There a multiple cases where Z3 Compact suddenly off, and then cannot be boot at all (with any mean available). It randomly can be boot, in my case i charged it a long time (approximately one night), then i saw the LED lights lit hence the successful boot. But 5 minutes later, poof, it die again and cannot be boot. I plugged back to the charger, no LED light or respond whatsoever.
The second time i able to boot it, i reflash the stock rom using the PC Companion repair section. But the problem persist, which hint me that this is maybe a hardware problem. I found in the sony forum that the motherboard or the battery could be fail, OR the battery was too low to lit the LED light during charging (which seem illogical for my case which the phone dead with 100% battery).
In the end i sent it to the service center and the phone not currently held up in a ward for god know how long. The friendly assistant at the service center suggested the board or the battery were failed since the phone didn't respond with charging and reset charging.
Any comment from you guys about the possibility of board and battery failure will be appreciated
There a thread in the sony forum,
https:// talk.sonymobile.com/ t5 / Xperia-Z3-Compact/ Sudden-Death-of-Sony-xperia-Z3-Compact/ td-p/877345/page/5
and based on the thread there is a lot of case happen in Malaysia. So for future owner, watch out!
well, this is a similar case [i suppose] http://forum.xda-developers.com/z3-compact/help/bricked-z3c-help-t2952415
Well my Z3C used to be softbricked like you. Meaniez had post my thread about it right above.
The reason for this was the unrespond battery. In my case, I charged it for about 3->4hrs, started at 17%. Then it suddenly softbricked, plugged it to PC, the logo Xperia appeared, but it still remained the same. I took it to the store, their technicians found out that the battery wasn't gone at all, it was hibernate. So they charged it with high-voltage electric for hours, then it came back to life, just like we do the electric shock to save people.
I think my case will help you with a solution to safe your phone.
leonjun said:
Well my Z3C used to be softbricked like you. Meaniez had post my thread about it right above.
The reason for this was the unrespond battery. In my case, I charged it for about 3->4hrs, started at 17%. Then it suddenly softbricked, plugged it to PC, the logo Xperia appeared, but it still remained the same. I took it to the store, their technicians found out that the battery wasn't gone at all, it was hibernate. So they charged it with high-voltage electric for hours, then it came back to life, just like we do the electric shock to save people.
I think my case will help you with a solution to safe your phone.
Click to expand...
Click to collapse
Well, in your case, the phone responded when connected to PC. Mine didn't respond at all. Thanks though for your information.
You meant the logo Xperia didn't appear on the phone when you plugged it ?
fzl.abdulaziz said:
There a multiple cases where Z3 Compact suddenly off, and then cannot be boot at all (with any mean available). It randomly can be boot, in my case i charged it a long time (approximately one night), then i saw the LED lights lit hence the successful boot. But 5 minutes later, poof, it die again and cannot be boot. I plugged back to the charger, no LED light or respond whatsoever.
The second time i able to boot it, i reflash the stock rom using the PC Companion repair section. But the problem persist, which hint me that this is maybe a hardware problem. I found in the sony forum that the motherboard or the battery could be fail, OR the battery was too low to lit the LED light during charging (which seem illogical for my case which the phone dead with 100% battery).
In the end i sent it to the service center and the phone not currently held up in a ward for god know how long. The friendly assistant at the service center suggested the board or the battery were failed since the phone didn't respond with charging and reset charging.
Any comment from you guys about the possibility of board and battery failure will be appreciated
There a thread in the sony forum,
https:// talk.sonymobile.com/ t5 / Xperia-Z3-Compact/ Sudden-Death-of-Sony-xperia-Z3-Compact/ td-p/877345/page/5
and based on the thread there is a lot of case happen in Malaysia. So for future owner, watch out!
Click to expand...
Click to collapse
I am French, exact same thing happened to me last night (didnt boot, plugged it, pressed power/vol+, booted with red light blinking and when on lockscreen restarted automatically and did the same thing again in a loop, then stopped responding at all. Plugged it for the night, green light this morning. Unplugged, didnt boot. Waited, plugged it again, this time it booted up, and it's still working fine. Did a factory reset and erased my data in case I have to send it to repair. It's such a shame, I love this little phone.
