Unlock/Bypass lock pattern and/or backup data - Samsung Galaxy S20 FE Questions & Answers

Hi Guys,
I tried to follow this guide: https://forum.xda-developers.com/t/...ing-android-password-pattern-face-pi.2620456/ without luck, I'm not able to make adb pickup my mom's phone (I tried with mine and its working after enabling USB debugger). Do you guys know a way for me to bypass/unlock the phone or at least be able to retrieve the photos and videos?
Phone: SM-G780G
Story: My mom was changing the pattern password and she got a call in the middle of doing that (not sure how 100% correct this info is...) she said that after the call she didn't get any prompt and totally forgot that she was changing the password. She was able to still use the phone with the fingerprint sensor, but now the phone is only asking for the pattern and the one she used to use does not work, I already tried using the "new one" and cut it before to see if somehow it got registered, but I do not have such luck. Does anybody know how can I do this? We just want to retrieve the photos and videos, we don't care if we need to wipe everything afterward.
Thanks!

{Mod edit: Quoted post has been deleted}
Photos are on Phone or External Memory? I use External for this reason.
- Internal :/
Was Mom's phone set to "Developer" ?
- I don't believe so.
Can you get to Fast Boot/Boot Loader Screen? (Guides are on XDA)
- Is this the same as download mode? If yes, then yes.
Can You get to Recovery Screen? (Guides are on XDA)
- Yes
ADB can read Phone Partitions. You may have to Dump full partitions but photos will be in the mix.
- That would work. The 10/10 solution would be to remove/bypass the lock so she doesn't have to redownload everything and configure the phone again, but I'm happy only having the photos/videos

Feducu said:
Hi Guys,
I tried to follow this guide: https://forum.xda-developers.com/t/...ing-android-password-pattern-face-pi.2620456/ without luck, I'm not able to make adb pickup my mom's phone (I tried with mine and its working after enabling USB debugger). Do you guys know a way for me to bypass/unlock the phone or at least be able to retrieve the photos and videos?
Phone: SM-G780G
Story: My mom was changing the pattern password and she got a call in the middle of doing that (not sure how 100% correct this info is...) she said that after the call she didn't get any prompt and totally forgot that she was changing the password. She was able to still use the phone with the fingerprint sensor, but now the phone is only asking for the pattern and the one she used to use does not work, I already tried using the "new one" and cut it before to see if somehow it got registered, but I do not have such luck. Does anybody know how can I do this? We just want to retrieve the photos and videos, we don't care if we need to wipe everything afterward.
Thanks!
Click to expand...
Click to collapse
You can't do it without root and/or custom recovery, neither of which are possible on a password locked device, unless you already did that before it got locked

{Mod edit: Quoted post has been deleted}
So, you don't know...
Why being so cryptic dude, phones are not my expertise...

use "find my mobile" samsung's website

Related

Big or maybe not so big Locked out of Phone issue, Please Help

Here's the story, I had a TMobile G1 Retail phone, I hacked it installed a new bootloader yadda yadda and put the Android Dev 1 or whatever is the latest version onto the phone, set it up with a gmail account etc, all is well.
Well the reason I did this is so I could give the phone to my wife who lives in the Dominican Republic, Well I thought to be the safe hubby and put the Visual lock on it and set a real simple pattern for her to remember.
Her friends are dense at times, and repeatedly botched the visual locked until it asked her for her credentials and locked her out of the phone.
Now the catch is she doesn't have any sort of data plan, I don't even know if a compatible service exists with Orange over there.
How can I unlock her phone without it being able to communicate with Google via a data connection, is a hard reset in order? Will that prompt her to set up a new account, or if I remember correctly do you need to even setup an account just for basic phone usage.
I'd just hate for her to lose all the apps/games I put on there with a hard reset or having to track down someone technical over there to push a new install.
http://forum.xda-developers.com/showthread.php?t=485988
No need to get the entire sdk, just send the adb.exe and adbwinapi.dll files.
By the way, if the phone doesn't have a dataplan then i'm assuming it's not logged into Google? If that's the case why not just deactivate the lock screen? The main purpose is to prevent casual access to your GMail/GCal/etc if you were to lose your phone.
Thanks for the reply, and yeah well after she told me what happened, I immediately asked myself the same question, I was busy during the visit and the little things that are important I neglected to conceive.
I should have gone through and turned off alot of settings but I just didn't think about it at the time.
Thanks again.

