Database Develop

Ring.com doorbell - not receiving notifications

Hi,
I've recently got a Huawei P20 Pro and it's not receiving any ring notifications when someone rings my ring.com doorbell..
I've had a few instances where the notification has come through as it should, but literally 99% of the time i don't receive any notifications at all.
I've ran through all the steps outlined in their guide (How-to-Troubleshoot-Ring-Notification-Issues-for-Android-Devices - i can't link the URL as i'm a new member here) but none of it has made any difference.
I have checked all permissions, notification settings, disabled them, re-enabled them, cleared cache, cleared data, deleted the app, re-installed, set the "App Launch" options to allow to run in the background - all to no avail.
Got another phone (Samsung S7 Edge) set-up to receive the same notifications from the same doorbell - and that's receiving all of them absolutely fine.
My P20 Pro is running EMUI 8.1.0 and Android version 8.1.0.
I've raised a support ticket with Ring.com, but thought i'd also post here - as it seems likely this may be a P20-specific issue..

I have the same problem with Logitech Circle 2 security camera. I'm not getting every notification, but on my HTC U11 it works fine. I think it's some aggressive RAM management or Doze. I've just setteled with the reason beeing early firmware and that Huawei will fix it. A bit of a hassle, but I have never bought a phone at launch and not experienced any bygd yet. No matter if it was HTC, Samsung, Huawei, Sony and so forth.

The ram management is ridiculously aggressive. I have several apps that don't function correctly, despite removing them them from the app launch settings.
Some of them are really annoying, but I have an issue with Outlook on an office365 account not notifying me about really important work stuff.

Go to battery settings, app launch, and set it to manage manually with all the options enabled. You will probably need to do that for a few apps.

pzq071 said:
Hi,
I've recently got a Huawei P20 Pro and it's not receiving any ring notifications when someone rings my ring.com doorbell..
I've had a few instances where the notification has come through as it should, but literally 99% of the time i don't receive any notifications at all.
I've ran through all the steps outlined in their guide (How-to-Troubleshoot-Ring-Notification-Issues-for-Android-Devices - i can't link the URL as i'm a new member here) but none of it has made any difference.
I have checked all permissions, notification settings, disabled them, re-enabled them, cleared cache, cleared data, deleted the app, re-installed, set the "App Launch" options to allow to run in the background - all to no avail.
Got another phone (Samsung S7 Edge) set-up to receive the same notifications from the same doorbell - and that's receiving all of them absolutely fine.
My P20 Pro is running EMUI 8.1.0 and Android version 8.1.0.
I've raised a support ticket with Ring.com, but thought i'd also post here - as it seems likely this may be a P20-specific issue..
Click to expand...
Click to collapse
Have you disabled the 'Manage automatically' battery option?

Thanks guys.
It looks like it was the App Launch settings. I resolved the issue by performing the following steps;
1) Deleted ring.com app cache
2) Deleted ring.com data
3) Uninstalled ring.com app
4) Re-installed ring.com app
5) Amended the following App Launch battery settings; Settings > Apps & notifications > Apps > Ring > Battery > App Launch > Switched off Manage Automatically and enabled all 3 manual options; Auto-launch, Secondary launch and Run in background

i had the same problem and this worked

I talk to ring support and the are telling me that the app its not fully compatible with android 9.0
I recibe notifications if the app its open. But if the app its fully closed I don't recibe any notifications.
I already try the above solution but no luck.
I have the mate 2o X.
Any one have a work around?

Yes, I tried to the above fix too but it's still doing the same for me. If I open the app up it works for about 2 hours and then just stops working. I've even tried LOCKING the app window so it can't be closed and that won't work either. I had a OnePlus 5T previously and it worked perfectly on that, then i got this phone and it stopped working. My wife's app on her OnePlus 3T works fine. I'm getting really annoyed with it now as it's bloody pointless me having it.

I have a Mate 8, ring app notification would stop coming through not long after setting up the app but nest doorbell app works perfectly, same battery management setting on both apps.

