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Hi!
I am facing problems with the orientation sensors (accelerometer and/or gyroscope), because installing several applications to test them (or use games), it is clearly observable, that they are a bit off (with enough to be disturbing when required). For example, games or tests that simulate a ball, and my phone is laying on a horizontal table, the ball rolls quickly to the edge of screen. This happens as well with the built-in tests in the "service menu" of the phone, for accelerometer and gyroscope also.
Do you have any suggestions how could I calibrate these sensors globally (for every app)?
Thanks.
Info
vetko said:
Hi!
I am facing problems with the orientation sensors (accelerometer and/or gyroscope), because installing several applications to test them (or use games), it is clearly observable, that they are a bit off (with enough to be disturbing when required). For example, games or tests that simulate a ball, and my phone is laying on a horizontal table, the ball rolls quickly to the edge of screen. This happens as well with the built-in tests in the "service menu" of the phone, for accelerometer and gyroscope also.
Do you have any suggestions how could I calibrate these sensors globally (for every app)?
Thanks.
Click to expand...
Click to collapse
factory Reset ur phone and then use PC companion app to Repair Firmware...
this can wipe current data and install fresh firmware on ur device
:good:
Hi,
I have the same problem. Only the x axis of the accelerometer seems to be affected : it show a value around 1 instead of 0 while the phone is sitting flat. Y and Z display normal values.
All the software solutions I have tried have had no effect at all... It seems the built-in test reads raw data from the accelerometer. It is hard to imagine how this can be a hardware problem though...
Anyway, in my case I believe a software fix (x=x-1) would do the trick but I have no idea how to do such a thing ! Any help ?
@vekto : Have you solved the issue by any chance ?
Would anyone care to try the accelerometer tests and post their results ?
Typing *#*#7378423#*#* will get you on the service menu. The two significant tests are "accelerometer" and "gyroscope".
I'd post some screenshots myself but I'm not allowed yet...
I'm having the same problem now. It seems one axis is affected. Haven't found a way around so far. This is sad because it affects the images taken with Google Camera Sphere mode. The images are badly aligned together with glitches in between. My phone wasn't like this before.
Either a SW fault - might be able to calibrate with GPS Status & Toolbox app, for example - or a FW fault - and reflashing ROM might help (highly unlikely) - or HW fault - the sensor has moved on the board (which is a bad sign anyway, might be on the way to disconnecting itself).
I sent mine to Xperia Care and got it back with the accelerator fixed. Still unclear if it's a HW problem...
It came back with a white spot on the screen (near the power button) though... so I sent it back again
I'm also having issues with the gyroscope. Installed Bubble app to calibrate the gyro. It showed the gyro was of a couple of degrees. Unfortunately the bubble app calibration doesn't work in a game like Need for Speed. It's very difiicult to achieve good times in the game right now since I have to hold it tilted to the left to go straight ahead.
So if anyone has a fix or workaround... Please do post.
Same problem, Seems after factory reset whith wipe dalvik cache.
any solution?
02nd March 2017, my autorotate has completely stopped working, restart, safe-deposit and reset do not fix. Diagnostics show Gyroscope Light Sensor and accelerometer failed testing, 3 years of same issue, surely there must be a fix that works by now?? ( please note, " turning it off and on again " does not fix it )
Helps Please
I have the same issue. Since last week, gyro, accelerometer, light and proximity sensors stop working. I've tried reflashing stock ROM without success. I have not warranty (almost 3 years old), so I even try to disassemble , disconnect an reconnect every flex (I don't know exactly were the sensors are located on the board). After that I get almost 8 hours of fully functionally sensors and then, they stop working again, so I'm almost sure it's a hardware issue.
Same problem for 3 years
I'm just now getting around to doing something about this. As my power button stopped working I can't post requested screenshot without going to the pc. I have been shopping new (fall 2018) phones after having the Z3+ since release. In my research I'm finding the phone still is better than Samsung, LG, and the pixel3 for me because the 3.5mm phone jack is mandatory for me using my device with an i-rig midi requiring both that port and the USB at the same time. I'm going to do everything I can to keep using this phone till it falls to dust. It's one of 4 Sony I've bought since the day Z1 came out of t-mo. I look forward to testing solutions. :good:
Some time after my post, I bought a new jack/proximity sensor flex and replace it. This solved the issue, but weeks later, the bottom portion of the touch screen becomes unresponsive. May be I have done something wrong... may be programmed obsolescence...
