This morning when I woke up I noticed my phone required my pattern lock which means at some point during the night it rebooted. After unlocking I realized my home button was completely unresponsive. Recents and back button work fine.
I've found a lot of information about this issue for the Oneplus 2 and tried some of those suggestions but they haven't worked so far. If I dial *#808# and choose Finger print test it says "The application cannot reach the android service for the sensor"
Has anyone had a similar problem and does anybody have any ideas how to fix it? I've read that factory resetting the phone has fixed similar issues but I wanted to try everything else first.
Btw I'm on stock OOS 3.5.3, unrooted, no modifications.
Hairyplotter said:
This morning when I woke up I noticed my phone required my pattern lock which means at some point during the night it rebooted. After unlocking I realized my home button was completely unresponsive. Recents and back button work fine.
I've found a lot of information about this issue for the Oneplus 2 and tried some of those suggestions but they haven't worked so far. If I dial *#808# and choose Finger print test it says "The application cannot reach the android service for the sensor"
Has anyone had a similar problem and does anybody have any ideas how to fix it? I've read that factory resetting the phone has fixed similar issues but I wanted to try everything else first.
Btw I'm on stock OOS 3.5.3, unrooted, no modifications.
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Have you tried rebooting again to see if that fixes it?
c_86 said:
Have you tried rebooting again to see if that fixes it?
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Yes I've tried rebooting and even system resetting. I just spoke with OnePlus and they said it sounds like a hardware issue and they will cover it under the warranty.
Hello!
Somebody with this issue? I installed and applied Nova launcher, and plugged Mix to a new charger (no idea if any of those things can have anything to do with it but they are the only new things that happened) and scanner didn't recognise my fingerprint.
Took me a couple of long tries to record it again.
Somebody encountered this issue? Any ideas?
Thanks
Hello after i updated my phone to oreo it lags sometimes. I assume that it is kind of a Glance problem cause when i turn off glance there is no lag at all(pretty strange i know). I contacted support about this 2 times and they said restart the phone and clear the chace of the app that causes the issue. Neither of them work. Does anyone else facing this issue?
Toedwarrior said:
Hello after i updated my phone to oreo it lags sometimes. I assume that it is kind of a Glance problem cause when i turn off glance there is no lag at all(pretty strange i know). I contacted support about this 2 times and they said restart the phone and clear the chace of the app that causes the issue. Neither of them work. Does anyone else facing this issue?
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I do not have this problem, everything works well and works noticeably better than the beta
Sent from my Nokia 8 using Tapatalk
The only lag I have is with the fingerprint senzor. If I doubletap the screen and then I press the fingerprint, it unlocks instantly. If I press the fingerprint with the screen off, it takes a while before the screens turns on (~1.5sec). Maybe this is how it is on the Nokia 8, but on the HTC 10 was lightning fast.
I will reset the phone if the problem presist s i will send the phone to service
Sent from my Nokia 8 using XDA Labs
stuffynet said:
The only lag I have is with the fingerprint senzor. If I doubletap the screen and then I press the fingerprint, it unlocks instantly. If I press the fingerprint with the screen off, it takes a while before the screens turns on (~1.5sec). Maybe this is how it is on the Nokia 8, but on the HTC 10 was lightning fast.
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Had a 10 as well as don't really notice that much difference. What I will say is that battery performance trounces the 10 so I'd imagine it's pulling the Nokia from deep sleep that causes the minor lag.
always restart wherever it lags. it lags with the amount of oreo update.
Did you tryed a factory reset? I did it and it is more responsive then before. But safe needed data first. Backup before factory reset!
Powered by Nokia 8
2WildFirE said:
Did you tryed a factory reset? I did it and it is more responsive then before. But safe needed data first. Backup before factory reset!
Powered by Nokia 8
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Yeah i am going to do that
Sent from my Nokia 8 using XDA Labs
stuffynet said:
The only lag I have is with the fingerprint senzor. If I doubletap the screen and then I press the fingerprint, it unlocks instantly. If I press the fingerprint with the screen off, it takes a while before the screens turns on (~1.5sec). Maybe this is how it is on the Nokia 8, but on the HTC 10 was lightning fast.