Find 'My Xperia' Utility

Hi Everyone ,
I'm new to this whole Sony Xperia thing being a new convert from the iPhone , so forgive me if this sounds a bit odd.
I've just enabled and activated the Find 'My Xperia' utility , that on the face of it is like iPhone's 'Find my phone' , the only difference and correct me if I'm wrong here , whats to stop me turning it off in the settings (assuming i have no pin on the keypad - ok so i'd deserve it if that was the case). But it also seems easy enough to reflash my 'lost' phone with a virgin stock firmware and then thats the find my xperia utility disabled , as it needs to be active on the phone as well as online. IOS stops you doing this by locking the phones repair and activation unless you unlock it with your iTunes account.?
Does this seem a bit of a half hearted effort or am i missing something?
Thanks guys.
Sixx
I can and have pushed updates to my iPhone when I was playing with that and had the phone locked. Could have been a fluke but still should have never happened. I have also flashed ios firmwares that were no longer signed without SHSH blobs including betas without being a dev.
IMHO, lock your phone and see what it does. I do not use those apps because the iPhone one was wasted on me and if my phone is not in my hands or pocket we probably have larger issues.
You may need to log in with your PSN ID to unlock the device. This would be similar to using an Apple ID to unlock the device.
My Xperia Utility
Hi there,
Thanks for the reply , I tried it out by registering and locking my handle remotely , and as I guessed reflashing with a stock ROM wiped any trace of it and I was unable to trace it.
I'm assuming it's this way as the handset does not need to talk to an authentication server like the iPhone's do prior to activation.
Was interesting to do though.... Bored now.
Sixx
Yeah, My Xperia and similar solutions are useful, but if a determined and/or technically clued up person steals your device then you almost certainly aren't going to be able to retrieve it that way. They're more of a deterrent to the opportunistic thief than anything.
I have Cerberus and have it set to email me images via the front camera on incorrect unlock attempts. My phone also automatically switches over to a secure lockscreen when away from my home wifi. The power menu also don't display in the lockscreen, so makes it difficult for someone not in the know to power off my phone.
If my phone goes missing for more than an hour and I receive any notification of incorrect unlock attempts, then it's being wiped remotely and a message to call my other line is displayed to return the device. If that fails, then a phone call to my provider to get the phone totally blocked is the next step.
Sent from my C6603

