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Got a small problem.
I sold an ASUS Eee Pad Transformer to a guy on eBay around a month ago (January 13th, to be exact). I said the condition was not amazing, it had a few knocks, scratches, knicks etc. However, this guy bought it for £200.
I have just had an eBay message from the same guy who bought the TF. He says the build quality isn't very good and there's a dead pixel on the screen. I did not notice these when I had the tablet. Furthermore, the Transformer's build quality is known to be not so good.
Where do I stand on this? Am I in the right by saying that I won't take it back, because I said 'no returns accepted' on the listing? Or do I have a legal obligation to take this back and refund him the money (obviously I'd prefer the former).
Thanks,
Phil
i would make sure its the same tablet (hes not sending you a different one back) since you said you didnt notice the dead pixel
Have him take a picture of the dead pixel.
And ask him to describe his qualms about the build quality. Hopefully he'll go into depth about creaking and such, things that are a fault of the manufacturer's and definitely not yours.
So long as there is no dead pixel and he isn't complaining about you improperly describing the tablet, I would not refund it.
redbullcat said:
Got a small problem.
I sold an ASUS Eee Pad Transformer to a guy on eBay around a month ago (January 13th, to be exact). I said the condition was not amazing, it had a few knocks, scratches, knicks etc. However, this guy bought it for £200.
I have just had an eBay message from the same guy who bought the TF. He says the build quality isn't very good and there's a dead pixel on the screen. I did not notice these when I had the tablet. Furthermore, the Transformer's build quality is known to be not so good.
Where do I stand on this? Am I in the right by saying that I won't take it back, because I said 'no returns accepted' on the listing? Or do I have a legal obligation to take this back and refund him the money (obviously I'd prefer the former).
Thanks,
Phil
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Click to collapse
I would leave it unless he files a claim with paypal. Then just show pictures of it and fight it. It may take a while but it's worth it. That said if he offers to send it back accept the return and sell it again, it will save you the hassle in the long wrong
You shouldn't be obligated to accept returns since it was explicitly stated that you don't accept them.
saintsmmx said:
You shouldn't be obligated to accept returns since it was explicitly stated that you don't accept them.
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That's true unless the user disputes with paypal. If he does so and wins the seller HAS to refund the user.
You have no legal obligation to accept that item back unless you deliberately misrepresented the condition of the item prior to its sale.
If you have pics etc(you would have had them on the eBay listing?) and made clear the condition of the tablet then the customer has no recourse to you.
I'd reply to the customer and advise a dead pixel may be something they can take up with the manufacturer if it's still under warranty, if not, tough luck and sorry but it's nothing to do with you.
-psb
"No returns" policy that sellers use on eBay is meaningless. eBay does not allow it and will side with the buyer 90% of the time. Unfortunately for OP he does not have much recourse if buyer files a SNAD claim with eBay. The only defensive argument he has is to state that the item has been in buyer's possession for some time now and that it was sold as used.
I'd refund the guy 20 quids and call the day. No need to complicate it any further.
greenstuffs said:
I'd refund the guy 20 quids and call the day. No need to complicate it any further.
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If he accepts it, its the best you can expect.
I had the same with a tg01 on ebay, buyer claimed screen scratched even though it wasnt and was told to return the item to me by paypal who froze the money and then refunded him despite me showing photos to the contrary. Lucky for me mine came back unharmed, the buyer obviously didnt like it and used an excuse to get a easy refund. Paypal ignored my proof and my call for proof from the buyer.
In most cases within a 7/14 day period whatever Paypal have as a grace period, they will side with the buyer as long as the buyer does as instructed Im sorry to say.
OK, thanks guys!
I told him to send it back to ASUS. He said he isn't blaming me and he likes the tablet, so it looks like he doesn't want a refund, which is good.
I'll update this thread when/if I get another message from him
EDIT: I'll thank the people I didn't manage to thank tomorrow, ran out of thanks for today
Samsung...
Some smile at the name, while others will spit at it. Either way, I have a little story I wanted to share.
