Hello XDA-Forum,
i am new here, so you dont know me. Therefore i have to mention at least one thing about me: I never ask for help. Especially not regarding electronic Devices and Computer Systems. I always found my answers without asking.
Now i do ask for help. Do the math, its a serious problem . As i am used to solve my problems before asking for help, i have much to tell before anyone could add to what i already know about this problem (although i have to admit that i am pretty new to the Smartphone World). And as sure as i know that no one here wants to read another "Phone broken, HELP!" Thread, so sure i know that not everyone has the time or patience to read my ramblings (i actually wrote a rant too, but decided not to include it here ). So i prepared a summary, and you can see at a glance (almost) if you could help me at all.
Short Story:
My HTC One is Hard Bricked, and beyond my ability to repair - stuck in QHSUSB_DLOAD mode, no access to partitions, no booting under dead screen. It seems i have to send it in for repairs, but i dont like that(well who does?). I researched the problem, tried every solution i could find - no result! if you happen to know a solution, please read the long story to learn what i have tried so far, and if your solution is something completely new (something i didnt try) - PLEASE tell me ASAP before i send it in for repairs.
So, i tried everything i know of and came to the conclusion: it is beyond repair, at least for me. But as this is against everything i believe in (well not everything but i hope you get the point ) i want to find some other Solution if not for me ( as i need my Phone to be working again soon) then at least for the next one facing the same problem. Again: read the long story, or at least the last part, to know what i am asking for... Basically i want to collect all information regarding this problem and find a solution if possible.
Oh and i would prefer technical answers (even if i might have to learn more to understand them) over answers that suggest "Dont bother, you are a noob, you wouldnt understand, just send it in". If you are about to give such an answer, rethink and do something else .
Long Story (Part 1 - What happened):
31/12/2013: My HTC One suddenly stopped working. Until then it worked just fine since i bought it in July 2013. It happened without any apparent cause or any hint of what went wrong, during everyday use, no water involved, no falling, nothing that i could identify as cause. I pressed the power button to wake the phone as always - but the screen stayed black. At first i thought the battery could be empty, but i checked it only 5 minutes before, and it said 32%... still i thought the power indicator could be buggy. Since then it never showed any lifesign again though. It wont start, it wont charge.
I researched about this, and it seems that others had the same problem, and on several different devices. I think i found almost every Qualcomm based device, but mostly the problem was caused by flashing, so this can not be the same problem. If i remember correct, i found HTC One, HTC One S, HTC Desire C, HTC Sensation, Nexus 4/7, Samsung Galaxy S3/S4 and maybe some more, with the same issue i have - Device suddenly went black and got stuck in QHSUSB_DLOAD mode without apparent cause. Many people get at least a lifesign from the LED tough ( be it blinking occasionally, or staying on all the time, or blinking after pressing certain buttons) - i dont.
Long Story (Part 2 - What i tried):
I found several tips on how to revive a device in this state, most recommending something like "press power and one(or both) volume button(s) for XX seconds/minutes" sometimes with the addition to do this under a bright light bulb.
I tried holding the power button, power + vol. down, power + vol. up, power + vol. up + vol. down, for {10,20,30 seconds, or 1,1.5,2,3,5,10 minutes} (countless times), and the same under a light bulb (i doubt this makes any difference as i already did some resets previously, outside in pitch black darkness long before the phone died).
Some recommended to plug it in to charge and dont touch it for 3,8,12 hours - i did that. i tried charging with wall plug and via USB at laptop (for short periods and for 1,3,4,6,8,12,18 hours without touching it).
At the moment i try to leave it off the charger for some days (the weekend and probably some days after) hoping that it will eventually loose all charge and does some sort of reset after that. I doubt it will work, or even be enough time for discharging (as i doubt that it actually USES power in this state) but dont know what else to try before sending it in.
The charging-led stays off when plugged in and there is no response at all from the device. Except when i plug it in at the laptop, Windows recognizes it as QHSUSB_DLOAD. And under Linux i get the Qualcomm device too - no partitions though. If i press power for 10 seconds while connected, it reconnects - so the power button is working. QPST recognizes it as "Q/QCP-XXX (Download)". Is this normal or should it recognize the phone model even in download mode? I tried to get some information through QPST but it tells me the phone needs to be in DIAG mode - which i obviously cant activate on the phone itself. Other than that no life sign at all( also no recognition by adb and fastboot - so its not booting under a dead screen as someone suggested somewhere - dont remember where).
Everyone who had gone as far as i did in trying to revive the phone just gets this last answer "JTAG, or send it in for repair".
Long Story (Part 3 - What i learned):
As i understand it, the Qualcomm Processor switches to this state (QHSUSB_DLOAD) in case there is a severe problem. But i want to know exactly WHAT problem can cause this? And if there is ANY way of convincing the processor to switch to some other state without opening the device?