Found a Lumia 635 (rm-975 model) on street NEED PASSCODE HELP TO RETURN TO OWNER

hello ALL!
i am an AVID android user, and have been using xda for YEARS, even contributed many things to this site, in way of help, mods, and other things, never built roms but worked closely as a tester with some big developers.
recently while riding my bike home from work, i saw a phone scattered in pieces down the street. i picked up all pieces and put back together when i got home, and surprisingly it turned on with no issue, didn't even need to charge battery.
so now, i cannot access it because it has a pin passcode(ive tried all your "run of the mill ones" Plus after a few guesses and then battery dying, , it is NOW telling me I HAVE to WAIT 2680 MINUTES until next attempt....seriously?!?! 2680 MINUTES?!?! THATS NEARLY TWO DAYS!!!!!!
anyways
i need someones help here, i am TRYING to return this device to it's owner, but without a valid passcode to enter, i cannot get into their contacts and try to call anyone they might know in order to return the device.
so if ANYONE knows of a toolkit, or command line thing i can do/use in order to remove/change this pin lock, i would be very grateful.
i DONT want to wipe the device and end up without ANY info on the owner or even anything that might help me return it.
ANY IDEAS ???
I HAD SEEN MENTION OF WINDOWS PHONE RECOVERY KIT
would THAT be useful in this situation?
or basically am i stuck with resetting the phone and HOPING something is left on sdcard that will have info as to the owner of device???
ashclepdia said:
hello ALL!
i am an AVID android user, and have been using xda for YEARS, even contributed many things to this site, in way of help, mods, and other things, never built roms but worked closely as a tester with some big developers.
recently while riding my bike home from work, i saw a phone scattered in pieces down the street. i picked up all pieces and put back together when i got home, and surprisingly it turned on with no issue, didn't even need to charge battery.
so now, i cannot access it because it has a pin passcode(ive tried all your "run of the mill ones" Plus after a few guesses and then battery dying, , it is NOW telling me I HAVE to WAIT 2680 MINUTES until next attempt....seriously?!?! 2680 MINUTES?!?! THATS NEARLY TWO DAYS!!!!!!
anyways
i need someones help here, i am TRYING to return this device to it's owner, but without a valid passcode to enter, i cannot get into their contacts and try to call anyone they might know in order to return the device.
so if ANYONE knows of a toolkit, or command line thing i can do/use in order to remove/change this pin lock, i would be very grateful.
i DONT want to wipe the device and end up without ANY info on the owner or even anything that might help me return it.
ANY IDEAS ???
I HAD SEEN MENTION OF WINDOWS PHONE RECOVERY KIT
would THAT be useful in this situation?
or basically am i stuck with resetting the phone and HOPING something is left on sdcard that will have info as to the owner of device???
Click to expand...
Click to collapse
You could try to put the SIM in an other phone, he might have contacts stored on his SIM.
Also same thing with the SD Card but doubt there'll be anything helpful in there.
On WP unfortunately there is no way to remove the lock without doing a hard reset which will wipe everything except the SD Card and contacts on the SIM so it's the same as inserting the SD and SIM in an other phone, better not hard reset it so the owner doesn't loose all he has on there.
I like how you use the word "unfortunately" about there being no way to bypass the one crucial security feature of the phone... The lock screen is there for a reason! If you'd tried messing with my phone that way, it would already have wiped itself.
To the OP, leave it powered on and connected to the Internet, and the owner will be able to find it eventually. The "my Windows Phone" (or whatever it's called now) website allows the owner to get the phone's GPS location, and also to display a message (such as "please email me at <this address> if you found my phone!") on the screen. If they never come for it, then... free phone, I guess? I'm not usually a fan of "finders keepers" but there's no excuse for a WP owner not even trying the existing tools to get the phone back, if they want it back at all.
If you really want to go above and beyond the call of duty, I suppose you could check the SIM from the phone and see what carrier it's for, then call the carrier and see if they have any way to get in touch with the phone's owner...
This has likely long been resolved, but here's what I would do.
Take the SIM, put it in another phone. Check "about" to see what the phone number is. Call that number.
If you get an answer, there's your missing phone's owner with a new phone and SIM card. Let them know you found their phone. No answer, leave voicemail.
PepperdotNet said:
This has likely long been resolved, but here's what I would do.
Take the SIM, put it in another phone. Check "about" to see what the phone number is. Call that number.
If you get an answer, there's your missing phone's owner with a new phone and SIM card. Let them know you found their phone. No answer, leave voicemail.
Click to expand...
Click to collapse
Yes you are correct, has been resolved, good tip though thank you, found owner and was told to keep device, they had gotten new one, they don't know how it ended up on side of street, but I ended up giving to someone I had worked with who was in need of an at&t device.
Thank you, and all others, for all assistance.
Ended up that the owner actually knew someone that I was working with at the time, small world huh, funny how it all worked out, was just happy to help everyone out in the end. Was just a funny circle of events that led to the device getting to who has it now.

OnePlus 3 A3003 - Locked out by Google Find My Device

Hi all
So I have an issue I hope the XDA community can help me out with. My girlfriend forgot her phone after a class, panicked, locked the phone via the 'Find my Device' service, but got it back the day after. Shouldn't be much of a problem except that we cannot unlock the phone at all.
1. We can log in and see the phone via the links below. The first link gives the option to set a new password, but since she has a pattern lock this is overwritten. All other functions via these sites seems to work.
https://myaccount.google.com/find-your-phone
https://www.google.com/android/find
2. When trying to unlock the phone it will not accept the normal pattern. She has also tested her previous pattern, but no luck. It tells her the pattern was incorrect and displays a timed delay for the next unlock attempt. She is 100% certain she's using the correct pattern as it is the same as on her work phone.
Even after 20+ attempts we do not get a prompt to reset the password or account recovery via the Gmail account associated with the phone.
3. USB Debugging is not enabled and standard recovery mode. ADB sideload works, but no luck with any of the various pattern reset packages. Normal ADB commands doesn't work (error:closed) so can't remove gesture.key (Newbie in this area)
4. Only reason we haven't done a factory reset is that she's a musician and have some demo files on the phone that were not backed up and she doesn't have any automatic sync going on... Despite I have told her to enable this many many times:-/
So we are getting a bit desperate trying to get the files off the device. Anyone have any suggestions?
Thanks in advance
PDK
Contact Oneplus directly.
They have very good support.
Unleashed by ONEPLUS 3T rooted