Hi I'm facing a problem of my gyroscope I don't know which one is not working a gyroscope or accelerometer. My gyroscope is so delay when I play pubg mobile and I can't also calibrate my Gsensor it always says FAIL but I put in a perfect flat surface please please please help me with this problems
I have Note8. It has a very strange sensors error, as below:
- All sensors, from proximity sensor, light sensor, to GPS, iris scanner, and all the other sensors do not work at all.
- In the app like Phone INFO Samsung, CPU-Z or AIDA64, in the Sensors section, all sensors do not work.
- The Auto Brightness function does not work (due to the light sensor), the brightness of the AOD screen is also not adjustable.
- When making a phone call and move the phone close to the ear, the screen does not turn off due to proximity sensor.
- Auto Rotation function is not working (due to rotation sensor).
- Google Maps shows inaccurate location. Other apps that rely on GPS (such as the speedometer app) are completely not working.
- The iris scanner function does not work either.
It was about two weeks ago. I've Wiped the cache, restart the phone but does not make sense.
Yesterday it suddenly returned to normal, I don't know why.
But today - while I'm typing this post - all sensors suddenly do not work again.
Any idea about the error and how to fix it?
Thank you guys
Best advice I can think of is to factory reset and see if that alleviates the problem.
If you did not do anything firmware-related, or you did not drop or submeged your device, the best you can do is to make a warranty claim, pure and simple, if you have no way to make such claim, well, next time you should consider getting a device from an official source
I've read other users have had same problem. Ones I read said it was motherboard issue had to have sammy replace it.
Thank you guys
There is also built-in sensor test. Open dialer and dial *#0*#
I noticed a problem when I was playing Asphalt (racing game on me Note 8). I am unable to use the Tilt controls to move the scar.
Testing out the Sensors using *#0*# at the dialer revealed that all the SENSORS was faulty.
I reset the whole phone just now. The issue is still there with the sensor. As expected Auto rotation doesn't work.
Running the latest version 8.0.
I recently changed my motherboard (under warranty) 3 months back cos something was faulty. Seems it may be another motherboard issue.
Anyone else in this thread solved the issue?
Hey everyone I'm facing the same problem. All sensors stoped working but they were working before on 7.1.1 and i updated my device to oreo and realized all sensors stoped
Then i got another updated for about 900mb i thought maybe this update will fix them and also that update said tha after updating the user cannot downgrade to nougat but after updating the problem still exsist. Please if anyone can help i also try to flash same oreo firmware with odin but doesn't fixed the sensors
Hello there!
Well just like the title says, I have a Note 8, wich is almost like brand new, not even one drop to the ground, not a single scratch, and also no funny apps, just the basics for everyday.
Thing is out of nowhere, several sensors stopped working, no matter what (factory reset, hard reset, wipe cache, safe mode).
Fingerprint scanner: WORKS
Proximity sensor: DOESNT (calls never turn screen off)
Iris scanner: DOESNT
Auto bright: DOESNT
Auto rotate: DOESNT
Heart rate: turns on, but doesnt register your pulse
I've read a lot of people having this issue, some say it was right after a security patch OTA, other it's a faulty batch of motherboards, yet no definitive answer.
Do anyone knows if this can be fixed? It can't be a hardware problem since its like brand new, unless the update somehow fried something inside...
Hope I was clear enough about this, any ideas you have could help!
Thanks!
Did you perform HW test, USSD code *#0*# in phone dialer?
May be useful to report your phone model (Exynos - N950F or Snapdragon-N950U or other)
OnnoJ said:
Did you perform HW test, USSD code *#0*# in phone dialer?
May be useful to report your phone model (Exynos - N950F or Snapdragon-N950U or other)
Click to expand...
Click to collapse
Yes I did. Everything is stuck at 0.
Oddly, today I tried the heart monitor again, and it registered almost 50%, and then says finger is not where it should be, not reading anymore...
Gand4lf23 said:
Hello there!
Well just like the title says, I have a Note 8, wich is almost like brand new, not even one drop to the ground, not a single scratch, and also no funny apps, just the basics for everyday.
Thing is out of nowhere, several sensors stopped working, no matter what (factory reset, hard reset, wipe cache, safe mode).