I recently purchased a used Samsung Galaxy S 4G off of CL for a pretty damn good price. I could go into detail about the sale but thats outside the scope of this lil story, but I assure you, I did everything right.
Suffice to say, the next day, I was feeling buyers remorse as I found a pretty significant show stopper defect with the device (there was no indication of problems during testing). Faulty softkeys. Started with random non functioning (non responsive), to random self activating softkeys. Then it would go away and be normal. Until very shortly thereafter (3 days), all functionality ceased.
Long story short here...I contacted Samsung to inquire about a repair and the cost. I indicated I purchased the device used, but that it is non functional and if affordable, Id like to get it fixed. The Samsung rep had me do some basic troubleshooting and then asked me for the Serial #. They then Indicated to me that the Device was/is still covered under Samsung warranty. They provided a shipping label via email. I mailed on Tuesday evening, they received it by Friday, kept me updated via email as to the disposition and repair status and had it back in the mail by Saturday. I received my device in a new box, sealed (minus the accessories) With a new LCD and New Screen. No receipts, or proof of ownership required. Maybe I got lucky...or maybe Samsung was standing behind their product and honoring their warranty. Either way, I wanted to give Samsung some props here and share this story.
good for u bro, but u lucked out, big time
My past 4 phones have all been Samsung's and they've all worked relatively well. They've not been high-end phones though. I used to get Sony Ericsson phones, then came To Samsung
Sent from my GT-S5360 using XDA
HTC repaired two of my fuzes I bought off eBay. Warranty is warranty from the manufacturer. You just loose all warranty help from carrier if used. But it is nice to see a good experience.
- this sig is just so I don't have to write 10char when on my phone -
Luckily I've never had any major problems with phones (I have a Samsung at the moment). Although I did have a Sony Ericsson which went in for repair multiple times till they said water damage made it beyond economical repair. Which was strange because I'm ridiculously careful with my phones and no water ever got to it. Needless to say I don't touch Sonys anymore after that.
That's why I never buy used phones, I did it once and it was broken very fast, but not worth going trough hassle off contacting the seller or warranty.
I in fact sold mine previous smartphone because I though like if it gets broken and I have no warranty then it doesn't deliver me any money anymore.
So I sold it and lets say it breaks next month, then its not mine loss or problem but that off the buyer and private buyers don't get any warranty from the seller.
The device was in perfect state, but not new of course and I used it intensive.
I've had my glass since this past weekend, and as fun as a neat gimmick can be, it kind of got old fast. I have multiple issues with mine ( understanding it isn't a finished product ). Some of the problems I'm running into are;
Turning itself on ( I'll charge it for the night and keep it turned off, and when I unplug it in the morning, they're already on somehow )
Really poor battery life ( I know some people report bad battery, but, this is beyond it. It's on standby most of the time, and I'll still only get maybe 4-5 hours on it )
Very poor Wi-Fi ( Even when I'm in the same room as my router, I show only 1-2 bars is strength )
At this point, the glass has failed to really blow me away as a new device, however, I've noticed Google says if returned, there is none right now, but in the future could later charge a re-stocking fee. I'm wondering if anyone has returned theirs for whatever reason and have been charged one? If mine is having such issues and was sent back, I would like to assume the worst is I'd pay for my own shipping+handling.
Thoughts and/or experience?
MisterRich said:
I've had my glass since this past weekend, and as fun as a neat gimmick can be, it kind of got old fast. I have multiple issues with mine ( understanding it isn't a finished product ). Some of the problems I'm running into are;
Turning itself on ( I'll charge it for the night and keep it turned off, and when I unplug it in the morning, they're already on somehow )
Really poor battery life ( I know some people report bad battery, but, this is beyond it. It's on standby most of the time, and I'll still only get maybe 4-5 hours on it )
Very poor Wi-Fi ( Even when I'm in the same room as my router, I show only 1-2 bars is strength )
At this point, the glass has failed to really blow me away as a new device, however, I've noticed Google says if returned, there is none right now, but in the future could later charge a re-stocking fee. I'm wondering if anyone has returned theirs for whatever reason and have been charged one? If mine is having such issues and was sent back, I would like to assume the worst is I'd pay for my own shipping+handling.
