Question Anyone Have ZenFone 8 on Verizion? - ASUS ZenFone 8

it looks like it has the right frequencies to operate on Verizon, and it will initially connect to the network on boot, but then drops off.
Any ideas here?

Hi - Mine arrived over the weekend and I put in my Verizon 5G sim card and i was able to connect to verizon data network. All things data worked.
But I can't place or receive calls as volte isn't working (my account has volte active). I don't have 5G where I live - so I'm on the LTE network.
I opened a support case with Asus this morning - they said to wait 24 to 48 hours for their engineers to review it. They originally told me to call Verizon, which Verizon told me they can't help. Verizon said Asus has to work with them to get the phone certified. I'm not sure what to do at this point except wait for Asus to reply. I will be returning it if they don't get it sorted out very quickly.

Out of the box I had data only without ability to make calls. After rooting the the phone and installing LineageOS I was able to make calls and and operate the phone on Verizon network without any issues.

noesi5 said:
Out of the box I had data only without ability to make calls. After rooting the the phone and installing LineageOS I was able to make calls and and operate the phone on Verizon network without any issues.
Click to expand...
Click to collapse
Can anyone confirm this? And if so, why does LineageOS work, but not the default ROM?

briank6932 said:
Can anyone confirm this? And if so, why does LineageOS work, but not the default ROM?
Click to expand...
Click to collapse
I just tried it and it depends. I had the exact same symptoms:
- Data worked fine
- Texts works fine
- Calls didn't work at all
And I installed lineage 19 and then everything is normal and great. No idea why though.
EDIT: I installed lineage 19, staxisos, omnirom and all had this problem:
- Data fine, calls, fine, texts could send
- Couldn't receive texts.
After the level 2 verizon tech told me the phone was a loss I returned it. Now after doing a ton more research I found out that it might be because I simply took the sim from my old pixel 4 and popped it in. It seems you need a new sim card or you need to somehow have your line switched to be "cdma-less". Looking at these articles:
r/verizon
r/SonyXperia
OnePlus community
The guide presented on the oneplus community gives me hope I could still use this phone with verizon, but it appears to be a daunting task. If anyone has navigated the customer service and succeeded with this specific phone, I might rebuy it.