I dont know JTAG, i never heard of it before this research, so please correct me if i am wrong, i did just a brief research on JTAG and found it too complex to grasp in one or two days i will delve into it at a later time. Here is my first few-minutes-glance at JTAG: it is some sort of standardized hardware-debugging protocol built into many chips, and also the Mainboard or Processor or both in modern Smartphones and Tablets. One would need to open the device and solder the connection cables of a "JTAG-Box" to specific contacts on the Phones Mainboard, is that right? or is there a plug? (I think i found some people using a plug and some using solder iron... i dont remember properly.) When a JTAG-Box is connected to a JTAG-enabled chip, it can issue debugging-commands and/or queries to check (and/or modify?) the functionality of the chip. I found some mentions of JTAG via USB without explanation, is this a way to issue JTAG commands without JTAG-Box over USB Cable? (would be very convenient) Or is it just a way to connect the JTAG-Box via USB to the Computer?
You might ask, if i researched it, i should have every answer, so why am i posting this? Right, i got SOME answers. Now, i know...:
1) ... that am not the first one, nor the only one with this particular Problem. And not even my phone model is the only device with this problem. It might be, all Qualcomm powered devices are possible candidates for a sudden-brick-syndrome.
2) ... some ways to revive a Phone in this state (none working for mine).
3) ... if all reviving tricks fail - JTAG or Repair-service.
4) ... that JTAG needs an opened device (or does it? JTAG via USB maybe?)
5) ... that my phone is not entirely dead: at least the processor can still (sort of) communicate with the PC in Qualcomm High Speed USB - DownLOAD mode.
6) ... no one knows (or tells) what the cause is (or could be) for this problem. The only answers i got are: "There are many possible causes." and "It could be a Software problem" (HTC Support) and finaly "No one can tell without analyzing the device" (HTC and Carrier Support) - Sure no one can definitely tell what EXACTLY is wrong with THIS device... but someone could know what COULD be wrong (What the KNOWN causes are), and just tell me.
Long Story (Part 4 - What i want to know):
Well... I could(/should?) just give in and send my phone in for repairs and hope for warranty. But i did unlock the bootloader through HTCDev (had no other option for unlocking due to HBOOT 1.44) and suspect, they might use this fact to refuse warranty and charge me for repairs, which i might not be able to afford right now. Further, i am feeling absolutely helpless in doing so, and i am NOT used to feel helpless facing ANY sort of problem with ANY electronic device! It is NOT a nice feeling! And i want to change that! Even if it will be too late for me, as i have to get my phone back soon and will probably send it in this week for that reason, i want to find a Solution, that anyone could use to solve this Problem without even contacting the Service, if it is possible to find such a Solution. That is the reason i am posting this, and here is what i want to know:
1) EVERY Story about devices stuck in QHSUSB_DLOAD mode.
1a) IF they where revived and HOW.
1b) What was the cause?
1c) If they could not be revived...
- ... and had to be replaced by a new device: what did the repair team tell what exactly was broken? if they told you anything at all.
- ... and needed replacing parts: WHAT parts where replaced?
- ... ANY hint of what caused the defect?
1d) WHEN did it happen? (while flashing seems to be the most common scenario, but i and some others had it happen during everyday use)
2) What exactly is possible to do in QHSUSB_DLOAD mode (probably using QPST)? and what isnt? f.e.:
2a) Pulling any data from the phone without switching to DIAG mode?
2b) Getting ANY information about the phone? (IMEI,CID, etc... Hardware components - i guess it would need a switch to DIAG mode?)
2c) Switching to DIAG(or any other) mode ONLY using the PC and USB connection? (if possible, how?)
2d) Pushing any Data to the device
As i understand it, that is the purpose of this mode(is that correct?), but:
2e) What data can be pushed? Bootloader? System Image? .... i think some CPU firmware is delivered with QPST, correct?
2f) Is it possible to convert an existing System Backup so that it can be flashed with QPST? (i understand QPST needs files in IntelHEX format to push them? Or is that just the CPU Firmware?)
2g) QPST recognizes my phone as "Q/QCP-XXX (Download)". Is this normal or should it recognize the phone model even in download mode?
3a) If i get no Partitions in Linux while the QHSUSB_DLOAD device is recognized, could this be an indicator for an Hardware failure?
3b) Does it mean, at least the flash memory is fried? (my guess)
3c) Could i tell if the Mainboard was fried by NOT even getting a QHSUSB_DLOAD device? Or can it still be the Mainboard?
3d) Can i tell anything from these facts (Getting QHSUSB_DLOAD device recognized but no partitions)? other than "its a hard burned brick" obviously...
4a) Which kind of HARDWARE failure could create this state?
4b) and how could that happen during normal use in a device that is only 6 months old, and in good condition? 5a) What kind of SOFTWARE failure could cause it?
5b) while it is running? (every day use / not flashing) 6) IF i send it in:
6a) Will they be able to access my data?
6b) Can they tell (by JTAG maybe) if it was rooted,flashed, had an unlocked bootloader?
6c) And the hardware is dead, will they just replace the fried parts? or replace the Phone with a new one? (not really important but nice to know )
7a) Is it possible to use ANY type of JTAG commands/queries/(whateveritiscalled) WITHOUT opening the device? (via USB)
7b) Without a JTAG-Box? (already existing software simulating a JTAG-Box) 8) What kind of Information can be gathered by JTAG? f.e.:
8a) Working state of hardware components?
8b) Access to files on flash memory? 9) What kind of modifications/commands can be made/issued by JTAG? (depends on the device/chip attached i assume?)