Thoughts and/or experience?
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Where did you see the return policy? I have had them for 12 hours, and like yourself, am not blown away. Is that it? I keep saying to myself. I have a couple account issues, as it seems only to be able to recognize one gmail account at a time. They are neat, but not $1500.00 neat.
Exactly my thoughts. Not $1,500 neat. Especially acknowledging in the future production release there's no chance they'll retail $1,500 as well. My guess is once a final product is released they'll be 1/3 of that price. Moving along from that, here is where I read the terms for Glass including return information:
https://www.google.com/glass/terms/
Return Policy
If for any reason you do not wish to keep your Device, you have up to 30 days from the date the Device is delivered to you to cancel your purchase of the Device and your contract with Google. If you exercise your right of cancellation and the Device has been delivered to you, you are responsible for returning the Device as soon as possible and at your own cost. To initiate a return please contact Glass Support and obtain a return authorization. For some returns Google may charge you a restocking fee. Please review the restocking policies posted here to determine whether such fees apply to you. Upon Google's receipt of the returned Device, Google will issue a refund in your Google Wallet account using your initial payment method minus any applicable shipping and handling and restocking fees.
You must take reasonable care of the items that you wish to return, and we request that you return the Device with its original packaging and any accessories. Upon Google's receipt of the returned Device, Google will issue a refund in your Google Wallet account for the amount paid for the Device, less any shipping and handling charges, within a reasonable time. If you decide to cancel the purchase of the relevant Device as set out in this paragraph and if you fail to return the Device in accordance with these Terms, you may be charged a sum for our direct cost of recovering that Device, and we may deduct that sum from your refund.
I did actually just get off the phone with Google Glass support this morning and informed them the glass program wasn't right for me. They did send a return shipping label to send back. So far so good, so I will probably be sending them back this upcoming week.
MisterRich said:
Exactly my thoughts. Not $1,500 neat. Especially acknowledging in the future production release there's no chance they'll retail $1,500 as well. My guess is once a final product is released they'll be 1/3 of that price. Moving along from that, here is where I read the terms for Glass including return information:
https://www.google.com/glass/terms/
Return Policy
If for any reason you do not wish to keep your Device, you have up to 30 days from the date the Device is delivered to you to cancel your purchase of the Device and your contract with Google. If you exercise your right of cancellation and the Device has been delivered to you, you are responsible for returning the Device as soon as possible and at your own cost. To initiate a return please contact Glass Support and obtain a return authorization. For some returns Google may charge you a restocking fee. Please review the restocking policies posted here to determine whether such fees apply to you. Upon Google's receipt of the returned Device, Google will issue a refund in your Google Wallet account using your initial payment method minus any applicable shipping and handling and restocking fees.
You must take reasonable care of the items that you wish to return, and we request that you return the Device with its original packaging and any accessories. Upon Google's receipt of the returned Device, Google will issue a refund in your Google Wallet account for the amount paid for the Device, less any shipping and handling charges, within a reasonable time. If you decide to cancel the purchase of the relevant Device as set out in this paragraph and if you fail to return the Device in accordance with these Terms, you may be charged a sum for our direct cost of recovering that Device, and we may deduct that sum from your refund.
I did actually just get off the phone with Google Glass support this morning and informed them the glass program wasn't right for me. They did send a return shipping label to send back. So far so good, so I will probably be sending them back this upcoming week.