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I think it is so the phone isnt getting false attempts to unlock it, only my opinion though, i am not saying that is deffo the reason.
I just have the same problems with my Nokia 8 since 2 days.
Fingerprint or power-button unlock is sometimes painfully slow. Maybe up to 5 seconds.
I have the Android 8.1 Oreo update installed since some months already and also the newest security patch.
I have read, it's a general problem of the 8.1 version, that unlocking gets slowed down.
Anyone has a solution so far? Factory reset doesn't seem to help always (I didnt try), but maybe downgrading to Android 8?
nokia 8 unlock delay fixed
I have same issue with my nokia 8 after trying so many methodes. I have found a solution which is working for me
Go to Setting -display settings- advance- turn off Glance feature
this work for me give it try hopfully it will work Inshallah
Naveedahsan said:
I have same issue with my nokia 8 after trying so many methodes. I have found a solution which is working for me
Go to Setting -display settings- advance- turn off Glance feature
this work for me give it try hopfully it will work Inshallah
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No, this didn't work for me at all.
I think it's related to deep sleep / doze feature. Try to restore factory settings and wipe clean data + cache of the phone and see if it will help. There's so many things that can cause this that we're not able to help any of you.
KonikoO said:
I think it's related to deep sleep / doze feature. Try to restore factory settings and wipe clean data + cache of the phone and see if it will help. There's so many things that can cause this that we're not able to help any of you.
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Thanks, I know, but that also didn't help me. Currently I am following this bug report at Google:
https://issuetracker.google.com/issues/109710373
It seems to be an issue witht he June Android Security Patch... a lot of Pixels are having the same problem.
I don't thinks it's the June 2018 update problem. If u look at the dates on this thread, the problem started after the oreo 8.0 update back in November 2017. Hopefully it'll be fixed in the android 9 update coming soon. I updated straight to 8.1 after unboxing so I don't know if this problem was around during nougat
Same here
I have the same error.
Hello,
As the title says, I get the pop-up attached to this post each time I use the fingerprint to unlock my device. It appeared one hour after I installed an app called light flow. It doesn't happen when I unlock it with my pin, it only happens with my fingerprint AND when my WiFi is off. I Did a virus scan and of course it came up with nothing. I need help cause it is annoying the hell out of me.
Thanks.
Ok so I came across this:
https://forums.androidcentral.com/g...8-annoying-wifi-scanning-popup-wont-stop.html
Which basically says that disabling WiFi+ will work until Huawei and Google fix the Google play services bug.
Thanks for nothing:highfive:
Hello! After the last update that I've received a couple of days ago (current OS version: 31.1010.0410.61) I can't unlock my phone using the camera, I need always to use the fingerprint. I've tried to re-setup the face recognition but nothing, I can't unlock the phone using the camera. Any idea how to fix it? I've noticed also that before during the unlock there was the green camera icon on top right, now there is just a green dot. I don't know if it can be relevant.
Any suggestion is appreciated.
Thanks!
Try to - delete your face from phone. Then in apps find Asus Face Unlock Service - force stop, then clear internal memory. Restart phone - register face and boom - works like charm, at least for now. You can also clear cache files system-wide and reboot your device.
Thanks for the suggestion but at the end I've solved in another way. When I went to "Security & Lock screen" section to remove the face recognition. I've noticed that there was a "Google Play system update" pending.
I've launched it and it fixed it
Good to know. But it may be temporary fix. I reported this bug of Asus official forum and - one of mods reply that they fix this in next FOTA. This must be something more serious.
The problem came back, after about a day later. Now everything is updated but the unlock doesn't work anymore. I wanted to try your method, but I don't find any "Asus Face Unlock Service" app. In the meanwhile I'll hope in a fix in the next FOTA
herod2k said:
The problem came back, after about a day later. Now everything is updated but the unlock doesn't work anymore. I wanted to try your method, but I don't find any "Asus Face Unlock Service" app. In the meanwhile I'll hope in a fix in the next FOTA
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When you enter all apps menu press three dots and select show system apps. Then you find Asus face app.
Edit.
For me this solution is working for a out 2 days. After app crashes and you need repeat whole process.
I've just noticed that if you restart the phone it also "fixes" the problem, but I suppose that it won't last long. I really hope that they fix it asap