I know i could just buy a JTAG-Box and learn everything about JTAG to answer some of these questions myself. But i did not find time for learning about something completely new (new for me) yet, and i dont have the money at the moment to just buy a JTAG-Box without knowing how to, and if i will use it (dont even know how much it is...). I will certainly NOT open my 660€ phone, probably breaking the screen and whatever in the process, because of its DONT-OPEN-ME-Design(nice looking, but in some cases inconvenient), and make it a test-dummy for my first JTAGing steps. So it would be nice if someone with some experience in that matter, could give me a brief overview of the possibilities and uses of a JTAG-Box - AND if there is some way to simulate one.
And finally i would like to get into contact with people who might have a clue of the possible causes for this problem, and the ability and willingness to work on a solution. I did find some WIP Unbricking Projects also working on a solution for QHSUSB_DLOAD related issues, but all of them where Model-specific (and mostly for cases where a specific flashed software was the cause) and none for the HTC One (M7)... Although i would like to have a general solution for every device and cause, i doubt there would be any Model-specific Project if it was POSSIBLE at the moment to provide a general one. It would be nice though, if we could at least TRY to make one(some people probably are already trying). But i assume (from what i read) that the existing unbricking projects still need access to the internal storage. So, no access to storage = hardwarefailure & not unbrickable by software?? Even if thats the case and my phone is realy beyond (sofware)repair, i would still like to get answers to my other questions!
If you did read all of this - Congratulations! Have a coffee and a break
I am sorry for:
- noob questions (if there are any left besides the JTAG related - i cant tell anymore)
- annotations and supplements in braces (it can be annoying, i always squeeze in some thoughts somewhere)
- forcing you to read this wall of text, probably full of spelling and grammar errors (i am tired and somewhat tense)
- bad English (not my native language, and... i am tired)
OMG this post is incredibly long. I'll give you a short answer.
Yout phone is hard bricked and MAYBE a JTAG may fix it, BUT the phone needs to be opened, which with this phone is pratically impossible to be done, furthermore you need smb with experience on those things.
If you weren't soing anything to your phone(s-off, hboot flash, ruu, etc) than probably the motherboard is dead. I have seen this happen a lot of times with this phone, probably because of not genuine charger/faulty. You SHOULD sebd your device for repair definitely, I'm 99.9% sure no one will notice it's HTC dev unlocked, cause it doesn't turn on. A lot of users have sent their and had no problems. Good luck!
Sent from my HTCONE using Tapatalk
Very interested in the actual answer, and the reason, subscribed.
Sent from my iPod touch using Tapatalk
elvisypi said:
... MAYBE a JTAG may fix it, BUT the phone needs to be opened, which with this phone is pratically impossible to be done, furthermore you need smb with experience on those things...
Click to expand...
Click to collapse
Thats why i wont just try it... not on this phone, and not before i know more about JTAG.
elvisypi said:
...If you weren't soing anything to your phone(s-off, hboot flash, ruu, etc) than probably the motherboard is dead...
Click to expand...
Click to collapse
Well, the phone is (was) s-off, rooted, and running ARHD 40.3 + TWRP 2.6.3.3 - but i did this long before it died and never had problems during the process, or while using the device.
elvisypi said:
...probably the motherboard is dead. I have seen this happen a lot of times with this phone, probably because of not genuine charger/faulty...
Click to expand...
Click to collapse
I mostly used the HTC plug which came with the phone for charging. Although i didnt use the original cable, because it broke shortly after i got it. Sometimes i used a USB-Battery-Pack to charge the phone on-the-go. Could any of this be the Cause?
elvisypi said:
...I'm 99.9% sure no one will notice it's HTC dev unlocked, cause it doesn't turn on. A lot of users have sent their and had no problems. Good luck!
Click to expand...
Click to collapse
So, they cant just JTAG it (or do something similar) and it will turn on again? Obviously not if the motherboard is fried... but is it possible that it isnt, and they can? I will send it in nontheless, but i would like to understand what is possible, and find the cause aswell as a solution.
oh and thank you!
MarvThor said:
Thats why i wont just try it... not on this phone, and not before i know more about JTAG.
Well, the phone is (was) s-off, rooted, and running ARHD 40.3 + TWRP 2.6.3.3 - but i did this long before it died and never had problems during the process, or while using the device.
I mostly used the HTC plug which came with the phone for charging. Although i didnt use the original cable, because it broke shortly after i got it. Sometimes i used a USB-Battery-Pack to charge the phone on-the-go. Could any of this be the Cause?
So, they cant just JTAG it (or do something similar) and it will turn on again? Obviously not if the motherboard is fried... but is it possible that it isnt, and they can? I will send it in nontheless, but i would like to understand what is possible, and find the cause aswell as a solution.
oh and thank you!
Click to expand...
Click to collapse
Hi, just wondering if you had any updates to your story?
I have a HTC One in basically the same situation - it totally died on my wife in the middle of her using it. The battery was at over 50% and we have never even dev unlocked it or flashed ROMs or recovery etc. No lights come on when charging, tried all manner of the power, power+vol key combos etc, tried the bright light as well, nothing gets it to come alive. Plugging into the computer does recognise the HSUSB_DLOAD low level qualcomm device but as yet I havent been able to get drivers to allow it to be recognised. I am taking it to a place on the weekend that says they have JTAG box and may be able to help. I would send it away for warranty replacement but it's my wife's phone and she hadnt backed up the photos on it for a few months and we have a 20 month old son, so we are trying everything possible to retrieve the data off it. Lesson learned, will be putting in place backup regime on our phones from now on!