I think I'm done. Sick with having to go to the centre, sick with their crappy excuses and most importantly sick with all the 'bad batch' problems - Glass cracked, Flap covers, and worst of all, sudden death? Gosh that's crazy. Btw I am from Malaysia and my phone last night have just officially been infected with the sudden death problem for no reason. I am pretty confident that even if they swap my phone with a new one, that would also be from the bad batch.
But again, this is just me. I hope yours would be much better because overall the phone is actually quite good given the size. Cheers
So I got the black screen of death issue and I think I solved it.
My internal nand was pretty full (got the warning several time). Eventually, the screen turned black one day and the phone wouldnt turn back on, even with
- reboot power/volume combo
- reset button behind the flap (30s+)
- charger connected/disconnected with same buttons
Leaving the phone there for a day or two (trying to boot it every now and then with the power button...), eventually it works/boots for some magical reason. Then it goes black again for a day or two, sometimes quickly, sometimes not. I did that a few times over several days...
Eventually when I got it to boot again I directly did a factory reset. This does not clean the internal sdcard. Things worked for a week straight (ie longer than usual) and bang, black screen again, and again and again...
So when I got it to boot once again (yes, that's PAINFUL to test all this) I did a factory reset + wipe of the internal sdcard.
Since that day, no more black screen of death.
I therefore suspect there's a bug with the nand controller when its nearly full or is full, or there's a bug plus bad nand hardware that causes it. I'm a little clueless on why it can eventually reboot.
I tested this 20, 30 times just to be certain, and it really seems related. So now I'm curious, any of you with the problem had the internal nand nearly full ? (or above 75% full at least). If so, try to boot the phone again a bit later and remove files from the sdcard just to see.
bilboa1 said:
So I got the black screen of death issue and I think I solved it.
My internal nand was pretty full (got the warning several time). Eventually, the screen turned black one day and the phone wouldnt turn back on, even with
- reboot power/volume combo
- reset button behind the flap (30s+)
- charger connected/disconnected with same buttons
Leaving the phone there for a day or two (trying to boot it every now and then with the power button...), eventually it works/boots for some magical reason. Then it goes black again for a day or two, sometimes quickly, sometimes not. I did that a few times over several days...
Eventually when I got it to boot again I directly did a factory reset. This does not clean the internal sdcard. Things worked for a week straight (ie longer than usual) and bang, black screen again, and again and again...
So when I got it to boot once again (yes, that's PAINFUL to test all this) I did a factory reset + wipe of the internal sdcard.
Since that day, no more black screen of death.
I therefore suspect there's a bug with the nand controller when its nearly full or is full, or there's a bug plus bad nand hardware that causes it. I'm a little clueless on why it can eventually reboot.
I tested this 20, 30 times just to be certain, and it really seems related. So now I'm curious, any of you with the problem had the internal nand nearly full ? (or above 75% full at least). If so, try to boot the phone again a bit later and remove files from the sdcard just to see.
Click to expand...
Click to collapse
I know I'm a bit late to the party, but a colleague of mine just contacted me about the same issue - phone rebooted and remains dead.
I have not yet had a chance to look into the phone itself, but according to him the internal storage would be full up to a few MB, which would explain the issue based on your investigation.
Will look into it further...
Dude,
I feel your pain, read what happened to me : http://forum.xda-developers.com/showthread.php?t=3037336
The phone went back in warranty, I just had to pay the postal service, nothing else.
They didn't told me what was the problem, but I think they replaced the motherboard.
Sent from my D5803 using XDA Free mobile app
FYI: Here's the report I received from them.
Well, bad news I guess... I tried whatever I could possibly think of, but the best I get is a steady red LED for some time, after that the LED turns off again and still no reaction at all (also while the LED is lit).
From what I can tell, it's most likely a battery issue, because when the red LED first lights up, it's kind of a flickering, which is why I assume the voltage is just too low to do anything.
We'll see what Sony's gonna tell us after they got the device for repair
This just happened to me. For my exp, we have this problem when we charge with the magnetic cable. Correct me if I am wrong.
So happy to see this topic, hoping that there is the fix guide in this, however ...
can anybody helps me ?
laufersteppenwolf said:
Well, bad news I guess... I tried whatever I could possibly think of, but the best I get is a steady red LED for some time, after that the LED turns off again and still no reaction at all (also while the LED is lit).
From what I can tell, it's most likely a battery issue, because when the red LED first lights up, it's kind of a flickering, which is why I assume the voltage is just too low to do anything.
