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Urbane 2 LTE not working

Hello All I purchased a refurbished Urbane 2 LTE (W200A) from here .
I put in a T-Mobil SIM but it will not work, under SIM status says out of service, T-Mobil checked the IMEI # and says it is fine but might be carrier locked?
Any thoughts/ideas on this issue?
Cheers,

rweddy1 said:
Hello All I purchased a refurbished Urbane 2 LTE (W200A) from here .
I put in a T-Mobil SIM but it will not work, under SIM status says out of service, T-Mobil checked the IMEI # and says it is fine but might be carrier locked?
Any thoughts/ideas on this issue?
Cheers,
Click to expand...
Click to collapse
Welcome! I've had mine now about 2 weeks.
I bought an UB2 which was unlocked.
I had the same problem. Reboot the watch made it work in my case.
I have a T-Mobile and ATT SIMs. The ATT SIM worked right away, the T-Mobile would not work right away but rebooting the watch made it work. Now that could have been coincidence, say T-Mobile takes a while before it lets an unknown IMEI into its network?
Hopefully that fixes it for you.
Next, I spent a time experimenting, moving around with the ATT and T-Mobile SIMs. I found the lack of the lower frequency bands meant it often ends up easily offline, not even 2G, that problem was more common on T-Mobile than it was on ATT.
I also found when using LTE the battery is pretty bad, whilst BT or Wifi tethered to the mobile I lose about 5% an hour, so does a reasonable job of lasting through the day, on LTE I was losing 25% an hour so 4 hours. Once I learned that, meant I'd not really be away from my phone for long periods, so I now know its more for brief periods when not having the phone is helpful. The classic use case would be running,, or short bike rides. Therefore I'd be really using it in case someone was to phone me (I use Google Voice), so given the ATT network benefit, I got a Truphone SIM which is free for incoming calls, and I use Hangouts for texting which uses less $ than sending a text. I also after having the Truphone SIM for some days learned the UB2 easily often loses the BT and Wifi signal and goes to LTE and so I was being charged for "accidental" use so I disable UB2 cellular altogether and enable when I deliberately are going without my phone.
$190 + shipping is a little high, you normally can get in the $180-$185 total including shipping on ebay. There is one for $172 but they charged state tax making it nearly $200, but I got this one for $185 and worked fine looks as-new in a slightly tatty box.

nigelhealy said:
Welcome! I've had mine now about 2 weeks.
I bought an UB2 which was unlocked.
I had the same problem. Reboot the watch made it work in my case.
I have a T-Mobile and ATT SIMs. The ATT SIM worked right away, the T-Mobile would not work right away but rebooting the watch made it work. Now that could have been coincidence, say T-Mobile takes a while before it lets an unknown IMEI into its network?
Hopefully that fixes it for you.
Next, I spent a time experimenting, moving around with the ATT and T-Mobile SIMs. I found the lack of the lower frequency bands meant it often ends up easily offline, not even 2G, that problem was more common on T-Mobile than it was on ATT.
I also found when using LTE the battery is pretty bad, whilst BT or Wifi tethered to the mobile I lose about 5% an hour, so does a reasonable job of lasting through the day, on LTE I was losing 25% an hour so 4 hours. Once I learned that, meant I'd not really be away from my phone for long periods, so I now know its more for brief periods when not having the phone is helpful. The classic use case would be running,, or short bike rides. Therefore I'd be really using it in case someone was to phone me (I use Google Voice), so given the ATT network benefit, I got a Truphone SIM which is free for incoming calls, and I use Hangouts for texting which uses less $ than sending a text. I also after having the Truphone SIM for some days learned the UB2 easily often loses the BT and Wifi signal and goes to LTE and so I was being charged for "accidental" use so I disable UB2 cellular altogether and enable when I deliberately are going without my phone.
$190 + shipping is a little high, you normally can get in the $180-$185 total including shipping on ebay. There is one for $180 but they charged state tax making it nearly $200, but I got this one for $185 and worked fine looks as-new in a slightly tatty box.
Click to expand...
Click to collapse
Thanks for the feedback, I have rebooted many time and tried several sim cards., according to T-Mobil the IMEI is good for their network.
I got this for $169 so pretty good deal IMO.

rweddy1 said:
Thanks for the feedback, I have rebooted many time and tried several sim cards., according to T-Mobil the IMEI is good for their network.
I got this for $169 so pretty good deal IMO.
Click to expand...
Click to collapse
$169, excellent, just the link you gave says $190 now.
So I'd say from my experience where I live (northen California) that ATT would be a better bet for the UB2's bands. It may be the case T-mobile's frequencies in your area are not overlapping the very limited bands of the UB2. T-Mobile's primary band is 12 which the UB2 doesn't have. In my case if i were outdoors i could get LTE but indoors it would go to 2G. ATT however tended to stay on LTE more often when indoors.
The other option is yours is locked. I don't know how to tell if its locked. What does SIM status (settings, cellular, SIM status) say? My working UB2 shows Network: Truphone (what I have inserted presently) Signal strength: -112dBm 29 asu , Network type: LTE , service state in service,, roaming: not roaming, network state disconnected (as I'm on my BT to my phone). When I swipe down from watch face it shows as 1 or 2 LTE bars.
When I came across some lower priced units they were in fact locked, I saw units for $170 but in fact locked, and I was told you could buy an unlock code on ebay. A quick search now indicates you can buy for about $8

I've yet to actually see a LGU2 that is locked. Some sellers assume they are but they usually aren't. I purchased mine directly from AT&T and it was never locked. The same for the Sport. Others have purchased from AT&T and used them on other providers. I guess it's possible for used watches that were activated on AT&T to be locked? Not sure though.
As far as battery usage on LTE, could it be a weak signal causing the problem? Without cellular on I use about 3%-4% an hour and when it's on I use around 5%-7% an hour. Of course if I take calls it will drain faster, but just idling doesn't affect it too much. I also set my preferred network to 3G because HSPA speeds are plenty fast enough for me and more readily available with strong signals in my area. I only exceed the 25% drainage per hour when I'm tracking runs with GPS. I have 3G on, bluetooth headphones for music and GPS tracking during runs. I can use 35% an hour running.
I only use 3G when I run so I haven't tested the data usage when i'm connected by BT. Most of the time 3G is off. I don't have GV and forward my calls to the watch during runs. I don't give out the watch's number so I don't have a reason to leave it on.

OK I have this working now, I had to mess with settings a few times and disconnected BT for LTE to come up.
Now the only issue is when making calls now, if I try to make a call via watch, the call drops almost instantly, the cellular connections drops and I have to reboot to watch to get LTE to work again.

rweddy1 said:
OK I have this working now, I had to mess with settings a few times and disconnected BT for LTE to come up.
Now the only issue is when making calls now, if I try to make a call via watch, the call drops almost instantly, the cellular connections drops and I have to reboot to watch to get LTE to work again.
Click to expand...
Click to collapse
I think T-Mobile and UB2 aren't good bed fellows. I'm thinking you drop down from LTE when making a call and its really reluctant to go back to LTE.
What happens if you change from LTE preferred to say 2G or 3G preferred?

Got T Mobile APNs loaded?

Yes but is works but very sporadically, according to seller below, anyone have there phone working with add on account?
"The issue is not with the device it’s trying to use the device with Tmobile’s wearables add on. The device can be used as a standalone device as a new line with t-mobile, but if you are trying to use the wearables add on plan that won’t work.."

rweddy1 said:
Yes but is works but very sporadically, according to seller below, anyone have there phone working with add on account?
"The issue is not with the device it’s trying to use the device with Tmobile’s wearables add on. The device can be used as a standalone device as a new line with t-mobile, but if you are trying to use the wearables add on plan that won’t work.."
Click to expand...
Click to collapse
That sounds fair. If it was a specific wearables T-Mobile plan you'd have to get a specific T-Mobile device. Mine worked on T-Mobile when move the SIM from my phone to the UB2. What I'm finding is the UB2 drops BT and then tends to go to LTE before Wifi and it pulls some data when no good reason, so disable cellular and enable cellular when standalone, lowers the bill.
I did phone up T-Mobile about wearables, I was considering the Samsung Gear S3, but it was plain bad value, they wanted $15/month to add a wearable, well the UB2's capabilities struggle to pull more than a few MB/day because otherwise it drains battery too much and it gets very hot and disconnects too often to use it for many calls. There are much better plans out there. I'm on Truphone which is based on ATT and mostly disable cellular when have my phone with me and enable when I leave the phone. I'm extrapolating about $5/month.

nigelhealy said:
That sounds fair. If it was a specific wearables T-Mobile plan you'd have to get a specific T-Mobile device. Mine worked on T-Mobile when move the SIM from my phone to the UB2. What I'm finding is the UB2 drops BT and then tends to go to LTE before Wifi and it pulls some data when no good reason, so disable cellular and enable cellular when standalone, lowers the bill.
I did phone up T-Mobile about wearables, I was considering the Samsung Gear S3, but it was plain bad value, they wanted $15/month to add a wearable, well the UB2's capabilities struggle to pull more than a few MB/day because otherwise it drains battery too much and it gets very hot and disconnects too often to use it for many calls. There are much better plans out there. I'm on Truphone which is based on ATT and mostly disable cellular when have my phone with me and enable when I leave the phone. I'm extrapolating about $5/month.
Click to expand...
Click to collapse
So T-Mobile's wearable plan is $5 per month, but if it wont work on my UB2 then might as well be $15...

rweddy1 said:
So T-Mobile's wearable plan is $5 per month, but if it wont work on my UB2 then might as well be $15...
Click to expand...
Click to collapse
You were quoted differently from me, I'm on a T-Mobile family plan, usually $20/month adding phone, asked to add a wearable, told $15. You were told $5?
Regardless if its $5, $15, $20, the UB2 can't pull much LTE through given its battery.

nigelhealy said:
You were quoted differently from me, I'm on a T-Mobile family plan, usually $20/month adding phone, asked to add a wearable, told $15. You were told $5?
Regardless if its $5, $15, $20, the UB2 can't pull much LTE through given its battery.
Click to expand...
Click to collapse
Yes you are correct, after doing more research on this the $5 plan only will work with Samsung Gear S3, the LG Urbane requires a additional phone line like you were told...
So rather than pay the extra $$ per month, I will just pull my SIM out of my phone & us it in my watch if needed. I have tested this and it work perfectly.

rweddy1 said:
Yes you are correct, after doing more research on this the $5 plan only will work with Samsung Gear S3, the LG Urbane requires a additional phone line like you were told...
So rather than pay the extra $$ per month, I will just pull my SIM out of my phone & us it in my watch if needed. I have tested this and it work perfectly.
Click to expand...
Click to collapse
I moved existing Sims to learn of UB2 capabilities. The rotating rear cover will lose waterproof seal if you rotate it off often.
AW2 has its weakenesses now but not expect after a couple of performance tuning releases it will improve the standalone capability, of which one of which is a backup phone if you phone breaks//lost so having a PAYG sim to fall back on is a useful safety net.

Actually seal is just like any watch, keep it lubed with silicon and replace it every year or 2 depending on climate.
What is this other carrier you using ? I do like the idea of a back up, just not for more than $5 a month.

rweddy1 said:
.
What is this other carrier you using ? I do like the idea of a back up, just not for more than $5 a month.
Click to expand...
Click to collapse
Truphone.
Disable cellular most of the time as otherwise it will pull data for no good reason even when near phone. Then when you want to use standalone then enable cellular. Optional is forward calls from phone. I give out Google Voice number and tick the Truphone number when I want to leave the phone behind. GV turns texts into data in Hangouts. If I do this then the UB2 costs about 9 to 27 cents per day when cellular enabled. Screenshot of the May costs so far. You can extrapolate to a small monthly cost. Notice the free incoming calls, so if someone phones me when I go without my mobile.
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nigelhealy said:
Truphone.
Disable cellular most of the time as otherwise it will pull data for no good reason even when near phone. Then when you want to use standalone then enable cellular. Optional is forward calls from phone. I give out Google Voice number and tick the Truphone number when I want to leave the phone behind. GV turns texts into data in Hangouts. If I do this then the UB2 costs about 9 to 27 cents per day when cellular enabled. Screenshot of the May costs so far. You can extrapolate to a small monthly cost. Notice the free incoming calls, so if someone phones me when I go without my mobile.
View attachment 4143756
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Click to collapse
Thank you for the advice, I will give them a go.
Cheers,

I do not think its any issue with the wearables thing on Tmobile. Not with this device at least. I'm all good here with mine , I did encounter this issue but it was a galaxy tab S Lte that was mobile data only , no calling / Sms features or radio so it would not connect to Tmobile.

@moderator please move this thread to the new forum we have for the Urbane 2
https://forum.xda-developers.com/t/lg-urbane-2

VOLTE T-Mobile, not working (WORKING as of last update)

I'm experiencing issues with VOLTE on T-Mobile. My phone switches immediately from an LTE+ DATA connection to HSPA the moment a call is placed. Of course, VOLTE is enabled on the settings side. I'm running an unmodified system, upgraded to PIE.
I've been on the phone with T-Mo to make sure the APN is correct (nothing special to mention here). I've also tried different connection combinations using the *#*#4636#*#* with different results but, even though the phone connects really fast to DATA (LTE+), I cannot get VOLTE to function in any case. On the other hand, WiFi calling works just fine.
On a chat with Razer, they just told me that VOLTE is unstable with T-Mobile and, to disable the function altogether from settings.
Before I give up, I'm asking the geniuses here for ideas or experiences? Any ideas anyone?

cabegol said:
I'm experiencing issues with VOLTE on T-Mobile. My phone switches immediately from an LTE+ DATA connection to HSPA the moment a call is placed. Of course, VOLTE is enabled on the settings side. I'm running an unmodified system, upgraded to PIE.
I've been on the phone with T-Mo to make sure the APN is correct (nothing special to mention here). I've also tried different connection combinations using the *#*#4636#*#* with different results but, even though the phone connects really fast to DATA (LTE+), I cannot get VOLTE to function in any case. On the other hand, WiFi calling works just fine.
On a chat with Razer, they just told me that VOLTE is unstable with T-Mobile and, to disable the function altogether from settings.
Before I give up, I'm asking the geniuses here for ideas or experiences? Any ideas anyone?
Click to expand...
Click to collapse
I hope this can be figured out. Im waiting for my Razer 2 phone delivery and also on T-Mobile. What OS are you running? Android Pie?

Yes, I'm on Pie.

Good news! with today's update (3-20-2019), my phone is using VOLTE technologies to connect audio calls. Phone calls sound immensely better now (the "HD" icon shows up during the call and the "LTE+" connection indicator in the status bar remains through the call).

Unlocking LTE bands on a US Cellular LM-V405UA that is now on Google Fi?

TL;DR: USCC -> AT&T -> Google Fi -- Any way to get 4G/LTE on these carriers?
Hey all,
I haven't been very involved in the rooting/flashing/whatever scene since the Gingerbread-KitKat days, so my apologies for what might be a noob question, or if it even is the right question to ask.
A bit over a year ago, I switched from US Cellular to AT&T and brought my V40 with me. Despite some IMEI issues (was only 14 digits instead of 15, which messed with some online forms), I eventually managed to get it transferred. However, there was one big issue: I was only getting 3G/HSPA+ service. I imagine this would've been a deal breaker for most, but since I only really use my phone data for music streaming and Google Maps when I'm driving, it wasn't that big of a deal for me.
Then, recently, I switched to Google Fi to save money. I knew that the V40 didn't support the fancy carrier-switching stuff, but I didn't care as long as I had some sort of service. The same problem still persists, however: I only have 3G/HSPA+ service.
When I briefly looked into this last year, I remember seeing something about flashing some firmware that'd unlock the non-USCC LTE bands, but I'm not sure if this was valid (could be misremembering). Would flashing some sort of firmware on my phone allow me to have 4G again, and if so, what would I flash? The generic US unlocked firmware?
Also, not sure if this matters, but GSMArena and LG's own website both seem to state that the US Cellular's V40 model is the LM-V405UA0, but my model number according to Settings is LM-V405UA (no zero at the end). My phone worked fine on US Cellular, so I'm not sure what difference there is between the two models, if any.
edit:
Messing around with my phone settings, I was actually able to force a 4G LTE signal from T-Mobile (Google Fi's primary network iirc) under Settings > Network & internet > Mobile networks > System select and flipping the Network mode option between "Global" and "LTE/GSM/UMTS". Going from the latter to the former will switch me to 4G/LTE from 3G/HSPA+, but going in the opposite direction keeps me on 4G. To revert, I have to go further into the GSM/UMTS settings and select "UMTS/HSPA/HSPA+ only" in the Network submode option.
Both the 3G and 4G options had about the same (slow) network speed of 2mbps down, and according to Signal Spy, the LTE was probably using band 4 (it had a question mark beside it, implying it wasn't very certain). I don't know if it's a band issue or a location issue, but since I'm on WiFi most of the time nowadays, I'm not that pressed about it... maybe I'll back things up and flash the US Unlocked firmware as a weekend project sometime.

Question Data not connecting on ATT since "3G switchoff"

So on Monday ATT decided to deactivate my sim card because they believe my phone is incompatible with their network now. All my bars went to 0 with an x on it and I couldn't do anything on the phone. I went to an ATT store, got them to give me a new activated sim and I put it in my phone and all my bars came back.
My phone says VoLTE again too by the signal bar area. I also tested a text and it went through fine. I received a phone call and while it works fine, it sounds like junk now. Like it is no longer actually using VoLTE like it always has. My phone doesnt seem to have any data however, when it should have LTE just fine. I also cannot make any calls, even though it says VoLTE on the phone, it just re-routes to ATT customer service instead of going through with the call.
When I go into the network area in settings it says no IP address either. I looked and my APN is set to nxtgenphone, Preferred Network Type selected on LTE. Before ATT deactivated my sim card LTE has always worked fine, and LTE should still work fine. It is only the 3G network being shut down. Also given the fact I have the VoLTE icon the phone is apparently connecting somewhat to an LTE network.
So does anyone know how to fix settings to get data working again? Is it just an APN that needs to change? What is everyone else doing with the network shutdown and has anyone else had issues like this?

I had the exact same issue, your issue is in fact APN settings I'm having them as well. Try deleting your current APN and putting in a new one. Once I got a new sim my APN reset I could call but no data and no text. I have half of the APN information in place and have data and basic text, but once I input the MMS port the APN data disappears still trying to figure that out. Not sure if anything I typed is helpful but at least you know your not alone with a mi11 on ATT and it can work
EniGmA1987 said:
So on Monday ATT decided to deactivate my sim card because they believe my phone is incompatible with their network now. All my bars went to 0 with an x on it and I couldn't do anything on the phone. I went to an ATT store, got them to give me a new activated sim and I put it in my phone and all my bars came back.
My phone says VoLTE again too by the signal bar area. I also tested a text and it went through fine. However, my phone doesnt seem to have any data, when it should have LTE just fine. I also cannot make any calls, even though it says VoLTE on the phone, it just re-routes to ATT customer service instead of going through with the call.
When I go into the network area in settings it says no IP address either. I looked and my APN is set to nxtgenphone, Preferred Network Type selected on LTE. Before ATT deactivated my sim card LTE has always worked fine, and LTE should still work fine. It is only the 3G network being shut down. Also given the fact I have the VoLTE icon the phone is apparently connecting somewhat to an LTE network.
So does anyone know how to fix settings to get data working again? Is it just an APN that needs to change? What is everyone else doing with the network shutdown and has anyone else had issues like this?
Click to expand...
Click to collapse

moswen said:
I had the exact same issue, your issue is in fact APN settings I'm having them as well. Try deleting your current APN and putting in a new one. Once I got a new sim my APN reset I could call but no data and no text. I have half of the APN information in place and have data and basic text, but once I input the MMS port the APN data disappears still trying to figure that out. Not sure if anything I typed is helpful but at least you know your not alone with a mi11 on ATT and it can work
Click to expand...
Click to collapse
Thanks for the reply. I tried deleting the MMS port and also the proxy just now and data didnt come back. I will try searching around for more APN info for how phones are supposed to connect now and see if I can find anything.

It looks like from what I could find that it is due to an IMEI whitelist ATT has, blocking data connection on any device not in their whitelist. The solution seems to be to root the phone and change your IMEI to a whitelisted model.

While my phone is rooted my IMEI is not cloned I definitely would not share my IMEI with ATT. When I got my sim card yesterday I had the attendant activate but I did not provide my phone so he did not get the IMEI from my phone. If you got a sim and they input your IMEI that could be a problem possibly. Just a suggestion to try and get a sim activated at a store without your phone.

I had also heard that most ATT MVNOs were not having the device whitelist forced on them yet, so I went and tried 2 different ones yesterday. Both failed to get the phone working on their network with their sims.
Before I went through the hassle of rooting (and most likely losing payments) I tried ATT again anyway. I used their online customer service chat and the first person I chatted with said he could help me with the lte data problem and the IMEI issue. I was skeptical, but he actually did fix it all up. He just needed my sim ICCID and my phones IMEI1 and he submitted the info to their backend people for adding to their system. It took almost an hour and a half for it to get added, but overall it was a pretty painless process and I was browing the web most of the time while waiting in chat. I now have LTE data again, VoLTE again, and "5G" too (which ATT 5G is really just one or two more features than normal LTE and is no faster in speed and uses LTE data bands). I attached a screenshot showing the data and VoLTE working on my phone. The first signal is ATT, the second is TMobile (which has always worked and never had an issue, their 3G network shutdown is going on for another 4-5 months)

EniGmA1987 said:
I had also heard that most ATt MVNOs were not having the device whitelist forced on them yet, so I went and tried 2 different ones yesterday. Both failed to get the phone working on their network with their sims.
Before I went through the hassle of rotting (and most likely losing payments) I tried ATT again anyway. I used their online customer service chat and the first person I chatted with said he could help me with the lte data problem and the IMEI issue. I was skeptical, but he actually did fix it all up. He just needed my sim ICCID and my phones IMEI1 and he submitted the info to their backend people for adding to their system. It took almost an hour and a half for it to get added, but overall it was a pretty painless process and I was browing the web most of the time while waiting in chat. I now have LTE data again, VoLTE again, and "5G" too (which ATT 5G is really just one or two more features than normal LTE and is no faster in speed and uses LTE data bands). I attached a screenshot showing the data and VoLTE working on my phone. The first signal is ATT, the second is TMobile (which has always worked and never had an issue, their 3G network shutdown is going on for another 4-5 months)
Click to expand...
Click to collapse
Happy you are back up and running and I'm glad that you found someone at ATT to do the fairly easy work of getting your IMEI cleared. Lots of people have been worried about devices not working on ATT because of this whitelist issue glad to see there are workarounds just wish ATT didn't make it so convoluted.

Enhanced 4G LTE Mode "in" Mobile Network setting, and CDMA-1xRTT instead of LTE in Mobile voice network type in SIM Status

So, my wife and I have had two of these phones, Moto G6 phones, for about 4 years. And in that time, they've worked great using the Straighttalk (verizon) network. Recently though I switched to the Mint network because they said my phone was compatible ... even though it looked to me that they were a GSM. They also indicated I was in a great 4G coverage area. But, Coverage was terrible. I couldn't place calls in MANY of the neighborhood locations I used to be able to with straighttalk. And, other people said they would call me and they would never hear my phone start to ring. Nor did mine ever show I missed their calls. It was difficult but I finally got my phone switched back to straighttalk. But ever since then I have found that I can't place a call or text out in places I used to be able to. This has been going on for a few months.
Recently I was comparing my phone screens to my wife's and found two items that are different, when I think they should be the same.
In mobile network settings my phone does NOT show Enhanced 4G LTE Mode whereas my wife's does. It's simply not on my screen of information.
Also, in my SIM Status, my phone indicates the Mobile voice network type is "CDMA-1xRTT" whereas my wife's simply says LTE.
Are either of these two settings responsible for my not getting good calling service, and if so, is there a way to change my settings to hers? There is nothing I can see anywhere that I can change in all my settings that seems to effect this.
Do you think doing a factory reset my get me back to Enhanced 4G LTE Mode? I vaguely recall that the Mint sim was making some kind of changes to my phone.
Any other ideas?

Mint is obviously a GSM network since it's based on T-Mobile, and it works quite well on my G6, unlocked and bought from Motorola directly.
If you have a Verizon phone (which that CDMA-whatever talk sounds like), then you're going to need to stick to Verizon most likely. I have no idea if there is a Verizon specific G6, but I bet there is. RedPocket has Verizon options also if you are looking at cheap MVNOs.
And of course, using an MVNO you need to make sure your APN is right.