Once battery management has been set, go to apps, apps, click 3 dots top right, special access, battery optimisation, where you see "not allowed" top left, set to "all apps" , now set the apps needed to "not allowed".
tested on huawei mate 20x emui 9.1

Huawei P10 killing apps that use the GPS (ignoring any settings)

Since a few weeks ago I noticed that my Huawei P10 is aggressively killing any apps that use the GPS after locking the screen.
My EMUI & Android versions are both 8.0.0.
The apps I tried:
- OsmAnd - which I use to trace my walks and improve OSM with the data
- Komoot - which is an app to track your hikes and add photos, etc
- Graticule - which lets you share your location in realtime
What I tried:
1. Bringing up the task manager, locking the lock above the app.
2. Settings -> Battery -> Launch
* 'Manage all automatically' unchecked
* <App Name> unchecked then check all options on 'Manage manually' screen (Auto-launch, Secondary launch and Run in background)
3. Settings -> Apps & notifications -> Apps -> Settings (cog at the bottom of the screen) -> Special access -> Ignore battery optimisation
* Added the apps to the 'Allowed' list
Regardless of the three things above after locking the screen in 5 to 10 minutes the app is killed. I think this is a bug in Huawei's implementation but their support is impossible to contact. I tried repeatedly and received no answer.
This is very frustrating because it used to work until a short time ago. I'm thinking about a factory reset and if that doesn't solve the issue I will be selling the phone because unfortunately this is a deal breaker for me.
Anyone experiencing the same problems? Any solutions? Suggestions?

Also tried formatting the cache partition, didn't help. If I'll have time during the weekend I'll do a factory reset.

I had the same problem with Strava, on an older version.

adb shell pm disable-user com.huawei.powergenie
If you want it back: adb shell pm enable com.huawei.powergenie
Powergenie is to limit battery usage, and it's too aggressive to kill app services.

Thank you for the response.
I did a hard reset and deactivated powergenie as instructed above and the problem still persists.
I can't describe how disappointed I am. I will be putting up the phone for sale.
What I don't understand is: am I the only one having the problem? I don't see other people complaining or they complained about older versions whereas for me it was the other way around. It worked fine until a few months ago and now it doesn't.

I am having this problem with Honor 7x and Runtastic Pro

Battery--settings icon--keep mobile data on?
---------- Post added at 02:54 PM ---------- Previous post was at 02:39 PM ----------
Phone manager--settings--turn off smart tune-up?

Did someone already solve this problem.
Hi,
I have the same gps recording problems om my Huawei P10Plus. On 8.0.0 android.
Did someone already found a solution. Huawei support can't offer smart ideas.

Pieterdv said:
Hi,
I have the same gps recording problems om my Huawei P10Plus. On 8.0.0 android.
Did someone already found a solution. Huawei support can't offer smart ideas.
Click to expand...
Click to collapse
Hey, had this problem with running app runtastic, so when device promted, I switched in app settings to manual and allowed background running.
After that app was running fine.

I have the same problem with latest release.
Afaik there is no way to prevent huawei from doing this by simply factory reseting. It is not depending on a temporaly bug obviously it is a feature.
I think this was the same problem while VLC blacklisted Huawei devices in the google play store from compatible devices.
Some months ago they said they will make a deal with Huawei... No news about this until today.
And komoot has a topic in their development forum about but still open since many months.
http://support.komoot.de/forums/164264-ideen/suggestions/14366967Sobald es
And GPS apps are not the only ones. I've tried some apps to play local music from the phone on google chromecast. Mostly they stop playing after one music track. I think this is also regarding to the huawei problem with safing energy to aggressively.
Last but not least there are apps that don't have any problems with it. For example Google Maps, Huawei Apps, Whatsapp any much more. So there seem to be a whitelist to the powerengine.

strange.. i have no issue with strava, endomondo, google maps, soundcloud, spotify, google music ...thats the one i tested.
I use endomondo, google maps, soundlcoud and spotify almost everyday without any issues.
Maybe its just that i use the whitelisted apps.
I am on stock B379 C432 firmware.