Related

Weird issue with no data while making phone calls

Hell of a story, I apologize in advance for the length, but maybe it'll be intriguing to some of you. Pure Nexus rom as of i think april 23rd?
I have a Nexus 6 that I bought 2 years ago in April on Verizon (purchased from verizon). My contract ran out April 27th, went to AT&T with my girlfriend because I was going to get on her plan to save money on our phone bills. Ported over the number to my N6 fine. But I noticed I only got an H+ symbol, no LTE. I asked the guy if that was normal, he said yes. I got data and could make calls so I figured it was fine. Did some speed tests, 2 mb/down at best. My GF was getting 15-20 in the same spot on her Galaxy S7.
Long part of this story short, the tech they put me on the phone with said it was due to it being a Verizon variant and was not capable of full LTE speeds on AT&T. I went to the Verizon store and asked if they could put me back under Verizon after explaining the problem. He said sure, and then worked up pricing to have my GF switch to Verizon with me instead, and to get a Pixel XL.
So far so good, they had to do a temporary number for me because there's issues porting a number twice in a 24 hour span, but they cleared it up, got my real number ported, happy camper, good speeds. Except this one issue.
Now when I'm on the phone (actual phone call), my data drops. The LTE signal actually disappears, and nothing displays except signal bars. As soon as the phone call is over, it comes back. I never had the problem before this whole back and forth mess. I can't seem to figure out any options to make it not do this. I was thinking about reflashing my rom in case that would help, maybe something got messed up in the switch back and forth to GSM and then back to CDMA?
Morpherios said:
Hell of a story, I apologize in advance for the length, but maybe it'll be intriguing to some of you. Pure Nexus rom as of i think april 23rd?
I have a Nexus 6 that I bought 2 years ago in April on Verizon (purchased from verizon). My contract ran out April 27th, went to AT&T with my girlfriend because I was going to get on her plan to save money on our phone bills. Ported over the number to my N6 fine. But I noticed I only got an H+ symbol, no LTE. I asked the guy if that was normal, he said yes. I got data and could make calls so I figured it was fine. Did some speed tests, 2 mb/down at best. My GF was getting 15-20 in the same spot on her Galaxy S7.
Long part of this story short, the tech they put me on the phone with said it was due to it being a Verizon variant and was not capable of full LTE speeds on AT&T. I went to the Verizon store and asked if they could put me back under Verizon after explaining the problem. He said sure, and then worked up pricing to have my GF switch to Verizon with me instead, and to get a Pixel XL.
So far so good, they had to do a temporary number for me because there's issues porting a number twice in a 24 hour span, but they cleared it up, got my real number ported, happy camper, good speeds. Except this one issue.
Now when I'm on the phone (actual phone call), my data drops. The LTE signal actually disappears, and nothing displays except signal bars. As soon as the phone call is over, it comes back. I never had the problem before this whole back and forth mess. I can't seem to figure out any options to make it not do this. I was thinking about reflashing my rom in case that would help, maybe something got messed up in the switch back and forth to GSM and then back to CDMA?
Click to expand...
Click to collapse
Try to unlock bootloader, install TWRP, root the stock rom, then install lastest bootloader (v72.03) and latest radio (v05.45):
https://forum.xda-developers.com/ne...-nexus-6-recovery-flashable-fastboot-t3066052
Use WUG Fresh NRT tool to accomplish above when hooked to Windows PC via microUSB in 2.0 USB port with correct Windows drivers installed (OK for ADB): https://forum.xda-developers.com/showthread.php?t=1766475
HueyT said:
Try to unlock bootloader, install TWRP, root the stock rom, then install lastest bootloader (v72.03) and latest radio (v05.45):
https://forum.xda-developers.com/ne...-nexus-6-recovery-flashable-fastboot-t3066052
Use WUG Fresh NRT tool to accomplish above when hooked to Windows PC via microUSB in 2.0 USB port with correct Windows drivers installed (OK for ADB): https://forum.xda-developers.com/showthread.php?t=1766475
Click to expand...
Click to collapse
I'm already unlocked, rooted, TWRP'd and using the PureNexus that came out end of april (I haven't flashed the one in may yet). I believe I'm also currently using the latest radio and latest bootloader.
Edit - I actually was not on the most recent radio, but I did flash that, no change.
The volte provisioned flag turned on in the testing menu? I have a setting for enhanced 4g lte mode in my settings, wireless networks/more/cellular networks settings. Did they remove the advanced calling from your account? Just throwing some things out there.
Morpherios said:
Hell of a story, I apologize in advance for the length, but maybe it'll be intriguing to some of you. Pure Nexus rom as of i think april 23rd?
I have a Nexus 6 that I bought 2 years ago in April on Verizon (purchased from verizon). My contract ran out April 27th, went to AT&T with my girlfriend because I was going to get on her plan to save money on our phone bills. Ported over the number to my N6 fine. But I noticed I only got an H+ symbol, no LTE. I asked the guy if that was normal, he said yes. I got data and could make calls so I figured it was fine. Did some speed tests, 2 mb/down at best. My GF was getting 15-20 in the same spot on her Galaxy S7.
Long part of this story short, the tech they put me on the phone with said it was due to it being a Verizon variant and was not capable of full LTE speeds on AT&T. I went to the Verizon store and asked if they could put me back under Verizon after explaining the problem. He said sure, and then worked up pricing to have my GF switch to Verizon with me instead, and to get a Pixel XL.
So far so good, they had to do a temporary number for me because there's issues porting a number twice in a 24 hour span, but they cleared it up, got my real number ported, happy camper, good speeds. Except this one issue.
Now when I'm on the phone (actual phone call), my data drops. The LTE signal actually disappears, and nothing displays except signal bars. As soon as the phone call is over, it comes back. I never had the problem before this whole back and forth mess. I can't seem to figure out any options to make it not do this. I was thinking about reflashing my rom in case that would help, maybe something got messed up in the switch back and forth to GSM and then back to CDMA?
Click to expand...
Click to collapse
The tech may not be wrong as Verizon uses band 13 as their main LTE band and ATT uses band 17
http://www.phonearena.com/news/Chea...on-T-Mobile-and-Sprint-use-in-the-USA_id77933
Morpherios said:
Hell of a story, I apologize in advance for the length, but maybe it'll be intriguing to some of you. Pure Nexus rom as of i think april 23rd?