Help with Verification Failed on Note 9

Hi everyone! First I just want to say thanks to anyone who has any information to help me.
I have a Note 9 and I enabled the directional lock (to unlock the phone). My phone is also encrypted so it will prompt me to enter the the directional lock anytime the phone is turned on and then again to unlock the screen. I turned my phone off the other day. When I turned it back on I saw the screen prompt for a directional lock. My friend needed help with something so I ended up talking to her before I even tried to unlock it (big mistake). When I got back in my truck to use my phone the screen was black and the message appeared, "Verification Failed, Unable to restart your device. The integrity verification has failed. You need to reset your device to factory default settings. This will erase all your data. I am not sure if while I was talking I accidentally touched the screen causing this message.
The biggest problem is I do not have a backup of certain files. They are on the internal memory of my device. So I DO NOT want to do a factory data reset. I just want to know a solution to get back into my phone again.
Here are the things I have tried:
-Soft reset with Power and volume key
-Wiping cache partition
-Calling Samsung
-Calling T-Mobile
-Downloading Samsung Switch (Does not Recognize device)
-All options in recovery mode (except factory data reset)
-Download mode
My phone is not rooted but it did go through a series of OTA updates and now is running Android Pie. I have came across a few other people with this issue and it happened after updating.
I want to know if there is a way to get in the phone or is there a way to recover my encrypted data and then decrypt it. I also would like to know if I can have the steps to use Odin (already downloaded on my computer) to reinstall the current firmware on the phone. I am wondering if anyone has ever done this and still kept their data (pictures, videos, memos, documents and text messages). I have only flashed my device probably about 10 years ago. So step by step directions would be amazing. Also I do have developer options enabled.
I have searched the forum and the only advice I have seen is to reset but I want to know how to keep my data. The only thing I have came across is a store that has a "Samsung" machine that will do a Home Restore without losing your data. He told me if something is corrupted that I could still lose my data. I have over 100gbs of data I need to access and it would be horrible to lose it.
Finally I have one last question is to back up all my encrypted data so that if I find a way to decrypt it later?
PLEASE any advice besides the things I have already tried would be so helpful. If anyone is able to help me I PROMISE I will help you with whatever you are trying to do and believe me.... I have the resources to do so. It will be a way I will show my thanks.
tt5 said:
Hi everyone! First I just want to say thanks to anyone who has any information to help me.
I have a Note 9 and I enabled the directional lock. My phone is also encrypted so it will prompt me to turn on the directional lock anytime the phone is turned on and then again to unlock the screen. I turned my phone off the other day. When I turned it back on I saw the screen prompt for a directional lock. My friend needed help with something so I ended up talking to her before I even tried to unlock it (big mistake). When I got back in my truck to use my phone the screen was black and the message appeared, "Verification Failed, Unable to restart your device. The integrity verification has failed. You need to reset your device to factory default settings. This will erase all your data. I am not sure if while I was talking I accidentally touched the screen causing this message.
The biggest problem is I do not have a backup of certain files. They are on the internal memory of my device. So I DO NOT want to do a factory data reset. I just want to know a solution to get back into my phone again.
Here are the things I have tried:
-Soft reset with Power and volume key
-Wiping cache partition
-Calling Samsung
-Calling T-Mobile
-Downloading Samsung Switch (Does not Recognize device)
-All options in recovery mode (except factory data reset)
-Download mode
My phone is not rooted but it did go through a series of OTA updates and now is running Android Pie. I have came across a few other people with this issue and it happened after updating.
I want to know if there is a way to get in the phone or is there a way to recover my encrypted data and then decrypt it. I also would like to know if I can have the steps to use Odin (already downloaded on my computer) to reinstall the current firmware on the phone. I am wondering if anyone has ever done this and still kept their data (pictures, videos, memos, documents and text messages). I have only flashed my device probably about 10 years ago. So step by step directions would be amazing. Also I do have developer options enabled.
I have searched the forum and the only advice I have seen is to reset but I want to know how to keep my data. The only thing I have came across is a store that has a "Samsung" machine that will do a Home Restore without losing your data. He told me if something is corrupted that I could still lose my data. I have over 100gbs of data I need to access and it would be horrible to lose it.
Finally I have one last question is to back up all my encrypted data so that if I find a way to decrypt it later?
PLEASE any advice besides the things I have already tried would be so helpful. If anyone is able to help me I PROMISE I will help you with whatever you are trying to do and believe me.... I have the resources to do so. It will be a way I will show my thanks.
Click to expand...
