I'm thinking of purchasing a Pixel 5a off of eBay, but I just started seeing all the (very large number of) threads on reddit about the BSOD/motherboard issue with the 5a. How widespread is this problem? Is it better to avoid this phone and get the 4a5g instead?
cb474 said:
I'm thinking of purchasing a Pixel 5a off of eBay, but I just started seeing all the (very large number of) threads on reddit about the BSOD/motherboard issue with the 5a. How widespread is this problem? Is it better to avoid this phone and get the 4a5g instead?
Click to expand...
Click to collapse
It's widespread enough that Google officially extended the warranty from 1 year to 2 (https://support.google.com/pixelphone/answer/11833075?hl=en)
I don't know if it's a bad idea or not. I've been running the phone with the hope that it won't happen.
i´m using my 5a in Argentina from more than 1 year now, all ok, never any fail
I got mine in November 2021. Still using it. I'd be more concerned about getting one off of eBay myself.
Dopamin3 said:
It's widespread enough that Google officially extended the warranty from 1 year to 2 (https://support.google.com/pixelphone/answer/11833075?hl=en)
I don't know if it's a bad idea or not. I've been running the phone with the hope that it won't happen.
Click to expand...
Click to collapse
Yeah, I saw that they extended the warranty. It doesn't seem like a great sign. Although I suppose it's possible Google did that because of the level of complaining, rather than because the problem is greater with the 5a than other pixels (there also are some, though far fewer, reports of the 4a5g and 5 suddenly bricking themselves).
I sort of wish I'd never looked at reddit. I also wish there were good statistics on the actual failure rate. But now I think I may always be wondering if it will just suddenly fail one day.
miguelAr9 said:
i´m using my 5a in Argentina from more than 1 year now, all ok, never any fail
Click to expand...
Click to collapse
Quite a few people say it happens around the 14/month mark. Some people say they got more than one replacement from Google and they all failed. It's a little crazy if you look at reddit. If you search on simply "5a" in the pixel reddits, literally just about every post is about the phone suddenly dying. It is interesting that you don't see that here on xda so much (although the reddit threads are much more active, with many more people).
mikehd1959 said:
I got mine in November 2021. Still using it. I'd be more concerned about getting one off of eBay myself.
Click to expand...
Click to collapse
I hear you. But I'm pretty careful about who I buy from on ebay and ask lots of questions first. So far I haven't had a problem (fingers crossed). I know people like Swappa. But Swappa seems to have been completely taken over by businesses, selling the same type of refurbished/open box inventory as you see on ebay. And you can't ask businesses questions on Swappa, which I just find bizarre.
I just picked mine up after second mothboard replacement. First mobo replacement has radio issue. My wife's just died too. We bought exact same time from google store unlocked. Glad to hear about the warranty extension.
Welp, mine just died yesterday. Got the RMA approved by Google. Pretty sad, I only used my Pixel 5a for a few months before switching to other devices. Then I switched back to it. Probably had less than 6 months total power on time.
I was using the phone and screen went black. At first you could tell it was still on, like it would still vibrate. Then it just died and won't power on. Battery was at ~68% and trying numerous chargers/cables did nothing.
Google also gave me a single use 20% off coupon towards Pixel 6a, 7 and 7 Pro. If they were still on sale for $100 - $150 off it would've been a no brainer for me, but they went back to full price and decreased the trade in value on the 5a.
I'm going to dump this phone as soon as I get it back. I've never had a phone die like this.
scottybweyy said:
I just picked mine up after second mothboard replacement. First mobo replacement has radio issue. My wife's just died too. We bought exact same time from google store unlocked. Glad to hear about the warranty extension.
Click to expand...
Click to collapse
Sorry to hear that, but thanks for the feedback. Interestingly, it seems from reddit that this doesn't really happen with the 4a5g or regular 5 (though failures are not entirely unheard-of with those phones). I wonder if that's really true and why that would be considering how similar the three phones are?
Dopamin3 said:
Welp, mine just died yesterday. Got the RMA approved by Google. Pretty sad, I only used my Pixel 5a for a few months before switching to other devices. Then I switched back to it. Probably had less than 6 months total power on time.
I was using the phone and screen went black. At first you could tell it was still on, like it would still vibrate. Then it just died and won't power on. Battery was at ~68% and trying numerous chargers/cables did nothing.
Google also gave me a single use 20% off coupon towards Pixel 6a, 7 and 7 Pro. If they were still on sale for $100 - $150 off it would've been a no brainer for me, but they went back to full price and decreased the trade in value on the 5a.
I'm going to dump this phone as soon as I get it back. I've never had a phone die like this.
Click to expand...
Click to collapse
Wow, that's crazy that your's died three days after you replied to this thread. Sorry to hear that. It's such a bummer, because the 5a really seems like the best of the 4a5g/5/5a trio. Especially the giant battery is nice.
The way your phone failed, from reading a lot of posts on reddit, sounds exactly like what people have been experiencing: screen goes black, you can interact with it even though you can't see anything, and then it completely won't power on. Some people seem to only have the black screen issue, others it just goes straight to dead and won't power on, it's interesting that you went through both in quick succession.
I would get the 6a, even though I don't like the size (the new phones are so large and chunky) and a hate the visor, except the 6a/6/6pro/7/7pro are all notorious for their poor signal/recpetion issues. The modem in the Samsung exynos chipset that Google uses as the base for Tensor is just crap. Tons of people say they get the worst reception they've ever gotten on any phone, with the 6a/6/6pro/7/7pro.
The rumor is that the 7a will have a Qualcomm modem, which says a lot that Google is only going to use exynos for the CPU and not the entire chipset, modem included, as is normally done in cell phone designs. I wonder if that will make sticking to five years of updates hard, since Qualcomm sucks so much at providing driver updates. Anyway, I would hold out for the 7a and see if the rumors are true, before getting another Pixel device.
I'm sort of trying to find a phone that can tide me over until the Pixel 8, which hopefully will have a better design, smaller, thinner, drop the visor. Probably I'll pick up a 4a5g, since it seems like the 5a BSOD issues are definitely real. I like the 5 better, sizewise, but the under screen earpiece is just too poor quality; it's really a shame Google went for that gimmick on the 5.
I bought mine off eBay barely a month ago and so far I have no issues. Is there anything I should look for? I've never heard of this BSOD issue.
Vision919 said:
I bought mine off eBay barely a month ago and so far I have no issues. Is there anything I should look for? I've never heard of this BSOD issue.