I have a Nexus 6 that I bought 2 years ago in April on Verizon (purchased from verizon). My contract ran out April 27th, went to AT&T with my girlfriend because I was going to get on her plan to save money on our phone bills. Ported over the number to my N6 fine. But I noticed I only got an H+ symbol, no LTE. I asked the guy if that was normal, he said yes. I got data and could make calls so I figured it was fine. Did some speed tests, 2 mb/down at best. My GF was getting 15-20 in the same spot on her Galaxy S7.
Long part of this story short, the tech they put me on the phone with said it was due to it being a Verizon variant and was not capable of full LTE speeds on AT&T. I went to the Verizon store and asked if they could put me back under Verizon after explaining the problem. He said sure, and then worked up pricing to have my GF switch to Verizon with me instead, and to get a Pixel XL.
So far so good, they had to do a temporary number for me because there's issues porting a number twice in a 24 hour span, but they cleared it up, got my real number ported, happy camper, good speeds. Except this one issue.
Now when I'm on the phone (actual phone call), my data drops. The LTE signal actually disappears, and nothing displays except signal bars. As soon as the phone call is over, it comes back. I never had the problem before this whole back and forth mess. I can't seem to figure out any options to make it not do this. I was thinking about reflashing my rom in case that would help, maybe something got messed up in the switch back and forth to GSM and then back to CDMA?
Click to expand...
Click to collapse
In others countries we don't get the same bands management, then I can't say anything about LTE.
But I'm on PureNexus 7.1.1 and I get the same "issue" about network droppin when calling. When the call starts, my phone turns into don't disturb-mode and recover the network only when the phone call ends.. It doesn't really cut my network connection, but it looks like. It may be rom settings.
However I don't care as long as everything works good, it's just an icon. (how a phone call can be done while network is shutted off ^^)
When I was on the stock ROM, this autumn, 7.1 version of Android did the same thing, loosing data connection while being still connected to the network (but at anytime not just phonecalls). Finding it back some minutes later. That was fixed with 7.1.1. Stock.
Hope that might help you (looks not ) if it's the same problem. May be give an eye to the Rom settings..
Have you tried if your device do the same thing with an another Rom ? (stock for example)
Larzzzz82 said:
The volte provisioned flag turned on in the testing menu? I have a setting for enhanced 4g lte mode in my settings, wireless networks/more/cellular networks settings. Did they remove the advanced calling from your account? Just throwing some things out there.
Click to expand...
Click to collapse
I knew something looked like it was missing. I don't have any enhanced 4g LTE settings in that section. Normally there's a tick box to turn it on there. It's missing. Is that due to them not having it turned on in my account?
Also for everyone else, this problem only started when I tried the whole at&t switch. I was on this rom when I switched and it worked fine before then. I didn't factory reset since then though, wondering if I need to try that.
zelendel said:
The tech may not be wrong as Verizon uses band 13 as their main LTE band and ATT uses band 17
http://www.phonearena.com/news/Chea...on-T-Mobile-and-Sprint-use-in-the-USA_id77933
Click to expand...
Click to collapse
The tech is definitely wrong; since it's a Nexus 6 (presumably XT1103) it has all the possible LTE bands used in the US. There should not have been any issue when switching. I had something similar happen to me, when I just switched to verizon and did the "reset network settings" button, it screwed up my phone so I couldn't use LTE period, I had to reflash the modem in order to fix it. I know you already said you reflashed the modem, but I'm not sure what to suggest. There is absolutely nothing physically wrong or incapable about your phone, just some config got screwed up somewhere along the way. I'd just try to flash as many things as you're comfortable with without losing your userdata. Like modem, bootloader, etc. until your data comes back. If nothing else, press the network settings reset button and flash the latest modem. Make sure your twrp is up to date as well.
BlockOfDynamite said:
The tech is definitely wrong; since it's a Nexus 6 (presumably XT1103) it has all the possible LTE bands used in the US. There should not have been any issue when switching. I had something similar happen to me, when I just switched to verizon and did the "reset network settings" button, it screwed up my phone so I couldn't use LTE period, I had to reflash the modem in order to fix it. I know you already said you reflashed the modem, but I'm not sure what to suggest. There is absolutely nothing physically wrong or incapable about your phone, just some config got screwed up somewhere along the way. I'd just try to flash as many things as you're comfortable with without losing your userdata. Like modem, bootloader, etc. until your data comes back. If nothing else, press the network settings reset button and flash the latest modem. Make sure your twrp is up to date as well.
Click to expand...
Click to collapse
I think i'm going to reflash my rom today. I did the modem, twrp is up to date, bootloader is fine. I did the reset network settings (I was sure that was going to fix it, no dice). So I'm going to reflash the rom today and see if that fixes it. After that I have no idea what is left to try other than reverting to stock, which I'd like to avoid.
Yes, it is a feature that needs to be added to your account. Go online and check their website or go into the hidden menu and activate it. If it sticks, it's on your account.
I tried the wifi and video calling flags and they didn't stick. Go figure... C'MON big red...
Larzzzz82 said:
Yes, it is a feature that needs to be added to your account. Go online and check their website or go into the hidden menu and activate it. If it sticks, it's on your account.
I tried the wifi and video calling flags and they didn't stick. Go figure... C'MON big red...
Click to expand...
Click to collapse
How do you enter the hidden menu on the n6? I thought I found it but it wasn't working.
.#.#4636#.#. select the phone info tab. In there, there will be either a drop down menu or buttons to tick and they'll change color
Larzzzz82 said:
.#.#4636#.#. select the phone info tab. In there, there will be either a drop down menu or buttons to tick and they'll change color
Click to expand...
Click to collapse
I got in, VoLTE was not ticked. I ticked it. I got the setting for it then in settings. But making a phone call gave me an error. I rebooted, and it's not ticked now. So does that mean I need to call Verizon to have them flag my account?
You need to add it in your account then. Easy enough to do online. You want to, "manage features."
Larzzzz82 said:
You need to add it in your account then. Easy enough to do online. You want to, "manage features."
Click to expand...
Click to collapse
That did the trick. All fixed. Thank you! That was driving me nuts. I never considered the idea that the setting would be turned off . But since I did leave and come back...
Thanks again!
Glad you're all set. ?

