After a few days with the Pixel 7, sadly, I decided to return it.
The biggest reason is the fingerprint reader just didn't work right. 3 out of 4 finger presses don't work. I don't know if it's just a faulty phone that I got, but I got tired of redoing the fingerprint scans.
I have Pixel 6 and the fingerprint reader works very reliably.
The Face Unlock works but I found a bug that if the face unlock is enabled, then for all of the 3rd party apps that use biometric login, the fingerprint unlock stops working and these apps don't support the face unlock.
I had a terrible time getting mine registered and working. I have dry fingers and after moisturizing a little, the enrollment went in one go and the fingerprint works as fast as any other phone.
I have no idea how I got it fixed but I was having the same issue as you. I disabled verity and verification to flash custom kernel (wiped phone after verity) and after that the FP reader is working with 100% accuracy. It was night and day for me.
The fingerprint reader seems to be worse on the Pixel 7 than it was on my Pixel 6. It's fast but has a much higher failure rate.
Has anyone seen a difference with the animation speeds changed in developer options?
My son has my old pixel 6 and the fingerprint reader is working great.
{Mod edit: Quoted post has been deleted}
I tried it in any way I could think of. Dry, wet, sanitized with alcohol, greasy, dirty, you name it. Did not work.
feligoni said:
I have no idea how I got it fixed but I was having the same issue as you. I disabled verity and verification to flash custom kernel (wiped phone after verity) and after that the FP reader is working with 100% accuracy. It was night and day for me.
Click to expand...
Click to collapse
If I pay $600 for the phone and have to do ADB "contortions" to get the FP scanner to work, then I don't need the phone like that.
A "cheap" inlocked Chinese POCO phone with under screen FP reader works 100% of the time without disabling dm-verity.
Wow I find my Pixel 7 to be much better on the FP scanner than my P6 was, I even added a screen protector after enrolling my prints. I also now use the face unlock and have no issues with Apps that use the FP biometric option. This phone is way better than my P6.
xela19115 said:
If I pay $600 for the phone and have to do ADB "contortions" to get the FP scanner to work, then I don't need the phone like that.
A "cheap" inlocked Chinese POCO phone with under screen FP reader works 100% of the time without disabling dm-verity.
Click to expand...
Click to collapse
Agree - I'm fairly familiar with Xiaomi phones and their FP readers are pretty reliable. I'm surprised how poorly my Pixel 7's reader is. In this day and age, we shouldn't have to compromise on what's supposed to be a stable technology after paying $600.
I do notice something interesting though - the failure rate is very high when I try to unlock it after a little while (a little while being >15m). But, if I fail and enter my passcode, every subsequent try is super fast. It's almost as if the phone realizes it's not doing a good job a the initial recognition, adjusts its stored FP data, and then gets better for a while. Anyone else notice this?
xela19115 said:
After a few days with the Pixel 7, sadly, I decided to return it.
The biggest reason is the fingerprint reader just didn't work right. 3 out of 4 finger presses don't work. I don't know if it's just a faulty phone that I got, but I got tired of redoing the fingerprint scans.
I have Pixel 6 and the fingerprint reader works very reliably.
The Face Unlock works but I found a bug that if the face unlock is enabled, then for all of the 3rd party apps that use biometric login, the fingerprint unlock stops working and these apps don't support the face unlock.
Click to expand...
Click to collapse
Really? I have not had that problem - any conflict between face unline and Finger for Biometric apps. Face unlock is outstanding. Fingerprint reader is meh, ok, sometimes
a1b2c3d4444 said:
Agree - I'm fairly familiar with Xiaomi phones and their FP readers are pretty reliable. I'm surprised how poorly my Pixel 7's reader is. In this day and age, we shouldn't have to compromise on what's supposed to be a stable technology after paying $600.
I do notice something interesting though - the failure rate is very high when I try to unlock it after a little while (a little while being >15m). But, if I fail and enter my passcode, every subsequent try is super fast. It's almost as if the phone realizes it's not doing a good job a the initial recognition, adjusts its stored FP data, and then gets better for a while. Anyone else notice this?
Click to expand...
Click to collapse
I have noticed that same thing on my 7 Pro although for me it's more like an hour+ where it gets bad... It will be fine all day then I set my phone down for awhile, pick it up later, and it will instantly fail all three times and then start working again after my PIN goes in. Very strange. Probably can be fixed with software.
No problems here, had the phone for a week now. I don't think I've had any failed reads, maybe one or two. Very reliable and fast, perfect combo with the face scanner.