We'll see what Sony's gonna tell us after they got the device for repair
Click to expand...
Click to collapse
Hi,
please do inform us when u find any solution cause i'm facing similar issue after using it for 6-7 months
shardul.phatak said:
Hi,
please do inform us when u find any solution cause i'm facing similar issue after using it for 6-7 months
Click to expand...
Click to collapse
Have you tried upgrading to 5.1.1 (23.4.A.0.546)? I had the same problem, where my z3c would only last an hour or so until the next sudden death and I'd have to wait a few days before being able to turn it on again (and will die after another hour).
Since I upgraded, it has only happened a couple times, and even then I could immediately turn it back on. While it's not a complete solution for me, at least my phone is usable now.
laufersteppenwolf said:
Well, bad news I guess... I tried whatever I could possibly think of, but the best I get is a steady red LED for some time, after that the LED turns off again and still no reaction at all (also while the LED is lit).
From what I can tell, it's most likely a battery issue, because when the red LED first lights up, it's kind of a flickering, which is why I assume the voltage is just too low to do anything.
We'll see what Sony's gonna tell us after they got the device for repair
Click to expand...
Click to collapse
Well, This sudden death phenomenon happened to me as well this weekend, without any prior warning, since the phone is just 5 weeks old. I tried every possible fix suggested on the web, no response at all.
Now the phone has been shipped to a service centre in Athens, Greece, 350 km from where I live. Ought to have an update on phone;s status in approx. 10 days I was told. I keep my fingers crossed... From what I've read searching this matter during these past days, it seems more like a hardware issue (i.e. defective motherboard). If that's true, and since this phenomenon tends to grow steadily like an epidemic all around the globe (first SE Asia, now Europe) than it is a disgrace for SONY not to organize a recall...
Same issue here. Started few times and then hard brick. No flash mode, no fast boot, no charging... The girl from Sony support, after I've told her that i have an issue reported by many user on their support forums told me not to believe everything I see on the internet . I've been a Sony fan for many years but this denial of a manufacturing fault will make me reconsider...
This has been happening to me regularly now. The only way to get it to boot is to leave it on a charger for an hour or two. After an hour it will say it's charging again. Once it shows that it's charging, you can power it on. Pretty annoying, especially because when this happens to me, the battery will usually be over 90% full.
---------- Post added at 09:15 AM ---------- Previous post was at 09:04 AM ----------
bilboa1 said:
So I got the black screen of death issue and I think I solved it.
My internal nand was pretty full (got the warning several time). Eventually, the screen turned black one day and the phone wouldnt turn back on, even with
- reboot power/volume combo
- reset button behind the flap (30s+)
- charger connected/disconnected with same buttons
Leaving the phone there for a day or two (trying to boot it every now and then with the power button...), eventually it works/boots for some magical reason. Then it goes black again for a day or two, sometimes quickly, sometimes not. I did that a few times over several days...
Eventually when I got it to boot again I directly did a factory reset. This does not clean the internal sdcard. Things worked for a week straight (ie longer than usual) and bang, black screen again, and again and again...
So when I got it to boot once again (yes, that's PAINFUL to test all this) I did a factory reset + wipe of the internal sdcard.
Since that day, no more black screen of death.
I therefore suspect there's a bug with the nand controller when its nearly full or is full, or there's a bug plus bad nand hardware that causes it. I'm a little clueless on why it can eventually reboot.
I tested this 20, 30 times just to be certain, and it really seems related. So now I'm curious, any of you with the problem had the internal nand nearly full ? (or above 75% full at least). If so, try to boot the phone again a bit later and remove files from the sdcard just to see.
Click to expand...
Click to collapse
My internal and external storage are both only half full and the sudden death bug continues to happen. Not sure it's related to storage. I've noticed that it only happens to me when the phone is sleeping with the screen off. I know sony did a lot of work to get the phone to use very little power when idle. Maybe it's related to the phone not being able to wake up? Does anyone know if this happens with non-stock ROMS as well?
penske said:
This has been happening to me regularly now. The only way to get it to boot is to leave it on a charger for an hour or two. After an hour it will say it's charging again. Once it shows that it's charging, you can power it on. Pretty annoying, especially because when this happens to me, the battery will usually be over 90% full.
