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Just got my Captivate, the screen is beautiful, but this has been bothering me ever since I got the device.
It's just a dark, skinny, blurry vertical stripe that comes up form the bottom of the screen. It's really only visible when a solid color is being displayed in that area.
I hope you guys know what I'm talking about because apparently I can't post pictures.
What is this? LCDs get dead/stuck pixels and AMOLEDs get this?
Is there any way to fix this using software? Like those stuck pixel fixer apps for LCDs?
if u just got it return it for another one, why whould u accept something thats obviously broken
Definitely a problem. My screen has always appeared just fine, and never with any sort of vertical stripe or other artifact like you've described.
+1 return it!
There's a couple scratches on the back of the phone. Does that matter? Will they take it back?
Id raise hell till they took it back. One of the main selling points of the Galaxy S phones is the screen..Hows a ****ty screen gonna look for PR on a brand new phone??
Id say take it back..if they dont take it, make sure you have the accidential warrenty and tell em it went for a swim..theyll prolly give you a refurb sooooo...might wanna thing about that as well.
But my screen is flawless and it rocks.
Sent from the awespme Captivate using the best app in the market.
Weird I have the exact same issue. its a darkish line on the left side of my screen that almost goes the whole length of the screen, it really is only visible on a solid gray background but its definitely annoying.
I was just kind of dealing with it, but now you're making me want to see if i can exchange it.
Never dropped my phone or bumped it in to anything either.
Ill probably go to ATT tomorrow and see what they can do, Ill show them this thread as well.
The AMOLED screens are meant to be notorious for color sticking. If you use your phone as an always on desk clock, music player with screen on etc , you stand a chance of burning colors (dimming the specific LED's), resulting in a faded vertical/ horizontal line where the taskbar would be.
Might not be the case, but worth looking into. And if its a brand new unit, replace it.
I had this happen with a Captivate that had never been dropped I think it was a crack in the LED behind the glass, they replaced it no questions asked it was 3 weeks old. If you are within 30 days take it back.
You have a one year warranty - take it back to AT&T at any time.
So I was reading about some of the problems with screen separation and had a question.
My device showed up and looked perfect except for a tiny(tiny!) part of screen raised about a hairs width on the left side. Had it about a week now with moderate-heavy usage, and haven't noted more separation, still less than a hairs width.
Now it may be splitting hairs (lol!) but I was wondering if I should attempt an RMA? Will it begin to separate more? Besides this everything is great, no dead pixels etc... and little screen thing doesn't bother me, but I don't want it to get worse and then be stuck with the device outside my window for RMA.
Thanks in advance!
Oh, my, I wouldn't replace it for that. Now, I think you COULD, technically, because yes there's always the chance that it will get worse. But if it does, you can deal with it as a warranty issue then.
If my first unit had only had the small amount of screen separation and not a dead pixel RIGHT in the worse spot, I would have kept it in a heartbeat. The second replacement I received has more separation, and also a screen with a horrible color temp--whites are a dingy yellow, quite ugly. The worst thing is, Google is telling some folks (me included) that we MUST return the original unit rather than deciding to keep it and returning the replacement.
Hell, if they'd let me, I would have kept my original, dead pixel and all, rather than take a chance on getting a third one with other problems (including the yellow tint, which I simply hate on tablets). Instead, I had to process another replacement which will hopefully get here tomorrow and be in good shape. Fingers crossed.
So, in short: if all that's wrong with yours is a tiny amount of screen separation, then for your own sanity I strongly recommend that you keep it and not worry about it. Stick it in a case and you'll forget about it quickly enough.
balorok said:
So I was reading about some of the problems with screen separation and had a question.
My device showed up and looked perfect except for a tiny(tiny!) part of screen raised about a hairs width on the left side. Had it about a week now with moderate-heavy usage, and haven't noted more separation, still less than a hairs width.
Now it may be splitting hairs (lol!) but I was wondering if I should attempt an RMA? Will it begin to separate more? Besides this everything is great, no dead pixels etc... and little screen thing doesn't bother me, but I don't want it to get worse and then be stuck with the device outside my window for RMA.
Thanks in advance!
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Click to collapse
My first one was not significant, but with use it became very pronounced. The first replacement arrived with a fairly pronounced 'hump' on the left side of the screen. I don't think anyone is 100% sure what the cause is, but there are likely two reasons: the screws and the adhesive.