Mine was failing like crazy. Tried everything. Took it back and exchanged for a new one and the new one is working great. Definitely some faulty hardware out there
a1b2c3d4444 said:
Agree - I'm fairly familiar with Xiaomi phones and their FP readers are pretty reliable. I'm surprised how poorly my Pixel 7's reader is. In this day and age, we shouldn't have to compromise on what's supposed to be a stable technology after paying $600.
I do notice something interesting though - the failure rate is very high when I try to unlock it after a little while (a little while being >15m). But, if I fail and enter my passcode, every subsequent try is super fast. It's almost as if the phone realizes it's not doing a good job a the initial recognition, adjusts its stored FP data, and then gets better for a while. Anyone else notice this?
Click to expand...
Click to collapse
similarly
Mine works flawlessly every time. The only thing I don't like is using it at night, and not covering it with my entire finger. When it scans, it's so freakin' bright! LOL
My 7 Pro's sensor worked great, my regular 7's is just plain awful. And I know about the dry hands issue, I've been preaching that people moisturize their hands since under-display sensors came out.
At the first time with my pixel 7 the i had your same issue, fp wasnt working 9 time on 10 but then, after registered it again correctly (reading the on screen instruction while do it) is started to work flawlessly every time. Now it is always unlocking the phone, with more light or in the dark (at night for example) and with low or high brightness.
a1b2c3d4444 said:
I do notice something interesting though - the failure rate is very high when I try to unlock it after a little while (a little while being >15m). But, if I fail and enter my passcode, every subsequent try is super fast. It's almost as if the phone realizes it's not doing a good job a the initial recognition, adjusts its stored FP data, and then gets better for a while. Anyone else notice this?
Click to expand...
Click to collapse
This was the case with my P7 too. But since past few days, it started to work like 10/10. I haven't noticed any failure since yesterday. Never changed the fingerprint data too.
Update!
I returned the phone. I waited until I got the refund, took a train ride to NYC, and went to Google's Chelsea store. I bought a new Pixel 7 128 GB, traded my Pixel 6, and spend about 2 hours setting up everything in the store. Another advantage of going to the store is that I don't have to pay $600 + tax immediately and then wait 2-3 weeks for a $490 trade-in credit. They take the trade-in and I paid the difference.
If the fingerprint scanner on the new phone would have given me the same issues, I would have at least dealt with it in the store.
And it did start giving me issues initially, but then I asked for assistance and they (store tech support) admitted that Pixel 7's have fingerprint reader problems. He changed the sensitivity setting on the phone and it works (for now).
So clearly I had a bad, faulty phone before. Now, with a phone that I got over the weekend, everything works.
xela19115 said:
Update!
I returned the phone. I waited until I got the refund, took a train ride to NYC, and went to Google's Chelsea store. I bought a new Pixel 7 128 GB, traded my Pixel 6, and spend about 2 hours setting up everything in the store. Another advantage of going to the store is that I don't have to pay $600 + tax immediately and then wait 2-3 weeks for a $490 trade-in credit. They take the trade-in and I paid the difference.
If the fingerprint scanner on the new phone would have given me the same issues, I would have at least dealt with it in the store.
And it did start giving me issues initially, but then I asked for assistance and they (store tech support) admitted that Pixel 7's have fingerprint reader problems. He changed the sensitivity setting on the phone and it works (for now).
So clearly I had a bad, faulty phone before. Now, with a phone that I got over the weekend, everything works.
Click to expand...
Click to collapse
which sensitivity setting ?
The scanner is bad, that's all. The crucial thing to make it usable is the right inital scan, if it records your fingers flawlesly it will work (but not the way we expect, only in an acceptable way).
There is no sensitivity setting, he probably mean the display setting.
Related
Hello.
I see peoples around on the internet (here on XDA to) that are complaining about the fingerprint scanner on the Galaxy Note 4 to be bad and inaccurate. Well, i'm here to tell you that it's not the fingerprint scanner on the Galaxy Note 4 that is bad or inaccurate, but it's your way of setting the fingerprint scanner up that is the problem.
I have set up my fingerprint scanner up correctly and it works extremely good. Just follow this guide and you will be all fine. This video is not made by me by the way and even if this shows the setup process for the Samsung Galaxy Tab S tablets, it still works the same for the Galaxy Note 4.