Solution
We had the same issue in our app. The solution in our app was to change the setting in Settings
Settings->Apps & notifications->Apps-><your app>->Battery
Set App launch to 'Manage manually'
Auto-launch - activated
Secondary launch - activated
Run in background - activated

kitsched said:
Since a few weeks ago I noticed that my Huawei P10 is aggressively killing any apps that use the GPS after locking the screen.
My EMUI & Android versions are both 8.0.0.
The apps I tried:
- OsmAnd - which I use to trace my walks and improve OSM with the data
- Komoot - which is an app to track your hikes and add photos, etc
- Graticule - which lets you share your location in realtime
What I tried:
1. Bringing up the task manager, locking the lock above the app.
2. Settings -> Battery -> Launch
* 'Manage all automatically' unchecked
* <App Name> unchecked then check all options on 'Manage manually' screen (Auto-launch, Secondary launch and Run in background)
3. Settings -> Apps & notifications -> Apps -> Settings (cog at the bottom of the screen) -> Special access -> Ignore battery optimisation
* Added the apps to the 'Allowed' list
Regardless of the three things above after locking the screen in 5 to 10 minutes the app is killed. I think this is a bug in Huawei's implementation but their support is impossible to contact. I tried repeatedly and received no answer.
This is very frustrating because it used to work until a short time ago. I'm thinking about a factory reset and if that doesn't solve the issue I will be selling the phone because unfortunately this is a deal breaker for me.
Anyone experiencing the same problems? Any solutions? Suggestions?
Click to expand...
Click to collapse
Goto Phone Manager touch power saving->Optimize.Phone Manager will rapidly identify apps or features that are rapidly drainning the battery.Touch the Optimize button net to each or feartures to disable it and start saving power.You can touch Recover to re-enable the app or feature.When you remove an app from the protected apps list,your phone will close the app automatically when you turn off the screen to save batterry.

Has this been fixed?

This was always the big issue with my P10 in that Apps that I wanted to always run kept being killed until I found this article https://dontkillmyapp.com/huawei?app=Tasker which refered to https://forum.xda-developers.com/mate-20-pro/themes/remove-powergenie-to-allow-background-t3890409
after removing powergenie with adb shell pm uninstall --user 0 com.huawei.powergenie I have had no more issues with applications being killed.

Google Keep notifications are working only when app is ipen

Google Keep notifications do not appear if the app is not open. Never happen to me on P10. Uninstaled it, worked for a day, again not working

Go to Battery -> App Launch and turn Manage automatically off for Google Keep.

Maybe also Apps, Apps, "3 dots top right", special access, battery optimization and exclude google keep.
Don´t really know why there are two options for battery saving to be honest, if anybody has an idea.....

Guide: Laggy V50? Make it ROCKET! No, it's not the UX!

Something was not right, for me, when scrolling in browsers and play store. It was laggy as hell. In other apps like facebook, tidal, instagram, youtube it was fluid and fast. But not on browsers. Tried all, chrome, opera, firefox, bromite, but all was stuttering like crazy. Play store also. I tought there are few rougue apps, twilight theme, fluid nav gestures and smart files manager, but I was so wrong. I also blamed the LG UI skin, but again was so wrong! So how did I resolved?
Guide - possible for any LG out there:
1. Remove SIM
2. Factory reset your phone in the way that doesn't require Internet to go through activating the phone. If you cant do this, it will fail. You should NOT put the email account. (I did reset from phone settings, not by keys. Also remove phone security such as pin, password, face id etc for this to work - just select unlocking the phone by sliding up)
3. DO NOT connect to internet, do not insert SIM.
4. Settings - apps - show system apps also.
5. Disable, remove permissions, set modify system setting to NO and draw over other apps to NO for all korean bloatware (screenshots attached) and for Google play services, google play store, google, and google service framework.
You must do this for each app. Example in screenshots.
6. Connect to wifi. Do not put your email in play store or gmail. Not yet.
7. As soon as connected slide down the notifications pannel. A pop up will apear after few seconds with Google trying to update some libraryes!!! Hit CANCEL!!!
8. Restart and connect with your email on Play Store. Disable asap app updates.
9. Your contacts won't sync now. Don't worry, its normal, you just removed some permissions.
10. Update and install all your apps from play store.
11. Re-enable that 4 google apps, give permissions to all for contacts, phone, wifi etc, enable also draw over other apps and modify system settings for these apps.
12. Insert SIM.
Enjoy! Hope it works for you all, V40, 30, G8, G7 etc
Weird, but its like I have stock vanilla now. Rocket!