Nexus 6, T-Mobile and MMS problem

This has been a frustrating issue. My wife and I both have Nexus 6 phones. She has the 32gb & I have the 64gb version. Hers recently started not receiving MMS messages. Anything with a large picture would simply never show up. Anything with a very small graphic or group text would show up as "Non-text content". Here are the steps we've taken to solve this:
1. TMO started by insisting it was an APN issue. So she edited her APN. Didn't help.
2. We then swapped SIMs. Hmmmm. My phone then behaved like hers while hers could then send/receive MMS.
3. TMO said ok maybe it's the SIM. They sent us a new one. SAME result. Her phone wouldn't receive MMS.
4. Out of frustration, I factory reset her phone and reset the APN info. Didn't help. (Cleaned up her phone of some trash programs though. :laugh
5. TMO engineering says they still can't find anything on their end. Elevate to tech supervisor. She tells us to go a TMO store (right near us) to try a THIRD SIM. OK, we do. SAME RESULT. We tried swapping SIMs around again and the same thing happens. My SIM in her phone, everything works. Her SIM in mine, I can't receive MMS.
6. TMO store guy suggests MAYBE (but unlikely) that there is something her account has that's stored on the SIM when its activated that causes the phone to freak. Also says it's above his pay grade .
So now we are again waiting on TMO to poke around further on their end. My question for all you smart types here is:
Has anyone ever heard of this issue? Is there anything you know of that could be causing it? I think it's a bad provisioning somewhere in the dark recesses of TMO. The ONLY change we made to our plans (which seems just coincidental) is that we moved from the 2 lines Unlimited for $100 plan to the over-55 Unlimited plan. We did this maybe 3 weeks ago. But the features are all the same on both plans.
We are both on the same Android 7.0 final OTA firmware updates from Google. NBD92G
Would there be ANY chance that a sideload firmware update would make any difference? We're getting desperate here. Any & all suggestions welcome.
I wonder if her SIM is configured for wifi calling. There has been a conflict between wifi calling and mms for awhile. I've seen it reported several times where this T-Mobile forum post helps in that case
Don't use old firmware... I had issues on certain custom ROMs and old firmware where MMS wouldn't work over WiFi. Never as bad as you were getting.
If you wanna stay stock, sideload the latest OTA to go to NGI55D. Anything older than that is vulnerable to Blueborne exploit, which is a HUGE security concern IMO. I can confirm MMS is working correctly (even with WiFi enabled) on bone stock NGI55D as well as custom ROM Dirty Unicorns v11.7.1 which includes September security patch.
ktmom said:
I wonder if her SIM is configured for wifi calling. There has been a conflict between wifi calling and mms for awhile. I've seen it reported several times where this T-Mobile forum post helps in that case
Click to expand...
Click to collapse
I've had this issue on most LOS roms. i ended up making a custom APN i flash when i try a rom built on LOS.
Yeah, it sure sounds like a problem with account partitioning, or something else with the account that gets associated with the SIM on initial use. What if you try the problem SIM in a phone that is not a Nexus 6? I wonder if you could get a new sim and set it up in a different phone, then transfer it to the problem phone?
OK all, finally got a TMO engineer who agreed with my assessment -- that it was a hidden provisioning problem. She nuked my wife's line and recreated it from scratch. Everything works great now. Frustrating that we had to go through about 15 phone calls and over 3 hours of phone time to get it resolved.
RealSkier said:
OK all, finally got a TMO engineer who agreed with my assessment -- that it was a hidden provisioning problem. She nuked my wife's line and recreated it from scratch. Everything works great now. Frustrating that we had to go through about 15 phone calls and over 3 hours of phone time to get it resolved.
Click to expand...
Click to collapse
Glad they figured this out.