Will let you know if any joy comes from the JTAG process
Reading your recent comments it is interesting to note that we do have an external power brick (IO Gear 11,000 mAH unit) that we sometimes have charged the phone on. Potentially we even used the 2.1A output from this power brick rather than the 1.0A output on occasion.
Sorry, i totally forgot about this Thread over all the other things in the last weeks (Starting a Business, moving to a new Place.. etc).
scarecrow420 said:
Hi, just wondering if you had any updates to your story?
Click to expand...
Click to collapse
Yes, i sent it in for repairs, and got it back two weeks later. They had to replace the Mainboard and some other Parts(plus some they broke during Repairs), i could not get any information about the possible causes other than "there are many"... It was covered by the warranty though.
I dont think they could get any data from the Phone.
scarecrow420 said:
Will let you know if any joy comes from the JTAG process
Click to expand...
Click to collapse
I would appreciate that
scarecrow420 said:
Reading your recent comments it is interesting to note that we do have an external power brick (IO Gear 11,000 mAH unit) that we sometimes have charged the phone on. Potentially we even used the 2.1A output from this power brick rather than the 1.0A output on occasion.
Click to expand...
Click to collapse
If the cause is indeed the power brick, i will have to check mine again (measure its output). It is supposed to have 5.0V 1.0A output only, which is the same that the HTC Charger is labeled with.
Well, good luck with your Phone! But if your Phone is as dead as mine, i am afraid you probably wont get those Photos back...
-
Ok, i got my phone back without trouble - but i am still researching (when i have got the time ) the causes and a possible solution for this problem. So, if anyone has any information that could be helpful: please post it here!
Hi guys! Sorry for my bad english but i'm italian. My HTC One gone in QHSUSB_DLOAD mode 3 times (it's not a joke) and i've still it in my hands
This is my configuration now: (today my phone entered in QHSUSB_DLOAD mode)
Firmware = 4.19.401.8 (Darkbootoader)
ROM = SkyDragon v12.0
Kernel = ElementalX 13.0
PVS = 5
Today when tried to turn on the screen with doble tap it do nothing, screen was completly black and same thing when i hold the power button with vol down. After i plug in USB (it was a normal nokia cable) cable and hold power + vol. down for about 20 seconds (there wasn't LED or blinking button, anything) it's boot into bootloader:highfive:
I suppose (because every time my phone bricks when i do too Undervolting) it has "hangry" of energy and it boots up anymore if i don't give him an "help". The same thing when i had the MIUI with the same undervolting
Maybe is too much Undervolting the reason of hard brick, did you undervolt your CPU like me?
Did you find out any answer?
Where you able to bring it back to life?
Did you send it back to HTC for repairs? How did it go?
Would this work?
http://unlimited.io/qhsusbdload.htm
Dredead said:
Would this work?
http://unlimited.io/qhsusbdload.htm
Click to expand...
Click to collapse
third time.
To make a long story short (like you did in the OP), I have to same problem
The cause: flashing newer firmware version. All the symptoms are exactly the same. When I get home from work today I will try these 2 things, they are a little variation of what I already tried:
http://htc-one.wonderhowto.com/how-to/fix-soft-bricked-htc-one-by-flashing-new-rom-via-adb-0154361/
http://www.androidlegend.com/how-to-use-adb-fastboot-commands-with-your-android-device/
I don't have much hope that I can fix it myself and am already in contact with HTC though. The main problem is that I'm in Argentina and I bought the phone in Germany..
You didn't find any other possible fixes, right?
Hi, I Have Same Problem Since A Month With My HTC One M7 32GB
I Got this phone as a Gift From USA HTC one M7. My Phone Just got hanged on lockscreen when i try to restart it, it turns off but did not turn on,no single light is turning on, no screen light or notification, no recovery or download mode. its like a brick piece. i tried all charging tricks such as USB PC ,Wall Charger for Hours, Orignal Charger and rest things, i cannot send phone to USA , i am in qatar, what should i do, any guys who experienced such problem and how did they solved it and, what will be the cost if no warranty. any help ? thanks in advance. :crying:
till22 said:
To make a long story short (like you did in the OP), I have to same problem
The cause: flashing newer firmware version. All the symptoms are exactly the same. When I get home from work today I will try these 2 things, they are a little variation of what I already tried:
http://htc-one.wonderhowto.com/how-to/fix-soft-bricked-htc-one-by-flashing-new-rom-via-adb-0154361/
http://www.androidlegend.com/how-to-use-adb-fastboot-commands-with-your-android-device/
I don't have much hope that I can fix it myself and am already in contact with HTC though. The main problem is that I'm in Argentina and I bought the phone in Germany..
You didn't find any other possible fixes, right?
Click to expand...