I also added a poll about the fingerprint scanner in the post here. ONLY answer it after you have correctly set up the fingerprint scanner according to the guide in the YouTube video and after you have given the fingerprint scanner some tries, thanks.
Have a good day.
Hmm well I have watched your video but I think you missed out what is causing the unsatisfactory experience.
If you are unlocking the phone supported/two-handed, such as in the video, phone placed on a stationary platform such as a table and you swipe your finger; or your left hand holding the phone while your right hand swipes the scanner - it isn't exactly a convenient feature. If you are unlocking the phone 2-handed, there isn't a lot of difference from unlocking using PIN.
2-handed unlock is 99.9% accurate for me - same as the iPhone 6/6+'s one-touch scanner. However, unlocking one handed is another matter. The phone will prompt you for a second set of 10 swipes after you done your first 10 - and if you did your second set of 10 supported on table or with your other hand, then you are likely to face issues unlocking single handed.
This is because the con of a swipe censor is that it is less accurate vs the one-touch version, and the drag of your finger/thumb while swiping distorts your fingerprint (because your flesh drags and there is pressure) according to the direction you swipe. The way you swipe 2 handed will be different from the way you swipe single handed.
I have no problems registering the first set of 10 with the conventional thumb downwards swipe. That is easy. But during the second set of 10 where I try to register one handed with my thumb swiping on its sides, there is a few hit and misses. I have eventually gotten used to it and accuracy in unlocking improved much, but for every 10 unlocks I can still miss 1 or 2 times. It is no wear near the accuracy nor convenience of the one-touch sensors.
At first when I got the device I thought the scanner was garbage (I was garbage not the scanner :3) used to get 30-40% accuracy, I was swiping my finger on the scanner in same direction (downwards) everytime as instructed while registering, when it dint work well I turned it off, then I came across few threads n vids and understood I have to swipe my whole pad in from different variations and angles while registering I tried that and woila, I have almost 99% accuracy now, it works sooo soo good now, been using it since more than a week and I unlock it around minimum 50 times a day using it and also use some apps I've assigned fingerprint to and I've only failed once since I corrected the method of registering finger. so yup, awesome scanner much btr than s5 the only trick is to register from diff angles as shown in video n you'll be good to go.. :good:
I dont care how well it works with two hands, its the thumb on my right hand when using the device onehanded thats the "problem".
It works most of the time, and ive registered my right thumb in various angles and variations like in the video. But not all the time. Its fine for normal use, though, it really is. But if you have a shorter thumb than me, it might be a lot worse. Even for me, its a bit of a dud due to the fact that it sometimes doesnt register (my thumb might be slightly off center, or I swipe too fast, etc).
The more reasonable method would be a slimmer bezel at the bottom, drop the scanner on the homebutton, add a onepress scanner at the back of the device for your index, instead of that horribly useless heartrate/oxygenlevel monitor.
i tried the fingerprint scanner, did it 10 times to recognize it and set it but it didn't show up so i restarted my new note 4 and it worked and i swiped my finger and it unlocked then i locked it again but the fingerprint scanner went away again and its only giving me an option to swipe to unlock.
I tried to set up the fingerprint scanner several times with different methods/angles. I was unable to get a good experience unlocking it with one hand. The iPhone is miles better in this department. Works almost every time two-handed, though.
The way Samsung design it sense is not good. You need gently swipe down which simply look stupid and troublesome.
This part no deny iPhone did it great by press and hold only.
Agreed. That being said, I dont see any real point of it. Its much like the UV sensor, the heartrate sensor and all that other jazz.
The fingerprint scanner is just pure garbage. Not sure why so many are blaming Samsung for not giving proper instructions? Everything in that video the OP posted is clearly explained in the fingerprint registration stage. It even has an animated finger that shows you how to scan different parts of the finger and different angles and directions. Its not that we have not registered the fingerprint properly, its that the scanner is just worse than ebola and aids combined. The poll results also support my assertion that the scanner is totally sh1t.
---------- Post added at 08:27 AM ---------- Previous post was at 08:25 AM ----------
Slai said:
Agreed. That being said, I dont see any real point of it. Its much like the UV sensor, the heartrate sensor and all that other jazz.
Click to expand...
Click to collapse
The fingerprint scanner is not jazz. If it worked properly most people could get some real use of the fingerprint scanner versus the UV sensor.
The only real use would be protecting certain apps and unlocking the phone. Both of which are easily doable with a PIN. that being said I don't have a problem using the scanner with one hand nor two, but it's not 100%, I agree it should have been better placed. Preferably at the back under the camera for your index.