New Razer on Verizon

So picked up my phone a couple days ago and have had a bit of a headache getting it activated.
Well long story short if you put in Sim and show LTE just toggle the cdma roaming off then on. That's it. I searched for hours, 4 different Verizon techs and finally was messing with that and it works.
Love the phone so far. Coming from a Nexus 6p, after the gcam port I have not one single complaint. It's everything I wanted it to be so far!
Sent from my Phone 2 using Tapatalk
oakvad said:
So picked up my phone a couple days ago and have had a bit of a headache getting it activated.
Well long story short if you put in Sim and show LTE just toggle the cdma roaming off then on. That's it. I searched for hours, 4 different Verizon techs and finally was messing with that and it works.
Love the phone so far. Coming from a Nexus 6p, after the gcam port I have not one single complaint. It's everything I wanted it to be so far!
Click to expand...
Click to collapse
Next time you switch phones, or anyone else on Verizon that is going to use the Razer Phone 2, do not just put the Sim card in. Go to Verizonwireless.com and go to change device with a device that has not been on your account. Type in the imei of the Razer phone 2 and the system will recognize that it it a CDMA-less device and make the proper changes. It will then tell you to insert the Sim into the Razer phone 2 and it will then work 100%. I haven't had any issues at all from day one. If you want to go to a device that does have cdma, just do the saw process with the cdma phone.
Anyone know why I'm having issues sending any pictures? SMS won't send anything but texts
Sent from my Phone 2 using Tapatalk
oakvad said:
Anyone know why I'm having issues sending any pictures? SMS won't send anything but texts
Sent from my Phone 2 using Tapatalk
Click to expand...
Click to collapse
Same issue as listed above - the RP2 is CMDA-less. Activate online as mentioned above, or just call Verizon customer service, and tell them you are switching to a CMDA-less phone, and they will need to get you transferred over to the tech department and they'll fix it for you - it's something on Verizon's end that needs to be changed on the account level, not an issue with your device.
So I toggled my cdma roaming again and everything is working again. Not sure why, if it's something I have to keep doing not sure if I'm keeping it.
Sent from my Phone 2 using Tapatalk
Hi, I am new to this site but I got the razer phone 2 and have it on the verizon cdma-less service. I have the entire phone working outside of wifi calling. When I do the *#*#4636#*#* on phone info it allows me to turn on and off mobile radio power, VoLTE provisioned, but I can't turn video calling, wifi calling on or off. I've talked to tech2 for verizon and they said I'm setup for it but the phone isn't accepting it. I do tend to drop service a lot as well compared to my samsung s7. Is there something I'm doing wrong? I also read that switching to this phone I should have gotten a new sim card but didn't.