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Please keep this thread updated. I just purchased my explore glass in tangerine and am not sure if I will be holding onto my pair for the $1,700 the total cost ended up being. (I opted for the stereo headset as well + tax) I'm really excited to try them out but after reading threads like these feel like I may have a similar experience. My delivery is scheduled for tomorrow, hopefully they arrive before I have to go to work. I would like to know the return process and outcome for you. Thanks
kflanegan said:
Please keep this thread updated. I just purchased my explore glass in tangerine and am not sure if I will be holding onto my pair for the $1,700 the total cost ended up being. (I opted for the stereo headset as well + tax) I'm really excited to try them out but after reading threads like these feel like I may have a similar experience. My delivery is scheduled for tomorrow, hopefully they arrive before I have to go to work. I would like to know the return process and outcome for you. Thanks
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Hey guys, I did return my Glass, only reason being was Money, couldn't afford it after plumbing issues at the house. You have 30 days to do so. Just contact Glass support, let them know. They send you a box and a UPS label, pack everything up, ship it back to them, and about a week later you'll get a full refund. No restocking fee or anything. A VERY easy and painless process.
sum182 said:
Hey guys, I did return my Glass, only reason being was Money, couldn't afford it after plumbing issues at the house. You have 30 days to do so. Just contact Glass support, let them know. They send you a box and a UPS label, pack everything up, ship it back to them, and about a week later you'll get a full refund. No restocking fee or anything. A VERY easy and painless process.
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Good info- I have had mine since Dec. 13th. I've had a few issues-
Why can't the battery be on the left side?? All the weight it on one side, not terrible but just kinda funky-
Where the metal ends right above my right ear, scratches my ear- I've seen multiple people complaining about this and putting mole skin on it-
Plain home screen? Just the time?
No real settings? No ability to clear cards?
Battery isn't terrible bad (unless you're showing them to everyone).
Yea it's neat but still way too early for a release. I'm going to send mine back and get my $1,620 back... Sooner rather than later too- If they fall off my head and break they're not returnable and can't be fixed.
Anybody ever think about selling them on ebay?? I've seen a few pair go for $2,000+ within the last few days, only a couple hundred $ profit after ebay fees but still better than returning for $0 profit...
Just like mentioned above, it was really painless. I called Google support and their emailed me a shipping label. They however did not send me a box. I will maybe try contacting them again to see if they'd be willing to do so because I'd rather send it back in their custom box than something I put together. I considered selling them on eBay but their privacy policy does mention they don't want owners selling it third party, and I'd hate to be in the scenario someone who buys it has a problem and then tries contacting Google Glass support and find out I was the original owner by serial and they get upset with me for breaking the policy. Maybe I'm just over paranoid.
Anyways, seems quite painless as long as you do it within the 30 days, the support was very prompt and polite and didn't dispute the problem. I informed them they just weren't meeting my needs. I just couldn't keep them charged in order to play with them. Hope this helps anyone who's curious.
MisterRich said:
Just like mentioned above, it was really painless. I called Google support and their emailed me a shipping label. They however did not send me a box. I will maybe try contacting them again to see if they'd be willing to do so because I'd rather send it back in their custom box than something I put together. I considered selling them on eBay but their privacy policy does mention they don't want owners selling it third party, and I'd hate to be in the scenario someone who buys it has a problem and then tries contacting Google Glass support and find out I was the original owner by serial and they get upset with me for breaking the policy. Maybe I'm just over paranoid.
Anyways, seems quite painless as long as you do it within the 30 days, the support was very prompt and polite and didn't dispute the problem. I informed them they just weren't meeting my needs. I just couldn't keep them charged in order to play with them. Hope this helps anyone who's curious.
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I have also initiated my return process through email. I'll keep the thread updated with my experience. I used my Glasses over the past week in various circumstances and while I enjoyed the neat factor and various built in features cannot currently justify the high price tag for my everyday use. My main concerns are battery life and real world use case scenario's. My battery typically lasted 3-4 hours maybe 5-6 with light use. This seems short for the hardware involved and tiny screen the device needs to power. I believe if there was a more expansive settings menu where wifi and bluetooth could be turned off when not in use battery life could easily be extended to 7-8 hours for taking pictures/videos and such. I couldn't find enough use cases for the current crop of glassware available and found the cards for updates very annoying after they built up over the days and week I used Glass. No way to dismiss them apparently even after a factory reset and new setup. Anyway when it's all said and done I felt very lucky to have the opportunity to use Glass even for just one week. This experience has kept me very interested in the new technology and I tried to evangelize and give any interested geeks the chance to try out my pair whenever someone came up to me and asked questions. I won't miss all the stares from people who had no idea what was on my face and certainly let me know it when I glanced their way. Also constantly worrying about where the glasses are and making sure they were safe and not in danger will be a sigh of relief.