Click to collapse
Hi, how did this go? I just bricked mine doing the same thing... upgrading firmware. I can't get it to respond to any of the suggested methods. What sucks is that the firmware update dialog in fastboot looked good to me. Sucks...
mkclarke said:
Hi, how did this go? I just bricked mine doing the same thing... upgrading firmware. I can't get it to respond to any of the suggested methods. What sucks is that the firmware update dialog in fastboot looked good to me. Sucks...
Click to expand...
Click to collapse
The link to the fix is on page one
http://forum.xda-developers.com/showthread.php?t=2770684
clsA said:
The link to the fix is on page one
http://forum.xda-developers.com/showthread.php?t=2770684
Click to expand...
Click to collapse
Cool, thanks! I wonder if a vm running linux would work. All my machines are windows. Not sure how the vm would handle the usb connection. I'll have to see what I can figure out.
I just used an ubuntu boot CD when I did it
Sent from my HTC One using Tapatalk 4
clsA said:
I just used an ubuntu boot CD when I did it
Sent from my HTC One using Tapatalk 4
Click to expand...
Click to collapse
Yes! I just thought of that after I posted. I think I still have an ubuntu live CD around here somewhere...
Thanks!
I'll be damned! This worked! I just popped in the latest Ubuntu liveCD and went to town. My phone is now up and charging. Once it's at 100%, I'll try pushing TWRP recovery to it and restoring my last backup.
Thanks again for sending me to that link!
---------- Post added at 10:42 AM ---------- Previous post was at 09:59 AM ----------
Done and done... pushed TWRP and restored my last backup. It's as if it were never bricked! And it also updated my kernel, which is what I was trying to do in the first place.
Just for future reference for anyone coming across this thread, there are two distinct types of bricks being discussed here.
The first results from a borked firmware update. In this case, everything works on the hardware side, it's just that the phone can't boot because the firmware is messed up. This is usually fixable using Dexter's method.
The second, and the problem experienced by the OP, is more serious and is hardware related. I have seen this occur with multiple HTC models. Something related to power management on the motherboard dies so that the phone no longer can no longer get power to start up. When this happens, the phone will typically have shut down without warning despite having a good battery charge. I have never seen or heard of a fix for it beyond returning it for warranty repair.
htc m7 pn07110 bricked
htc m7 pn07110 bricked
hi i have a problem when usin my phone it suddenly freezers and was not able to get acces to anything (Was rooted/Bootloader Unlocked/having Custom Rom/TRWP/S-ON).. tried to restore my rom by usin twrp 2.8. but there was no file and it cannot mount my storage...
Then, found on a thread to restore stock ROM via RUU, so i relocked my bootloader and then find myself stuck at everything
When I plug in AC adapter for charging, phone load in bootloader, and whenever i press "Fastboot/Factory Reset" my phone freezes
Even fastboot and ADB command freezes my phone,
I need help please.
Code:
*** TAMPERED ***
*** RELOCKED ***
*** SECURITY WARNING ***
M7_U PVT SHIP S-ON RH
HBOOT-1.57.0000
RADIO-4T.28.3218.04
OpenDSP-v32.120.274.0909
OS-6.09.401.111
eMMC-boot 2048MB
Nov 12 2014,21:44:28.0
Hi all. I have this issue with my CC.
In two words:
One day CC received an update, downloaded it to 100% and rebooted. After reboot update process started again. And again. This started in Aug 2014.
Tried to use original wall charger, with and without HDMI extender. Result is the same.
Factory reset doesn`t work (both - from app and by holding button). CC reboots and begins to download the update again. Without initial setup because it still remembers the configuration.
The only way to get to main screen and use the APP - is to disconnect WAN cable from router, so CC will use the WiFi network without Internet access.
Found this thread in Google Support, posted a reply. The sympthoms and all actions are the same.
https://productforums.google.com/forum/#!topic/chromecast/3L4KNPi7BIU[1-25]
In the end of Aug CC started to work normally.
For a week.
And since Sep it is useless piece of plastic for me and others in that thread of Google Support Forums.
Any ideas how to bring it to life back? Device is not rooted. Firmware version is 16041.
I was thinking of buying Teensy, but want to give a last shot here.
For me something like that happened. When it was updating, make a factory reset and when it reboots, unplug it.
Make sure that you plug it to a wall plug and using a convenient adaptor to power the chromecast. Then, plug to HDMI again, and USB and, for me, it finished.
Also check the noise of the adaptor. Put it near your ear and listen if the sound is normal. Also, if still failing, try another adaptor.
fer456 said:
For me something like that happened. When it was updating, make a factory reset and when it reboots, unplug it.
Make sure that you plug it to a wall plug and using a convenient adaptor to power the chromecast. Then, plug to HDMI again, and USB and, for me, it finished.
Also check the noise of the adaptor. Put it near your ear and listen if the sound is normal. Also, if still failing, try another adaptor.
Click to expand...
Click to collapse
Thanks for trying to help. I have tried all of cables and adaptors and TVs I have. I dont know which combos of reset+plug+unplug I have tried for this 6 months.
k3nny2k said:
Thanks for trying to help. I have tried all of cables and adaptors and TVs I have. I dont know which combos of reset+plug+unplug I have tried for this 6 months.
Click to expand...
Click to collapse
OK. Then, you have tried a lot of things. But, can you send a video of the TV image and the pilot of the chromecast?. What type of TVs you tried? You can also try to use a friend's TV.