Click to collapse
u can try with odin and flash latest firmware but it will not remove encryption. none the less it might at least get you access to the unlock screen and allow you to unlock but it might not.
read up about odin and get latest version.
read up on stockfirmware and your phone model and which carrier CSC code you are on and get latest version. via samfirm tool or frija or sites like sammobile
flash it in odin by filling the different .md5 files to the according slots. but for CSC slot use home_csc.md5 to not wipe data.
but what i dont understand is what does the landscape/portrait have anything to do with this?
bober10113 said:
u can try with odin and flash latest firmware but it will not remove encryption. none the less it might at least get you access to the unlock screen and allow you to unlock but it might not.
read up about odin and get latest version.
read up on stockfirmware and your phone model and which carrier CSC code you are on and get latest version. via samfirm tool or frija or sites like sammobile
flash it in odin by filling the different .md5 files to the according slots. but for CSC slot use home_csc.md5 to not wipe data.
but what i dont understand is what does the landscape/portrait have anything to do with this?
Click to expand...
Click to collapse
Thank you so much for the response!! My Phone is from T-mobile ]. I have been reading up on it and I did download Odin but I am unsure of how to exactly use it. I could figure it out with directions but I am afraid to do the wrong thing because I have only done it one and that was with Samsung Kies ( a long time ago.)
I am unsure what you mean by Portrait and Landscape mode in my post. I don't see where I mentioned it. Maybe you are referring to the directional lock. That is how you unlock the phone (with a series of directions). For instance... left, left, down, down, right, left, up. I mentioned it because that could be causing this issue. That is the method to get past the secure startup as well. A lot of people don't know about that option because you have to enable it in accessibility menu.
tt5 said:
Thank you so much for the response!! My Phone is from T-mobile ]. I have been reading up on it and I did download Odin but I am unsure of how to exactly use it. I could figure it out with directions but I am afraid to do the wrong thing because I have only done it one and that was with Samsung Kies ( a long time ago.)
I am unsure what you mean by Portrait and Landscape mode in my post. I don't see where I mentioned it. Maybe you are referring to the directional lock. That is how you unlock the phone (with a series of directions). For instance... left, left, down, down, right, left, up. I mentioned it because that could be causing this issue. That is the method to get past the secure startup as well. A lot of people don't know about that option because you have to enable it in accessibility menu.
Click to expand...
Click to collapse
oh instead of a pin or biometrics the pattern lock screen?
but if it was locked because of too many tries then dont think you can do anything. you should have received a message through the email used to register your samsung account and follow it to get it unlocked.
any talk of circumventing this type of lockout isint something that can be discussed on xda because there is no way to prove that it was by accident. and even if it was and there really was a way to bypass it, it would give criminals insight. so sorry but there isint much more that can be said.
bober10113 said:
oh instead of a pin or biometrics the pattern lock screen?
but if it was locked because of too many tries then dont think you can do anything. you should have received a message through the email used to register your samsung account and follow it to get it unlocked.
any talk of circumventing this type of lockout isint something that can be discussed on xda because there is no way to prove that it was by accident. and even if it was and there really was a way to bypass it, it would give criminals insight. so sorry but there isint much more that can be said.
Click to expand...
Click to collapse
Yes, it is an option instead of the regular pattern. I like it because it is hard to copy for anyone looking at you unlock your phone and if you lose it... even looking at the screen will not tell them how to unlock it because they need to know the sequence.
I am unsure what caused it.. maybe me or the updates. I have never had this problem before in my entire life. I had the Note 2, 3, 4, 5, 8 and 9. (Yes, I love my Notes.) Not one of them have done this and I only noticed the directional lock beginning on the Note 5. I have an S10 as well and I could't find the option. So I am not sure if it is just specific to Galaxy Notes.
I never thought of giving someone else insight on how to get into phones. That is a good point! I understand that not being allowed. I have known about XDA developers for a long time. I think back somewhere in 2007 -2009 when I was very active on Tmonews forums. So I really haven't been on a forum in like 10 years. I am sure a lot of things have advanced since then but I REALLY appreciate the time you took to respond.
I just have two more questions... I am paying for this phone like $30 a month and I also have the $15 insurance. I can't do anything to this phone that would void the warranty. However, the place that told me they may be able to help me is an authorized Samsung repair center. He said he would have to download the firmware and reinstall it on the phone. He also told me that he could do it without losing data (Home Restore) but if something is corrupted it also could erase. It is with a machine that is directly given to them from Samsung. If somehow I lose my data....can it be recovered if I pay a data recovery company? These pictures are VERY important. Honestly, my data is more important to me than the phone.