Click to expand...
Click to collapse
I don't think there's any way to tell if you will have the issue or not. Reports are that after typically about a year the phone will just suddenly stop working, wih a black screen, like Dopamin3 describes above. It's a problem with the motherboard failing. If you want to get a sense of it, search for Pixel 5a in the r/GooglePixel reddit. Most recent posts about the Pixel 5a concern this. It seems to clearly be a problem with this phone model in particular, that the similar 4a5g and 5 don't have (or it is much less common). What I can't tell is, okay yes, this happens to a lot of Pixel 5a phones, and so there are a lot or reports online, but what precent? How likely is it? On the other hand, it happens enough that Google extended the warranty on this phone for an extra year, as Dopamin3 points out above.
Mine just died. Going through the process of having to send it in. Wish me luck.
cb474 said:
I'm thinking of purchasing a Pixel 5a off of eBay, but I just started seeing all the (very large number of) threads on reddit about the BSOD/motherboard issue with the 5a. How widespread is this problem? Is it better to avoid this phone and get the 4a5g instead?
Click to expand...
Click to collapse
Problem just happened to me, 16 months owned. I'd say stay away, not only because of the mobo problem but honestly, the phone isn't all that great anyway. It's pretty slow. And I don't know if this is related to the mobo issue but there are times when I would screen press an icon 4-7 times before it responded.
cb474 said:
I don't think there's any way to tell if you will have the issue or not. Reports are that after typically about a year the phone will just suddenly stop working, wih a black screen, like Dopamin3 describes above. It's a problem with the motherboard failing. If you want to get a sense of it, search for Pixel 5a in the r/GooglePixel reddit. Most recent posts about the Pixel 5a concern this. It seems to clearly be a problem with this phone model in particular, that the similar 4a5g and 5 don't have (or it is much less common). What I can't tell is, okay yes, this happens to a lot of Pixel 5a phones, and so there are a lot or reports online, but what precent? How likely is it? On the other hand, it happens enough that Google extended the warranty on this phone for an extra year, as Dopamin3 points out above.
Click to expand...
Click to collapse
Phone went black on me about 4 days ago. It took about an hour but I was able to get it started again. Plugged it in to recharge overnight and in the morning, found it had shutdown again. Was able to reboot immediately, this time. It worked for 2 more days and then yesterday, while on a hike, it died and has not come back since then.
It's almost funny how they tell you to backup the phone and then erase it before sending it in. Hard to do when you can't get the phone to turn on!
I spoke to one of the uBreakiFix stores here in Silicon Valley and the guy told me that he doesn't have any mobo's in stock and that they are difficult to get. If I brought the phone to him, he has 5 or 6 people ahead of me and he is only allowed (by Google? or store management?) to order one 5a mobo at a time.. So I am sending mine into Google for repair.
I had been thinking of trading this phone in back in Dec for a Pixel 7, when they had those good offers. It would have cost me $150 for the P7 with the trade in then. Wish I had done that now!
@joe99joe Sorry to hear your phone died. The way you were able to get your phone to come back a couple times, I wonder if you have a battery issue, rather than it being the motherboard. It sounds a little like how I experienced a bad battery replacement in an OG Pixel. Anyway, good luck, whatever you do.
I ended up getting a Pixel 4a5g. It doesn't have anywhere near the kind of reports of dying on people as the 5a. I'm hoping it will be good for a couple years and then maybe I'll get a Pixel 8a or 9 or something. I'm still waiting for Google to sort out their low quality modem issues in the Pixel 6 and 7 series, causing really bad signal/reception.
cb474 said:
@joe99joe Sorry to hear your phone died. The way you were able to get your phone to come back a couple times, I wonder if you have a battery issue, rather than it being the motherboard. It sounds a little like how I experienced a bad battery replacement in an OG Pixel. Anyway, good luck, whatever you do.
I ended up getting a Pixel 4a5g. It doesn't have anywhere near the kind of reports of dying on people as the 5a. I'm hoping it will be good for a couple years and then maybe I'll get a Pixel 8a or 9 or something. I'm still waiting for Google to sort out their low quality modem issues in the Pixel 6 and 7 series, causing really bad signal/reception.
Click to expand...
Click to collapse
No, it was power. I sent it to Google on Monday, Arrived Tuesday and was confirmed power problem. They are working on repairing it now and should have it back in a few days. No charge, no postage fees. Sometimes Google does good. Meanwhile, I am using my od Pixel 3XL, which truth be told, is a better phone than the 5a. It's lighter, speedier but the battery is dying and the screen is cracked.
This happened on my 5a. No signs of life. Since I needed a backup phone for my Xperia, I'm gonna get the Nothing Phone 1 today.
I actally thought 5a will stay with me for 3 years, but no.... Only a year and one month. Damn you Google
I would just get the 4a honestly I took mine to ubreak today and they replaced the screen a bunch of times then told me there was nothing else they could do even though the receptionist told me it's Google's policy that they have to fix any phone they open. I contacted live chat and they told me to send it to them and it would still be covered even though it said my warranty expired in October.
I cannot believe it's happened to me again (first was august last year). i should've traded it in for a pixel 7 when i had the chance, although idk about using pixels anymore. this is ridiculous. last time it looked like they installed a better display, because this one looks free of scratches without using a screen protector. but i wish they knew why this happens. also looks like they allow an extended warranty for this kind of damage. they should honestly at least upgrade me to a 6a.
For those who have experienced this, how heavily do you use your phone? Like how often do you have to recharge, and do you run things where it heats up much? I am wondering if the typical failure is some problem with thermal cycling and fractures, or flash degradation. I assume its not just the battery/power supply if they have to replace the MB to fix it.