VoLTE enabled but not working

I don't think VOLTE is working for me. Maybe I'm not sure how voLTE works, but on my Nokia 9 and OnePlus 7 Pro I have an icon that says VOLTE.
When I place a call my signal goes from LTE/LTE+ to either 3G/H+. Which I don't think it's supposed to do on VOLTE.
I have:
XQ-AT51
Build Number: 58.0.A.3.170
Google Play System: September 30th 2020
Baseband version: sdx55.rmtefs-00068-13
Carrier: T-MOBILE USA
In Network & Internet > Mobile Network: Enable VoLTE is enabled
In About Phone > SIM Status: Mobile Voice network type is LTE. However, when I'm on a call it says UMTS and HSPA+ for voice and data
In *#*#4636#*#* VoLTE is also enabled.
So, I'm not sure if I'm missing something, but I've never had this issue before on my other phone.
EDIT: Spoke with a technician at T-Mobile and they said everything is fine on my account. Did say to get a new sim card, which didn't fix the issue.
tjk639 said:
I don't think VOLTE is working for me. Maybe I'm not sure how voLTE works, but on my Nokia 9 and OnePlus 7 Pro I have an icon that says VOLTE.
When I place a call my signal goes from LTE/LTE+ to either 3G/H+. Which I don't think it's supposed to do on VOLTE.
I have:
XQ-AT51
Build Number: 58.0.A.3.170
Google Play System: September 30th 2020
Baseband version: sdx55.rmtefs-00068-13
Carrier: T-MOBILE USA
In Network & Internet > Mobile Network: Enable VoLTE is enabled
In About Phone > SIM Status: Mobile Voice network type is LTE. However, when I'm on a call it says UMTS and HSPA+ for voice and data
In *#*#4636#*#* VoLTE is also enabled.
So, I'm not sure if I'm missing something, but I've never had this issue before on my other phone.
EDIT: Spoke with a technician at T-Mobile and they said everything is fine on my account. Did say to get a new sim card, which didn't fix the issue.
Click to expand...
Click to collapse
Yeah bro i have two Xperia 1 IIs and i didn't update the other one but the one i updated seems to have the same issue i even switched carries VOLTE is enabled and not working I'm thinking of factory resetting as last resort I'm contacting Sony first you should do the same. I have same build number as you.
tjk639 said:
I don't think VOLTE is working for me. Maybe I'm not sure how voLTE works, but on my Nokia 9 and OnePlus 7 Pro I have an icon that says VOLTE.
When I place a call my signal goes from LTE/LTE+ to either 3G/H+. Which I don't think it's supposed to do on VOLTE.
I have:
XQ-AT51
Build Number: 58.0.A.3.170
Google Play System: September 30th 2020
Baseband version: sdx55.rmtefs-00068-13
Carrier: T-MOBILE USA
In Network & Internet > Mobile Network: Enable VoLTE is enabled
In About Phone > SIM Status: Mobile Voice network type is LTE. However, when I'm on a call it says UMTS and HSPA+ for voice and data
In *#*#4636#*#* VoLTE is also enabled.
So, I'm not sure if I'm missing something, but I've never had this issue before on my other phone.
EDIT: Spoke with a technician at T-Mobile and they said everything is fine on my account. Did say to get a new sim card, which didn't fix the issue.
Click to expand...
Click to collapse
I software repaired the phone and volte is working again sadly I found no other way that doesn't involve that , I too thought it was my sim card/service and switched carriers only to find the same issue but it's fixed now sucks I wasted my time looking for a solution all this time since November
charlie313 said:
I software repaired the phone and volte is working again sadly I found no other way that doesn't involve that , I too thought it was my sim card/service and switched carriers only to find the same issue but it's fixed now sucks I wasted my time looking for a solution all this time since November
Click to expand...
Click to collapse
What did you do exactly?
bbot3k said:
What did you do exactly?
Click to expand...
Click to collapse
I plugged my phone into my laptop and it installed the xperia companion and I picked software repair which I thought wasn't gonna erase my data but it turned out it's basically like factory reset and then I just reinstalled everything . I then updated my apn settings manually from the TMobile apn settings and it was working like it was before the dumb update but sadly wasted reinstalling but I guess I should've just done this from the beginning instead of wasting all my time fiddling with secret menus, customer service and crap so if you want it fixed definitely give it a try if not hopefully the next update fixes, I'm hoping it doesn't happen again, major time wasted searching the internet for a solution
charlie313 said:
I plugged my phone into my laptop and it installed the xperia companion and I picked software repair which I thought wasn't gonna erase my data but it turned out it's basically like factory reset and then I just reinstalled everything . I then updated my apn settings manually from the TMobile apn settings and it was working like it was before the dumb update but sadly wasted reinstalling but I guess I should've just done this from the beginning instead of wasting all my time fiddling with secret menus, customer service and crap so if you want it fixed definitely give it a try if not hopefully the next update fixes, I'm hoping it doesn't happen again, major time wasted searching the internet for a solution
[/QUOTE
charlie313 said:
I plugged my phone into my laptop and it installed the xperia companion and I picked software repair which I thought wasn't gonna erase my data but it turned out it's basically like factory reset and then I just reinstalled everything . I then updated my apn settings manually from the TMobile apn settings and it was working like it was before the dumb update but sadly wasted reinstalling but I guess I should've just done this from the beginning instead of wasting all my time fiddling with secret menus, customer service and crap so if you want it fixed definitely give it a try if not hopefully the next update fixes, I'm hoping it doesn't happen again, major time wasted searching the internet for a solution
Click to expand...
Click to collapse
But yeah definitely back up to a computer or something and/or Google all your stuff before you decide to software repair. If you don't have one maybe factory reset it because I honestly think they're same thing I could be wrong though but I couldn't find any difference on the internet between the two.
Click to expand...
Click to collapse
I am SO glad I found this thread and it's not just me having this issue.
I originally thought it was Google Voice messing with my phone, since I make calls and texts from Google Voice, and have my incoming TMobile calls and outgoing TMobile calls redirect to be to/from my Google Voice number. But even after removing Google Voice and completely unlinking it from my phone, my phone refuses to do VoLTE calls.