Lastly, I remember my email I used for the Samsung account however it was an outlook email and it gave me so much trouble trying to log in (even when the phone was fine). However, if I am able to get in do you think it would take the message off the screen? I know my directional lock to get back in. All I need to do is get back to that screen but it won't pop up.
Again seriously.... I thank you so much for trying to help!
tt5 said:
Yes, it is an option instead of the regular pattern. I like it because it is hard to copy for anyone looking at you unlock your phone and if you lose it... even looking at the screen will not tell them how to unlock it because they need to know the sequence.
I am unsure what caused it.. maybe me or the updates. I have never had this problem before in my entire life. I had the Note 2, 3, 4, 5, 8 and 9. (Yes, I love my Notes.) Not one of them have done this and I only noticed the directional lock beginning on the Note 5. I have an S10 as well and I could't find the option. So I am not sure if it is just specific to Galaxy Notes.
I never thought of giving someone else insight on how to get into phones. That is a good point! I understand that not being allowed. I have known about XDA developers for a long time. I think back somewhere in 2007 -2009 when I was very active on Tmonews forums. So I really haven't been on a forum in like 10 years. I am sure a lot of things have advanced since then but I REALLY appreciate the time you took to respond.
I just have two more questions... I am paying for this phone like $30 a month and I also have the $15 insurance. I can't do anything to this phone that would void the warranty. However, the place that told me they may be able to help me is an authorized Samsung repair center. He said he would have to download the firmware and reinstall it on the phone. He also told me that he could do it without losing data (Home Restore) but if something is corrupted it also could erase. It is with a machine that is directly given to them from Samsung. If somehow I lose my data....can it be recovered if I pay a data recovery company? These pictures are VERY important. Honestly, my data is more important to me than the phone.
Lastly, I remember my email I used for the Samsung account however it was an outlook email and it gave me so much trouble trying to log in (even when the phone was fine). However, if I am able to get in do you think it would take the message off the screen? I know my directional lock to get back in. All I need to do is get back to that screen but it won't pop up.
Again seriously.... I thank you so much for trying to help!
Click to expand...
Click to collapse
i doubt that the samsung repair shop would be able to do anything for your data. but i guess it might be good to give them a call and explain the situation.
but i think they would basically do what was discussed earlyer using odin.
regarding the rest on how to get back in the phone I've never been locked out so i hope someone can chime in and see if there is a way to get it to prompt again or maybe have a remote unlock. co to samsung.com, login with your account that was used to setup the phone and check around. i know there is a remote dashboard on there to find your phone and do other commands remotely. i know for a fact that locking remotely exists. maybe its just as simple as having the phone online, lock it remotely and maybe the prompt will be seen on the device.( trigger it so to say)
good luck
bober10113 said:
i doubt that the samsung repair shop would be able to do anything for your data. but i gutess it might be good to give them a call and explain the situation.
but i think they would basically do what was discussed earlyer using odin.
regarding the rest on how to get back in the phone I've never been locked out so i hope someone can chime in and see if there is a way to get it to prompt again or maybe have a remote unlock. co to samsung.com, login with your account that was used to setup the phone and check around. i know there is a remote dashboard on there to find your phone and do other commands remotely. i know for a fact that locking remotely exists. maybe its just as simple as having the phone online, lock it remotely and maybe the prompt will be seen on the device.( trigger it so to say).
good luck
Click to expand...
Click to collapse
Thanks so much! I actually got locked out of my Samsung Account and my email so I called Samsung and they got
me right back in. The first person told me they couldn't do anything but then she gave me a number (855-795-0509) to call. She said it was for the "find my mobile" department so I could see if could unlock it. The second lady helped me get back into my account. She was a huge help! I was able to access the remote unlock but it didn't work. I guess because the phone isn't connected to data at all. Is there anyway to force it to connect to a network? I reinserted my sim so it would recognize my number and also so it would have data to connect.
My last option is to go back to the store and see if what he does can fix it. The lady at Samsung said that people have been reporting issues with this update so it wasn't just me. I literally have to keep these files or it could be my life. I have to edit video for a celebrity and a lot of it is on the internal memory. I had to put it there because I use Adobe Clip and it never finds files that are on my SD card. It is just easy to me because I can do it on the go and not have to carry around my laptop everywhere. Next time I will surely back it up somewhere. This is the first time I haven't.

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