I initiated my return process via phone this morning. I should be getting an empty box with a shipping label. Indeed it was a very neat gadget but I simply could not justify the 1600 price tag on it. It's got a lot of great apps that have potential though. I will be following the news about them closely still.
-edit-
Got the box Monday morning. It seems from the instructions that they alloted no room for the accessories in the return box?
Agreed
All of the aforementioned issues appear to be the norm. I contacted Google for return and got the hard sell, and decided to try them for another week just for good measure, but battery life coupled with price vs utility makes keeping them unlikely. Although I DO like the Tesla and Strava apps quite a bit.
This is the first time I have bought anything from Samsung.com. I need to tradein an old phone to get some discounts for the Note 8. Based on past experiences, how good/ bad is the Trade-in process? There is a thin line separating our understanding of a phone in "good working condition" & "regular wear and tear".
Mine is a used phone . I am not sure, the previous seller may have had water damage. However, cosmetically, it has a small dent on top-right corner bezel. The screen is pristine. Some small scratches on the back of the phone.
So when the time comes to send my old phone:
How long does it take for Samsung to acknowledge the Trade-in receipt?
After the receipt, how long does it take for Samsung to make a decision whether to accept or reject the trade-in?
If the trade-in is rejected, do we get a chance to understand why the trade-in was rejected?
Also, if the trade-in is rejected, is it possible for us to send another phone? or is the trade-in decision final?
Is there any way to get the trade-in confirmed (by sharing pictures) before-hand?
Any help is appreciated.
myechophone said:
This is the first time I have bought anything from Samsung.com. I need to tradein an old phone to get some discounts for the Note 8. Based on past experiences, how good/ bad is the Trade-in process? There is a thin line separating our understanding of a phone in "good working condition" & "regular wear and tear".
Mine is a used phone . I am not sure, the previous seller may have had water damage. However, cosmetically, it has a small dent on top-right corner bezel. The screen is pristine. Some small scratches on the back of the phone.
So when the time comes to send my old phone:
How long does it take for Samsung to acknowledge the Trade-in receipt?
After the receipt, how long does it take for Samsung to make a decision whether to accept or reject the trade-in?
If the trade-in is rejected, do we get a chance to understand why the trade-in was rejected?
Also, if the trade-in is rejected, is it possible for us to send another phone? or is the trade-in decision final?
Is there any way to get the trade-in confirmed (by sharing pictures) before-hand?
Any help is appreciated.
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I personally have never had a problem. You shouldn't have any problems as long as all functions work, no cracks in screen, device powers up and keeps a charge, not blacklisted, and device is paid off.
This should answer any and all questions:
"The devices must be in good condition (meaning it powers on and holds a charge; has a functioning display; has no breaks or cracks or other visible defects that go beyond normal wear and tear; and is not on a black list of any kind) to be eligible for Trade-In. Prior to trading in device, you must perform a factory reset and remove all personal information from device and eligible devices must have reactivation lock, Google Factory Reset Protection and all other anti-theft locking software disabled. Trade-ins must be received within 15 days of qualifying purchase. Devices not meeting these criteria will not qualify for the trade-in program. Samsung reserves the right to modify or discontinue this offer at any time." -Samsung website-
Khwoo685 said:
I personally have never had a problem. You shouldn't have any problems as long as all functions work, no cracks in screen, device powers up and keeps a charge, not blacklisted, and device is paid off.