It seems that with every restart this rogue korean app pop up asking for access, even though i have disabled and removed all of its permissions. Attached screenshot.

Inerent said:
It seems that with every restart this rogue korean app pop up asking for access, even though i have disabled and removed all of its permissions. Attached screenshot.
Click to expand...
Click to collapse
Hi, were you able to fix this? Thank you

Dabomb_21 said:
Hi, were you able to fix this? Thank you
Click to expand...
Click to collapse
Hello. Yes. Uninstalled all bloatware with adb commands. I've made a thread here. Search for it.

Inerent said:
Hello. Yes. Uninstalled all bloatware with adb commands. I've made a thread here. Search for it.
Click to expand...
Click to collapse
found it. Thank you so much

Inerent said:
Something was not right, for me, when scrolling in browsers and play store. It was laggy as hell. In other apps like facebook, tidal, instagram, youtube it was fluid and fast. But not on browsers. Tried all, chrome, opera, firefox, bromite, but all was stuttering like crazy. Play store also. I tought there are few rougue apps, twilight theme, fluid nav gestures and smart files manager, but I was so wrong. I also blamed the LG UI skin, but again was so wrong! So how did I resolved?
Guide - possible for any LG out there:
1. Remove SIM
2. Factory reset your phone in the way that doesn't require Internet to go through activating the phone. If you cant do this, it will fail. You should NOT put the email account. (I did reset from phone settings, not by keys. Also remove phone security such as pin, password, face id etc for this to work - just select unlocking the phone by sliding up)
3. DO NOT connect to internet, do not insert SIM.
4. Settings - apps - show system apps also.
5. Disable, remove permissions, set modify system setting to NO and draw over other apps to NO for all korean bloatware (screenshots attached) and for Google play services, google play store, google, and google service framework.
You must do this for each app. Example in screenshots.
6. Connect to wifi. Do not put your email in play store or gmail. Not yet.
7. As soon as connected slide down the notifications pannel. A pop up will apear after few seconds with Google trying to update some libraryes!!! Hit CANCEL!!!
8. Restart and connect with your email on Play Store. Disable asap app updates.
9. Your contacts won't sync now. Don't worry, its normal, you just removed some permissions.
10. Update and install all your apps from play store.
11. Re-enable that 4 google apps, give permissions to all for contacts, phone, wifi etc, enable also draw over other apps and modify system settings for these apps.
12. Insert SIM.
Enjoy! Hope it works for you all, V40, 30, G8, G7 etc
Weird, but its like I have stock vanilla now. Rocket!
Click to expand...
Click to collapse
Hi! Does this really fix the problem? I'm having similar behavior and I think it's no normal. I will try this to see if this fix it.

Which bloatware I should disable and which I should not? Korean version. Thanks

im gonna try this method of yours. thanks for sharing. i can't wait my v50 to be delivered today. i'll update guys if this trick will work

Guide: Laggy G8? Make it ROCKET! No, it's not the UX!

Something was not right, for me, when scrolling in browsers and play store. It was laggy as hell. In other apps like facebook, tidal, instagram, youtube it was fluid and fast. But not on browsers. Tried all, chrome, opera, firefox, bromite, but all was stuttering like crazy. Play store also. I tought there are few rougue apps, twilight theme, fluid nav gestures and smart files manager, but I was so wrong. I also blamed the LG UI skin, but again was so wrong! So how did I resolved?
Guide - possible for any LG out there:
1. Remove SIM
2. Factory reset your phone in the way that doesn't require Internet to go through activating the phone. If you cant do this, it will fail. You should NOT put the email account. (I did reset from phone settings, not by keys. Also remove phone security such as pin, password, face id etc for this to work - just select unlocking the phone by sliding up)
3. DO NOT connect to internet, do not insert SIM.
4. Settings - apps - show system apps also.
5. Disable, remove permissions, set modify system setting to NO and draw over other apps to NO for all korean bloatware (screenshots attached) and for Google play services, google play store, google, and google service framework.
You must do this for each app. Example in screenshots.
6. Connect to wifi. Do not put your email in play store or gmail. Not yet.
7. As soon as connected slide down the notifications pannel. A pop up will apear after few seconds with Google trying to update some libraryes!!! Hit CANCEL!!!
8. Restart and connect with your email on Play Store. Disable asap app updates.
9. Your contacts won't sync now. Don't worry, its normal, you just removed some permissions.
10. Update and install all your apps from play store.
11. Re-enable that 4 google apps, give permissions to all for contacts, phone, wifi etc, enable also draw over other apps and modify system settings for these apps.
12. Insert SIM.
Enjoy! Hope it works for you all, V40, 30, G8, G7 etc
Weird, but its like I have stock vanilla now. Rocket!
More here:
https://forum.xda-developers.com/v50-thinq/themes/guide-laggy-v50-make-rocket-ux-t3962344