I guess I get about 9/10 first try unlocks at this point, one handed.
I have tried all the methods and it still is mostly garbage for me. And it starts registering the swipe after a half-second delay which means you need to wait for the screen to turn on and for the arrow to show up - what a waste of time. It is also only 10% accurate for me (even when I have registered 15 different angles for the one finger I use). Maybe a software update will make it a bit better, who knows. For now - I will turn it off as before.
Maybe just register in the same-ish angles...
I still don't see what the problem is. I still have 99% success with my fingerprint scanner. It simply just works every time i'm using it.
Either you are setting the fingerprint scanner up in a wrong way, using it wrong, or there must be some problems with the fingerprint scanner.
I'm even tempted to make a video that shows how good my fingerprint scanner works just to prove it .
And lastly. Even if Touch ID on the iPhone is more easy to use, it's far from being more secure than the fingerprint scanner on the Galaxy S5 / Note 4. Because on Touch ID, you just presses directly on top of the home button on the iPhone, which leaves your fingerprint open to anyone who manage to steal your iPhone. On the Galaxy S5 / Note 4, you have to swipe to get it to work, which means that you are actually swiping away the fingerprint on the button as you swipe.
Because of that, a thief is going to have a hard time to find your actual fingerprint to use to open the phone.
Tom-Helge said:
I still don't see what the problem is. I still have 99% success with my fingerprint scanner. It simply just works every time i'm using it.
Either you are setting the fingerprint scanner up in a wrong way, using it wrong, or there must be some problems with the fingerprint scanner.
I'm even tempted to make a video that shows how good my fingerprint scanner works just to prove it .
And lastly. Even if Touch ID on the iPhone is more easy to use, it's far from being more secure than the fingerprint scanner on the Galaxy S5 / Note 4. Because on Touch ID, you just presses directly on top of the home button on the iPhone, which leaves your fingerprint open to anyone who manage to steal your iPhone. On the Galaxy S5 / Note 4, you have to swipe to get it to work, which means that you are actually swiping away the fingerprint on the button as you swipe.
Because of that, a thief is going to have a hard time to find your actual fingerprint to use to open the phone.
Click to expand...
Click to collapse
If you can make a video where you at least 10 times in a row unlock the phone, while holding it comfortably in one hand, I'll believe you. I'm talking about unlocking it with the same hand holding the phone, not two hands. If so many people have problems with the scanner, Samsung either has piss poor quality control, or it's just inferior by design.
And have you ever used an iPhone at all? There's no usable track of your fingerprint after you unlocked the phone. Unless you have very greasy fingers, in which case you wouldn't be able to unlock the phone anyway.
Samsung did most things right with the Note 4, but the fingerprint sensor wasn't one of them.
This is ridiculous. We can blame Samsung for building a swipe-scanner rather than touch like Apple but what is this unlocking with one hand business? Look at how big the device is, I would think you have higher risk of dropping the device than it failing for you when you swipe with one hand given the device is top heavy based on how one would hold it if attempting to one-hand finger unlock.
However, if your device lays flat on a table when trying to unlock, make sure you get it at the same angle you registered it at...
Couldn't agree more.. Look at the poll... Clearly doesn't work like it should.
an_xda said:
This is ridiculous. We can blame Samsung for building a swipe-scanner rather than touch like Apple but what is this unlocking with one hand business? Look at how big the device is, I would think you have higher risk of dropping the device than it failing for you when you swipe with one hand given the device is top heavy based on how one would hold it if attempting to one-hand finger unlock.
However, if your device lays flat on a table when trying to unlock, make sure you get it at the same angle you registered it at...
Click to expand...
Click to collapse
For me, having a fingerprint sensor is mostly for convenience. If I'm already holding my phone and have both hands available, it's not much faster than using a pattern or PIN code. Especially when I'm in a hurry or wanna check something quickly, pattern or PIN is much more reliable, because I'm "swiping too fast".
Mafle93 said:
For me, having a fingerprint sensor is mostly for convenience. If I'm already holding my phone and have both hands available, it's not much faster than using a pattern or PIN code. Especially when I'm in a hurry or wanna check something quickly, pattern or PIN is much more reliable, because I'm "swiping too fast".
Click to expand...
Click to collapse
That is your use case. For my corporate IT policy, we require an 8-character (not just 8 digit PIN). This is effectively typing a complex password every time I need to unlock my device. The fingerprint scanner alleviates this pain and it has worked almost flawlessly on the S5 for me, let alone the Note 4...