This should answer any and all questions:
"The devices must be in good condition (meaning it powers on and holds a charge; has a functioning display; has no breaks or cracks or other visible defects that go beyond normal wear and tear; and is not on a black list of any kind) to be eligible for Trade-In. Prior to trading in device, you must perform a factory reset and remove all personal information from device and eligible devices must have reactivation lock, Google Factory Reset Protection and all other anti-theft locking software disabled. Trade-ins must be received within 15 days of qualifying purchase. Devices not meeting these criteria will not qualify for the trade-in program. Samsung reserves the right to modify or discontinue this offer at any time." -Samsung website-
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Thanks. But, I have some apprehensions as this is the first time...
Since you are seeing the glass as half empty....
Dents may not be considered normal wear and tear. Ive used phones for decades and never had one dent. Consider that a potential red flag if i were to be nit picky.
Its up to the person handling the ingest of the product. If they have a bad day or if they were giving some leeway to trade ins prior to getting yours, maybe yours may cause them to not be so lenient.
Perhaps look at other sources over the internet for other reviews on this trade in. Look at older note forums on this forum. You are likely to hear/read varied results.
In the end they (Sammy)may not care as long as the unit powers on and the screen is in good condition because the screen can potentially be used for surplus spare parts for other devices in that model range so the response you recieebvd above may indeed be a fair assumption that the trade in process will be smooth, you will get your asking price for the trade in, and the overall proces wont take too long.
Then you can ask yourself this: how much would I make if i were to sell it on Craigslist ?
marctronixx said:
Dents may not be considered normal wear and tear. Ive used phones for decades and never had one dent. Consider that a potential red flag if i were to be nit picky.
Its up to the person handling the ingest of the product. If they have a bad day or if they were giving some leeway to trade ins prior to getting yours, maybe yours may cause them to not be so lenient.
Perhaps look at other sources over the internet for other reviews on this trade in. Look at older note forums on this forum. You are likely to hear/read varied results.
In the end they (Sammy)may not care as long as the unit powers on and the screen is in good condition because the screen can potentially be used for surplus spare parts for other devices in that model range so the response you recieebvd above may indeed be a fair assumption that the trade in process will be smooth, you will get your asking price for the trade in, and the overall proces wont take too long.
Then you can ask yourself this: how much would I make if i were to sell it on Craigslist ?
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Thanks for the detailed reply. I will check other sources too for more details. As mentioned, I am doing the first of its kind transaction with Samsung; hence some anxiety.
I was one of the Note 7 buyers/returners.
I recently took advantage of the promotion to buy a Samsung Note 8 (unlocked) (w/ a free Gear 360), and I indicated during the order process that I would trade-in a Galaxy S5. I paid a little over $500 for the Note 8 that day.
Fast forward to today: so I received the Note 8 today, but the box has no trade-in instructions, shipping pouch, or pre-paid postage. Did I do something wrong, or does Samsung just not want this ancient S5 hardware?
Did anyone else (who previous returned the Note 7) get further instructions for the trade-in with the Note 8? Should I just follow the instructions found here: http://www.samsung.com/us/trade-in/terms-and-conditions/
It says "Samsung will provide a shipping label and instructions to send us your Trade-In Device." So I'm very confused.
I'm going to call Samsung. They said the correct office is closed for the day.
In a desperate attempt to resolve the issue more quickly, I sent an email.
The CS rep I did talk to did say that once I reach the correct person then Samsung will email me a shipping label. But I have to call back to talk do a different rep in a different dept.
caj27 said:
I was one of the Note 7 buyers/returners.
I recently took advantage of the promotion to buy a Samsung Note 8 (unlocked) (w/ a free Gear 360), and I indicated during the order process that I would trade-in a Galaxy S5. I paid a little over $500 for the Note 8 that day.
Fast forward to today: so I received the Note 8 today, but the box has no trade-in instructions, shipping pouch, or pre-paid postage. Did I do something wrong, or does Samsung just not want this ancient S5 hardware?
Did anyone else (who previous returned the Note 7) get further instructions for the trade-in with the Note 8? Should I just follow the instructions found here: http://www.samsung.com/us/trade-in/terms-and-conditions/
It says "Samsung will provide a shipping label and instructions to send us your Trade-In Device." So I'm very confused.