If the separation gets worse with significant use (i.e. heat), then it's probably an adhesion problem. If there's separation, but it appears to not get worse, maybe that's purely due to the screws? I don't know, just guessing.
As yours hasn't become worse with a week's moderate to heavy use, it seems unlikely it might suddenly change. However, if you're like me, the anxiety of not knowing will drive you up the wall.
So far, Google seems contend to keep sending replacements until I'm happy - my third device (AKA second replacement) should arrive this week. However, I don't like asking for replacements, I find it to also induce anxiety, so I'm really hoping the new N7 is going to be perfect.
My 4th and 5th Nexus both have exactly the same separation you describe and I've just put them both in a tight case a bought from amazon and not looked back.
Sent from my Nexus 7 using xda app-developers app
balorok said:
So I was reading about some of the problems with screen separation and had a question.
My device showed up and looked perfect except for a tiny(tiny!) part of screen raised about a hairs width on the left side. Had it about a week now with moderate-heavy usage, and haven't noted more separation, still less than a hairs width.
Now it may be splitting hairs (lol!) but I was wondering if I should attempt an RMA? Will it begin to separate more? Besides this everything is great, no dead pixels etc... and little screen thing doesn't bother me, but I don't want it to get worse and then be stuck with the device outside my window for RMA.
Thanks in advance!
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Click to collapse
Mine came last Friday (7/27) and is exactly like what you describe. I’m not going to do anything about it unless it gets worse.
Valkyrie77 said:
Mine came last Friday (7/27) and is exactly like what you describe. I’m not going to do anything about it unless it gets worse.
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Click to collapse
Beware though unless you bought through the play store you may need to deal with Asus for the warranty claim.
balorok said:
So I was reading about some of the problems with screen separation and had a question.
My device showed up and looked perfect except for a tiny(tiny!) part of screen raised about a hairs width on the left side. Had it about a week now with moderate-heavy usage, and haven't noted more separation, still less than a hairs width.
Now it may be splitting hairs (lol!) but I was wondering if I should attempt an RMA? Will it begin to separate more? Besides this everything is great, no dead pixels etc... and little screen thing doesn't bother me, but I don't want it to get worse and then be stuck with the device outside my window for RMA.
Thanks in advance!
Click to expand...
Click to collapse
Mine had a very slight raise on the left, I still did the whole "washer" trick which initially improved it, but I'm not sure if it was even worth it.
The other thing to check for is "flicker" - on auto brightness (particularly in a low light situation), open up Maps, and see if you see any slight flickering. I have this issue, but turning off auto brightness and setting it to about 30% seems to alleviate the issue.
Otherwise, my device is working extremely well - I wouldn't want to RMA for these very slight issues because I couldn't guarantee I wouldn't get something worse.
plambda said:
The other thing to check for is "flicker" - on auto brightness (particularly in a low light situation), open up Maps, and see if you see any slight flickering. I have this issue, but turning off auto brightness and setting it to about 30% seems to alleviate the issue.
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This whole "flicker in Maps" thing fascinates me, because I swear I've had it on every Tegra 3 tablet I've tried (Transformer Prime, Excite 10, Excite 7.7, Nexus 7). The absolute worse was the Transformer Prime, and it wasn't limited to lower brightness levels.
That really leads me to believe that it's something inherent in the Tegra 3.
wynand32 said:
This whole "flicker in Maps" thing fascinates me, because I swear I've had it on every Tegra 3 tablet I've tried (Transformer Prime, Excite 10, Excite 7.7, Nexus 7). The absolute worse was the Transformer Prime, and it wasn't limited to lower brightness levels.
That really leads me to believe that it's something inherent in the Tegra 3.
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I've heard this from several people now - although there are others reporting they don't have this issue at all with the N7, which is why plenty of people are sending theirs back for replacements. I would have to see a steady stream of "sent mine back, new one has no flicker issue at all" to consider doing an RMA for the problem. Because for me it just isn't that much of an issue, really.
I just returned a 16gb back to Staples and ordered one from Google Play. The screen was very dark and dingy. Whites were yellowish. The colors looked very washed out compared to my other Android tablets.
I didn't have any separation that I could find though. The silver ring was slightly raised all around the unit and my screen protector fit right inside there to make it flush. I just ordered a new one through Play store, so I'm hoping I don't go from bad to worse.
Are you guys experiencing light bleed from the edges of your Note 8 screen. I just got my Tmobile Note 8 yesterday.