I bought mine direct from Google back in Aug 2021, so have been using it about 20 months. But I am a light user and typically get 7-10 days on a charge... I was originally assuming the hardware would last longer than Google is going to support the firmware.
k, so i'm really p*ssed off right now. the inspection came back saying audio problems that would cost $99 to repair. got nowhere in chat, so i called. she said there was a speaker problem and a volume button problem (they would have had to occur concurrently with the main problem, cause i would have definitely noticed em) no mention of the display or power issue. how? when i sent it in, the display would simply not work. i tried re-flashing stock firmware using google chrome's flash tools, and it would fail at booting into fastboot. i could tell the phone was on, though, because i felt the vibration and the usb connect sound on the laptop. so how was there no mention of those problems? i'm not sure if i should just assume that the phone's display is working. she would only say that the phone powers up properly and there was no mention of a display problem. the language seems too vague, and knowing full well what happened this time *and* how it's exactly what happened last time, i'm skeptical. how last time they replaced the motherboard, but this time, there's not even a mention of a display or power issue. and when i asked what the trade-in value would be if i forgo the repairs, she said $25. if it powers on and is free of scratches, it should be the normal value. should i just take my chances on getting it back without repairs and take the trade-in value, whatever it'll be, for the 7a?
edit: i see the trade-in value is $25. idk why it went down so much, but i'm sure it'll go back up for 7a deals
Related
I have searched the Forums and I have seen this issue addressed but I haven't found any advice that will help in my particular case. I purchased a Nexus One with Froyo 2.2 used off Ebay. I had read reviews, watched videos, checked specs, and thought this was the phone I wanted. I paid $500. It arrived in good condition and at first I thought I had made the right move. It wasn't long before I discovered the Touchscreen issue and started turning up posts validating my concerns. I have found that if I turn, tilt, angle, or otherwise reposition my phone, the touchscreen does eventually work without a reboot. Toggling the power button does not work for me, nor did removing and reseating the battery. Since I did not buy the phone new I have no warranty. It is not clear to me whether or not this can even be repaired - some posts seem to indicate that not all Nexus One phones have this issue - some indicate that all do. I don't know if I've just thrown $500 out the window or if I have some options. I own two businesses and am a heavy phone user. I need a phone that works all the time and I can't afford to miss calls because the slider won't slide. Sadly one of my businesses is failing and eating up every cent of profit from the other, so money is a huge issue for me.
Please don't accuse me of not searching the forums - I have. Regardless, I still do not know what to do. Is this phone fixable? Can someone please direct me?
Thanks,
A very sad and disappointed Susan
There are 2 different touch screen issues. Which one are you having?
1) The presses register lower than needed, so you miss the correct point where you wanted to press. Plagues all N1s, seems to be reduced by the newest radio (Korean 5.12) for whatever reason, pressing power button twice (once for sleep and once for wake again) cures it, always.
2) Touch screen becomes completely unresponsive, sometimes screen doesn't turn off or doesn't turn on. It might be the failure that I'm checking right now. Didn't confirm it completely yet, but looks like latest kernels (I tested intersectRaven's 20101025_XXXX one) cure it. Tested with CM6.1.0-RC1 on friend's Nexus that would hang several times a day when using stock FRG83 (I can't test myself, can't bring my Nexus to hang, succeeded only once).
Warranty
I've read on these forums that the 1 year warranty on Nexus One is on the phone not the purchaser, you might want to contact HTC and see if your device is still under warranty. Its a PIA but the turn around time for most people including myself is really quick, here's hoping its less than a year old!!
There aren't any N1s over a year old.
FYI.
I have never had any touchscreen trouble with my N1, I ordered mine during the N1 launch event as soon as the website was up so its a pretty early one.
I've had loads of problem with the capacitive buttons though.
I _have_ had my N1's screen _seem_ unresponsive, but in each case I've been able to connect adb and see that in actual fact the framework was locked in mid-crash (and that's only happened to me maybe 5 times since I've had it, ignoring when I've been running Cyanogenmod nightlies )
Hey, I heard that installing CM6 fixes it for a lot of people, I wouldn't know from experience though, because I installed CM6 before even turning the phone on when I got it =)
Durkbeef said:
Hey, I heard that installing CM6 fixes it for a lot of people, I wouldn't know from experience though, because I installed CM6 before even turning the phone on when I got it =)
Click to expand...
Click to collapse
Nope. the touchscreen issue is still there but it really does not bother me. It only crops up once in a blue moon.
Make sure your not accidentally touching any part of the screen when you slide to answer. The slide will not register if your palm is touching the glass.
If your CPU is 100% used the same thing can happen.
Paying 93% of the retail cost don't seem like a good deal for a used phone. (its 535+25+tax from google)
britoso said:
Make sure your not accidentally touching any part of the screen when you slide to answer. The slide will not register if your palm is touching the glass.
If your CPU is 100% used the same thing can happen.
Paying 93% of the retail cost don't seem like a good deal for a used phone. (its 535+25+tax from google)
Click to expand...
Click to collapse
In CA, Mine was $580 total - shipped. That's only 86%
Seeing as tax for me within CA was 53 dollars (10% ugh ), total for the "DEV" phone today would have been 613 dollars. A N1 for 500 bucks even is 81%, not 93%
Installing a custom ROM fixed the problem for me. I have never used CM6, but I don't have the problem with either Enomther's or MIUI. I recommend you try both!
unknownrebelx said:
In CA, Mine was $580 total - shipped. That's only 86%
Seeing as tax for me within CA was 53 dollars (10% ugh ), total for the "DEV" phone today would have been 613 dollars. A N1 for 500 bucks even is 81%, not 93%
Click to expand...
Click to collapse
$500 is 93% of $535 since you're not playing tax at ebay anyway. Shipping is free from google.
Thank you so Much
I have been traveling on business and until now have not had a chance to read all your answers and reply. I have the 2nd problem described, that the screen becomes completely responsive. Sometimes it helps to turn the phone from portrait to landscape, but sometimes not. I have to admit that while I thought that turning it off and on again did not work, I am now finding that it does usually fix the problem.
As far as buying it used, I would have preferred to buy it new, but when I tried the Google site announced that Google was no longer selling the phone. Anyplace else I found it new, the price was close to $700.
At any rate, now I have some options to try. I'm not sure how to install a new ROM but I am sure the instructions are here somewhere and I will search for them. When I bought it, it already had Froyo 2.2 installed by the previous owner.
I will also contact HTC with the IMEI number to see if it is still under warranty.
You all have given me such great advice that I have a lot more research to do. I'm exhausted tonight having just returned from my trip but I will be researching and hopefully attempting the ROM update over the weekend. Stay tuned.
Susan
As in earlier post, there aren't any N1's over a year old. As long as your water strips and void stickers are intact you should be good.