If using the PIN or pattern works for you, you can ignore the fingerprint scanner then. Just another useless Samsung gimmick, right?
If you can make a video where you at least 10 times in a row unlock the phone, while holding it comfortably in one hand, I'll believe you.
Click to expand...
Click to collapse
Oh, even I could do that. That doesnt prove much though, just confirms that it works 10 times in a row. Doesnt take in to account a bumpy busride, or when youre in a hurry, or if it rained ever, or if youre nervous, etc.
I saw a video a while ago explaining why people with an S5 had so much trouble using the fingerprint sensor: part of it was under the screen and you had to swipe over a part of the screen too. Just like in the video you posted.
I for instance am able to unlock my note 4 by only touching the home button with my index finger. This proves the fingerprint sensor is completely in the home button. And also why there are no dots on the lower part of the screen indicating you should swipe on them like that tab S and S5
Can the note 5 fingerprint scanner unlock like nexus 6p without wake up the device(not pressing home/power button)?
Seem stupid to press and wake up the device then use finger print to unlock
As the fingerprint sensor is actually located on the Home button, I am not sure there is a usability issue here...
Okie...maybe just me
Just press and hold the home button. No reason to press then release the press again.
Works but not as fast as the Nexus 6P
Yeh...press the button and keep your finger on the button - unlock.
But actually, the fingerprint sensor is so terribly bad that you might aswell just disable it. That thing is exponentially worse than the iphone ones.
Bah. The fingerprint scanner on the note 5 works like 19/20 times for me. Maybe you just need to re-setup yours.
Sent from my XT1585 using Tapatalk
JasonJoel said:
Bah. The fingerprint scanner on the note 5 works like 19/20 times for me. Maybe you just need to re-setup yours.
Sent from my XT1585 using Tapatalk
Click to expand...
Click to collapse
19/20 would equal a 5% miss rate....which would be terrible. Mine is even worse than that....usually 1 out of 4 is not recognised.
I've retrained it over 20 times, I've tried to scan only one thumb 4 times, didn't make it better.
My ipad and work iPhone didn't trigger a single miss for the last 2 weeks....so that is more like 1 out of of 400.
My wife has a note 5 as well (white one) and my boss has a silver one....none of these are better...
Sorry, the fingerprint reader on the Note is terrible and not even close to that on the iPhone.
flintston314 said:
19/20 would equal a 5% miss rate....which would be terrible. Mine is even worse than that....usually 1 out of 4 is not recognised.
I've retrained it over 20 times, I've tried to scan only one thumb 4 times, didn't make it better.
My ipad and work iPhone didn't trigger a single miss for the last 2 weeks....so that is more like 1 out of of 400.
My wife has a note 5 as well (white one) and my boss has a silver one....none of these are better...
Sorry, the fingerprint reader on the Note is terrible and not even close to that on the iPhone.
Click to expand...
Click to collapse
It's all in how you place your finger my friend. Keep your placement and pressure consistent... it works fine. If that's too much to ask, go get a different device lol.
I see people retouching their iPhone all the time because it didn't register. But whatever.
Note 5 fingerprint reader works just fine for me - each to their own.
Sent from my XT1585 using Tapatalk
Tap to wake the device and leave your finger on the button.
Also, as far as accuracy goes, this thing is awesome. I had an iPhone 5s and my wife has the 6. My scanner is just as, if not more accurate than both of those and definitely faster. If you have an issue with the scanner, it's an operator error.
Akw6190 said:
Tap to wake the device and leave your finger on the button.
Also, as far as accuracy goes, this thing is awesome. I had an iPhone 5s and my wife has the 6. My scanner is just as, if not more accurate than both of those and definitely faster. If you have an issue with the scanner, it's an operator error.
Click to expand...
Click to collapse
I highly doubt that. Speed is okayish - slower than the ipad Air 2. The idea behind the scanner is NOT to have to place your finger exactly the same each and every time. It is meant to be able to work fine even with a slightly misplaced fingerprint, that is why you scan it on different angles.
Also, there seems to be an issue with the software - I´ve found that using my finger to unlock the device security section (the one with the fingerprint data) will work at a rate of 19/20. Also, unlocking Apps with the fingerprint reader usually works quite well. Locking the screen and then using the same placement usually results in an error - so there seems to be some software issues going on here too, for some reason an unlock from a woken up device does not work as reliable.