Fingerprint scanner: WORKS
Proximity sensor: DOESNT (calls never turn screen off)
Iris scanner: DOESNT
Auto bright: DOESNT
Auto rotate: DOESNT
Heart rate: turns on, but doesnt register your pulse
I've read a lot of people having this issue, some say it was right after a security patch OTA, other it's a faulty batch of motherboards, yet no definitive answer.
Do anyone knows if this can be fixed? It can't be a hardware problem since its like brand new, unless the update somehow fried something inside...
Hope I was clear enough about this, any ideas you have could help!
Thanks!
Click to expand...
Click to collapse
I have the exact same issue with my note 8, this all begin after installing the Security Patch April2020. Tried all possible reset and factory restore ... nil fix.
Does anyone have any update on this, my phone software vrs android 9 with One Ul version 1.0.
Note 8 sensor not working
Same thing happened to me after July security patch in my note 8.
I mail samsung
I chat with them
I go to customer care
They don't care.
bhumishh said:
Note 8 sensor not working
Same thing happened to me after July security patch in my note 8.
I mail samsung
I chat with them
I go to customer care
They don't care.
Click to expand...
Click to collapse
I replaced the U400 ic .. and everything was normal.
Reeds629 said:
I replaced the U400 ic .. and everything was normal.
Click to expand...
Click to collapse
Hi! U400 what this? what needs to be done?
snik99 said:
Hi! U400 what this? what needs to be done?
Click to expand...
Click to collapse
its an ic on the motherbord.
My Samsung Galaxy Note8 (SM-N950F) has recently started playing up.
I first discovered that the iris scanner was "Not responding, then I saw that the Auto-brightness also was not working, as well as the manual brightness slider. I tested the rest of the sensors by dialing *#0*# into the dialer, and found that the Accelerometer, Ambient Light Sensor, Gyroscope, Iris scanner, and the Barometer are not getting any data. Everything was working as expected.
In an attempt to fix these issues I first rebooted the device, when that didn't work I cleared the cache partition, that didn't work either so I did a factory reset. That also did not solve the problem, so I flashed some older firmware (July 25 2018) using Odin. That also did not work.
I checked the water damage indicator in the SIM tray slot, however it has not been activated.
Could this be a physical problem? Or is it Software?
User540705538 said:
My Samsung Galaxy Note8 (SM-N950F) has recently started playing up.
I first discovered that the iris scanner was "Not responding, then I saw that the Auto-brightness also was not working, as well as the manual brightness slider. I tested the rest of the sensors by dialing *#0*# into the dialer, and found that the Accelerometer, Ambient Light Sensor, Gyroscope, Iris scanner, and the Barometer are not getting any data. Everything was working as expected.
In an attempt to fix these issues I first rebooted the device, when that didn't work I cleared the cache partition, that didn't work either so I did a factory reset. That also did not solve the problem, so I flashed some older firmware (July 25 2018) using Odin. That also did not work.
I checked the water damage indicator in the SIM tray slot, however it has not been activated.
Could this be a physical problem? Or is it Software?
Click to expand...
Click to collapse
Looks like physical damage.try sending to service centre
Sent from my SM-N950F using Tapatalk
Hi everyone,
Almost all sensors stoped working after few days on my brand new Pixel 5 :
Failing sensors :
- Proximity sensor
- Accelerometer
- Gyroscope
- Compas
And maybe others I don't know of...
Fingerprint & cameras are still working.
I've contacted Google support, and they advise me to clean my screen :-/
I'll try a factory reset today before asking for a replacement unit, but my hope is low...
Anyone facing the same issue ?
Any advise ?
Edit :
After a factory reset : same situation
Same here. Had phone for about ten days. All seemed to work. Then thinks went weird over several days. First thing I noticed when going to hang up a call I was no longer presented with phone dialler screen. During calls phone was also spontaneously switching to handsfree. I suspect this was wall tilt related. Then camera images were in incorrect orientation. Google photos not longer rotating images and so on. Installed a sensor app and it reported gyroscope as missing. Clean booted - no change. Factory Reset and still no change. Arranged for an exchange with Google. While waiting for that to pan out, after about a day the gyroscope has come back to life. Although presently reporting no compass. Doe the P5 have a compass?
Anyhow given it working again now I am wondering if some power saving activity is killing the Gyroscope? Waht was the out come with your sensor failure. Did they recover or did you need to exchange?
logger said:
Doe the P5 have a compass?
Anyhow given it working again now I am wondering if some power saving activity is killing the Gyroscope? Waht was the out come with your sensor failure. Did they recover or did you need to exchange?