Sent from my Nexus One using XDA App
I have a fairly new n1 (EU vodafone shipped with FRF91)
I had some touchscreen errors before on cyanogenmod 6.1rc1 with their kernel
With intersects ravens kernel (2.6.35.7_AVS-CM_BFS_20101104_2252) it seems fixed
Hi all. I was using my Nexus 6 per usual earlier today, on the home screen when it began to glitch out. I could see what my homescreen was but it was warping with lines, and then the screen went completely green with horizontal lines across the device (pic attached). I called Google, went through the troubleshooting and confirmed it was a hardware issue. Screen is still green in bootloader so definitely not software. I am wondering what could have caused this. Unfortunately I bought mine through Sprint so Google was unable to send me a new one, and Sprint is closed both today and tomorrow, so looks like I have no phone over Christmas. Any help would be appreciated and hopefully Sprint will give a new one without hassle.
Bad news for sure.. Looks like a bad phone and should be no issue getting a replacement.. Now the real issue is will they have one on hand?
brwatters said:
Bad news for sure.. Looks like a bad phone and should be no issue getting a replacement.. Now the real issue is will they have one on hand?
Click to expand...
Click to collapse
Hopefully they do, I called Sprint the first week the Nexus 6 was available from them and went in the same day to buy this one. The vibrator on this one is also very noisy and I read that varies from device to device. Hopefully a replacement will give me better luck on that too.
Well I left it untouched for a few hours and the display works 100% again. Not sure what the problem was and if it'll show itself again. Maybe a bad display connection.
Use it until Friday bro. Then take it in and ask for a new device. It happened once, it will continue and get worse. Be sure to bring pics and tell them you went over troubleshooting with Google etc.
This is why I always keep a backup phone, right now my Note 2 is my backup phone just in case of something like this. Also I know Motorola's are not built as well as Samsung phones, which is why I bought insurance for my N6, I probably would not have bought insurance if I would have bought the Note 4 but I wanted something different and im happy with my N6.
hi. i have had my eyes on this tab S 8.4 LTE since it was announced. i have been saving a lot so as to get this tablet.
the day i got all the money for this tablet saved, i went to the Samsung store and bought the device right. hell, i even paid extra for the Bronze color one.
i felt blessed and happy. after like half an hour of using the tablet, i found the stutter and lag to be all over the UI. it was not deal breaker but definitely was Heart breaker. for a premium one of a kind, Samsung Flagship tablet, i didnt expect that. i have owned Note 3 and both have EXACTLY the same hardware other than the screen.
but i got over that and accepted that as part of deal from samsung cause after all it had Touchwiz. i personally love touchwiz. i really do.
after like a week of usage, i started to feel like the battery on this tab is giving up on me. i tried every thing there was to try. i rooted it, removed the bloatware, installed greenify, swapped roms, minimized brightness and all i was advised by good folks here on this very good community of xda.
then i was told that many people here found the solution by re-sitting the battery connector on the mother board. and i tried that. i removed the back cover, with all the pain and cringing, and REALLY found the plug to be very loose. looked like some child had it just PLACED it on its place. it was not even all the way down. i did that, and boom, i got the battery back to normal, i un-noticed all the scars and scratches there were because of removing the back cover.
after like 4 or 5 days same **** started happening. battery would fail after like 3 hours of screen time and that also doing nothing just plain UI browsing, because my tab was in the period of showing it to friends and relatives. u know the usual stuff. people asking u to let them see your new tab. every body praised and loved the SUPER AMOLED!
after like some time, it literally gave up on me. it would not boot, it would power on. it would charge and that also very weirdly, when i plug it it sometimes said, 50% battery, then at the next second i remove the charger and re-connect it and it would show, 89% battery. the next second i would remove and re-connect the charger and it would say 4% battery.
i could not do anything. so i went to samsung OFFICIALL sales & repair centre and I LITERALLY MADE THAT STUPID ***** WRITE DOWN ON THE JOB SHEET TO NOT LOSE THE IR BLASTER COVER THINGY. they gave me 15 days of time for to repair it and asked for Rs 5000 which is equivalent to US $ 55 approx. i was like, ok if u fix it all well i can pay that. and FYI, the TABLET WAS IN FREAKING WARRANTY! IT WAS ONLY 20 DAYS OLD!
you get where im going? well i called them 15th day and they didnt pick my phone. i tried for next 2 days and they didnt pick any call. i went to their office and asked them what happened of the tablet. they said sorry we could not fix it and we were told this by our ENGINEERS the second day. i was like why didnt u tell me that before why make me wait 15 days and they said our phone was dead... MOTHER****ERS!
i asked them to return my tablet, they charged me Rs 1000 approx US $10 BEFORE returning me the tablet.
when they returned me the tablet, it had that IR blaster cover lost. i was so angry i cant explain. i could not do anything against them i went there 3 times and waited for like 30 min each time JUST TO SEE THE MANAGER AND HE NEVER MET... i wish they all die in deepest pits of hell for eternity. amin.
anyways, firstly i didnt trust the local small repair shops but i had no choice i gave the tab to one of shops and he repaird it for me in like 1 day. i was really happy. but he charged me Rs 3000 about US $30.
i started using the tab and it was fine. i got the normal 6-7 hours of screen on time. and btw, he didnt replace any thing including the batter.
since this saturday, the same **** started happening AGAIN. i went to the same shop and gave him the tablet to repair. just today he called me and told me the expense for this time repair would be Rs 5500 approx US $55.
NOW, this is my experience with samsung's greatest tablet ever. i have learnt my lesson the hard way i guess. Spending US $40 or $60 might not be a big deal for some of you Europeans or Americans out there but im from Pakistan. im a student. i dont get money very often to repair my ****. and that also a mere 28 days old BRAND NEW OUT OF THE ****ING BOX TABLET.
i know, i might get hate here as well, cause not many these days, understand others problems.
but i would advise you all new comers NOT TO GET THIS TABLET EVEN IF U ARE GETTING IT VIA SALE. i paid the full price and even more cause of import fees and taxes.
and btw, its not just me, there are many people who didnt get the battery life they were told they would get.
you have been warned.
Why didn't you get a replacement by warranty? Didn't get that.
pibach said:
Why didn't you get a replacement by warranty? Didn't get that.
Click to expand...