However, I have yet to find anyone with an iPhone or iPad that is not happy with the way how the fingerprint reader works. Sadly it´s quite the contrary for the note 5. Such a great device with such a lousy fingerprint reader. I have times where none of my fingers is recognized, not a single one.
I´ve had a chance to play with the Nexus 6P and can say that their fingerprint reader seems to be on par with Apples. Not a single miss while trying it out ~30 times.
But back to the OP. Do what everyone here told - a slight press to wake up the device and then just leave the finger on the sensor.
flintston314 said:
I highly doubt that. Speed is okayish - slower than the ipad Air 2. The idea behind the scanner is NOT to have to place your finger exactly the same each and every time. It is meant to be able to work fine even with a slightly misplaced fingerprint, that is why you scan it on different angles.
Also, there seems to be an issue with the software - I´ve found that using my finger to unlock the device security section (the one with the fingerprint data) will work at a rate of 19/20. Also, unlocking Apps with the fingerprint reader usually works quite well. Locking the screen and then using the same placement usually results in an error - so there seems to be some software issues going on here too, for some reason an unlock from a woken up device does not work as reliable.
However, I have yet to find anyone with an iPhone or iPad that is not happy with the way how the fingerprint reader works. Sadly it´s quite the contrary for the note 5. Such a great device with such a lousy fingerprint reader. I have times where none of my fingers is recognized, not a single one.
I´ve had a chance to play with the Nexus 6P and can say that their fingerprint reader seems to be on par with Apples. Not a single miss while trying it out ~30 times.
But back to the OP. Do what everyone here told - a slight press to wake up the device and then just leave the finger on the sensor.
Click to expand...
Click to collapse
Doubt it all you want. My fingerprint scanner is just as good, if not better than the iPhone regardless of the position of my finger. Probably because I move my finger while setting it up.
Try this. When you're setting up your fingerprint, start at the tip of the finger, and every time you take your finger off the button, put it back in a different spot, slightly down your finger. Start from the tip and step down to about the first knuckle. Then do the same thing, starting from the inside edge of your thumb (like you're holding it one-handed) all the way to the other edge. The scanner will get a complete picture of your fingerprint and it won't matter the position it's in when you try to unlock it.
Maybe try to re-train but this time varies the finger position on the sensor as you re-train it, this really improved accuracy many fold for me.
Note 5 finger print scanner is fine for everyday use . Mines haven't failed me not once but that's my experience
Mine works flawlessly.
Sent from my SM-N920T using Tapatalk
The key is having the sensor to register maximum number of friction ridges, next time you re-register your print try to go in circular pattern...
For me personally I was having a lot of trouble with it but for a variety of reasons my fingers, particularly my thumb (which was what I was trying to use) are pretty beaten up. Added my little finger, which is the least beat up, anf from there it has worked at near 100%.
Had my S8 plus for about a month now. Every 2-3 days or so, the fingerprint sensor stops working just randomly. Will work perfectly, then just out of nowhere, doesn't respond to anything. Disabling fingerprint security and re-enabling doesn't fix it. Trying to go into applications- system apps- fingerprints, and trying to force close it won't work as it's grayed out. The only thing that works to get it working again is a restart. Not the end of the world I know, but having to restart it at the most inopportune times is kind of annoying. And paying this much for what amounts to the top of the line phone on the market right now, and having one the most important functions just stop working all the time is crap. And no I don't want to use the iris scanner, or pin, or pattern security. I want to use the fingerprint sensor.
Searches around the web indicate this is pretty common. Anyone else on the VZW S8 or plus having this issue? Anyone know if a fix is coming down the pipeline? I'm pretty sure this would be a software issue as it works 85% of the time and a simple restart gets it working again.
baune7 said:
Had my S8 plus for about a month now. Every 2-3 days or so, the fingerprint sensor stops working just randomly. Will work perfectly, then just out of nowhere, doesn't respond to anything. Disabling fingerprint security and re-enabling doesn't fix it. Trying to go into applications- system apps- fingerprints, and trying to force close it won't work as it's grayed out. The only thing that works to get it working again is a restart. Not the end of the world I know, but having to restart it at the most inopportune times is kind of annoying. And paying this much for what amounts to the top of the line phone on the market right now, and having one the most important functions just stop working all the time is crap. And no I don't want to use the iris scanner, or pin, or pattern security. I want to use the fingerprint sensor.