Also, I suggest you to force a OTA update:
http://forum.xda-developers.com/showthread.php?t=3026442
If none of these things work, you should contact Google in their forums or to the warranty. But not sending feedback on the app, because that is only for feedback. i don't know for sure what you need to do for send your device. I can't help you on that [emoji20] .
But try the reset combination. Send a video if you can showing what's on TV, pilot, the process you follow to restart, and how you force OTA.
Also, you should try to unplug it, wait a bit, plug again to HDMI and press the restart button BEFORE plug USB.
Different combinations can help. Also, if you can, send in the video the last method above.
More things:
- Try without HDMI connected
- In any moment it get blank pilot?
- Your mobile recognise it?
- If doesn't work factory reset, make sure you're pressing the button in about 1 minute and very strong (for make sure youre pressing well). And tell me if the light state change on that time.
Thanks [emoji1] !
First of all, thanks a lot for options.
fer456 said:
OK. Then, you have tried a lot of things. But, can you send a video of the TV image and the pilot of the chromecast?. What type of TVs you tried? You can also try to use a friend's TV.
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Samsung le40c550 and Toshiba 22L1353.
Also, I suggest you to force a OTA update:
http://forum.xda-developers.com/showthread.php?t=3026442
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Thanks, that was something new and promissing. But no
If none of these things work, you should contact Google in their forums or to the warranty. But not sending feedback on the app, because that is only for feedback. i don't know for sure what you need to do for send your device. I can't help you on that [emoji20] .
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As i wrote in OP - already contacted Google Support Forums. "Plug original adaptor, make factory reset" and so on.
Worst thing is - I cannot make replacement, though It was bought in another country.
But try the reset combination. Send a video if you can showing what's on TV, pilot, the process you follow to restart, and how you force OTA.
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Made a short video of my efforts this evening.
https://www.dropbox.com/s/elql9jtkbnam20o/CC2.mp4?dl=0
Also, you should try to unplug it, wait a bit, plug again to HDMI and press the restart button BEFORE plug USB.
Different combinations can help. Also, if you can, send in the video the last method above.
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Didn`t manage to make a video, too hard to do it alone
But, If I press button BEFORE plugging USB - there is no reaction at all. Held it for 2 full cycles.
- Try without HDMI connected
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Tried. No effect. White LED (downloading, applying), Red LED - reboot.
- In any moment it get blank pilot?
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Generally - no.
Got it for 5-10 seconds by sending reboot commands via CURL from linux console, but after a few secs it goes to reboot again.
Another option to see it for 5-10 secs - is to change language for example. But only for secs.
- Your mobile recognise it?
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After boot, and at about 30% it can be recognized by mobile app, i can go to Devices, change any settings, view firmware version, reboot and FDR.
- If doesn't work factory reset, make sure you're pressing the button in about 1 minute and very strong (for make sure youre pressing well). And tell me if the light state change on that time.
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You can see on the video, that button works. 1. Press the button 2. wait for blink on TV 3. LED blinks from white to red, then white again.
k3nny2k said:
First of all, thanks a lot for options.
Samsung le40c550 and Toshiba 22L1353.
Thanks, that was something new and promissing. But no
As i wrote in OP - already contacted Google Support Forums. "Plug original adaptor, make factory reset" and so on.
Worst thing is - I cannot make replacement, though It was bought in another country.
Made a short video of my efforts this evening.
https://www.dropbox.com/s/elql9jtkbnam20o/CC2.mp4?dl=0
Didn`t manage to make a video, too hard to do it alone
But, If I press button BEFORE plugging USB - there is no reaction at all. Held it for 2 full cycles.
Tried. No effect. White LED (downloading, applying), Red LED - reboot.
Generally - no.
Got it for 5-10 seconds by sending reboot commands via CURL from linux console, but after a few secs it goes to reboot again.
Another option to see it for 5-10 secs - is to change language for example. But only for secs.
After boot, and at about 30% it can be recognized by mobile app, i can go to Devices, change any settings, view firmware version, reboot and FDR.
You can see on the video, that button works. 1. Press the button 2. wait for blink on TV 3. LED blinks from white to red, then white again.
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Thanks for the video
Really strange. Also seems that doesn´t do a factory reset as normal.
Sorry but i don´t have idea what to do. The only thing I can say is to interrupt the OTA by unplugging the chromecast and try to plug again and before turn on the light, use the reset button. But i don´t have more possible solutions.
I can provide you a support link from Google in Spanish (my languague). I will translate you all the important info but if you want, you can use a translator or ask me.
The phone number to request support. Change Spain to your country: https://support.google.com/googleplay/answer/6179357?rd=2
Google says:
- We can only replace your chromecast with a device that can be sold and used on the same country that you bought the original.
You said it before. But I suggest you to try to get a chromecast and receive it on your house using a transport business like UPS or going to that country, if it isn´t too far. Also, you can try to call to your local Google´s support phone to ask all I said above (the possibility to send it to that country and receive it with UPS) and also ask for a repair on your country if that isnt possible in any way.
Also i suggest you to open a new thread (to see if they look more on you ) with all the details like you do here and attach the video . All of that to give the support forums an idea and they wont say you that is your fault!!!!! :good: Is THEIR fault!. And see if they can give and advice to Google and fix it on a OTA update or help you too to return your Chromecast! Everything is possible...