Click to collapse
HAHA... replacement? there is no such thing as replacement here mate! they only talk to the customers until they pay them and thats it. after that they dont have any time for you. as i have already said, they were not even ready to return me my device which they had ****ed up by losing the IR blaster cover. they said first i need to pay then they will return my tab. its been one of the ****ed up experiences of my life.
and to top things off, no one is there to complain. no executives, no senior person, no managers NOTHING! only sales girls with fake smiles and little cleavages. u see, women here, especially women who work in such sales department, like all over the world are used very wrongly. and in our country you can not even look at a woman with anger, let alone talk to them about the **** they did wrong to my tablet.
its very very saddening situation here man, very very saddening! people who have resources get everything and students like myself or people who have not much relations are the victims. i know if i were in any other country i could have sued their asses off. but here NO.
and its the device its self thats the problem. u see if samsung cuts its product lines even 25%, and works more on QC and software, things like thing would never happen.
all the hype around S6 and i bet you, it will all be the same. I bet you it will still lag, it will have almost the same issues as previous phones. yes there will be changes, but merely cosmetic!
Reality bites
pibach said:
Why didn't you get a replacement by warranty? Didn't get that.
Click to expand...
Click to collapse
Unfortunately, most of the stores in some countries are only third party/franchisee, so they don't offer the same wonderful customer service you may be accustomed to. They don't readily provide brand new unit replacements, heck, we usually even have to fight for parts replacement and settle at that (better than nothing, I guess).
From where I'm from, we're usually told, "we will have to have our technician take a look at it. Please come back after 5-7 business days." When we come back, they tell us that they were unable to elicit the problem, and if we want, they can have it sent to their main branch (in a different city) to take a look at it. Of course, they still end up telling you that there's nothing wrong with it and charge you anyway.
---------- Post added at 02:31 PM ---------- Previous post was at 02:24 PM ----------
Thank you for this post. I actually considered getting the Tab S2 when it comes out. Your post reminded me of my past experience with a Galaxy Tab 8.9 and an S3 (tablet had a defective motherboard and I could only get the parts replaced, no new unit) and my Galaxy S3 wouldn't connect to a WiFi network unless I literally stood right next to the router (this one I actually did manage to get a replacement unit, but the trouble I had to go through..ugh).
Anyway, I'm so sorry for the trouble you had to go through.
Sorry but just because you had an bad experience it doesn't mean that others should be scared off. I bought my tab 's 8.4 on sale and I use it at least 4-5 hours per day without any lag at all and with around 35% battery left every day. I think you could just have said that you had a bad experience instead of telling everybody in bolded text that they shouldn't get it.
Except I have WiFi version. So if this is a common problem on the late version then I have nothing to say.
Pills_e said:
Sorry but just because you had an bad experience it doesn't mean that others should be scared off. I bought my tab 's 8.4 on sale and I use it at least 4-5 hours per day without any lag at all and with around 35% battery left every day. I think you could just have said that you had a bad experience instead of telling everybody in bolded text that they shouldn't get it.
Except I have WiFi version. So if this is a common problem on the late version then I have nothing to say.
Click to expand...
Click to collapse
I agree - I have the 10.5 and yes it suffers from slight lag but theres ways around that (Nova/debloating etc).
My note 4 is the boss and not issues at all now i'm on 5.0.1. You can't really slat a manufacturer entirely if the country you reside in doesn't have the support required - you took that risk on.
As for the technical problems you are having, I guess taking apart a device that was under a month old kind of invalidates any warranty - if you didn't have one I suspect all you've done is cause problems for the engineers. Did you contact the sellers/retailer? Have you contacted samsung to see who they'd recommend/are there others that may be able to sort it out?
However if you cannot get Samsung repair service in your area, why didn't you consider a make that can be supported locally?
I imported a gear VR from the US to UK and if it went wrong I'd wholly expect Samsung not to honour the warranty....sometimes we take risks and it doesn't work out!
Well no doubt you had a nightmare experience and sorry that you didn't have my experience. For me I couldn't be happier and have zero regrets with my purchase. Other then the lag problem which was fixed by debloating and switching to nova launcher I really really really love my tab s and so glad I didn't get the iPad mini like I was planning.
Now I eagerly await the lollipop update.
Sucks that you can't get proper service. Sorry to hear that but a lot of us can get proper service so I don't think its right for you to tell people to stay away. If someone gets unlucky here where I am they can easily return it and get a new one. For me I was first disappointed by the battery life but have quickly realized maybe I was spoiled by the 10+ hours my ipad 3 got. I don't experience any lag and have mostly good things to say about the device. I do wish the battery would go a bit longer. My only complaint comes with the power button. After only a few weeks its not looking good. Its going to go at some point. It already looks like its pushed in.
I have a 10 as well, and I have had zero issues with it. I have read some other complaint threads, but I haven't had any issues at all with mine. Sucks to hear others have issues, but this is the finest tablet I have ever owned.
bonerp said:
I agree - I have the 10.5 and yes it suffers from slight lag but theres ways around that (Nova/debloating etc).
My note 4 is the boss and not issues at all now i'm on 5.0.1. You can't really slat a manufacturer entirely if the country you reside in doesn't have the support required - you took that risk on.
As for the technical problems you are having, I guess taking apart a device that was under a month old kind of invalidates any warranty - if you didn't have one I suspect all you've done is cause problems for the engineers. Did you contact the sellers/retailer? Have you contacted samsung to see who they'd recommend/are there others that may be able to sort it out?
However if you cannot get Samsung repair service in your area, why didn't you consider a make that can be supported locally?
I imported a gear VR from the US to UK and if it went wrong I'd wholly expect Samsung not to honour the warranty....sometimes we take risks and it doesn't work out!
Click to expand...
Click to collapse
Pills_e said:
Sorry but just because you had an bad experience it doesn't mean that others should be scared off. I bought my tab 's 8.4 on sale and I use it at least 4-5 hours per day without any lag at all and with around 35% battery left every day. I think you could just have said that you had a bad experience instead of telling everybody in bolded text that they shouldn't get it.
Except I have WiFi version. So if this is a common problem on the late version then I have nothing to say.
Click to expand...
Click to collapse
both of you are very right at your position. i might have also said the same things if i saw some thread like this and i had no trouble with my tablet.
but the thing is, samsung has Proper sales and service business here in my country. u would not even believe that some of the products are not even launched in some big countries but they are made available here. Note 4 was launched here 2 days before its international launch! same case with some other big tabs and smartphones.
removing the back cover does not void ANY kind of warranty. i snapped it back and no body could tell if i ever removed it. i dont have the tab with me, but when i will i will try to show you guys what the OFFICIAL samsung ENGINEERS did to it. i opened the back with a debit card and nails and they have proper equipment, i guess, but they ruined it for me. and how come they lose some part of the tab when i CLEARLY TOLD THEM & EVEN ROTE IT TO THEM NOT TO LOSE IT because its too small thing to lose.
any how, all of you guys who have no trouble with your tabs, great for you. i feel good for you. i would have called it my bad luck if it was my first experience with samsung device. i have had sasmsung devices for a very long time including even some of the house hold electronics. mobile division of samsung sucks balls in terms of QC.i remember having S2 having dead speaker after 2 months, S3 having strange glue marks on the AMOLED screen, S4 having heat up issues and now this.