Searches around the web indicate this is pretty common. Anyone else on the VZW S8 or plus having this issue? Anyone know if a fix is coming down the pipeline? I'm pretty sure this would be a software issue as it works 85% of the time and a simple restart gets it working again.
Click to expand...
Click to collapse
Some other threads on XDA have said that disabling fingerprint scanner gestures fixes it. I haven't ever used those and I have never had a problem with the sensor. It isn't as good as the sensor on my Moto Z Force Droid was, but it is pretty good.
Smithfolk4 said:
Some other threads on XDA have said that disabling fingerprint scanner gestures fixes it. I haven't ever used those and I have never had a problem with the sensor. It isn't as good as the sensor on my Moto Z Force Droid was, but it is pretty good.
Click to expand...
Click to collapse
Yeah, I disabled that last night. Waiting to see if that works or not. Just thought I would post in the Verizon specific forum to see if any other Verizon users are having this issue. Pretty sure it's a software issue, and am just curious about differences between the Verizon software and other carrier specific software.
Always had the gestures disabled and I have noticed this, but it always goes away with time for me. I thought it was just because I was sweaty at the gym, but it doesn't even know that I am attempting to use the scanner. Then, it happened outside the gym. Goes away in just a couple minutes, thought it was just me.
It seems that the fingerprint scanner is more reliable when the screen is off than it is when the lockscreen is on looking for iris scan.
I'm so frustrated with my S10 scanner that I've decided to return the phone back to Samsung. I can't accept it in $1200 phone. I need to open the phone in an instant like I do on my $200 Moto X4, it's slow but it never fails.
My question to all of you, S10e owners is: does the side sensor on 10e works as supposed to? Am gonna take chance with it, I really like the S10 series, great phones, but they didn't make the sensor on 10/10+ right.
mzsquared said:
I'm so frustrated with my S10 scanner that I've decided to return the phone back to Samsung. I can't accept it in $1200 phone. I need to open the phone in an instant like I do on my $200 Moto X4, it's slow but it never fails.
My question to all of you, S10e owners is: does the side sensor on 10e works as supposed to? Am gonna take chance with it, I really like the S10 series, great phones, but they didn't make the sensor on 10/10+ right.
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I have S10e and the fingerprint sensor is in the power button and for me it is a learning curve, but it unlocks fast. I had to re-register my fingers again after learning how to comfortably put my finger on the sensor.
I have an S10e. Although I wish the power button/fingerprint reader wasn't so high up on the side, it's proven to register my finger perfectly every time. Plus, it has the gesture option like on last year's models. Swiping down on the fingerprint reader pulls the notification menu down. That's pretty neat.
I'm very happy.
I must be lucky on my s10+, postponed update, did not adjust fps settings and it is working really well for me
Sent from my SM-T710 using Tapatalk
S10e fingerprint works like a regular fingerprint, more accurate than those under the screen and quite fast (but not as fast as OnePlus 6 per exemple).
It unlocks the first time like 99% with my right hand, but is more unreliable with my left hand.
If you hold your phone with your left hand, I wouldn't recommend it.
Lebrun213 said:
S10e fingerprint works like a regular fingerprint, more accurate than those under the screen and quite fast (but not as fast as OnePlus 6 per exemple).
It unlocks the first time like 99% with my right hand, but is more unreliable with my left hand.
If you hold your phone with your left hand, I wouldn't recommend it.
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I'm right handed and was having issues at first, but then I scanned my thumb when the phone was flat on the table and again when I was holding it in my hand and I've had much better success with unlocks.
Only time I mess up is when I don't get the placement just right, but that's more about getting used to under display fingerprint readers than anything.
i'm also very disappointed with this, hated it on the back with with my S8, this is the only reason I bothered upgrading, it only works about 50% of the time as you need to get it right on the mark.
What more infuriating is all the reviews show it working 100% of the time when its clear this is never going to be the case as the sensor is very small and very easy to miss.
effing useless, also considering returning it.
EDIT - i removed mine and put them in again, seems a lot better now, still not as accurate as review make out but now usable for me.
Did you guys try the under-display scanner after the day-one update ? I read it works well afterwards.
I think most people just need to get use to it, my first 12 hours or so I was frustrating as hell but the more I use it the more I'm getting use to it and now its working flawless for me and thats with the screen protector still on. I have both my thumbs and index fingers set to it and they all work great.
its occurred to me what this solution needs, an always on fingerprint icon on the screen when its locked, it will need to be quite dim and pixel shift in order not to burn in though.