Click to expand...
Click to collapse
I tried a random app from the store : Sensor Test with my bad unit and it reported 0 sensor !
I've exchanged my P5 and now the same app reports 30 sensors.
While waiting for the exchange , mine never came back to life : can't rotate, screen stayed on during calls (and auto brightness not working), compass was not working in Maps...
Also on the faulty unit I noticed that the OTA update tooks ages (30 minutes or so, for a ~30MB update). On the new unit, the same uptate took just a normal reboot time.
Thankyou for the update.
While mine has a working gyroscope (at the moment) the proximity sensor is still borked and the screen stays on during calls. I just installed the Sensor Test app and it says I have 16 sensors!
30 for me
Sent from my Pixel 5 using Tapatalk
30 sensors also for me.
Oh my god yes exactly this happened to my phone since yesterday. No auto rotation, no auto brightness, no tap2wake.
I have to send mine back, I hate it. Sensor app does not recognize a single sensor. Factory reset didn't help either
When rebooting like 10 times it changes between 0, 1 and 16 sensors.
I factory reset my phone again and that made it worse. Has gone from 16 to 0 on Sensors Test!
Has lost screen rotation again.
logger said:
I factory reset my phone again and that made it worse. Has gone from 16 to 0 on Sensors Test!
Has lost screen rotation again.
Click to expand...
Click to collapse
At this point, you should contact Google Support and ask for an exchange.
Like my old one, I doubt this is a software issue...
I hope my new one does not have this flaw.... but this definitely hurt my confidence in P5 devices....
Sounds like issue with corrupt persist partition caused by update gone wrong.
dannejanne said:
Sounds like issue with corrupt persist partition caused by update gone wrong.
Click to expand...
Click to collapse
Indeed ! I didn't know about this.
But it seems that the solution is to root the device, and this void the warranty (Google asked me if it was rooted before the exchange).
Weird. It did not happen to mine right after an update, more like 20 days later. Btw Google did not ask me if I rooted the device, which I haven't, but I did unlock the Bootloader for a short period of time to use the android flash tool from Google.
I'm not very familiar with partitions on android but all I can say is that a newly flashed stock firmware from Google itself did not help me
All my sensors work according to that app - it shows 30 sensors every time I launch it - except the proximity sensor sometimes does not actually work right. I was noticing an issue because KinScreen would think my proximity sensor was covered and would turn the screen off because the proximity sensor looked to be covered when it was not, even though the app should have kept the screen on. I downloaded multiple sensor testing apps and the proximity sensor works most of the time but sometimes it does not. Weird. Not sure if I should exchange the phone, I got this with AT&T.
AlEsC said:
At this point, you should contact Google Support and ask for an exchange.
Like my old one, I doubt this is a software issue...
I hope my new one does not have this flaw.... but this definitely hurt my confidence in P5 devices....
Click to expand...
Click to collapse
Took a couple of weeks, but I now have a replacement unit. 30 sensors showing and all working properly now. I took it for granted how reliant these devices are on having sensors working for basic things like the phone to work properly. Glad I found this thread and was able to get it sorted out. thanks for the help.
I had to get a replacement PIxel 5 through AT&T for the broken proximity sensor. This one works fine.
Couple of weeks?
I got a new device within 4 days where 3 days were for shipping
Just out of curiosity, am I the only one Google asked if I have rooted my device before sending it back ?
They asked me 5 questions for the warranty (I live in France/EU btw):
- Has the device been impacted, or is the screen damaged?
- Has the device come into contact with liquid?
- Has the device been in contact with a heat source?
- Has the device been rooted?
- Has the device been repaired by unauthorized personnel?
AlEsC said:
Just out of curiosity, am I the only one Google asked if I have rooted my device before sending it back ?
They asked me 5 questions for the warranty (I live in France/EU btw):
- Has the device been impacted, or is the screen damaged?
- Has the device come into contact with liquid?
- Has the device been in contact with a heat source?
- Has the device been rooted?
- Has the device been repaired by unauthorized personnel?
Click to expand...
Click to collapse
I started an RMA process on their website and no I'm not 100% sure about the other stuff but I'm sure they didn't ask if I was rooted.
Germany
I see where Google announced that a fix in the December update could possibly fix the sensor issue for some. I'm guessing you guys got the update and it didn't work huh.
idk I got a new device in december