Wow...
I was hoping to god this wasn't gonna happen again.. I hated this so much with the Note 7 -_-
It isn't bad at all when the brightness is lowered, but looks absolutely disgusting when using the phone for GPS at night.
Last thing I want is for a $1500 phone to look cheap.
Apparently this is "natural" because of the glass and how it reflects light, BUT... all they had to do was wrap the black around it to block that reflective exit alone the edges.. But they didnt.
I may just take my note 8 back over this. I couldn't stand this on my note 7
OP, you should max the brightness, show a white image, and put a credit card on top of the screen and then take a picture.
Wow! I probably would have never noticed, but I do now. Thanks! I have a VZW but it doesn't seem near as bad as yours. Luckily my case covers it so I won't OCD over it, like the bubble I have in the bottom of my screen protector, going back to geek squad tomorrow. On my s7 edge I made them change it out 3 times. :angel:
HeRe4oNeReAsoN said:
Wow! I probably would have never noticed, but I do now. Thanks! I have a VZW but it doesn't seem near as bad as yours. Luckily my case covers it so I won't OCD over it, like the bubble I have in the bottom of my screen protector, going back to geek squad tomorrow. On my s7 edge I made them change it out 3 times. :angel:
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Click to collapse
You probably aren't noticing it because it takes a relatively bright image closer to the edge for it to appear.
View a white image with maxed brightness while covering the majority of the screen, and you will literally see a white ring around the edge of the phone.
Super damn annoying -_-
imatts said:
You probably aren't noticing it because it takes a relatively bright image closer to the edge for it to appear.
View a white image with maxed brightness while covering the majority of the screen, and you will literally see a white ring around the edge of the phone.
Super damn annoying -_-
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Click to collapse
After reading this post, I immediately took it out of the case, cranked the brightness up, turned the lights off, opened a web page, seen it! Aghhhh! On mine, it seems worst on the right side. Put it back in the case, took a shot, and now trying to forget it was ever there or my eyes will look for it every time, because it IS ANNOYING now that I KNOW it's there!
HeRe4oNeReAsoN said:
After reading this post, I immediately took it out of the case, cranked the brightness up, turned the lights off, opened a web page, seen it! Aghhhh! On mine, it seems worst on the right side. Put it back in the case, took a shot, and now trying to forget it was ever there or my eyes will look for it every time, because it IS ANNOYING now that I KNOW it's there!
Click to expand...
Click to collapse
Sorry
If it makes you feel better, its only noticeable when the brightness is at a decent level. Plus using a case will get rid of it entirely.
I'll probably whip out the microscope and apply a fine line of black paint along the edge of the glass lol.
I wonder when they're going to get rid of light bleed. I've literally had it on every device with a screen that I've ever owned.
I thought that OLED devices weren't backlit. Blah blah blah individual pixels lit. Isn't that supposed to be a selling point of OLED screens? Where does the light bleed come from?
usmaak said:
I wonder when they're going to get rid of light bleed. I've literally had it on every device with a screen that I've ever owned.
I thought that OLED devices weren't backlit. Blah blah blah individual pixels lit. Isn't that supposed to be a selling point of OLED screens? Where does the light bleed come from?
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Click to collapse
It happens because the glass is still thick enough to allow light to travel along the inside and exit throughout the edges.
This is such an easy fix too, which is why I don't understand why this hasn't been fixed. All they have to do is literally wrap the glass around the edges with the same material they're using the the top and sides anyway..
imatts said:
It happens because the glass is still thick enough to allow light to travel along the inside and exit throughout the edges.
This is such an easy fix too, which is why I don't understand why this hasn't been fixed. All they have to do is literally wrap the glass around the edges with the same material they're using the the top and sides anyway..
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Ahh, ok. Makes sense. Thanks for the explanation. It's different than the standard LCD light bleed then.
Hopefully I won't notice it much while it's in a case.
Zero light bleed on mine.
Sent from my SM-N950U1 using Tapatalk
cmart0125 said:
Are you guys experiencing light bleed from the edges of your Note 8 screen. I just got my Tmobile Note 8 yesterday.
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A blast from the past. Identical thread in the Note 7 and nearly all other forums concerning the 'edge screen design'.
It is not technically "Light bleed" That term is reserved for a phenomena (problem-fault) often common with IPS panels.