@ Pills_e and i didn't write text in bold or what ever to seek attention. why didnt you write such a thread? because you didnt have a problem right? i just tried to warn people. i have said it already and would say it again, im a student. i dont have a full time job. its Very hard for me to spend US $40 or $60 after 10 days just like that on repairing a gadget that is not even available to me. it might be easy for you, but not for all.
i just advised based on my experience and its just sincere brotherly advise to all new comers. people will get what they like, no matter what. i just poured in my experience. thats it.
aami.aami said:
hi. i have had my eyes on this tab S 8.4 LTE since it was announced. i have been saving a lot so as to get this tablet.
the day i got all the money for this tablet saved, i went to the Samsung store and bought the device right. hell, i even paid extra for the Bronze color one.
i felt blessed and happy. after like half an hour of using the tablet, i found the stutter and lag to be all over the UI. it was not deal breaker but definitely was Heart breaker. for a premium one of a kind, Samsung Flagship tablet, i didnt expect that. i have owned Note 3 and both have EXACTLY the same hardware other than the screen.
but i got over that and accepted that as part of deal from samsung cause after all it had Touchwiz. i personally love touchwiz. i really do.
after like a week of usage, i started to feel like the battery on this tab is giving up on me. i tried every thing there was to try. i rooted it, removed the bloatware, installed greenify, swapped roms, minimized brightness and all i was advised by good folks here on this very good community of xda.
then i was told that many people here found the solution by re-sitting the battery connector on the mother board. and i tried that. i removed the back cover, with all the pain and cringing, and REALLY found the plug to be very loose. looked like some child had it just PLACED it on its place. it was not even all the way down. i did that, and boom, i got the battery back to normal, i un-noticed all the scars and scratches there were because of removing the back cover.
after like 4 or 5 days same **** started happening. battery would fail after like 3 hours of screen time and that also doing nothing just plain UI browsing, because my tab was in the period of showing it to friends and relatives. u know the usual stuff. people asking u to let them see your new tab. every body praised and loved the SUPER AMOLED!
after like some time, it literally gave up on me. it would not boot, it would power on. it would charge and that also very weirdly, when i plug it it sometimes said, 50% battery, then at the next second i remove the charger and re-connect it and it would show, 89% battery. the next second i would remove and re-connect the charger and it would say 4% battery.
i could not do anything. so i went to samsung OFFICIALL sales & repair centre and I LITERALLY MADE THAT STUPID ***** WRITE DOWN ON THE JOB SHEET TO NOT LOSE THE IR BLASTER COVER THINGY. they gave me 15 days of time for to repair it and asked for Rs 5000 which is equivalent to US $ 55 approx. i was like, ok if u fix it all well i can pay that. and FYI, the TABLET WAS IN FREAKING WARRANTY! IT WAS ONLY 20 DAYS OLD!
you get where im going? well i called them 15th day and they didnt pick my phone. i tried for next 2 days and they didnt pick any call. i went to their office and asked them what happened of the tablet. they said sorry we could not fix it and we were told this by our ENGINEERS the second day. i was like why didnt u tell me that before why make me wait 15 days and they said our phone was dead... MOTHER****ERS!
i asked them to return my tablet, they charged me Rs 1000 approx US $10 BEFORE returning me the tablet.
when they returned me the tablet, it had that IR blaster cover lost. i was so angry i cant explain. i could not do anything against them i went there 3 times and waited for like 30 min each time JUST TO SEE THE MANAGER AND HE NEVER MET... i wish they all die in deepest pits of hell for eternity. amin.
anyways, firstly i didnt trust the local small repair shops but i had no choice i gave the tab to one of shops and he repaird it for me in like 1 day. i was really happy. but he charged me Rs 3000 about US $30.
i started using the tab and it was fine. i got the normal 6-7 hours of screen on time. and btw, he didnt replace any thing including the batter.
since this saturday, the same **** started happening AGAIN. i went to the same shop and gave him the tablet to repair. just today he called me and told me the expense for this time repair would be Rs 5500 approx US $55.
NOW, this is my experience with samsung's greatest tablet ever. i have learnt my lesson the hard way i guess. Spending US $40 or $60 might not be a big deal for some of you Europeans or Americans out there but im from Pakistan. im a student. i dont get money very often to repair my ****. and that also a mere 28 days old BRAND NEW OUT OF THE ****ING BOX TABLET.
i know, i might get hate here as well, cause not many these days, understand others problems.
but i would advise you all new comers NOT TO GET THIS TABLET EVEN IF U ARE GETTING IT VIA SALE. i paid the full price and even more cause of import fees and taxes.
and btw, its not just me, there are many people who didnt get the battery life they were told they would get.
you have been warned.
Click to expand...
Click to collapse
I'm so sorry for you. I hate that you've been through all of this stuff regarding samsung devices. I wonder if the tabs going to Pakistan are made in a different factory than United States ones? I hope you have better luck in the future.
Sent from my Galaxy Tab S 8.4 with much love to the xda community.
I have the 10.5 and am on a stock rom and have zero lag anywhere. Initially there was lag with the OS it was released with (I bought it release day) but subsequent updates removed all the lag I had. I love my Tab S and I get 11hrs watching videos on it on long flights and drives and the screen is amazing.
What you should have done was try to return the tablet for a replacement INSTEAD of opening the back. Opening the back voided your warranty and is not something I EVER do for ANY device I own that's within warranty period. Outside of the period I may take the chance but not a day before.
Sorry to hear this happened to you as I know how frustrating these kinds of things can be.
I'm Surprised!
I'm surprised that Samsung would even touch your Tab S 8.4! After you rooted it, changed the ROM and then opened the device up which a user is never supposed to do, I'm surprised your warranty is worth the paper it was written on.
You should have taken the Tab S back to whomever you bought it and got your money back.