Also take that survey after publish the thread related to setup problems. And when they ask you for comments or more problems, tell a bit resumed everything and attach the link of the thread you published.
https://docs.google.com/forms/d/1zmdQtKU41r7KB6Ys9sKSJnPbnw1lg8QE0M5t6gRow4g/viewform
Really really good luck from me!:good:
Tell us the results!!!
Yep, factory reset doesn`t work. CC always remembers his name and WiFi credentials.
You said it before. But I suggest you to try to get a chromecast and receive it on your house using a transport business like UPS or going to that country, if it isn´t too far. Also, you can try to call to your local Google´s support phone to ask all I said above (the possibility to send it to that country and receive it with UPS) and also ask for a repair on your country if that isnt possible in any way.
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Not too far. I`m in Russia, bought from USA
And i dont have any document, that confirms purchasing, except manual. I bought it from a man in Russia, who purchased a bunch of CC in USA and resell in RU to get some profit.
In that time CC was unavailable for purchasing in RU, so the options where either to buy from local private resellers, order it on ebay or in google store through third-party, bacause google doesn`t ship goods to RU.
>>"Proof of purchase is required.
>>If you purchased your Chromecast from someone other than a Google-authorised retailer, your purchase is not covered by our warranty. Please review our Warranty policy here."
Also i suggest you to open a new thread (to see if they look more on you ) with all the details like you do here and attach the video . All of that to give the support forums an idea and they wont say you that is your fault!!!!! :good: Is THEIR fault!. And see if they can give and advice to Google and fix it on a OTA update or help you too to return your Chromecast! Everything is possible...
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I`m not alone with the issue:
https://productforums.google.com/forum/#!searchin/chromecast/update$20loop
And the answer is one: plug out, power off router, plug usb, make fdr, plug hdmi and so on. Useless.
Thanks for trying to help.
My teensy is almost there.
Will try to get root and Eureka. Hope it works.
k3nny2k said:
Yep, factory reset doesn`t work. CC always remembers his name and WiFi credentials.
Not too far. I`m in Russia, bought from USA
And i dont have any document, that confirms purchasing, except manual. I bought it from a man in Russia, who purchased a bunch of CC in USA and resell in RU to get some profit.
In that time CC was unavailable for purchasing in RU, so the options where either to buy from local private resellers, order it on ebay or in google store through third-party, bacause google doesn`t ship goods to RU.
>>"Proof of purchase is required.
>>If you purchased your Chromecast from someone other than a Google-authorised retailer, your purchase is not covered by our warranty. Please review our Warranty policy here."
I`m not alone with the issue:
https://productforums.google.com/forum/#!searchin/chromecast/update$20loop
And the answer is one: plug out, power off router, plug usb, make fdr, plug hdmi and so on. Useless.
Thanks for trying to help.
My teensy is almost there.
Will try to get root and Eureka. Hope it works.
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And you can't contact to this person?
Yes I see the forum post. But I said open a new one with all the info you provided me here to see if with all the info they can help you more. Because you provide very short description of the problems of the forum. So it's recommended to open new thread to give attention to the support instead using an older one. I hope that you understand me now.
I also read that sentence that google says. But I thought at first time you bought it on a store instead of second hand (or first hand but sold by other person). I suggest you to contact to that person if you can, because that seems that he give you a bugged device.
If the forums or the person you bought it doesn't do anything for you, I suggest you to buy a new one.
Is only 35€.
Finaly Google closed thread with awesome comment "The original issue that was reported here has been fixed; if you're continuing to have this issue, please start a new thread"
Okay, here we go again - https://productforums.google.com/fo...ting-from-a-supported-app/android/WBhIaPlN8Uc
https://support.google.com/store/answer/6178715?hl=en&rd=1#contact=1&ts=462610Try this. Is the same but emailing. Copy all content to the email.
Model Name: ROG 3 trncent edition( ZS661KS)
Firmware Version:WW-17.0823.2012.131
Rooted or not: yes ( was trying to root)
Frequency of Occurrence: Got<HARDBRICKED>
APP Name & APP Version (If your issue relates to the app): no app used.(magisk or anything else)
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
My rog phone 3 (tencent), which i brought about 6 months ago. I never had any issues like this.
The other day i opened my camera and suddenly the front camera was not working. I restarted the phone, did factory reset, cleared camera data, but nothing solved the issue. I thought i have to upgrade the firmware. So i downloaded the new firmware (2012.143) and connected the usb c cable with my laptop ( lenovo ideapad 320) , but it did not recognize. i tried both ports. I never had this problem before. I unlocked the bootloader, i thought it might help. I also turned on the developer option and selected FTP protocol and USB debugging. But it still didn't connect. while i was trying to enter bootloader recovery mode I accidently put the phone on EDL mode and now its bricked . The indicator light is flashing when i connect to the pc but the PC isn't recognizing the port ( i downloaded the qualcomm EDL driver on my laptop also, but the port option is not showing at all). Is it hardware problem, But the phone was charging just fine.
please suggest some help
Sounds like a hardware malfunction or damage to something on the board (burnt out microchip or resistor something along those lines) something a cell phone or repair shop could have fixed but.. it sounds like you bricked it in combination with the other issue which your best bet now is a new rog phone and sell your current one for parts or repair.. just because the cost to repair it would probably be more than what it is worth as it would require professional repair.
darkensx said:
Sounds like a hardware malfunction or damage to something on the board (burnt out microchip or resistor something along those lines) something a cell phone or repair shop could have fixed but.. it sounds like you bricked it in combination with the other issue which your best bet now is a new rog phone and sell your current one for parts or repair.. just because the cost to repair it would probably be more than what it is worth as it would require professional repair.