Thank you guys for taking your time to answer, my S10 is going back(rma issued) and I've placed an order for 10e it'll ship on 3/14. As great as all those S10 phones are, it's really bad if you can't turn it on.
The position is a bit too high if you're left handed or using the phone with your left hand. Other than that, It's pretty reliable and pretty fast. I'm quite used to side the mounted fingerprint scanner on the Xperia XZ1 Compact and this one is definitely faster.
It also allows you to choose to have it always active (ie. you just need to place your finger on it) or require you to press the power button (maybe to avoid accidental unlockings or recognition). Oh and it also keep the ability to swipe to pull down the notification tray which is handy.
So far I love everything about the S10e except the software...much thanks to Samsung caving in to Google and blocking rootless Substratum. I haven't switched from the S7 to it yet because I'll have to root the phone for the first time to solve that customisation problem that irks me to no end. If, however, you don't require Substratum to be intact, you'll love the phone from day one
I'm returning my S10, the fingerprint scanner annoys me. I came from the 6T and thought the "ultrasonic" would be much faster and accurate, yet it is not. I'm thinking about the 10E, but the screen is a little small.
I'm debating if I should stay with the 6T or get the 10E....
I'm also returning s10+ for fingerprint reader, considering s10e, small screen isn't so much of a turn off as the small battery
the 10e will be my choice as a screen crack or damage can make it not function and what I read about protectors having issues over the scanner - meh... the button method seems far more reliable and ideal to me.
Yall know and update to fix the finger print reader is rolling out to fix the issues. As well dry hands are causing problems, try getting your hands moist then try it. It works much better for me and I don't have the update yet.
mzsquared said:
I'm so frustrated with my S10 scanner that I've decided to return the phone back to Samsung. I can't accept it in $1200 phone. I need to open the phone in an instant like I do on my $200 Moto X4, it's slow but it never fails.
My question to all of you, S10e owners is: does the side sensor on 10e works as supposed to? Am gonna take chance with it, I really like the S10 series, great phones, but they didn't make the sensor on 10/10+ right.
Click to expand...
Click to collapse
There is no such thing as a 100% reliable fingerprint sensor. In fact nothing is 100% reliable everything will at some point fail.
this is now a single frustrating issue on S10. fp is still very poor. Error rate is very high, speed is terrible (huge post fp delay, huge delay during recognition too, the reader literally waits until finger is released). Also coming from 6T and Mi9, which were much better and lightning fast.
doggydog2 said:
this is now a single frustrating issue on S10. fp is still very poor. Error rate is very high, speed is terrible (huge post fp delay, huge delay during recognition too, the reader literally waits until finger is released). Also coming from 6T and Mi9, which were much better and lightning fast.
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Oh yes... the S10 fps rehashed! Been using my S10e for a while now and have no complains – except for the lousy updates distributions on part of Samsung. Securitywise, my SM-970U1 is @ May 1st as of Aug.3rd
Am gonna say the side fps is close to but not entirely perfect, very reliable, still. I use 3 fp(am right handed) Lhand index, Rh thumb and Rh index for an easy use. I can pick the phone off the desktop with my right hand simultaneously placing the R.idex on the sensor to turn the phone ON instantly. Or, I pick it up with R hand and place it in my L.hand palm reaching for the sensor around with L.index – don't even have to look at it, the phone turns On. Am using the R.thumb when I already hold the phone in my right hand but the screen has timed out. And I really love the so-called “small factor size” so easy to handle in and out of the pocket.
But frankly, I really miss the back sensor location, had S9+ and OP6 for a while before S10 now S10e and the back location was the best! Turning the phone On was done almost subconsciously by slipping hand into a pocket and touching the easy-to-feel dimple on the back cover.
Hello Folks,
Coming from a S20 im finding the fingerprint scanner quite infuriating. has anyone fund a way to improve this?
Oh and sometimes it goes straight to the pin, not even an option to unlock. why?
Maybe (I doubt it) google will improve the fingerprint with software updates overtime. For now it's just totally unreliable. If you want to live with pixels you have to adapt I use smartlock (smartwatch) and thanks to that I don't need to use fingerprint at all (well almost, 2-3 times a day it asks for it).
I come from Samsung Galaxy Flip4 (S21 ultra before), I have Pixel 7 for 3 days and I have no problem with fingerprint.
Have you tried re-registering your fingers?
Its improved having the fingerprint registered twice. but for some reason you can only register 4 of them