Hmmmm... was just about to order a tab S 8.4 WiFi as well... Lol.
i have 10.5 LTE and the battery stand only 3.5 Hours after few month of purchase its stand around 6 hours before
i have already make root so i got KNOX flag 01
but i will pay 50$ if this will fix the problem but after i read your story im afraid to fix it and the problem come again .. i don't know what to do
Just thought i would post my experience with Motorola customer service. 6 months ago i did an "advanced exchange" with them and received a new device as the first one burned up the WiFi chip. No real issues there. Fast forward to a few weeks ago and my volume down button just stops working. Call in and get so much run around it was crazy. It all stemmed from they said that my IMEI number was not in their system. Well i got news for them, they sent me the darn device with that IMEI. I spent probably a total of 4 hours on the phone and two different times they said it would take a few days to add. Only the second time did it actually happen. So yesterday i received second exchange device and the first thing out of the box the wireless charger doesn't work. Call back today and they say i have to pay for another "advanced exchange".
Made me mad enough i just went and bought a N6P and am saying so long to Motorola.
JustusIV said:
..... first thing out of the box the wireless charger doesn't work....
Click to expand...
Click to collapse
Did you try charging with a different charger, or wireless charging ?
NLBeev said:
Did you try charging with a different charger, or wireless charging ?
Click to expand...
Click to collapse
I work in IT, between my co-works and myself we have 4 nexus 6 devices and 2 charging pads. All Nexus 6 devices charge perfectly on all pads except my new one that charges on neither
I got really poor support from motorola so i thought i would share.
JustusIV said:
I work in IT, between my co-works and myself we have 4 nexus 6 devices and 2 charging pads. All Nexus 6 devices charge perfectly on all pads except my new one that charges on neither
I got really poor support from motorola so i thought i would share.
Click to expand...
Click to collapse
It is just my curiosity. But when the N6 does not charge at all, I wonder if M send you a new device. Within the warranty period M is obliged to fix the problem.
NLBeev said:
It is just my curiosity. But when the N6 does not charge at all, I wonder if M send you a new device. Within the warranty period M is obliged to fix the problem.
Click to expand...
Click to collapse
I dont really understand your question...... but yes the device is under warranty. They should honor that by sending me a new one. I am mostly mad they sent me a broken one and want me to pay for them to send another.
JustusIV said:
I dont really understand your question...... but yes the device is under warranty. They should honor that by sending me a new one. I am mostly mad they sent me a broken one and want me to pay for them to send another.
Click to expand...
Click to collapse
When the device is under warranty, you do not have to accept. Maybe the costs of transportation could be yours (warranty conditions). I think you should try again. We all pay for warranty, so don't give up.
I'm not exactly following you. They sent me another device that was broken when I took it out of the box. Now they want 25 more dollars to exchange that one.
Sent from my Nexus 6 using Tapatalk
JustusIV said:
I'm not exactly following you. They sent me another device that was broken when I took it out of the box. Now they want 25 more dollars to exchange that one.
Click to expand...
Click to collapse
I don't know about the specific warranty conditions. But it seems reasonable to me that Motorola must deliver you a 100% working device.
The costs of transportation to send the device back to M. is a different point. When the warrenty conditions does not mention who is responsiblefor the transportation costs, than IMO you have to pay.
Excellent choice mate. Hope Huawei doesn't turn you off as well. Although if I was in your shoes I wouldn't let them off that easily.
Sent from my Nexus 6 using Tapatalk
I'm seeing poor support from them as well. I tried calling in to get my broken screen fixed and couldn't understand a thing the lady was saying to me and she couldn't understand me either. I ended up doing the online repair request, said it was a free repair with a 4 day turn around. A week and half later they email me that it's going to cost $175. Still waiting for my phone to be returned to me.
Co worker waited over a month and a half to have his moto x pure replaced under warranty and he did the advanced exchange and they wouldn't release the hold off his card.
Seems like lennovo had ran Motorola into ground, or is at least in the process of it.
So my co-worker decided to fix my phone, and what he found makes me embarrassed for Motorola.
Wouldn't charge via wired or wireless. Keep in mind this was supposed to be a perfectly working model sent back from Motorola.
First the reason why it wouldn't charge via the wire. Part of the plastic was under the contacts had snapped off. So the pin was hanging lose. He was able to fix it enough to charge by putting glue in there and getting the pin in a location it made contact.
Second the wireless charging issue. He opened the phone and found that they had ripped the "ribbon" with a screw that went to the wireless charging coil or whatever. He was able to fix that just by patching the ribbon. with some electrical tape or something.
Either way Motorola you get an F for customer experience.
I will never buy another one of your phones after dealing with you guys.
Bought a 6P almost a year ago and its the best phone i have ever owned. I decided to do some follow up posts when i was looking through my history.
You have to remember that Motorola no longer exists. The brand logo has been slapped on a few phones, but what you're seeing now is typical Lenovo. When Motorola was owned by Google, things were very different, and the Nexus 6 is proof of that as it is the only device where both the hardware and software were made by Google-owned entities.
Well, I beg to differ. My experience with their support was good.
I bought a N6 from swappa, a vertical half of the screen would randomly freeze, while the other half would still work; search revealed this to be a hardware issue.
The seller denied the phone had a problem and said I 'must have done something to it'...
Anyway, there were 3 days left of warranty for the phone (July 2016).
I opened a case, got a shipping label, and I received a replacement, however, the replacement was a 32GB version vs the 64GB I sent, so I called support and they immediately contacted their manager, who in turn contacted the logistics group; they emailed a return label, and as soon as the wrong phone arrived in their facilities, they shipped the correct one.
All this took about a 5 or 6 business days.
I could ***** around about the mis-shipment, but as far as support goes, they're way batter than 90% of other companies out there...
My phone is only 3-4 months old and it's starting to overheat and lose battery fairly quick 5-6 hours usage max. I want to try rooting on stock, but I don't want to have to manually flash monthly security updates.. I'm just kind of over all of that now. I went to FAA and am no longer a flashaholic like I was in my early 20's. I also, don't have the time for it, and the random hiccups or break downs when I need my phone to work 100% of the time.
I don't understand why this is happening. The phone is in like new condition. I could easily list and sell it as like new, because I've kept it in a case, never let it near water or dropped it. I subconsciously know to put my keys in the opposite pocket as my phone (very good habit to get into I must add). So I think I could get a lot for this phone on Amazon looking at the prices it's being sold $350 now (I paid $300 for it months ago, but it's discontinued, and people do still want this). I would list it for $325. My seller feedback is 100% with 9 other smartphones sold with feedback stating I sell my products exactly as described, so when I list, they usually sell within 24 hours.