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Bro my phone turned on, and it functioned normally, i didn't brick it, it was probably battery dead, i charged it for hours and it turned on.. But how do you fix a power IC that supply power from the battery . Is it the one in the (picture) , Because sometimes when it charge it gives only the green light and black screen.
Iam having an issue on debug. My bottom side is ok on getting debugged.. but my side port tends only to go in charging state.. mine not rooted or anything. Im just trying to downgrade firmware. any advise?
Firdhaus81 said:
Iam having an issue on debug. My bottom side is ok on getting debugged.. but my side port tends only to go in charging state.. mine not rooted or anything. Im just trying to downgrade firmware. any advise?
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Try different cable. Been there seen it before
Hello Friends...
my Rog Phone 2 is dead as well.... suddenly when i woke up in morning, it doesn't boot up.. it just shows the logo and turns off.. i am able to log in something, maybe recovery.. it has options like recovery mode, restart bootloader etc, but selecting it does nothing.. please see the attached pictures. it does get connected to the laptop and i hear the connect/disconnect sound. i showed to the authorized service center but they also weren't able to do anything. they had only opened it and looked. they hadn't tried starting it like i have attached the pictures..
other problem is that i had also bought the Superpack Suitcase which has all the accessories, the twinview dock, Kunai Gamepad, WiGig Display Dock, Mobile Desktop Dock etc... so without this phone, all that is useless.. i cant even use it with other phones... these accessories aren't used, they are still new i also checked if i could buy second hand Rog Phone 2 but i didnt find anyone selling it anywhere near me.
i dont have much experience in installing the rom and do all that stuff... once i tried with Xolo Q2000 many years back. i did installed the rom back on that but it had lost the imei number. i had tried multiple times but never got the imei back on that phone. it worked perfectly except that no sim used to work. so i am a bit afraid to fiddle with this Rog phone. other than that i have rooted few other phones using apps few years back.
i will check out the forums and see if i can install the Rom and get it working.. i feel its only a software issue as it does start, shows logo and then it doesnt start/load with the rom.. it would be helpful if you guys could advice me and give me any suggestions.. Thank You.
Roxx.R said:
Hello Friends...
my Rog Phone 2 is dead as well.... suddenly when i woke up in morning, it doesn't boot up.. it just shows the logo and turns off.. i am able to log in something, maybe recovery.. it has options like recovery mode, restart bootloader etc, but selecting it does nothing.. please see the attached pictures. it does get connected to the laptop and i hear the connect/disconnect sound. i showed to the authorized service center but they also weren't able to do anything. they had only opened it and looked. they hadn't tried starting it like i have attached the pictures..
other problem is that i had also bought the Superpack Suitcase which has all the accessories, the twinview dock, Kunai Gamepad, WiGig Display Dock, Mobile Desktop Dock etc... so without this phone, all that is useless.. i cant even use it with other phones... these accessories aren't used, they are still new i also checked if i could buy second hand Rog Phone 2 but i didnt find anyone selling it anywhere near me.
i dont have much experience in installing the rom and do all that stuff... once i tried with Xolo Q2000 many years back. i did installed the rom back on that but it had lost the imei number. i had tried multiple times but never got the imei back on that phone. it worked perfectly except that no sim used to work. so i am a bit afraid to fiddle with this Rog phone. other than that i have rooted few other phones using apps few years back.
i will check out the forums and see if i can install the Rom and get it working.. i feel its only a software issue as it does start, shows logo and then it doesnt start/load with the rom.. it would be helpful if you guys could advice me and give me any suggestions.. Thank You.
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Please follow this video to fix it
mvikrant97 said:
Please follow this video to fix it
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thank you very much.. but the file is missing on the thread as shown in the video. any idea about it?
Roxx.R said:
thank you very much.. but the file is missing on the thread as shown in the video. any idea about it?
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Yes the thread poster deleted it for some reason.
mvikrant97 said:
Yes the thread poster deleted it for some reason.
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that's sad.. if am unable to unbrick my ROG Phone 2 then i have plans to buy ROG 7.. But what about the accessories which are still new and unused... wish if i could use them with other phones by doing some DIY modifications or something.. most importantly the desktop dock and twinview dock... i will keep posting the updates here. sometimes i feel to break it all into pieces and burn it...
untill now i am able to connect the Rog Phone 2 to PC and in Device Manager it shows FastBoot Interface and i have also installed the "MiFlashSetup-Beta" which does shows up a device in it. but i dont have the ROM.. i also tried the ROM from Asus official Support webpage but then MiFlash says that some .bat file is missing. now i am making a EDL Cable as showin in the video in above post.