When receiving a call, the phone will drop down to HSPA+ and sometimes, it takes so long for it to do this, my phone only rings once before I just end up getting a missed call notification. Meanwhile, the caller says they were ringing for the full 30 seconds. Similarly when I make a call, the phone drops down to HSPA or even EDGE to make a call. When I hang up, or get off a call, boom, back to LTE or LTE+.
I went to a TMobile store and they gave me a new SIM and fiddled with my APN settings, to no avail. I haven't bothered contacting Sony, since I figure they will just blame TMobile. The only thing I haven't tried is the factory reset, which is something I very much wanted to avoid, but I'll try it with the Xperia Companion software and keep my fingers crossed. I'll update with my results.
In the meantime, I'm attaching some screenshots of my device info showing the VoLTE is indeed enabled, as well as my APN settings. Maybe they'll help someone here. (WiFi calling is apparently not a thing on this phone, which is disappointing, but I also have Google Voice under normal circumstances, so that hasn't been a problem for me).
GrumpyFox said:
I am SO glad I found this thread and it's not just me having this issue.
I originally thought it was Google Voice messing with my phone, since I make calls and texts from Google Voice, and have my incoming TMobile calls and outgoing TMobile calls redirect to be to/from my Google Voice number. But even after removing Google Voice and completely unlinking it from my phone, my phone refuses to do VoLTE calls.
When receiving a call, the phone will drop down to HSPA+ and sometimes, it takes so long for it to do this, my phone only rings once before I just end up getting a missed call notification. Meanwhile, the caller says they were ringing for the full 30 seconds. Similarly when I make a call, the phone drops down to HSPA or even EDGE to make a call. When I hang up, or get off a call, boom, back to LTE or LTE+.
I went to a TMobile store and they gave me a new SIM and fiddled with my APN settings, to no avail. I haven't bothered contacting Sony, since I figure they will just blame TMobile. The only thing I haven't tried is the factory reset, which is something I very much wanted to avoid, but I'll try it with the Xperia Companion software and keep my fingers crossed. I'll update with my results.
In the meantime, I'm attaching some screenshots of my device info showing the VoLTE is indeed enabled, as well as my APN settings. Maybe they'll help someone here. (WiFi calling is apparently not a thing on this phone, which is disappointing, but I also have Google Voice under normal circumstances, so that hasn't been a problem for me).
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Click to collapse
Yeah someone explained to me that Software Repair is different from Software Reset . It's what i did to fix this issue i hope it fixes it for you as well. I know how much of a hassle and time wasted on this is
charlie313 said:
Yeah someone explained to me that Software Repair is different from Software Reset . It's what i did to fix this issue i hope it fixes it for you as well. I know how much of a hassle and time wasted on this is
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I also couldn't find anything to help me and as soon as i posted on here and reddit out came people like you with the same issue. Glad i posted and hope everyone who's done a software repair has fixed the issue. Happy Holidays
charlie313 said:
I also couldn't find anything to help me and as soon as i posted on here and reddit out came people like you with the same issue. Glad i posted and hope everyone who's done a software repair has fixed the issue. Happy Holidays
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Click to collapse
I'm in the process of doing the "Repair" now. Hopefully this fixes it. If it does, 1- Awesome! 2- Hopefully it doesn't get borked again when Android 11 rolls around. It's supposedly making its way to the 1ii, but I personally haven't gotten it yet.
GrumpyFox said:
I'm in the process of doing the "Repair" now. Hopefully this fixes it. If it does, 1- Awesome! 2- Hopefully it doesn't get borked again when Android 11 rolls around. It's supposedly making its way to the 1ii, but I personally haven't gotten it yet.
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Yeah that's what I'm afraid of too i don't want to be reinstalling all my stuff again. If it happens to get stuck on you while you're doing the process just try again. Mine froze during the restarting part of the repair i just held the volume and power button at same time to hard reset it
charlie313 said:
Yeah that's what I'm afraid of too i don't want to be reinstalling all my stuff again. If it happens to get stuck on you while you're doing the process just try again. Mine froze during the restarting part of the repair i just held the volume and power button at same time to hard reset it
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Yup. My device appears to be bricked. The repair failed on my PC and now when attempting to turn the phone on, I'm met with "Your device is corrupt. It can't be trusted and may not work properly. It will shut down in 5 seconds."
I'm attempting to get it to boot into recovery.
I never imagined my first experience with a Sony phone would be so bad.
GrumpyFox said:
Yup. My device appears to be bricked. The repair failed on my PC and now when attempting to turn the phone on, I'm met with "Your device is corrupt. It can't be trusted and may not work properly. It will shut down in 5 seconds."
I'm attempting to get it to boot into recovery.
I never imagined my first experience with a Sony phone would be so bad.
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Click to collapse
Yeah just horrible luck. Still prefer a software problem over a house fire like that samsung fiasco but still . Yeah just keep trying I'm sure there are ways to factory reset it and then software repair it.
R
....and Never forget its
"Enable VoLTE when available"
There might be the network issue too.
I'm in Nepal and the carrier has started VoLTE few days ago but they haven't listed my phone for VoLTE supporting device . They just have iPhone, Samsungs, Xiaomi etc and not SONY but you know what... Its working for me.
HD voice and LTE while in a call too.
Glad I found this thread. I've got an Xperia 10+ doing the same thing under Lineage 18.1 (Mermaid). Will give this a shot and see what happens. Hopefully I don't brick it.