Is this only for the Korean version of the phone? I've got the US version and using it in the UK

Close Up Digital Wellbeing an application that consumes ram completely useless,speed also affects

gavsi said:
Close Up Digital Wellbeing an application that consumes ram completely useless,speed also affects
Click to expand...
Click to collapse
What is the name of the apk? I don't see it.

@Inerent
no problems here with G8s "DEC" all butter-soft and liquid. this app is probably not installed here
have only set the animations in the developer options from 1 to 0.5 very fast everything now
@rldev
can be found in the link there are also the pictures attached (ONE store service)

Inerent said:
Something was not right, for me, when scrolling in browsers and play store. It was laggy as hell. In other apps like facebook, tidal, instagram, youtube it was fluid and fast. But not on browsers. Tried all, chrome, opera, firefox, bromite, but all was stuttering like crazy. Play store also. I tought there are few rougue apps, twilight theme, fluid nav gestures and smart files manager, but I was so wrong. I also blamed the LG UI skin, but again was so wrong! So how did I resolved?
Guide - possible for any LG out there:
1. Remove SIM
2. Factory reset your phone in the way that doesn't require Internet to go through activating the phone. If you cant do this, it will fail. You should NOT put the email account. (I did reset from phone settings, not by keys. Also remove phone security such as pin, password, face id etc for this to work - just select unlocking the phone by sliding up)
3. DO NOT connect to internet, do not insert SIM.
4. Settings - apps - show system apps also.
5. Disable, remove permissions, set modify system setting to NO and draw over other apps to NO for all korean bloatware (screenshots attached) and for Google play services, google play store, google, and google service framework.
You must do this for each app. Example in screenshots.
6. Connect to wifi. Do not put your email in play store or gmail. Not yet.
7. As soon as connected slide down the notifications pannel. A pop up will apear after few seconds with Google trying to update some libraryes!!! Hit CANCEL!!!
8. Restart and connect with your email on Play Store. Disable asap app updates.
9. Your contacts won't sync now. Don't worry, its normal, you just removed some permissions.
10. Update and install all your apps from play store.
11. Re-enable that 4 google apps, give permissions to all for contacts, phone, wifi etc, enable also draw over other apps and modify system settings for these apps.
12. Insert SIM.
Enjoy! Hope it works for you all, V40, 30, G8, G7 etc
Weird, but its like I have stock vanilla now. Rocket!
More here:
https://forum.xda-developers.com/v50-thinq/themes/guide-laggy-v50-make-rocket-ux-t3962344
Click to expand...
Click to collapse
I have a problem on my G8 wgem im conected to a wifi my G8 was have laggy on screen and even i lock on it automatically screen awake evrytime but if i use data there's no problem
I laready try your guide also but its not work on my G8

Bunsenbrenner said:
@Inerent
no problems here with G8s "DEC" all butter-soft and liquid. this app is probably not installed here
have only set the animations in the developer options from 1 to 0.5 very fast everything now
@rldev
can be found in the link there are also the pictures attached (ONE store service)
Click to expand...
Click to collapse
I have the G8s "DEC", too. The camera in 4k 60 fps video recording is laggy. I am not the only one with this problem. But i guess we need an update from LG. It seems the Camera App is the problem.