I don't want to sell, but would A. Would it be smart since I can basically get my money back and upgrade without losing much (if any) money after fees? B.) Do you think there's a fix, or is my phone going bust? C.) With the phone being 3-4 months old, should I just get Motorola to replace it? I heard they give 64GB new replacements for the cloud whites for Amazon customers. Then I could sell that and actually buy a 6P for not much more, and have a 6 mos old phone as opposed to a 1.5 old model.
Thoughts?
nikeman513 said:
). So I think I could get a lot for this phone on Amazon looking at the prices it's being sold $350 now (I paid $300 for it months ago, but it's discontinued, and people do still want this). I would list it for $325. My seller feedback is 100% with 9 other smartphones sold with feedback stating I sell my products exactly as described, so when I list, they usually sell within 24 hours.
Thoughts?
Click to expand...
Click to collapse
What does your seller feedback have to do with upgrading your phone, or whether it is defective?
Why does it matter that other phones sell within 24 hours? If your Samsung Galaxy S5 took 25 hours to sell, does that mean your Nexus 6 doesn't have an overheating problem?
I would recommend doing a factory reset to make sure that it isn't some malfunctioning apps that are causing this, before you send it in to Moto, or sell it for more than you paid (which is somehow relevant to the issue at hand).
We have no idea if your N6 is defective. That's up to you to decide and RMA with Motorola if you want. Motorola may send you a brand new or refurbished phone.
andy_n_ said:
What does your seller feedback have to do with upgrading your phone, or whether it is defective?
Why does it matter that other phones sell within 24 hours? If your Samsung Galaxy S5 took 25 hours to sell, does that mean your Nexus 6 doesn't have an overheating problem?
I would recommend doing a factory reset to make sure that it isn't some malfunctioning apps that are causing this, before you send it in to Moto, or sell it for more than you paid (which is somehow relevant to the issue at hand).
Click to expand...
Click to collapse
I'm just stating I could sell it if I had to and get what I paid for it, if buying a new phone is a better decision. Idk if this a common problem with the Nexus 6 or not. Everything is pretty much bone stock. I don't want Touchwiz or any bloated phone. I'd rather get another Nexus, but I am worried about the SD810. Is the SD810 in the 6P better than it is in the OP2 and LG phones? I prefer no bloatware. I'm very minimal with my apps.
seabro01 said:
We have no idea if your N6 is defective. That's up to you to decide and RMA with Motorola if you want. Motorola may send you a brand new or refurbished phone.
Click to expand...
Click to collapse
What would cause it to start lagging and getting so hot that I have to turn it off for 15-20 minutes for doing nothing, but reading or taking calls. I keep the brightness almost all the way down 99% of the time to keep the phone from getting burn in too. I've done everything I can to baby this phone for the day I do decide to resell it, but I've never had a phone just start going crazy except when I had custom ROMs on it, but it's stock now. I've tried wiping cache. I still haven't done a FDR, but I did those for people when I worked in wireless in college, and that was always a last ditch effort that never really solved a problem like this.
Not trying to be funny or weird, but I don't watch porn or visit weird websites. It's always news, check Facebook on their webpage, and Google now. Gmail attachments from co-workers and family and friends. So I don't think I could have a virus. Can a chip or RAM just go bad one day?
nikeman513 said:
What would cause it to start lagging and getting so hot that I have to turn it off for 15-20 minutes for doing nothing, but reading or taking calls. I keep the brightness almost all the way down 99% of the time to keep the phone from getting burn in too. I've done everything I can to baby this phone for the day I do decide to resell it, but I've never had a phone just start going crazy except when I had custom ROMs on it, but it's stock now. I've tried wiping cache. I still haven't done a FDR, but I did those for people when I worked in wireless in college, and that was always a last ditch effort that never really solved a problem like this.
Not trying to be funny or weird, but I don't watch porn or visit weird websites. It's always news, check Facebook on their webpage, and Google now. Gmail attachments from co-workers and family and friends. So I don't think I could have a virus. Can a chip or RAM just go bad one day?
Click to expand...
Click to collapse
It could be a wide variety of things. From apps (which clearly it isn't, given the provided information) to hardware. Whether it's a defective battery that's getting hot under very minimal loads or during charging, or whether it's a dying chip/something shorting out which is generating much more heat than it should. Download System Monitor Lite on Google Play and see what temperatures your CPU and battery are running on, and at what frequencies/loads it ramps up at. If the temps ramp up even when there's no CPU usage, then it's probably hardware and Motorola/Google (depending on the origin of device) will do their best to satisfy you within a week. If your CPU usage is constantly hitting high numbers you should probably factory reset your device.
Hope this gets you a step further, unlike other comments..
humzaahmed155 said:
It could be a wide variety of things. From apps (which clearly it isn't, given the provided information) to hardware. Whether it's a defective battery that's getting hot under very minimal loads or during charging, or whether it's a dying chip/something shorting out which is generating much more heat than it should. Download System Monitor Lite on Google Play and see what temperatures your CPU and battery are running on, and at what frequencies/loads it ramps up at. If the temps ramp up even when there's no CPU usage, then it's probably hardware and Motorola/Google (depending on the origin of device) will do their best to satisfy you within a week. If your CPU usage is constantly hitting high numbers you should probably factory reset your device.
Hope this gets you a step further, unlike other comments..
Click to expand...
Click to collapse
Thank you for the useful information. I'm going to check that out the next couple hours and if it seems to have odd frequency's, I'll go ahead and FDR it and give it another day. Then if it has the problem still, I'll go ahead and do a warranty claim. I just would hate to be without a phone for however long they will make me be without one, but it's getting pretty severe. Thanks again.
nikeman513 said:
Thank you for the useful information. I'm going to check that out the next couple hours and if it seems to have odd frequency's, I'll go ahead and FDR it and give it another day. Then if it has the problem still, I'll go ahead and do a warranty claim. I just would hate to be without a phone for however long they will make me be without one, but it's getting pretty severe. Thanks again.
Click to expand...
Click to collapse
A few weeks ago my Google now app updated and my phone had severe battery drain and got warmer than usual (Google now was at around 25% in battery usage). So I decided to FDR and then install a nandroid backup I had and problem solved. So imho apps can cause the symptoms you describe.
Thread cleaned. Please keep your comments/replies wholly objective - and CORDIAL. Thanks.