charge u usd30 more for a total of 1yr warranty.
anyway thx for the report on expansys
Click to expand...
Click to collapse
Hi guys,
So I was unlucky and the first fall of my new Xiaomi resulted to a break on my screen on the lower left bottom. The phone is fully functional but I was trying to search for the cost of a new screen in order to replace it. The truth is that the cost is really high. It's that high that it's better worth it to buy the cheap version of the Mi Note 2 than buying a new screen!
So, I'm here to ask if anyone has found any value for money proposal for a new replacement display for the phone!
Not really ... All the screens from china are 100-200 dollars ... Very expensive part if you are unlucky ... Try at aliexpress to search and try to make a deal with the seller , maybe you will get a good price
I think that one of the problem is the OLED screen is not cheap.And China is far away from us.The post must be not cheap.
Does anyone know where to purchase an original battery for the mi 5s?
I got mine at Taoboa. Don't know it is really origional or 3rd party battery, but works fine on my phone.
Thanks for the replay, do you know if they ship internationally, and do you have a link to the item?
I got mine form here:
https://detail.tmall.com/item.htm?id=561831592547
The web page is Chinese only though.
that page's not bad since it also packages the dismantling tools with the battery. however, shipping availability depends on where you live.
I bought from AliExpress 6 months ago. The battery health is still 90%+
URL:
SG$ 12.16 20%OFF | 100% original Xiaomi BM36 Battery For Xiaomi 5S Mi5S cell phone battery r Xiaomi 5S Mi5S Batteries bm36 BM 36
https://s.click.aliexpress.com/e/bijVSKDi
First battery I got was only 2800mAh from AliExpress and issued a dispute. The second one was 4150mAh and health hasn't deteriorated in 6 months
Bought one on aliexpress and after 2-3 months it swelled up ans I had to remove it. It is ridiculous how all companies don't sell parts for their phones forcing people to spend money on a new one.
Forget about buying so called original... the ones that claim they are, simply aren't. The "original" I bought didn't last 6 months.
I would recommend avoiding the ones that claim to be original. I guess it's better to buy from reputable brands. I bought a BM36 battery from Nohon on AliE. Recommended. It's not cheap, but if you want anything near original quality you got to pay for it.
The screen on my Xiaomi 9T Pro is broken, It suddenly stopped working, this happened in december. The phone itself works, I can pull files from the phone, I can restore the software and so on, screen just stays black. I did a factory install with Mi flash tool but screen stays black.
I bought the phone from banngood in october 2019. My repair shop has made a repair offer, I sent this to Banggood via email and they agreed to repay the repairing costs (199 euro).
Ok so far s good. But lots of bad luck happened in the mean time, they ordered a screen in december but after 3 weeks (beginning of January) the repair shop made a mistake and they said that they ordered a screen for the wrong phone: Xiaomi Mi 9...
Then they made an order for the right phone.
25th of January they said the screen for the Mi 9T Pro is not available for the moment from their supplier. Also it was Chinese new year till 8th of February (their supplier is Chinese also)
Now they say it takes more time because of the corona virus...
Isn't there an European webshop somewhere that has replacement screens on stock? Can there be fake ones??
I can assure you that there are plenty of fake ones even in the Chinese websites or native websites which are reselling the same fake Chinese product. So, be careful while choosing displays.
Hello,
I honestly start to be tired with those Chinese shops. I don't think one stands out so far. Feel free to get me wrong with a certified address.
Here is what I want to talk about. Everything seeks legit, warranty is present, phone is allegedly new and presented as it, delivery seems OK abashed on Trust pilot...
I just bought a p30 pro. I contacted the company. Fast reply.
Going back-and-forth, I finally get her ti spit it out :
The phone is covered by the warranty of the shop, shipping included, but not by Huawei, whichever country you live in, including China.
So tell me : what kind of phone, unless stolen or refurbished can this phone be??
So far, to the question got the silence treatment: please kindly tell me how a phone can be new and not benefit from the Huawei's warranty in any country of the world??
Your technical opinion about it please? I mean, what kind of phone could it aside from what I quoted above?!
Can anyone explain the nature of this phone??
I bought it at T-dimensions, Germany branch. Warehouses seems to be in the UK. Phone comes China or Hong-Kong. No warranty anywhere in the world by Huawei (p30 pro 256, global version)
Seriously no one? ?