I'm going to call Samsung. They said the correct office is closed for the day.
In a desperate attempt to resolve the issue more quickly, I sent an email.
The CS rep I did talk to did say that once I reach the correct person then Samsung will email me a shipping label. But I have to call back to talk do a different rep in a different dept.
Click to expand...
Click to collapse
On the order details on the website you can print the shipping label that is tied to your order. Same place everyone kept checking their status...Look beside the trade in you will see the print label button
Deleted
I spoke with them yesterday and was told you will get a reply about the trade in in 10 business days, just long enough so that you can't return the Note 8 if they screw you.
ggrant3876 said:
I spoke with them yesterday and was told you will get a reply about the trade in in 10 business days, just long enough so that you can't return the Note 8 if they screw you.
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Lol, if it comes to that, just kick up a fuss! They'll let you return it.
Afternoon people.
I've been having an issue with Samsung UK because they state on their website that care can be purchased 30 days after purchasing the phone.
The staff at Samsung web shop are adamant that it cannot.
They sent me terms and conditions to argue the case but the terms also state that I can purchase up to 30 days after buying the handset.
Has anybody else had this sort or experience?
They've managed to take it over the 30 days now but if they knew what they were doing I would have been within so I'm standing by that.
The care advisor suggested I send my phone back and buy another one. No problem with that except they wont honour the £150 trade in value of the phone I traded in, so I'd lose the phone I traded in, and pay an extra £150!! She doesn't seem to agree that I'm losing out if I do that...
Any ideas??
Well, you are right of course as it is clearly stated
"..
In case You did not purchase Samsung Mobile Care at the same time as Your Insured Product, You can benefit from a 30 day period from the Insured Product purchase date to purchase Samsung Mobile Care . In this instance You must return to the seller of Your Insured Product or go to Samsung directly. Please note that Yo ur Insured Product must be eligible for Samsung Mobile Care (e.g. see Clause 1 . General Validity Conditions and Clause. 3 General Exclusions).
.."
file a complaint, maybe you'll get some compensation/satisfaction
Good luck filing a complaint. One thing I learned from dealing with the numerous issues I had after buying my Note 9 from Samsung directly is don't... Do not. They're the WORST customer service team in existence. They will lie and scam their way out of any ordeal for their own benefit. Either buy directly from the carrier or buy an iPhone in the future (I will be doing the latter because f*ck Samsung).
raul6 said:
Well, you are right of course as it is clearly stated
"..
In case You did not purchase Samsung Mobile Care at the same time as Your Insured Product, You can benefit from a 30 day period from the Insured Product purchase date to purchase Samsung Mobile Care . In this instance You must return to the seller of Your Insured Product or go to Samsung directly. Please note that Yo ur Insured Product must be eligible for Samsung Mobile Care (e.g. see Clause 1 . General Validity Conditions and Clause. 3 General Exclusions).
.."
file a complaint, maybe you'll get some compensation/satisfaction
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Ironically the manager I spoke to sent me the terms and conditions you've just stated as an argument. Lol!
Yes, I've filed a complaint, but I'm not holding much hope.
Will keep you guys up to date.
Thanks for taking the time to comment (both of you, can't quote both), it's good to know I wasnt making this up in my own head!
So..
Just to confirm what happened. It only got resolved on Friday!
After hours on the phone and Facebook messenger banging my head against a wall (several sales assistants who just didnt want to help), I finally was put through to an understanding senior manager.
She agreed that the terms and website say I can purchase insurance up to 30 days after purchasing the phone - whereas the others were stating that I "forgot" to purchase it and didn't understand the difference.
She agreed to let me purchase another one, arranged a voucher for the trade in phone (£150) and for the employee discount (£100) and a little extra for the hassle I had been given.
Ended up ok after she took over, but if you want insurance with Samsung, buy it while purchasing the phone!
Got myself a blue one instead of the black one now
Congratulations! ?