What you are seeing is......how can one write.......light escaping NOT into the screen as light bleed but light escaping from the screen.....There is a gap between the body and where the display ends, this tiny tiny tiny space, in certain situations, can indeed shine light OUT but not into the screen and there is a difference but both can be annoying IF we become OCD about it. I guess this situation is part of the edge experience? As suggested by peers, a case will stop such micro reflections or light escaping.
Ryland
Ryland Johnson said:
A blast from the past. Identical thread in the Note 7 and nearly all other forums concerning the 'edge screen design'.
It is not technically "Light bleed" That term is reserved for a phenomena (problem-fault) often common with IPS panels.
What you are seeing is......how can one write.......light escaping NOT into the screen as light bleed but light escaping from the screen.....There is a gap between the body and where the display ends, this tiny tiny tiny space, in certain situations, can indeed shine light OUT but not into the screen and there is a difference but both can be annoying IF we become OCD about it. I guess this situation is part of the edge experience? As suggested by peers, a case will stop such micro reflections or light escaping.
Ryland
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So this is a known issue with Galaxy phones?
I've never experienced it with the Note 7 or currently with the Galaxy S8 plus. Is this enough to get a replacement?
Wow, this thread is like dejavu, I had to really look for it with max brightness in a dark room to find it on both my note 7's. I didn't think it was a big deal but some did. If I get the note 8 I will look for it.
Sent from my SAMSUNG-SM-G935A using XDA-Developers Legacy app
It sounds like you might have to go through more than one replacement to get one that doesn't do it.
Just for fun, I always follow the release of the new iPhone on Macrumors each year, and there's always a huge light bleed thread. I know (now) that this is something completely different than what happens with these phones.. People over there go through numerous replacements to try and get a perfect screen. Many never get one.
I will have my phone in a case from day one, so I guess that I won't see this.
Mine's good... no light bleed at all.
I am getting no light bleed at all. Turned my screen all the way up on a white screen and no light bleed.
Sent from my SM-N950U using Tapatalk
None on my T-Mobile variant. I put a full white image up just to be sure.
Sent from my SM-N950U using Tapatalk
I'm not seeing any either even with the brightness turned all the way up and various bright pictures. There's a slight change in brightness but that's to be expected with the curve but nothing like the pictures.
cmart0125 said:
So this is a known issue with Galaxy phones?
I've never experienced it with the Note 7 or currently with the Galaxy S8 plus. Is this enough to get a replacement?
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Click to collapse
at least one guy on another forum has reported his light bleed and is getting a replacement in exchange.
So maybe some were built with more of a "gap" there than others.
The way my luck with electronic devices works, I'll definitely have it. Glad that it won't be noticeable when it's in a case. I won't even look for it, because then I'll know it's there for sure and it will bug me.
Noticed something for the first time today. Looks like there's light bleeding from the left side edge of my screen where it meets the frame. It's not uniform either so it makes me think that there was some sealent that detached somehow. Anyone else have this issue? I'll try and take a pic once I have another camera to use.
Looks like the same is happening to mine. Left side bottom corner. Actually seems to just be the paint under the glass is peeling away or something? Doesn't seem like it's physically open, compromising the water resistance.
Look like this?
Sent mine in like 2 weeks ago. Still waiting for them to ship it back.
They managed to replace the LCD and motherboard for some reason... wth Samsung
another thread...its not light bleed -
https://forum.xda-developers.com/galaxy-note-8/help/light-bleed-t3670247
Dang. That's too bright for a dark room.
Huh just noticed that on mine too. Not that bad though but still noticable.
Composed on Galaxy Note8
I've had 2 replacements so far. First one was on the left side from top to bottom. Second phone was all round. Looked the screen had it's own halo!
Interestingly the store manager said that this is not the norm having compared them against the the display phones in store and his own Note 8 which were all flawless!
Whether it's the light reflecting from the screen etc etc, i personally believe this should not be like this, not when there is so much inconsistency between flawless handsets and handsets with the light bleed.
Samsung needs to address this and actually take ownership.
This is one of the first things i checked when i got my Note 8. Mine doesn't have this "bleed"
I was looking at refurbished Galaxy Note 8's on eBay and all the sellers list this problem. They have multiple quantities available though so I'm wondering if they just list this to cover themselves in case it has it or do literally all of them have this issue? I have the S8 and I know it has the same type of screen, but I've never had an issue. Is LCD burn also a common problem for the S8 and S8+?