Activating VoLTE after verizon CDMA shutdown?

Not sure how much help there is for such an old phone but I have a Note 5 (SM-N920V) that I use with Pageplus. I had check and been told by numerous reps and websites that the phone would be fine to use and handled VoLTE. When Verizon shut the towers a few days ago my text and calls went down too. I still have data but that's it. According to Pageplus, they are aware of the issue but have no ETA (keep getting told 24 hours and that was 5 days ago) According to other techs there's a firmware issue but I can't seem to figure out what is needed to fix this. It seems like the phone is capable of VoLTE but it isn't activated and there isn't anywhere to do so. I found someone who was flashing Note 8s with the same issue but they only handle 8 and up so I'm hoping maybe someone here can help. Thanks in advance!
In settings under network configuration.
While this phone supports 4G VoLTE it may not be whitelisted by Verizon. Their side needs to be configured to accept it.
blackhawk said:
In settings under network configuration.
While this phone supports 4G VoLTE it may not be whitelisted by Verizon. Their side needs to be configured to accept it.
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Thank you for getting back to me. How would that be handled? I can't do anything on my end as nothing is there or greyed out. Pageplus tech support is useless and there's no way to get Verizon on the line when you don't have an account with them so I'm not sure how to proceed. I can't afford to replace the phone at this time which is why I'm trying to find a way to get this to work.
omgthisisridiculous said:
Thank you for getting back to me. How would that be handled? I can't do anything on my end as nothing is there or greyed out. Pageplus tech support is useless and there's no way to get Verizon on the line when you don't have an account with them so I'm not sure how to proceed. I can't afford to replace the phone at this time which is why I'm trying to find a way to get this to work.
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Click to collapse
I don't know. I have AT&T, they list their white listed devices. Couldn't find Verizon's whitelist.
Sim card may need to be updated and phone's hidden settings reconfigured.

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