---------- Post added at 09:15 AM ---------- Previous post was at 09:04 AM ----------
My internal and external storage are both only half full and the sudden death bug continues to happen. Not sure it's related to storage. I've noticed that it only happens to me when the phone is sleeping with the screen off. I know sony did a lot of work to get the phone to use very little power when idle. Maybe it's related to the phone not being able to wake up? Does anyone know if this happens with non-stock ROMS as well?
Click to expand...
Click to collapse
Started happening to me a couple of weeks ago. Currently on SlimRom 4.4 and have been using this ROM for about a year now.
I was actually about to reflash a stock ROM until I saw this thread and now I don't know. Might have to call Sony.
No technical skills here. I have a "regular" Nook HD Plus with no modifications. Version 2.2.1
Started w/weird charging ... It would say battery full when on the charger, then as soon as taken off charger would say a random % charge like 15%.
Then had some overheating problems - if running on battery it would heat up and turn off then restart - If I ran it with the charger connected, had no problems.
Now, not taking a charge. The indicator light turns amber for a few seconds then goes to green. Says discharging even though plugged in.
Have tried shutting it down but that had no effect.
Found a replacement battery online w/tools to open the unit up and replace but am not sure if it's the battery, the charging cable, or if the unit heating up damaged a board or something. Currently have about 15% charge left, and can access programs and games w/no problem.
So what's your educated guess ... if I replace the battery will that fix it, or should it be retired.
If you think it should be retired, a recommendation for a new tablet would be appreciated.
Mostly use it for reading, games, Facebook - things like that.
Appreciate the help.
What would you lose by opening it up and replacing the battery if you're considering retiring it?
I had a problem where it would restart whenever the speaker was on the highest setting and it made a loud noise. I simply opened it up, checked it out, and somehow that fixed it. Maybe it was a short circuit? I don't know, but I didn't have anything to lose by it. I recently also thought my battery was bad as the HD plus didn't turn on but all I had to do was keep trying a hard reset. You could also put a custom rom on it. That helped with my overheating issues and usually does the same with Android phones that I have had.
Cool to see someone else from Miami here too.
It MAY be the battery, but I would strongly suggest backing apps up, then going into the stock recovery, and doing a full factory reset from there.
My phone had been working perfectly fine, as well as charging perfectly fine. Recently, I accidentally let it drop to 0%, which I don't usually do. I went to plug it into the same wall outlet as always, but instead of the usual charge process, the battery icon with the lightning bolt in the middle simply flashes on the screen and then turns off, which happens over and over again.
It should be noted as well that about 3 weeks ago my phone get fairly wet. After that incident, I turned it off till it dried, powered it up, and everything appeared to be totally ok.
Other facts:
-I can safely get into the recovery menu (power + vol down), which is stable, but any menu selections result in the Motorola splash screen for a quick second and then the phone powering down.
-The computer will recognize the connection to the phone.
Attempts to resolve:
-New cable, new usb hub, new wall outlet
-Trickle charge from the computer (same flashing)
-Phone in rice to remove moisture
-Toothbrush cleaning of Micro-usb port (suggestion from another thread)
I'm pulling my hair out, and I am considering prying off the back and replacing the battery. I have searched other threads, but have seen various solutions none of which worked for me. If anybody has any idea how I can fix this please help!!! Thanks in advance.
DroidGuy321 said:
My phone had been working perfectly fine, as well as charging perfectly fine. Recently, I accidentally let it drop to 0%, which I don't usually do. I went to plug it into the same wall outlet as always, but instead of the usual charge process, the battery icon with the lightning bolt in the middle simply flashes on the screen and then turns off, which happens over and over again.
It should be noted as well that about 3 weeks ago my phone get fairly wet. After that incident, I turned it off till it dried, powered it up, and everything appeared to be totally ok.
Other facts:
-I can safely get into the recovery menu (power + vol down), which is stable, but any menu selections result in the Motorola splash screen for a quick second and then the phone powering down.
-The computer will recognize the connection to the phone.
Attempts to resolve:
-New cable, new usb hub, new wall outlet
-Trickle charge from the computer (same flashing)
-Phone in rice to remove moisture
-Toothbrush cleaning of Micro-usb port (suggestion from another thread)
I'm pulling my hair out, and I am considering prying off the back and replacing the battery. I have searched other threads, but have seen various solutions none of which worked for me. If anybody has any idea how I can fix this please help!!! Thanks in advance.
Click to expand...
Click to collapse
Either there is something wrong with your battery, or there is something wrong with the USB port. If the USB port is the problem, you can use wireless charging instead. I'm a fan of this one, personally: https://www.amazon.com/gp/product/B00S7IBDGW/ref=oh_aui_search_detailpage?ie=UTF8&psc=1.
Also, are you unlocked? If so, what battery percentage does TWRP say?
TheSt33v said:
Either there is something wrong with your battery, or there is something wrong with the USB port. If the USB port is the problem, you can use wireless charging instead. I'm a fan of this one, personally:
Also, are you unlocked? If so, what battery percentage does TWRP say?
Click to expand...
Click to collapse
Thanks for the quick reply. It does seem like a battery problem, however it is just so coincidental that it stopped working after I let the battery drain to 0%, when only hours previously it was in use and charging without any issue at all.
Also, if there was a problem with the micro-usb port, I would think that a computer wouldnt be able to read the phone, but when I plug it in it is recognized as an ADB device.
I have another turbo with a cracked screen, I'm thinking about dissecting both and putting that battery in this phone as a replacement.
And unfortunately I am not unlocked :/.
Update
Well, after some further experimentation, I've gotten it working again. The solution was to charge it for like 5 hours, then let it sit off charge for an hour, and then it would boot... bizarre combination of actions. It has since dies twice and I've had to use this method.
It is working for now if I don't let the battery drop below like 15%. Seems more like a software or hardware issue to me, and i'm still trying to resolve it, so if anybody has any suggestions please let me know.
Also, what is the best way to re-calibrate the battery, maybe that could help?
DroidGuy321 said:
It is working for now if I don't let the battery drop below like 15%. Seems more like a software or hardware issue to me, and i'm still trying to resolve it, so if anybody has any suggestions please let me know.
Also, what is the best way to re-calibrate the battery, maybe that could help?
Click to expand...
Click to collapse
If you can't let the battery go below a certain percentage, it might be an early sign of failure. The voltage might drop suddenly and unexpectedly towards the end of discharge, prompting the phone to emergency-shutdown.
As for calibrating the battery...it depends on who you ask. I would say that running it to shutdown (even if shutdown is "15%") and then charging it to 100% should do it, since that gives the controller a full set of data with which to extrapolate a discharge curve. Clear your cache in recovery, so hopefully the OS will pick up on this to accurately track the battery's actual state.
Get Kernel Adiutor or something similar to check your battery's health, too. If there's something obviously badly wrong, it should report something other than "Good".
If you note when your battery dies abruptly and you immediately reboot the back light is very poor. Almost flickering.
I think this is a battery issue of not being able to feed enough amperage.
...however. My phone was doing this and after a full clean reflash it has stopped. I question if this is because I am running less apps now. Or if perhaps somehow the battery managed to lose its memory. (Li ion is an odd duck..)
mrkhigh said:
If you note when your battery dies abruptly and you immediately reboot the back light is very poor. Almost flickering.
I think this is a battery issue of not being able to feed enough amperage.
...however. My phone was doing this and after a full clean reflash it has stopped. I question if this is because I am running less apps now. Or if perhaps somehow the battery managed to lose its memory. (Li ion is an odd duck..)
Click to expand...
Click to collapse
Septfox said:
If you can't let the battery go below a certain percentage, it might be an early sign of failure. The voltage might drop suddenly and unexpectedly towards the end of discharge, prompting the phone to emergency-shutdown.
As for calibrating the battery...it depends on who you ask. I would say that running it to shutdown (even if shutdown is "15%") and then charging it to 100% should do it, since that gives the controller a full set of data with which to extrapolate a discharge curve. Clear your cache in recovery, so hopefully the OS will pick up on this to accurately track the battery's actual state.
Get Kernel Adiutor or something similar to check your battery's health, too. If there's something obviously badly wrong, it should report something other than "Good".
Click to expand...
Click to collapse
Thanks for the pointers. So strange, first it died at 40%, then 30% then 15%. Now, it is still dying early but I am no longer facing the issue I originally had, it will show normal charging when off, and boots up right away. Sure hope its not some ticking battery time bomb, its still a relatively new refurb.
I attempted the charge calibration so we shall see if it helps. I also did a factory reset for the hell of it, since I am on stock and can't reflash. Perhaps I'm in the clear, that would be awesome. Still no idea what the issue was in the first place though, which will annoy me to no end.