I have my note 8 since Nov 22 2017, and it does not show any burns, shadows or abnormal tint/color anywhere, FYI, it is a LED panel, not LCD
Mc Binsk said:
I was looking at refurbished Galaxy Note 8's on eBay and all the sellers list this problem. They have multiple quantities available though so I'm wondering if they just list this to cover themselves in case it has it or do literally all of them have this issue? I have the S8 and I know it has the same type of screen, but I've never had an issue. Is LCD burn also a common problem for the S8 and S8+?
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Brought my Note 8 on almost the same day as Winol, no screen burn in for me either.
Ok thank you guys
I bought this about a year ago, it's there if you are looking for it. if not don't worry about it. Just use gesture navigation you are good for few years
Mine has bad burn in but it doesn't bother me
Sorry
Sorry
Done
Are you trying to take a screenshot of your burn in?
Mr. Orange 645 said:
Are you trying to take a screenshot of your burn in?
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I was wondering the same thing.
Anyway, on topic: I've had mine since about April 2018, which isn't as long as some others, but I also have no discernible burn-in. An issue I do have, however, is that my screen scratches incredibly easily. I have a couple of really bad scratches and some deep ones and I don't do anything funny with my device. It's either laying face-up on the desk or it's in my pocket. Some of the scratches has weird shapes to them that I can't figure out where they even came from or how. Other than that, no other issues or problems. Screen is still clear and very pretty and no strange artefacts.
Screen Burn-In is not really an issue, unless you are gaming or textings for really long periods of time. Or have a picture displayed on your device for over 2 hours.
I have massive amount of burn in of the whole keyboard,and the top of the screen. Irritates me to no end, I have reversed my colors of my keyboard but I doubt that will help
I see a really varying experiences about this issue, it reminds me about another issue with the sides peeling off, some posted very bad peeled sides, specially on black models, in the end I think these occurences might be batch-related, or pure and simple bad luck, my note, as many, many others
is more than a year old and happily does not have any problem whatsoever
Max_Terrible said:
I was wondering the same thing.
Anyway, on topic: I've had mine since about April 2018, which isn't as long as some others, but I also have no discernible burn-in. An issue I do have, however, is that my screen scratches incredibly easily. I have a couple of really bad scratches and some deep ones and I don't do anything funny with my device. It's either laying face-up on the desk or it's in my pocket. Some of the scratches has weird shapes to them that I can't figure out where they even came from or how. Other than that, no other issues or problems. Screen is still clear and very pretty and no strange artefacts.
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Click to collapse
That does sound weird haha.
As far as the peeling, when I first got my Note 8, I could feel an unevenness on the sides. Turns out that there was a thin plastic film just like there was on the top and bottom when it came out of the box. I just peeled it off. Is that what you were talking about? I just assumed it was put on at the factory before it was boxed up as like the protective plastic on the screen and back. Was I wrong to peel it off? It didnt seem to affect the finish at all and shortly after that, I put the phone in a case anyway...
The units suffering the peeling problem showed a different color where the peelings occurred,
https://forum.xda-developers.com/galaxy-note-8/help/peeling-paint-t3689436
my note 8 did not have protective films at the sides, just front and back, and no peelings anywhere so far
winol said:
The units suffering the peeling problem showed a different color where the peelings occurred,
https://forum.xda-developers.com/galaxy-note-8/help/peeling-paint-t3689436
my note 8 did not have protective films at the sides, just front and back, and no peelings anywhere so far
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Click to collapse
Interesting. Thanks for the link. The more I look in the XDA forums, the more I am second guessing my choice on getting this phone. Between the screen burn, the peeling paint, the charging port burning out, mysterious cracks in the screen, etc... I am wondering if I should have done a little more research. So far, knock on wood, this first month has been trouble free and hopefully it stays that way.
And as far as the protective plastic film on the sides, maybe it is a recent change that Samsung is doing? I honestly couldn't see it but could feel it and when I peeled it off, it was perfectly cut out to go around the buttons. One of the posts in the link you provided mentioned a protective film over the colored back glass to provide a better visual look. Maybe that's what I discovered on the side and was supposed to leave it on but I couldn't stand the uneven feel of it before I got the case.
Mr. Orange 645 said:
Are you trying to take a screenshot of your burn in?
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Yes I am that slow. I can't believe I did that I wasn't thinking right.
jason504 said:
Yes I am that slow. I can't believe I did that I wasn't thinking right.
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Bahahaha!! That's great!:laugh: