Hey, i bought this device 2 days ago from a guy on facebook, but when i got home the device was locked with a pattern and a google account, i tried to contact the guy but he never answered me again. i have been searching on google how to bypass this but none of the ways are working, i also tried to downgrade to android 10 to try to bypass the methods i found on google but i couldnt make it work. anyone knows how?
Return for refund, card/bank charge back.
Or take them to small claims court.
don't buy phones from thieves
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Yesterday I bought a Note 5 from a guy including the original package and the receipt. I realised that it has this Device Protection triggered (the new feature on lollipop which locks the phone when the phone is factory reset while still having the lock screen enabled and requires the original owner to log in with his google account). I asked him to meet me again for him to log in which he refused as he thinks it is unnecessary and now he is not responding since. So I'm just stuck here with the brand new locked device. Anyone know what I can do? Can it be unlocked via warranty as I have the original receipt? Thanks
cwr4024 said:
Can it be unlocked via warranty as I have the original receipt? Thanks
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Contact Samsung to find out. Warranties and laws regarding them are different in every country. I don't think anyone here will be able (or willing) to help. We have no way to know if you paid for the device, paid for a stolen device, or stole it yourself. (I'm not accusing you of anything - just pointing out that folks here on xda developers have no way to know.)
Good luck.
garyd9 said:
Contact Samsung to find out. Warranties and laws regarding them are different in every country. I don't think anyone here will be able (or willing) to help. We have no way to know if you paid for the device, paid for a stolen device, or stole it yourself. (I'm not accusing you of anything - just pointing out that folks here on xda developers have no way to know.)
Good luck.
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Nono I totally understand! I will provide photos of the ad/conversation/receipt anything if i need haha
I did call Samsung/google yesterday but they were not too sure and just suggested to send it - which makes me a bit worried that if it cannot get it done which can be a waste of money and time.. oh well!
I'm posting to see if anyone went through the same situation!
Thanks for your reply!!!
cwr4024 said:
Nono I totally understand! I will provide photos of the ad/conversation/receipt anything if i need haha
I did call Samsung/google yesterday but they were not too sure and just suggested to send it - which makes me a bit worried that if it cannot get it done which can be a waste of money and time.. oh well!
I'm posting to see if anyone went through the same situation!
Thanks for your reply!!!
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Samsung won't be able to do anything about it. They have nothing to do with Android's device protection. Google support is probably your only solution, and you'll need to keep at it until you get directed towards somebody who does know. I'm not sure they'll be able to help you, but apart from convincing the guy you bought it from to meet again, it's all you can do.
Honestly, you'll probably have an easier time convincing the guy to unlock it than convincing Google support you actually purchased the phone.
cwr4024 said:
Yesterday I bought a Note 5 from a guy including the original package and the receipt. I realised that it has this Device Protection triggered (the new feature on lollipop which locks the phone when the phone is factory reset while still having the lock screen enabled and requires the original owner to log in with his google account). I asked him to meet me again for him to log in which he refused as he thinks it is unnecessary and now he is not responding since. So I'm just stuck here with the brand new locked device. Anyone know what I can do? Can it be unlocked via warranty as I have the original receipt? Thanks
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hi,
just a few pointers to consider....original receipt?
from Samsung or cellphone shop /provider
or from person you bought it from ... or who ?
Why don't you approach them.. for assistance ?
Another point, that warranty that you got, is it "transferable"...? to a 3rd party.(in your case)
In my country and my experience you get very few companies. /shops that would accept /honor, warranty if sold to 3rd-party?.(resold on the sidelines)
I found that even when a customer bought device cash, the company (seller) normally has some record of the original customer and in some cases you have to register device to be entitled to be covered re warranty. It might be different where you are.. i don't know.. i mention it in my post that you can consider it. If not applicable, plse ignore above.
good luck
Hey guys!! Thanks for the replys
After going thru all the possible places (Samsung, google, retail shop the phone was bought from), the only answer is to reach the seller no matter what...
I nagged my seller and explained every single part of the problem and then he finally decided to meet me and log in for me which he did!
However, I seriously feel that Google has to do somethimg about this device protection. For example, allowing the seller to generate one time code for the buyer to log in when they can't meet and don't want to dhare the password, or something that seller can disable this on a computer.. just something.
Well I hope my case gave you some heads up
When selling/buying an Android higher than 5.1, always check the device protection.
If youre a seller, factory reset after disabling the lock screen!
Cheers guys
How did you buy it and pay for it? eBay and Paypal, then just raise a dispute. The £500 or so blocked funds on his account should wake him up. At least it's sorted now.
Hi i was bought phone on ebay everything was fine since when i decide to unlock this phone
Now phone is in MXTP protection screen, person hue sold me phone was bought also somwhere else i can use correct google account
Is any chance to unlock this phone now ?
Make a post about this at the Sony Support forums for the Z3+ and register for an Xperia Care account just in case you need to send it in for repairs. The links are below:
support.sonymobile.com/my
talk.sonymobile.com/t5/Xperia-Z3/bd-p/xperia_z3plus
There is a posting with information about MXTP deactivation on the Sony forums and it says that the Google account that activated it, must deactivate it. This is the link:
talk.sonymobile.com/t5/FAQ/My-Xperia-Theft-Protection/td-p/998346
Also, I apologize for not being able to hyperlink properly because my account is "new". If Sony is unable to provide you support for deactivating MXTP, getting a refund from the person you bought it off of eBay would be a good idea.
i can't open case on ebay because seller was selling phone for parts, Sony I don't think will help me unlock phone locked to somebody else account
People selling phones and forget to unlink from his account after that people like me have trouble and Sony, apple etc they don't care about as
Regards
blackangel82 said:
i can't open case on ebay because seller was selling phone for parts, Sony I don't think will help me unlock phone locked to somebody else account
People selling phones and forget to unlink from his account after that people like me have trouble and Sony, apple etc they don't care about as
Regards
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Maybe you can try going to Sony Xperia service center and explain the situation. At the same time, bring along the proof of purchase from ebay. Show them the emails and invoices etc.
You might be able to get it unlocked.
Hello!
Some scumbag sold my wife a phone that became blacklisted just over a month later. I thought it was a legit transaction as I got the original receipt even. Turned out they claimed that phone was lost to the device protection insurance that was also purchased to get replacement phone.
F***ng Rogers Canada does not want to remove it from the blacklist even though they investigating the original purchase as being fraud. I found few ads about "IMEI fixing" but they do not do P30 Pro (at east not yet)
Does anyone know any method to fix IMEI? Or anyone who would do this?
Thanx!!!
kufel said:
Hello!
Some scumbag sold my wife a phone that became blacklisted just over a month later. I thought it was a legit transaction as I got the original receipt even. Turned out they claimed that phone was lost to the device protection insurance that was also purchased to get replacement phone.
F***ng Rogers Canada does not want to remove it from the blacklist even though they investigating the original purchase as being fraud. I found few ads about "IMEI fixing" but they do not do P30 Pro (at east not yet)
Does anyone know any method to fix IMEI? Or anyone who would do this?
Thanx!!!
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Any chance you paid with PayPal or another online service that you can dispute with? Credit card dispute?
If you paid cash, you're definitely SOL =\
SOL, cash... I know
Same situation for me
I'm looking for solutions to unlock it and the only solution right now would be to root the phone and change the IMEI. And it seems we can't rooted this Huawei at the moment.
If you find a solution before me, I would be very interested. Tks
Carrier blacklists are the worst. They only hurt good customers. Screen your customers better and make them pay, not other folks
Unfortunately seems like due to Huawei locking the bootloader for good removed the option to fix IMEI.
I tried like 10 places that do this for Samsungs and others and this was the reply i got...
Enabling 'manufacture port' under background settings>USB port settings will help to repair imei without root? I bought p30 pro from private seller recently, and having feeling that its going blacklist soon
So - just got the phone fixed for CAD $100. Took the guy 10 mins, says he's been doing it for a couple of years for Huawei phones. I am glad and grateful but still would like to know how to do this. Can't believe there is nothing about this on XDA.
IMEI unchanged, he said that he changed something in a file system and that the fix survives phone resets and system updates.
Does anyone have an idea what was done?
THX
kufel said:
So - just got the phone fixed for CAD $100. Took the guy 10 mins, says he's been doing it for a couple of years for Huawei phones. I am glad and grateful but still would like to know how to do this. Can't believe there is nothing about this on XDA.
IMEI unchanged, he said that he changed something in a file system and that the fix survives phone resets and system updates.
Does anyone have an idea what was done?
THX
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Hi,
Im based in Ireland and sadly in a similar situation where I bought a P30 Pro for my partner only for the seller to report it stolen 2 weeks later (we presume). Bottom line is the IMEI is blacklisted and I'm hoping to make some use of the phone again. Would it be possible to pass on the person that can make the phone working on my network please privately or perhaps point me in the direction to help remedy this in some way, thanks!
Hi guys,
I bought an used note 8 and used for 3 months, then "phone not allowed" started to show up in the top corner.
After I went to sprint store and they ran the imei #, they said this device is locked by sprint because it's reported stolen or lost and there is nothing we can do :crying:
Any help to save my money please?
Thank You
looking forward
kahtan said:
Hi guys,
I bought an used note 8 and used for 3 months, then "phone not allowed" started to show up in the top corner.
After I went to sprint store and they ran the imei #, they said this device is locked by sprint because it's reported stolen or lost and there is nothing we can do :crying:
Any help to save my money please?
Thank You
looking forward
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Click to collapse
You need to either get a hold of whoever you bought it from or there's not going to be anything that anyone can do about it because whoever sold you the phone waited for 3 months after you got it and then they reported it stolen and the reason they do that sh¡t is because they'll be given another phone for free usually or a small fee and then they'll turn around and do the same thing all over again! That's why you don't buy from people unless they're willing to meet you in the carriers local store that way they'll know for sure that you bought it and the person won't be able to do that.. If you can't get your money back or find the person you bought it from then you'll have to accept it as a lesson learned and don't do that again..
kahtan said:
Hi guys,
I bought an used note 8 and used for 3 months, then "phone not allowed" started to show up in the top corner.
After I went to sprint store and they ran the imei #, they said this device is locked by sprint because it's reported stolen or lost and there is nothing we can do :crying:
Any help to save my money please?
Thank You
looking forward
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Click to collapse
there are a great deal of sites that can fix a blacklisted IMEI for a fee. Usually around $35 to $50 or so. The blacklist fix does work when obtained from reputable sites. Double edged sword there tho, youre needing a "reputable" site to do "not reputable" stuff for you.
MrMike2182 said:
You need to either get a hold of whoever you bought it from or there's not going to be anything that anyone can do about it because whoever sold you the phone waited for 3 months after you got it and then they reported it stolen and the reason they do that sh¡t is because they'll be given another phone for free usually or a small fee and then they'll turn around and do the same thing all over again! That's why you don't buy from people unless they're willing to meet you in the carriers local store that way they'll know for sure that you bought it and the person won't be able to do that.. If you can't get your money back or find the person you bought it from then you'll have to accept it as a lesson learned and don't do that again..
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some of what you said is right. Always get the IMEI from the seller and check it yourself. Do not believe what the seller tells you. Its actually very fast and easy to check for blacklisting. Even at the time of purchase, boot up the phone and triple check the IMEI and once youve done that and purchased the phone, thats pretty much all you can do. Also make sure that its not currently attached to an account. And when you buy it, you can dial the *86 (i think thats the star key combo to get customer service) and verify that the phone doesnt have a balance on it. Of course, all of this is best if done in person for obvious reasons.
youdoofus said:
there are a great deal of sites that can fix a blacklisted IMEI for a fee. Usually around $35 to $50 or so. The blacklist fix does work when obtained from reputable sites. Double edged sword there tho, youre needing a "reputable" site to do "not reputable" stuff for you.
some of what you said is right. Always get the IMEI from the seller and check it yourself. Do not believe what the seller tells you. Its actually very fast and easy to check for blacklisting. Even at the time of purchase, boot up the phone and triple check the IMEI and once youve done that and purchased the phone, thats pretty much all you can do. Also make sure that its not currently attached to an account. And when you buy it, you can dial the *86 (i think thats the star key combo to get customer service) and verify that the phone doesnt have a balance on it. Of course, all of this is best if done in person for obvious reasons.
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Yeah I understand the IMEI thing but the IMEI will come back clear in the beginning because the person who sold the phone didn't report it stolen right away they purposely wait 3 months that way whoever they sold it to is long gone and can't prove they bought it from them so it gets black listed and then the seller gets a new phone and the buyer has a paperweight if they can't get it off the blacklist.
MrMike2182 said:
Yeah I understand the IMEI thing but the IMEI will come back clear in the beginning because the person who sold the phone didn't report it stolen right away they purposely wait 3 months that way whoever they sold it to is long gone and can't prove they bought it from them so it gets black listed and then the seller gets a new phone and the buyer has a paperweight if they can't get it off the blacklist.
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reason #732,155,289,001,914 why i hate humans detailed in this gentleman's post above. Unscrupulous people trying to pawn their bullshyte off on other people for their own gain and waiting 3 months to intentionally f*ck a person out of their hard earned money by putting a phone up on offer and letting a person buy it in good faith and letting them use it happily for 3 months then eff the buyer right in the a by reporting it stolen for their own pathetic gain
I was totally unaware that this could happen.
Thanks for the valuable information. If you all could be so kind to give me your opinion. I was considering buying a phone from ebay advanced as having a. clean IMEI with 30 day free returns. Therfore, am I correct in assuming that the prof of purchase from PayPal and ebay will prevent a seller from blacklisting imy phone in the future? Will, the carrier accept this as prof of ownership? Thank you.
Ps. Sorry to here about your phone
I don't know who to address my problem to, so I'm hoping someone will see this and give me some advice.
Technically my problem is about the heading of this thread. I bought the SM-R765T S3 Frontier from eBay a few years ago, and activated it with a Samsung account I had while I was in Argentina, (I'm native to Trinidad & Tobago). the watch worked fine until I returned to Trinidad in December 2019, in March I had a problem and decided to reset the watch, but when it came to reactivate I no longer had that Samsung account (I had used a disposable address) and I couldn't remember the password for that account as I no longer have it. Samsung told me outright that they will not help me as I bought the watch from eBay who is not a certified agent for Samsung and since I didn't buy it from T-Mobile my goose was cooked.
Someone tried to by-pass or remove the reactivation lock but succeeded in bricking the watch.
I haven't been able to get a SM-R765T motherboard but found a lot of SM-R765A boards. So I would like to know if I can switch boards and activate with another account.
Any help would be highly appreciated.. Seasons Greetings, and hope for the best in 2021
Much thanks.